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Back panel cracked in my pocket never dropped?

Ive had my nexus 4, for about a 1week. I'm very careful with my phones. Had the iPhone since the 3G-till the 4S switched back and forth beetween android. Having the G1 and the G2 then G2x and the GS3 now I have the nexus 4. Never having problem with a cracked screen on ANY PHONE. After a long shift at work 12hrs at a (Nissan dealership) I take my phone out of my pocket and the back is cracked?!?! Not once did I drop it or bump it in my jacket. So my only conclusion is that the phone is very sensitive and maybe with the slight pressure with crack? Anyone have same problem or info? Currently waiting for Google to send me my replacement. Hopefully I'm under warrnty for the crack. (fingers crossed)
Sent from my Nexus 4 using xda app-developers app

You must have bumped it or bent it. Glass doesn't crack by itself. Otherwise there would be tons of these posts on here.
That being said the back glass does look pretty thin, so a hit in the right (wrong) place could do the damage maybe. I dunno. Mine is caseless and it's still perfect.

AW: Back panel cracked in my pocket never dropped?
Maybe heat and cold diferences Do you have a pic of it ?
Sent from my HTC One X using xda premium

There are a few posts out there with this issue.
One off the top pf my head is:
http://forum.xda-developers.com/showthread.php?t=1999345
Not sure if it was in that thread or another but I saw a user say they had it on their desk, heard small popping/crackle noise, and the back of his N4 spider webbed from the bottom corner, which would support the idea of the temp changes causing it.

Bull****.
Sent from my Nexus 4 using xda premium

Because of its size it seems easy to angle it in a way where it can get flexed. I experience this using my.phone in my pockets often.

Two weeks of your time and $64 + shipping there is what it cost me. Google will not cover damage as a warranty claim and LG won't quote a price to repair. Good luck

Hi
christianrms said:
Two weeks of your time and $64 + shipping there is what it cost me. Google will not cover damage as a warranty claim and LG won't quote a price to repair. Good luck
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These phones can't really be kept in a trouser (pant) pocket without some potential problems. I think the main issue is when you go to sit down, your pocket bends into a right angle, and your phone wants to follow that shape. Being a fairly large phone it can't get find a space in your pocket where it isn't under some forces trying to bend it.
Eventually your phone starts to bend slightly, this at best may just cause the glass back to pull away from the back adhesive, at worse it bends enough to break the glass. It seems a similar issues were the cause of Wi-Fi antennas disconnecting internally on the HTC One X.
These type of devices are not called "pocket phones", they are called "smart phones" and don't respond well when stuffed into a trouser pocket.
Regards
Phil

My nexus 4 cracked as well. Had it inside a warm gym changing room then put it in my coat pocket ,which btw is big enough and located so that it wont bend the phone at all. I then went outside (imin the uk where it is snowing hence cold) then pulled it out and it had got a crack on it. Not happy to say the least, and no its not covered by lg warrenty.

PhilipL said:
These phones can't really be kept in a trouser (pant) pocket without some potential problems. I think the main issue is when you go to sit down, your pocket bends into a right angle, and your phone wants to follow that shape. Being a fairly large phone it can't get find a space in your pocket where it isn't under some forces trying to bend it.
Eventually your phone starts to bend slightly, this at best may just cause the glass back to pull away from the back adhesive, at worse it bends enough to break the glass. It seems a similar issues were the cause of Wi-Fi antennas disconnecting internally on the HTC One X.
These type of devices are not called "pocket phones", they are called "smart phones" and don't respond well when stuffed into a trouser pocket.
Regards
Phil
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That's the reason I wear baggy drawers! Carry a lot of things in them including this fragile glass phone! :good:

Be careful! The touch sensor can break easily!

Hi all!
A couple of weeks ago, my phone slipped from my laps. I was sitting in a couch and tried to reach the table with the phone resting outside my pants and the inclination of the body made it slip to the floor, hitting it on the side (left side if I remember well) and a bit inclined like this: /_ (the / is the phone and the _ is the floor ). The fall heigth was very low, like 40 cms.
The external glass break in a single line and the touch sensor doesn't work higher than that line
The weird thing is that the glass didn't broke directly when hitting the ground, it broke less than one minute later while using it (checking if it worked correctly). I sensed it in the hand while using the screen, so it seems that the glass got weakened and broke after a ver small amount of pressure.
In the store where I took it to be repaired they told me that Sony tends to put the touch sensor very close to the glass to improve the sensivity, making it very typical to break when the glass breaks like this.
I'm writing this to encourage you all to buy a case, because altough I don't like cases, I was planning to buy it just after the new year because the phone is too slippy, and it broke before that
I'm attaching a picture of the phone.
P.S: Remember that if the touch sensor breaks, you can always plug a USB mouse using a USB OTG adapter and reboot the phone, and at least you will be able to save everything

So pretty fragile it seems..
I can't remember how many times I dropped my sg note 4, and after every drop I was sure I'll buy a case (well I did) but the point is, now I realize how durable was this device...
My z5p is with front/back glass protectors + ugly tpu alum like case.. (Seems Sony and all case manufacturers can't find out how badly this device needs a pretty nexus 4 like boarder bumper)

Sorry to hear that, but as you say, your cautionary tale proves the benefits of having Tempered Glass screen protectors and a case. Not sure if the Tempered Glass would be good in that situation since your phone impacted at a sideways angle but always good to have fitted, just in case.
I typically always buy Glass screen protectors and wallet cases, the case serves a purpose and also adds some extra protection.

ifilgud said:
Hi all!
A couple of weeks ago, my phone slipped from my laps. I was sitting in a couch and tried to reach the table with the phone resting outside my pants and the inclination of the body made it slip to the floor, hitting it on the side (left side if I remember well) and a bit inclined like this: /_ (the / is the phone and the _ is the floor ). The fall heigth was very low, like 40 cms.
The external glass break in a single line and the touch sensor doesn't work higher than that line
The weird thing is that the glass didn't broke directly when hitting the ground, it broke less than one minute later while using it (checking if it worked correctly). I sensed it in the hand while using the screen, so it seems that the glass got weakened and broke after a ver small amount of pressure.
In the store where I took it to be repaired they told me that Sony tends to put the touch sensor very close to the glass to improve the sensivity, making it very typical to break when the glass breaks like this.
I'm writing this to encourage you all to buy a case, because altough I don't like cases, I was planning to buy it just after the new year because the phone is too slippy, and it broke before that
I'm attaching a picture of the phone.
P.S: Remember that if the touch sensor breaks, you can always plug a USB mouse using a USB OTG adapter and reboot the phone, and at least you will be able to save everything
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Today it happened to me as well unfortunately. The phone slipped from my grip as I entered in my car. Just like yours, a line appeared and it ****ed up the touch sensor. Have you changed your display after that? If so, did you use the Sony service or some random repair shop?

asilviug said:
Today it happened to me as well unfortunately. The phone slipped from my grip as I entered in my car. Just like yours, a line appeared and it ****ed up the touch sensor. Have you changed your display after that? If so, did you use the Sony service or some random repair shop?
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Hi!
Yesterday I forgot to answer, sorry.
I took it to the store where I bought it, which takes all the Z series directly to Sony official service because they do not have the ability to fix them.
It costs 200€ :s, but I wanted an official repair because it is still under warranty, and as it happened at Christmas and the phone was very new in the market, there were no other alternatives than taking it to the official service. The store didn't even have a pre-calculated price for this model, just up to Z3.
At least, as the accident happened in a friends house, his assurance company finally paid for the repair

Question about durability...

Hi guys,i just bought this phone and i would like to ask you if you think that is better buy a case or if the phone will be fine just like that...what are you using at the moment?tnanks..?

Flamehell said:
Hi guys,i just bought this phone and i would like to ask you if you think that is better buy a case or if the phone will be fine just like that...what are you using at the moment?tnanks..
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Its fairly tough i'd get a case to be safe though im simply using a 3 pound flip case off of ebay thats all you need really then you've got your screen protection at least. I'm quite prone to dropping phones and spilling full pints over them its suvived so far.
But i'd get a case if i was you if you did crack the screen or something i think you would only regret not getting one.
Brad.

It's durable enough.. I've managed to drop mine 3 times from waist height and all I got was small chips at both edges of the gorilla glass screen but I had to replace the tempered glass screen protector though. The magnesium side got chipped away too but the phone is still functioning as normal. A case is still recommended though as OnePlus has the right to reject any warranty claims if there is cosmetic damage on the phone (doesn't matter whether it caused the warranty claim)

Better buy a case to be safe. The phone is sturdy i dropped it for 4 or 5 times nothing happened except a small dent in alloy on upper right corner and i dont think you also want to have one. You never know when bad luck comes and you drops your phone.
After that i am using a minimalistic design cover which covers all four corners. "Lesson learned".

2 Foot Drop = Catastrophic failure

I was in the office, my Note 5 was on the desk. Was getting up and knocked my phone and it dropped to the office-carpeted floor on its back. Didn't think much, I picked it up and went to do my thing. Came back to my desk, then felt like checking something on the phone, fingerprint unlocked, fine, then I found a tiny 1 cm (0.3 inch) crack on the top left corner of the AMOLED screen. I was like wtf?? I'm using a Spigen hybrid case with tempered glass screen protector... it fell 2 feet from the desk on the carpet floor... and it bloody cracked the screen??
After getting really annoyed at what I saw, thought I start looking for the thing I was after on my phone.... but what's this.... I swiped and I swiped but it's not responding.... touch sense has died on the screen.... wtf???? 2 foot drop??? After a minute of being furious, I had an idea of trying if the stylus still worked... and it still does. So the touch layer has died but the digitiser layer is still working... sigh. After 10 mins of being angry, I just put the phone back to sleep and back to work.
30 mins later I went to check my phone again.... and what did I find? My AMOLED screen slowly bleeds purple blood from the sides (not from the crack itself) and purple spots like bruises all over the screen. Omgwtf??? 2 foot droooop come ooooon! And after a day, you can see what my screen looks like now on the attached picture.
I've never seen anyone having 3 different failures from a phone drop.... felt extremely unlucky. I have treated my Note 5 super carefully, although that was the third drop (never more than 3-foot drop) since I purchased it 4.5 months ago from Dubai. I live in UK, so there's no chance of the components being available here since it was never released in Europe. This is the first time I ever broke a phone.... and from a slight drop as well.
Take extra care of your Note 5... it's very fragile...

That's gutting. I switched last month to the note 5 cos I dropped my Nexus 6 off the office desk onto carpeted floor and the screen cracked. Guess side effect of such great designs

It's amazing how fragile things are now days. I dropped an sd card on the carpet once from waist height. Killed it. Lmao
Must of seen at least 50 phones broken in the reception of my old work. People would accidentally drop em or knock them of the counter as they were about to leave and smashed everytime.
For a device that is meant to be carried everywhere they sure are easy to kill.
Why make them.sturdy when they can make another $1000 by selling them a replacement...
Sent from my SM-G920I using Tapatalk

my note 5 fell from 5 feet and nothing happened. it was without screen protector. you have bad luck.

It's unfortunate that this happened. Next time spend the extra cash and get a Otter Box defender. It's not the fact the phone dropped but how it hit once it dropped. My guess is, it dropped directly on the corner.

southphillysean said:
It's unfortunate that this happened. Next time spend the extra cash and get a Otter Box defender. It's not the fact the phone dropped but how it hit once it dropped. My guess is, it dropped directly on the corner.
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Yeah, well worth the money for a decent case. I got blind rotten drunk and dropped my s6 on the concrete numerous times without damage to the phone and just a few chunks of plastic gone from the case.
Sent from my SM-G920I using Tapatalk

I've dropped my note 5 about five times onto hardwood flooring and never had anything happen more than the SPen going for a wander. My friend was skateboarding with his n9200 and he dropped it, poor device went flying face down on the pavement the same day he decided to remove his glass screen protector becaise it was cracked. Bad luck.

I always get insurance with my phone. Worth the 9 bucks a month. Go to the store, ask for replacement, new one is at my door the next day.
ON a side note, my note 5 flew out of my hand and slapped the corner of my closet and the zagg shield shattered but the rest of the phone is golden.

Another problem with lcd glass
In the upper left corner there is an air bubble inside the lcd glass.
it dropped from 2- 3 feet height with silicon cover on it.
here the pictures

Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case

That's how amoled screens work. If you crack an LCD, everytime you turn it on back again you will see the cracks but the screen will still be backlighted. But, since every single led is individually backlighted in amoled screens, if you turn off the screen and turn it on again there's a 90% of chances that the screen will not turn on again. It will start bleeding purple or green colors and flashing straight lines all over the screen until it finally dies. The screen slowly and painfully agonizes until it's dead. Time to get a new Glass + Screen replacement my friend...
nickbarbs said:
Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case
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This, they could protect you from scratches but they will never save you from a screen crack. Same goes for the tempered glass.

Probably worth remembering that even though stuff does happen, the Note 5 is basically a "glass" object.
Treat it as such.

My note 5 fell more than 5 times on the street and not on the its back but on the screen, everytime i picked it up i was ready to see a big crack! But never was!! And i don't even use a screen protector, just samsung view cover case, i guess it's a bad luck for u my friend.

nickbarbs said:
Silicone covers are worthless and make the phone look crap. Better to get a minimal hard case
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Silicone cases dont make anything look like crap unless the color or design on it looks like crap. They actually should give u slightly better shock absorption than a hard plastic case. Otterboxes are unusable to me because of the bulk it adds. I prefer slimmer cases and mainly silicone or rubbery. U just were having bad luck.

galaxynote2 said:
The screen slowly and painfully agonizes until it's dead.
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Sady it will be slowly and painfully agonizing for the owner too :crying:
Jokes aside,
The bigger the size of the screen, the easier the glass can resonate-flex when hitting the ground and knock-bend in the AMOLED, without cracking the glass outside. Interesting that the tempered glass protector didn't save it.
Freak accident, indeed
I would buy a screen from ebay, they're 200 bucks, and I'd find a mobile service place who fixes S6 screens in your area and ask them if they could do the swap.

zsolti256 said:
Sady it will be slowly and painfully agonizing for the owner too :crying:
Jokes aside,
The bigger the size of the screen, the easier the glass can resonate-flex when hitting the ground and knock-bend in the AMOLED, without cracking the glass outside. Interesting that the tempered glass protector didn't save it.
Freak accident, indeed
I would buy a screen from ebay, they're 200 bucks, and I'd find a mobile service place who fixes S6 screens in your area and ask them if they could do the swap.
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Well, don't ask me how but my Note 4 screen stopped working when I took it out of my pocket like a year ago. I've sent it for repair and the guy told me that the screen was all shattered by the inside but the glass was brand new. Also they werent signs of bending or a certain sharp point that caused the screen failure. I still have the photo of the old screen. As you can see the glass was fine, but the screen was broken from inside (look at the left edge). Even there's dirt inside the screen!

That sucks for sure, hopefully you can get it fixed without too much trouble.
However since it seems you have the dropsies (3 drops in 4.5 months is a lot) I would do as the others suggest and get a rock solid case for it to prevent future issues.
I've had mine over 6mos and haven't dropped it once. Fingers crossed that trend continues lol
sent from my Nexus 6P, Note 5, Nexus 6 or Note 4

Fine scratches

Anyone else have very faint surface scratches on the back of their phone? No idea how I got them on this supposedly sturdy phone, but they are there. The phone has been on microfiber resting at all times.
My question is this, anyone think we can polish the back to get light scratches out?
Sent from my PH-1 using Tapatalk

I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk

sk33ls said:
I have this same thing going on, day 3 with the device. They're not that noticable but I know they're there and that's what bugs me. Somewhere I read said it could be scratches in oleophobic coating... IDK. JerryRigEverythings scratch test didn't show any markings until around 8 on the hardness scale.
Sent from my PH-1 using Tapatalk
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Yea I saw the video. That's what has me annoyed. Essentials talk of durability is well documented. Add that to the fact that no cases are readily available means you kinda need to just put up with whatever happens. I'm wondering if we can just use a mild polish on the back to alleviate any minor scratches. Mine are almost invisible, but I their presence at all on a phone I baby, bothers me.
I think baking soda and water would do the trick.
Sent from my PH-1 using Tapatalk

I began to see fine scratches on the back of mine within days. I carry it in my front pocket with nothing else. I'm not aware of any rough treatment at all. I feel disappointed as well.

Same problem here ,another thing to be disappointed besides the Camera.

Same here

I was getting some as well. Try the polish out and see if it works? I don't think anyones tried it yet. Also if you don't mind covering the back you can always throw a skin on it. Also makes the phone a lot less slippery

I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.

NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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Interesting. Have you complained to customer support about scratches? I wonder what their take is.
Sent from my PH-1 using Tapatalk

NeutronBomb said:
I had quite a few on my first unit. My replacement unit I have none so far but I put a dbrand skin on it the minute I took it out of the box. My first one also had some scratches in the titanium near the charging port and a nick on the side that came from who knows what.
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I also have fine scratches on the back of mine, with scratches near the USB c port. I also have a replacement supposedly on the way, but for freezing & random reboot issues. What did they replace your phone for? How long did it take for you to get the replacement?

Mine was for bad light bleed and the coating on the titanium coming off. Now I have to exchange again because the one they sent me has no speaker grille.
They sent the replacement next day air after they called to confirm. I had already sent my defective device in. This was before they started doing advanced replacement.

I wish you hadn't said anything.. I have them too
Maybe they could be polished out, but if it scratches this easily they are destined to return.

The phone is not supposed to be scratch proof. I'll be surprised if they'll take your phone back just because of slight scratched. Put it in a sleeve to install vinyl backing for peace of mind.

Mine had scratches from day one... lol Just placed my replacement order yesterday but I don't expect to get it anytime soon. Phone is off and collecting dust til I get the box to return it. They stated they wouldn't have any new devices (hopefully ones w/o much of the hardware issues like the speaker grille) in stock until this week when they emailed me last week.

I ended up getting a replacement from essential and placing a skin on the back to protect from getting these fine scratches. I don't hate it as much as I thought I would, I miss the shiny back but I like not having scratches and finger prints all over the back. Wahoo!
Sent from my PH-1 using Tapatalk

Had mine for over six weeks, and no scratches here.

I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.

Malacant said:
I have a ton of scratches near the camera and magnet ports. No idea how they got there since I carry my phone in my pocket with nothing else in it. The only thing I could think of would be resting it on it's back on a table and sliding it to pick it up? Odd how it is only around the top part. Fingerprint sensor and below is spotless.
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Close to that area are the magnets, magnets attract metal and sand, sand is one of the few things that can scratch glass and ceramic. Sometimes even if we believe or not we have sand in our packets due to daily life. Then we have scratches without knowing where we scratched.
Sent from my SM-N950U1 using XDA-Developers Legacy app

I don't understand people complaining about micro scratches like it's something wrong with the phone? If you live in a place that has sand then you should have some type of protection on your device if you don't want scratches. Sand (silica) is harder than any coating and will scratch any phone. It also can become ubiquitous. One of the persons here literally has a user pic with them on the beach! Why make it Essentials fault when your failure to protect your phone is the issue?

I got my scratches at my corporate office in my cube. Nowhere near beach or anything of that sort. Was just playing with it and setting it up. Anyone who's not using any protection on the back and have been using it regularly saying they don't have any scratches, please share a close up video of your phone's back in nice HD detail close up so we can be in awe of your magical device with no scratches. Be sure to move it around under a bright light too. Lol. Be real people, you're gonna get scratches without a protection, whether it's a skin, case or whatever.