Hello.
I'm having issues with my knock on not working. After researching some on the forum, I realized it was because I have a dead spot near the top of my screen. Today, my phone was doing some phantom touches.
Immediately, I initiated an RMA. I read that LG repair has a really negative review. Has anyone else sent in their phones for warranty repair?
Also: phone has never been dropped or scraped, and is in perfect condition otherwise.
Sent from my Nexus 4, while driving in my Evo9.
I'm pretty surprised to know that no one has done an RMA with LG.
Sent from my Nexus 4, while driving in my Evo9.
If anyone cares, I've sent in my phone, and it has been received by LG in Fort Worth.
Sent from my Nexus 4, while driving in my Evo9.
Sfkn2 said:
If anyone cares, I've sent in my phone, and it has been received by LG in Fort Worth.
Sent from my Nexus 4, while driving in my Evo9.
Click to expand...
Click to collapse
Let me know how it goes.
Today is the fifth day since they have received my phone. I called to get an update, and was told that the technician is still working on it, but has not provided any updates. I was advised that they have a five to seven business day turnaround. I think they may be missing that turnaround time at this point.
Will update when they provide any info. At this point, they are still unsure whether warranty will cover my screen issues (dead spot, phantom touches, knock on is dead). Stock phone, nothing modified.
Sent from my Nexus 4, while driving in my Evo9.
LG tracking shows that unit is being sent back to me.
I'm not quite sure if the phone is going to be in working order yet.
Wish me luck, because I have read a lot of reviews saying that the phones were never actually repaired m
Sent from my Nexus 4, while driving in my Evo9.
Sfkn2 said:
LG tracking shows that unit is being sent back to me.
I'm not quite sure if the phone is going to be in working order yet.
Wish me luck, because I have read a lot of reviews saying that the phones were never actually repaired m
Sent from my Nexus 4, while driving in my Evo9.
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Click to collapse
Let us know whether they fixed it or not.
Finally received my phone today, on a Saturday with FedEx Home Delivery service.
Took the phone out of the box it came out, and immediately noticed additional IMEI stickers on the back of the device. The device came very dirty on the back, with stickers around the case. I thought they had sent me a refurb, especially when the scratches that I had on the main screen were not there.
I matched the IMEI with the one that came with the original box, and it seems to match.
They replaced the proximity sensor and 'updated software'. I still don't have knock code, however.
Customer service has been horrible, especially since they have absolutely no contact with the service people. CS knew absolutely nothing about the repairs.
Edit: Functions of the phone have returned to normal.
I developed the same issues with mine a couple days ago. Always in a case, never dropped. Dead spots near the top, no knock on. Gonna try to get it replaced by ATT first, otherwise will have to do rma through LG.
Basically, that whole bar is a dead spot.
Sent from my LG-D800
btm fdr said:
I developed the same issues with mine a couple days ago. Always in a case, never dropped. Dead spots near the top, no knock on. Gonna try to get it replaced by ATT first, otherwise will have to do rma through LG.
Basically, that whole bar is a dead spot.
Sent from my LG-D800
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Good luck.
Sent from my LG-D801 using Tapatalk
My phone has exact same issue. Same location as you have shown. I should be getting another unit from T-Mobile today. Any idea if this a software issue or hardware?
Sent from my LG-D801 using XDA Premium 4 mobile app
sureshhc said:
My phone has exact same issue. Same location as you have shown. I should be getting another unit from T-Mobile today. Any idea if this a software issue or hardware?
Sent from my LG-D801 using XDA Premium 4 mobile app
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It is the prox sensor.
Sent from my LG-D801 using Tapatalk
Sfkn2 said:
It is the prox sensor.
Sent from my LG-D801 using Tapatalk
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Any idea how to prevent it from happening or what causes it to nit function properly?
Sent from my LG-D801 using XDA Premium 4 mobile app
sureshhc said:
Any idea how to prevent it from happening or what causes it to nit function properly?
Sent from my LG-D801 using XDA Premium 4 mobile app
Click to expand...
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There is another thread about this issue, which basically said it's heat that caused the sensor to break.
Sent from my LG-D801 using Tapatalk
Guys had my phone for about a week.
Im not too sure if this has been happening since i got it or not..
But if i gently shake my device it feels like something is loose around the camera module or in the camera
Can anyone confirm if this is a known thing?
Sent from my SM-G900F using Tapatalk
nothing loose like that for mine G900T.
f0xy said:
Guys had my phone for about a week.
Im not too sure if this has been happening since i got it or not..
But if i gently shake my device it feels like something is loose around the camera module or in the camera
Can anyone confirm if this is a known thing?
Sent from my SM-G900F using Tapatalk
Click to expand...
Click to collapse
That's normal. The rattle you hear is the auto focus mechanism moving. My S5 does that too as do several others.
f0xy said:
Guys had my phone for about a week.
Im not too sure if this has been happening since i got it or not..
But if i gently shake my device it feels like something is loose around the camera module or in the camera
Can anyone confirm if this is a known thing?
Sent from my SM-G900F using Tapatalk
Click to expand...
Click to collapse
even my nexus 4 and iphone 4 does that... its common thing
Oh poo I feel rather stupid now, my 2yr old s3 does it lol! Thanks anyways guys at least its cleared up easy
Sent from my GT-I9300 using Tapatalk
So all of a sudden tonight my knock on feature stopped working. Then I noticed that I have a dead spot on my screen as you can tell from the photo attachment. I have no warranty so sending it in to LG isn't an option. I've did some reading and can't seem to find if this is a software or hardware issue? Can anyone shed some light here? It's a D803 variant. Should I replace the digitizer or not? I need a working phone asap as I'm driving across the country next week.
Thanks
Sent from my LG-D803 using XDA Free mobile app
Mr Patchy Patch said:
So all of a sudden tonight my knock on feature stopped working. Then I noticed that I have a dead spot on my screen as you can tell from the photo attachment. I have no warranty so sending it in to LG isn't an option. I've did some reading and can't seem to find if this is a software or hardware issue? Can anyone shed some light here? It's a D803 variant. Should I replace the digitizer or not? I need a working phone asap as I'm driving across the country next week.
Thanks
Sent from my LG-D803 using XDA Free mobile app
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Click to collapse
Had this problem as well along with many others. I do believe it is a hardware issue. As far as your method of repair, I'm not sure. I got mine replaced under warranty.
Sent from my LG-D800
btm fdr said:
Had this problem as well along with many others. I do believe it is a hardware issue. As far as your method of repair, I'm not sure. I got mine replaced under warranty.
Sent from my LG-D800
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I appreciate your feedback. Went to my local repair shop today and they are gonna replace my LCD and digitizer for me on Monday. $100 charge to do it. I'm fine with that I need a working phone especially since I'm about to drive across the country. Here's to hoping.
Sent from my LG-D803 using XDA Free mobile app
https://youtu.be/vxmW0Cp703s
Still no idea how to replicate it. Seems to happen randomly. I usually have to turn off and on the screen to get it working again.
Sent from my SM-G935T using Tapatalk
exzacklyright said:
https://youtu.be/vxmW0Cp703s
Still no idea how to replicate it. Seems to happen randomly. I usually have to turn off and on the screen to get it working again.
Sent from my SM-G935T using Tapatalk
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Strange issue, in thinking it could be the screen protector, or maybe you have all in one gestures enabled or a similar app that allows you to tap on statusbar for something. , or could just be defective. That's all I got. There was an awesome update today for T-Mobile
It fixes screen sensitivity and palm rejection as well as battery and performance upgrades. Its a great update but don't take it if you are gonna want root because they might find a vulnerability on the old software. Or maybe they find it on later software. No one really knows right now. Its up to u but I upgraded. Its worth it to me.
sent from the sm-g935t unrootd.
Some guys on Reddit said it could be cerebrus. Status lock messes with it
Sent from my SM-G935T using Tapatalk
Randomly my haptic feedback stops and won't come back until I reboot. Anyone else have this issue?
Yes. It's annoying. Don't understand why. Also my apps well randomly not be available. I have to uninstall and reinstall. Super frustrating
Hawkhell said:
Randomly my haptic feedback stops and won't come back until I reboot. Anyone else have this issue?
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Just experienced this for the first time today... Hopefully a software update can correct
Sent from my SM-G935T using Tapatalk
Mine all of a sudden went super weak. I have it turned up all the way in the settings. Not sure what's going on.
Sent from my SM-G935T using XDA-Developers mobile app
I feel like Samsung phones are RPG based and they only have a certain amount of points to use so they take the IR Blaster and add the SD slot back, they add water resistance and locked the boot loader. Why can't they just give without taking?
jamboxboy said:
Mine all of a sudden went super weak. I have it turned up all the way in the settings. Not sure what's going on.
Sent from my SM-G935T using XDA-Developers mobile app
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This happens to me as well. Is this a software issue? I have an international version, though.
Sent from my SM-G935F using XDA-Developers mobile app