Audio call recorder - LG G6 Questions and Answers

I used to use acr to record calls on the lg g4. It worked fine in all ways.
On the g6 h870ds hardware rev 1 it doesn't work.
The other party always sounds soft and distant. It's also very noisy. I've tried turning voice clarity and noise suppression on and off, it's the same both ways.
*I find calls very noisy. No matter what there is static
*If I use a headset – whether wired or bluetooth, the other side is very soft, almost inaudible
*If I use speakerphone, my side is very soft, almost inaudible
*If I use nothing, it seems OK. But I need a headset because I need to take notes etc on long calls.
*I tried audio source = auto, mic, it seems the same
Is this a problem with the g6 or the software? Is there software that works with g6?

I am using ACR as well and it seems fine... I tried other apps before but they didn't turn out good... I would suggest you try another app and see?

Related

How to prevent OS from muting audio output when making a phone call

I'm working with an app running at Windows Mobile 5.0 pocket pc. And I
use 'waveout' functions to play some audio file, sometimes my app need
to automatically make some phone call using TAPI. Here comes the OS
behavior which I don't want: the audio output is somehow muted. I want
the audio output keeps the same volume, is there any way do it? Thanks
a lot!
When call is in progress, audio path is changed. This is a hardware feature (you can read about it in many posts about answering machines).
Currently there is nothing that can be done about this.
I had not actually tested this so I gave it a go. No sound gets through when I programmatically play a sound or when I use the media player. I belive Levnum is correct because when I play a sound and hang up the phone during the play back, the sound returns but is choppy for an instant. That would be caused by the path of the audio being switched. When i programatically change volume it is normally very clean, eg loud to soft but with not noise between.
a bit off topic...
One thing that bothers me about this isolation of the phone audio hardware is the presence of the GSM 6.0 input properties for the microphone. If the hardware is truly isolated from the system then why have this sampling format? Wouldn't the phone be doing its own sampling and not need windows to have this capablity?
What a bad news! Thank you anyway.
experimenting with the volume during a call
In June played a lot with audio levels on my hp h6315 while using TAPI and recorded my results. The 6315 isn’t an HTC device but I think it probably works similarly. I have a wizard too, but haven’t experimented as much with it.
Here are my notes that I typed when I did it:
(perhaps they will be useful to someone)
[size=+2] Playing wave stream while establishing a GSM call using built-in phone software[/size]
Inbound GSM call with ear bud (speaker and phone volume low setting)
Sound continues through ringing
Sound cuts out for ~1 second after selecting answer
Sound continues mixed with call
After call hang-up sound still continues
Inbound GSM call without ear bud (speaker and phone volume highest setting)
Sound switches to a lower setting (front speaker?)
After selecting answer, sound changes momentarily to high
Then Sound cuts out for ~1 second
Sound then resumes at lower level
If phone is put on speakerphone the sound goes to high level
Sound continues mixed with call
After call hang-up, with call on speakerphone, sound continues after a brief interruption
After call hang-up, sound reverts to loud and continues. There is a gap as in Speakerphone case, but it isn’t as noticeable since the change in volume helps to mask it.
Outbound GSM call with ear bud (speaker and phone volume low setting)
Sound is interrupted for about 1-2 seconds after hitting talk
Sound then continues through answer and hang-up. (mixed with call)
Outbound GSM call without ear bud (speaker and phone volume highest setting)
Sound is interrupted for about 1 seconds after hitting talk
Sound resumes at lower volume through call
Sound has brief interruption at hang-up while on speakerphone.
Sound reverts to higher volume after small gap at hang-up while not on speakerphone
[size=+2]Recording while establishing a GSM call using built-in phone software[/size]
Inbound GSM call with ear bud (mic on gain 5)
Recording continues through ringing
Slight break while answering then resume for brief time then changes to much lower gain.
Remains at lower gain
Inbound GSM call with ear bud (mic on gain 1)
Same as mic gain on 5, didn’t seem any quiter, also same with mic on AGC
OutBound GSM call with ear bud (mic on gain 5)
Slight break after pressing talk then resume for brief time then changes to much lower gain.
Remains at lower gain
Click to expand...
Click to collapse
I think my largest problem was the microphone gain, but I don’t remember for sure. On my typical volume settings, the cases where the volume level lowers, it often lowered so much that I couldn’t hear it without listening very carefully. Originally, I thought it was totally muted.
To help minimize the change in volume level, try adjusting the regular system volume to a relatively low level and put the phone volume on max. This helps some, but to fix the problem try multiplied the audio samples by 2 or more before playing them to the speaker. Find the best multiplication factor by trial and error.
Of course, your’s may be different.
For the off topic part, I thought the audio path for the microphone always was available to windows mobile and only the audio to the “telephone receiver” wasn’t.. There is only one microphone, but two speakers. The main system speaker is the one that you use to play wave files. The “telephone receiver” is the one that as far as I now is only used for telephone calls. I expect that this telephone receiver speaker is connected directly to the GSM chipset. I think when put on speaker phone the sound goes out through the main speaker. (I don’t have my phone with me so I can’t check right now)
Yes that is what I think as well. So if the phone "chip" is recording/playing the sound using the same hardware why dose windows need to be able to sample at that rate? Its the phone that needs to do the smapling.
The drivers on individual devices can vary a lot when it comes to sound. For example, on some of my devices playback will comence as soon as I add buffers that are appropriately prepared. This is not correct behaviour - the driver should wait for the waveOutWrite before it starts. On other devices the driver continues playing until a buffer is finished even if the waveOutReset is called. When it comes to setting the volume with waveOutSetVolume I have has more varying results on just about every device. Because of this I think it is not very usefull to spend a lot of time perfecting code for this sort of thing. Even if as a programmer you do everything correct its going to sound wrong somewhere.
If the phone can stream the call to and from a bluetooth headset then doesn't this mean the in call audio is accessible programmatically somehow?
Or am i missing something
Actually there was a theory floating around that if you could create a 'fake' / virtual BT driver you could capture and send sound from and to the phone.
As far as I know no one on this forum has done this.
It should be noted that some companies like gigabyte are producing phones with built in answering machines.
I think the hardware separation thing may just be an HTC thing and even then only for certain models.
reddreamster -
If you just want to play the audio to the user at the local end, and not down the phone line it is possible. As the others have said HTC keep the phone and local audio completely separate, so you can't play the audio down the phone.
Calling TerminateProcess to kill off cprog.exe can reduce the amount the system interferes in your TAPI calls ;-)
But to re-enable the local audio output this will probably not be enough. You need to call entry point 218 in \Windows\ossvcs.dll
This function takes 1 DWORD parameter, and you should pass the value 1.
I can't remember the return details, but it can be treated as a boolean:
if (return_code)
{ it succeeded }
Make this call AFTER you have made the TAPI connection, and it will re-enable the local audio output.
Hope that helps
Stuart
Solution
Microsoft published the anwser to this in Jan (2007). It's probably no longer of interest to reddreamster, but I thought I would publish a link to the answer in hopes that I might help the next person with the same question that manages to find this thread.
http://blogs.msdn.com/medmedia/archive/2007/01/04/the-wavedev2-gainclass-implementation.aspx
Also, you might be interested in this about the Mixers
http://blogs.msdn.com/medmedia/archive/2007/01/12/what-do-you-mean-by-mixer.aspx
Keywords that might have helped you find this:
mixer api mixerapi wave api waveapi tapi wavedev2 audio gain gainclass volume waveOutMessage waveOutSetVolume wave device
levenum said:
Actually there was a theory floating around that if you could create a 'fake' / virtual BT driver you could capture and send sound from and to the phone.
As far as I know no one on this forum has done this.
It should be noted that some companies like gigabyte are producing phones with built in answering machines.
I think the hardware separation thing may just be an HTC thing and even then only for certain models.
Click to expand...
Click to collapse
Yes there was a theory. And here is the final answer to that too:
http://teksoftco.com/forum/viewtopic.php?t=34&start=15
We had another attempt of making PhoneREC possible - by intercepting the voice flowing through the BT driver when a Bluetooth headset is connected:
1) when a call is established, the software would have enabled voice routing to Bluetooth headset
2) if a headset was not present, it would have been emulated (to be able to use the device without headsets with phonerec too)
3) voice data over bluetooth would have been in the form of SCO packets
4) our software would have intercepted the SCO packets, extract the voice data, record it to a file, and play it on the device's speaker (so no need of using the headset to hear the other party in the call)
Unfortunatelly this failed too, as the SCO packets are handled in the hardware, so we found no way of capturing those from a software program.
The only remaining option is to use a custom made wired headset with PhoneREC. This works and assures high fidelity sound for both parties, but the phoneREC user can only record the phone call by using the special wired headset.
Click to expand...
Click to collapse
So consider the subject closed, and sorry for the bad news,
Radu

Theory: Two way Call Recording

Our HD2 can not do Two way Call Recording by default.
However:
rule 1: Samsung Omnia II Can do Two way Call Recording by tweaking registry
rule 2: Samsung Omnia II have a Hacked Sense ROM
now...
If Samsung Omnia II + Hacked Sense ROM + Two way Call Recording Registry Tweak
can do two way recording
Then
WM 6.5 disable HD2 two way call recording on purpose OR HD2 missing some system file OR HD2 need to replace some system file from Samsung Omnia II ?
ELSE
The HD2 Sense disable two way call recording on purpose? How about Samsung Omnia II disable sense UI, can it do two way recording ?
I don't have Samsung Omnia II, can not do the test...
Please help if you can.
htc disabled it because they don't agree with silent recording (which has legal implications in some countries).
If someone have both phone, they can confirme that.
Mine works!
dwin said:
If someone have both phone, they can confirme that.
Click to expand...
Click to collapse
My HD2 DOES record both ways when using Resco Audio Recorder. My outgoing voice is crystal clear, while the incoming voice is just slightly more quiet (but very easily understood).
PeterHTC said:
My HD2 DOES record both ways when using Resco Audio Recorder. My outgoing voice is crystal clear, while the incoming voice is just slightly more quiet (but very easily understood).
Click to expand...
Click to collapse
The easiest way to test if its actually recording properly or just picking up the mic through the speakers is to try recording whilst the headset is plugged in. If the incoming recorded voice level is the same with the headset plugged in (and in your ear so there is no chance feedback) then you have an element of proper 2 way recording.
If I have the time I may flash some different bases and see how they compare.
Mark.
mskip said:
The easiest way to test if its actually recording properly or just picking up the mic through the speakers is to try recording whilst the headset is plugged in. If the incoming recorded voice level is the same with the headset plugged in (and in your ear so there is no chance feedback) then you have an element of proper 2 way recording.
If I have the time I may flash some different bases and see how they compare.
Mark.
Click to expand...
Click to collapse
I'll try plugging in a headset and let you know. Give me a few hours. Guests just arrived.
Peter
I was wrong!
PeterHTC said:
I'll try plugging in a headset and let you know. Give me a few hours. Guests just arrived.
Peter
Click to expand...
Click to collapse
I was wrong! I connected a headset, made a phone call, and ONLY my outgoing voice was recorded. The incoming "caller" was NOT recorded.
Forgive me.
Vito Audio notes works like charm on hd2
equalness said:
Vito Audio notes works like charm on hd2
Click to expand...
Click to collapse
are you really sure? there are a number of ongoing threads about this and the consensus seems to be that when you test it, you make a call to your landline in a nice quiet room, and its actually picking up there other end through your mic.
try starting to record, then call your mobile so you get an engaged tone, maybe have tv in background, when you listen back, not a trace of engaged tone.
equalness said:
Vito Audio notes works like charm on hd2
Click to expand...
Click to collapse
Can you repeat the test from post5?
Mark.
RiAySoft makes Auto Phone Call Recorder (v.1.30) which I works really well on my HD2. Incoming call recording is direct and doesn't rely at all on the microphone. I had to pay a few bucks for it though but it's well worth it if you need it. Link below. http://riaysoft.perso.sfr.fr/en/?Windows_Phone:Phone_Call_Recorder
doesn't mention hd2 in compatibility list, have you tried it with the headset?
Yes, please plugin your 3.5mm Headset which you use to listen to music,
and make a call, see if both side is recored,
if yes, great news.
Try the free demo!
I don't know what I've done with the original headset I use my own earphones but go to the download site and just install it. It's an unregistered version with some reduced functionality I believe but it ought to be enough to test the earpiece out.
stammerx said:
RiAySoft makes Auto Phone Call Recorder (v.1.30) which I works really well on my HD2. Incoming call recording is direct and doesn't rely at all on the microphone. I had to pay a few bucks for it though but it's well worth it if you need it. Link below. http://riaysoft.perso.sfr.fr/en/?Windows_Phone:Phone_Call_Recorder
Click to expand...
Click to collapse
same problem.it's picking it up through the mic. with the head set theres nothing from the other end, and to be fair this end is pretty faint through the wired mic.
the open mic is pretty good,I can see how you wouldthink it's working correctly.
Try covering the mic
Here's what I did before:
Try getting someone to help you make a test call without the earpiece in. Next try covering the mic while the other party is talking and you won't hear the difference when you play back the recorded file. On the other hand if you were to cover the mic whilst you were speaking into the hd2 you'd get an audible drop in volume.
I have also considered the fact that the mic might be picking up vibrations through the phones body (this would in reality be very unclear because phone mics are designed to pick up modulations in air waves which move much slower than they do through solids). Another quick test to prove this would be to compare the relative volumes of recorded audio using both different programs. Unless ACR has code artificially reducing the volume of incoming sound (doubt this) then both software should demonstrate similar results.
My guess is that the earpiece might require yet another set of code to enable recording of the rerouted audio.
my take is that it is carrying through the body to the mic, my reasoninhg being that even if you cover the earpiece, the ambient sound of the caller is still pretty clear.it almost sounds like its coming out of the back speaker too. maybe the rigid glass makes the sound carry without too much distortion.
someone will figure it out, its not s priority for me,I can wait.

In call microphone issues when using headphones

Does anyone else have the problem where the other person can't hear you when you use a pair of headphones while in a call? When removed, they can hear me fine. I'm hoping that this is a software issue that can be resolved in an update. If not, then i want to return it before my remorse period is over.
I am having distorted sound - other party hearing it unclear and distorted..
looks like a hardware issue.. tried with 2 earpiece... no luck.
I'm actually starting to wonder about that. It may actually be a software/driver issue. I was on the phone yesterday and decided to do some testing. Unplugging them and plugging them back in provides perfect audio to the other person for a few seconds before going back to garbage, as does muting and then un-muting the microphone when in a call. Something I've noticed about the microphone is that the gain seems to be set too high - try to make a recording of cars going by - guaranteed clipping (don't have the volume too loud or you could blow out the speaker you're listening to it on).
rr5678 said:
Does anyone else have the problem where the other person can't hear you when you use a pair of headphones while in a call? When removed, they can hear me fine. I'm hoping that this is a software issue that can be resolved in an update. If not, then i want to return it before my remorse period is over.
Click to expand...
Click to collapse
I ran into the same issue. However, the headphones I was using didn't have a built in microphone. I discovered that if I plug in headphones that lacked a built-in mic, the phone switches its internal microphone's gain to the gain it would use if you were holding the headset to your ear. I held the microphone in close proximity to my mouth and that solved the issue.
I guess this would be a software issue.
KlipperKyle said:
I ran into the same issue. However, the headphones I was using didn't have a built in microphone. I discovered that if I plug in headphones that lacked a built-in mic, the phone switches its internal microphone's gain to the gain it would use if you were holding the headset to your ear. I held the microphone in close proximity to my mouth and that solved the issue.
I guess this would be a software issue.
Click to expand...
Click to collapse
That's exactly the testing I did and exactly what I was thinking. Now to wait for LG or Google to fix it.
Another experiment you might try would be to put your finger over the secondary microphone on top of the phone and see if that makes a difference. (My guess is that the reason your voice comes through softly with the headphone plugged in is that the phone is still doing background noise suppression, which works by taking the difference between the main microphone, which picks up your voice plus ambient noise, and the secondary microphone, which mostly picks up just the ambient noise. When your mouth is far away from the phone, your voice is equally loud in both microphones, so the difference doesn't yield much voice signal. If your voice comes through louder after stopping up the secondary microphone, that would confirm this explanation for the problem.)
wmm said:
Another experiment you might try would be to put your finger over the secondary microphone on top of the phone and see if that makes a difference. (My guess is that the reason your voice comes through softly with the headphone plugged in is that the phone is still doing background noise suppression, which works by taking the difference between the main microphone, which picks up your voice plus ambient noise, and the secondary microphone, which mostly picks up just the ambient noise. When your mouth is far away from the phone, your voice is equally loud in both microphones, so the difference doesn't yield much voice signal. If your voice comes through louder after stopping up the secondary microphone, that would confirm this explanation for the problem.)
Click to expand...
Click to collapse
Next time I'm in a long phone call where I am using headphones, I'm going to try that. It could be possible.
wmm said:
Another experiment you might try would be to put your finger over the secondary microphone on top of the phone and see if that makes a difference. (My guess is that the reason your voice comes through softly with the headphone plugged in is that the phone is still doing background noise suppression, which works by taking the difference between the main microphone, which picks up your voice plus ambient noise, and the secondary microphone, which mostly picks up just the ambient noise. When your mouth is far away from the phone, your voice is equally loud in both microphones, so the difference doesn't yield much voice signal. If your voice comes through louder after stopping up the secondary microphone, that would confirm this explanation for the problem.)
Click to expand...
Click to collapse
This appears to be what is happening. The top mic is doing noise cancelation for the bottom mic.
I called a friend and plugged in headphones. When I didn't cover either mic, she said I was quiet (because the phone thought I was background noise). When I covered the top mic, she could hear me fine.
At this point, I'm inclined to say this is a software issue because the phone app can switch between microphones and which one is used for background noise cancelation. (Putting the device in speaker mode appears to use the top mic only.)
Sent from my Nexus 10
That's good confirmation -- thanks for running the experiment. Maybe I'll put a little wad of putty in the car to stick over the top microphone while I'm driving!

Front microphone buggy

Hello everyone, I just got a used LG G6 today. Everything seemed to work fine except a little lag and heating issues until I tried out calling. I noticed that whenever I make a call, the front receiver microphone doesn't work most of the time. Sometimes it does but I either hear static, really low volume, or it just stops working. I have to put the phone on speaker to be able to hear correctly. Does anyone know how to troubleshoot this? I already tried turning off voice suppression and noise clarity. Thanks in advance.
Try this. Adjust the volume in-call to make it louder. See if it makes a difference.

mic not working in speaker mode

few days ago the speakerphone function on my max pro m1 stopped working. The close mic (earpiece, holding phone to the ear) still works fine. Testing using voice recorder shows that BOTH mics still pick up sound fine (in interview mode), the top mic less so but still of a noticeable volume. Video recording with sound using the camera app still works fine.
In fact, the "speakerphone" mic is only broken during calls from the native phone app and using Skype, Facebook Messenger, Whatsapp (both with and without video, though the close mic still works).
So I can record a video of myself speaking fine, presumably using the same microphone and camera as the messaging apps, then have no/very low volume when making a video call. The same apps will record my voice fine using the voice recording component of the app. It's just during the audio or video calls when it breaks down.
Tried reboot, safe mode, clearing cache, turning off/on noise cancellation, changing app permissions (within reason), and a few other things I forgot.
Many thanks in advance to anyone who can help!
reset & reflashing firmware could not help
Sumit Saroha said:
few days ago the speakerphone function on my max pro m1 stopped working. The close mic (earpiece, holding phone to the ear) still works fine. Testing using voice recorder shows that BOTH mics still pick up sound fine (in interview mode), the top mic less so but still of a noticeable volume. Video recording with sound using the camera app still works fine.
In fact, the "speakerphone" mic is only broken during calls from the native phone app and using Skype, Facebook Messenger, Whatsapp (both with and without video, though the close mic still works).
So I can record a video of myself speaking fine, presumably using the same microphone and camera as the messaging apps, then have no/very low volume when making a video call. The same apps will record my voice fine using the voice recording component of the app. It's just during the audio or video calls when it breaks down.
Tried reboot, safe mode, clearing cache, turning off/on noise cancellation, changing app permissions (within reason), and a few other things I forgot.
Many thanks in advance to anyone who can help!
reset & reflashing firmware could not help
Click to expand...
Click to collapse
I just realized this problem and this occurs to my device too. Maybe it's just a bug from new update, typical. Well, the waiting game begins. Hopefully asus fix it on the next update. Too many bugs.
Issue fixed ......
Sumit Saroha said:
Issue fixed ......
Click to expand...
Click to collapse
Please tell me how did you fix the mic??

Categories

Resources