Database Users

Audio randomly cutting out S7 edge

I am experiencing random cut outs of audio during media playback through the speaker. Bluetooth and headset working fine. Notifications and other sounds working fine. Mainly during video playback, streaming and video stored on device, the sound plays for a few seconds then cuts out. I didn't have this issue before the most recent OTA update. I have tried factory resets, rebooting, wiping cache, even custom roms. Does anyone else have this issue? What is the solution?

I have the same issue as you. GS7 Edge Verizon. I can't find any solutions out there yet :crying:

Same issue. The only thing that I can add is that when the speaker cuts out, if I switch to phone, make a call, and then put the call on speakerphone, then hang up, the problem is fixed for a few minutes.

Does anyone have a solution for this? Surely its a common issue. Unless my phone is on charge I can't use apps like spotify, listen to podcasts or radio unless I keep the screen on.

Any luck?

I have the issue on a sm-g930F. Samsung support just says i should send them my device but thats not my plan. I called them and sayed i want a update of the firmware but they refused me and just sayed i have to send it to them because they can not make a update without my device is seen. I really hope someone sends his device to them that we can get a new firmware . Iam on android 7.0 official samsung update but this bug is in 6.0 the same .
Anyways i need a soöution for this. Its a softwarebug i know, because nexus 6p users and nexus 5 users expirienced the same ****in error. Please help out.!!!

I was experiencing audio pause or stopping after an OTA upgrade to Nougat on my stock S7 Edge Duo (G935FD), when using Pocket Casts podcast app to play files stored locally on internal memory. This seemed to happen primarily when using wired headphones or bluetooth speaker, and some minutes after the phone screen turned off.
I tried wiping the app cache, reinstalling the app, wiping phone cache, full phone wipe, reinstall stock Nougat via ODIN, TWRP & rooting phone, disabling Samsung App Power Saving via Titanium Backup (com.samsung.android.sm / com.samsung.android.devicesecurity). Only when I booted into SAFE MODE did the problem go away. So I used TB to disable pretty much everything I could recognise as an app I had installed.
Eventually, after much tinkering I seem to have narrowed it down to some combination of Quick Connect, Google Chrome and Android System Webview. I have disabled QC and Chrome and I no longer have any audio issues. When I unfreeze/freeze Chrome or Android System Webview I get an audio issue as the app freezes/unfreezes.

I had same problem and ı thought this problem can be related to an app ı installed. And it was. When i uninstalled Sputnik news. My problem had gone. If u have it, uninstal. If u dont have, may be one of other app causes. Try uninstalling each app, and find the app causes this problem

Really annoying bluetooth problems on N6P

Okay so I'm gonna describe my problem as clearly as possible and will hope someone can find a fix for this.
Device: Nexus 6P
OS: Android 6.0.1 (latest vendor & security patch - June 2016)
Bluetooth devices used: Sony MDR 600BT, SOL republic tracks air, jbl synchros earphones, jbl flip 2 speaker.
1) pair earphones/speakers
2) start playing music on earphones/speakers
3) works fine on first run and when screen is off
4) when I switch on my screen to change the song the music stutters for 10 full seconds, then stuttering stops.
5) I change the song and again put screen off, works fine.
6) i put my phone in my pocket and suddenly my phone audio stops skipping??? Wtf???
7) so I change my pocket and put it in my hoodie pocket. (Nearer to earphones - maybe distance is the problem I thought)
8) audio still skips............:crying:
9) put my screen on to change song, audio starts stuttering again like crazy and then stops.
10) I request anyone here to heed this request and tell me how to workaround this problem
Currently running latest android MM 6.0.1 and no improvement .....:crying:
I don't understand one thing - top of the line flagship device and still these problems? Not getting value for my hard earned money. This is wrong.
I tried it with my iPod and it works like a charm. No stutters. No skips. Nothing.
Tried different Bluetooth headphones too in case my Sony earphones were the problem. NO IMPROVEMENT SAME PROBLEM PERSISTS.
TRIED USING IT ON ANY BLUETOOTH SPEAKER THE ABOVE THINGS KEEP HAPPENING AND I AM GETTING REALLY ANNOYED WITH THIS PHONE WHEN IT COMES TO BLUETOOTH.
I'm sorry for agonizing so much. But I hope you'll can understand my problem. And hopefully there's a fix somewhere in the world.

I am having the same issue, and my searches came up with this:
http://forum.xda-developers.com/nexus-6p/help/bluetooth-audio-stutter-wake-unlock-t3384324

Is this a Play Music issue? I don't have these issues, but I don't use Play Music. usually stream through YouTube or something like that instead. Works on BT Headset and Sony BT head unit in my car.

blackwrx02 said:
Is this a Play Music issue? I don't have these issues, but I don't use Play Music. usually stream through YouTube or something like that instead. Works on BT Headset and Sony BT head unit in my car.
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I can't speak for Zapjack12345, but I notice it with PowerAmp, Pandora, Spotify, YouTube, basically any app that is pushing audio through bluetooth. Audio is fine when the screen is off, but as soon as I pick up the phone, and turn it on to check notifications, things get screwy with the audio

Strange. I just checked with Pandora, YouTube, and IheartRadio and all seem fine with screen off and turning it on, using the pulldown menu, or changing songs. I'm using a cheap set of bluetooth earbuds from Amazon (no-name brand), and am stock with the phone, not rooted (yet) and on June updates. Phone was purchased in May new from Best Buy.

Same issue for me as well. I'm specifically using Amazon and Pandora most of the time. Its very annoying. On Chroma and franco kernel.

What rom are you using? This has been a well documented CM rom issue so any rom that uses CM as a base will and has had this issue since mid-January. Stock and AOSP based roms dont have this issue (from what I've seen and tried).
I'm currently using the 6/15 nightly for OMNIrom and do not have these issues.
As a sidenote, this was also an issue with Android N Dev Preview 2.

uodii said:
What rom are you using? This has been a well documented CM rom issue so any rom that uses CM as a base will and has had this issue since mid-January. Stock and AOSP based roms dont have this issue (from what I've seen and tried).
I'm currently using the 6/15 nightly for OMNIrom and do not have these issues.
As a sidenote, this was also an issue with Android N Dev Preview 2.
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I'm currently on Pure Nexus 5/6/16. Nothing out of the ordinary installed. Tried clearing the Bluetooth cache, as the issue I am noticing was similar to issues that the Samsung S5 was having, but there was no difference.
I am going to look to go back to stock and see what happens, but looking at what OP posted, it looks like they're on stock, and having the same issue.

I am about to throw my phone in the sea. BT seems like it's getting worse and worse with each update. Cmon Google/Huawei. Don't make me lose faith.
Sent from my Nexus 6P using Tapatalk

krakerx said:
I am having the same issue, and my searches came up with this:
http://forum.xda-developers.com/nexus-6p/help/bluetooth-audio-stutter-wake-unlock-t3384324
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Click to collapse
I had a little less issues when using the Dev Preview 3 but there was another issue that arised that I hope gets fixed.
If you're using bluetooth when driving around when you lose signal or drop/gain data connection the audio skips for a quick second. Through past testing I've done working with kernel devs on 2 phones, the issue is related to how the hotplugging works for the cores. If only one core is running when the connection drops there is an issue with how the cpu ramps up and/or turns on another core to handle the workload. I thought this regression was pretty interesting seeing as one the things they were boasting about at the Google conference was how android would fix slow downs and issues when losing/gaining network connectivity with N. Hopefully it'll be fixed before final release.

akarol said:
I am about to throw my phone in the sea. BT seems like it's getting worse and worse with each update. Cmon Google/Huawei. Don't make me lose faith.
Sent from my Nexus 6P using Tapatalk
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You and me both. I am on my 3rd 6P and my BT problems are still the same. If the BT problems were only effecting one particular device I could understand but my Microsoft band, BT earbuds and car all seem to disconnect continuously on a bare/stock phone.

Okay guys. I changed my ROM from Resurrection Remix to Paranoid Android and this issue has been solved. Thank you so much for all your help and answers!

Does anyone else have any updates regarding this issue? Literally wanted to throw my phone out of the window during the morning commute.

Zapjack12345 said:
Okay guys. I changed my ROM from Resurrection Remix to Paranoid Android and this issue has been solved. Thank you so much for all your help and answers!
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Don't use cm based roms

Smallsmx3 said:
Don't use cm based roms
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Yep, this is 100% the reason. It is a CM issue. AOSP roms like Paranoid Android and Pure Nexus don't have this issue. I love Resurrection Remix, but this is starting to bug me. I may jump to PA rom soon...

Smallsmx3 said:
Don't use cm based roms
Click to expand...
Click to collapse
Thanks. Was about to ask this question. It is a CM issue.

I have had issues with BT dropping randomly in my car on 2 different 6P's. No rhyme or reason, and it doesn't happen often, but annoying when it does. Happened on MM and DP4 currently.
On the flip side, my audio quality went down on my S7E over BT when my smartwatch was connected. Somehow, that doesn't happen with the 6P meaning I can keep my watch on in the car, so I am happy.

Hey, I just found this thread and surprised it took me this long considering I've been having this issue since I got my phone in November.
My 64gb 6P was stock until earlier this week, when I finally rooted and flashed xposed. The issue stopped the day I rooted my phone, and I was thrilled.
After reinstalling most of my apps and getting back into my routine, the problem came back. I've tried booting my phone into safe mode several times before rooting so I'm fairly confident the issue doesn't exist because of a specific app interaction, but I can't figure out what it is to save my life. I might backup again and restore to the backup I made right after rooting to see if I can narrow down the problem.
Other than that, I am very new to this stuff and honestly just thrilled to have found other people having the same issue.
I only experience the problem while connected to my car (2015 Chevy Cruze), and not any other bluetooth device.
Let me know if you guys find/have found anything I suppose?

I kinda have up on trying to narrow down the issue. I tried PureNexus, Paranoid Android, I tried different kernels, different cases. Still kept skipping and jumping, no matter how far, or close it was to my Bluetooth device (car stereo, speakers, home audio system). I went back to stock, no root, no Xposed, pure and simple Android, and I have not had a single issue, it's beautiful.

No Audio Output from 6P

Hey guys! I am not able to listen to music or open youtube videos or even do anything related to output of audio of my phone. On Google play music, I get "Couldnt pay tax requested" and on youtube I get playback error. I am not able to make calls as well.
I have flashed numerous images and the issue still persists. If anyone could guide me towards the right direction that would be great.
I bought the phone 7 months ago and suddenly this incident took place. I was running stock 7.1.2 when this happened by the way
Thank you for the help.

First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.

wizardwiz said:
First of all, 7.1.2 is a Beta stage not a release.
Second, If you can have sounds on other options such as ringtones and so on, then it is an OS issue and a clean flash might solve it.
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Click to collapse
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.

Cheezzyy said:
Thank you for the reply.
No sound from Ringtone as well. Like no audio is playing on my phone at the moment.
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So how can you tell if it isn't a hardware issue and not Android problem?

I haven't heard of what you are describing as being a known bug in 7.1.2. You can try a factory restore but personally I would do a clean flash of the latest stable Google image and see if it fixes your problem. And I would use the flash-all.bat command like Google suggests rather than flash all the parts individually like the Heisenberg guide on XDA tells you to do. I don't suppose you are running any audio mods on your phone? And you checked the obvious? Your phone isn't in Airplane Mode, Do Not Disturb isn't activated, sound shows the various volume levels aren't at 0?

Having same issue, no audio at all from speakers, cant play youtube / googleplay music or videos, headphone jack does not work eighter, wont even detect the headphones, soft reset/ hard reset wont work, havent tryed out rooting and changing rom or reverting from 8.0 (currently running), apart form audio everything works fine, im still trying to figure out warranty as its still in its period, but without proof of purchase they are beeing jerks so far, so im rooted with some ideas is ive had previous experiences with phones, might it be possible for audio drivers to go missing or messed up? or should i take it to a repair shop and see how much theyll ask for it? or shuld i just upgrade to something better and let this brave hero die alone, maybe use as hotspot in my car haha

Bluetooth issues

Having an issue with the Bluetooth on this phone. When streaming music to a stock head unit (no navigation) on a 2015 Mitsubishi Lancer, the songs speed up for about a half second, every 30-40 seconds. It's not skipping, pausing or anything like that, it's actually speeding up the temp and pitch.
An S7 Edge doesn't do this with the same head unit, but the user was not happy with the S7E.
I haven't tested with other devices (but I will shortly), because she only listens to music in the car.
Anybody else see this issue? Thanks!

Same issue here. Happens in my car, with my shower speaker, and with my portable speaker
(UE Boom 2). It is incredibly frustrating and has been an issue with my phone for a while. Really miss my note7.

raduque said:
Having an issue with the Bluetooth on this phone. When streaming music to a stock head unit (no navigation) on a 2015 Mitsubishi Lancer, the songs speed up for about a half second, every 30-40 seconds. It's not skipping, pausing or anything like that, it's actually speeding up the temp and pitch.
An S7 Edge doesn't do this with the same head unit, but the user was not happy with the S7E.
I haven't tested with other devices (but I will shortly), because she only listens to music in the car.
Anybody else see this issue? Thanks!
Click to expand...
Click to collapse
have you done a factory reset?

I know my bluetooth earbuds did this sometimes. It happened after trying to skip a song.. If youre not rooted, try a factory reset or see if your phone has an update? If you are rooted. Id wipe youre phone through TWRP and reflash your rom to see if that helps.

OK, so the phone isn't rooted (and never will be) and a factory reset is completely off the table. I do believe that it is either fixed or worked around, I switched the music player to PowerAMP 3.0 Beta latest build and it seems to be completely gone.

i also have this same issue when bluetoothing to my car. i still havnt found a fix/workaround for it. had this issue with stock ROM/and now the custom ROM so hopefully a update will fix it.

I've had this issue in 2 of 3 places that I've paired up.
1) Dodge Durango - Music from any app is basically unlistenable. I get about 10 seconds of music, then a bunch of stuttering, then about 10 seconds of music.....
2) Samsung Soundbar - Same description as above, but only when more than 5 feet from the soundbar. BT should be at least 30feet good in an open room, right? Yeah, not for me.
3) Jawbone Jambox - Everythign works fine here from everywhere in my condo. Separate, rooms, no problem. Weird.
So yeah.. Not sure if it's a BT buffer thing, but I certainly can't find any settings that might make any difference.
SUCKS

Same problem here. 2017 F250 Sync 3. Before I rooted it would randomly drop the bluetooth connection. Seems a little worse now that I am rooted running the stock Rom. Thinking maybe I should try an ASOP rom?

I do not have this issue or dropped connections. I do, however, get a 3-4 lag between the sound and the mouth movement on screen. It only happens with my LG V20 and my previous phone LG Nexus 5X. Before that I had a Huawei Nexus 6P that worked perfect.

mrcoolgli said:
Same problem here. 2017 F250 Sync 3. Before I rooted it would randomly drop the bluetooth connection. Seems a little worse now that I am rooted running the stock Rom. Thinking maybe I should try an ASOP rom?
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I have a 2016 F150 with Sync 3 verizon 2.2 with Android Auto and I never had bluetooth issues until I rooted my V20 with Verizon. I also was having bluetooth issues with my Android Wear watch after rooting, it would randomly disconnect and never connect again until rebooting the phone. What fixed it for me was flashing the modStock kernel, I am currently on the WETA rom and everything is perfect.

xbmoyx said:
I have a 2016 F150 with Sync 3 verizon 2.2 with Android Auto and I never had bluetooth issues until I rooted my V20 with Verizon. I also was having bluetooth issues with my Android Wear watch after rooting, it would randomly disconnect and never connect again until rebooting the phone. What fixed it for me was flashing the modStock kernel, I am currently on the WETA rom and everything is perfect.
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Click to collapse
So I wiped my phone and loaded the MegaROM. It's much better. Not perfect. So I believe most of the issue are likely software. Again stock the phone had significant issues. My old V10 rooted never missed a beat on this truck.

Bluetooth can always have random problems pop up unexpectedly. Aside from the occasional glitch here and there, I havent had any major bluetooth issues on t mobile stock Rom or on WETA (which I'm currently on)

My V20 never connects to my car bluetooth automatically, and doing it manually every time is driving me insane. I'll try rooting and flashing some ROMs tonight to see if that solves the issue.

External Speaker useless after 8.1 OTA update (impossibly quiet)

Not, rooted, located in US.
Before I did the OTA update to 8.1 last night, my external speaker worked fine, both for speakerphone calls, and media playback.
During my first use of 8.1 today, the external speaker is now so quiet (on full volume) that it's useless in all but the quietest rooms.
Calls on speakerphone are barely louder than if I just shut the speaker off. Watching Youtube on full blast is barely discernible in an average noise environment, and forget listening to music outside or in the car.
Anyone else experiencing this?

Same problem here
It's a official software bug. Most of the people who updated Oreo got this issue. If you want to use your phone use any other custom ROM available here. Otherwise need to downgrade to Nougat. If you can wait for another update from Moto to rectify this bug means bare with this volume issue untill Moto releases new update to fix this.

kingmari said:
It's a official software bug. Most of the people who updated Oreo got this issue. If you want to use your phone use any other custom ROM available here. Otherwise need to downgrade to Nougat. If you can wait for another update from Moto to rectify this bug means bare with this volume issue untill Moto releases new update to fix this.
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Click to collapse
Thanks for the feedback. Unfortunately I doubt Moto will ever release a fix for this.
I never bothered rooting this phone, I guess I am going to find out if its even possible, now that it has Oreo on it.

slimbobaggins said:
Thanks for the feedback. Unfortunately I doubt Moto will ever release a fix for this.
I never bothered rooting this phone, I guess I am going to find out if its even possible, now that it has Oreo on it.
Click to expand...
Click to collapse
Rooting stock Oreo is even easier compared to Nougat, because you don't need a custom kernel anymore. Still I would advise to use the new Loony Kernel or ElementalX for being able to use different RGB values if your device has screen retention problems.

Other observations from this OS "upgrade:"
My phone now struggles to stream Youtube to Chromecast... video/sound sometimes is choppy... previously no issues at all.
Sometimes the phone randomly decides Wifi wont work. Can flip the switch to the on position, but it still says "Wifi is off." Only recourse is to restart the phone.
Overall very disappointed. Can't wait until I get a chance to root and ditch this OTA update.