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Acer Thailand facebook page recently states that A500 with build number below 1.126 in Thailand will not get 3.1 OTA update from Acer. Unfortunately mine is 1.016.04 and never got ANY OTA update.
Anyone can confirm this is true in other country? I personally do not quite believe Acer Thailand support.
and why you not believe this
สำหรับการอัพเกรด Acer Iconia A500 เป็น 3.1 ตอนนี้เพื่อนๆ สามารถอัพเกรดผ่าน Over-The-Air (OTA) 3.1 (4.010.24) Official Update ได้ตั้งแต่ วันที่ 5 กรกฏาคมที่ผ่านมา แต่กรณีที่ไม่สามารถอัพเกรดได้ สำหรับเครื่อง A500 16Gb เนื่องจาก Firmware ต่ำกว่า 1.126 ซึ่งเท่าที่ทราบเป็น เวอร์ชั่น 1.016.04 และ ไม่ได้รับ การอัีพเกรด OTA เป็น 1.139.04 เมื่อต้นเดือน มิถุนายน ในกรณีนี้ ต้องอัพเกรดแบบ Manual นะครับ..
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don't worry you can get the update (but I don't get why they speak about the 16GB, is there anything different with the 32GB or they expect that the 32GB should already get the OTA 139.04)
call this
02-685-4311
02-685-4355
or
fax at
02-254-9763
ask them directly
chok dee
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
atipon said:
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
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I wouldn't believe this news for second...
FloatingFatMan said:
I wouldn't believe this news for second...
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I think we don't ask you what you believe dude.
I just wonder why they did not mention about this at first place (I bought this for months). Just want to make sure that this is also the same for other country.
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Taiwan said same about the update OTA and version under 126.0x
Call our customer service with the number I gave you, Acer have good customer service in our country brother.
sanaell said:
I think we don't ask you what you believe dude.
Taiwan said same about the update OTA and version under 126.0x
Call our customer service with the number I gave you, Acer have good customer service in our country brother.
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nice to know this is an official news.
It's funny that I hit an update button million times for nothing.
atipon said:
nice to know this is an official news.
It's funny that I hit an update button million times for nothing.
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Unless it's posted on their official website, it's not official news. It's just something some guy on the internet said.
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
FloatingFatMan said:
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
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You're right. I'm so disappointed with their service. Now just wait them to release an update.zip for official 3.1. In the meantime, relax and enjoy xda rom, thanks xda guys!!
FloatingFatMan said:
Unless it's posted on their official website, it's not official news. It's just something some guy on the internet said.
Oh, and op? If this IS true, then the last thing you can claim is that you get good customer service from Acer in your country, coz you don't.
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first it's official news from ACER Thailand so don't speak about what you doesn't know.
secondly the custormer service of acer is really good and care in thailand, maybe not in england so please, you come in thailand, you go to customer service and you will be able to compare or judge
thirdly what the hell are you answering like this?
Atipon, did you call them ? if you are free go on saturday to pantip plaza pratunam, second or third floor (if you come from the bridge you arrive directly on the good floor) then you told them. they will help you as they helped me out.
read the private message box, I send you a message with more information you will see about trust
no update!
Hi,
I live in France and I bought the tablet to England via the Internet on June 3 .When I used for the first time, it offered an updated version ,Acer_A500_1.126.03_com3_gen1 and nothing since. I think I have a Chinese version because I have done a factory restore and was in Chinese.
Is it possible to change the version to have a French version? and why I did not update OTA version 3.1?
Thank you for the answers.
Excuse my bad english.
sanaell said:
secondly the customer service of acer is really good and care in thailand, maybe not in england so please, you come in thailand, you go to customer service and you will be able to compare or judge
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The customer service in England is very good, the problem is you phone up and get a call centre in India !!! Once you get past the Indian call centre and talk to someone in England you do get results.
With updates not happening to tablets I am told that the UUID number must be on the database, if it is not then you need to get it added, this means phoning up Acer.
I am also told that if you have "rooted" (aka hacked) your Iconia tablet then you are no longer covered under warranty so be warned !
tontonjicy said:
Hi,
I live in France and I bought the tablet to England via the Internet on June 3 .When I used for the first time, it offered an updated version ,Acer_A500_1.126.03_com3_gen1 and nothing since. I think I have a Chinese version because I have done a factory restore and was in Chinese.
Is it possible to change the version to have a French version? and why I did not update OTA version 3.1?
Thank you for the answers.
Excuse my bad english.
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Click to collapse
There is a new release of operating system for the Android Iconia Tablet, I know of two versions so far, the original a lot were shipped with and the month old or so updated version. I shall get the numbers of the versions tomorrow and post them so you can compare.
There is a new release of operating system for the Android Iconia Tablet, I know of two versions so far, the original a lot were shipped with and the month old or so updated version. I shall get the numbers of the versions tomorrow and post them so you can compare.
Thank you.
I'm waiting tomorrow
Wow.....that's so great.......I call up acer customer care here in india and they say they don't know anything about the update.....they say it might take a month for indian users to get 3.1....those idiots don't know that the indian users already got the update.......they know nothing about a500.........even the online chat service is rubbish......I have to go to the us site chat online....explain them everything why I contacted them instead of the us site and then ask my questions!
Sent from my XT720 using XDA App
android version 3.01
Kernel version 2.6.36.3
Build number acer_a500_1.1309.05_com_gen1
Installed and updated, that's whats in the UK.
so we are really lucky in thailand because we can go to the customer care center directly, and we not get an indian call center... since we speak thai that will be crazy.
and better root a device will not broke our warranty that i know because it is the customer service acer care told me in person.
Alright... before the huge amounts of responses and memes responses, let's make something clear:
This is the US version purchased from amazon.com during a trip to the US.
I have a mobilicity (Canada) SIM in my phone
Still no update
The only thing I imagine is blocking my update is my IP address/GPS location or my carrier sim card.
- Does anybody know how to bypass this check? or fool the phone to think i am in the US? I am not really into rooting this phone or losing the warranty on it.
- Anyone with a US version in Canada who received the OTA? what carrier are you using?
Thanks in advance.
Motorola is releasing the update in batches, so not even all US phones have officially received the update yet. You can update your's immediately by following these steps: http://forum.xda-developers.com/moto-g-2014/development/lollipop-moto-g-2014-xt1064-t2937361
JJJame said:
not even all US phones have officially received the update yet
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it's been more than almost a month. I thought everybody in a US MotoG in the US had their update already. Anyone in the US that has NOT gotten the update?
jrcastillo said:
it's been more than almost a month. I thought everybody in a US MotoG in the US had their update already. Anyone in the US that has NOT gotten the update?
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I have the unlocked global GSM version bought off Amazon. No update, still on Kitkat.
jrcastillo said:
it's been more than almost a month. I thought everybody in a US MotoG in the US had their update already. Anyone in the US that has NOT gotten the update?
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I do not. 2014 Moto G single SIM US Market GSM model purchased at Best Buy in Denver. No OTA and no update available via the Moto Device Manager software.
EDIT: There are some Moto comments in this thread saying they're still working on L so it seems they pulled the full update: https://forums.motorola.com/posts/6168839e0e?commentId=838808#838808
jrcastillo said:
it's been more than almost a month. I thought everybody in a US MotoG in the US had their update already. Anyone in the US that has NOT gotten the update?
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Same boat here: Moto G XT1064 (USA GSM, Unlocked, Carrier-independent) bought from Amazon in early November, still no Lollipop update for me, also checked OT and via Motorola Device Manager. Apparently Moto has pulled the update to fix some bugs, but they've done a TERRIBLE job of messaging this. They have an "official blog" which trumpets the launch of Lollipop but no mention anywhere, on any of their support pages or their blog, that this update has been shelved to fix some bugs. I'm fine with that, but I need to *know* that's what's happening rather than just sitting around pushing update and wondering why my phone still hasn't gotten the update yet.
Moto needs to better message this stuff so that we don't have to hunt through forums to find answers to our questions. I even contacted Motorola support a few days ago and they didn't mention a word of this, so it almost seems like the left hand doesn't know what the right is doing. Either way, this has been a really disappointing rollout
illuminerdi said:
Same boat here: Moto G XT1064 (USA GSM, Unlocked, Carrier-independent) bought from Amazon in early November, still no Lollipop update for me, also checked OT and via Motorola Device Manager. Apparently Moto has pulled the update to fix some bugs, but they've done a TERRIBLE job of messaging this. (
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interesting. I too believe that is OK if they had to pull it... but had i known they had done this I wouldn't have checked every day like a maniac hoping to get the OTA.
what you mean OT and via Motorola Device Manager. I tried using the MDM but it never detected my device. When i plug it in, windows 8.1 detects it as XT1064 and i am able to access the memory card, etc. But MDM did not see the device. I read somewhere that this happens if its not supported.
how did you get MDM to work with your device?
What you mean by OT? did you mean OT"A"?
Not sure if anyone else has seen this update yet, but I got it this morning. Unfortunately I thought it would be an old update and I'd see some posts on it, but a search turned up nothing.
My unlocked 920I got it. It was around 150mb and keeps the phone at 5.0.2. Build number is: LRX22G.G920IDVU1AOD3
So maybe it's old and I just happened to get it this morning, but from what I remember it was mostly about stability enhancements...but that seems like a pretty big update for stability. Hopefully someone else can grab a screen shot of the change log. The only issue I had with mine was the occasional random reboot (about once every two days)...and if this update solves it (stability issues ftw), then all good w/ me.
Anyone else get it yet on an unlocked S6?
dbdynsty25 said:
Not sure if anyone else has seen this update yet, but I got it this morning. Unfortunately I thought it would be an old update and I'd see some posts on it, but a search turned up nothing.
My unlocked 920I got it. It was around 150mb and keeps the phone at 5.0.2. Build number is: LRX22G.G920IDVU1AOD3
So maybe it's old and I just happened to get it this morning, but from what I remember it was mostly about stability enhancements...but that seems like a pretty big update for stability. Hopefully someone else can grab a screen shot of the change log. The only issue I had with mine was the occasional random reboot (about once every two days)...and if this update solves it (stability issues ftw), then all good w/ me.
Anyone else get it yet on an unlocked S6?
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I see a new firmware listed for today's date in sammobile now. Thanks for the tip!
Did u guys flashed it?
What are the changes?
A - Z in the drawer?
dogan2010 said:
Did u guys flashed it?
What are the changes?
A - Z in the drawer?
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Mine auto-updated. As I mentioned, didn't pay much attention to the changelog and I use Nova so not sure about A-Z in the drawer.
I got it a few days ago, just said bug fixes and minor improvements. I didn't really notice anything different, but then again I've only had the phone for a few days.
Can you say which country you bought the phone from? 920I covers a lot of countries.
tryfound said:
Can you say which country you bought the phone from? 920I covers a lot of countries.
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I'm in the USA, phone came from Singapore tho
tryfound said:
Can you say which country you bought the phone from? 920I covers a lot of countries.
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Bought mine from Breed on eBay...so not exactly sure where it came from initially.
dbdynsty25 said:
Bought mine from Breed on eBay...so not exactly sure where it came from initially.
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I have the same device. It's CSC code is TTT meaning it is for Trinidad and Tobago.
I also got this update on my 920I got today.
BTW, I wonder how to get warranty service for these G920I in the US? Samsung USA won't honor the warranty, and I don't have any luck in finding an answer to this.
I'm interested in the warranty also as I bought mine from Breed. Seems like if you purchase this device from a reseller inside the US then Samsung should honor the warranty.
lonaysta said:
I also got this update on my 920I got today.
BTW, I wonder how to get warranty service for these G920I in the US? Samsung USA won't honor the warranty, and I don't have any luck in finding an answer to this.
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I bought Squaretrade
mehdi_s82 said:
I bought Squaretrade
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Called squaretrade and they confirmed that they won't provide plans for non-US based models, such as this. So literally you wasted your money to them...
---------- Post added at 06:02 PM ---------- Previous post was at 05:59 PM ----------
bendotson said:
I'm interested in the warranty also as I bought mine from Breed. Seems like if you purchase this device from a reseller inside the US then Samsung should honor the warranty.
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Based on what I heard from Samsung, they will only provide warranty for those carrier-specific models..
lonaysta said:
Called squaretrade and they confirmed that they won't provide plans for non-US based models, such as this. So literally you wasted your money to them...
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Not sure what question your asked from Squaretrade, but based on this http://www.squaretrade.com/htm/pop/howItWorks_cellphone.html and the fact that I bought Squaretrade from the item's ebay page, it should be covered.
mehdi_s82 said:
Not sure what question your asked from Squaretrade, but based on this http://www.squaretrade.com/htm/pop/howItWorks_cellphone.html and the fact that I bought Squaretrade from the item's ebay page, it should be covered.
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I just made another call to squaretrade. This time another representative told me that the 2-year plan with accident protection can be purchased for eBay sold international version of the S6 as long as proper proof of purchase is submitted. That's something nice to hear from them.
I need to thank you for this. I wouldn't make this second call to squaretrade without your reply!
mehdi_s82 said:
I have the same device. It's CSC code is TTT meaning it is for Trinidad and Tobago.
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How would I see my CSC code?
eternalblu said:
How would I see my CSC code?
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There's an app called Phone Info Samsung. You can see all the details there.
Deleted
Sent from my SM-G920I using Tapatalk
bloodrain954 said:
I'm in the USA, phone came from Singapore tho
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Did you get your phone from Tropical_Mobile on ebay?
jimmiekain said:
Did you get your phone from Tropical_Mobile on ebay?
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yes
Did anyone get update with april patches...??? T-mobile already issued one which improves battery
kvsandeepreddy said:
Did anyone get update with april patches...??? T-mobile already issued one which improves battery
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I still haven't received the March update. The people at the AT&T Corporate store and AT&T customer service didn't even know there was an update that should have been available until I showed them. And then they just scratched their heads and gave the old can response of, "maybe it's being rolled out in stages?" I then asked, "Who can I talk to to find out when I will receive it?" and either they didn't know or they claimed to know...but people were not allowed to talk to them.
So, I'm guessing this update might come out around this time next year from AT&T.
I KNEW I should have bought a T-mobile device and just unlocked to use on AT&T since that's the carrier my family is on.....and yes, i'm still waiting on the March security update. Maybe i'll get that one in June and the April one in Dec. :/
There is no march patch.. there was an update released on march 18 but it still had february patches...
kvsandeepreddy said:
There is no march patch.. there was an update released on march 18 but it still had february patches...
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Regardless, the update changed the Baseband Version from APB5 to APC2. The MYAT&T app clearly shows that it should be available. My phone is still on the APB5 baseband and I can not get the update from any method. I have not received an OTA notification, manually checking for it shows me up to date, and Samsung switch tells me no update is available. So an update was released in March but me (and apparently others) can't get it. The only thing I haven't tried in the Samsung Experience at BestBuy.
This is the reason, I am thinking that (at least some people) probably won't see an update from AT&T like the one Tmobile just got for a long time.
scott14719 said:
Regardless, the update changed the Baseband Version from APB5 to APC2. The MYAT&T app clearly shows that it should be available. My phone is still on the APB5 baseband and I can not get the update from any method. I have not received an OTA notification, manually checking for it shows me up to date, and Samsung switch tells me no update is available. So an update was released in March but me (and apparently others) can't get it. The only thing I haven't tried in the Samsung Experience at BestBuy.
This is the reason, I am thinking that (at least some people) probably won't see an update from AT&T like the one Tmobile just got for a long time.
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@Scott.. are you using an at&t sim or other carrier sim in your phone?
kvsandeepreddy said:
@Scott.. are you using an at&t sim or other carrier sim in your phone?
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AT&T Sim. Everything checks out with the phone and sim. I've talked to AT&T customer service on the phone and brought the phone into a local AT&T corporate retail store and both times they said the phone and account were fine. They also both claimed to not know about any updates until I showed / told them about it. Then, they just scratched their heads and gave me the old, "well...maybe it's just being rolled out in stages?" But neither could tell me who to contact to confirm if that was the case or not. Basically, they are clueless about their own products.
scott14719 said:
I still haven't received the March update. The people at the AT&T Corporate store and AT&T customer service didn't even know there was an update that should have been available until I showed them. And then they just scratched their heads and gave the old can response of, "maybe it's being rolled out in stages?" I then asked, "Who can I talk to to find out when I will receive it?" and either they didn't know or they claimed to know...but people were not allowed to talk to them.
So, I'm guessing this update might come out around this time next year from AT&T.
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Click to collapse
scott14719 said:
Regardless, the update changed the Baseband Version from APB5 to APC2. The MYAT&T app clearly shows that it should be available. My phone is still on the APB5 baseband and I can not get the update from any method. I have not received an OTA notification, manually checking for it shows me up to date, and Samsung switch tells me no update is available. So an update was released in March but me (and apparently others) can't get it. The only thing I haven't tried in the Samsung Experience at BestBuy.
This is the reason, I am thinking that (at least some people) probably won't see an update from AT&T like the one Tmobile just got for a long time.
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Click to collapse
scott14719 said:
AT&T Sim. Everything checks out with the phone and sim. I've talked to AT&T customer service on the phone and brought the phone into a local AT&T corporate retail store and both times they said the phone and account were fine. They also both claimed to not know about any updates until I showed / told them about it. Then, they just scratched their heads and gave me the old, "well...maybe it's just being rolled out in stages?" But neither could tell me who to contact to confirm if that was the case or not. Basically, they are clueless about their own products.
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Then i think best buy will be your best bet next...
I will be going back to india in 10days.. hopefully we ll get the update by then.. if not i wont be getting any more otas
kvsandeepreddy said:
Then i think best buy will be your best bet next...
I will be going back to india in 10days.. hopefully we ll get the update by then.. if not i wont be getting any more otas
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Guessing you can't put your phone into airplane mode, connect a VPN in the US, and download it that way?
psufan5 said:
Guessing you can't put your phone into airplane mode, connect a VPN in the US, and download it that way?
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Nope... when you check for software updates.. the server checks for the sim before it issues the ota.. if we dont have the carrier sim it simply says your phone doesnt have any updates
anyone gone to best buy's samsung experience kiosk yet to check and see if the April update is available there?
kvsandeepreddy said:
Nope... when you check for software updates.. the server checks for the sim before it issues the ota.. if we dont have the carrier sim it simply says your phone doesnt have any updates
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I purchased my S7 at BestBuy about 2 weeks ago and the next day came back to Uruguay(South America). Then I saw online the March 18th update which also updated the baseband.
I tried to update it mannually but as it was mentioned it didn't work because the SIM is not from AT&T.
I have an AT&T SIM card that came with the phone but is not activated, do you think that placing that SIM card in the phone and trying the update will work?
Plane mode also?
I'm starting to get desperate on this phone because when I bought it I didn't know about this AT&T stupid policy about the updates.
Thanks.
Socotroco said:
I purchased my S7 at BestBuy about 2 weeks ago and the next day came back to Uruguay(South America). Then I saw online the March 18th update which also updated the baseband.
I tried to update it mannually but as it was mentioned it didn't work because the SIM is not from AT&T.
I have an AT&T SIM card that came with the phone but is not activated, do you think that placing that SIM card in the phone and trying the update will work?
Plane mode also?
I'm starting to get desperate on this phone because when I bought it I didn't know about this AT&T stupid policy about the updates.
Thanks.
Click to expand...
Click to collapse
Im in the same boat as you are.. i dont think we ll get any updates without at&t activated sim to receive the otas..
The only thing we can do is sideload the ota update from people who have already received the update..
But that means people with s7 edge on at&t should share the ota as soon as they download it without updating it... if they update the phone the phone deletes the update..
kvsandeepreddy said:
Im in the same boat as you are.. i dont think we ll get any updates without at&t activated sim to receive the otas..
The only thing we can do is sideload the ota update from people who have already received the update..
But that means people with s7 edge on at&t should share the ota as soon as they download it without updating it... if they update the phone the phone deletes the update..
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if you wanna sideload you'll need to unlock the bootloader. as far as I can tell, the galaxy s7 is locked tight!
rogerchew said:
if you wanna sideload you'll need to unlock the bootloader. as far as I can tell, the galaxy s7 is locked tight!
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Cant we flash the update with odin?
kvsandeepreddy said:
Cant we flash the update with odin?
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correct me if i'm wrong, but I always thought ODIN was for flashing full rom images, not updates. At least when I used it was mostly factory default images that Samsung/ATT already released.
rogerchew said:
correct me if i'm wrong, but I always thought ODIN was for flashing full rom images, not updates. At least when I used it was mostly factory default images that Samsung/ATT already released.
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Oh!! I thought we could flash it through odin.. my bad!!
Why is the sammobile site not listing at&t version whereas even the tmobile recent firmware is also listed...
AT&T is one of the carriers notorious for not releasing firmware for developers to tinker with.
rogerchew said:
AT&T is one of the carriers notorious for not releasing firmware for developers to tinker with.
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Click to collapse
So not much hope to get the rom to sideload it, AT&T is the worst... I have already published my S7 on internet, hope to be able to sell it quick and get an 'F' version.
Thanks for your help.
I hate waiting for updates...
I just got the T-Mobile version and assistant power button shortcut missing. The rep said i can pay it off when i start getting the credits from T-Mobile. People are taking about an update but there isn't any for T-Mobile :-/ it scares me from the first day
d0e01 said:
I just got the T-Mobile version and assistant power button shortcut missing. The rep said i can pay it off when i start getting the credits from T-Mobile. People are taking about an update but there isn't any for T-Mobile :-/ it scares me from the first day
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Yeah, I'm on the T-Mobile variant and it has Android 9.0 and not the latest 9.0.4. missing the new swipe features, still on Sept security patch, and missing other updates.
Taebom said:
Yeah, I'm on the T-Mobile variant and it has Android 9.0 and not the latest 9.0.4. missing the new swipe features, still on Sept security patch, and missing other updates.
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This was the most disappointing thing about the device. I really got excited for those gestures.
Taebom said:
Yeah, I'm on the T-Mobile variant and it has Android 9.0 and not the latest 9.0.4. missing the new swipe features, still on Sept security patch, and missing other updates.
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I was the last customer, tomorrow I'll try to return this and get my beloved 3t back. After all trade in(store visit) comes to $200 . If I can return this , I might just buy a midnight black from OnePlus or wait for 7