A couple of days ago I started having issues with the responsiveness of my screen and it seemed to get worse over time. I soon found out that the screen didn't seem to refresh, as the touchscreen was still working and the phone itself still did what it had to do, only the screen itself did not refresh. My phone is rooted, however a couple of weeks ago after my screen, while watching videos started dancing around, I decided to return it to stock to see if the issues continued (they did and became worse). When I went through the setup of the stock software I could press next, however the screen would not change to the next screen, however, when I turned off and on the phone, it would be on the next screen.
I am wondering if anybody has an idea what the issue could be with my phone? First I was convinced it was a problem with the rom, as the phone worked fine and the screen doesn't have any issues besides the refreshing issue. However the dancing screen while watching videos reminded me of graphic card issues. Samsung obviously doesn't cover the repair as the warranty has voided, so my consideration now is the fix my phone or buy a one plus 3t.
Thanks for your help!:fingers-crossed:
Btw: it is the SM-928F United Kingdom 02. I was running the Pixel nougat rom (couldn't stand the ridiculously long wait for nougat). I changed back to stock with the Kies software of Samsung. I have posted a video to explain the issue better: https://youtu.be/vKmVi0lo7VE
Thanks!
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Hope any of you guys can help me on this. Last night my Leo's screen went totally unresponsive.
Could not get past the screen lock. Removed the battery, rebboted ... could not get the PIN code in.
I had seen this already two nights ago, but it got away once I moved in an area where I could get a reasonable signal (ultra-crappy where I am now on vacation).
Now Im'm beginning to think the signal thing was just a coincidence and that the problem is way more serious.
In total despair, I even tried a hard reset. To no avail.
Phone boots up fine. I can even sync to it (so yes, I can get to the registry). But since the only control is the screen ... not really a lot I can do with it.
I need to be in touch for work and I badly need the voice and internet connectivity (right now I'm using the wife's phone ...).
Any ideas besides getting an RMA from HTC?
Thanks a lot in advance.
Update: spoke with HTC support.
It looks like the issue is somehow triggered by the lock screen.
As suggested by HTC, I flashed again the 1.66 ROM upgrade and everything ran smoothly until the phone went in standby the first time.
Then, I was (and still am) unable to unlock the screen. And if I soft reset screen is unresposnsive again.
Right now I can just receive calls (I removed the PIN code from the SIM temporarily).
HTC told me to send it in for repair, but everything in Italy is closed until Aug 23rd and the only option I have is to ship it at my own expense to the UK and back (HTC will collect and deliver free of charge only within the same country).
Total bill some 100+ Euro plus driving 100 KM or so to the nearest courier collection point. A nightmare.
What really troubles me is that the problem surfaces only once the screen locks.
On one hand I follow HTC's support that if flashing 1.66 did not cure the issue, it cannot be software.
On the other hand, if it is indeed hardware, how come it freezes only after the first lock screen? Lock/unlock is a software thing. Screen should behave exactly the same way before or after the lock - shouldn't it?
Anyone here seen/heard of anything like this?
wow, gotta love those "closed for the summer" euro vacations.
If you reinstall the ROM, then why not disable the lockscreen until you can get it fixed?
You can install BSB tweaks and that has an option to disable autolock.
i had the same exact problem; it started freezing only on the lock screen then got worse and started freezing at random times while in use. I finally broke down and sent it in to HTC to check it out. I'm waiting to hear back with there diagnosis and I will pass along whatever they tell me.
Good to know the problem has come up somewhere else (if you're the only one you are most likely to hear it's your fault before they replace the most expensive component in the phone). Where are you located slimster?
How long have you been waiting for? HTC policy should be 7-10 working days from when they receive the phone at the lab (so they told me and I remember reading it somewehere here in xda too).
hi,..
i own a HTC legend with A1 (Austria) Branding and made a 2.2 Over the air update. when i started to use it i thought that it would be faster but this has now rly changed.
Last thursday i could use my legend properly but then - 2 hours later the touchscreen didn't work any more .
i tried to unlock it but only the right side of the TS worked.
so i already tried some of the tips of some threads of XDA like hardreset , refreshing the update , and now it is a bit more useable , so i can slide the homescreen pages on different points but i cant start apps with touching..
Does anyone have a solving for this problem ?
I have no idea if the froyo update is responsible for this but I have the same problem. The top part of the screen is no longer responsive. I cannot slide the notification bar down and sometimes crazy things happen on the screen without tapping anywhere. This makes the phone practically unusable until I reboot and it usually works for some time even though the top part is not responding (notification or letter 'q' when in landscape).
Can I try something or I have to visit service? I cannot find the link where they explain how to change the refresh rate as you mention could you please provide it? also I found a couple of other threads dealing with similar problems and it looks like there is no solution am I correct ?
thanks
same thing happened to my Legend. After two months, the thing appeared, next few days all was good. Another two months and it came back. I had to send for service: they DIDN'T KNOW WHAT WAS WRONG and DIDN'T KNOW WHAT TO DO, anyway, after they sent it back to me, it's working again (until now, which is almost another two months)
My guest: there's some weird thing with the range/sensitivity of the touch screen, maybe a problem of the screen being magnetically/electronically charged without being discharged (as it should), after a while (e.g. a week) the problem disappears.
I far as I know, there's no solution. I have even found a clip on youtube (search for 'htc legend touch screen problem' or something) describing the same situation, maybe you should take a look there to for a abetter description of the case.
Anyone, please, if you know a way out of this, please, post it!
I have the same problem, the top notification bar cannot be pulled down in portrait and in all orientations I cannot use the touchscreen near the HTC logo. Mine is an unbranded and the problem just started this morning. I am running a custom rom from here and have been running the same one for a while so I don't believe the ROM is responsible.
Edit after using multitouch visible test from the market, it turns out I can't get a response that is higher than pixel 57 vertically.
I have already sent mine for service under warranty. I hope everything turns out well, because I really like my legend (form factor/design/specs). After the slow down I experienced with the froyo upgrade this problem came to spoil all these months of happiness. I will keep you posted.
EDIT:
I got my Legend back from service 3 days ago and everything looks fine at the moment. I hope that my bad froyo experience has ended.
According to the documents I received they just performed a ‘software upgrade’. This means that the problem was related to software. I guess some files could have been corrupted during the OTA froyo update. Maybe that also explains the sluggish froyo experience.
I can only suggest that before any critical updated a factory reset should be performed and hope for the best. I will update this thread if this serious problem with the touchscreen ever returns.
yeah i sent i to the warranty service too . But they said that the problem has mechanical reasons. So they suggested to repair it for 218(!!) Euros . -.-
I had exactly the same problem HTC have repaired it under waranty, so must have been a software issue, looks lik eits happening to quite a lot of poeple, pretty unacceptable consideringhow long it took them to release the Froyo update, not sur ethey bothered to test before releasing
Solution for screen problem ( HTC LEgend)
I had this problem also with my phone
touch screen works only for certain part of my screens
the top part where i cannot access
Solution
I change digitizer and
everything works well
only buy the digitizer from ebay and replace with the one that is not working
and everything should be fine after that
good luck
if you have question
Hi I have a strange Problem
I have like flashed hundreds of Roms with no problems
recently I flashed a gingerbread rom but went back to froyo cause of on working camera and other issues
regardless what happens now is
My screen starts jumping from one side to another and the key board kinda gets unresponsive mostly at the bottom of the screen and it becomes almost impossible to use the phone, because if I press one thing something else gets pressed and I am forced to use the trackball.
So I unrooted my Hero and flashed the official Htc 2.73 Ruu.. It still happened but settled down.
Then I got a bit brave and unrooted my phone again but still regardless of which rom I use the screen goes unstable even my favourite Elelinux one)
I have the official Rom as nand backup If I Restore it happens and then settles.
But now I cant seem to use the custom roms without the screen jumping around like crazy
HELP
EDIT : Been looking around the net and some people seem to have the issue although quiet alot not sure whether its software or hardware related... possibly could be if the screen has been pressed too hard or something which my 2 year old must have
It still happens on the official rom as well guess time to send it for recycling cause no point repairing it although I am still in contract for a couple of months.
But if anyone has a software related solution you are welcome
when flashing next try wiping everything, clear your sd card, ext, etc and start again. I had a few issues with mine (lag, unsuable, and some issues with screen presses) and all seem to be fine now. (My phone was also turning itself off though)
(my 2 yr old jumps on my heros screen, I dount thats the cause of your issues)
I just purchased this phone and I am having a problem with the touchscreen not working correctly, at seemingly random times (but very often). The screen, as well as the capacitive buttons, will freeze up and I have to lock/unlock the screen for them to work again. Sometimes it will freeze up after only one touch after the screen is unlocked, other times it can be a good ten minutes of working fine. I've tried factory resetting it and the issue is still there.
If its that new try a factory data reset. settings/ privacy/ factory data reset. If it doesn't solve it return it and get a new one.
Sent from Rob's Atrix
I tried that already but the problem persists. I would return it but I've already had to return one for a different problem and would not like to do that again as the seller doesn't pay for return shipping and it took about two weeks for me to get the replacement, especially if I am just going to get another phone with issues.
I had a simmalar problem took it to the store I got it from and they sent it to Motorola and 1week later I got it back with replaced screen and internals. Worked good ever since.
Ps Mabey third time will be the charm.
I guess it's just a hardware problem then? I might hold onto it for a bit and then if it gets worse I'll send it to Motorola since the factory warranty should cover it, right? (last night it's been a little better since I took out my sd card, I'm not sure if it's just a coincidence though)
I've only had this phone for about a month and been running Havoc, I just upgraded the rom about 4 days ago. The screen just went blank out of nowhere yesterday, the phone is always on. Even when I boot into recovery or flashboot, still no display. The screen gets lighter when it powers up and you can access the storage, just no display. Obviously, I have no warranty. I'd just like to ask if this is a definite hardware problem or is there any possibility of it being a software issue (don't think so but could be wrong).
Much thanks in advance.
hognoodle said:
I've only had this phone for about a month and been running Havoc, I just upgraded the rom about 4 days ago. The screen just went blank out of nowhere yesterday, the phone is always on. Even when I boot into recovery or flashboot, still no display. The screen gets lighter when it powers up and you can access the storage, just no display. Obviously, I have no warranty. I'd just like to ask if this is a definite hardware problem or is there any possibility of it being a software issue (don't think so but could be wrong).
Much thanks in advance.
Click to expand...
Click to collapse
Try flashing stock rom from aft or fastboot if still the display doesn't work then it's a hardware issue
it might be a hardware issue.
Since nobody else seems to be having this specific issue, I've got to assume it is a hardware problem. Not overly thrilled with Asus at this point, I had one of their tablets randomly crap out on me not too long ago. Anyway, we'll see how far I get with customer service after "voiding the warranty", I've started an RMA with Asus and Banggood is requesting a video demonstrating the issue. I'll just follow up here if anybody is wondering how that process goes.