I have bought two used G3's now and both had to be returned due to the same problem: fairly frequent random shutdowns and reboots.
I have rad that this is quite a common problem and may be due to tbe battery, however no solution seems to be a 100% fix.
I'm now considering whether to bother trying to get a third replacement: perhaps all G3s will suffer from this major problem. Aside frkm this major issue the phone is awesome and perfectly priced.
So, how common actually is this problem? Who else has had it?
Could you all perhaps post the date of manufacturing of your battery, and anything you have found that solves / helps the issue.
tooplanx said:
I have bought two used G3's now and both had to be returned due to the same problem: fairly frequent random shutdowns and reboots.
I have rad that this is quite a common problem and may be due to tbe battery, however no solution seems to be a 100% fix.
I'm now considering whether to bother trying to get a third replacement: perhaps all G3s will suffer from this major problem. Aside frkm this major issue the phone is awesome and perfectly priced.
So, how common actually is this problem? Who else has had it?
Could you all perhaps post the date of manufacturing of your battery, and anything you have found that solves / helps the issue.
Click to expand...
Click to collapse
My old(stock) battery was made in 2014 (i don't remember the date).I couldn't use the device without the charger because it would go on bootloop.
Bought a new battery(made on 2016) and everything got solved.
Sotiris02 said:
My old(stock) battery was made in 2014 (i don't remember the date).I couldn't use the device without the charger because it would go on bootloop.
Bought a new battery(made on 2016) and everything got solved.
Click to expand...
Click to collapse
Thanks, that's useful. I was wondering if it was a problem with early batteries.
No one else?
tooplanx said:
Could you all perhaps post the date of manufacturing of your battery, and anything you have found that solves / helps the issue.
Click to expand...
Click to collapse
I purchased an extra battery and a cradle in Aug2014 and had no issues until this summer when my phone would bootloop ocassionally with one of the batteries, and then eventually it wouldn't boot at all and just bootlooped. So I bought another from LG for $15( http://www.lg.com/us/cell-phone-batteries ) and all is well. The date code on the working old one is 6/9/2014 and the new one is 8/22/2016; the one that died & I replaced was also 6/9/2014. LG batteries die a strange, and sometimes sudden death that can make it look like the phone is messed up. Most phones give you a warning - faster dissipation, faster charge time - but not so much on the G3...just random death at random battery %, bootloop, and all kinds of weirdness.
I bought a new battery (made in 2016, old one was from 2014) and i havent seen any random restarts when the phone is bellow 15%. Also noticed that my battery lasts alot more.
Mine is definitely battery related. I bought 2 spare batteries (LG branded one, but from ebay) and one causes my G3 to reboot often. The other one doesn't at all.
I'm getting this a lot lately, have never replaced the battery since getting the phone roughly two years ago. Good to know that others have replaced the battery and it has resolved the problem.
tooplanx said:
however no solution seems to be a 100% fix.
Click to expand...
Click to collapse
The OEM batteries last about 1-2 years for us before they start causing reboots. But that was easy to diagnose.
The real reboot/shutdown culprit for us was overheating. The heat dissipation is poor in the G3's design. Using a thermal pad on the SoC was a 100% fix for our 2 G3's. It dropped the SoC temp 10-15 C, and we haven't had a prob since. Easy and cheap.
AlwaysLucky said:
The OEM batteries last about 1-2 years for us before they start causing reboots. But that was easy to diagnose.
The real reboot/shutdown culprit for us was overheating. The heat dissipation is poor in the G3's design. Using a thermal pad on the SoC was a 100% fix for our 2 G3's. It dropped the SoC temp 10-15 C, and we haven't had a prob since. Easy and cheap.
Click to expand...
Click to collapse
Thanks for this. Have you got any links or info for how to do this thermal pad fix?
tooplanx said:
Thanks for this. Have you got any links or info for how to do this thermal pad fix?
Click to expand...
Click to collapse
There is actually a thread on using thermal paste for this, but I strongly recommend using a pad, due to the expansion of paste after it heats. I'll give you a quick guide here and for others in this thread.
To start you will need a kit like this if you don't have one already. They are handy to have anyways because a kit like that can open most modern small gadgets.
Then you'll need the thermal pad. For a perfect fit, I would use a 15x15x0.5mm non-metallic pad like this. You don't have to get that one, it's just an example. You could also get a larger one with the same 0.5mm thickness, and just cut it down to 15x15mm.
Use this video to disassemble the G3. It's the best one I have found so far. Of course, you don't have to disassemble it all the way like in the video. Just enough to expose the SoC chip (the biggest and most obvious chip on the board, you can't miss it).
Things I recommend when applying the pad, but not required:
- Perform the install in a clean, static-free environment.
- Be delicate when removing the ribbon cables. The tool kit mentioned above makes this 100% easier.
- Before applying, clean both the surface of the SoC and the surface of the metal phone frame indent where the other side of the pad will make contact with alcohol or something similar.
- When reassembling, tighten all screws as much as you can without stripping them. This ensures the gps/wifi/radio contacts are good.
My GF and I have been using this thermal pad mod for over 2 years now on our LS990s with no problems. I used 6wmk pads on both. Others have reported wifi/gps reception problems, but I found this resulted from using too thick of a thermal pad (1mm thick or more), or using paste.
Hope that helps! Good luck!
Had them when I got my (used) LGG3 in 8/15..
Replaced the SD card and retflashed to stock.
No problems since.
Most stable phone I've ever owned by far (JB'd iPhone 5 rebooted waayy too many times f.e.)
Either a dying battery or the infamous connectors issue with LG manufactured phones.
If the latter, please refer to @AlwaysLucky guide or something similar.
Do NOT PUT YOUR MOTHERBOARD IN THE OVEN.
Solution on Overheat and Reboots
Hey everyone!!!
My Device (An T-Mobile D851) has Rebooting issues and Screen Dying before (Even with a pair on new batterys)... So, I made an Guide to resolve this problem, related on overheat in the SoC.
Here´s the link:
https://forum.xda-developers.com/lg-g3/general/guide-fix-display-flickering-overheat-t3563068
I bought a new battery which claimed to be new and genuine, but when I tried it in my phone I straight away got the instant shut downs. At first I thought that It must be the phone and not the battery, but today I tested it by having my old battery in which was currently causing no shutdowns, then i put the 'new' battery in and I got the shut downs again, then I put my old battery in and the shut downs stopped.
The issue seems to relate to how long the battery has been without mains charge, rather than the level of the battery.
e.g. If the battery has been off charge for 11+ hours but is on 70% I might still get the shutdowns, or if it's been off charge for -5 hours but is 20% battery I won't get them.
My big problem right now is finding a place in the UK to buy a genuine new LG battery, or possibly an Anker one.
Any ideas anyone? LG UK doesn't seem to stock them like they do in the US. Amazon sellers are a lottery, and eBay is like the wild west!
tooplanx said:
Any ideas anyone? LG UK doesn't seem to stock them like they do in the US. Amazon sellers are a lottery, and eBay is like the wild west!
Click to expand...
Click to collapse
Polarcell battery from eBay run really great and it is around 20€, I have one since september and I am very happy.
i have same issue with my lg g3. i have bought new battery too but nothing worked, even i did flash it but still having same issue. help plz
zeeshan32 said:
i have same issue with my lg g3. i have bought new battery too but nothing worked, even i did flash it but still having same issue. help plz
Click to expand...
Click to collapse
Sorry, it's a mystery to me. This is why I'm rather dubious of claims that this is solely a battery problem.
I bought another brand new battery and I still get the problem.
I have tried multiple things:
- Safe mode
- Deactivating battery optimization
- turning off background sync and backup
- turning off wifi and data
- rooting
- uninstalling apps
This seems to be related to how long the phone has been off charge for, but it definitely ISN'T a battery problem: I've tried 3 different phones and 6 different batteries and they have all had the same problem.
The only thing I can think it must be is either a problem with the charger giving incorrect voltage /current or some kind of circuitry or module that degrades/ corrupts between charges.
I don't have an original LG G3 charger of 1.8A, so I'm using a 2.0A one. Perhaps that's the problem.
Having never had a phone that has once rebooted previous to the several G3s I've now had I'm at the point where I'll get rid of this manufactured broken phone and never buy LG again.
Anyone have any good suggestions for a similar spec / priced phone (used). I've already tried a Xperia Z2 but the camera was absolutely dreadful!
I had this problem recently in which I had to change the battery and all is well but sadly, my phone's bezel got cracked spontaneously, but this time. It is at the IR sensor, so LG DO have quality control issues, but first things first - buy an OEM battery - they can be had for £5 at least on eBay.
Speaking of chargers, I had an LG charger that came with the LG G3 I bought, but that died. Fu©king Korean piece of $hit.
Related
I am going to be buying a universal (o2 XDA Exec) however it has got a couple of things wrong with it.
1 being the stylus is loose (which i have read is a common problem but there is a stylus which sits snuggly apparently so will try that)
and 2 being the phone cutting out when you use battery intensive things like WiFi. the battery apparently doesnt last very long either
so do you reckon the solution will just be buying a new battery? or flashing a new rom?
Thanks
The chance for you to fix that kind of problems with a new battery is about as high as it can be.
it seems the new battery has fixed the problem
Many people have problems with Universal battery, if you are going to buy new battery, buy chinese with more mAh. Look on eBay.
i bought a 1750mAh from uk works perfectly
the stylus falling out problem i fixed by putting 2 layers of sellotape around it
Ok, recently I've been having freezing problems constantly and I found out that is was my old sim card that was causing the most problem with that deal. I got a new sim and it is working much better, but still has some freezes but not as much as before. I can conclude that my HD2 has always run hot, but now that I got a new sim it doesn't run as hot but I think the heat sensor is faulty as it barely gets hot but freezes my phone anyways. I got to thinking is there anyway we can either disable or bypass the heat sensor on our HD2 software wise or even hardware wise? So I google searched and stumbled on to this:
http://wmpoweruser.com/if-your-htc-hd2-gets-hot-you-will-die/
Now, this scared me. I think there is a reason why there is a temperature safety valve on our phones!
he just might have a faulty device ?!
our devices too heat up !
that doesnt mean they are rigged to blow ! !!
and the joke is he could even get it auctioned on ebay !!
i saw that video about a month ago !?
!!
I bet he used one of those china 2300mAh batteries...
Often these batteries do not have any fuses or security stuff in them because they just want to produce a cheap product.
It sucks for that guy that his phone exploded and caught fire...glad he's okay.
But the important thing is, anyone else catch those baby blue bed sheets with the bugs on them? Priceless!
i think a lot of the dead touch input problems are related to the phone getting hot,
I recently bought a replacement hd2, cos mine, tho it worked fine, had a cracked screen. I started using my old hd2 just to charge the extra battery i now had, swapping out the batteries once or twice a day, so the old phone, tho it wasn't being used, was plugged in to wall charger most of the time, and within a few days (a week, tops) the screen has gone. No touch input at all. 18 months without a glitch, and bang, gone. So glad i pre-emptively replaced it!
Is it possible for HTC to issue a recall for HD2 owners? Just like Apple did a recall recently with their really old iPod Nano for a new one.
http://www.engadget.com/2011/12/20/apple-reportedly-swapping-recalled-ipod-nanos-for-six-gen-counte/
That sucks, haha. My battery runs at 31-36 degrees, its quite hot, but I'm not that worried at it running at that heat, don't think it'll catch fire.
Jann F said:
I bet he used one of those china 2300mAh batteries...
Often these batteries do not have any fuses or security stuff in them because they just want to produce a cheap product.
Click to expand...
Click to collapse
I'm afraid you are right，many batteries made in China with that huge a storage is fake and useless. There is a highly risk that it might blow your phone when they got too hot.
Never let your HD2 get too warm, my last one broke because of that.
Exploding fireball HD2s aside...has anyone ever thought of how to disable the heat sensor? Maybe something fun to do on an HD2. That'd be cool!
So I'm going to come right down to it, this is an issue that has bugged me a long time: is the first batch of Exynos S4s faulty? Because mine probably is. It overheats when doing nothing, gets 2 hours screen on time max, and somehow, always makes batteries swell up (I've gone through about four at this point).
A later batch S4 that my friend has does not have this issue.
I've tried factory reset, battery reset (*#0228#), and flashing firmware from different regions. Nothing. I've never damaged it with water or anything.
The phone is well beyond its warranty at this point, so it's unlikely I could get Samsung to replace it, and in all likelihood I'll trade it in for a Galaxy S8 when Samsung offers such a program, but it perplexes me nonetheless.
Your batteries swelling up may be a result of them being fake, not the phone's fault.
And it may just be your device that is faulty. That one-in-a-million chance.
Sorry to hear about your troubles with the phone. Has the phone always acted this way? Was it ever dropped?
audit13 said:
Sorry to hear about your troubles with the phone. Has the phone always acted this way? Was it ever dropped?
Click to expand...
Click to collapse
Dropped? once or twice, which I would say is normal for a device I used for almost two years. I believe it has always tended to heat up during use, I remember noticing it the day I got it, but did not feel it was out of the ordinary, but the issue worsened throughout its life, where by the end of its life, I was only getting an hour screen on time and incredibly poor performance. Factory reset fixed the latter part, and somewhat improved the former, but it never at any point approached what I would classify as acceptable.
Pwnycorn said:
Your batteries swelling up may be a result of them being fake, not the phone's fault.
And it may just be your device that is faulty. That one-in-a-million chance.
Click to expand...
Click to collapse
They appear original from the packaging, and I bought one at a store that sells original accessories like the official cases and all, so it should be original, but you never know for sure.
AB__CD said:
They appear original from the packaging, and I bought one at a store that sells original accessories like the official cases and all, so it should be original, but you never know for sure.
Click to expand...
Click to collapse
The visuals can be easily copied. That's why it is hard to tell the difference between fake and real ones.
I have limited knowledge about how the phone and a battery works, but I'm pretty certain that the phone itself can't cause the battery to swell. If the battery swells then then the battery itself is faulty.
Like in the Note 7 fiasco, it was the batteries that caused the trouble, not the phone hardware itself.
So, either you're incredibly unlucky and got 4 faulty original batteries in a row or they were simply fake ones.
Pwnycorn said:
The visuals can be easily copied. That's why it is hard to tell the difference between fake and real ones.
I have limited knowledge about how the phone and a battery works, but I'm pretty certain that the phone itself can't cause the battery to swell. If the battery swells then then the battery itself is faulty.
Like in the Note 7 fiasco, it was the batteries that caused the trouble, not the phone hardware itself.
So, either you're incredibly unlucky and got 4 faulty original batteries in a row or they were simply fake ones.
Click to expand...
Click to collapse
It should be noted I procured each battery from a different source. The first one is the only one I can completely verify as original, as it's from Samsung, but it is also part of the faulty first batch of batteries that Samsung admitted were prone to swelling.
So there's been ALOT of talk about the bootlooping issues and phones dying at percentages over 10%, and I want to fix it.
Short bio: I work at a cellphone repair shop in the Bay Area called MD Wireless, and have been for over 8 years. I have seen lots and lots of phones and fixed maybe 99% of them (enough to know how terrible of phone Huawei phones are, but that's not what I am here to talk about that).
I am here to fix your issue.
Now I am willing to take 3 phones (possibly more depending on the demand) and work on them at cost (You pay for shipping here, shipping back, and $15 for an OEM Huawei Battery[or you can supply the battery])
Now I know this is XDA and kind of an area to DIY and further development, but this research would really help me figure out what's going on with these phones. I know that LG has issues with the solder they use on their processors, memory chips, etc, but I believe that the 6P is just Huawei using a cheap battery and not fully testing it.
Feel free to ignore this, but I want to figure this out and solve peoples issues.
If you have any questions, feel free to PM me, and I will post if I learn any news. Unfortunately, the only 6P's that come into our store have broken screens on them, so it doesn't solve my issue.
EDIT: Now the obvious needs to be stated, I will not be liable for any issues that happen during or after repair. This should be pretty obvious, I can't just give you a phone for doing the labor for free. Also, I had a customer with an LG G4 with the bootloop issue come in our store on Friday and was actually able to fix it to get the information out of the device. It required fixing the solder on the memory or processor chip (can't remember which, but it worked.)
For mods; if this violates any rules, let me know, so we can work on a way for this project to work out.
I have 2 phones that have a bootloop issue right now that I would send to you if you can fix them.
FWIW I'm stuck in the boot loop of death without the option to enter into recovery. I've replaced a few digitizers on my 6p previously, so was unafraid to remove the casing. I did as such and removed the battery entirely, then connected the usb-c power cord to it and tried booting. Still no luck. You're probably correct in assuming that crap batteries have been used. I'm curious who manufactures the motherboard. Also, could be something in the software which is causing too much heat. I have a request in at Huawei to go through the RMA process but as per usual they're about as efficient and swift as a congressman on the way to a fat pension, so if I don't end up getting this sorted out I will gladly offer mine up.
tapeworm4602 said:
Also, could be something in the software which is causing too much heat.
Click to expand...
Click to collapse
Am also wondering the same, seems like this is also a factor.
I'm pretty sure the issue with the boot loop of death on the 6P is caused by a similar problem as the LG phones--bad solder that can't take the heat the phone generates over time--and that it has nothing whatsoever to do with bad batteries. In the past people have mentioned changing the battery or removing the battery and hooking the phone up directly to a power source and neither has brought the phones out of the boot loop state. When Huawei has fixed phones with the BOD they changed out the motherboards not the batteries.
Nexus 6P Bootloop after Update OTA Android 7.1.1
GohanBurner said:
I have 2 phones that have a bootloop issue right now that I would send to you if you can fix them.
Click to expand...
Click to collapse
Feel free to PM me when you can.
VN_Optimus said:
Nexus 6P Bootloop after Update OTA Android 7.1.1
Click to expand...
Click to collapse
NEVER OTA UPDATE! That's what heats up the processor and other chips that possible weaken the solder. It is a little difficult to update via computer though. Again, PM me, but this might be the processor or memory chip, etc.
tapeworm4602 said:
FWIW I'm stuck in the boot loop of death without the option to enter into recovery. I've replaced a few digitizers on my 6p previously, so was unafraid to remove the casing. I did as such and removed the battery entirely, then connected the usb-c power cord to it and tried booting. Still no luck. You're probably correct in assuming that crap batteries have been used. I'm curious who manufactures the motherboard. Also, could be something in the software which is causing too much heat. I have a request in at Huawei to go through the RMA process but as per usual they're about as efficient and swift as a congressman on the way to a fat pension, so if I don't end up getting this sorted out I will gladly offer mine up.
Click to expand...
Click to collapse
So it still could be the battery, but might need to be soldered or reworked, which the latter I can do. PM if you're interested.
jhs39 said:
I'm pretty sure the issue with the boot loop of death on the 6P is caused by a similar problem as the LG phones--bad solder that can't take the heat the phone generates over time--and that it has nothing whatsoever to do with bad batteries. In the past people have mentioned changing the battery or removing the battery and hooking the phone up directly to a power source and neither has brought the phones out of the boot loop state. When Huawei has fixed phones with the BOD they changed out the motherboards not the batteries.
Click to expand...
Click to collapse
I have had a handfull of bootlooping iPhones, LG G3, LG G4, Samsung Note 4, and Samsung Note 5's fixed by changing the battery out. It is very true that bad solder could also be the issue, but I would like to see if I can get it working without soldering/heating first.
Hey guys,
I have a first gen S4 that i purchaesed 3 days after realese.
Ever since I've had my screen and charge port replaced on my S4 it is having a horrible overheating problem with minium use. So replaced it with another new screen again, thinking it was faulty.
That did nothing so I purchased a new battry as it was getting old but nope still nothing.
I ran a full restore and update to 5.0.1 (Final OTA?) And made sure all software is upto date but it keeps on overheating and shutting down all apps.
Today is a cold cluoudy day with the outside temp being 16oC Celsius and fairly chilli and running SatNav/GPS only with no background apps still overheat's the phone.
The only way to make sure it don't happen is buy putting the aircon on to full blast !!! Which is driving me crazy as it's freezing outside.
I've read now that the first gen S4''s had a possible defect that causes this. Any sugesstons?
Thanks
Hi,
Only thing i can think of is disabling NFC and removing your phone from the charger when it is fully charged. Only had problems with overheating while doing the opposite from what i mentioned. Replacing the battery recently (It was 5 years old) solved the overheating issue for me, since i do not have to charge it all the time anymore.
You could install a new mainboard, but i reckon it would be cheaper to just upgrade to a new model.
SOLVED!
Just an update regarding this. I have solved the problem.
It was the screen replacement after all! It was a FAKE! A poorly made one at that. I got lucky a few months back trawling through hundreds of posts from years ago when someone mentioned right after he replaced his screen with a cheap one off ebay, the phone went crazy hot and would shutdown.
Hoping this was the problem I purchased an OEM screen from a distributor, I got lucky as they where getting rid of old stock and I got it for cheaper then the fake stuff on ebay, and what do you know, it worked!
So guys, if you replace your screen and your phone starts overheating like crazy, then you definitely have a low quality fake thats causing it, that is 100% confirmed!
Hope this helps!