Database Users

CDMA Hero Bugs and Manufacturer Defects

I'm starting this thread as a central database for CDMA Hero owners to share defects and bugs in Hardware and Software.
My apologies if this has been addressed else-where.
Found with my Girlfriend's and my "with Google" Heros that we both have a noticeable amount of dust under the screen (glass). I thought this was addressed with rev. 2 of the phone?
Anyone one else with the same issue?

paint on case is VERY easy to chip...

I agree the finish seems a little delicate. I've been using a cheap hard plastic case since I got mine in dec. Helps alot with wear and tear, and isn't too bulky or hard to get out of my pocket.

i agree with the paint issue.
my end button is totally red not silver and red

I had a dust issue with my first (unbranded).
The first thing I did with my replacement (with google) hero was to apply an invisible shield to it. I have not noticed any dust under the screen whatsoever.
Also, although it isn't exactly pretty, I found while applying the invisible shield that it did not cover the gap between screen and button pad. As a quick fix to this I cut a thin piece of invisible shield material that was left over and applied it over the crack/screen protector/button pad protector. Just for some extra protection.
For shocks, I have the phone in the HTC silicone case. My phone has taken a number of falls/skids across the ground and stuff and this combo has protected it completely.
Edit:
Almost forgot, my original also seemed to develop a wear mark on the metal button pad finish. It was as if a part of the layer had rubbed off and tarnished in a circular pattern.

about the dust under the screen...
i contacted htc about before. the person who i emailed replied to me saying that htc has a permanent fix for the problem, so you can send it in and they'll replace/clean the screen and apply some fix to it. catch is, you have to pay for S&H and you'll go without a phone for a bit

justinisyoung said:
about the dust under the screen...
i contacted htc about before. the person who i emailed replied to me saying that htc has a permanent fix for the problem, so you can send it in and they'll replace/clean the screen and apply some fix to it. catch is, you have to pay for S&H and you'll go without a phone for a bit
Click to expand...
Click to collapse
I have a ridiculous amount of dust in the lower left hand corner of my screen... so much so that part of the screen isn't visible anymore. Do you think Sprint would just let me exchange it for a new one? Or would I still have to go through HTC?

mrinehart93 said:
I have a ridiculous amount of dust in the lower left hand corner of my screen... so much so that part of the screen isn't visible anymore. Do you think Sprint would just let me exchange it for a new one? Or would I still have to go through HTC?
Click to expand...
Click to collapse
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
I understand how frustrating it can be for dust to collect under the screen of your device. We have recently learned that Sprint has a process in place to resolve this issue. Please contact Sprint for the location of your nearest Sprint Service and Repair facility. They are equipped to clean your device, and in doing so will be able to keep the issue from recurring in the future. I apologize for any inconvenience you may have experienced.
Click to expand...
Click to collapse
which pretty much means that the sprint store should be able to repair it for free.

justinisyoung said:
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
which pretty much means that the sprint store should be able to repair it for free.
Click to expand...
Click to collapse
That's great to hear! Nice to know it's not like my Mogul was. They just kept giving me broken phones until I bought my hero....

I had heard about the dust problem before, and was glad that I didn't have that problem yet... After reading this thread, I decided to look again.... Now I do have dust in the bottom right
It seems to me that the problem is dust entering between the keypad and the screen, and then getting up underneath of the digitizer which doesn't seem to be against the LCD, which is strange, I think. Most handhelds I've taken apart have the digitizer glued around the edges directly to the LCD. Thank god that HTC and Sprint are actually addressing this problem. If someone does know how and where this seal is applied, I'd love to know. I might be taking mine back before too long, and I always would like to know what they're going to do beforehand.

beyondinferno said:
That's great to hear! Nice to know it's not like my Mogul was. They just kept giving me broken phones until I bought my hero....
Click to expand...
Click to collapse
OMG i loved the mogul till I realized the CPU was slow the whole thing was slow and in my 2 years i went through 8 of them. That was the best money ever spent on TEP
Seriously you guys should have no problem exchanging that phone in warranty without TEP IF you take it to the shop and they cant resolve your dust issue they will ship you a remanufactured phone.

justinisyoung said:
well i e-mailed htc about this twice. the first time they said that if the dust got bad enough, i could send it to HTC and they'd repair it. they also said this:
which pretty much means that the sprint store should be able to repair it for free.
Click to expand...
Click to collapse
This is 100% inaccurate. I'm a Sprint tech and there is no process in place for repairing Hero's with dust in the screen. Sure I can take your phone apart and blow the dust out, but it will come back.

clamknuckle said:
This is 100% inaccurate. I'm a Sprint tech and there is no process in place for repairing Hero's with dust in the screen. Sure I can take your phone apart and blow the dust out, but it will come back.
Click to expand...
Click to collapse
ffffffffffffuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu-------------
So is HTC actually 'fixing' the problem?

brian2220 said:
i agree with the paint issue.
my end button is totally red not silver and red
Click to expand...
Click to collapse
Same here. Otherwise no issues.

The stock roms sucks.
But seriously, same as everyone else
-Dust under screen
-Button paint chipping off

At least it isn't near as bad as the Touch Pro. My buddy and I both had one; he still has his... His volume buttons literally fell off, and all of the chrome stripping is held on with scotch tape. The sliding screen has a slight swivel to it. And, thanks to Microsoft, all of his texts are from 1016.
Actually, I'm considering taking my Hero apart and trying to figure out a fix on my own. I think I'll wait just a little longer... just to make sure nothing fails and I can't take it back. Or, is there anywhere I can buy those black stickers for the screw-heads?

I'm surprised none of you guys have seen this yet.
http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html

chococrazy said:
I'm surprised none of you guys have seen this yet.
http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html
Click to expand...
Click to collapse
OMG they murdered a Heroc!!!

thematrixkid17 said:
At least it isn't near as bad as the Touch Pro. My buddy and I both had one; he still has his... His volume buttons literally fell off, and all of the chrome stripping is held on with scotch tape. The sliding screen has a slight swivel to it. And, thanks to Microsoft, all of his texts are from 1016.
Click to expand...
Click to collapse
Interesting, I loved my Touch Pro, the only flaking or issues with the aesthetics I had were from where it met pavement once...there's also a .cab file your friend can download that will fix the date issue...I'd post a link but I'm not sure of XDA's linking policies to other sites, just google ".cab fix for touch pro sms date," it's one of the first results.
As far as bugs and manufacturer defects with my Hero go, I've had the phone for a little over a month now and haven't anything to report...it does lag a little at times but I've yet to find a rooting process that works for my Hero for whatever reason, it's the newest version with the "with Google" branding. The "one touch root" or whatever it was titled from unlockr didn't work, nor did the one I found on android forums.
I didn't get stuck in a bootloader or anything for either process, it's simply that neither one had any affect; I did follow both process to a "T." I'll get around to trying the tutorial I found on here (XDA) one day when I have time, although I must say, I kind of prefer the hacks and tricks of WinMo at this point.

Aridon said:
Same here. Otherwise no issues.
Click to expand...
Click to collapse
same, i just removed the foil completely. just have a red button now.

Galaxy Tab 10.1 Newton Rings are due to my abuse apparently

Hello all,
First time I have done a post so firstly a hello to everyone. Secondly It is an update/ask for advice time from everyone.
I sent my Galaxy Tab 10.1 in for repair due to the newton rings problems and i have been checking it's progress online. Today a new status came up saying:
"Cancelled by ASC Non Defect (Working properly)"​
When I called up customer services they explain that this could be due to two reasons:
1) They have deemed this as a default due to my use (apparently the more likely of the two)
2) For stats they have closed the case and are waiting for a part.
Has anyone had experience with these people and do they know any of their procedures? Also if they do say it was due to my misuse what are my options?
Sorry for the rant and new thread just need some advice asap.
Liam

I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.

Exactly that's what i said. The service rep was saying this could be a thing they do to make the statistics of cased open and closed better. However he did say this is a unlikely option.

ok, I think I understand now.
They closed the case because they dont want the case number to remain open in their system and pass SLA "service level agreement" time. This is pretty common in hardware repair.
If this is true then it does sound like they will replace the part.

Well that's good to know. At first i was thinking the person was just fobbing me off. I really hope they do repair the device; If not I will go mental at them.
Thanks for the info.
Also have anyone in the UK got theirs repaired yet?

Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Wait? It costs $120 to make it, or it's made of $120 worth of bulk parts.
The argument is valid, but not when you twist up reality to make it fit your point. There are other costs involved in making and getting the tablet into your hands than the bulk cost of the parts.

Evan2ac said:
I dont understand, why are they waiting for a part if the case is closed?
Worst case you can order a new unit, swap screens, and return it.
Remember $500-$600 for a tablet which costs $120 to make demands perfection.
Click to expand...
Click to collapse
Sadly I wouldn't have a clue on how to replace it?

For anyone else who has this problem here is an update. They have agreed to replace it but it will take up to 28days. BO

Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.

Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.

RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.

Evan2ac said:
Just buy a new one, swap the back covers, and return the defective one. 28 days is unacceptable for a repair.
Click to expand...
Click to collapse
The assertion here being that they don't power on the device and check the serial number, etc., that is electronically embedded in the device? Does that really work?

Another update. I called back and apparently it was sent recorded delivery today. Will let you know when i get it.

Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Tell it to these ppl then
http://forum.xda-developers.com/showthread.php?t=1222149

Evan2ac said:
Blowing in the connector does as much good as blowing in Nintendo cartridges. The screen is sealed and blowing will do nothing.
Click to expand...
Click to collapse
Being the reason why it does actually help. Because the device is sealed you create a greater pressure on the inside of the device than on the outside. Since the back part is more flexible than the front it moves outward, obviously only slightly, but just enough to reduce pressure of whatever is pressing against the screen from behind. And as pointed out, it is only temporary, as when you stop blowing the over pressure seizes as well.

I also have the problem with Newton Rings, but I think it's because it is a little bent. The corners of the tab does not line up when I put it on a table.
Just thought I should mention this so you guys having newton rings can check if yours is bent as well.
It is not the best built tablet and it might bend a little if you have it with you in a backpack etc..

samsung galaxy tab 10.1 newton rings
be careful when you buy any samsung product from overseas , samsung uk will not honour their warrenty although the problem is a know manufacturing defect
http://forum.xda-developers.com/show....php?t=1130230
http://www.yugatech.com/blog/persona...-slick-issues/
http://www.thegalaxytabforum.com/ind...n-rings-issue/
http://galaxytablife.com/2011/07/gal...slick-problem/
http://www.androidpolice.com/2011/07...ings-is-yours/
http://forums.cnet.com/7723-13973_10...sageId=5198453
http://www.iwantadroid.com/2011/07/p...newtons-rings/
https://mobicity.zendesk.com/entries...isture-problem

Solution!
I caught the famous newton rings two days ago after 2 months of ownership - and paniced at once. I read about all the disappointed users and returns and repairs. And decided to do the same. Got a ticket from the berlin workshop, that officially repairs for samsung. But i like experimenting. So i followed some leads before sending in. Put it in the fridge, warm it up on the heating. Both had no effect. At first. Disappointed, I let it lie beside my keyboard and continued working. When i looked at the 10.1 after 40 minutes again, the stain, that measured 2,5 * 5,5 cm in the morning and rather grew bigger when trying to treat, was shrunk to 1*3 cm or so. I did not trust my eyes. After another 10 mins, it was only the size of a fingerprint. And then - the whole screen totally went back to completely normal on its own. No rubbing or pressing could change that development.
My conclusion, and i can not believe, that samsung has not published that quickly and clearely, is that it is a moisture-problem. The weather these days is moist and also, i worked with the tab in moist surrounding lately. The "healing" set in, when i had the tab heated up to ca. 30 - 40 degrees celsius and then let it rest for some time with no cover in a dry room at 20 degrees celsius.
Try it before complaining, if you can live with thecircumstances. I do not know, if the replacement-screens of samsung is different, new at all or only dried by samsung... i will not send in mine anymore.
I can confirm, that the healing by administer some heat is permanent and also by doing the fridge and the heating again after the healing, i could not provoke any stain again.
Good luck!
Sent from my GT-P7510 using xda premium

ok guys, so i had this problem pop up a few months after i bougt it, so last week i spoke to the customer service rep and they mailed me a prepaid ups label, i mailed it to texas, 4 days later its back on my door step.
My impressions:1. They definitely changed the screen, the new screen has a slight texture underneath the glass, that isnt noticeable until you look really really hard.
2. The screen brightness, quality is unchanged.
3. The screen now has a dark grey samsung label on the bezel, my tab didnt have the label before.
4. The tab feels a lot more solid than it did before, not that it wasnt solid before, but there was always a very very slight creak when you handled it, especially at the back. It feels like everything is really really tightened now, feels a lot more dense.its a good thing.
5. I cant seem to produce the newton rings now, before they would appear temporarily when i applied slight pressure to the screen, or when i rubbed the screen to remove fingerprints, but now that doesnt happen. The glass feels a little thicker.
6. Another slight difference, is the fingerprints dont seem to show as much as they did before. Its not a major difference, the screen is still a fingerprint magnet.

RMXO said:
Try blowing into the connector pin area & see if that helps you out. Others have reported it working for them. There is a thread in here about it.
Click to expand...
Click to collapse
It worked for a minute. Haha! What will I do to fix it?

got c50 nexus 7 should i get a replacement?

Hey all I ordered met nexus 7 about 2 weeks ago and I love it. I do have a slight screen lift issue thought. Not as bad as others that had posted but enough to bother me.
I was reading up on the forums and how people were saying there different models (date manufactured). So I decide to see what number I got. I thought I would at least have a c60 or c70 model but I noticed a c50. I thought c60 was the earliest model?
What do u guys suggest? I during?I'd noticed that when I got it that there was 2 things of security tape on it (very overlapping so it only looked like 1but there was 2) and that there was 2 fingerprints on the copper heat tape next to the battery.
Does anyone know if the c80 fixed the screen issue for sure. Also how is Asus return work out. I had to RMA a bad motherboard to them before and it was the worse RMA I ever did.
Thanks guys and lmk what u think

Hi mate,
Well if it's got screen lift, that's a good enough reason to send it back. There is always the chance that you will shatter the screen if you tighten the screws up......
Yeah, I thought that C60 was the earliest model that they made. Obviously not. Looks like you were unlucky getting such an early model, this late on.
There are still some problems with the C80 lot, but not as common as they were in the previous versions. Can't you return it to the shop, or Google that you bought it from? You'll still be within the 28 days return. I was out and they still accepted it back without any hassle (Tesco UK)

I got a c5 model as well. I've had it for almost 3 weeks now. Was pretty upset at first when I got it because it was actually my second replacement from the Google store. Everything was fine until recently when I started to have the touch screen issues and the headphone out only outputs the right channel. Contacted Google again a couple days ago and they are gonna let me swap it again.
At this point, I don't care when it was made as long as it has no issues (major issues).
Sent from my Nexus 7 using xda app-developers app

Getting a newer SSN doesn't guarantee that you won't have issues. The screen lift is minor compared to screen flicker, bad pixels, etc.

mi7chy said:
Getting a newer SSN doesn't guarantee that you won't have issues. The screen lift is minor compared to screen flicker, bad pixels, etc.
Click to expand...
Click to collapse
The first part is correct. Although it seems that many units have been opened and checked for obvious cases of separation, nothing has been done to solve the problem. ASUS has been rather curiously leaving screws off the left side recently, but that has not been a permanent solution for most users.
As for your statement that screen lift is minor, I don't know why you're still spreading this misinformation.
By no means is it guaranteed to cause problems, but there have been many reports of lifted displays cracking during normal use. Although the likelihood of this happening is unclear at this point, we know for a fact that this flaw has potentially serious consequences, and that ASUS will not accept responsibility under any circumstances.
Cracked screen... will ASUS fix it?
Nexus 7 screen cracks easily
The "it's broken already" thread
I have not heard anything about Google's coverage of this issue, aside from erica_renee's screen cracking right away, seen here:
http://forum.xda-developers.com/showthread.php?t=1858400&page=4
They handled her case generously, but that was a freshly unboxed unit so maybe they made an exception. Also, she said that her unit didn't even have lift, so I don't mean to imply that the cause of her broken glass was screen lift. It could have been an anomaly rather than a widespread flaw.
Although it would be useful to know definitively how Google intends to handle a lifted screen cracking within warranty, it's infinitely more likely that you'll be taken care of if you purchased from the Play store. I think that if your lift is truly minor and you're going to be dealing with Google as a possible safety net, tolerating this flaw is an acceptable risk. But you'll have to make up your own mind.

pxlitup said:
By no means is it guaranteed to cause problems, but there have been many reports of lifted displays cracking during normal use. Although the likelihood of this happening is unclear at this point, we know for a fact that this flaw has potentially serious consequences, and that ASUS will not accept responsibility under any circumstances.
Cracked screen... will ASUS fix it?
Nexus 7 screen cracks easily
The "it's broken already" thread
I have not heard anything about Google's coverage of this issue, aside from erica_renee's screen cracking right away, seen here:
http://forum.xda-developers.com/showthread.php?t=1858400&page=4
Click to expand...
Click to collapse
Sales of the Nexus 7 will soon reach record number for a Android tablet, and all you could find me is 3 links then call it "many reports of lifted dispalys"?
Pxlitup...I see you're up and early trying to put fear into people.
Sent from my Nexus 7 using XDA Premium HD app

shook187 said:
Sales of the Nexus 7 will soon reach record number for a Android tablet, and all you could find me is 3 links then call it "many reports of lifted dispalys"?
Pxlitup...I see you're up and early trying to put fear into people.
Click to expand...
Click to collapse
Those links are focused and informative. Posting any more than three would look cluttered.
But since you asked nicely, here are some more links worth considering.
shook187 said:
All these threads are all sounding alike. "How many returns have you made" or "screen lift this" or "screen lift that"
Pxlitup, are you on some kind of "screen lift" campaign? Dude just buy a different tablet and move on. You're in every thread talking about screen lift even if the OP has no intention of talking about this subject.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=30821304&postcount=3
shook187 said:
pxlitup been on a mission from the screen separation gods to preach the word of screen separation on every thread.
I went on my own mission to find a perfectly flat screen. After the 5th N7 at various Walmart and staples I've came to the conclusion no N7 will be perfectly flat they all have a slight lift towards the center one the left side.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showpost.php?p=31040962&postcount=130
As everyone can see, this is the third time you've confronted me like this. And your tone has been increasingly hostile.
Ironically, this grudge you're nursing began with me helping you to inspect your own unit. You discovered that you have screen lift thanks to my help, and you've been popping up to berate me ever since. I don't know where this hostility came from, since our first exchange spanned the course of a single page and I was nothing but friendly throughout. Here is the final post of our first interaction:
pxlitup said:
Don't mistake my motives. I'm glad that you are happy with your purchase.
I'm only notifying you of the possible risks, which I believe warrant a mention since they do exceed the concerns of normal wear and tear.
Remember that internationally this tablet can cost much more than you or I paid for it. It's important for people to be able to make an informed decision about whether or not to purchase it, and you being honest about your screen inspection, even though you think I'm being OCD, was very helpful in that regard. You would be surprised at how many people believe facts are subjective when tech company loyalties come into play.
Hopefully your tablets won't give you any trouble. Your lift is certainly not as severe as many of the units from July that are still going strong.
Click to expand...
Click to collapse
I don't know how we got here, but here we are. If you do decide to continue doing this, I will report you.
For anyone interested, here is the photo you originally uploaded to prove that your screen was flawless. The very minor separation has been circled.
And here is a record of your budding fascination with me, pulling my pigtails and so forth. You can edit your posts if you want, but it's all there.

Just to clarify, having c50 or c60 doesn't mean that it's going to be faulty. My third n7 (first two were f...) is c60 and flawless so far. Screen is perfectly aligned and I don't have any ghosting nor other problems.

My 16gb N7 is also C6O & it is almost perfect. No dead pixels & only the extremely tiniest lift only visible if viewed at just the right angle. Not even an issue. My 8gb is also a C6O & no lift or problems

[Q] Front speaker grills lopsided?

A bit of an OCD question here, but is anyone elses front speaker grill slightly lopsided? I noticed it when i tried to view my phone flat. Seems like you can push the grill in a bit to straighten it, but it slowly moves it way back to being lopsided again.

kenny326 said:
A bit of an OCD question here, but is anyone elses front speaker grill slightly lopsided? I noticed it when i tried to view my phone flat. Seems like you can push the grill in a bit to straighten it, but it slowly moves it way back to being lopsided again.
Click to expand...
Click to collapse
Yup...

I admit it is pretty annoying to look at, what with the rest of the device being perfectly straight and all..
Sent from my GT-I9505 using xda app-developers app

kenny326 said:
A bit of an OCD question here, but is anyone elses front speaker grill slightly lopsided? I noticed it when i tried to view my phone flat. Seems like you can push the grill in a bit to straighten it, but it slowly moves it way back to being lopsided again.
Click to expand...
Click to collapse
Its made by Fisher Price what do you expect?

My S4 is perfect. I had an International Note 2 last year that was like that though. If I had bought it local, I would have returned it. It didn't cause any issues, but bothered me everytime I looked at it.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2

Mines perfect too.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

Just obtained a few more, all of them were lopsided too. I'm starting to think its a batch problem with the phones in the UK.

Hi, I had my phone for a few days before I noticed that it was raised on one side. I got mine form affordable mobiles in the UK sim-free. I'm contacting them regarding a replacement and they are saying that I should have contacted them in 72 hours to report damage. I told them that the phone is not damaged and that it is a manufacturing fault. After quoting the Sales of Goods Act to them they have said that I could send them the phone if I want and they will inspect it but if it is deemed to be cosmetic error that it won't be deemed faulty and they will send it back to me and not replace the handset.
Do you think the store should replace the handset? I received the phone on the 3rd of June, but I didn't use it straight away as I was waiting for cases to come.
Anyone had any success in replacing the handset because of the lopsided speaker grill? can it cause future problems?
Is there anyway to fix it? I tried to slightly push it down but that didn't work and I don't want to break anything. How is this part attached to the phone?

jg213 said:
Hi, I had my phone for a few days before I noticed that it was raised on one side. I got mine form affordable mobiles in the UK sim-free. I'm contacting them regarding a replacement and they are saying that I should have contacted them in 72 hours to report damage. I told them that the phone is not damaged and that it is a manufacturing fault. After quoting the Sales of Goods Act to them they have said that I could send them the phone if I want and they will inspect it but if it is deemed to be cosmetic error that it won't be deemed faulty and they will send it back to me and not replace the handset.
Do you think the store should replace the handset? I received the phone on the 3rd of June, but I didn't use it straight away as I was waiting for cases to come.
Anyone had any success in replacing the handset because of the lopsided speaker grill? can it cause future problems?
Is there anyway to fix it? I tried to slightly push it down but that didn't work and I don't want to break anything. How is this part attached to the phone?
Click to expand...
Click to collapse
Mine is aligned correctly too.. Maybe a bad batch or a China made batch? Mine is one made in Korea
Sent from my WICKED AT&T S4

Mine is AT&T phone and its perfectly even. Made in korea version.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app

I have three Korean made phones in my possession. One is completely lopsided, one is slightly lopsided and the last is perfectly even (although it has a lopsided camera).
I have had six of the Korean made models in my hand since launch and I have been EXTREMELY disappointed with quality control. From the lopsided speaker grills, lopsided cameras, yellow tinted screens, visible capacitive buttons, to faint white lines noticeable on dim white/grey backgrounds.
It is very clear that Samsung did whatever they had to in order to meet demand/deadlines. Don't get me wrong, I love the phone and cannot bring myself to exchange it for an HTC One. The hardware and software seem to be consistent across the board but all these careless defects will leave me thinking twice before purchasing another Samsung phone.

Possible solution for cracked back camera glass

Like an increasingly numerous part of the G6 userbase my back camera glass protector cracked for a totally stupid reason (used the flash as a flashlight gor 10 minutes) and I was stuck with a device LG refused to repair claiming it was a physical problem which was my fault. I didn't want to pay 150$ for a simple lens change but at the same time I don't know how long it would take for us to be able to buy a replacement glass online.
So what I did is that i took of the broken glass(with a very small screwdriver) in a way similar to a video called ''DIY Replacing camera lens on LG G5'' on youtube (sorry I can't post links). While I couldn't find any replacement glass, I knew Staples were offering to install a liquid glass protector on any screen or glass surface of your choice so I went there, paid 35$ and got the guy there to put the liquid protector on the screen as well as on the camera lenses themselves. The picture quality isn't at all affected by the protector. Now I'm waiting for a dbrand skin that will replace all the space left to fill. I'll try to post some pictures of how it looks by now so you guys have an idea of the result.

Link to the glass removal video:youtube.com/watch?v=Bx3Oj0ceuHs
Picture after removal: imgur.com/NtkgPSv
Picture with liquid protector on the lenses: imgur.com/we2us0i

EMTease said:
Like an increasingly numerous part of the G6 user base....
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Really?

rubiicon59 said:
Really?
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Maybe you don't believe it. But the camera glass cracking isn't an isolated problem. I'm glad you didn't have the problem, that doesn't mean it doesn't exist...

Only problem with this is that your ip68 protection goes out the window but i guess thats the trade off instead of sending it in and getting it repaired. I wonder if you can get the liquid glass protector installed on the back camera glass to possibly prevent it from cracking in the first place? I might have to give it a go.

Always a junior member with like 3 posts....just saying...

Oh I do know of, and believe the instances of lens breakage I've seen mentioned.
But it's by no means prevalent. You will see more people here posting complaints than you will people saying they don't have the same problem; that's the nature of places like this.
And it then looks to some like it's a bigger issue than it actually is. Although to each individual their problem is a real problem for them.
I've seen plenty of posts here complaining of this issue and the absurd lengths some are going to trying to remedy it. But no one seems to be complaining in the right place - LG themselves.
---------- Post added at 05:35 AM ---------- Previous post was at 05:33 AM ----------
zathus said:
Always a junior member with like 3 posts....just saying...
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Unfortunately that's also often true.

I've had my LG G6 for just over a week, camera glass smashed while in my pocket, using a Spigen case that gives 2mm inset for the camera. Seems like there's a few people with this problem.

Mine broke on day 12. Spigen case absolutely no other damage to the phone. No drops. I would alternate putting it in back and front pockets and would sit either way. I don't know if something wedged in front of the lens or just pressure from bending when sitting may have caused the issued, but I do not think I was careless with my phone.

EMTease said:
Like an increasingly numerous part of the G6 userbase my back camera glass protector cracked for a totally stupid reason (used the flash as a flashlight gor 10 minutes) and I was stuck with a device LG refused to repair claiming it was a physical problem which was my fault. I didn't want to pay 150$ for a simple lens change but at the same time I don't know how long it would take for us to be able to buy a replacement glass online.
So what I did is that i took of the broken glass(with a very small screwdriver) in a way similar to a video called ''DIY Replacing camera lens on LG G5'' on youtube (sorry I can't post links). While I couldn't find any replacement glass, I knew Staples were offering to install a liquid glass protector on any screen or glass surface of your choice so I went there, paid 35$ and got the guy there to put the liquid protector on the screen as well as on the camera lenses themselves. The picture quality isn't at all affected by the protector. Now I'm waiting for a dbrand skin that will replace all the space left to fill. I'll try to post some pictures of how it looks by now so you guys have an idea of the result.
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That's why I am getting a couple lens glass protector, just in case....
https://pt.aliexpress.com/item/Back...32808944260.html?spm=2114.13010608.0.0.8n17e1

Another lens protector broken here. Absolutely no reason for it to break. I have never dropped it. It is never placed in the pocket with anything else.

I would personally like to thank all the nay sayers for shutting up while this has become a wide spread problem. In the beginning they were more annoying than mosquitoes at a summer picnic.

I cut a leftover screen protector from an old phone to cover my camera glass until I find a permanent solution. It's ugly but doesn't affect photos...so far.

Rinzler said:
I would personally like to thank all the nay sayers for shutting up while this has become a wide spread problem. In the beginning they were more annoying than mosquitoes at a summer picnic.
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You say widespread, but yet the extreme vast majority have no issues. Hundreds of thousands of G6 around the world, but still a very small minority of users experiencing this issue, maybe a few dozen reported cases so far, possibly in the low hundreds counting for unreported? Still seems like an Q/C issue on LG's end in combination with user error, not the epidemic you would make it seem to be.
Sent from my Nexus 7 using Tapatalk

HKSpeed said:
I cut a leftover screen protector from an old phone to cover my camera glass until I find a permanent solution. It's ugly but doesn't affect photos...so far.
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Crazy shiled but shield xD

skyfox99 said:
You say widespread, but yet the extreme vast majority have no issues. Hundreds of thousands of G6 around the world, but still a very small minority of users experiencing this issue, maybe a few dozen reported cases so far, possibly in the low hundreds counting for unreported? Still seems like an Q/C issue on LG's end in combination with user error, not the epidemic you would make it seem to be.
Sent from my Nexus 7 using Tapatalk
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You're not helping. Please go away.
It is widespread enough now for LG and Tmobile to only NOW recognize it as an issue. Its NOT user error, its unequivocally QC as I said from the beginning, so please just stop.

Rinzler said:
You're not helping. Please go away.
It is widespread enough now for LG and Tmobile to only NOW recognize it as an issue. Its NOT user error, its unequivocally QC as I said from the beginning, so please just stop.
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You're not very open to other people's opinions, are you.

Rinzler said:
You're not helping. Please go away.
It is widespread enough now for LG and Tmobile to only NOW recognize it as an issue. Its NOT user error, its unequivocally QC as I said from the beginning, so please just stop.
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LOL!
"I disagree! You must be wrong because I don't believe you to be right. Stop challenging me."
*enters safe space*
Sent from my LG-H872 using Tapatalk

skyfox99 said:
LOL!
"I disagree! You must be wrong because I don't believe you to be right. Stop challenging me."
*enters safe space*
Sent from my LG-H872 using Tapatalk
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Fanboy.

Rinzler said:
You're not helping. Please go away.
It is widespread enough now for LG and Tmobile to only NOW recognize it as an issue. Its NOT user error, its unequivocally QC as I said from the beginning, so please just stop.
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Where did TMo recognize this as issue?
Sent from my HTC 10 using Tapatalk