Hey guys,
My Moto G4 keeps crashing whenever I try to make a phone call. Every time I select to make a call it freezes and after a bit it goes home saying that the app crashed and if I want to wait or close it out. Also none of my YouTube videos want to play, whenever I select a video it loads for a second and then gives me an error that says "There was a problem while playing (Playback ID: IASD7URR43oViijA (changes on every video)) Tap to retry".
I have tried many possible solutions found on different forums such ass clearing cache, removing apps, factory reset, even went as far as to actually root and install a custom Rom(Lineage OS) and a few other things. However, both issues still persisted. At this point it's pretty frustrating and I just really want to get this fixed. Has anyone encountered this problem and has successfully been able to resolve any of them? Any assistance would be much appreciated.
Thanks.
If a factory reset did not do it and if it is still under warranty consider sending it in as it only takes about 5 business days.
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Hi i rebooted my stock Note 3 the other day and once rebooted a message keeps flashing up every 3 seconds 'unfortunately the process android.process.acore has stopped' you can press OK then it appears again 3 seconds later, upon investigation it seems its a problem with the Contacts & Contacts Storage which you have to clear the data disable enable etc but my phone still got this message popping up making it virtually unusable, Please HELP ? ive read through other threads i could find and i really dont want to do the last resort of a Factory reset etc, thx
drenco said:
Hi i rebooted my stock Note 3 the other day and once rebooted a message keeps flashing up every 3 seconds 'unfortunately the process android.process.acore has stopped' you can press OK then it appears again 3 seconds later, upon investigation it seems its a problem with the Contacts & Contacts Storage which you have to clear the data disable enable etc but my phone still got this message popping up making it virtually unusable, Please HELP ? ive read through other threads i could find and i really dont want to do the last resort of a Factory reset etc, thx
Click to expand...
Click to collapse
This happened to me twice after installing incompatible xposed mod. So I kept on pressing ok and uninstalled those mods and it worked.
SOLVED
After many hours of trying different things i found the problem, booted into safe mode and noticed that the message didn't appear which indicates that it must be a 3rd party app conflict, so looked back in the task manager under downloads, sorted by date installed to the date that the message first appeared, then uninstalled the apps from that day, then restarted phone and the message had, gone, so i installed the deleted apps one by one to find the offending app which was GRIDD 2 v1.3.1 strangely it had no obvious permissions that i could see.
Hi everyone,
Since today I have the issue that randomly my internet browser opens automatically and randomly some website, it happened 2-3 times in the past hour and everytime it is a different one. I need also to mention that the last time my phone was locked and after I unlocked it the browse was allready open...
I die not install any new apps in the past days but it seems like I have some kind of malware on my phone. I tried already to scan my phone with Avast antivirus but it found nothing. Does anyone has similar experience and how I can try to track and fix this issue without having to factory reset my phone?
I've had this happen to me as well. Not to the extent that you're experiencing, and mine seemingly fixed itself. Try a reboot and check app permissions on all your apps to see if any of them seem fishy.
Save your bookmarks clear data/cache and reboot
OK this is weird.
I have my Note 3 running on Norma ROM v17 without problems and a ton of apps installed.
Few days ago I tried to use smart select (with the pen) when a toast message prompted "Unable to capture screenshot. Prevented by security policy." . Well I just ignored for the moment thinking that something went wrong with facebook app which I was trying to capture.
However this seems to be permanent behavior. I can't take screenshots neither by Power + Home combination neither by SmartCapture not even if I try to use a third party application!
Did anyone had faced the same problem again?
Can somebody point me to the direction to solve this?
One last addition.
I don't know if it is related to this problem but I have to report it. The device boot animation is getting resized to top left of the screen every time the device boots. What on earth can cause this?
I"m back wirh a solution.
I was for more days trying to discover how to solve this problem.
Finally I decided to backup my data and wipe the system.
And then I noticed a command lying in the menu called "Reset settings" which I had to try instead of resetting to factory default the phone.
So this command cleared the settings (I really dont know which particular settings were cleared though ) without losing my apps, data, phone setup etc.
The problem fixed.
:good:
Hey guys, I have had my Note 4 for about 3 years now and it has never done me wrong. However, things have taken a turn for the worse... I started noticing a few days ago that it was slowing down on me, I mean, really slowing down. Big lag times when it comes to swiping to open the screen, or changing between apps, and the occasional self-shut down when the battery got down to about 15-20%. I had been putting off doing a self-update for a while, and when I finally had time to do one tonight, in hopes of cleaning it up, it is now lying on its death bed
I do not think the update ever finished (my phone is not rooted) but I was desperate enough to even do a factory reset and that has not fixed the issue.
Here are the symptoms:
As I go to boot the phone, I get past the Samsung Note logo and it looks like it is about to load properly, but then I get a popup that says "Unfortunately, the process com.android.phone has stopped" I hit ok and it keeps popping up again. I can't bypass it.. Then after I get passed that for a split second, another popup comes up that says "unfortunately system UI has stopped" It prevents me from getting to the home screen, in fact the screen behind it is black.
I have tried the following:
Clearing the cache partition from the recovery screen
I have done numerous hard restarts
I have gone through with a factory restart
That is where I have left off, and lost most hope, was with the factory restart. Now when I turn it on, I get past the logos and I can see in the background the page you would get as if it was a brand new phone (it says "Welcome! Preparing you device for first time use.." etc. But I can't do anything about it because I am still getting the same two popups that prevent me from doing absolutely everything!!!)
I have read about this happening and people seem to be able to fix this by accessing certain app setting and either resetting them, or clearing their cache. However, that is not an option for me because I can't get that far. I think something must have went wrong during the update...
Please help with any advice you can think of. I have been putting off rooting this phone pretty much because I was afraid of royally f****** it up, but at this point I am willing to try anything.
Thanks,
Eric
Hey guys, does anyone have any suggestions for my issue?? I am about to go out and buy a new phone, I have no idea what I can do to fix this. I have rooted it using Odin, but the popups are still occurring. I can't get the popups to stop, and they are preventing me from doing absolutely everything.
Is there anyway I can get it to go back to complete scratch? Again, I have done a factory reset, cleared the cache, rooted using Odin. I have done everything I can think of/what I have read I can do. I am willing to try anything at this point.
UPDATE: At this point my phone is on, and the only error message/popup I am getting is "Unfortunately, System UI has stopped." Behind that popup is a blank, black screen. The only option I have is to click ok, and the screen remains black.
Temporary solution that might work- Try logging in safe mode: Switch off the phone. Power it on and as soon as Samsung logo appears, release the power button and press and hold the volume down button. Release button when you see Safe Mode on the lower left corner of the screen. Try uninstalling all user apps in safe mode. To get back to the normal mode you can drag down from notification and disable safe mode.
You could also download the latest software for your model from samfirm and flash it via odin after factory reset. Could be a permanent solution.
why you just flash last frimware from sammobile,it will solve all your problems
SOLVED!!!
Alright guys, I was able to solve my problem, all thanks to this thread:
https://forum.xda-developers.com/note-4-sprint/general/stock-tar-odin-flashable-t3250864
I had already tried flashing a fresh stock rom, but to no prevail. I saw this thread and thought, hey why not give it a shot, and bingo! After downloading the .tar file for marshmellow and launching it through odin, she was good as new! So if anyone seems to have a problem with the system ui or the process phone.android popup, I suggest that thread.
Been a while since I had any issues with a phone I couldn't fix, but this is usually the best place to come when you run into something weird. Whilst I very much suspect that my phone has reached the end, there maybe something I can do if someone here has seen this before and managed to fix it.
A couple of days ago my phone started acting weird. Google assistant would start up for no apparent reason. Sometimes if I was in an app I'd just get a pop-up message but at other times I'd be taken to my home screen. The frequency came and went, but at it's worst it would happen every few seconds and would last for a good 5-10 minutes.
Thought it was just something weird in the OS so I booted back to the factory reset menu, wiped the cache and the system partition and started again. That didn't work. The start-iup process began with voice assistant turned on and every button click requiring activation and double clicking. I've since tried 5 factory resets.
I've disabled Google Assistant now and removed any updates. I've wiped out it's cache and tried all of the settings to make it stop so I no longer get Google Assisitant launching, but I do get something happening which asks me to "complete action using" and shows me the Samsung internet app, S Voice and Quick dial.
This is making me wonder if I'm looking at a hardware problem. I've switched everything off and given everything a good clean just in case one of the buttons has something stuck in it but that hasn't changed the situation.
If anyone here has any ideas or suggestions then they would be very gratefully received.
Thank you
Clean dalvik cache and update stock software through odin or custom rom may solve your problem
Thanks, will give it a go, forgot about the dalvik cache in the last reset so a good heads up. Will have to look into Odin, not had to use that in years.