Shield Tablet Update 5.2 - Shield Tablet General

I've seen a few references to it being released on the Nvidia forums.
Has anyone gotten it yet? Any possibility you could zip it and post it for those who haven't?

nope not in the uk yet

5.2 ST update will come in upcoming weeks. Being tested as developer preview atm. ?

Oh great ! The support for Nvidia shield is amazing.

What forum have you seen this on?

Hmn.... Not to be a mean sport for everyone but this shouldn't even be announced yet since it's a preview version and there's an NDA for members. So even download links and other related info shouldn't be discussed or exposed.
I inquired similarly for preview 1/update 5.0 (wasn't a member back then) and I got a good ethical spanking from the senior members here. Something about XDA integrity and stuff. Took me some time to get it.
Just know that Nvidia developers are really working hard to keep this amazing device alive and operate competitively with latest flagships. If the NDA gets massively and openly broken, we might all suffer coz they can decide NOT to support this device any further. :/
In the GeForce forums, the developers are actively taking our suggestions, complaints and wish lists for Shield Tablet seriously. So let's just keep it up.

You could try following the link given by an nvidia representative here:
https://forums.geforce.com/default/...ge-battery-drain-after-android-7-0-update-/6/
Fill out the form on the link, reference battery charging problems. You should get the preview pushed.
Not such a big secret if nvidia is telling people....
Sent from my SHIELD Tablet K1 using Tapatalk

NDA
Exile1975 said:
You could try following the link given by an nvidia representative here:
https://forums.geforce.com/default/...ge-battery-drain-after-android-7-0-update-/6/
Fill out the form on the link, reference battery charging problems. You should get the preview pushed.
Not such a big secret if nvidia is telling people....
Sent from my SHIELD Tablet K1 using Tapatalk
Click to expand...
Click to collapse
From the EMAIL:
"The public release version of the SHIELD Tablet Software Upgrade 5.2 may contain additional enhancements not available in the preview. We’d like to remind you that this preview software is confidential NVIDIA information. Please DON'T publicly share information about this early access software (via forums, blogs, screen shots, tweets, discussions with others, etc.). Your system will automatically be updated to the public release version when it becomes available."
it is open since everyone is invited to join
It becomes a "secret" once you've been approved and you're in

Son-j said:
From the EMAIL:
"The public release version of the SHIELD Tablet Software Upgrade 5.2 may contain additional enhancements not available in the preview. We’d like to remind you that this preview software is confidential NVIDIA information. Please DON'T publicly share information about this early access software (via forums, blogs, screen shots, tweets, discussions with others, etc.). Your system will automatically be updated to the public release version when it becomes available."
it is open since everyone is invited to join
It becomes a "secret" once you've been approved and you're in
Click to expand...
Click to collapse
Good thing I never signed up then. However, didn't you just violate your part of the deal?
Sent from my SHIELD Tablet K1 using Tapatalk

Exile1975 said:
You could try following the link given by an nvidia representative here:
https://forums.geforce.com/default/...ge-battery-drain-after-android-7-0-update-/6/
Fill out the form on the link, reference battery charging problems. You should get the preview pushed.
Not such a big secret if nvidia is telling people....
Sent from my SHIELD Tablet K1 using Tapatalk
Click to expand...
Click to collapse
Exile1975 said:
Good thing I never signed up then. However, didn't you just violate your part of the deal?
Sent from my SHIELD Tablet K1 using Tapatalk
Click to expand...
Click to collapse
Maybe. But I'm sure the admins (here and at Nvidia) are smart enough to distinguish intentions throughout this thread.
This reminder is a response to the OP. I wish everyone can have access. I really do (esp when you're frustrated with the current build). But the developers have their own process that I thought needed some respect. I'm actually grateful that they still bother updating this 3 year old device.

Son-j said:
Maybe. But I'm sure the admins (here and at Nvidia) are smart enough to distinguish intentions throughout this thread.
This reminder is a response to the OP. I wish everyone can have access. I really do (esp when you're frustrated with the current build). But the developers have their own process that I thought needed some respect. I'm actually grateful that they still bother updating this 3 year old device.
Click to expand...
Click to collapse
The point of my post is that nvidia made this a public beta as soon as the Nvidia representative on their forum made the comment I linked. My only intention is to help spread information that is publicly available. Now please get off your high horse, and my a$$, until an XDA moderator has a problem with what I've said.
Sent from my SHIELD Tablet K1 using Tapatalk

Exile1975 said:
The point of my post is that nvidia made this a public beta as soon as the Nvidia representative on their forum made the comment I linked. My only intention is to help spread information that is publicly available. Now please get off your high horse, and my a$$, until an XDA moderator has a problem with what I've said.
Sent from my SHIELD Tablet K1 using Tapatalk
Click to expand...
Click to collapse
Know what - I feel the same! And here I thought someone is trying to be a smart ass by dropping the bomb first and needed some intellectual response.
Enough trolling. Seems we both overlooked each other's intention and might have rubbed off some ego the wrong way. For that I apologize.
You cool?

Son-j said:
Know what - I feel the same! And here I thought someone is trying to be a smart ass by dropping the bomb first and needed some intellectual response.
Enough trolling. Seems we both overlooked each other's intention and might have rubbed off some ego the wrong way. For that I apologize.
You cool?
Click to expand...
Click to collapse
I do apologise for my antagonism. I really was just trying to help originally. I notice the 5.2 preview 2 post on Nvidia forums early last week. Seeing as I don't have any problems with my current install I felt no need to update myself, but if it will help someone who might be having problems I thought I'd share.
Sent from my SHIELD Tablet K1 using Tapatalk

Exile1975 said:
I do apologise for my antagonism. I really was just trying to help originally. I notice the 5.2 preview 2 post on Nvidia forums early last week. Seeing as I don't have any problems with my current install I felt no need to update myself, but if it will help someone who might be having problems I thought I'd share.
Sent from my SHIELD Tablet K1 using Tapatalk
Click to expand...
Click to collapse
I got that. Cool!

skooter32 said:
What forum have you seen this on?
Click to expand...
Click to collapse
GeForce Forums, in several posts. It's not a secret. A Nvidia employee even issued an open invitation for anyone having charging issues to sign up for the preview.

Never mind 5.2 update are we getting Android O

MrKaon said:
Never mind 5.2 update are we getting Android O
Click to expand...
Click to collapse
Won't be any word on that till O is out and by then I doubt it

Just received 5.2 update with april security patch. Here are the screenshots in French and English :

Dhalsim43 said:
Just received 5.2 update with april security patch. Here are the screenshots in French and English :
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Click to collapse
Preview build or normal update? Did u subscribed to the preview?

What's the changelog

Related

XDA/Samsung the merge

Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Hi!
Quoting myself from the Vibrant thread :
Sine. said:
SamsungJohn said:
Yes, I have been watching you guys work and I must say is very fantastic. I am here on behalf of Samsung to establish a partnership. Do you guys suggest me posting this in the development forums?
Click to expand...
Click to collapse
Does Samsung has planned to implement the wonderful Supercurio's work (like Voodoo great sound improvements) and to work with him?
Edit : I've read your're also a developper, so yes, you should post in dev sections
Click to expand...
Click to collapse
SamsungJohn said:
Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Click to expand...
Click to collapse
First things first.. It would be nice if you guys made a roadmap for stuff under development for our phone. At the moment, we have no idea which bugs are getting fixed or when. And we have no idea what's being worked on. We don't need a accurate timeframe, simply an indication of what's being worked on
Even better, track the serial numbers/IMEI of the phones, and allow each owner to vote on where development should be targeted (such as what Dune HD does). You could even make an application on the Samsung store to let us vote directly on the phones (which might make it even better).
I wont be there in Austin (too far), but I think what I have mentioned is important, because Samsung tech support is unresponsive and horrible (when you send them a bug by email, you NEVER get a response). However, by at least implementing a voting feature, poor tech support suddenly becomes less relevant.
I have a simple suggestion. Samsung are really ontop when it comes to hardware but we haven't seen any advancement in battery technology. Perhaps, as well as focusing on samoled screens power saving prowess, we could address where we are on the battery side of things. So many features require a modern battery.
Sent from my GT-I9000 using XDA App
Check your Private messages John, sent you something
jj03 said:
I have a simple suggestion. Samsung are really ontop when it comes to hardware but we haven't seen any advancement in battery technology. Perhaps, as well as focusing on samoled screens power saving prowess, we could address where we are on the battery side of things. So many features require a modern battery.
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Let's not turn this thread into a laundry list of things we want from Samsung. That's not the point and it'll just spiral out of control.
I think that this is a big and important step from Samsung, which they should have done earlier, to be present instead of being silent all the time.
It's for sure that there is brilliant developers at XDA that has done some excellent work, imagine how much they could have done if there someone they could get answers from when the questions do present them self.
Is this a joke or somthing ?
Samsung usa. lol.
**DamianGTO Steam kernel. 350MB Ram. 500HZ. all ext2. Steam Rom. Js5**
SamsungJohn said:
Hello Guys,
My name is John, I recently became the social media analyst at Samsung mobile. I wanted to start opening the lines of communication between XDA and Samsung. First I wanted to say I have noticed your work on our devices on the XDA forums. I think you guys do an outstanding job, I myself am a developer for mobile devices. So let’s get down to business, we’re going to be in Austin from March 10-15 for the SXSW(south by southwest http://sxsw.com/convention). I was wondering if any of you guys are going so that we could meet up and share a couple of ideas I have. I am looking forward to meeting some of you GREAT developers!
Thanks in advance,
John
Social Media Analyst
Samsung Mobile USA
Twitter: @SamsungJohn
Click to expand...
Click to collapse
Hey John, first of all welcome here !
I this this is very interesting you come! Look, you're page 12 of the the Open Source strategy I shared with Samsung Korea
http://bit.ly/hNJ38m
Hehe I don't know if this is coincidence or consequence, but it sure demonstrate a lot of common interest, and is an excellent news for Samsung and XDA developers !
John and you guys what think of my document now made public?
PS: does your initiative comes from Korea or you didn't shared yet? I must tell you about a few people there
It's great to see Samsung getting involved here. I hope this is not just for PR purposes, Samsung and the customers would get huge benefits if you work together with the developers here.
For a start, I recommend you take a good look into the work that members Supercurio and Hardcore on this forum have done, and work on implementing them into your own firmware.
The difference the 3rd party firmware on the Galaxy S makes is huge. It's faster, the screen looks sharper and better, and the new sound drivers they have worked on are brilliant. The two members I mentioned seem to be the main ones contributing to this.
How about not fragmenting Android and talking to the devs about the best way to allow them access to all the firmware and drivers that are currently not open sourced? (NDA for select devs maybe?)
This would give you all the love you require form the Members here
Logicalstep
Hmm am i the only one who is a bit distrustful? I see no proof whatsoever , that john is im fact a samsung employee .. Or is it just me being paranoid after so many internet hoaxes.
Sent from my GT-I9000 using XDA App
He's a fake.
Why would he only write on few tread that he make and why would Samsung even write anything here.
Sure now will that give us all code and help us to root the phone.. Lol...
**DamianGTO Steam kernel. 350MB Ram. 500HZ. all ext2. Steam Rom. Js5**
I don't think he's a fake, look in this thread : http://forum.xda-developers.com/showthread.php?t=950852
russ2048 said:
http://twitter.com/#!/SamsungCarla
she tweets samsungjohn the newest member so I think he is real.
Click to expand...
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jocala said:
Samsung has a team on Twitter. John is linked there and appears to be the real deal, unless there's a 10 person troll-team operating to pwn Samsung
Click to expand...
Click to collapse
Its do easy to pretend to be Samsung person. There is zero prof that he is that.
**DamianGTO Steam kernel. 350MB Ram. 500HZ. all ext2. Steam Rom. Js5**
Have you at least read the thread I've quoted? There are other "proofs", like Captainkrtek (senior moderator) who's checked he's legit...
Anyway, it's your right to not believe it.
Hello john please new firmware for dbt (germany), wit 2.2.1
Thanks for posting here
Sent from my GT-I9000 using XDA App
sammy_user said:
Hello john please new firmware for dbt (germany), wit 2.2.1
Thanks for posting here
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
use odin....
btw: i don't think it is real but would be great if it is real....
talk to supercurio,hardcore,cmsgsteam and you could push your phones over the top....
softwarewise out of the box the sgs is a disapointment...
Thank you!
I'm sure we all have seen Transformers right? Remember that scene in the movie where the Autobots are arriving to earth?(http://www.youtube.com/watch?v=Kps_CkEEkUo) Quality kind of sucks. I compare that scene as Samsung arriving to XDA! I will not let you guys down. I will be back on Monday, in the mean time all top developers please pm. On Monday, I will post a new thread explaining further details. Also if your going to be in Austin for the convention let me know as well.
P.S. I have been reading all your postings in the threads.
Thanks
@SamsungJohn

Kernel Discussion

So when the kernel is released what will that mean for us. What kind of things can we look forward to?
Is pending some license/certification completion issues.
Thats what my email from elocity said in my latest response from them. Hoping it's sooner than later. Even explained in the email why getting the kernel released would be good for thier business. They need to deliver something whether it be the A10, the kernel or upgrade options. Wonder how possible that would be. Send your A7 in to get the multitouch screen put in. Anyways when I hear anything I will post more.
With kernel source every developer could:
- make a full ROM (kernel + any version of Android from released sources)
- improve stability and performance
- fix issues before official techsupport
- add new features
That's so important!
If we would get kernel source in summer - that might be too late. Many eLocity owners might change their devices to new Xooms, Flyers, Asus eeePads, Samsung 8.9s and etc...
That is basically how I worded it in my email, pointing out that everyday more people are selling thier a7's and getting a different device. And that if they released the kernel it would practically eliminate that. Also that thier company needs to release something soon, yet to see any branded accessories a10 is delayed and our a7 we want the kernel. give us something before you lose your future market.
I think they have to much on there hands with a10, maybe after they will release something for the a7, keep your fingers crossed
smallba said:
I think they have to much on there hands with a10, maybe after they will release something for the a7, keep your fingers crossed
Click to expand...
Click to collapse
Zipping files and emailing them takes about 2 minutes ... doing so will relief them from working more on the A7 has the community will be able to developpe stuff for the A7, otherwise the A7 will just die there.
I suggest we all email [email protected] and ask for those files to be released ASAP.
I would even say that someone just write an email template to copy and paste that email
If they care about having a future market the sooner they release the kernel the better.
masterfred said:
I would even say that someone just write an email template to copy and paste that email
Click to expand...
Click to collapse
Here.
Code:
Code:
<a href="mailto:[email protected]?subject=Petition for release of A7-040 kernel&[email protected]&body=This message is a petition to release the A7 kernel for independent development.%0A%0AThis will show good faith to your existing customers, and keep them around for the release of your future products.%0A%0AIf there is a issue with a petition being carried out this way please let us know on the A7 section of the XDA forums.">
Result yielded:
To: [email protected]
BCC: [email protected]
Subject: Petition for release of A7-040 kernel
Body:
This message is a petition to release the A7 kernel for independent development.
This will show good faith to your existing customers, and keep them around for the release of your future products.
If there is a issue with a petition being carried out this way please let us know on the A7 section of the XDA forums.
----------------------------------------------------------------
I am not going to make this live, I don't know what kind of legalities would be involved if eLoicty found a flood of e-mails harassing.
You might want to add that XDA and Dexter are even in big reseller's review (Aka Tiger Direct) ... wich is mainly why people would buy an A7 has of today ...
masterfred said:
You might want to add that XDA and Dexter are even in big reseller's review (Aka Tiger Direct) ... wich is mainly why people would buy an A7 has of today ...
Click to expand...
Click to collapse
I am not publishing it anywhere, I just made the template and created a Gmail account to track how many people use it, if any.
Like I said in the post, I don't know what kind of legalities would come into play should eLocity deem it harassing. With the whole thing being able to be composed and sent in 2 clicks I can see it being easily abused. I don't plan on being the fall guy should it result in thousands of messages.
Not to sound like an idiot but how do I post this.
rombold said:
Not to sound like an idiot but how do I post this.
Click to expand...
Click to collapse
1.Copy contents of code window.
2. Paste into HTML document.
3. Remember that you are the one responsible when eLocity gets angry.
Dexter what are your thoughts on this?
Here is an encouragement from eLocity Team :
Regarding the kernel information, I have been working to get our overseas team to release it so developers can really take the A7 to new heights. I am hoping to be able to share the kernel info soon and will certainly reach out to Dexter, the XDA community and others so they'll have a new tool to make exploring and developing easier.
Click to expand...
Click to collapse
Don't abuse those emails, but for sure, we're making a difference, if it's done properly, I can't imagine a company being mad for receiving interest in their products ...
Sorry, I didnt see this thread when I posted the other new thread...but there is some slightly newer info there.
Kernel
If they release the code does that have any impact on anny new releases of the OS for the A7? Are we assuming the eLocity is done? Is there any chance for a major upgrade before they are done?
@masterfred: your quote from them confirms all my suspicions.
"Over seas development team" my ass. eLocity is just a reseller, at most installing a different launcher and fielding (not to the best of their ability btw) the tech calls. Compal has been the ones pulling the strings the whole time.
So where does it go from here? I have very little faith that Compal will be on any rush to help the development community. They even backed out of marketing this tab under their own branding. I don't trust companies that operate from.the shadows like that.
elocity a7 source code
If you google the whats above you will find many places that reps stated elocity plans to release the source/kernel so keep smiling and be patient.
rombold said:
elocity a7 source code
If you google the whats above you will find many places that reps stated elocity plans to release the source/kernel so keep smiling and be patient.
Click to expand...
Click to collapse
Yeah, they are probably waiting for Compal to release it to them.

[occupy nvidia]how you can help

First of all I'm no trying to troll nor spam, I am a T-mobile G2x user and over at the G2x forums we started a thread, http://forum.xda-developers.com/showthread.php?t=1360051 this thread is to get nvidia to release the source code for the tegra 2 chip, this way we can get more stable roms and yes fully functional ICS build.
I'm only doing this because the Atrix uses the same tegra 2 chip, thanks for your understanding.
I sent mine!
http://developer.nvidia.com/contact
Just to let you know, Nvidia is in no way required to release drivers for their SoC. That stuff is completely proprietary and doesn't fall under the GPL.
i sent mine!
Submitted!
Occupy ?
Dont think so, we're not pirates. I've sent an email to nvidia.
Hello,
Please release source code for the Tegra2, so the developers can support our mobile devices and tablets better and faster. I want to take more advantage of the Tegra2 chip inside my Motorola Atrix 4g and hoping that you could give the community a hand about this.
Regards, Sinan.
Click to expand...
Click to collapse
edgeicator said:
Just to let you know, Nvidia is in no way required to release drivers for their SoC. That stuff is completely proprietary and doesn't fall under the GPL.
Click to expand...
Click to collapse
We are all aware of this, but maybe with a shot of luck they decide to help developers, and release at least some code.
Even Microsoft has released some of their code to the GPL.
Sent from my LG-P999 using XDA App
Also submitted. Regardless of what may come out of this, at least we tried.
Submitted!
I don't want to hijack the other thread. But I think the best action you can take is generate some publicity from the media.
Go to Engadget. http://www.engadget.com/
There should be a red 'Tip US' on the right hand side of the webpage. Let the problem get on the main page of Engadget.
Thank you/
Email sent.
Email sent - also if anyone is wondering what to say, here is what i sent to them...may not be perfect but it gets the job done:
Hello. I am writing today to ask that you please release the source code for the Tegra 2 chip to the public.
As you most likely know, the android os has a very large developer community. With this community comes ground breaking software development and can also make an already great product become an even bigger product.
An example would be Samsung hiring the lead developer of the CyanogenMod7 custom Rom for Android.
They also gave the team one of their latest devices for further testing.
Now that device is one of the most sold Android phones of 2011.
The Tegra chip has a following already because of the little bit of development that we have been able to squeeze out of it with out the help of Nvidia. (source code)
But we believe and know that we can develop upon it even further and show Nvidia and others what the Tegra is really capable of. Which in turn will bring more interest to the chip and devices that carry the chip and that just means more sales.
It is only a win-win situation.
Thank you for reading.
Sincerely
a Nvidia customer.
you guys are asking for specific stuff in a very generic matter. nvidia has a git hub with tons of stuff already! and im sure if you ask them for ics tegra2 drivers for the atrix or g2x they will deliver.
as for nvidia helping devs, its happend!
sent mine
i did sent mine.
hope this count.
Sent it, couldn't copy the message though...
---------- Post added at 07:50 PM ---------- Previous post was at 07:28 PM ----------
Oh yea change the thread title to:
"Release the Tegra" Movement Thread [& how you can help] [Atrix]
Click to expand...
Click to collapse
Then fix your post. Make it look professional so If any of the Nvidia Dev's see it, they'ed take it seriously...
Hey Guys,
I am a T-mobile G2x user and over at the G2x forums we started a thread, [ics2g2x] [occupy nvidia]how you can help!. This request thread is to get Nvidia to release the source code for the tegra 2 chip, this way we can get more stable roms and yes a fully functional ICS build.
You can help in multiple ways. It doesn't matter how you help, as long as you did that becomes a +1 support for this thread!
1. Call them at (408) 486-2000 and ask for developer relations.
2. Email them at http://developer.nvidia.com/contact. Make sure your info is accurate so that they'll accept it.
3. Advertise this thread at places like Engadget or some other well known information website.
4. Get creative do something that we haven't listed up here, anything counts... (As long as it's good)
I'm only doing this because the Atrix uses the same tegra 2 chip, thanks for your understanding.
Support Count:
1. cervantesjc
2. WiredPirate
3. edgeicator
4. picaron1
5. OSNPA
6. Semseddin
7. vinay427
8. cption
9. Jibraldor
10. J-Roc
11. hormosapiens
12. Alaq
Click to expand...
Click to collapse
Copy and paste this into your post if you feel lazy. And update the Support Count every 1-2 days to keep this going.
I agree with changing the title in case anyone from nvidia see the thread.
however, I would leave any sort of "occupy" verbiage out. due to the recent media coverage of everything "occupy" related, it's not entirely a positive way to bring about change to what we want as far as code.
it seems a tad bit brutish to use that word to request something at this point.
imo.
Sent from my MB860 using XDA App
ifalldownalot said:
I agree with changing the title in case anyone from nvidia see the thread.
however, I would leave any sort of "occupy" verbiage out. due to the recent media coverage of everything "occupy" related, it's not entirely a positive way to bring about change to what we want as far as code.
it seems a tad bit brutish to use that word to request something at this point.
imo.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
Yea it might cause some problems.... Fixed:
"Release the Tegra" Movement Thread [& how you can help] [Atrix]
Click to expand...
Click to collapse
Semseddin said:
we're not pirates.
Click to expand...
Click to collapse
Speak for yourself lol.
Yeah, the thread title is a bad (polarizing) choice imho. I have enough trouble occupying my own space. And I certainly don't want to be seen in any sort of occupy movement. I work for what I have/want/need (and as an added bonus, to support the wants/needs of the occupiers, hurray for me!). But since the spirit of the thread isn't that sort of nonsense, I'm in. Message sent.
And no griping at me because I bit at the title... It was just sitting there staring at me with those "I want your stuff" and "Are you crazy? No I don't want to work for it" eyes...
Since I never do anything at work I will send them an email, spread this around, contact engadget, gizmodo, and more. I really want the ATRIX to become active. Its been dead around here a little.
Sent from my MB860 using XDA App

[Announcment] Asus Tech Support Now Partnered with XDA

Ok that may be an exaggeration but that's what it sounds like from the less than helpful response I got from an Asus representative. I'm just sharing my experience because it really pissed me off. See the email below. I dont expect things to be fixed right away I know bugs are part of new devices, but I dont appreciate getting brushed off and referred to a site that technically has nothing to do with Asus. I love XDA, its a very helpful and informative site, but I don't think XDA is on the Asus payroll for tech support.
-------------------------------------------------------------
Dear Mr. x,
I'm sorry, but I do not have any information on future release features. I suggest you follow the threads on the XDA forums pertaining to these issues to get the latest information.
Sincerely,
Chris A
Asus Customer Care Specialist
---------- Original Message ----------
From : [email protected]
Sent : 5/21/2012 2:17:36 AM
To : "[email protected]"
Subject : Re:Re:<TSD> Satisfaction-USA(EN): survey error [ID=RTM20120516200057-320]
[CASEID=TM20120521201257]
When is the software bug going to be fixed that won't wake my screen from the
keyboard and when opening the tablet from the keyboard.
Sent from my ASUS TF300
--------------------------------------
wideopn11 said:
When is the software bug going to be fixed that won't wake my screen from the
keyboard and when opening the tablet from the keyboard.
Sent from my ASUS TF300
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Unaware of any bug. Aware of settings.
Under settings - ASUS customized settings - Battery Saving - MobileDock Battery Saving mode - *you want the box left empty*
After opening your tablet while docked click any button on the keyboard to wake up your tablet.
supersoulfly said:
Unaware of any bug. Aware of settings.
Under settings - ASUS customized settings - Battery Saving - MobileDock Battery Saving mode - *you want the box left empty*
After opening your tablet while docked click any button on the keyboard to wake up your tablet.
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With him. Nver had a problem. Hell, I can wake mine by dragging my finger across the trackpad. That is why The CSR was confused
I think you are missing the point. And yes I am aware of the settings. I have had multiple conversations with Asus about this bug. On the .17 firmware, the action of opening the tablet from the dock would wake the screen. I know its a small thing but I don't like the response from Asus, check XDA for the latest information. That is the point of the post.
i tend to look at the other way. asus seems connected with their customer via xda. i guess they could make their own forum for that but why not use a forum where "geeks" hang out. we provide them with free user testing.
Haha, I can see how that can be taken as sarcasm/brush off by the OP. Kind of a compliment as well though. Hell, I come here for any problem, I've never contacted a manufacturer.
wideopn11 said:
I think you are missing the point. And yes I am aware of the settings. I have had multiple conversations with Asus about this bug. On the .17 firmware, the action of opening the tablet from the dock would wake the screen. I know its a small thing but I don't like the response from Asus, check XDA for the latest information. That is the point of the post.
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Yeah.....I'm gonna file this under "Not an issue."
1. You know it's a small thing.
2. Checking XDA, while you may not like it, is good helpful advice.
Gary Key he joined XDA right after my social media attack the little spy/awesome guy
Sent from my Kanged Sprint Galaxy Nexus using Tapatalk
At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.
Yeah, I've never actually been to Asus.com except once while I was researching the TF300. I found out about the .29 update and the unlock tool from here.
compact_wisdom said:
At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.
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I agree with you, I get more info from the forums but that shouldn't be the response from the manufacturer. I bought this tablet and dock for my mom also. She knows nothing about XDA or anything like that. She would contact Asus for support or more likely call me for support (fml).
Oh well, I'm unlocked now so Asus support is useless to me but they still need to know about bugs in there devices and take the appropriate action to fix them, not redirect that responsibility off to forums or google.
compact_wisdom said:
At some point, probably more user are checking XDA for updates / news, than asus.com.
Especially in the time of OTA updates.
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Click to collapse
True but this is gay ....asus with xda
Sent from my SGH-T989 using XDA
wideopn11 said:
I agree with you, I get more info from the forums but that shouldn't be the response from the manufacturer. I bought this tablet and dock for my mom also. She knows nothing about XDA or anything like that. She would contact Asus for support or more likely call me for support (fml).
Oh well, I'm unlocked now so Asus support is useless to me but they still need to know about bugs in there devices and take the appropriate action to fix them, not redirect that responsibility off to forums or google.
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Hi!
I approve with your criticism, ASUS should keep a firm grip on their stuff out of formality. But here's a different approach:
Would you rather him redirect you to the ASUS website, download section?
When western CSR's work for asian-based companies, they have to rely on the few teleconferences and Excel roadmaps, they know about future updates, but the local CSR's only know a few fixes, and no release date depending on what service level agreement the developers work on. Also when a CSR or his manager gets information, there's a stamp "Internal only" almost all the time, not everything ends under "what to tell customers who complain about [list of bugs]" in their handbook, it should but let's step back a little.
Let's compare with a company that does updates very often: Microsoft. With Windows Update. MS removed the necessity for CSR's to inform when this and that will be fixed - unless you are IT professional, you will be referred to automatic updates. After the release of a fix Microsoft doesn't tell you exactly what the security update does, you can find a link in their website that says along the line: "vulnerability take control of your computer remotely", and details whether it affects Office, and how long it takes to download it at 56kbps lol. When you surf a bit and find the IT Professional bulletins regarding the same update, wow: a link to a general article going over the list of fixes released at that date, and oops - they forgot the very hotfix you were looking into. It is hell not to know what a fix does, and Microsoft gives us all kinds of problems because many fixes breaks other features and they don't know it until they get failure reports.
Asus doesn't document everything in one place for every CSR in the world to get access to in real time. Roadmapping future bug fixes is plain dumb: you focus on fixing as much as possible before the deadline, rather than keeping detailed forecast bulletins for a small cluster of users who, sorry if I offend you there, desire to be respected as a technically knowledgeable customer.
I believe you were given a respectful or at least a sensible response. Apart from the community feedback to the manufacturer, "geek forums" reward curiosity and need for speculations, when no information is available it is the best way to satisfy a user who shows interest in a product's evolution rather than accept it as it is and give it a bad review like most people do.

[APK Teardown Exclusive] The HTC Myst Facebook Phone – The Facebook App Is Now A Laun

We’ve managed to score a system dump of the Facebook phone! There’s nothing in it that’s too earth shattering, and you could probably guess most of the features, but, since we’ve got it, we might as well take a look at it.
[This is not an April Fool's joke. I promise.]
Now, this being Facebook, nothing really works unless you sign in. The problem is, all of this is pre-release, so it’s set up to only work for Facebook employee accounts. Everything is basically packing unintentional always-on DRM, so screenshots are going to be a little sparse.
Source
And this system dump isn't available anywhere for download, right ?
(And yes I read the articles; No download URLs I saw.)
Yeah so........ you have the system dump but you're not going to share it with anyone???
Who are you talking to ?
Nobody here has it AFAIK.
One of the sites had an article author who had it, but AFAICT he hasn't released it and it hasn't otherwise been uploaded anywhere known.
mikereidis said:
Who are you talking to ?
Nobody here has it AFAIK.
One of the sites had an article author who had it, but AFAICT he hasn't released it and it hasn't otherwise been uploaded anywhere known.
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Well obviously since the OP says "we have a system dump." I was probably talking to the OP genius.
Sent from my Galaxy Nexus using Tapatalk 2
He quoted from the source linked.
When the thread is in the development section with the title apk breakdown exclusive, it kinda leads me to believe there is a download link and apk.
Should of been posted in general section to not confuse Facebook home fans.
Sent from my Galaxy Nexus using Tapatalk 3 Beta

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