Database Users

bootloader unlock data unavailable

I have India version unlockable moto g4 plus. While I was tried to unlock bootloader I got bootloader unlock data after fastboot oem get_unlock_data command. Anyone help me to get solution?

Did you enable "USB Debugging" and toggle "Allow OEM Unlock" in "Developer Options" before doing your fastboot commands?

yes i checked all these options. thanks

The command from Motorola site to get the code should work on any phone, even the subsidized ones.
Moto won't release the key for Amazon subsidized ones, but you always read the code.

did you ever fix this? i have the same problem

mahesvr said:
yes i checked all these options. thanks
Click to expand...
Click to collapse
Do you know you need to copy that long command on notepad and remove all spaces and other words.
You only need to keep that long number and alphabet list without spaces and than paste it in Moto site:good:

Have you solved this problem? I have the same problem.

j_cesarbm said:
Have you solved this problem? I have the same problem.
Click to expand...
Click to collapse
If you're getting unlock data unavailable after using the fastboot oem get_unlock_data command, then you might have better luck submitting a post over at the Motorola forums: https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/230/thread-id/2654/page/1
Please read the initial post of that thread, and submit the information that is requested (the output of fastboot oem get_unlock_data and fastboot getvar all). Hopefully someone from Motorola should contact you and help you resolve the issue.

echo92 said:
If you're getting unlock data unavailable after using the fastboot oem get_unlock_data command, then you might have better luck submitting a post over at the Motorola forums: https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/230/thread-id/2654/page/1
Please read the initial post of that thread, and submit the information that is requested (the output of fastboot oem get_unlock_data and fastboot getvar all). Hopefully someone from Motorola should contact you and help you resolve the issue.
Click to expand...
Click to collapse
I am trying to unlock Bootloader from my device, however I get the following message. I am desperate !! Thank you
fastboot oem get_unlock_data
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.125s]
finished. total time: 0.125s
fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C0.CD
(bootloader) product: albus
(bootloader) board: albus
(bootloader) secure: yes
(bootloader) hwrev: P4
(bootloader) radio: 5
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB SAMSUNG RC14MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=5F
(bootloader) cpu: MSM8953
(bootloader) serialno: 0038392474
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 549BA60500000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 534773760
(bootloader) reason: Volume down key pressed
(bootloader) imei: 355644084608195
(bootloader) meid:
(bootloader) date: 09-14-2017
(bootloader) sku: XT1710-07
(bootloader) carrier_sku:
(bootloader) battid: SNN5983B
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Fri Jan 9 6:36:38 UTC 1970"
(bootloader) ro.build.fingerprint[0]: motorola/albus/albus:8.0.0/OPSS27.
(bootloader) ro.build.fingerprint[1]: 76-12-25-15/13:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.341.13.albus.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband[0]: M8953P_41.50.07.63.02R ALBUS_BRAZILDSD
(bootloader) version-baseband[1]: S_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g6c0cc6c (hud
(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9.x 2015
(bootloader) kernel.version[2]: 0123 (prerelease) (GCC) ) #1 SMP PREEMPT
(bootloader) kernel.version[3]: Thu Feb 7 06:11:12 CST 2019
(bootloader) sbl1.git: git=MBM-NG-VC0.CD-0-g4650d8f
(bootloader) rpm.git: git=bd19194
(bootloader) tz.git: git=e4ac270-dirty
(bootloader) devcfg.git: git=e4ac270-dirty
(bootloader) keymaster.git: git=e4ac270-dirty
(bootloader) cmnlib.git: git=e4ac270-dirty
(bootloader) cmnlib64.git: git=e4ac270-dirty
(bootloader) prov.git: git=e4ac270-dirty
(bootloader) aboot.git: git=MBM-NG-VC0.CD-0-g361b83a
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: unknown
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
finished. total time: 0.053s

j_cesarbm said:
I am trying to unlock Bootloader from my device, however I get the following message. I am desperate !! Thank you
fastboot oem get_unlock_data
<snip>
finished. total time: 0.053s
Click to expand...
Click to collapse
Thanks - again, the only place that can really help you is Motorola (and I've seen that you've posted over there). Once Alphadog sees your message, your case should be escalated up. Hopefully you'll be able to get your Z2 play unlocked, though it may take some time. Also, looking through your log, seems that there's no entry for ro.carrier, which might be causing the issues. However, we'll have to wait for Motorola to assist. Good luck.

Bootloader unlock data unavailable
I am unable to unlock bootloader of my device Moto e5 plus -(XT2924-3)Hannah
Please help me
C:\adb>fastboot devices
ZF6222V57X fastboot
C:\adb>fastboot oem help
(bootloader) config...
(bootloader) hw...
(bootloader) partition...
(bootloader) fb_mode_set
(bootloader) fb_mode_clear
(bootloader) bp-tools-on
(bootloader) bp-tools-off
(bootloader) qcom-on
(bootloader) qcom-off
(bootloader) unlock
(bootloader) lock
(bootloader) get_unlock_data
(bootloader) cid_prov_req
(bootloader) read_sv
(bootloader) off-mode-charge
OKAY [ 0.019s]
Finished. Total time: 0.027s
C:\adb>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8937-BF.55
(bootloader) product: hannah
(bootloader) board: hannah
(bootloader) secure: yes
(bootloader) hwrev: P3
(bootloader) radio: 4
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SKHYNIX HBG4a2 RV=08 PV=A5 FV=00000000000000A5
(bootloader) ram: 3GB SKHYNIX LP3 DIE=8Gb M5=06 M6=04 M7=00 M8=5F
(bootloader) cpu: MSM8937
(bootloader) serialno: ZF6222V57X
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: A01DA8DF00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 535822336
(bootloader) reason: Volume down key pressed
(bootloader) imei: 355528093905579
(bootloader) meid:
(bootloader) date: 07-11-2018
(bootloader) sku: XT1924-3
(bootloader) carrier_sku: XT1924-3
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Sun Jul 28 10:22:49 UTC 2019"
(bootloader) ro.build.fingerprint[0]: motorola/ahannah/ahannah:8.0.0/OPP
(bootloader) ro.build.fingerprint[1]: S27.91-179-4/4:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full[0]: Blur_Version.27.221.4.ahannah.ret
(bootloader) ro.build.version.full[1]: ail.en.US
(bootloader) ro.build.version.qcom: LA.UM.6.6.r1-04400-89xx.0
(bootloader) version-baseband: M8937_26.30.05.75R HANNAH_APDSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.18.71-perf-g9ad2fe5 (hud
(bootloader) kernel.version[1]: [email protected]) (gcc version 4.8 (GCC)
(bootloader) kernel.version[2]: ) #1 SMP PREEMPT Thu Mar 28 02:54:24 CDT
(bootloader) kernel.version[3]: 2019
(bootloader) sbl1.git: git=MBM-NG-VBF.55-0-g8ffb6ee
(bootloader) rpm.git: git=02a0726-dirty
(bootloader) tz.git: git=9692555-dirty
(bootloader) devcfg.git: git=9692555-dirty
(bootloader) keymaster.git: git=9692555
(bootloader) cmnlib.git: git=9692555
(bootloader) cmnlib64.git: git=9692555
(bootloader) prov.git: git=9692555-dirty
(bootloader) aboot.git: git=MBM-NG-VBF.55-0-g4e3d3ac
(bootloader) frp-state: no protection (144)
(bootloader) ro.carrier: unknown
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
Finished. Total time: 0.191s
C:\adb>fastboot oem get_unlock_data
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.020s]
Finished. Total time: 0.030s

Bootloader Unlock data unavailable Moto G5s Plus
echo92 said:
Thanks - again, the only place that can really help you is Motorola (and I've seen that you've posted over there). Once Alphadog sees your message, your case should be escalated up. Hopefully you'll be able to get your Z2 play unlocked, though it may take some time. Also, looking through your log, seems that there's no entry for ro.carrier, which might be causing the issues. However, we'll have to wait for Motorola to assist. Good luck.
Click to expand...
Click to collapse
My phone is motog5s plus. It also shows the same output despite my phone's cid is 0x0000 means bootloader can be unlocked.
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
Please help me out. Went to the Motorola Service Centre, they said to replace the motherboard. Now that would cost high price which is not feasible.
I need to unloack bootloader because the phone's IMEI code is lost. Unable to put any calls. If there is another way to get IMEI code then it's good.

Ac3_DeXt=R said:
My phone is motog5s plus. It also shows the same output despite my phone's cid is 0x0000 means bootloader can be unlocked.
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
Please help me out. Went to the Motorola Service Centre, they said to replace the motherboard. Now that would cost high price which is not feasible.
I need to unloack bootloader because the phone's IMEI code is lost. Unable to put any calls. If there is another way to get IMEI code then it's good.
Click to expand...
Click to collapse
Not a lot we can do sadly, if the motherboard needs replacing, then maybe you could see if an independent shop could do it for you?
I'm not sure how your IMEI got lost, did you buy the device used or did something happen to the device?

echo92 said:
Not a lot we can do sadly, if the motherboard needs replacing, then maybe you could see if an independent shop could do it for you?
I'm not sure how your IMEI got lost, did you buy the device used or did something happen to the device?
Click to expand...
Click to collapse
IMEI is lost after an update OTA. I believe it can be fixed if I downgrade from Oreo to Naughat with custom rom. But the phone is not showing oem unlock data at all. The phone is bootloader unlockable.

I am having a Motorola Moto G7 Amazon Subsidized Phone. I am unable to unlock the bootloader as not getting the unlock key and getting the same message as mentioned above:
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
I too went to the Motorola Service Centre, they said to replace the motherboard. Replacing motherboard meaning spending an equal amount of money as spent on this one.
fastboot getvar all output is below:
(bootloader) version: 0.5
(bootloader) version-bootloader: MBM-2.1-river_retail-cf76a327f28-200930
(bootloader) product: river
(bootloader) board: river
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: 6
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB SAMSUNG RH64AB RV=08 PV=05 FV=0000000000000005
(bootloader) ram: 4GB SAMSUNG LP3 DIE=8Gb M5=01 M6=06 M7=00 M8=5F
(bootloader) cpu: SDM632
(bootloader) serialno: ZF622xxxxx
(bootloader) cid: 0x0000
(bootloader) channelid: 0xc0
(bootloader) uid: A7C468A700000000000000000000
(bootloader) securestate: oem_locked
(bootloader) factory-modes: allowed
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 354xxxxxxxxxxxx
(bootloader) imei2:
(bootloader) meid:
(bootloader) date: 03-16-2019
(bootloader) sku: XT1962-6
(bootloader) carrier_sku: XT1962-6
(bootloader) battid: SB18C34005
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Tue Dec 29 14: 0:35 UTC 2020"
(bootloader) ro.build.fingerprint[0]: motorola/river/river:10/QPUS30.52-
(bootloader) ro.build.fingerprint[1]: 16-2-7-4/e7923d:user/release-keys
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full: <not found>
(bootloader) ro.build.version.qcom: LA.UM.8.6.2.r1-06600-89xx.0
(bootloader) version-baseband: M632_41.00.01.163R RIVER_APEMDSDS_CUST
(bootloader) kernel.version[0]: Linux version 4.9.206-perf+ ([email protected]
(bootloader) kernel.version[1]: oid-build) (clang version 8.0.12 for And
(bootloader) kernel.version[2]: roid NDK) #1 SMP PREEMPT Wed Sep 30 11:2
(bootloader) kernel.version[3]: 9:39 CDT 2020
(bootloader) sbl1.git: MBM-2.1-river_retail-315bc626c6-200930
(bootloader) rpm.git: MBM-2.1-river_retail-20f2cf34-200930
(bootloader) tz.git: MBM-2.1-river_retail-03d85fce32-200930
(bootloader) devcfg.git: MBM-2.1-river_retail-03d85fce32-200930
(bootloader) keymaster.git: MBM-2.1-river_retail-03d85fce32-200930
(bootloader) cmnlib.git: MBM-2.1-river_retail-03d85fce32-200930
(bootloader) cmnlib64.git: MBM-2.1-river_retail-03d85fce32-200930
(bootloader) prov.git: MBM-2.1-river_retail-03d85fce32-200930
(bootloader) aboot.git: MBM-2.1-river_retail-cf76a327f28-200930
(bootloader) frp-state: no protection (err)
(bootloader) ro.carrier: retin
(bootloader) current-slot: a
(bootloader) running-boot-lun: 0
(bootloader) running-slot: _a
(bootloader) slot-suffixes: _a,_b
(bootloader) slot-count: 2
(bootloader) slot-successful:_a: No
(bootloader) slot-successful:_b: No
(bootloader) slot-bootable:_a: Yes
(bootloader) slot-bootable:_b: Yes
(bootloader) slot-retry-count:_a: 7
(bootloader) slot-retry-count:_b: 0
(bootloader) pcb-part-no: SB28C35906
all: listed above
finished. total time: 0.193s
>> fastboot oem unlock
...
(bootloader) fastboot oem unlock [ unlock code ]
OKAY [ 0.023s]
finished. total time: 0.025s
>> fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.047s]
finished. total time: 0.047s
>> fastboot devices
ZF622xxxxxx fastboot
>> adb devices
List of devices attached
(shows nothing)
I have tried below command to get the unlock key from Motorola Website:
>> fastboot oem cid_prov_req
...
(bootloader) 0001dddddddddddddddd000000000000
(bootloader) 00000000000000000000000000000000
(bootloader) 00000000000000000000000000000000
(bootloader) 00000000000000000000000000000000
(bootloader) 000006ea3b1821784e881ce694286221
(bootloader) ecfe000100f0000100000062a7c468a7
(bootloader) 00000000000000000000000000000000
(bootloader) 00000000000000000000000000000000
(bootloader) 0000dddddddddddddddd000631313131
(bootloader) 31313131313131313131313131313131
(bootloader) 0000ffffffffffffffffffffffffffff
(bootloader) ffffffffffff
OKAY [ 0.048s]
finished. total time: 0.048s
But get the message as PUID is not found in the above string.
I have then tried getting UID from the getvar all command which is;
(bootloader) uid: A7C468A700000000000000000000
and tried different ways in combining the UID with the above string but failed to get the [unlock key]
I am not sure whether this way is correct or not since I have purchased the device from Amazon and I have read somewhere that amazon subsidized phones will not get the unlock key.

fortnightbattle said:
>> fastboot devices
ZF622xxxxxx fastboot
>> adb devices
List of devices attached
(shows nothing)
I have tried below command to get the unlock key from Motorola Website:
>> fastboot oem cid_prov_req
...
(bootloader) 0001dddddddddddddddd000000000000
(bootloader) 00000000000000000000000000000000
(bootloader) 00000000000000000000000000000000
(bootloader) 00000000000000000000000000000000
(bootloader) 000006ea3b1821784e881ce694286221
(bootloader) ecfe000100f0000100000062a7c468a7
(bootloader) 00000000000000000000000000000000
(bootloader) 00000000000000000000000000000000
(bootloader) 0000dddddddddddddddd000631313131
(bootloader) 31313131313131313131313131313131
(bootloader) 0000ffffffffffffffffffffffffffff
(bootloader) ffffffffffff
OKAY [ 0.048s]
finished. total time: 0.048s
Click to expand...
Click to collapse
did you try to get unlock data with this command:
fastboot oem get_unlock_data

Yes correct, I have tried the same command and below is the result:
C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.053s]
finished. total time: 0.054s
zitronenmelissa said:
did you try to get unlock data with this command:
fastboot oem get_unlock_data
Click to expand...
Click to collapse

Yes correct, I have tried the same command and below is the result:
C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.053s]
finished. total time: 0.054s
zitronenmelissa said:
did you try to get unlock data with this command:
fastboot oem get_unlock_data
Click to expand...
Click to collapse

fortnightbattle said:
Yes correct, I have tried the same command and below is the result:
C:\Program Files (x86)\Minimal ADB and Fastboot>fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.053s]
finished. total time: 0.054s
Click to expand...
Click to collapse
your cid is 0x0000, so it should be unlockable source: https://forums.lenovo.com/t5/MOTO-G...ader-Unlock-Help-Please-post-here/m-p/3024663
did you activate oem unlocking in developer settings (turn wifi on, activate dev settings, activate oem unlocking) ?

zitronenmelissa said:
your cid is 0x0000, so it should be unlockable source: https://forums.lenovo.com/t5/MOTO-G...ader-Unlock-Help-Please-post-here/m-p/3024663
did you activate oem unlocking in developer settings (turn wifi on, activate dev settings, activate oem unlocking) ?
Click to expand...
Click to collapse
Since the Phone is in a bad state , I can only access bootloader where I have typed - "fastboot oem get_unlock_data", to unlock the bootloader but it is not working for me. The Software works proper but by the time system boots up (generally tries 4 times to come up with a vibrate effect) and then sends a message on the screen the verification has failed. ID it gives as blank. Then again phone has to be rebooted to go to the bootloader mode. I read somewhere since (bootloader) cid: 0x0000 so it is an unlockable phone (ATT Device).

Moto X Style (DS) XT1572 bootloader unlocking issue....

hi guys. i have moto x style dualsim XT1572 variant. attempting to unlock its bootloader to further install twrp and custom roms. upon performing the get_unlock_data step i m getting error. i have already enable oem unlocking and usb debugging in developer option. dont know whats wrong ..... one thing i noticed that "Device is Engineering" is mentioned in bootloader details. can i install/flash TWRP without bootloader unlocking ?

Try this https://forum.xda-developers.com/mo...l-windroid-universal-android-toolkit-t3206883

aakashverma0007 said:
Try this https://forum.xda-developers.com/mo...l-windroid-universal-android-toolkit-t3206883
Click to expand...
Click to collapse
not working. the tool booted into bootloader without any issue. upon clicking get unlock key the tool start working and then suddenly an error appears and it crashes.

mkhurram0023 said:
hi guys. i have moto x style dualsim XT1572 variant. attempting to unlock its bootloader to further install twrp and custom roms. upon performing the get_unlock_data step i m getting error. i have already enable oem unlocking and usb debugging in developer option. dont know whats wrong ..... one thing i noticed that "Device is Engineering" is mentioned in bootloader details. can i install/flash TWRP without bootloader unlocking ?
Click to expand...
Click to collapse
So you enter
Code:
fastboot oem get_unlock_data
And you are getting an error? Can you screenshot the error (clearly) or copy and paste the terminal session?
Going to be honest, unless you are doing something incorrectly, there is little we can do... Motorola does have an official forum area for bootloader unlock issues on their support site, although it is a tough to get a response sometimes but this whole mechanism is pretty well locked down to the point that unless it's user error there isn't much we can do.

i am getting below things when i enter "fastboot oem get_unlock_data"
c:\adb>fastboot oem get_unlock_data
. . .
(bootloader) Failed to get unlock data, please try again !
FAILED (remote failure)
finished. total time : 0.013s
c:\adb>
i m unable to post screenshots as i m new use on this forum.

mkhurram0023 said:
i am getting below things when i enter "fastboot oem get_unlock_data"
c:\adb>fastboot oem get_unlock_data
. . .
(bootloader) Failed to get unlock data, please try again !
FAILED (remote failure)
finished. total time : 0.013s
c:\adb>
i m unable to post screenshots as i m new use on this forum.
Click to expand...
Click to collapse
That's fine... Can you copy and paste output of
fastboot getvar all
And mask out your IMEI number (but verify its there), please.

C:\adb>fastboot devices
NX7C3A0096 fastboot
C:\adb>fastboot oem get_unlock_data
...
(bootloader) Failed to get unlock data, please try again!
FAILED (remote failure)
finished. total time: 0.010s
C:\adb>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8992-A0.4C
(bootloader) product: clark
(bootloader) board: clark
(bootloader) secure: no
(bootloader) hwrev: 0x82A0
(bootloader) radio: 0x1
(bootloader) emmc: 32GB Samsung REV=07 PRV=01 TYPE=57 PNM=BGND3R
(bootloader) ram[0]: 3072MB Micron S8 SDRAM DIE=6Gb M5=x3 M6=x0 M7=x0 M8
(bootloader) ram[1]: =x3B
(bootloader) cpu: MSM8992
(bootloader) serialno: NX7C3A0096
(bootloader) cid: 0xDEAD
(bootloader) channelid: 0xDEAD
(bootloader) uid: 5C2725001E000000000000000000
(bootloader) unlocked: Not supported
(bootloader) securestate: Engineering
(bootloader) iswarrantyvoid: Not supported
(bootloader) mot_sst: 1
(bootloader) max-download-size: 536870912
(bootloader) reason: Volume down key pressed
(bootloader) imei: 000000000000000
(bootloader) meid:
(bootloader) date: 01-01-1970
(bootloader) sku: 000000000000000
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Tue May 2 12:18:43 UTC 2017"
(bootloader) ro.build.fingerprint[0]: motorola/clark_retla_ds/clark_ds:6
(bootloader) ro.build.fingerprint[1]: .0/MPHS24.49-18-8/4:user/release-k
(bootloader) ro.build.fingerprint[2]: eys
(bootloader) ro.build.version.full[0]: Blur_Version.24.221.8.clark_retla
(bootloader) ro.build.version.full[1]: _ds.retla.en.01
(bootloader) ro.build.version.qcom: <not found>
(bootloader) version-baseband[0]: M8992_1255331.29.01.88.02p CLARK_LATAM
(bootloader) version-baseband[1]: _DSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-perf-g2c916d9 (hud
(bootloader) kernel.version[1]: [email protected]) (gcc version 4.9.x-goo
(bootloader) kernel.version[2]: gle 20140827 (prerelease) (GCC) ) #1 SMP
(bootloader) kernel.version[3]: PREEMPT Fri Sep 23 04:52:36 CDT 2016
(bootloader) sbl1.git: git=MBM-NG-VA0.4C-0-g07bb07e
(bootloader) rpm.git: git=90a41be
(bootloader) tz.git: git=5fa1c0c-dirty
(bootloader) hyp.git: git=5fa1c0c-dirty
(bootloader) sdi.git: git=52a3f93
(bootloader) pmic.git: git=MBM-NG-VA0.4C-0-g07bb07e
(bootloader) aboot.git: git=MBM-NG-VA0.4C-0-g1fa1c30
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (75)
(bootloader) ro.carrier: unknown
all: listed above
finished. total time: 0.235s
C:\adb>

mkhurram0023 said:
(bootloader) unlocked: Not supported
(bootloader) securestate: Engineering
(bootloader) iswarrantyvoid: Not supported
(bootloader) mot_sst: 1 <-- This is the "Bootloader State"
(bootloader) date: 01-01-1970
(bootloader) sku: 000000000000000
Click to expand...
Click to collapse
Here is your problem in bold above... You device has been reflashed by engineering (ie. Motorola repair/support) and not placed back into a production state, it is in Engineering mode. There is nothing you can do, you should contact Motorola support. We have seen this in the Moto G much more than the X, but it definitely happens sometimes. Most of the time customer service won't know what you are talking about and you will have to go to the Lenovo forums, post about it and wait for a Moto support engineer to respond.
The Bootloader State (mot_sst) should be 0, 2, or 3... never 1... 0 means LOCKED, 2 means RELOCKED (was unlocked, but relocked with 'oem lock' procedure), and 3 means UNLOCKED. A value of 1 means Engineering, and that should never be seen in a production device.
Also, that bootloader date and sku looks messed up (unless you masked that as well), I don't recall seeing other engineering state devices with that. There are some other weird parameters that make me think this device has had problems before too, but they are not as important as what I noted above.
There is nothing you can do, you need to either leave it as is... assuming it is operating normally, or contact Motorola/Lenovo to correct the issue.
EDIT: See this thread for more information: https://forums.lenovo.com/t5/MOTORO...g-and-Unlocked-bootloader-status/td-p/3420219

[Help Please]Bootloader unlock data unavailable !

C:\adb>fastboot oem get_unlock_data
...
(bootloader) Unlock data:
(bootloader) Unlock data unavailable
(bootloader) Failed
OKAY [ 0.102s]
finished. total time: 0.103s
C:\adb>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8952-B1.07
(bootloader) product: athene_16mp
(bootloader) board: athene_16mp
(bootloader) secure: yes
(bootloader) hwrev: P2A
(bootloader) radio: 4
(bootloader) storage-type: emmc
(bootloader) emmc: 16GB SAMSUNG QE13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8952
(bootloader) serialno: ZY2238RLPB
(bootloader) cid: 0x0000
(bootloader) channelid: 0x00
(bootloader) uid: 074B980000000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: no
(bootloader) max-download-size: 536870912
(bootloader) reason: Reboot mode set to fastboot
(bootloader) imei:
(bootloader) meid:
(bootloader) date: 05-28-2016
(bootloader) sku: XT1643
(bootloader) battid: SNN5966A
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time: "Fri Apr 22 1:25:41 UTC 2016"
(bootloader) ro.build.fingerprint[0]: motorola/athene_f/athene_f:7.0/NPJ
(bootloader) ro.build.fingerprint[1]: S25.93-14-18/3:user/release-keys
(bootloader) ro.build.version.full[0]: Blur_Version.25.236.3.athene.reta
(bootloader) ro.build.version.full[1]: il.en.US
(bootloader) ro.build.version.qcom: LA.BR.1.3.6-01710-8976.0
(bootloader) version-baseband[0]: M8952_70030.25.03.62.02R ATHENE_INDIA_
(bootloader) version-baseband[1]: DSDS_CUST
(bootloader) kernel.version[0]: Linux version 3.10.84-ge03508d-00131-g44
(bootloader) kernel.version[1]: 2576f ([email protected]) (gcc version
(bootloader) kernel.version[2]: 4.8 (GCC) ) #1 SMP PREEMPT Wed Mar 28 06
(bootloader) kernel.version[3]: :58:16 CDT 2018
(bootloader) sbl1.git: git=MBM-NG-VB1.07-0-g57d1343
(bootloader) rpm.git: git=MBM-NG-VB1.06-0-ga970ead
(bootloader) tz.git: git=69dd24b-dirty
(bootloader) hyp.git: git=69dd24b-dirty
(bootloader) keymaster.git: git=69dd24b-dirty
(bootloader) cmnlib.git: git=69dd24b-dirty
(bootloader) aboot.git: git=MBM-NG-VB1.07-0-gf9b89ba
(bootloader) qe: qe 0/0
(bootloader) frp-state: no protection (0)
(bootloader) ro.carrier: unknown
all: listed above
finished. total time: 0.129s

Did you find a solution to this situation? I have the same problem ...

j_cesarbm said:
Did you find a solution to this situation? I have the same problem ...
Click to expand...
Click to collapse
I have same issue and Moto Service has refused to help.
If I am not mistaken, this is defect in OEM firmware, which is reason why they may be having issues with Oreo 8.1 upgrade. Someone at Moto has no keys for OEM boot loader. Earlier Alphadog would help, but now he says contact customer service.
Waiting to see if my assumption is correct. So far Oreo 8.1 OTA not received. Motorola web site also says it will no more receive security patches.

mang0sings said:
I have same issue and Moto Service has refused to help.
If I am not mistaken, this is defect in OEM firmware, which is reason why they may be having issues with Oreo 8.1 upgrade. Someone at Moto has no keys for OEM boot loader. Earlier Alphadog would help, but now he says contact customer service.
Waiting to see if my assumption is correct. So far Oreo 8.1 OTA not received. Motorola web site also says it will no more receive security patches.
Click to expand...
Click to collapse
How has Motorola service failed to help? They couldn't generate a code for you? It's possible that only a motherboard repair or replacement can fix the bootloader unlock problem, especially if there are parameters missing from the getvar info.
Our device is over 2 years old, and for our device was only slated to get 2 major updates and 2 years of security patches. Do you have an active SIM card in your device?

I gave up trying to fix it, sold it, and bought another.
echo92 said:
How has Motorola service failed to help? They couldn't generate a code for you? It's possible that only a motherboard repair or replacement can fix the bootloader unlock problem, especially if there are parameters missing from the getvar info.
Our device is over 2 years old, and for our device was only slated to get 2 major updates and 2 years of security patches. Do you have an active SIM card in your device?
Click to expand...
Click to collapse
I gave up trying to fix it, sold it, and bought another.

j_cesarbm said:
I gave up trying to fix it, sold it, and bought another.
Click to expand...
Click to collapse
That's the right decision. That could also be reason their Oreo update has failed miserably. No more security patches will be released.

Moto G7 (Soft brick?)

Hi Guys, i have a moto g7 1962-4.
After flashed the lineage os rom, and installed wrong modules, i decided to install the Havoc Os, after that, my cellphone's restarted on the fastboot(secure) screen.
The oem_turns to lock, says oem_lock
and, i can't flash roms.
The error on start: failed to initialize partition table.
No Bootable A/B Slot, and failed to boot Linux, falling back to the fastboot.
here is my bootloader informations:
(bootloader) version: 0.5
(bootloader) version-bootloader: MBM-2.1-river_retail-a5c9d71-190801
(bootloader) product: river
(bootloader) board: river
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: 4
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB MICRON S0J9N8 RV=08 PV=10 FV=0000000000000004
(bootloader) ram: 4GB MICRON LP3 DIE=8Gb M5=FF M6=01 M7=00 M8=5F
(bootloader) cpu: SDM632
(bootloader) cid: 0xDEAD
(bootloader) channelid: 0x00
(bootloader) uid: 0000000000000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: n/a
(bootloader) max-download-size: 536870912
(bootloader) reason: Failed to initialize partition table
(bootloader) imei:
(bootloader) meid:
(bootloader) date:
(bootloader) sku:
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time:
(bootloader) ro.build.fingerprint:
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full:
(bootloader) ro.build.version.qcom:
(bootloader) version-baseband:
(bootloader) kernel.version:
(bootloader) sbl1.git: sbl1.git
(bootloader) rpm.git: rpm.git
(bootloader) tz.git: tz.git
(bootloader) devcfg.git: devcfg.git
(bootloader) keymaster.git: keymaster.git
(bootloader) cmnlib.git: cmnlib.git
(bootloader) cmnlib64.git: cmnlib64.git
(bootloader) prov.git: prov.git
(bootloader) aboot.git: MBM-2.1-river_retail-a5c9d71-190801
(bootloader) frp-state: no protection (err)
(bootloader) ro.carrier:
(bootloader) current-slot:
(bootloader) running-boot-lun: must + g->mlen
(bootloader) running-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
i can't flash nothing, Its giving me, ex:
Setting current slot to 'a'...
(bootloader) Command is not allowed
FAILED (remote failure)
finished. total time: 0.037s
Remote Failure.
Can someone help me? please angelllllllllllllss

Try to flash the stock firmware. It must be signed and the same version as already installed.
Even if the bootloader is locked you can flash it.

WoKoschekk said:
Try to flash the stock firmware. It must be signed and the same version as already installed.
Even if the bootloader is locked you can flash it.
Click to expand...
Click to collapse
and the fastboot details? its like, corrupted?

WoKoschekk said:
Try to flash the stock firmware. It must be signed and the same version as already installed.
Even if the bootloader is locked you can flash it.
Click to expand...
Click to collapse
Dont Work, Remove Error

Are you able to boot into TWRP via "fastboot boot twrp.img" ? Is there any fastboot command executable on your device?
Can you enter the stock recovery?

WoKoschekk said:
Are you able to boot into TWRP via "fastboot boot twrp.img" ? Is there any fastboot command executable on your device?
Can you enter the stock recovery?
Click to expand...
Click to collapse
Nope, i cant go to the Stock Recovery, and the fastboot boot twrp.img dont work.

if you can't run the following commands then maybe you will need a blankflash...
Just use the gpt.bin and bootloader.img files from your stock rom:
Code:
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot reboot-bootloader

Or try RSDlite or any Motorola repair software...

WoKoschekk said:
if you can't run the following commands then maybe you will need a blankflash...
Just use the gpt.bin and bootloader.img files from your stock rom:
Code:
fastboot flash partition gpt.bin
fastboot flash bootloader bootloader.img
fastboot reboot-bootloader
Click to expand...
Click to collapse
Gpt and bootloader don't installs, the remote error its back.

WoKoschekk said:
Or try RSDlite or any Motorola repair software...
Click to expand...
Click to collapse
i tried, the RSD, and not recognize the phone.

So, you can't do anything... I guess the only chance to fix your phone is a blank flash.
I'm sorry but I don't know how to do that.
It would be better for you to use the search function.
Good luck!!

GordinhoBr said:
Hi Guys, i have a moto g7 1962-4.
After flashed the lineage os rom, and installed wrong modules, i decided to install the Havoc Os, after that, my cellphone's restarted on the fastboot(secure) screen.
The oem_turns to lock, says oem_lock
and, i can't flash roms.
The error on start: failed to initialize partition table.
No Bootable A/B Slot, and failed to boot Linux, falling back to the fastboot.
here is my bootloader informations:
(bootloader) version: 0.5
(bootloader) version-bootloader: MBM-2.1-river_retail-a5c9d71-190801
(bootloader) product: river
(bootloader) board: river
(bootloader) secure: yes
(bootloader) hwrev: PVT
(bootloader) radio: 4
(bootloader) storage-type: emmc
(bootloader) emmc: 64GB MICRON S0J9N8 RV=08 PV=10 FV=0000000000000004
(bootloader) ram: 4GB MICRON LP3 DIE=8Gb M5=FF M6=01 M7=00 M8=5F
(bootloader) cpu: SDM632
(bootloader) cid: 0xDEAD
(bootloader) channelid: 0x00
(bootloader) uid: 0000000000000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: n/a
(bootloader) max-download-size: 536870912
(bootloader) reason: Failed to initialize partition table
(bootloader) imei:
(bootloader) meid:
(bootloader) date:
(bootloader) sku:
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time:
(bootloader) ro.build.fingerprint:
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full:
(bootloader) ro.build.version.qcom:
(bootloader) version-baseband:
(bootloader) kernel.version:
(bootloader) sbl1.git: sbl1.git
(bootloader) rpm.git: rpm.git
(bootloader) tz.git: tz.git
(bootloader) devcfg.git: devcfg.git
(bootloader) keymaster.git: keymaster.git
(bootloader) cmnlib.git: cmnlib.git
(bootloader) cmnlib64.git: cmnlib64.git
(bootloader) prov.git: prov.git
(bootloader) aboot.git: MBM-2.1-river_retail-a5c9d71-190801
(bootloader) frp-state: no protection (err)
(bootloader) ro.carrier:
(bootloader) current-slot:
(bootloader) running-boot-lun: must + g->mlen
(bootloader) running-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
i can't flash nothing, Its giving me, ex:
Setting current slot to 'a'...
(bootloader) Command is not allowed
FAILED (remote failure)
finished. total time: 0.037s
Remote Failure.
Can someone help me? please angelllllllllllllss
Click to expand...
Click to collapse
Got the same here brow. I've tried everything without success. I took the cell phone in the authorized service and they charged me incredible 840 reais to fix (the phone already costs 899 new in the store). In the G7 plus forum there is a topic talking about Blank Flash. I tried to do it but I need the singleimage.bin file for the G7 model, since there the file is for G7 plus and it doesn't fit. I didn't find this file anywhere on the internet so I tried to build mine. apparently needs to extract the booloader.img file and create from the extracted files the singleimage.bin file with a program called star. For now, assists cannot recover. I already put mue G7 in the drawer and bought an a50, because I believe that in a few months this blank flash file will appear on the internet and solve our case. anyway, good luck! and any news please let me know here! I will do the same.

diegovmsouza said:
Got the same here brow. I've tried everything without success. I took the cell phone in the authorized service and they charged me incredible 840 reais to fix (the phone already costs 899 new in the store). In the G7 plus forum there is a topic talking about Blank Flash. I tried to do it but I need the singleimage.bin file for the G7 model, since there the file is for G7 plus and it doesn't fit. I didn't find this file anywhere on the internet so I tried to build mine. apparently needs to extract the booloader.img file and create from the extracted files the singleimage.bin file with a program called star. For now, assists cannot recover. I already put mue G7 in the drawer and bought an a50, because I believe that in a few months this blank flash file will appear on the internet and solve our case. anyway, good luck! and any news please let me know here! I will do the same.
Click to expand...
Click to collapse
send me you phone number.

Do you have access to Fastboot mode, right?

River blankflash is available on Tel$gram

HueyT said:
River blankflash is available on Tel$gram
Click to expand...
Click to collapse
On what now?

iamcubeman said:
On what now?
Click to expand...
Click to collapse
Telegram

Help needed moto G5 plus - stuck in fastboot menu? cant flash?

I have spent the last 12 hours trying to fix this. I am tech savvy but have never flashed a cellphone before, hence I dunno if I am doing something wrong. And apologies if my terms aren't correct. please correct me when I am wrong.
Phone is a moto G5 plus XT1681 (according to imei), one day it powered to fastboot (see image 1) and what ever I try to press, I get an error. (see image 2)
I followed and tried many guides. but especially this one
[GUIDE] Moto G5 Plus: Flashing Stock Firmware & Rooting [2021]
Flashing signed stock firmware: You need: Latest signed stock firmware: Europe (RETEU): https://mirrors-obs-2.lolinet.com/firmware/motorola/2017/potter/official/RETEU/ India (RETIN)...
forum.xda-developers.com
when I try to run the first line of the script I get the following error.
C:\Users\ADj\Desktop\moto g\Tiny ADB and Fastboot>fastboot oem fb_mode_set
FAILED (remote: '')
fastboot: error: Command failed
If I keep advancing in the code I get the same error than this guy
Bricked MOTO G5(XT1676) stucked at fastboot menu
hELLO.. I have had a moto g5 with oreo and magisk installed I tried to unistall magisk from magisk app after reboot it told me that startup failed then flashed an nougat rom and it worked perfectly but without imei numbers so i deleted cache from...
forum.xda-developers.com
the phone is detectable with command "fastboot devices"
Despite running this, the phone still stays "oem_locked" like in the images
C:\Users\ADj\Desktop\moto g\Tiny ADB and Fastboot>fastboot oem unlock
(bootloader) feature disabled
OKAY [ 0.017s]
Finished. Total time: 0.018s
I tried also installing TWRP and I get this error (because maybe that bypasses a locked bootloader?)
"(bootloader) Preflash validation failed
FAILED (remote failure)¨
And here is the log for what I learned that you always ask for
C:\Users\ADj\Desktop\moto g\Tiny ADB and Fastboot>fastboot getvar all
(bootloader) version: 0.5
(bootloader) version-bootloader: moto-msm8953-C0.92(*)
(bootloader) product: potter
(bootloader) board: potter
(bootloader) secure: yes
(bootloader) hwrev: P3B
(bootloader) radio: 2
(bootloader) storage-type: emmc
(bootloader) emmc: 32GB SAMSUNG QX13MB RV=08 PV=07 FV=0000000000000007
(bootloader) ram: 2GB SAMSUNG LP3 DIE=8Gb M5=01 M6=05 M7=00 M8=1F
(bootloader) cpu: MSM8953
(bootloader) serialno: ca31f0ad
(bootloader) cid: 0xDEAD
(bootloader) channelid: 0x00
(bootloader) uid: 423FF92E00000000000000000000
(bootloader) securestate: oem_locked
(bootloader) iswarrantyvoid: n/a
(bootloader) max-download-size: 534773760
(bootloader) reason: Last time flashing failed
(bootloader) imei: 000000000000000
(bootloader) meid:
(bootloader) date: 01-01-1970
(bootloader) sku: 000000000000000
(bootloader) carrier_sku:
(bootloader) battid:
(bootloader) iccid:
(bootloader) cust_md5:
(bootloader) max-sparse-size: 268435456
(bootloader) current-time:
(bootloader) ro.build.fingerprint:
(bootloader) poweroffalarm: 0
(bootloader) ro.build.version.full:
(bootloader) ro.build.version.qcom:
(bootloader) version-baseband:
(bootloader) kernel.version:
(bootloader) sbl1.git: sbl1.git
(bootloader) rpm.git: rpm.git
(bootloader) tz.git: tz.git
(bootloader) devcfg.git: devcfg.git
(bootloader) keymaster.git: keymaster.git
(bootloader) cmnlib.git: cmnlib.git
(bootloader) cmnlib64.git: cmnlib64.git
(bootloader) prov.git: prov.git
(bootloader) aboot.git: git=MBM-NG-VC0.92-0-g3ea8df0
(bootloader) frp-state: no protection (err)
(bootloader) ro.carrier:
(bootloader) current-slot:
(bootloader) slot-suffixes: _a
(bootloader) slot-count: 1
(bootloader) slot-successful:_a: INVALID
(bootloader) slot-successful:_b: INVALID
(bootloader) slot-bootable:_a: INVALID
(bootloader) slot-bootable:_b: INVALID
(bootloader) slot-retry-count:_a: unknown
(bootloader) slot-retry-count:_b: unknown
all: listed above
Finished. Total time: 0.175s
QUESTIONS
Am I just confusing rom because of firmware or country?
is all of this because my bootloader seems locked?
do I just need to get to recovery mode first?
I just want the phone to work, don't care for the data inside.
Other people that seem to be stuck with the same problem
https://forum.xda-developers.com/t/...-question-noob-friendly.3963645/post-85232253
THANKS IN ADVANCE AND SORRY FOR THE LONG POST I WANTED TO GIVE ALL MY INFORMATION AND RESEARCH

Same problem here.