S7 Edge G935A Stuck (Download mode locked by MDM) - AT&T Samsung Galaxy S7 Edge Questions & Answers

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It means it's stolen..simple. Go return it to AT&T so the owner can get the phone Back. It was locked by password because the owner had a password on it when it was reset.

t12icky0 said:
It means it's stolen..simple. Go return it to AT&T so the owner can get the phone Back. It was locked by password because the owner had a password on it when it was reset.
Click to expand...
Click to collapse
Its not stolen, and it seems you didn't even read its not possible to restore to factory. At&t is not here at South america

philohtc said:
Hey guys! I've got today this really weird case, an S7 Edge which a friend reports he founded, Android boots and prompts for a passcode (unknown) and when attempted to boot into download mode a quick legend appears saying "Binary mode blocked by MDM", when I attempt to do a Factory Reset from Recovery I also get "MDM does not allow factory reset". I'm pretty much stucked over here, device is in build G935AUCS2APF2 so my last resource was applying an update.zip (G935AUCU2APG1) from SD Card from Recovery but I get:
"Package expects build fingerprint of samsung/hero2qlteuc/hero2qlteatt:6.0.1/MMB29M/G935AUCUAPG1:user/release-keys or samsung/hero2qlteuc/hero2qlteatt:6.0.1/MMB29M/G935AUCS2APH1:user/release-keys; this device has samsung/hero2lteuc/hero2qlteatt:6.0.1/MM"
I also attempted to wipe user data from "ADB sideload" but obviously all commands except for "adb sideload ..." are rejected.
All comments and tips will be really appreciated, thanks!
Click to expand...
Click to collapse
The device was locked via boot passcode. Means no factory reset or flashing. It probably was stolen and if it was actually found doesn't mean it couldn't have been reported stolen.
t12icky0 said:
It means it's stolen..simple. Go return it to AT&T so the owner can get the phone Back. It was locked by password because the owner had a password on it when it was reset.
Click to expand...
Click to collapse
philohtc said:
Its not stolen, and it seems you didn't even read its not possible to restore to factory. At&t is not here at South america
Click to expand...
Click to collapse
Where did you get South America from? It's near impossible to steal smart phones now. Might as well just throw it in the trash. Plus it's against XDA to help unlock phones for this exact reason. It could be stolen, so even if it wasn't, you won't get any help here because of possibility.
Sent from my SAMSUNG-SM-G935A using Tapatalk

rbedell said:
The device was locked via boot passcode. Means no factory reset or flashing. It probably was stolen and if it was actually found doesn't mean it couldn't have been reported stolen.
Where did you get South America from? It's near impossible to steal smart phones now. Might as well just throw it in the trash. Plus it's against XDA to help unlock phones for this exact reason. It could be stolen, so even if it wasn't, you won't get any help here because of possibility.
Sent from my SAMSUNG-SM-G935A using Tapatalk
Click to expand...
Click to collapse
Hey! It doesnt have a boot passcode, what I really can't understand is the fingerprint issue, maybe this device is rooted? Thanks

The answer is this:
The unit was owned by another. Because you reset it ...and the previous owner did not remove their password on it (assuming it was not stolen) then , You need the password to open it up. unfortunately, there is no easy fix for this.
BTW, this is a common problem when companies sell excess phones they have for employees. They forget to get their pass codes and so the phone essentially is unusable until they can fix.
There are way to solve this but you will need to do specific research on this to see if you can find the fix for this type of phone.

Related

Phone permanently locked to AT&T and need help!

I stupidly wrote down the wrong sim unlock code given to me by ATT on my phone and I guess I entered the wrong code too many times. I called ATT tech support and they said that my phone is locked permanently ATT now.
Is there a fix around this or am I screwed?
Thx
he.spinal said:
I stupidly wrote down the wrong sim unlock code given to me by ATT on my phone and I guess I entered the wrong code too many times. I called ATT tech support and they said that my phone is locked permanently ATT now.
Is there a fix around this or am I screwed?
Thx
Click to expand...
Click to collapse
As far as I know, you are SOL and is locked permanently to ATT, unless theres a way to unlock it via the service menu after a code has been inputted wrong.
Go to Cellunlocker.net and talk to someone in support about getting a code that unlocks your sim-locked status. It's not the code to unlock your phone, it's the code that resets the perma-lock state of the phone.
I guess i am SOL i called cell unlocker and they said they dint have the software to do it
Did you try the method listed for unlocking your phone from the service menus - without an unlock code?
I have not seen it explained, but it appears to me that by disabling the SHA256 network lock, you are basically getting rid of the requirement for the unlock code that is cryptographically dependent on the IMEI.
I did it on my AT&T phone and plopped in a T-mo sim and it worked fine:
http://forum.xda-developers.com/showthread.php?t=2285431
I am not responsible for anything you may mess up though.
he.spinal said:
I guess i am SOL i called cell unlocker and they said they dint have the software to do it
Click to expand...
Click to collapse
You might have one other option that I know of that might work, might not work, or might make things worse. It is the "Free unlock" menu method in the general section. I am assuming you haven't tried it already. Normally I tell people to stay clear of it because of the slim chance it could screw your phone up, but in your case, I'd say it's already screwed up.
Follow the directions and see if restoring your "Golden backup" (NV restore) resets the cell locks on your phone. You can also try thing like turning SHA256 "On", or "Off" and see if it makes a difference. The reason the free unlock method works for some and not others all depends on what info resides in your phones NV backup. For some, it restores full phone functionality without network locks (sim unlocked), for others, it restores exactly what is already on the phone's NV memory (still network locked), and for others, it restores a backup that screws the phone up. There is a slim possibility that if you restore the NV data via the hidden menu, you might restore your phones original sim locked state and then be able to use the code with SHA256ON or maybe Off.
The risk you take if you try it is completely yours.
It might help, it might not help, or it could make it worse. Good luck.
Would flashing back to stock rom work? I am still fairly new with android devices coming from iphones so i dont want to mess with it if it has absolutely no chance of working. The phone is still working fine just can't unlock it.
Thx for the suggestions tho
he.spinal said:
Would flashing back to stock rom work? I am still fairly new with android devices coming from iphones so i dont want to mess with it if it has absolutely no chance of working. The phone is still working fine just can't unlock it.
Thx for the suggestions tho
Click to expand...
Click to collapse
Flashing back to stock is not going to cure your problem. You're kind of hosed at this point. Scott's suggestion is probably your best bet, BUT you could end up with no phone working at all. If you can still get phone service I'd leave it as is and give up ever unlocking.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
---------- Post added at 07:19 PM ---------- Previous post was at 07:01 PM ----------
TO ANYONE WHO IS FOLLOWING THIS THREAD, PLEASE DON'T DO ANY THING TO YOUR PHONE BECAUSE YOU THINK IT MAY BE COOL. Really know what your doing and why before you do try it. You can really mess up your phone. There a lot of good info in this forum, use it. And take your time, read, study, and read some more.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
about permanent unlock!!
hello buddy , did you found any solution for the permanently lock to att? im having the same problem! thanks
he.spinal said:
Would flashing back to stock rom work? I am still fairly new with android devices coming from iphones so i dont want to mess with it if it has absolutely no chance of working. The phone is still working fine just can't unlock it.
Thx for the suggestions tho
Click to expand...
Click to collapse
I wasn't able to unlock my AT&T GS4 via the service menu methods, nor with an unlock code I bought online. I was finally able to unlock it via the USB program at FastGSM. It seemed kind of shady but it worked for me...
Zoide_ said:
I wasn't able to unlock my AT&T GS4 via the service menu methods, nor with an unlock code I bought online. I was finally able to unlock it via the USB program at FastGSM. It seemed kind of shady but it worked for me...
Click to expand...
Click to collapse
Which Version worked for you? Their download page has several but none of them say Fire Phone.
I bought this phone for my mom and sent her the unlock code... but she missed it 5 times.. LOL now it is permanently locked to At&t
ZeroHart said:
Which Version worked for you? Their download page has several but none of them say Fire Phone.
I bought this phone for my mom and sent her the unlock code... but she missed it 5 times.. LOL now it is permanently locked to At&t
Click to expand...
Click to collapse
Sorry, it was so long ago I don't know. The Paypal receipt says "Samsung i337 Unlocking Software", if that helps.
Zoide_ said:
I wasn't able to unlock my AT&T GS4 via the service menu methods, nor with an unlock code I bought online. I was finally able to unlock it via the USB program at FastGSM. It seemed kind of shady but it worked for me...
Click to expand...
Click to collapse
Zoide_ said:
Sorry, it was so long ago I don't know. The Paypal receipt says "Samsung i337 Unlocking Software", if that helps.
Click to expand...
Click to collapse
No Problem, Thanks

Bypass Android Phone Verification on a Legally Purchased phone.

How do I bypass Android Phone Verification on a Legally Purchased phone.
Was given some newly changed PW info, which was changed today.
The login info is correct, but It keeps taking me back to that same screen.
What can I do?
ericerk said:
How do I bypass Android Phone Verification on a Legally Purchased phone.
Was given some newly changed PW info, which was changed today.
The login info is correct, but It keeps taking me back to that same screen.
What can I do?
Click to expand...
Click to collapse
Just read this this morning. http://m.pocketnow.com/2015/11/23/factory-reset-protection Try factory reset again from recovery.
Also, if they just changed the password you can't unlock the phone with that account for 72 hours according to this. http://gadgetguideonline.com/androi...ollipop-5-1-when-you-do-a-factory-data-reset/
dustin_b said:
Just read this this morning. http://m.pocketnow.com/2015/11/23/factory-reset-protection Try factory reset again from recovery.
Also, if they just changed the password you can't unlock the phone with that account for 72 hours according to this. http://gadgetguideonline.com/androi...ollipop-5-1-when-you-do-a-factory-data-reset/
Click to expand...
Click to collapse
Tried that with no luck.
If only there was a rom I could flash that would actually work.
ericerk said:
Tried that with no luck.
If only there was a rom I could flash that would actually work.
Click to expand...
Click to collapse
If it has custom recovery already on IT or bootloader is unlocked flash a CM based rom and it will be ok. Or talk with the seller
patt2k said:
If it has custom recovery already on IT or bootloader is unlocked flash a CM based rom and it will be ok. Or talk with the seller
Click to expand...
Click to collapse
I've done both.
I'm on AICP, though I can't get the phone to see my T-Mobile network.
ericerk said:
I've done both.
I'm on AICP, though I can't get the phone to see my T-Mobile network.
Click to expand...
Click to collapse
Maybe try NEPH's CM 12.1? I don't think the phone can get blacklisted since it's not carrier branded.
patt2k said:
Maybe try NEPH's CM 12.1? I don't think the phone can get blacklisted since it's not carrier branded.
Click to expand...
Click to collapse
The phone is 100% clean.
I tried it though none of the roms accept APNS.
If it keeps taking you back it means its not the original email that you are inputting that was used prior before reset.
ericerk said:
How do I bypass Android Phone Verification on a Legally Purchased phone.
Was given some newly changed PW info, which was changed today.
The login info is correct, but It keeps taking me back to that same screen.
What can I do?
Click to expand...
Click to collapse
Have you had any luck? If not, a user bypassed it on his Nexus. It's worth a shot. http://forum.xda-developers.com/nexus-6/general/guide-frp-bypass-solution-usb-otg-t3261846
Everything was cleared up.

How can I unbrick nexus 6p if I didn't unlock bootloader or OEM?

I'm new to Android. Recently I got a new nexus 6p. I was so confused that whether I have to unlock bootloader or not. Currently I just want to experience the pure Android simply without rooting or changing anything. But I heard a lot about bricked nexus 6 that the device would not be manually fixed if it was not bootloader unlocked before. As I am in China where I have no warranty for my nexus 6p, I have to keep my device safe as possible as I can.
So my question is under the circumstance that I haven't unlocked bootloader or OEM:
How much probability could it be I do nothing but unexpectedly brick the device?
If it is bricked, is it possible to recover it?
Do common nexus 6p users have to unlock bootloader?
Another important thing should be mentioned. Generally I can't access to any service by google in China, so I utilize a proxy tool to get over the great firewall to use google. Is there any experience about the situation like me? I also heard a saying that upgrading nexus 6 firmware by OTA through a proxy tool in China may brick the device, because google can not save the upgrading information of the device for the reason that the proxy IP is not static, then google will push update again, and once you click it, brick.
Puzzled enough...Thanks in advance.
I am not 100% certain what you are asking... If you do not unlock the bootloader, you should not be able to brick your device. The only reason to unlock it is to flash a custom ROM (not official from Google) or to flash Google factory images, which it sounds like might be necessary for you being that you are in China and may not receive OTAs properly. This is a process of downloading a file from Google and flashing to your device after unlocking the bootloader.
Your post was not exactly clear partially, but is your phone already bricked and you are trying to recover, or simply asking for your own reference?
fury683 said:
I am not 100% certain what you are asking... If you do not unlock the bootloader, you should not be able to brick your device. The only reason to unlock it is to flash a custom ROM (not official from Google) or to flash Google factory images, which it sounds like might be necessary for you being that you are in China and may not receive OTAs properly. This is a process of downloading a file from Google and flashing to your device after unlocking the bootloader.
Your post was not exactly clear partially, but is your phone already bricked and you are trying to recover, or simply asking for your own reference?
Click to expand...
Click to collapse
Thanks for replying. Could you please point out the unclear expressions? And I could edit them.
I have only unlocked nexus 6p bootloader, and the device is running well. I do not understand exactly why I have to do this, I just do it in case the situation described by other nexus 6 users happen to my nexus 6p. So I want to figure out the logic.
If you have no reason to unlock it, then you can relock it. Unlocking will always cause a full wipe (factory reset) of the device. Some users have stated that relocking the bootloader will also induce a wipe. If you want to leave it unlocked, this will allow you to flash factory images (such as updates from Google) as often as you'd like. It is possible to flash a factory image without losing any data by modifying the batch file used to flash the firmware.
Simply having the bootloader unlocked should not pose any threat to your device. You have to try very intentionally to flash firmware and risk bricking the device, it's not really something you can do by accident. The one thing I will mention is that with the bootloader unlocked, someone with the correct knowledge could flash a new image on your phone without needing your password or other security information. They would only need to power off the device, enter bootloader mode and plug into a PC to begin flashing. This would remove every trace of you and your data from the device and make it like it was brand new from the factory.
By keeping the bootloader locked and the "Allow OEM unlocking" option turned OFF, a person would need to have your password (or fingerprint) to gain access to this option in the settings, thus not allowing them to flash over the device as it is today.
Hope this helps.
fury683 said:
If you have no reason to unlock it, then you can relock it. Unlocking will always cause a full wipe (factory reset) of the device. Some users have stated that relocking the bootloader will also induce a wipe. If you want to leave it unlocked, this will allow you to flash factory images (such as updates from Google) as often as you'd like. It is possible to flash a factory image without losing any data by modifying the batch file used to flash the firmware.
Simply having the bootloader unlocked should not pose any threat to your device. You have to try very intentionally to flash firmware and risk bricking the device, it's not really something you can do by accident. The one thing I will mention is that with the bootloader unlocked, someone with the correct knowledge could flash a new image on your phone without needing your password or other security information. They would only need to power off the device, enter bootloader mode and plug into a PC to begin flashing. This would remove every trace of you and your data from the device and make it like it was brand new from the factory.
By keeping the bootloader locked and the "Allow OEM unlocking" option turned OFF, a person would need to have your password (or fingerprint) to gain access to this option in the settings, thus not allowing them to flash over the device as it is today.
Hope this helps.
Click to expand...
Click to collapse
According to you, I should not be able to brick my device if I did not unlock the device. I can understand this. But the problem is I am in China...By using proxy, I could receive OTAs correctly. But some nexus 6 users in China still encountered with device bricked after upgrading firmware by OTAs even they didn't unlock bootloader. One possible reason is like what I mentioned in last paragraph #1.
I don't like the prompt each time when I reboot the device after unlocking bootloader. Let's make the problem simpler. Can I unbrick the device if it is bricked and bootloader locked?
I can't really speak to your concern regarding bricking from OTA. This should nearly never happen, but I would suspect that the proxy is the issue. If you are concerned about that particular instance being an issue, I would simply not accept the OTA and don't install it. The file will download to your device and you will see a notification very similar to this: http://images.tapatalk-cdn.com/15/08/12/1c244e92c6a0cd69ca6e1a3037a05d62.jpg If you do not click Install, it will not install itself. You can click Later but usually cannot dismiss the notification. I have had the update pending on my Nexus 7 tablet that I don't often for months, but simply have not upgraded because I don't use it often enough to justify it.
If you want to be on the latest firmware for security reasons (Android 6/M will have monthly security patch releases from Google), you can download the factory images and flash yourself. However, if you believe there may be an issue because of the proxy you are using, the factory image could face the same issue as the OTA as you described. As I said, because I am not in China and do not use a proxy as you do, I cannot comment on how or why other users may have faced a hard brick scenario.
Ultimately, having the bootloader unlocked will allow you to flash the factory image over a bricked firmware caused by a corrupt (or otherwise unusable) OTA. If the phone can enter bootloader mode, you can flash the firmware and restore it to like new state. The warning message you see when booting is not able to be disabled without locking the bootloader again, but it only appears for a few moments. It was previously hidden on the Nexus 6 (not the 6p) so it might be possible in the future, but that is just a guess.
fury683 said:
I can't really speak to your concern regarding bricking from OTA. This should nearly never happen, but I would suspect that the proxy is the issue. If you are concerned about that particular instance being an issue, I would simply not accept the OTA and don't install it. The file will download to your device and you will see a notification very similar to this: If you do not click Install, it will not install itself. You can click Later but usually cannot dismiss the notification. I have had the update pending on my Nexus 7 tablet that I don't often for months, but simply have not upgraded because I don't use it often enough to justify it.
If you want to be on the latest firmware for security reasons (Android 6/M will have monthly security patch releases from Google), you can download the factory images and flash yourself. However, if you believe there may be an issue because of the proxy you are using, the factory image could face the same issue as the OTA as you described. As I said, because I am not in China and do not use a proxy as you do, I cannot comment on how or why other users may have faced a hard brick scenario.
Ultimately, having the bootloader unlocked will allow you to flash the factory image over a bricked firmware caused by a corrupt (or otherwise unusable) OTA. If the phone can enter bootloader mode, you can flash the firmware and restore it to like new state. The warning message you see when booting is not able to be disabled without locking the bootloader again, but it only appears for a few moments. It was previously hidden on the Nexus 6 (not the 6p) so it might be possible in the future, but that is just a guess.
Click to expand...
Click to collapse
OK I choose to give in...leave it unlocked there.
Thank you very much!
gnange said:
OK I choose to give in...leave it unlocked there.
Thank you very much!
Click to expand...
Click to collapse
The decision to leave it unlocked is the right decision. The other person replying in this thread is completely wrong when he says you can't brick a phone if you don't unlock it, that's completely and utterly incorrect. Sometimes things happen, unforeseen spontaneous problems happen all the time with smartphones. If this happens to you and your bootloader is locked there's absolutely nothing you can do to fix it. So yes, leave your bootloader unlocked as an insurance policy against the unforeseen.
@fury683, I'd think twice before telling someone that nothing bad can happen to their phone as long as it's locked, this is false information, and could potentially lead to someone being unable to repair a soft-bricked device due to following your advice.
Heisenberg said:
The decision to leave it unlocked is the right decision. The other person replying in this thread is completely wrong when he says you can't brick a phone if you don't unlock it, that's completely and utterly incorrect. Sometimes things happen, unforeseen spontaneous problems happen all the time with smartphones. If this happens to you and your bootloader is locked there's absolutely nothing you can do to fix it. So yes, leave your bootloader unlocked as an insurance policy against the unforeseen.
@fury683, I'd think twice before telling someone that nothing bad can happen to their phone as long as it's locked, this is false information, and could potentially lead to someone being unable to repair a soft-bricked device due to following your advice.
Click to expand...
Click to collapse
To be fair, I said should not. I've never bricked a device from normal use.
I offered my opinion, and the reasons why. I've been burned by comments and advice from people plenty of times and try my best to help out where I can. I don't think my post was misleading, and I appreciate your comments on the matter as well.
Heisenberg said:
The decision to leave it unlocked is the right decision. The other person replying in this thread is completely wrong when he says you can't brick a phone if you don't unlock it, that's completely and utterly incorrect. Sometimes things happen, unforeseen spontaneous problems happen all the time with smartphones. If this happens to you and your bootloader is locked there's absolutely nothing you can do to fix it. So yes, leave your bootloader unlocked as an insurance policy against the unforeseen.
@fury683, I'd think twice before telling someone that nothing bad can happen to their phone as long as it's locked, this is false information, and could potentially lead to someone being unable to repair a soft-bricked device due to following your advice.
Click to expand...
Click to collapse
Thanks for your advice. So, I can make the conclusion that we should unlock nexus bootloader no matter where we are, when it is and whether we will root or not, right ?
gnange said:
Thanks for your advice. So, I can make the conclusion that we should unlock nexus bootloader no matter where we are, when it is and whether we will root or not, right ?
Click to expand...
Click to collapse
The choice is ultimately yours, but my advice is always to have it unlocked, that way you're able to access and use fastboot in the event that something goes wrong.
fury683 said:
To be fair, I said should not. I've never bricked a device from normal use.
I offered my opinion, and the reasons why. I've been burned by comments and advice from people plenty of times and try my best to help out where I can. I don't think my post was misleading, and I appreciate your comments on the matter as well.
Click to expand...
Click to collapse
As I am new to android, your reply benefits me a lot. I notice you replied me before dawn while it was afternoon in China, thanks for your kindness but you should pay more attention to getting enough sleep, don't burn yourself out. : )
Heisenberg said:
The choice is ultimately yours, but my advice is always to have it unlocked, that way you're able to access and use fastboot in the event that something goes wrong.
Click to expand...
Click to collapse
Actually I used to suppose one has to unlock bootloader only if in China. Now I get it. Thank you !
Heisenberg said:
The choice is ultimately yours, but my advice is always to have it unlocked, that way you're able to access and use fastboot in the event that something goes wrong.
Click to expand...
Click to collapse
Yep what Heisenberg said is 100% true. My phone got bricked after the OTA update resulted in an error. I hadn't enabled the OEM Unlock setting, so couldn't unlock the phone. Have to wait for a replacement now

Did Factory Reset in Recovery Mode now wont let me in unless i have previous credenti

A friend bought a this phone second hand and asked me to reset it to factory settings for them.
Naturally I did what i always do and went into recovery mode and dit it there.
Now i have rebooted it is asking for the previous owners Gmail credentials before allowing me any further.
Is there a guide to resetting the phone to ACTUAL factory settings or are we screwed?
Maybe screwed. There is a video in Youtube that shows how to bypass it but maybe it's already fixed by now. Maybe contacting Samsung/seller would help with that Do you have any documents that phone belongs to ur friend?
thanks for the post.
no documents on phone - otherwise i wouldnt have wiped it in the first place...remember i did a wipe and data reset through recovery - this wipes the data anyway.
i just want to be able to use the phone.
surely we are not at a stage now in where simply not knowing a username and password means you cannot use a £600 device???
this is truly security gone mad.
the thing is, this is all set up so that if your phone is stolen someone cannot set it up for themselves and use it. But in truth, if your phone is stolen and the criminal wipes the data, what the hell difference does it make to you if they can use it or not?
I would think a new stock rom flash could help ?
Security has increased but this has to some degree to do with Knox and its approval for restricted information
|Night| said:
I would think a new stock rom flash could help ?
Security has increased but this has to some degree to do with Knox and its approval for restricted information
Click to expand...
Click to collapse
i havent done this yet because i have read on other forums that people have tried this and it didnt work - it takes an age to download the original rom from sammobile as well
someone on another forum suggested to install TWRP and choosing the "format data" option - which wipes the security section...need to confirm this works though before i do it otherwise i will invalidate the warranty for no reason.
nk33 said:
someone on another forum suggested to install TWRP and choosing the "format data" option - which wipes the security section...need to confirm this works though before i do it otherwise i will invalidate the warranty for no reason.
Click to expand...
Click to collapse
You can do an emergency rapir from Kies which wipes everything on the phone, if you install TWRP you brake knox.
I know Knox is a love and hate affair but still
|Night| said:
You can do an emergency rapir from Kies which wipes everything on the phone, if you install TWRP you brake knox.
I know Knox is a love and hate affair but still
Click to expand...
Click to collapse
Personally, on all my phones, i install twrp straight away, root them and off i go....but this is not my phone..so want to try everything but tripping knox first...
nk33 said:
Personally, on all my phones, i install twrp straight away, root them and off i go....but this is not my phone..so want to try everything but tripping knox first...
Click to expand...
Click to collapse
This is my first phone which i have not wiped before removing the plastic wrapping, reading up on the security of the device it is high, there are some ways which shows up as workaround for this security option but those are on old devices.
http://www.progeeksblog.com/bypass-factory-reset-protection-on-samsung-devices/
edit: Kies is fun fun fun, just installed on one of my computers, and it claims my device is unsupported >p
---------- Post added at 02:38 PM ---------- Previous post was at 02:08 PM ----------
The "Firmware upgrade and initialisation" In Kies should restore your device bypassing that login screen from what I read.
Kies is old. Smart Switch is the new deal. Try emergency recovery with it This is more of an Android thing, so maybe TWRP should wipe everything. Also if you don't have any documents you dont have a valid warranty... just flash TWRT then root and live happy ever after I wish it would be possible to have root and OTA...
nk33 said:
A friend bought a this phone second hand and asked me to reset it to factory settings for them.
Naturally I did what i always do and went into recovery mode and dit it there.
Now i have rebooted it is asking for the previous owners Gmail credentials before allowing me any further.
Is there a guide to resetting the phone to ACTUAL factory settings or are we screwed?
Click to expand...
Click to collapse
Beautiful protection, don't you think? It's called FRP (Factory Reset Protection)!
Your friend must contact the person where he bought it from, and ask for the credentials!
When he/she doesn't know the previous owner anymore -> good luck!
mk89pwnz said:
Kies is old. Smart Switch is the new deal. Try emergency recovery with it This is more of an Android thing, so maybe TWRP should wipe everything. Also if you don't have any documents you dont have a valid warranty... just flash TWRT then root and live happy ever after I wish it would be possible to have root and OTA...
Click to expand...
Click to collapse
ok - regarding Smart Switch and TWRP.
the documents we were refering to previously are not documents relating to the purchase of the phone, but the data on the phone.
we have all the documents regarding the purchase so DO have a valid warranty.
henklbr said:
Beautiful protection, don't you think? It's called FRP (Factory Reset Protection)!
Your friend must contact the person where he bought it from, and ask for the credentials!
When he/she doesn't know the previous owner anymore -> good luck!
Click to expand...
Click to collapse
not sure if you are being sarcastic when you say "beautiful"?
seems a bit pointless to me. if your phone has been stolen it has been stolen. whether the person who stole it can use it or not is irrelevant isnt it? Doesnt exactly help you get it back!
nk33 said:
ok - regarding Smart Switch and TWRP.
the documents we were refering to previously are not documents relating to the purchase of the phone, but the data on the phone.
we have all the documents regarding the purchase so DO have a valid warranty.
Click to expand...
Click to collapse
So go to a repair shop of Samsung and they will fix it for you... Just say I forgot the account... END of story.
mk89pwnz said:
So go to a repair shop of Samsung and they will fix it for you... Just say I forgot the account... END of story.
Click to expand...
Click to collapse
Ok - i know that - but I would like to try other routes first as i am sure it wont be that quick doing it like that.
Also - if they can sort it then why isnt there a tool so we can sort it? Logic states if they can do it then surely we can...LOL
nk33 said:
Ok - i know that - but I would like to try other routes first as i am sure it wont be that quick doing it like that.
Also - if they can sort it then why isnt there a tool so we can sort it? Logic states if they can do it then surely we can...LOL
Click to expand...
Click to collapse
I rly doubt it will be easy anyway gl if you think going to Samsung is a hard way [emoji2]
nk33 said:
Ok - i know that - but I would like to try other routes first as i am sure it wont be that quick doing it like that.
Also - if they can sort it then why isnt there a tool so we can sort it? Logic states if they can do it then surely we can...LOL
Click to expand...
Click to collapse
Have a guess...
Maybe, to prevent "thieves" unlocking the phone?
If your friends phone is legit: go with the papers to a Samsung Service Point, explaining the situation -> voila! ?
Verstuurd vanaf mijn SM-T700 met Tapatalk
You have to remove your google account from your phone before selling it. The seller should have done this beforehand. Happened to me as well, when i sold my LG G4. Didn't remove my google account, just did a factory reset, and sold the phone. Few days later i got an e-mail from the buyer with the same symptoms. I solved it by signing in with my account (changed the password afterward of course) and manually removed the account again. A factory reset later the phone was free again.
This is the same for all android phones. It was first introduced with LP i guess. So keep this in mind if you are selling an android phone in the future.
nk33 said:
Ok - i know that - but I would like to try other routes first as i am sure it wont be that quick doing it like that.
Also - if they can sort it then why isnt there a tool so we can sort it? Logic states if they can do it then surely we can...LOL
Click to expand...
Click to collapse
If anyone could unlock the phone, then the security inherent in FRP would be invalid. I used to work for Apple, and they had a tool that could unlock a phone if the customer provided proof of ownership, but there is no legitimate way to perform this function without going through Apple. I imagine Samsung has a similar tool. If they can unlock it in a similar manner, it should take about 15 minutes out of your day. Good luck.
jjohnsonej25 said:
If anyone could unlock the phone, then the security inherent in FRP would be invalid. I used to work for Apple, and they had a tool that could unlock a phone if the customer provided proof of ownership, but there is no legitimate way to perform this function without going through Apple. I imagine Samsung has a similar tool. If they can unlock it in a similar manner, it should take about 15 minutes out of your day. Good luck.
Click to expand...
Click to collapse
ok thanks for all your help guys.
I will try and get the email and password first - if that fails then off to a Samsung Store it is.

Buying a brick nexus 6p

I may be buying a nexus 6p for 70 bucks. The buyer said this
"powered off during a software update and it is in a "bricked" status. Screen turns on and you can access bootloader etc."
Is it fixable to get back to working condition? I wanna make for sure be for I buy it.
germanguy45 said:
I may be buying a nexus 6p for 70 bucks. The buyer said this
"powered off during a software update and it is in a "bricked" status. Screen turns on and you can access bootloader etc."
Is it fixable to get back to working condition? I wanna make for sure be for I buy it.
Click to expand...
Click to collapse
Doesn't sound bricked to me. I'd buy it for 70 and take your time figuring out how to get it working again.
tropical cactus said:
Doesn't sound bricked to me. I'd buy it for 70 and take your time figuring out how to get it working again.
Click to expand...
Click to collapse
Will do then was just curious 70 bucks isnt a bad deal at all.
germanguy45 said:
Will do then was just curious 70 bucks isnt a bad deal at all.
Click to expand...
Click to collapse
My opinion I would ask the owner if the bootloader is unlocked. If the owner is smart enough to know that the bootloader can be accessed then he or she can also tell you if it's unlocked and whether you will have the capability to flash anything to it or not. If the phone is in the boot loop of death you will at least need an unlocked bootloader to flash a fix.
Sent from my Nexus 6P using Tapatalk
funnel71 said:
My opinion I would ask the owner if the bootloader is unlocked. If the owner is smart enough to know that the bootloader can be accessed then he or she can also tell you if it's unlocked and whether you will have the capability to flash anything to it or not. If the phone is in the boot loop of death you will at least need an unlocked bootloader to flash a fix.
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Ok will do thank you for the good tip.
germanguy45 said:
Ok will do thank you for the good tip.
Click to expand...
Click to collapse
Also being able to access Recovery would be a good sign. If you you cannot access Recovery mode you cannot use ADB and is a tell tale sign of the BLOD.
The phone doesn't sound bricked. Even if the bootloader is locked as long as you can access it you should be able to sideload an OTA update which might get the phone working again. I think if your adb and fastboot binaries are up to date you can even sideload the entire factory image instead of just an OTA.

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