Database Users

[Q] Reboots after Lollipop

Verizon Note 3 here, I received the Lollipop ota today and thought no harm in taking it as I was already stuck without root on 4.4.4.
It worked ok for the first couple minutes, then a reboot, then same thing, about 5 minutes and a reboot. Sometimes ~2 minutes, seems using it in any situation made the reboots happen. I did a factory reset thinking that would clear things up. Unfortunately now it is even worse, as it's rebooting anywhere from the first touch to the screen, to about 15 seconds of activity, literally dozens of reboots.
I downloaded the update on my pc and installed via Odin hoping that the ota was just corrupted or some bad luck like that. Nothing changed at all.
It will idle after booting just fine, I just can't do much of anything, every touch of the screen feels like a roll of the dice. Every few reboots or so I can make it to settings maybe but haven't been able to actually change much of anything, not that it would seem to matter here.
I've flashed via Odin twice, cleared the cashe many times, factory reset 3 or 4 times. Am I screwed here? What else to try?
*UPDATE* I flashed back to 4.4.4 with Odin and no more issues. It appears that my device alone is completely incompatible with the new firmware.

I should also note that I tried airplane mode, safe mode, and removing the sd card with no improvements.

After hours of messing with this thing and nearly giving up, not half an hour after I post here for help, I seem to have found a solution, although hopefully not a permanent one. The problem was happening when I would touch the screen, not scrolling ever, but making selections. On a whim I turned off sound and bam, no crashes.
I would still love it if someone had some insight about this problem, or better yet a solution.
I'm not sure yet if it is just the keypress sound that is killing it, or all sounds. I never did have any issues with the stock keyboard clicks now that I think of it, only the menu press sound. In any case it's not every time it made the sound, just half the time or so. Anything anybody could add to this would be appreciated.
*Edit* Not a solution, but it did help.

Well it's not as stable as I'd hoped. More like before the first factory reset now, but still not good at all. The various sounds definitely trigger crashes quickly(menu options, volume pings, mp3 songs from sd card), but regular silenced menu presses do sometimes as well still. Phone also bootloops several times often before it can get booted stable and 100% always crashes immediately if I try to unlock the screen in the first 5-10 seconds after booting up. Not sure if I'll be able to call or text as it's too late to test that atm. I'll update tomorrow, any insight appreciated.

I would say a bad download but I don't remember if ODIN checks MD5 sums (pretty sure it does). I would do a full wipe and reflash the stock image with odin

I am 100% stock not rooted never been rooted 5.0 vzw and I have had a couple of reboots. Never ever had one on this phone before. My old note 3 was rooted but I got this replacement after the root exploits had all been closed.

ehh not all have been closed

What is the root exploit for Verizon Note 3 with 5.0?

recDNA said:
What is the root exploit for Verizon Note 3 with 5.0?
Click to expand...
Click to collapse
None at the current time but CVE-2014-8609 seems like it could be some use

I spoke too soon when I said the phone was usable now. At best 5 minutes of light use as anything seems to crash it now. I did get a fresh image and used it with Odin with exactly the same result which makes me think its my phones hardware or something. Just seems crazy that it was working just fine before the update. The reason I pushed to 4.4.4 and lost root is because my phone suddenly started an issue where it would crash when making or receiving calls. It wasn't caused by any new apps or anything, just out of nowhere. I tried everything then updated as a last resort, carelessly I went to 4.4.4 instead of staying at 4.4.2 and lost chance of root, but it solved the problem I was having. I wonder if the issue is related somehow.

I was able to odin back to 4.4.4 and it's working fine so far, I assumed that you would not be able to revert back like the last ota and just tried it as a nothing to lose last effort. This is very important news to anybody that is having major issues with 5.0. Maybe, just maybe I'll try it again if they make an update patch for reported issues.
But for now, 4.4.4 it is for me.

VZW Note 3 update to Lollipop
I just finished the Lollipop update and my phone is working great for the past 30 minutes. Seems a little slower then usual but have had no issues besides my phone locking up after downloading the update, may have been due to my phone running down to 14%, but after removing the battery for 20 secs and putting it back on, phone came back on, I plugged into charger and started the update. Will post later if I have any issues.

I have been trying unsuccessfully through odin to downgrade but it keeps failing in odin, I downloaded the official firmware from sammobile.

Just curious if u r tried reinstalling newer odin? Try different USB port and cable. At this point maybe even try different pc if u have access to 1

Tracking down reboots

I've been getting reboots semi randomly for the last week or two and I was wondering if I could get some help on trying to figure out why.
Going back two weeks ago I was having some pretty poor battery life compared to some other users so I tried to do a full purge and restart. I went through the file manager on twrp and deleted any folder for any app that I wasn't using in a possibly misguided attempt to curb any file conflicts. After I did this I did a fresh install of cataclysm and Franco. After running into some reboots I tried with Kylo kernel and had the same issue. I then tried full wipe with Ubermallow and Kylo and had the same issue. Then I did a full lock, unlock, flash stock, root and recovery, and fresh install of chroma and Franco aaaaaand it still reboots.
I've had reboots randomly while listening to music but only 3-5 of them and in every install I've done I've had the same two apps do it. Starbucks app will reboot when using auto fill to log in, either through swiftkey or last pass, and Lyft will reboot the phone seemingly randomly.
What I want to know is whether or not this could be a hardware issue and if not how to get this to stop or if anyone else has had the same issue. It's seems so random yet specific and it's happened on so many different installs that I have no idea. I have been rooting my phones since the OG Droid so I have a pretty good idea of what I'm doing but I have never had an issue like this that lasts through so many installs of so many different things.

Info
Gil Smash said:
I've been getting reboots semi randomly for the last week or two and I was wondering if I could get some help on trying to figure out why.
Going back two weeks ago I was having some pretty poor battery life compared to some other users so I tried to do a full purge and restart. I went through the file manager on twrp and deleted any folder for any app that I wasn't using in a possibly misguided attempt to curb any file conflicts. After I did this I did a fresh install of cataclysm and Franco. After running into some reboots I tried with Kylo kernel and had the same issue. I then tried full wipe with Ubermallow and Kylo and had the same issue. Then I did a full lock, unlock, flash stock, root and recovery, and fresh install of chroma and Franco aaaaaand it still reboots.
I've had reboots randomly while listening to music but only 3-5 of them and in every install I've done I've had the same two apps do it. Starbucks app will reboot when using auto fill to log in, either through swiftkey or last pass, and Lyft will reboot the phone seemingly randomly.
What I want to know is whether or not this could be a hardware issue and if not how to get this to stop or if anyone else has had the same issue. It's seems so random yet specific and it's happened on so many different installs that I have no idea. I have been rooting my phones since the OG Droid so I have a pretty good idea of what I'm doing but I have never had an issue like this that lasts through so many installs of so many different things.
Click to expand...
Click to collapse
What about complete stock ROM (official firmware + kernel)? OR CyanogenMOD?
If your phone fine with stock or CM so it s the ROM/Kernel bug u installed and need to report to its developer
:good:

SM910F Note 4 5.1.1 Random Freezes and Restarts

Hello there xda.
I have a Samsung Galaxy Note 4 SM910F.
So what is happening to my phone is that whenever I am in any random app lets say reddit or even chrome for example. It will like freeze for a minute or two and then unfreeze.
In more extreme cases it will reboot.
So this happened randomly because I flashed a Stock unbloated 5.1.1 ROM from here back in december and everything was working smoothly and stuff. I had xposed installed and all my apps. Then in February it started with this random freeze/reboot. I had not installed anything else apart from what I had for the last 3 months.
So I restarted the phone, changed the battery and stuff to see whether that will fix it. However it didn't. So I formatted the phone (the soft type) just so I can install another ROM. So I tried another ROM, flashed the correct CP and BL and stuff and then just installed chrome and whatsapp. After an hour or two the same thing happened. So this time I factory reset he phone, like a complete wipe and I installed the unbloated ROM once again with few apps. Same thing happened...
So my last resort was to install Cyonagen Mod. After an hour or two same thing happened...
I don't know what is the problem. I read about some peoples phones emmc failing and thus the freezing, but I am not sure yet.
Please could you guys explain what I should do to fix this?
Thank in advance!

I have the same problem. Starting on mid january. I'm on stock 5.1.1 with root and twrp recovery
Tried backup and factory reset

I went back to stock after I factory reset the phone. And still had the same problems.
People say that its a hardware problem... So I guess I'll have to send it back to Samsung soon.
I think I tripped the knox. I just have to unroot and get it back once again to stock and send it back. I hope that they accept it.

i have the same problem. my model is SM-N910W8 and I bought it from 2nd hand, so no receipt and no prove of purchase.
can I still send it back to samsung to fix it?

same problem as you and now my phone died completely .
my phone was 4 months and he has not supported any longer he died naturally lol.
my operator gave me another free under warranty because the phone had a faulty motherboard and after several back galaxy note 4

This started happening to me a week or so ago and my phone just got stuck in a boot loop after it froze and rebooted. I'm on the latest stock firmware. Tried factory reset, reflashed stock firmware, nothing helps. It still reboots (sometimes it almost gets booted completely, other times it reboots after 2 seconds.

Just disable finger print. Yes that magic feature offered by Samsung is causing more hungry that happiness since S5

EclipseX said:
Just disable finger print. Yes that magic feature offered by Samsung is causing more hungry that happiness since S5
Click to expand...
Click to collapse
Many thanks. This was driving me mad for a few days, I had tried three different ROMS, completely wiping everything. I eventually went back to stock, which I'm still running and it was the same; it would run fine for a few hours and then start to lock up until eventually it would either reboot or stop responding and I'd have to pull the battery to restart it.
Just not selecting fingerprint security doesn't work, you have to force stop "Fingerprints" in Application Manager (All).

just do not setup the finger print lol. I was having those problemes too when I bought the note 4 until someone tell "do not setup the finger print" lol, not I'm a happy user.... I hope that android 6.0.1 solve the probleme
HXOY said:
Many thanks. This was driving me mad for a few days, I had tried three different ROMS, completely wiping everything. I eventually went back to stock, which I'm still running and it was the same; it would run fine for a few hours and then start to lock up until eventually it would either reboot or stop responding and I'd have to pull the battery to restart it.
Just not selecting fingerprint security doesn't work, you have to force stop "Fingerprints" in Application Manager (All).
Click to expand...
Click to collapse

EclipseX said:
just do not setup the finger print lol. I was having those problemes too when I bought the note 4 until someone tell "do not setup the finger print" lol, not I'm a happy user.... I hope that android 6.0.1 solve the probleme
Click to expand...
Click to collapse
Spoke too soon, it's started rebooting itself again.

Same problems here since 2 days. I was on original 5.1.1 software... Very strange all those people with the same problems

did the problem was resolved ? started to have the same problem 3 days ago ! was on 6- flashed stock with full wipe..nothing ! downgraded to 5.1 with full wipe via odin...again nothing !
WTF [email protected]!

Davids said:
did the problem was resolved ? started to have the same problem 3 days ago ! was on 6- flashed stock with full wipe..nothing ! downgraded to 5.1 with full wipe via odin...again nothing !
WTF [email protected]!
Click to expand...
Click to collapse
Still having the same issue around the same time everyone else started experiencing it.
I also was rooted and had xposed installed on 4.4.4 before the issue started happening.

Try the solution provided here & report back..
http://forum.xda-developers.com/note-4/help/note-4-sm-n910f-freeze-restart-issue-t3439111

Random reboots with ZUK Z1 - neverending story

Hi,
I am reading from time to time here at xda about random reboots issue with ZUK Z1, so here is my short story.
I am the user of ZUK Z1 since last year at the time there was only COS12.1 and CM12.1 available. The phone was working great for the first few months, no single random reboot, even with heavy usage and tons of root tools like xposed framework, greenify (with exp. mode), amplify and other experimental tools etc. Rock solid stability, CM12.1, ZUI, COS12.1, no matter which one.
Some day, somewhere beetween feb/march this year I started to see occasional random reboots, sometimes once a week and sometimes three times a day. After the last one of this random reboots, the phone refused to boot. No recovery mode, no charging screen, no fastboot, even no access to qualcom recovery port for use with QPST and QFIL tools.
Tried to drain the battery and charge again with no success, tried to soft-restart by power button - no success. The thing that helped after phone sitting on desk for next three months, was to dissassembly the phone and reconnect battery. After this, the phone boots up again, bot the random reboot issue is back, no matter CM12.1, CM13 or COS12.1
And now the questions time:
The question is, is this a software issue after some of the updates or hardware issue?
Are there users with the random reboots problem with the newest firmware?
How to debug and catch this random reboot on the logs without ADB connected to see what is going on?
What have i done to fix the issue:
- reflash phone many times with different versions of COS12.1 and CM13
- flash fresh .zip from recovery
- flash directly from fastboot with official COS images the support page
- fsck, partirion check for errors, etc.
- formated phone by QFIL tools
- tried to track the problem from logs, but so far no value information are stored after reboot
What i am going to do:
- install ZUI 1.6 to verify that the issue comes back
- as much as i can, use the device with ADB logcat connected by cable, to catch the occasional reboot
- recompile kernel with enabled options to store crash reason after reboot ( kernel pstore feature or last_kmsg )

I am in the same situation as you, investigating....
Please update your results, very interested to find if software or hardware problems....
Thank you.
Carlos

Are you restoring apps after you flash your phone? If so, try not to. Just install basic apps you need and see if problem persists, since Google restores app with it's data.

Phone rebooted in recovery, so I think it's a hardware problem.
Phone is traveling to China again.

After what perio of time your problems started? I have my z1 for 2 weeks and it works perfect. I keep it on heavy usage for a few hours daily.

Fenomen007 said:
After what perio of time your problems started? I have my z1 for 2 weeks and it works perfect. I keep it on heavy usage for a few hours daily.
Click to expand...
Click to collapse
Phone arrived 25th may, 20 days with no problems, reboots were increasing to the limit that icons on main screen didnt load, rebooted inmediatly. So phone became unusable.
Hope your unit to be the good one!

errecez1 said:
Phone arrived 25th may, 20 days with no problems, reboots were increasing to the limit that icons on main screen didnt load, rebooted inmediatly. So phone became unusable.
Hope your unit to be the good one!
Click to expand...
Click to collapse
I love everything in that zuk so hope it won't brick. When it happen i will just chargeback money from gearbest

Hello,
I'm in the same situation !
My phone randomly reboots and also freeze (have to do an hard reset).
Have you find any solution ?

I am also having this issue... I will probably send it for the warranty. I have tried a few different roms, even restored back to CyanogenOS and the reboots continued...

I got mine since October, haven't had any reboots so far.
I'm running the latest update from cos without root or custom rom.

Seems like a hardware issue to me, I have tried everything software side.

same issue
I'm also having the same issue,any fixes??

Random reboots just stopped happening on my device a week ago. Before that I was trying different ROMs and flashed different versions of TWRP but the reboots were still happening. Then the reboots just stopped from happening and now everything is working perfect. I think it is a hardware fault. Probably some electronics (cables or what not) on my device are now having contact but were not having it before, I don't know. But if you are experiencing rebooting issues, just send your phone to the repair.

Any fix to this?

Whenever I do dirty flash, my zuk z1 random reboot twice a week. It is highly recommended to do a clean flash if you want to avoid random reboot.
Clean flash = No random reboots. @sebeqone

Random reboots after nougat update

Anybody else's phone rebooting every few days..?
It hard reboots (Galaxy S7 edge screen), so i thought it might be hardware failure.
Haven't downgraded to 6.0 to check.
I don't have an sd card inserted (because the one i had corrupted which caused my phone to randomly reboot, now i took it out and it still does it)
Also, I noticed that every time it randomly reboots, the battery percentage drops significantly.
G935F, stock

re: reboot issues
wpbogdan said:
Anybody else's phone rebooting every few days..?
It hard reboots (Galaxy S7 edge screen), so i thought it might be hardware failure.
Haven't downgraded to 6.0 to check.
I don't have an sd card inserted (because the one i had corrupted which caused my phone to randomly reboot, now i took it out and it still does it)
Also, I noticed that every time it randomly reboots, the battery percentage drops significantly.
G935F, stock
Click to expand...
Click to collapse
Before you updated to nougat 7 did you do a full and complete wipe
which includes wipe system, data, cache, dalvik cache and last but
not least did you do a factory reset in twrp recovery before odin
flashing the Nougat firmware?
Are you 100% sure that you odin flashed the correct Nougat 7 firmware for your S7 Edge?
Flashing the wrong firmware can cause rebooting issues and fast battery drain.
Flashing without doing a full and complete wipe can cause rebooting issues too.
Good luck, have a great day!

Misterjunky said:
-snip-
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Click to collapse
well, i had a clean 6.0 install which upgraded to 7.0 via ota (UK BTU firmware),but thanks i suppose
(and i also factory reset 7.0 many times)

I am getting random reebots since nougat. I flashed the bell nougat (in on Rogers in canada) and then flashed the Rogers CSC. Things seem to check out so I'm not sure what's wrong. I am going to try to get the Rogers nougat files and see if that addresses the issue.
Sent from my SM-G935W8 using Tapatalk

I have the same issue.... I have unlocked phone on a thai carrier

You DO NOT have to do a 'factory reset' every time you have an update, not even for an operating system update.
I don't know where this comes from but it's stupid.
These updates are designed to integrate with existing systems!
You are as likely to solve any issues with a few reboots.
If you have a problem it's likely due to software conflicts of an app you've installed, not the operating system. Android is pretty good sorting itself out.
So, you do a factory reset with all the hassle of trying to get things back to where you were and then you install another app which causes an issue and ...
Pointless as are the cache wipes always suggested. Android is good at managing resources.
At least with a cache tidy up you're not back to square one
I wished folks would stop suggesting factory resets at every opportunity. Mad.

I get them too, i`m on the lastest NEE software updated via ota. Randomly, when i get it out of the pocket, it says enter pin number because your phone was restarted, i`m using fingerprint lock.

Hello I have a Galaxy S7 and since the update to Android Nougat 7.0, my phone restarts randomly, it can stay an entire week without restart and it can also restart 2 days in a row. It's totally random. I have reset to the factory settings and I have reinstalled only the most important applications (facebook messenger, viber, yahoo mail) but unfortunately about ten days after reset, the problem has reappeared. What could be the cause of this problem? For info, the firmware version installed on my phone is: G930FXXU1DQBO. Also, I saw on SamMobile that the countries that received the update later, had a new version. Could the problem come from that? Is this a bug in the firmware installed on my Galaxy S7. Thank you in advance for your help.

Sadly I have the same problem. Oddly enough this is my first handheld which I didn't root and the first I am running into such issues with.
Got a OTA update to Nougat and I am getting almost daily random restarts.
I wasn't able to discern any patterns so far. Sometimes while it is charging, sometimes just being in my pocket. It doesn't run hot as if an app is running havok nothing.
So far I cleared the cache and that seemed to help but alas it started again.
Does anyone have an idea what is left to try? I would do a complete wipe, but others reported that it did jack for them so I am hesistant to try it.

Sorry for My bad English, i m italian.
Try to remove Chrome. The issues is there for me.
Bye

I have some problem. Not to mention battery life severely reduced after update to nougat. usually 5h screen on time to now 2.. max 3h. SAD.

Samsung Galaxy S8+ Random Reboots
Same problem with my Samsung Galaxy S8+ running Nougat. Purchased the phone from AT&T and received it 3 days ago. It randomly rebooted twice so far, once when I was looking at photos and once when using the play store

Olynth said:
I get them too, i`m on the lastest NEE software updated via ota. Randomly, when i get it out of the pocket, it says enter pin number because your phone was restarted, i`m using fingerprint lock.
Click to expand...
Click to collapse
I have the same problem. It is completely random, it can happen every 2 days or once a week. Even after a factory reset, this problem of random reboots still persists. The firmware version is G930FXXU1DQBO and I still have not received a new update. Have you solved your problem?

GeekTN said:
I have the same problem. It is completely random, it can happen every 2 days or once a week. Even after a factory reset, this problem of random reboots still persists. The firmware version is G930FXXU1DQBO and I still have not received a new update. Have you solved your problem?
Click to expand...
Click to collapse
Same here sometimes once a month, sometimes twice a day. No idea why. Probably its Sammy

xantrk said:
Same here sometimes once a month, sometimes twice a day. No idea why. Probably its Sammy
Click to expand...
Click to collapse
Do you reset your phone to factory settings? What is your firmware version? It seems that the old versions are not very stable.

GeekTN said:
I have the same problem. It is completely random, it can happen every 2 days or once a week. Even after a factory reset, this problem of random reboots still persists. The firmware version is G930FXXU1DQBO and I still have not received a new update. Have you solved your problem?
Click to expand...
Click to collapse
No, the problem is still here, i did not receive any software updates so far. Sometimes it reboots even twice a day, random, sometimes 2-3 weeks without reboot. Waiting for ota update, maybe it will solve it.

GeekTN said:
Do you reset your phone to factory settings? What is your firmware version? It seems that the old versions are not very stable.
Click to expand...
Click to collapse
Resetting on february build helped. Reboot free since almost one month. But im sure it will come back, It did before.

xantrk said:
Resetting on february build helped. Reboot free since almost one month. But im sure it will come back, It did before.
Click to expand...
Click to collapse
After receiving the February version, did you receive a corrective update? If this is the case, it may be the update that has solved your problem.

My galaxy s7 have the same issue, rom Brazil zto, full cache wipe data, reinstall rom, i don't know what to do it,

robertorochajr said:
My galaxy s7 have the same issue, rom Brazil zto, full cache wipe data, reinstall rom, i don't know what to do it,
Click to expand...
Click to collapse
Since when did the restarts start? What is the firmware version number of your Galaxy S7?