Will preventative battery replacement avoid bootloop? - Nexus 6P Q&A, Help & Troubleshooting

Hi all,
I might be crazy but I'm considering buying a secondhand Nexus 6P, basically to use Project Fi. The Pixels are out my budget. I've been reading a lot on the battery and bootloop issues. Replacing the battery myself is something I could do.
The bootloop fix is also something I can do, but it does reduce the cores and thus performance.
One theory floated around here has been that the infamous bootloop that affects the big cores is a result of damage from a failing OEM battery. If this theory has merit, than buying a used 6P which still has good battery quality would be safe if I replace the battery before it ever has a chance to start the failure cycle. I don't know if this is a safe bet, though.
Any thoughts? Thanks!

thebordella said:
Hi all,
I might be crazy but I'm considering buying a secondhand Nexus 6P, basically to use Project Fi. The Pixels are out my budget. I've been reading a lot on the battery and bootloop issues. Replacing the battery myself is something I could do.
The bootloop fix is also something I can do, but it does reduce the cores and thus performance.
One theory floated around here has been that the infamous bootloop that affects the big cores is a result of damage from a failing OEM battery. If this theory has merit, than buying a used 6P which still has good battery quality would be safe if I replace the battery before it ever has a chance to start the failure cycle. I don't know if this is a safe bet, though.
Any thoughts? Thanks!
Click to expand...
Click to collapse
No. There are really two main issues affecting N6 users. One is a poor quality battery that degrades much quicker than most batteries, and the second is a hardware issue on the motherboard that causes the bootloop. To answer your question, a new battery will help the first issue but will do nothing to prevent the second. It is a hardware failure on the motherboard. The bootloop workaround is not a "fix". It permanently hobbles the device, and most people only use it to recover everything they need off the phone and to just get by until they can afford a replacement. That all being said, there are thousands of users that have not experienced either issue... BUT many people are selling their defective devices second hand to offset the cost of a new device. I guess confidence would be dependent on the reseller and any warranty you would have or could get (eg. SquareTrade).

No, in massive bootloop now. battery replaced last month

aGoGo said:
No, in massive bootloop now. battery replaced last month
Click to expand...
Click to collapse
Sorry to hear that. Maybe you can access recovery mode and/or try the bootloop workaround to salvage your data.

v12xke said:
No. There are really two main issues affecting N6 users. One is a poor quality battery that degrades much quicker than most batteries, and the second is a hardware issue on the motherboard that causes the bootloop. To answer your question, a new battery will help the first issue but will do nothing to prevent the second. It is a hardware failure on the motherboard. The bootloop workaround is not a "fix". It permanently hobbles the device, and most people only use it to recover everything they need off the phone and to just get by until they can afford a replacement. That all being said, there are thousands of users that have not experienced either issue... BUT many people are selling their defective devices second hand to offset the cost of a new device. I guess confidence would be dependent on the reseller and any warranty you would have or could get (eg. SquareTrade).
Click to expand...
Click to collapse
I wouldn't count on Square Trade. After the one year warranty from Huawei ended on my 6P ( the 3rd one I've had ) it got shipped off to ST. They thought they could fix it. I told them the manufacturer couldn't fix it and to knock them selves out. Three days later they sent me a check.

Related

Is there a flaw with the Exynos S4?

So I'm going to come right down to it, this is an issue that has bugged me a long time: is the first batch of Exynos S4s faulty? Because mine probably is. It overheats when doing nothing, gets 2 hours screen on time max, and somehow, always makes batteries swell up (I've gone through about four at this point).
A later batch S4 that my friend has does not have this issue.
I've tried factory reset, battery reset (*#0228#), and flashing firmware from different regions. Nothing. I've never damaged it with water or anything.
The phone is well beyond its warranty at this point, so it's unlikely I could get Samsung to replace it, and in all likelihood I'll trade it in for a Galaxy S8 when Samsung offers such a program, but it perplexes me nonetheless.
Your batteries swelling up may be a result of them being fake, not the phone's fault.
And it may just be your device that is faulty. That one-in-a-million chance.
Sorry to hear about your troubles with the phone. Has the phone always acted this way? Was it ever dropped?
audit13 said:
Sorry to hear about your troubles with the phone. Has the phone always acted this way? Was it ever dropped?
Click to expand...
Click to collapse
Dropped? once or twice, which I would say is normal for a device I used for almost two years. I believe it has always tended to heat up during use, I remember noticing it the day I got it, but did not feel it was out of the ordinary, but the issue worsened throughout its life, where by the end of its life, I was only getting an hour screen on time and incredibly poor performance. Factory reset fixed the latter part, and somewhat improved the former, but it never at any point approached what I would classify as acceptable.
Pwnycorn said:
Your batteries swelling up may be a result of them being fake, not the phone's fault.
And it may just be your device that is faulty. That one-in-a-million chance.
Click to expand...
Click to collapse
They appear original from the packaging, and I bought one at a store that sells original accessories like the official cases and all, so it should be original, but you never know for sure.
AB__CD said:
They appear original from the packaging, and I bought one at a store that sells original accessories like the official cases and all, so it should be original, but you never know for sure.
Click to expand...
Click to collapse
The visuals can be easily copied. That's why it is hard to tell the difference between fake and real ones.
I have limited knowledge about how the phone and a battery works, but I'm pretty certain that the phone itself can't cause the battery to swell. If the battery swells then then the battery itself is faulty.
Like in the Note 7 fiasco, it was the batteries that caused the trouble, not the phone hardware itself.
So, either you're incredibly unlucky and got 4 faulty original batteries in a row or they were simply fake ones.
Pwnycorn said:
The visuals can be easily copied. That's why it is hard to tell the difference between fake and real ones.
I have limited knowledge about how the phone and a battery works, but I'm pretty certain that the phone itself can't cause the battery to swell. If the battery swells then then the battery itself is faulty.
Like in the Note 7 fiasco, it was the batteries that caused the trouble, not the phone hardware itself.
So, either you're incredibly unlucky and got 4 faulty original batteries in a row or they were simply fake ones.
Click to expand...
Click to collapse
It should be noted I procured each battery from a different source. The first one is the only one I can completely verify as original, as it's from Samsung, but it is also part of the faulty first batch of batteries that Samsung admitted were prone to swelling.

Random shutdowns and reboots- who has had them?

I have bought two used G3's now and both had to be returned due to the same problem: fairly frequent random shutdowns and reboots.
I have rad that this is quite a common problem and may be due to tbe battery, however no solution seems to be a 100% fix.
I'm now considering whether to bother trying to get a third replacement: perhaps all G3s will suffer from this major problem. Aside frkm this major issue the phone is awesome and perfectly priced.
So, how common actually is this problem? Who else has had it?
Could you all perhaps post the date of manufacturing of your battery, and anything you have found that solves / helps the issue.
tooplanx said:
I have bought two used G3's now and both had to be returned due to the same problem: fairly frequent random shutdowns and reboots.
I have rad that this is quite a common problem and may be due to tbe battery, however no solution seems to be a 100% fix.
I'm now considering whether to bother trying to get a third replacement: perhaps all G3s will suffer from this major problem. Aside frkm this major issue the phone is awesome and perfectly priced.
So, how common actually is this problem? Who else has had it?
Could you all perhaps post the date of manufacturing of your battery, and anything you have found that solves / helps the issue.
Click to expand...
Click to collapse
My old(stock) battery was made in 2014 (i don't remember the date).I couldn't use the device without the charger because it would go on bootloop.
Bought a new battery(made on 2016) and everything got solved.
Sotiris02 said:
My old(stock) battery was made in 2014 (i don't remember the date).I couldn't use the device without the charger because it would go on bootloop.
Bought a new battery(made on 2016) and everything got solved.
Click to expand...
Click to collapse
Thanks, that's useful. I was wondering if it was a problem with early batteries.
No one else?
tooplanx said:
Could you all perhaps post the date of manufacturing of your battery, and anything you have found that solves / helps the issue.
Click to expand...
Click to collapse
I purchased an extra battery and a cradle in Aug2014 and had no issues until this summer when my phone would bootloop ocassionally with one of the batteries, and then eventually it wouldn't boot at all and just bootlooped. So I bought another from LG for $15( http://www.lg.com/us/cell-phone-batteries ) and all is well. The date code on the working old one is 6/9/2014 and the new one is 8/22/2016; the one that died & I replaced was also 6/9/2014. LG batteries die a strange, and sometimes sudden death that can make it look like the phone is messed up. Most phones give you a warning - faster dissipation, faster charge time - but not so much on the G3...just random death at random battery %, bootloop, and all kinds of weirdness.
I bought a new battery (made in 2016, old one was from 2014) and i havent seen any random restarts when the phone is bellow 15%. Also noticed that my battery lasts alot more.
Mine is definitely battery related. I bought 2 spare batteries (LG branded one, but from ebay) and one causes my G3 to reboot often. The other one doesn't at all.
I'm getting this a lot lately, have never replaced the battery since getting the phone roughly two years ago. Good to know that others have replaced the battery and it has resolved the problem.
tooplanx said:
however no solution seems to be a 100% fix.
Click to expand...
Click to collapse
The OEM batteries last about 1-2 years for us before they start causing reboots. But that was easy to diagnose.
The real reboot/shutdown culprit for us was overheating. The heat dissipation is poor in the G3's design. Using a thermal pad on the SoC was a 100% fix for our 2 G3's. It dropped the SoC temp 10-15 C, and we haven't had a prob since. Easy and cheap.
AlwaysLucky said:
The OEM batteries last about 1-2 years for us before they start causing reboots. But that was easy to diagnose.
The real reboot/shutdown culprit for us was overheating. The heat dissipation is poor in the G3's design. Using a thermal pad on the SoC was a 100% fix for our 2 G3's. It dropped the SoC temp 10-15 C, and we haven't had a prob since. Easy and cheap.
Click to expand...
Click to collapse
Thanks for this. Have you got any links or info for how to do this thermal pad fix?
tooplanx said:
Thanks for this. Have you got any links or info for how to do this thermal pad fix?
Click to expand...
Click to collapse
There is actually a thread on using thermal paste for this, but I strongly recommend using a pad, due to the expansion of paste after it heats. I'll give you a quick guide here and for others in this thread.
To start you will need a kit like this if you don't have one already. They are handy to have anyways because a kit like that can open most modern small gadgets.
Then you'll need the thermal pad. For a perfect fit, I would use a 15x15x0.5mm non-metallic pad like this. You don't have to get that one, it's just an example. You could also get a larger one with the same 0.5mm thickness, and just cut it down to 15x15mm.
Use this video to disassemble the G3. It's the best one I have found so far. Of course, you don't have to disassemble it all the way like in the video. Just enough to expose the SoC chip (the biggest and most obvious chip on the board, you can't miss it).
Things I recommend when applying the pad, but not required:
- Perform the install in a clean, static-free environment.
- Be delicate when removing the ribbon cables. The tool kit mentioned above makes this 100% easier.
- Before applying, clean both the surface of the SoC and the surface of the metal phone frame indent where the other side of the pad will make contact with alcohol or something similar.
- When reassembling, tighten all screws as much as you can without stripping them. This ensures the gps/wifi/radio contacts are good.
My GF and I have been using this thermal pad mod for over 2 years now on our LS990s with no problems. I used 6wmk pads on both. Others have reported wifi/gps reception problems, but I found this resulted from using too thick of a thermal pad (1mm thick or more), or using paste.
Hope that helps! Good luck!
Had them when I got my (used) LGG3 in 8/15..
Replaced the SD card and retflashed to stock.
No problems since.
Most stable phone I've ever owned by far (JB'd iPhone 5 rebooted waayy too many times f.e.)
Either a dying battery or the infamous connectors issue with LG manufactured phones.
If the latter, please refer to @AlwaysLucky guide or something similar.
Do NOT PUT YOUR MOTHERBOARD IN THE OVEN.
Solution on Overheat and Reboots
Hey everyone!!!
My Device (An T-Mobile D851) has Rebooting issues and Screen Dying before (Even with a pair on new batterys)... So, I made an Guide to resolve this problem, related on overheat in the SoC.
Here´s the link:
https://forum.xda-developers.com/lg-g3/general/guide-fix-display-flickering-overheat-t3563068
I bought a new battery which claimed to be new and genuine, but when I tried it in my phone I straight away got the instant shut downs. At first I thought that It must be the phone and not the battery, but today I tested it by having my old battery in which was currently causing no shutdowns, then i put the 'new' battery in and I got the shut downs again, then I put my old battery in and the shut downs stopped.
The issue seems to relate to how long the battery has been without mains charge, rather than the level of the battery.
e.g. If the battery has been off charge for 11+ hours but is on 70% I might still get the shutdowns, or if it's been off charge for -5 hours but is 20% battery I won't get them.
My big problem right now is finding a place in the UK to buy a genuine new LG battery, or possibly an Anker one.
Any ideas anyone? LG UK doesn't seem to stock them like they do in the US. Amazon sellers are a lottery, and eBay is like the wild west!
tooplanx said:
Any ideas anyone? LG UK doesn't seem to stock them like they do in the US. Amazon sellers are a lottery, and eBay is like the wild west!
Click to expand...
Click to collapse
Polarcell battery from eBay run really great and it is around 20€, I have one since september and I am very happy.
i have same issue with my lg g3. i have bought new battery too but nothing worked, even i did flash it but still having same issue. help plz
zeeshan32 said:
i have same issue with my lg g3. i have bought new battery too but nothing worked, even i did flash it but still having same issue. help plz
Click to expand...
Click to collapse
Sorry, it's a mystery to me. This is why I'm rather dubious of claims that this is solely a battery problem.
I bought another brand new battery and I still get the problem.
I have tried multiple things:
- Safe mode
- Deactivating battery optimization
- turning off background sync and backup
- turning off wifi and data
- rooting
- uninstalling apps
This seems to be related to how long the phone has been off charge for, but it definitely ISN'T a battery problem: I've tried 3 different phones and 6 different batteries and they have all had the same problem.
The only thing I can think it must be is either a problem with the charger giving incorrect voltage /current or some kind of circuitry or module that degrades/ corrupts between charges.
I don't have an original LG G3 charger of 1.8A, so I'm using a 2.0A one. Perhaps that's the problem.
Having never had a phone that has once rebooted previous to the several G3s I've now had I'm at the point where I'll get rid of this manufactured broken phone and never buy LG again.
Anyone have any good suggestions for a similar spec / priced phone (used). I've already tried a Xperia Z2 but the camera was absolutely dreadful!
I had this problem recently in which I had to change the battery and all is well but sadly, my phone's bezel got cracked spontaneously, but this time. It is at the IR sensor, so LG DO have quality control issues, but first things first - buy an OEM battery - they can be had for £5 at least on eBay.
Speaking of chargers, I had an LG charger that came with the LG G3 I bought, but that died. Fu©king Korean piece of $hit.

Anyone reflowed to fix bootloop?

I have seen a lot of posts about the 6p bootloop that can't be fixed with factory image. I repair electronics (tv's, phones, game systems, laptops, tablets, blah,). I have fixed a number of G4's and a 5X hardware induced bootloop by reflowing the processor, and or RAM block. I suspect since the 810 in the 6P runs even hotter that the 808 and since Huawei used cheap thermal compound to dissipate heat that the same thing is happening here. I haven't got my hands on one yet to test my theory, and hopefully mine won't be the first! I believe I read that Google blames it on the hardware too, but that's no surprise. The EPA encouraged then mandated the use of lead free solder years ago in home electronics to lessen the impact on the environment. Unfortunately lead free solder is not as strong as leaded solder, especially in high temp applications. This is what caused the PS3 yellow light of death and the 360 red ring of death, lead free solder + heat and inadequate cooling = microscopic cracks of the solder under the processor.
tldr; Has anyone out of warranty tried reflowing the processor to fix a bootloop on the 6p? I have use of a hot air station at work and I'd be willing to test my theory on one if all hope is lost and someone needs their data back. A reflow is often a temporary fix on any device but I would apply good thermal pads and thermal compound to replace Huawei's cheap stuff, so who knows.
Hey there! I'm just following up on if you had any findings to share. I have a buddy's 6P that he's desperate to get data off of. I've seen vids of people reflowing the 5X chip and wasn't sure why I don't see that for the 6P. I had a couple of 5Xs come and go, and really got them going to recover data the same ways; heating up the chip/connection. The 6P I have boots further with heat, but still wont load all the way. About to buy a hot air soldering station to try, but if you had results to confirm, i'd feel better about it.
TanDaMan99 said:
Hey there! I'm just following up on if you had any findings to share. I have a buddy's 6P that he's desperate to get data off of. I've seen vids of people reflowing the 5X chip and wasn't sure why I don't see that for the 6P. I had a couple of 5Xs come and go, and really got them going to recover data the same ways; heating up the chip/connection. The 6P I have boots further with heat, but still wont load all the way. About to buy a hot air soldering station to try, but if you had results to confirm, i'd feel better about it.
Click to expand...
Click to collapse
Hi, I never ended up reflowing a 6p so not sure if reflow will fix it. Have you seen this thread?
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
hawkswind1 said:
Hi, I never ended up reflowing a 6p so not sure if reflow will fix it. Have you seen this thread?
https://forum.xda-developers.com/nexus-6p/general/guide-fix-nexus-6p-bootloop-death-blod-t3640279
Click to expand...
Click to collapse
Thanks for the quick reply! Haven't seen that particular thread but the information looks familiar. The problem I'm running into is that the bootloader is still locked on the phone I have; and I've yet to have been able to get android for me to fully boot to unlock it. Maybe more heat I suppose.
TanDaMan99 said:
Thanks for the quick reply! Haven't seen that particular thread but the information looks familiar. The problem I'm running into is that the bootloader is still locked on the phone I have; and I've yet to have been able to get android for me to fully boot to unlock it. Maybe more heat I suppose.
Click to expand...
Click to collapse
Yep more heat sounds good lol. And then head right to developer options and enable oem unlocking and adb debugging and install modified twrp and boot image

[HELP] Random Reboots(and dying at xx%) or Bootlooping? I Might Be Able To Fix It!

So there's been ALOT of talk about the bootlooping issues and phones dying at percentages over 10%, and I want to fix it.
Short bio: I work at a cellphone repair shop in the Bay Area called MD Wireless, and have been for over 8 years. I have seen lots and lots of phones and fixed maybe 99% of them (enough to know how terrible of phone Huawei phones are, but that's not what I am here to talk about that).
I am here to fix your issue.
Now I am willing to take 3 phones (possibly more depending on the demand) and work on them at cost (You pay for shipping here, shipping back, and $15 for an OEM Huawei Battery[or you can supply the battery])
Now I know this is XDA and kind of an area to DIY and further development, but this research would really help me figure out what's going on with these phones. I know that LG has issues with the solder they use on their processors, memory chips, etc, but I believe that the 6P is just Huawei using a cheap battery and not fully testing it.
Feel free to ignore this, but I want to figure this out and solve peoples issues.
If you have any questions, feel free to PM me, and I will post if I learn any news. Unfortunately, the only 6P's that come into our store have broken screens on them, so it doesn't solve my issue.
EDIT: Now the obvious needs to be stated, I will not be liable for any issues that happen during or after repair. This should be pretty obvious, I can't just give you a phone for doing the labor for free. Also, I had a customer with an LG G4 with the bootloop issue come in our store on Friday and was actually able to fix it to get the information out of the device. It required fixing the solder on the memory or processor chip (can't remember which, but it worked.)
For mods; if this violates any rules, let me know, so we can work on a way for this project to work out.
I have 2 phones that have a bootloop issue right now that I would send to you if you can fix them.
FWIW I'm stuck in the boot loop of death without the option to enter into recovery. I've replaced a few digitizers on my 6p previously, so was unafraid to remove the casing. I did as such and removed the battery entirely, then connected the usb-c power cord to it and tried booting. Still no luck. You're probably correct in assuming that crap batteries have been used. I'm curious who manufactures the motherboard. Also, could be something in the software which is causing too much heat. I have a request in at Huawei to go through the RMA process but as per usual they're about as efficient and swift as a congressman on the way to a fat pension, so if I don't end up getting this sorted out I will gladly offer mine up.
tapeworm4602 said:
Also, could be something in the software which is causing too much heat.
Click to expand...
Click to collapse
Am also wondering the same, seems like this is also a factor.
I'm pretty sure the issue with the boot loop of death on the 6P is caused by a similar problem as the LG phones--bad solder that can't take the heat the phone generates over time--and that it has nothing whatsoever to do with bad batteries. In the past people have mentioned changing the battery or removing the battery and hooking the phone up directly to a power source and neither has brought the phones out of the boot loop state. When Huawei has fixed phones with the BOD they changed out the motherboards not the batteries.
Nexus 6P Bootloop after Update OTA Android 7.1.1
GohanBurner said:
I have 2 phones that have a bootloop issue right now that I would send to you if you can fix them.
Click to expand...
Click to collapse
Feel free to PM me when you can.
VN_Optimus said:
Nexus 6P Bootloop after Update OTA Android 7.1.1
Click to expand...
Click to collapse
NEVER OTA UPDATE! That's what heats up the processor and other chips that possible weaken the solder. It is a little difficult to update via computer though. Again, PM me, but this might be the processor or memory chip, etc.
tapeworm4602 said:
FWIW I'm stuck in the boot loop of death without the option to enter into recovery. I've replaced a few digitizers on my 6p previously, so was unafraid to remove the casing. I did as such and removed the battery entirely, then connected the usb-c power cord to it and tried booting. Still no luck. You're probably correct in assuming that crap batteries have been used. I'm curious who manufactures the motherboard. Also, could be something in the software which is causing too much heat. I have a request in at Huawei to go through the RMA process but as per usual they're about as efficient and swift as a congressman on the way to a fat pension, so if I don't end up getting this sorted out I will gladly offer mine up.
Click to expand...
Click to collapse
So it still could be the battery, but might need to be soldered or reworked, which the latter I can do. PM if you're interested.
jhs39 said:
I'm pretty sure the issue with the boot loop of death on the 6P is caused by a similar problem as the LG phones--bad solder that can't take the heat the phone generates over time--and that it has nothing whatsoever to do with bad batteries. In the past people have mentioned changing the battery or removing the battery and hooking the phone up directly to a power source and neither has brought the phones out of the boot loop state. When Huawei has fixed phones with the BOD they changed out the motherboards not the batteries.
Click to expand...
Click to collapse
I have had a handfull of bootlooping iPhones, LG G3, LG G4, Samsung Note 4, and Samsung Note 5's fixed by changing the battery out. It is very true that bad solder could also be the issue, but I would like to see if I can get it working without soldering/heating first.

screen retention (ghosting)

Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related. In on vs995 weta Rom 5.0.7 7.0
I'm starting to have issues with image retention on mine.
I'm stock unrooted.
I wonder if this is covered under warranty.. it's not super annoying but still.
I am having a curious issue with the second screen. Under bright light or sunlight, the top right corner of my screen starts to flicker. Well, the brightness increases and decreases. At the beginning quite slowly and then at a higher pace. However, when I'm indoors it doesn't seem to happen, or at least not too foten.
I've tried with and without automatic brightness. I have also tried installing Lux and the issue still persists.
What I realised is that the flickering comes from the backlight of the second screen, and if I disable it, problem solved. I might Have to give it a hard reset and hope is not a hardware problem.
Has anyone experienced the same?
I posted something similar a while ago on this topic. On my left side of the screen I could see what seemed to be screen burn or something. It would be a yellowish tint that would display the keyboard and part of a screen from the app. But it seemed to be the same app everytime. I never found a solution, I had to turn the phone in for a different reason. The ffc just stopped working and would freeze my phone up.
Screen Retention\Ghosting
kbrn said:
I'm starting to have issues with image retention on mine.
I wonder if this is covered under warranty...
Click to expand...
Click to collapse
Datblkbro said:
Anyone having issues with ghosting on there v20?? Any fix if so r is it Rom related.
Click to expand...
Click to collapse
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
I think joining XDA is an indicator of having a degree of OCD
Although I'd class mine as low I'd not be happy with the retention exhibited in those pics.
Thankfully my V20 hasn't presented any inherrent problems so far, just the odd temporary ones that happen when modding, but they're soon remedied.
Since @emdroidle gave us root for the H990ds its been great having the chance to open it up and explore more of its potential.
yurasik_687 said:
Same problem.
Stock, no root.
Is covered under warranty?
Did you solve the problem?
Click to expand...
Click to collapse
As far as I've read this is just a quirk of these LCD screens that LG uses on their phones. It should go away pretty quick as the only time mine shows up like that is when the screen brightness is all the way or very bright for like 5 or 10 minutes. Mine goes away after 5 or 10 minutes.
Download sfilter from play store activate it at 10 % and image ghosting will go away ?
https://www.youtube.com/watch?v=mpmiowtPh_A&feature=youtu.be
Here's my retention.
kbrn said:
I haven't tried to take the phone to see if it can be fixed, but I have done some research and after reading many posts of people having either the G4,V10 and V20 most have been honored under warranty having their screens replaced but the problem comes back, some people claim having their screens more than one time.
I think I can live with it.. I don't wanna risk having the phone scratched or damaged somehow by the person making repairs (I like to keep my phones in mint condition) and I have a Huge OCD problem lol
Click to expand...
Click to collapse
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
Jesus is God Almighty said:
I was looking into the Warranty as well and just read that it can take up to 4 weeks to inspect and repair a unit, so no mobile for maybe 4 weeks or more and I'm not even sure they will accept the retention as a fault of the mobile itself, but give me the blame for it as there are some minor surface scratches from normal daily use.
So it seems the warranty is pretty much to the bin and reading stories from others about sending there phones with issues does not really make me want to send it back either. Who knows how long, and if declined giving me the blame, what a waste of time it has been. feel like iv Wasted enough time already.
They told me to make a full factory reset, which would of cause not solve the issue at all as I already knew - but I did it and sent the video of the retention afterwards - then I was told to look for scratches and I send them a video and 2 pics of what I could find and now being pointed out that maybe if they find out it is from damage that it just might be send back. Damage... Got to give me a break.
I'm not even sure what they would do with it if they accept the fault - would they begin to toy around with it or would they send me a new phone out of the box.
Is it worth it or not... I'm thinking...
For a +500 Euro phone - retention/ghosting should not happen and yet it does. First phone I ever experiences this issue.
I think I'm on the Whine wagon at the moment, sorry guys - just a little annoyed.
Click to expand...
Click to collapse
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
kbrn said:
I did ended up replacing my phone, not under LG warranty though I paid 60 bucks to Sprint to get it swapped. I thought it was better than sending out my phone to LG and wait weeks..
Convenience was the what made me toss the 60 bucks for a new unit.
Though a month later I switched to T-Mobile and upgraded to the V30+
They paid the rest of my installments with Sprint which was half the cost of 2 V20's and also got to keep them.
I use my V20 as a multimedia device now.
Click to expand...
Click to collapse
Nice - seems like I'm not going to get much from the warranty on the screen issue and still not sure if I should send it back as I'm afraid they do something stupid to it. Well, if my phone melted down at some point I would still buy an V20 in replacement. Battery and SD card is just a win for me even with all the phones faults. Just so sad that LG did not fix a better screen for the V20 in regards of getting Ghosting/Retention.
Anyway - I just tried one of the fixes I found without jail breaking the phone and it does help a little but far from solved the issue at all. I have ghosting/retention all over the screen now and most likely just going to get worse over time as it has from the beginning of it.
I think the image retention is a bug. It randomly happens on mine. At first I thought it was a crappy screen but then it went away. It will even show dark image retention like using xda. And most of my retention around the inside 1/4 of the screen.
Sent from my [device_name] using XDA-Developers Legacy app
Aymenitoo said:
Download sfilter from play store activate it at 10 % and image ghosting will go away
Click to expand...
Click to collapse
Sadly did not work here. Still have ghosting. 20% won't do either - il try 30%.
Ok I was getting ghosting which has been getting worse and wore the past month but in the past 2 weeks its been getting really bad on both displays, ontop of that my phone was dying in 20-25% range and going up to 100% charge just to drop like 10 minutes later to like 50% probably just the battery idk
I sent my phone in and here is what they marked on the warranty page
Symptom: Software failure
Repair: Download new software
I honestly hope they don't think its because I wasn't on the latest version of android because I kept putting it off or i'm gonna be pissed, especially since my warranty ends 3/18/2018 and these 2 issues have slowly been getting worse.
Hi!
Here is a working fix if your device is rooted.
Link: https://forum.xda-developers.com/v20/how-to/lg-v20-screen-burn-fixed-t3661631
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
Jaws4God said:
so is this an LG LCD specific issue ? I am just curious when I switch phones should I consider AMOLED / OLED or stick with LCD but maybe a different vendor ?
Click to expand...
Click to collapse
The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
dark_prince said:
The culprit behind this is low contrast with high blue-output or cooler color temperature. If you are rooted, you can easily tone down the blue channel by a count of 20 (out of 256) and all is good. Also you don't have to use the phone as maximum brightness all the time, the screen itself is way too bright even for the least level.
Click to expand...
Click to collapse
Oh cool. thanks for explaining that! I am not rooted... 1. too nervous of causing issues after root .. 2. mine isn't rootable (on most recent security patch)..
so is there anything I can do to help with the blue output?
dark_prince said:
2ndly, this ghosting is temporary and develops over time of use. It goes away for LCD.
OLED screens suffer from the permanent ghosting aka burn-in, though its coming over time is delayed by quality and improvement of the manufacturing process. Honestly, OLED's have higher saturation, more vibrance, higher contrast which makes them appeal to human eye but it comes at a cost.
Click to expand...
Click to collapse
yeah that seems to be what i've read too... I just typically keep my phones for a while and burn in or ghosting worries me...

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