Video Unboxing of the HTC U11 and Customer Service RANT - HTC U11 Guides, News, & Discussion

Fellow XDA members please check out my Unboxing video of the U11 in the UK and I talk about the extremely bad customer service by HTC UK. Enjoy and subscribe to my YouTube channel for much more content
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Who wants to preorder one? Get it here!

http://www.inkino.co.uk/zen/index.p...ucts_id=2503&zenid=l6kq0544tuqdc7d3j9alaujoa2
Found this via the HTC site!
Happy buying!
BEWARE!!!!!
nowimboard said:
http://www.inkino.co.uk/zen/index.p...ucts_id=2503&zenid=l6kq0544tuqdc7d3j9alaujoa2
Found this via the HTC site!
Happy buying!
Click to expand...
Click to collapse
BEWARE!!!!! that link leads to the touch HD page but with a touch diamond already added to the cart. are you hoping people will blindly check out and have a free touch diamond shipped to you? or do you just want to get a kick out of people spending extra money on a phone they didn't intend to buy???
I logged onto the site and when I went to the checkout, it was the HTC HD unit!
Not sure why you got a HTC Diamond ????
But always good to check first !
Cheers
my apologies to the OP, i jumped the gun. i dont know what happened either, i clicked on that link multiple times, i even cleared the browser cache each time. blah.. must be my computer acting up again. my bad once more
Well but the site is not worth my confidence or true..
they have on the bottom of the page this:
Copyright © 2006 Inkino Ltd.
2006?! outdated no?
atomikpt said:
Well but the site is not worth my confidence or true..
they have on the bottom of the page this:
Copyright © 2006 Inkino Ltd.
2006?! outdated no?
Click to expand...
Click to collapse
No - that is when they asserted copyright. I can vouch for inkino (having visited their stores and purchased from them several times). They offer great and reliable service.
Others think so too -eg:
Metisse said:
Can I just add that I have bought my QTEK S200, Trinity and Touch Pro from INKINO. You may not get the very best price (you are generally talking only a few tens of pounds on a £500 product), but the service and assistance I have had from the guys who work there is second to none.
I went in yesterday with a problem on my Touch Pro and it was sorted straight away with no quibbles whatsoever. All the people who work there know their stuff when it comes to HTC and will be very straight with you. They are an HTC Authorised Ultimate Partner. They do not hard sell or push something they know is not what you want or need. A BIG contrast to some of the other stores in that area!
There are in fact two INKINO stores. The one at 48 Tottenham Court Road is within another shop and can get busy, the other is a little down the road at 9 Great Russell Street, bigger and generally more staff but no less quality of service.
(A big thanks to Alan, if you're listening, for yesterday - its working fine)
PS I don't work for them either.
Click to expand...
Click to collapse
Interesting email from Clove Technology....
There are some things in life that are worth waiting for; the new HTC Touch HD is just one of those things. You registered to be notified when the HTC HD became available, we can today confirm that as of next Tuesday, the 4th of November, we will have limited stock arriving.
This exceptional unit has received phenomenal levels of interest and is the ultimate Windows Mobile device. Want to be reminded of what all the fuss is about?
If the answer is yes, take a look at the following:
- 3.8-inch wide, WVGA (480 X 800 pixel) for a rich viewing experience
- Vibrant TouchFLO 3D user for complete finger navigation of the main features including contacts, calendar, music and video.
- Surf the web and download pages at broadband speed with HSDPA internet connectivity
- GPS on board with Google maps offers street level navigation
- 5 megapixel camera for quality stills and video
- 3.5 mm audio jack makes the HTC HD compatible with the majority of audio equipment available
- Bluetooth and WiFi for complete wireless connectivity to other devices and the internet or networks.
With such a feature rich specification this is the device that everyone is talking about. Much of our first stock is pre-sold but we do still have a number of units available.
Priced at a very competitive £445 + VAT the HD is available for order today by clicking the following link .................
If you have already placed an order, you need not do anything more. We shall process and ship your order as soon as stock arrives.
The Clove Technology Sales Team.
Just to point out, I followed that website from the main HTC website and that I just copied the link..
I wasn't encouraging or promoting the website! Just pointing out it was there!

Xoom Owners - Quick Survey Please

I am curious about some statistics of our Xoom 3G userbase and how many have actually received the 4G LTE update. Verizon reps claims they are actively being made. Many including myself have yet to see or hear of a single instance. I have personally been lied to by verizon reps in store and through direct customer service.
Please take this quick survey and pass the link on to everyone you know through facebook, twitter,G+, and any other means to get results. Hoping for enough to expose Verizon and Moto for their poor customer service and devious tactics.
Thank you!
http://svy.mk/qMUkJy
Off Topic:
Is that an actual picture of you...lol
Saintfyre said:
Off Topic:
Is that an actual picture of you...lol
Click to expand...
Click to collapse
haha hell no. It's actually a guy I used to work with. He set that and a bunch of other wacky profile pictures of himself like that on Facebook
relatively unimportant, but the 3G xoom launched in February 2011. Makes it seem that much worse than March...

Found a HTC one international competition

Hi guys I saw this page on Google plus called Australian Droid. They are a new page that are going to give away a HTC one(I'm assuming they'll preorder for the winner or something) its an international giveaway and I thought I should share. It is a very new page so I think better chance of winning. I think its trustworthy because theyused to have a page on Facebook and I won a case from there.
It was stated that they will cancel the giveaway if less than 10 people enter so I think we should try give this a shot so it doesn't get cancelled?
Sent from my lightning fast Vipered Decepticon

Motorola Customer Service Coming Through

Hey guys this is my first post so I apologize if this is in the wrong section. I just wanted to share some information that may be beneficial to those that bought a Developer Edition phone prior to the recent price drop ($649 to $549). Anyhow, I contacted Motorola to see if I could be reimbursed for the price difference and was told that I because I had purchased my phone more than 14 days ago that they would not be able to make up the difference. While this was completely understandable, I was surprised to hear the customer service agent say that although they could not make up the difference via Google Play or Motorola credit, that they would send a pair of Sol Republic Jax earbuds free of charge. This phone call occurred yesterday and I'm happy to say that I received an email confirming the complimentary earbuds had been shipped. I was not expecting this sort of customer service but I am very pleased with the way that Motorola handled the situation when they really did not have to do anything. I just felt like sharing this story and I hope that others will have similar success!
They had a glitch with my X order. Have gone above and beyond to correct it. Impressive customer service. Nice that they can tell you have an open ticket when you call and direct you to the department you need. Google needs to do thier CSR departments like this.
Sent from my HTC One using XDA Premium 4 mobile app
Yeah, I had a few issues with my order too. Eventually got cleared up. Got an unexpected call the next afternoon, it was Moto customer support, personally calling me to make sure everything was cleared up!
10/10
My X and the ducks are finally on thier way. Will have the X tomorrow and the docks Friday. Moto really came through. Can't wait for my new toy.
Sent from my HTC One using XDA Premium 4 mobile app

Clove's smartphone pre-shipping testing service

Hi All,
Is anybody aware that Clove offers a pre-shipping testing service for brand new smartphones for £20.00? I came across this page few days ago and it looks like a good idea to buy it before the Z2 ships out in May, at least it saves me from worrying about receiving a defective unit!
What do you guys think? do you recommend getting it specially for us importers! :good:
Here is the link with full service description
http://www.clove.co.uk/smartphone-pre-shipping-testing-service
Whilst I am in the UK, that seems like a really good idea.
I decided to get it! I just emailed them to add the service to my Z2 pre-order. I think it's worth it. If I received the phone from them with any defect I'm gonna end up paying more than $40 to ship it back, better be safe than sorry when it comes to international orders...
Sent from my C6903 using XDA Premium 4 mobile app
Yes-
I think they check the phone over and since they are
unsealed anyway I am hoping to get a Z3 Compact IF they check the Camera for clarity, no pink sppt,
AND get me a loud speaker set-some Z3s are loudee than others.

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