Cannot update to BQF2, phone start heating up. - Verizon Samsung Galaxy S7 Edge Questions & Answers

Hello guys, something strange is happening to my phone, I cannot update it to the latest firmware BQF2 and If I do so, the phone start heating up and rebooting by itself, even the ota update break the phone, It took me some time to figure it out that it only works well on the firmware version G935VVRS4BQC9_G935VVZW4BQC9.
What do you guys recomends me?

Manual download firmware on the PC and use ODIN to flash instead of using the OTA.
DONE
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gcodori said:
Manual download firmware on the PC and use ODIN to flash instead of using the OTA.
DONE
Sent from my SM-G935V using Tapatalk
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I did that, but the same problem persist.
Maybe it is a hardware issue.

Definitely hardware then. ODIN is in download mode and bypasses the software completely.
I had an edge that got hot, ran thru the battery (I could watch the battery drop down in real time just going thru setup) and had broken wifi.
Sent it back and the replacement has been flawless.
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Related

Samsung Kies fails to update my Note!

Hi this should be a general thread about updating Note via Kies. Let us write here all problem and solutions.
My problem is the following. I open Kies connect my phone and the press update firmware. Then Kies download the firmware. After that kies disconects and freeze!. I have disablet some application via Systemconfig exept update samsung update upload and download applications i have ICS and i have 2 times hardresset the phone :/ is my phone maybe bricket
Wy i can't update via Kies?.
Should i unblock more bloodware?.
Is my phone bricket?.
Some one maybe can record and upload to youtube a video?.
Lol you need csc of rom installed, all original to same rom belonging components and to unrooted for kies update. Good luck getting that
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what is csc?.
Interesting, country source code.
*272*yourimeihere#* in dialer.
Your emei is on the box you bought phone or where you stick battery in
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If you didnt load any custom firmware you could better go to service center on second thought
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Kk thx i try it tomorow again cause i have lo battar i hope it works and i dont must go to service center (cause the need 1000 days to fix :-()
Where do you press update firmware. In kies air or on the phone. On the phone I can only find Software update.
baz77 said:
Lol you need csc of rom installed, all original to same rom belonging components and to unrooted for kies update. Good luck getting that
Sent from my GT-N7000 using Tapatalk 2
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Click to collapse
Well, if he is able to download the firmware, his prob has nothing to do with CSC. If his prob was CSC, he wouldn't be able to download it because Kies would show a message stating his device was not elegible for official updates.

Odin files

Can somebody please point me to the proper Odin files to manually install MM on a N910C North American USA region? I can't find it anywhere on Google and I'd like to update my phone as I've gotten no OTA.
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carnivalrejectq said:
Can somebody please point me to the proper Odin files to manually install MM on a N910C North American USA region? I can't find it anywhere on Google and I'd like to update my phone as I've gotten no OTA.
Sent from my SM-N910C using XDA-Developers mobile app
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"North American" N910C note 4 variant doesn't exist. Go to http://www.sammobile.com/firmwares/ and search for SM-N910C firmware. There are several regions that released MM for N910C, but I recommend the Poland (XEO) version.
LTE-X said:
"North American" N910C note 4 variant doesn't exist. Go to http://www.sammobile.com/firmwares/ and search for SM-N910C firmware. There are several regions that released MM for N910C, but I recommend the Poland (XEO) version.
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Ah I see. Didn't know that. I live in NY and bought an international off of CL so i just assumed. Thank you, though. Is the MM update even recommended? I heard people having battery issues and I already am having extreme issues on lollipop. I assume that's how I got the phone so cheap. The battery is whacked out on mine.
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carnivalrejectq said:
Ah I see. Didn't know that. I live in NY and bought an international off of CL so i just assumed. Thank you, though. Is the MM update even recommended? I heard people having battery issues and I already am having extreme issues on lollipop. I assume that's how I got the phone so cheap. The battery is whacked out on mine.
Sent from my SM-N910C using XDA-Developers mobile app
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I have been using marshmallow for roughly a month and the battery usage is way better compared to lollipop. My current screen on time is 3 hrs and 48 minutes with 11% battery life remaining and I am using your same model phone on AT&T. I would recommend Marshmallow update for your device.
LTE-X said:
I have been using marshmallow for roughly a month and the battery usage is way better compared to lollipop. My current screen on time is 3 hrs and 48 minutes with 11% battery life remaining and I am using your same model phone on AT&T. I would recommend Marshmallow update for your device.
Click to expand...
Click to collapse
I see. I just don't have a pc. I was able to temp root with king root, flash twrp, and then from there flash a kernel to get perm root.......so is there any way to get to MM from there without a pc? I can't get a rom to flash, it just gives me an error about being unable to map the file. Not sure what that is about, it was the note 5 rom v05. Radio and kernel flashed just fine though. Edit: Keeps giving me an Error 7 when trying to flash ROMs in particular. Edit again: It was the kernel i was using to Perm root. It wasn't liking me installing a rom with that i guess. I restored and skipped the install of that and then was able to get a rom to install so ignore that, but my original question about MM with no PC still persists.
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carnivalrejectq said:
I see. I just don't have a pc. I was able to temp root with king root, flash twrp, and then from there flash a kernel to get perm root.......so is there any way to get to MM from there without a pc? I can't get a rom to flash, it just gives me an error about being unable to map the file. Not sure what that is about, it was the note 5 rom v05. Radio and kernel flashed just fine though. Edit: Keeps giving me an Error 7 when trying to flash ROMs in particular. Edit again: It was the kernel i was using to Perm root. It wasn't liking me installing a rom with that i guess. I restored and skipped the install of that and then was able to get a rom to install so ignore that, but my original question about MM with no PC still persists.
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Not that I know of. If anyone knows how to flash marshmallow without a pc, please chime in!
LTE-X said:
Not that I know of. If anyone knows how to flash marshmallow without a pc, please chime in!
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Click to collapse
Yes please lol. I think I was sold a phone with bad hardware or maybe just a bad battery. On stock LP the battery acts really funny. It'll get to a certain percentage and either shut down on me or I have visually watched the percentage just drop by 1 percent until it's dead in 2 second intervals even after attempting to calibrate it. It seems better on a custom rom and I haven't experienced it yet. I'm hoping it's just a bad battery but I can't seem to find another one to buy to test it out. A couple of times on stock too while changing animation speeds the screen would start flashing red (not the red borders) I mean the whole screen would flicker and would only go away on a restart. Not sure what that was about. I only payed $100 off of CL for this phone. If it really is just the battery, that's a helluva deal lol.
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Please Help Me Update my TM Note 4

I have TM Note 4. They launched the Marsh mellow update couple of days back. When I tried to check through software update it told me "Server has reached it daily download limit check later or use smart switch etc." But now when I check it, it says "device is up to date"
I cant use my laptop as my wifi switch on it is broken so cant use net. Want to do the OTA update but then this new message is annoying.
Also can I download the official file from somewhere and then use it to update my phone through USB connection. If so where to find it and how to do it. I can ask a friend to download the file for me. Please Help.
They may have temporarily pulled the update, just try again later. There is a way to use the downloaded firmware and Odin over USB, but if you were ready for that you'd already know where to look for the files.
Sent from my SM-N910T using Tapatalk
rcobourn said:
They may have temporarily pulled the update, just try again later. There is a way to use the downloaded firmware and Odin over USB, but if you were ready for that you'd already know where to look for the files.
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Click to collapse
Are you rooted? If so first download the firmware from here
http://forum.xda-developers.com/note-4-tmobile/development/stock-n910t-n910tuvu2epe3-6-0-1-t3407018
Then get Flashfiire app from the play store and use it to flash the firmware.
rcobourn said:
They may have temporarily pulled the update, just try again later. There is a way to use the downloaded firmware and Odin over USB, but if you were ready for that you'd already know where to look for the files.
Sent from my SM-N910T using Tapatalk
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Click to collapse
I have heard of Odin but never used it. My phone is not roote. Will it put the official marshmallow on it? Can you please guide me how to use Odin and wher to find the original firmware. I shall be grateful to you.
noob4598 said:
Are you rooted? If so first download the firmware from here
http://forum.xda-developers.com/note-4-tmobile/development/stock-n910t-n910tuvu2epe3-6-0-1-t3407018
Then get Flashfiire app from the play store and use it to flash the firmware.
Click to expand...
Click to collapse
Sorry sir but my phone is not rooted. I would like to get their original up date.
Thanks a lot guys. I got through OTA. ?

Unable to download Update

Hi,
I have a problem with the "Download updates manually" option in the "About device" menu.
When i click on it the Software update begins checking for updates and after 45 seconds it gives this error:
Unable to download update
Unable to update the software. A network or server error occurred. Try again later.
I tried in 3G/4G and wifi, same error message.
The phone is completely stock, it's NOT rooted (never has been), no ROM, no nothing.
Android version 6.0.1
Android security patch level August 1 2016
Apps update normally on 3G/4G or wifi, no problem there...
Can you help me? I really want to update via OTA (new security patch and the next Android 7...)
Are you a first time user in updating your phone? I mean is this is your first ota from your phone?
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Hi if you can't do an OTA update you can always force one using Samsung Smart switch or Samsung Kies, once you have done that your OTA should work fine afterwords.
Just make sure to back up first in case it resets the phone, always better to be safe then sorry.
Hope that helps as I do it this way on my S7 Edge if I have any problems.
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violin.siva said:
Are you a first time user in updating your phone? I mean is this is your first ota from your phone?
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I bought the phone last july.
I rember an OTA update the first time i booted the phone and another in august.
Try with smart switch. It will do
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Problem with 500firepaper app and A2017G 7.1.1 B02

Hey guys anyone else having issues with latest upgrade from ZTE and the specific app.
On my device it's not working at all.
Never had issues with previous ZTE software version and neither with many other phones latest years.
When trying to set image by opening wallpaper configurations simple doesn't open or response at all.
I'm pressing it and nothing happens.
I've try clear/data-cache of app not helped at all.
I've try previous version 2.70 nothing.
I've try restart my device and even clear cache partition from recovery menu and nothing.
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Just tried it. No problems.
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marcus.linkenbach said:
Just tried it. No problems.
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I don't know what's else to do only hard reset on my device but I've already done this when upgrade from B01 to B02 couple of hours ego.
Do you have the latest B02 version?
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I don't know either. Maybe just a dirty flash? That's what I would try.
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marcus.linkenbach said:
I don't know either. Maybe just a dirty flash? That's what I would try.
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Just performed hard reset and setup as new and my first movements was installing the app and not working at all again.
Well only solution is downgrade to 6.0.1(B11) then.
It's unbelievable really unbelievable.
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Yes. I'm on b02 as well. Is there any app that interferes? I dunno, it's the same situation.
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marcus.linkenbach said:
Yes. I'm on b02 as well. Is there any app that interferes? I dunno, it's the same situation.
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I really don't know.
As I said my first movement was just to install the app and nothing else.
Absolutely fresh situation.
Never had issues with all previous software version from ZTE as well neither with others phones so far.
I'm downgrading to 6.0.1 and upgrade to 7.1.1 without doing hard reset to see if with that way works or not.
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paatha13 said:
I really don't know.
As I said my first movement was just to install the app and nothing else.
Absolutely fresh situation.
Never had issues with all previous software version from ZTE as well neither with others phones so far.
I'm downgrading to 6.0.1 and upgrade to 7.1.1 without doing hard reset to see if with that way works or not.
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Good luck
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marcus.linkenbach said:
Good luck [emoji110]
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Well strange things happened.
Downgrade to B10 and worked fine.
Upgrade OTA to B11 and still worked even after resetting my phone.
After that upgrade manually to 7.1.1(B01) and again worked even after resetting the phone.
And now the strange behavior begins.
Upgrade OTA to B02 and not perform hard reset and worked.
BUT when made clear cache partition and reboot the phone and now it's not working.
How can this be happening.
Can you please resetting(clear data) the app and relaunch it and tell me if its working or not.
Something going wrong with B02.
I don't have any other app installed on the device only 500 firepaper.
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paatha13 said:
Well strange things happened.
Downgrade to B10 and worked fine.
Upgrade OTA to B11 and still worked even after resetting my phone.
After that upgrade manually to 7.1.1(B01) and again worked even after resetting the phone.
And now the strange behavior begins.
Upgrade OTA to B02 and not perform hard reset and worked.
BUT when made clear cache partition and reboot the phone and now it's not working.
How can this be happening.
Can you please resetting(clear data) the app and relaunch it and tell me if its working or not.
Something going wrong with B02.
I don't have any other app installed on the device only 500 firepaper.
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Click to collapse
What exactly does not work? To start the App... ?
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Not exactly.
The app is opening but when trying to open wallpaper configurations through settings of the app simple doesn't open-not response at all.
So in that case I can't set any wallpaper at all either home screen or lock screen.
Btw again downgrade this time to 7.1.1(B01) and made hard reset and setup as new the device.
The only app installed was 500 firepaper and worked fine.
Immediately upgrade OTA to B02 and after that the app stop working.
If go to open wallpaper configurations simple doesn't response.
Something wrong with B02 release by ZTE.
Never had issue with that app all that 2-3 years I'm using it.
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marcus.linkenbach said:
What exactly does not work? To start the App... ?
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I know now. In the beginning you cannot select. It just starts into settings and it is it not possible to set it as a wallpaper.
But I found out that it is not possible to set any live wallpaper. ?
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marcus.linkenbach said:
I know now. In the beginning you cannot select. It just starts into settings and it is it not possible to set it as a wallpaper.
But I found out that it is not possible to set any live wallpaper. [emoji33]
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Click to collapse
Now believe me don't you??
Something wrong with some kind of badly conflict between B02 and this specific app.
Somehow ZTE screw up.
How can be possible with all other software version working fine and with B02 not.
Totally madness.
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You should report this in the 'ZTE Axon 7 EU Community' Facebook group. They always report every issue directly to ZTE.
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marcus.linkenbach said:
You should report this in the 'ZTE Axon 7 EU Community' Facebook group. They always report every issue directly to ZTE.
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I'm thinking of reporting that issues at ZTE mobile de forum.
As ZTE Germany is the responsible of development and delivering new software version to A2017G device in Europe.
We can report it in English since they allow it.
http://www.ztemobile.de/forums/forum/zte-axon-serie-forum/zte-axon-7-forum/
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[emoji106]
I'm having this same problem on my OnePlus 3.
I dome some digging and found out this problem has to do with the system app livewallpaperpicker, now that is installed, my phone See's the app(firepaper) as installed and when I touch open configuration it actually opens. Hope this helps, I love this wallpaper app also!
The only solution found for now is enabling confirmation from B01 and then upgrade to B02 is working.
I just must not perform any kind hard reset or app clear cache/clear data.
Then I couldn't make it work and I'm afraid of attempting any other solution because I don't want to broke something.
I hope the next update fix this things for G version.
It's really very very bizarre issue and somehow ZTE screw up with latest update.
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Just upgrade to latest B04 and issue being finally addressed!!
https://forum.xda-developers.com/axon-7/how-to/a2017g-v1-2-b02-7-1-1-t3586563/page14
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