Database Users

Negri RMA Update 3/2 - Great Customer Service!

Hey fellow 7.7 owners,
I just received my RMA authorization from Negri Electronics this afternoon after sending several emails back and forth with their support staff. Bad news I'm afraid...They have said that the turn around time AFTER they receive my tablet in their warehouse will be 3-4 weeks!! This all started shortly after I received my tablet in the mail from them on February 7th. I was happy and content with my purchase and only found one dead pixel at first glance in the upper middle portion of my screen that was visible with any white or lighter background and shows up as a black or red dead pixel at pretty much any screen. So after discovering this one obvious dead pixel I downloaded the Screen Test app from the Android market and discovered that in actuality I have 6 dead pixels all around the screen depending on the background color. The obvious one at the top (can see in almost any app such as the browser, email and so on), two on a blue screen, and finally three on a red screen. As you can imagine I was stunned to find so many pixels that are bad on such a new tablet and with such a gorgeous screen! I have taken pictures of all the bad pixels with my camera and sent those along to Negri with one of my support emails. In addition to these bad pixels I also have the issue with the dark circles that I can only assume come from the manufacturing process when the suction cups are holding the screen in place for assembly. There are also lighter grey streaks at the low brightness level with a black background that can be viewed during the night when there is no ambient light in the room, like when reading or viewing the screen during transition for animations. I believe others have also mentioned the flickering that can be seen with a darker blue background (possibly other dark colors) on the tablet, It reminds me of the older CRT monitors or old tube TV's when they are refreshing the image. I can see this "flickering or streaking" quite easily at night while viewing images in bed or watching a movie with a blue background.
So I guess after all my detailed nitpicking my question for you all would be what would you do in this situation? I really do love this tablet and the form factor. Besides these issues that I have experienced on my tablet I have absolutely enjoyed using the tablet every day Iv'e had it. I just feel like for $550+ investment I shouldn't have to deal with so many display issues when that is the very reason I spent so much more on this tablet in the first place. I also appreciate Negri reaching out and attempting to resolve the issue but with the correspondence I have had thus far and having attached the RMA info I received today below can't be sure what kind of service or replacement I may get and then I will be without my tablet for at least a month! I really wish I could deal directly with Samsung USA and get my unit replaced by them but completely understand why that is not possible at this time. I'm guessing they are giving a 3-4 week turn around back to them because the Samsung Repair Facility is most likely overseas, either in Hong Kong or possibly the UK? Not sure about that one. I wouldn't think that the 7.7 could be repaired or replaced by any Samsung facility here in the US yet. Anyway, any suggestions or ideas you guys my have would be appreciated.
Thanks!
Hello,
Thank you for contacting Negri Electronics. We received your RMA request in regards to this unit. We will need to have the unit in the warehouse in order to complete the evaluation. We received your reports in regards to the dead pixels and in this case the unit will need to be sent into the Samsung repair facility. We will need to complete the brief evaluation once the unit arrives. Then we can proceed with the repair process. If you have any questions feel free to contact us. Thank you.
Negri Electronics Repairs
Please read this carefully before you return any merchandise!
(Failure to follow directions may result in a restocking fee) This rma will be valid for 2 weeks after its issuance
Please read carefully our store policies. Your item may be subject to a restock fee.
http://negrielectronics.com/policies/
For more efficient service, please print out this email and provide the following information:
*****Repair turnaround time is 3-4 weeks once we receive the unit*****
*****SEND BACK THE UNIT, BATTERY, BATTERY COVER, AND CHARGER*****
*Update March 2nd*
^ Above was the original estimate assuming that I would be requesting a repair through Negri by Samsung for the defective screen. Since we found that I had more than 6 Dead Pixels we processed the return as an exchange for a new tablet and I have had my RMA approved today and the replacement is in transit. I wanted to be clear that Negri provided excellent customer service to me and processed my return very professionally.

I too sent my Gtab 7.7 back to Negri for issues with Grey discoloration. I called today making sure they received my unit, they confirmed they got it Thursday. I asked about the supposed 10-12 days for evaluation and the rep thought with my issue they should have an answer next week.
On my RMA i requested a Exchange not repair. If they tell me turn around to get my exchange is gonna take 3-4 weeks. I will ask for just a refund, as i would suggest to you. I also suggest you call and see instead of them repairing your unit, maybe ask for an exchange. I hope they don't try and tell me they want to send it off and not exchange...I have a feeling they might try this.
I'll respond back on Monday, see what they tell me.

That sounds like a very long turn around period, maybe you should get your money back and just wait for local stocks to arrive?
Also since you mentioned that you notice flicker, Im wondering whats causing this on OLEDs, one of the 7.7's I tried yesterday showed a very visible flicker when displaying the green screen test or the screen shot of the green screen test in the gallery.

Thanks for the responses...
Hey guys,
Thanks for your input. I have replied back to the RMA request with my intention to exchange preferably or refund if that is not possible. I really do not want to wait a month to have the unit repaired when I have so many issues with the screen and then not be sure what kind of condition the tablet would be in when I get the replacement. I wish I could just deal with the issues but there are so many it seems on my screen I can't look past them when I think how much I paid for the 7.7 in the first place. Guess we shall see what happens now.
Kyle

Update from Negri today is that they are working with me to get a replacement or refund instead of sending off to Samsung for repairs. They are certainly going out of their way to make sure the issue is solved. Props to the customer support department for excellent communication. I just wanted to make sure I wasn't leaving any doubt in Negri's business practice as they have proved thus far too be very helpful in this unfortunate circumstance. I'm sending the tablet back to them Monday morning and will update with the status after I get the initial evaluation complete.
Sent from my Galaxy Nexus using xda premium

This is the usual problem with purchasing goods that are not officially distributed in your country yet... I tried n the past and I won't again
I love the 7.7 but will wait for it to be distributed in the US (And hopefully ICS will be around the corner at that time)

Thank You
Thank you all for your comments.
The process does take time because we need to work with the manufacturer who manufactured the "defective" product. Their timeline is longer than ours, however we have direct contact with most. So returning to us and having us to the leg-work would be better than the customer going directly to the manufacture. Going directly with the manufacture can take 10-12 weeks as we have experienced in the past. We do our best to provide a quick turn around time for you - however we can only promise you what we are promised by the manufacturer.
Please understand that we do not manufacture these items. Many RMA's come through "demanding" replacements and fast service. We always do our best, but ask that you always treat us with respect (unrelated to the above posts) - and understand that issues such as these are not our fault, but we will do our best to make sure you are satisfied with the results.

Negri has good customer service. But regarding the dead pixel issue, i have better experience with Expansys where they simply ship out a replacement once the defective one is received and confirmed. Then they will deal with the manufacturing for the faulty unit. Not to say one vendor is better than another in general, but to point out different vendor has different policy and way of handling these kind of things.

kflanegan said:
Update from Negri today is that they are working with me to get a replacement or refund instead of sending off to Samsung for repairs. They are certainly going out of their way to make sure the issue is solved. Props to the customer support department for excellent communication. I just wanted to make sure I wasn't leaving any doubt in Negri's business practice as they have proved thus far too be very helpful in this unfortunate circumstance. I'm sending the tablet back to them Monday morning and will update with the status after I get the initial evaluation complete.
Sent from my Galaxy Nexus using xda premium
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I too have spoken with Negri, they are currently evaluating my Tablet. I appreciate they actually jumped on this thread to respond. I guess there's no way around the 6-12 day evaluation period, as I've called after 5 days (still being evaluated). There customer service is easy to work with, I just want them to understand I aint waiting for a repair, I want a exchange or refund.

aaronv20 said:
I too have spoken with Negri, they are currently evaluating my Tablet. I appreciate they actually jumped on this thread to respond. I guess there's no way around the 6-12 day evaluation period, as I've called after 5 days (still being evaluated). There customer service is easy to work with, I just want them to understand I aint waiting for a repair, I want a exchange or refund.
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Thanks for the update Aaron! My tablet is in transit and scheduled for delivery on Monday. I'm hoping for a 1-2 week turn around. I'm having withdraws already... ;-) I too am hoping for a new exchange foremost and a refund otherwise so I can decide what to do next. Good luck with your return. Keep us updated...
Sent from my Galaxy Nexus using xda premium

I got the results of my evaluation...
Hello,
Thank you for your patience in regards to your RMA. At this time the RMA evaluation has been completed on your unit. Our team has evaluated your unit extensively to see if they can find the display issue. After testing the unit our RMA team was unable to notice any grayish streaking on the display. They advised us that they tested the unit on "0" brightness and with the white background, both landscape and portrait mode and were not able to see any defect. They also advise us they had to create a customer background to ensure there was no defect. Again, no defect was noticed with the display. These are Super Amoled displays and will be noticeable to see any streaking on the display, as you stated on the lowest brightness levels. We did receive notification from our customer service representatives that you would like a refund on this unit, in this case we can proceed with a refund minus a 12% re-stoking fee based on the usage and time out. This will be the minimal re-stocking fee that can be applied towards this refund. We can also have this unit shipped back to you at no additional costs. Please review these details and contact us on how you would like to proceed. Thank you.
Well 12% is around $75.00 and since after shoping around i cant find anything to match this wonderful tablet, Im gonna keep it.
Looks like im gonna have to settle at never turning my brightness completely down.
good luck KFLAN!

aaronv20 said:
I got the results of my evaluation...
Well 12% is around $75.00 and since after shopping around I can't find anything to match this wonderful tablet, I'm gonna keep it.
Looks like I'm gonna have to settle at never turning my brightness completely down.
good luck KFLAN!
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Thanks Aaron for your evaluation results, also sorry to hear that you won't be receiving a replacement unit for your issues. My 7.7 arrived this morning at their warehouse so I hope to hear something later this week. I was seriously debating sending mine back before I started the process because I loved everything else with the tablet other than the dead pixels I saw whenever I used it. Some things you just can't un-see and that was my problem. I hope you do enjoy your tablet and agree with your decision to keep it. $75 is a big hit only a few weeks after purchase on a premium product such as the 7.7. I hope that my dead pixels are as obvious to Negri as they were to me in my tests and usage.
Sent from my Galaxy Nexus using xda premium

@aaronv20
IIRC, you did post an image on the screen feedbacks thread right and it was quite visible unless I've mistaken you from someone else. I cant believe they cant see it.

EarlZ said:
@aaronv20
IIRC, you did post an image on the screen feedbacks thread right and it was quite visible unless I've mistaken you from someone else. I cant believe they cant see it.
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yup, I did post a screen image, on the screen issues thread. There main issue was that since the tab would probably not fall under the Samsung warranty then they would be able to deem it a manufacture issue. Its sucks but at least i dont have any other issues (dead pixels, etc). They did mention that i have a 1 year warranty so if it becomes worst then I could handle the issue then...Im really trying to look on the bright side, and put it out of mind, cause all it will do is frustrate the crap out of me..

I dont understand why they cant see it, the very small grey streak on my Tablet was even visible to the technician who diagnosed my tab even though I didnt tell him about it.

Follow up on Negri RMA
I received word today that my RMA request for exchange has been approved and my replacement unit has been shipped out from Negri's warehouse this afternoon. My returned tablet arrived on Monday 2/27 and I followed up on Wed to make sure the tablet arrived as I had shipped and to receive an update on the RMA process. I worked with Sergio Mendez throughout the return, he was very helpful and excellent in communicating any updates from their end. I would certainly not hesitate to recommend Negri Electronics to anyone in the future and they have dealt with my problem with a sense of urgency and a very professional manner.
Many thanks to Sergio and the whole team at Customer Service for all their help! I am scheduled to receive my new unit next Thursday the 8th. I'll report back after I have set the new 7.7 up and report my findings on my replacement unit.

Sounds great that you've been given a replacement, we await for your findings and hopefully you can get a great screen. Keep us posted Im interested as well!

Sooo, I couldnt make it a week. I cant stand staring at this discolored screen. I have re submitted some more photos of my defective screen to Sergio at Negri. I hope he and his superiors can see this is not a "common" problem but a manufacture defect. If there RMA evaluators cant see this issue, there are some serious issues with their eyesight! Negri Customer service has been great , however i cant just except this as a non issue. Negri customer service, feel free to comment...or better yet email me asap. Yall agree? (white out personal info in photos, sorry)

aaronv20 said:
Sooo, I couldn't make it a week. I can't stand staring at this discolored screen. I have re submitted some more photos of my defective screen to Sergio at Negri. I hope he and his superiors can see this is not a "common" problem but a manufacture defect. If there RMA evaluators can't see this issue, there are some serious issues with their eyesight! Negri Customer service has been great , however I can't just except this as a non issue. Negri customer service, feel free to comment...or better yet email me asap. Y'all agree? (white out personal info in photos, sorry)
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Aaron,
I agree with you on the discoloration. I can certainly see it in your provided photos. Sergio worked very well with me on my exchange and when we spoke on the phone he seemed very helpful and like a nice guy. I hope your experience will serve a better outcome this go around and understand your frustration! I would also consider going the Samsung route if you run into the same issue going through with the second return. Who knows how their process runs but unfortunately I would guess the waiting period could be much longer seeing as how the 7.7 isn't sold except by Verizon in the US as of now, as far as they would be concerned....
Anyway, I've been anxiously awaiting my exchange by FedEx. It should arrive sometime tomorrow and then I'll be giving my new model the inspection to see if I faired better this time. The tracking info hadn't updated at all since the package left Phoenix, AZ on Friday and I was beginning to get worried it was lost in transit until magically it arrived in Ellenwood, GA just this morning. I guess it arrived there via bike messenger to account for the long delay in updates for so many days...haha. It always seems to drag the longest when you are really looking forward to receiving something though. ;-) Have a good day man, I'll cross my fingers for you.
Kyle
Sent from my Galaxy Nexus using xda premium

*Update on my replacement wifi 7.7... I received the exchanged GT-P6810 yesterday afternoon and after a 2 hour initial charge was ready to dive right in. First thing I did after set up was download 3 solid backgrounds. One white, one red and lastly blue. Then I opened the backgrounds full screen in the gallery and found absolutely zero dead pixels or any obvious defects. The only thing I have noticed thus far is the circles and lines on a black screen at zero ambient light. Although I'm almost positive there aren't any units that wouldn't display those in the same lighting conditions. Seems to be a product of the manufacturing process. Anyway, I'm certainly satisfied so far and love my new unit. I want to give Negri another shout out for their awesome customer service and in particular Sergio for his excellent communication throughout the process. I was without my tab for 2 or 3 weeks but it's certainly worth the wait to get a new replacement with none of the major issues. I'll be active on the forums and see you guys and girls around.
Oh btw, set up go launcher HD last night from their beta page and this thing flies with that launcher and looks great!
Sent from my GT-P6810 using xda premium

Nexus 10 repair process in the USA - I need some help

First, let me quote myself:
I received my Nexus 10 few days ago. I live in Poland (it's almost impossible to buy Nexus 10 here whereas Nexus 7 can be found in almost every Polish shop with electronics) and it was a gift from my family in the USA.
My serial number starts with R32D103A. My screen also suffers from slight light bleed. My back panel cracks when I gently squeeze the device (for example to lift it). But I can "accept" these issues.
What I can't accept is that my Nexus has other problem mentioned in this thread: the right half of the screen (in landscape mode) is more yellowish than the left side (more white). As a result the screen seems to be more dim or dirty there. It is very visible on white and (especially) grey background.
I tried contacting Google, but Play (Nexus 7, 10 or 4 division) is not avaible in Poland, so I could not find ANY e-mail address to any person that takes care of customer service regarding Google's devices. I tried contacting Samsung in Poland, but I was told that they do not handle Nexus 10 repairs as this device is not distributed by them in my country. So... I contacted Samsung in the USA, and I was told that they do not repair Nexus 10 devices! Samsung rep gave me some phone number to Nexus 10 team, but when I asked him for e-mail address, he said he has no idea what it could be. I cannot phone USA about my Nexus 10, because I would have to pay fortune (litearlly) for 30-60 minutes conversation.
I'm stuck.
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It seems that my only option is to call Samsung in the USA.
I suppose some of you have already tried to repair their devices. Could you describe your experience with Samsung's technical support? Could you guide me - step by step - through this whole process of conversation with Samsung representative? English is not my native language, so I am afraid that I might have some communication problems. That's why I would prefer to be prepared for what they are going to tell me.
Perhaps someone from Europe tried to repair his/her Nexus 10 in the USA? Was it successful? Did you have to pay for shipping? Did you receive the shipping label for Europe?
Is there anyone who had this "yellowish screen" problem that was fixed by Samsung? I would like to avoid sending my Nexus 10 to America and receiving it 2 months later with annotation: "There was nothing wrong with this device". (I have no idea if it's the matter of replacing the whole display or one just have to clean some pins/connections).
I would be very grateful for any help.

My repair experience so far has been nothing short of nightmarish. A 9/10 for teh Tablet rating from me, 0/10 for service.
http://forum.xda-developers.com/showthread.php?t=2185890

Worst service from sony india.replaced phone 6 times.

Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .

Contrary to you I've had the best service ever when my XZ had an issue. They gave me a new one immediately in the store and there is nothing wrong with my replacement
Very happy customer here! I live in Belgium
Sent from my C6603 using xda app-developers app

Most of us have bought this phone. That's why we are here.
Don't go crying "don't buy this phone".

dugs_123 said:
Dont buy any Xperia series [specially Xperia z series]....Their after sales service is pathetic. ....Just regretting now that i purchased this mobile.......feeling disgusted.
My phone has been replaced 6 times consecutively with some manufacturing defects in each replacement unit. My 1 month 11 days warranty of total 1 year warranty period has totally got wasted in these replacements procedures.
I am filing a case in consumer court against this worst service provided by sony and also for cheating the customer. I would request all of you not to purchase this mobile. Because Later if there happens to be some problem in your phone then you will be in big trouble . Warranty also wont help you.
I dont know how a big company like sony can treat its customers like this. When i visit service centre there are atleast 2-3 people everytime having some kind of problem with their xperia z.Some have usb port problem...some have dead pixels.....black dot in camera...screen dead....and list goes on.
How come sony sony has released its flagship phone with so many problems. As from my experience i would suggest all of you to stay away from sony. Neways this is my last sony product. ANd its your wish to listen or not.
But this is my bad experience with sony. They advertise their product in a very good way but fail miserably at providing service .
The picture below is the same replacement unit which i was given at service centre .Can you beileve it? Check the patch .
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What a idiot first post here and its about slagging. now go get 2 cent from Samsung

You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?

Big lol @dugs_123
Sent from my C6603 using XDA Premium 4 mobile app

Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
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Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.

dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
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that phone looks like a used phone and under no circumstances is fit to be a replacement, just look at the dust.
Well there have been guys to get their phone in 3-4 days i have been stuck without one since 19 days now, even though i told them that i will be leaving India for 2 months, the senior execs up at xperia support tell me they will do their best and call me back but sadly they do not. So this tuesday if no updates or solutions are given, il be whacking them. I have to leave this wednesday.

dugs_123 said:
Yeah i didnt accept that phone and left the phone at service centre for replacement[pics were taken at service centre].They issued me a new box replacement again on 3rd September which was having 3 black dots in middle of screen...........
I have just shared my bad experience with Sony India . I am unable to use the phone since 30 July[i.e.40 Days]. Now the phone is with service centre and the matter has been escalated.
@Dsteppa You are getting it wrong.These 3 images are the same replacement unit pictures.Just taken from different views.And i have posted this because even though the case was forwarded to higher officials, Sony india had provided me such kind of phone for 6th time replacement.
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Which service centre in India ?
Could you be more specific, rather than ranting.
Sorry if i seem skeptical because in my experience most of such posts at both HTC and Sony forums at XDA by accounts created just before posting turn out to be fake ones mostly paid out by Samsung.

6 phones.
All faulty??
Guess I'm lucky.
Not one issue since buying in March.
Best phone I've owned sorry.
Sent from my C6603 using xda app-developers app

Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?

cihanleanne said:
Have you got your 2 cent from Samsung? get lost bloody !d!ot first post on XDA what do you think we are fools?
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Mind you language buddy. I am not acting over here. I have just posted what i have been experiencing since July and about the service provided to me from sony india. I have been using sony products. SO i am not against this product but against the service which is being provided. And also i am not supporting any other mobile manufacturer.Infact I have myself not used any products other than sony.
SO idiot first read the post and then reply accordingly.
If moderators feel this is fake then i request you to delete this thread. Neways it wouldnt matter to anyone unless someone experiences it.
And the service centre name is Mobile technology in Ghatkopar East,Mumbai,India.
Thes service centre people are helpful But they are just the intermediate who just provide me the mobile received from company. And thus my post is against this service from sony india which is providing such faulty units to these authorized service centre.

I have had an amazing experience from Sony. They replaced my phone in 1 day and gave me a brand new one. I had the mic problem. The new replacement works without any problems. By the way replacement from Sony, Pune, India.
Sent from my C6603 using xda premium

dugs_123 said:
And the service centre name is....
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It sounds like your problem lies with the service centre, not Sony itself. A service centre acts as an agent of another company, but is not part of it.
Maybe you should call Sony direct and tell them how you have been treated by the service centre, so they can refer you to another one, and possibly investigate. Sony don't want a service centre giving them a bad name.

I never had any problems with this phone, although if I have any problems with this phone I just take the backglass off and start replacing parts. Same as I did with my adhessive glue and backglass haha. I'm very happy with this phone and won't be buying the Z1 lol
Sent from my C6603 using xda premium

Dsteppa said:
You were given 6 replacements and yet it's a bad service?
You say that you received the 3 phones on the pictures like that, so why did you accept them in the first place?
Yes some units have some malfunctions, but tell me which phone doesn't, tell me which company has perfect customer service?
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+1

Surprising... I had a different experience. After they initially tried to blame me for the screen cracking while being handled by the service centre rep, not only did they replace my six month old 6602 with a brand new retail 6603, I also became friendly with the regional manager Sony India, and he's promised me complimentary passes for the forthcoming honami release ceremony. Ymmv...
Dead cookies leave no trails...

Why did you not take it a diff service center, my phone had some camera issues, they gave me a replacement phone next day itself. Coming and cribbing here does not change things my friend, you should definitely go and complaint against the SC, not Sony on a whole.

I would say I really love my phone and all the features it has. But through my experience with sony mobile india, I wouldn't recommend buying a Sony phone to anyone in India atleast
My Problem: HEAPHONE COVER OPENS ON IT'S OWN
-There phone Support is i'll trained
They didn't know Xperia Z had a headphone cover/flap.
-They take atleast a month to reply to your emails.
Their email replies, are fixed with the same paragraphs and wordings..I sent over 8 reminders mails over period of two months.
-Their phone support told me to email them.
-Service center cleaned my phone with a toothbrush and gave it back to me.
Naturally when Sony asked me to submit the phone at a service centre and revert with a job number on email.
Neither did the one month reply time nor the handling Of my phone by them at the Service centre or the posts on this forum about the other issues(dead pixels, lose of water resistance after service etc), I decided against going for it.
Sent from my C6602 using xda app-developers app

Sony service is better than samsung at least. They have a toll free number and people there are really helpful. I got my phone replaced twice. Once due to overheating the replacement unit had pblm with microsd and later i received a perfect unit. Now i have one and xperia z is sold. But i must say sony service is better than samsung and lg combined lol.
Sent from my HTC One using xda premium

Change to note 5?

Hi, so far my experience with the s6 edge plus is not so good. It overheats and sometimes is laggy. My friend who also bought the same model g928c from the same shop in UAE said his s6 edge plus broke because it overheated too much. I like the look and design though. If I sell my current s6 edge plus should I change to note 5 like my friend did? Or should I buy another working s6 edge plus? I can't return my current one because I live in the UK.

Never had any overheating or lag related to stock ROM so couldn't help you. I've heard the note tends to have more software lag due to specialized SPen programs and that the Edge+ is smoother. That's just hearsay though.

No heating here even after heavy gaming and never faced lag issues
Sent from my SM-G928G using XDA Free mobile app

Wrong thread buddy.........snapdragons across the street

Never felt mine get even close to hot?
Lag.. a little.. but that seems to be more because the apps keeps closing

Should I just sell my 64gb g928c and buy a dual sim 32gb g9287 or 32gb g928f?
Or note 5?

On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards

cyberz said:
On my G298F no lag and no overheats. @hayat55 hard reset your terminal and update it to the latest firmware via OTA, if not enough bring it to a customer service and keep your GS6+.
Regards
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Click to collapse
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK

Not had 1 problem with heating and had no lag since I got phone on release. Best Samsung yet just a shame it looks like we not going to get much developing action. I lime flashing new roms and with this phone it ain't gonna happen anytime soon

hayat55 said:
Samsung WON'T honor the warranty because it is only valid in ASIA. I LIVE IN THE UK
Click to expand...
Click to collapse
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland

Ryland Johnson said:
One classic reason when I make such an expensive purchase is to ensure I have customer protection.
If you think about this no UK shop or outlet will willingly touch your phone as you have not made the purchase through them, however, .........unless Samsung has changed its policy you will find your phone has an international warranty. THE problem for you will be finding a Samsung outlet that will deal with your mobile. The problems are compounded as nearly all outlets use one technical shop to repair all their mobiles, don't think for one second when any Mobile goes wrong it is returned to the importer its not. iPhone maybe the one exception?
May I suggest you contact Samsung UK directly and request assistance. They may either request you send them your phone or give you the name of an outlet where your phone can be examined for problems.
I live in Southern Europe and very often the mobiles here are vastly more expensive than they are in Amazon.de, for example. On times I will take a chance as Amazon have a cast iron reputable returns policy. Other times if the financial difference is small I suck it up and purchase here. I bought my Edge+ here to avoid return problems.
One thing you will always need is your dated receipt and on said receipt it must have the serial number or IMEI of the mobile. I doubt you will find much joy with dealing with outlets etc as they have not made a profit on the sale.
Samsung UK may even be 'grumpy' about it BUT I am confident if you get to a person who knows the law and is a decent enough member of staff they will help you. Hey, I purchase such items here sometimes have a problem and call the UK office and they have, to date, always answered my questions. Do NOT let the switchboard operator prevent you from speaking to the service or customer relations department.
I know for sure such international companies used to include in the box an international warranty, Sony certainly still do even listing world wide head offices for customers to contact. I cant recall if Samsung now include in the box such a warranty?
One thing for sure this mobile is a bloomin good one. I often purchase four mobiles a year I have now the S6, S6 Edge+, iPhone 6, Sony Xperia Z2 and Ultra etc. Though I have found all those mentioned to be superb mobiles the Samsung's appear to have developed extremely fast in a very short space of time. Hell, this Edge+ is micro engineered like a Swiss watch. Gone are those awful days of plastic metals and plastic leather etc.
Oh. I guess you could pay DHL or UPS and have it returned to the shop of origin, Postal cost would be about £10 to £15.00? Only enclose a photo copy of your receipt.
Let us know what progress you make. I do hope you resolve your situation. Best of luck. :highfive:
Ryland
Click to expand...
Click to collapse
I say get a squaretrade warranty and be done with it.

I have decided that i used my Note more than i thought, i thought that i didnt want the s-pen but it seems i miss it and used it more than i thought i did. I randomly find myself reaching for it and to no avail its not there lol. This is a grea fast phone with the best display on the market but im going back to a Note.

Horrible Pixel2xlService In INDIA

Hello.
I have bought Pixel 2 XL 64 GB Black version in India. Actually i had so much faith in Google that I pre-booked at the time of launch.
1st incident : Within 7 months of purchase my device started having speaker. voice from Both upper and lower speaker were grossly distorted. After i complained for first 3-4 days consumer service didn't accepted that there is any kind of speaker without listening or without checking device Physically. They kept saying that it was designed that way. After that they agreed to check my device and said would arrange pick and drop service at my place without providing any loaner device. After they couldn't coordinate with service partner In INDIA which is B2X and B2X was not able to coordinate with FedEx courier services for 12-13 days. After that my device was picked up with by FedEx guy and he didnt give me any acknowledgement that he is the authentic Guy. They took the device, repaired the speakers and then sent me back after 2 days. During these 2 days there was No contact from google or B2X regarding whether my device has been reached to service center or not, what was the diagnosis they have made and what are they gonna do about it.
1st google ticket number : GL0015657 on 29th June 2018
2nd Incident : Within 6 months of repair similar distortion started from top speaker. This time they have again picked up my device and didn't provide any loaner device. They have repaired the device and was about to send but my device got failed In Quality Check they do after repairing and found some problem with edge detection hardware. They had to repair it and they sent my device after almost 18-20 days. I talked with Mr. Chandan (claimed to be google service manager from google pixel team india) and he personally assured me that in future there wont be any problem with device. And i insisted For a replacement device but he blatantly said that there is NO REPLACEMENT POLICY in India for Pixel phones. After that i researched a bit and found that many people from India got a replacement device for different problems and one of my friend got even replacement device with higher storage option.
2nd google ticket number : GL0025157 on 29th September 2018
3rd Incident : Within 20 days of 2nd repair top speaker again started distorting. I have booked the ticket and they picked up the device and device currently with service center. I am asking for a replacement device. I have emailed google pixel escalation team as well. Today i got a call from Pixel escalation team. Now they are stating that Phone will be repaired only and sent back as my device is not eligible for a replacement as there is problem with consumables only. How am i supposed to trust them? And even though there is only problem with consumables how they missed only 20 days back when it failed QC?
3rd google ticket number : GL0031895 On 30th October 2018.
Questions i have :
1) Why it took so long to book a service request and book a courier service for 1st incident?
2) How can they don't accept complaint of a consumer and without examining device physically blatantly say that it was designed that way and its sounding normal? was google pixel service implying that i am deaf? Do u treat your consumer like this?
3) Is the coordination between Google pixel team and official service partner B2X is so bad that they couldn't book job request with B2X?
4) Why there was no acknowledgement regarding diagnosis and what has been done to my device during 1st incident?
5) During 2nd incident how come they blatantly LIE that there is No replacement policy in India for Pixel 2 devices?
6) How come google pixel service India can't accept that the device is defective when it has been sent for repair 3 times within 1 year of purchase?
7) Is google india pixel service or B2X QUALITY CHECK is so poor that within a month of repair similar problem has started?
8) How come after facing 3 times similar problem within 1 year google pixel service India denying my request for a replacement device?
9) How come they replaced other consumers devices even though sent for 1 time and my device has been sent for 3 times for repair,still they are denying me a replacement? Is this the way you treat your faithful consumers?
I hope this help and guides Indian consumers away from buying Pixel phones in India.

You are not alone brother everyone is in the same boat I have come to peace with my device you should too as there is nothing happening from Google as I have discussed the same issue multiple time to them.

Really horrible experience here also.

yes I have a heard same about Google India support.... its horrible support for Pixel devices
B2X seems to the main culprit here and Google isnt bothered about Indian customers and service
sonmeone should take them to court

They stopped the replacement policy after few months because at that time they didn't had the replacement parts but now they do and that's why
Plus it's India right, no one gives a ****, they just want to increase the price and that's it
Sent from my Google Pixel 2 XL using XDA Labs