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So after being a long time apple user and long time iTunes hater ... I managed to sell my iphone 4 and bought a samsung galaxy S4, did the same for my other half...
Keep in mind, this is a brand new, no-root, default phone.
The issue basically is notifications, for whatsapp ( at the moment since I haven't set up anything else that requires push, besides gmail). The issue is once I turned the screen off, either manually or by itself. whatsapp notifications randomly stop arriving until I turned on the screen, completely close the app and open it again, the same goes for 2 other devices ( 3 in total), this happens with wifi or mobile data
Device #1. new s4,
Device #2 new s4
Device #3 Samsung galaxy young running 4.1.2 JB.
Now, device #3 belongs to a friend of mine who told of these issues a couple of months ago, however I did pay attention as I just figured it was network connection or wifi or whatever be it.
I've googled the hell out of this and it is apparently an android issue:
it's not telco related in my case, because i had NO ISSUES on my iphone 4 nor my best half's 4s.
Anyway, hopefully someone here has been through something similar and been able to fix it? I've searched the forums and there's apparently a widespread issue, but not fix as of 4.2.2?
New to the forum, I originally posted this here
neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/[/url]
emailed whatsapp support
I emailed whatsapp support, got and automated response, i'll post if I get any updates
Jul 08 13:28 (PDT)
Hi,
I just recently switched to a samsung galaxy s4 ( two actually, one for me,
one for GF), before that we used iphone 4 and 4s, never had an issue with
whatsapp notifications until I switched this passed friday. The issue is
once the phone goes into sleep mode, be it mobile data or wifi, I have to
force close the app and open again to receive notifications that I got
hours ago if I don't continously check.
I've googled the hell out of it and found your FAQ, as well as plenty other
sites with the same issue except no solution.
From your FAQ:
1. tried re-installing directly from direct download link (
http://www.whatsapp.com/android/current/WhatsApp.apk) and not from play
store
2. tried rebooting.
3. notifications are set properly
4. google+ is disabled ( hangouts) ( tried enabling it, same result)
5. Wifi is set to always on.
Note this is on stock, brand new phones and apparently it's a wide spread
issue:
http://forum.xda-developers.com/showthread.php?t=2356052
http://forum.xda-developers.com/showthread.php?t=2351753
http://www.neowin.net/forum/topic/1163306-android-notifications-woes-with-whatsapp/
Anyway, emailing you guys, because I've basically given up google searching
and asking in forums.
Click to expand...
Click to collapse
Their automated response was:
Hi,
Thanks for contacting WhatsApp. We are working on answering everyone's question as soon as possible. In the meantime, please look at our FAQ to see if your question is answered there.
FAQ page: http://www.whatsapp.com/faq/
Below are the answers to some commonly asked questions:
1. What are WhatsApp's subscription fees?
http://www.whatsapp.com/faq/en/general/23014681
2. Why can't I connect to WhatsApp?
http://www.whatsapp.com/faq/en/general/21092998
3. Can I recover deleted messages?
http://www.whatsapp.com/faq/en/general/21197296
If you submitted a suggestion, thank you very much for sharing your feedback. Please note that we cannot comment specifically about plans and developments, but we value your feedback and have taken note of your suggestion.
To add any updates to your request, please respond to this email. We are here to help!
Thanks!
WhatsApp Support Team
Interested in translating for us? Please visit http://translate.whatsapp.com
Take a look at our FAQ: http://www.whatsapp.com/faq/
Click to expand...
Click to collapse
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
AMoosa said:
Are you using it on Wi-Fi or 3g? If Wi-Fi, Is it possible that your Wi-Fi is going into poWer save mode or something
Sent from my GT-I9505 using Tapatalk 4 Beta
Click to expand...
Click to collapse
Sadly, both
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
ilabs said:
Do you lock the screen while whatsapp is open? Or do you choose whatsapp and then lock the screen?
If whatsapp is still running and on the screen, and you lock the screen, it's like the app just stops checking.. I've had this with multiple phones and its a whatsapp problem, not the phone.
Click to expand...
Click to collapse
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
Draconian Guppy said:
Both.
So basically your solution was leave whatsapp on screen and push lockscreen?
Click to expand...
Click to collapse
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
ilabs said:
No, the opposite. For me, whatsapp only worked and checked for msgs if i closed the app and then locked the screen. I would usually come back to the homescreen or something. But if i locked over whatsapp, it would stop checking or take a really long time.
But since you say you've done both, I'm kinda stumped.
Click to expand...
Click to collapse
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
Draconian Guppy said:
Well this is how i fix whatsapp after it goes coocoo, close app, then open again,
Click to expand...
Click to collapse
Which means whatsapp is usually open when you lock the screen, am I correct?
ilabs said:
Which means whatsapp is usually open when you lock the screen, am I correct?
Click to expand...
Click to collapse
Yup
Draconian Guppy said:
Yup
Click to expand...
Click to collapse
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
ilabs said:
The try backing out of whatsapp before locking the screen. That should fix your problem. Its a whatsapp issue.
Click to expand...
Click to collapse
I have tried that as well :/
Currently trying to installing .763, updated from .762, but whatsapp servers are probably getting busted as can't even verify my number.
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
babylordx said:
Bro install Whatsapp+.
Google and download the apk,install and see if it helps.
If not, the only way is to root the S4 and install push notification fixer from play store. It modifies andriod to check for msges every 5mins. That will solve your problem for sure.
Sent from my C6502 Pac Rom using XDA Premium HD app
Click to expand...
Click to collapse
Hey mate,
I've probably tried all apps or methods by insanity to try getting this problem fixed. Unfortunately, nothing positive turned out.
Now I'm trying to off my screen when whatsapp is open, however, I still think it's unbelievably stupid to do so even if it works to get push notification. How can I go back to whatsapp whenever i wanna put the phone back in my jeans pocket? It then seems whatsapp would become the new homescreen?!?!?
Anyone got a real solution to this???
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
frrlod said:
Also having this problem. Screen off, screen on - sometimes whatsapp just doesn't want to receive/send messages. Other times it's working properly.
Have you guys disabled Samsung Push? Have you disabled any system apps at all? Also, do you have the problem even when your phone has a good signal?
I'm also trying to find out the reason for this problem.
Click to expand...
Click to collapse
I do disable some system app like weather, finance and stuff like those. To me, what I can confirm is the independence of problem from the signal strength since I've been using the same service provider before upgrading to Jelly Bean and there used to be problem free with the push notification.
This is the result I got last night:
- open whatsapp -> close whatsapp -> homescreen -> screen off = no push
- open whatsapp -> close whatsapp -> free ram -> screen off = no push
- open whatsapp -> screen off = push
Conclusion:
- it is not related to free ram
- it is the problem that the andriod system turn off the app upon screen off (or sleep)
Plus.
I tried installing Push Notification Fixer to introduce "heartbeat" to maintain the connectivity, unfortunately, it DOES NOT work in my case.
Let's keep in view the development. At least we are not alone and hope either Whatsapp or Google can fix this.
Check out this thread:
http://forum.xda-developers.com/showthread.php?t=2357417
It's a thread which guides you how to disable some allegedly useless google services in order to save battery life when idle. It works, but I think it might have been what's caused my whatsapp to go crazy. I even asked in the thread and some others have the same problem.
But if most other people in this thread haven't disabled said google services, that doesn't make any sense.
Mate. Trust me i know this issue exist on all andriod. i googled the hell out of it because i quarrelled with my partner a few times due to delay in replies. its just the way the kernel is written for stock andriod. you can try everything but it wont work. your only solution is to root and install push notification fixer from play store.
Sent from my C6503 using XDA Premium HD app
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
mox123 said:
This isn't an issue with android it's an issue with whatsapp. Every android phone I've ever owned has had this issue with whatsapp. Whatsapp need to update their app so it still notifies if it was the last app open whilst the screen locks.
I just press home after I reply and let it lock its second nature to me. The bug is in whatsapp where if it is the last displayed whilst screen lock notifications don't work. You could try changing the conversation tone that might help.
Click to expand...
Click to collapse
That's wrong... It was perfectly fine, instantly receiving whatsapp messages in my phone no matter what. Something I've changed caused it to stop working.
My problem isn't only the notifications, it's the actual whatsapp messages aswell. Something killed the Whatsapp wakelocks, now my whatsapp isn't causing any wakelocks and when the phone is idle it does not check for messages.
Hello everyone!
I tried searching for this issue with no luck finding a similar thread.
Before the Nougat update, I ran two applications simultaneously one above each other with no issues...but with the Nougat update, its only ONE APP RUNNING AT A TIME?
Whats the use of breaking such a wonderful feature? (unless Im missing something, of course).
Can anyone confirm facing the same issue?
ahmedmohsin said:
Hello everyone!
I tried searching for this issue with no luck finding a similar thread.
Before the Nougat update, I ran two applications simultaneously one above each other with no issues...but with the Nougat update, its only ONE APP RUNNING AT A TIME?
Whats the use of breaking such a wonderful feature? (unless Im missing something, of course).
Can anyone confirm facing the same issue?
Click to expand...
Click to collapse
No
can you please elaborate further?
In my case, I try for example using "whatsapp" while checking something on "maps", for example, and when I switch to maps, whatsapp "pauses"...then when i click on whatsapp, all messages gets received?
aditia581999 said:
No
Click to expand...
Click to collapse
can you please elaborate further?
In my case, I try for example using "whatsapp" while checking something on "maps", for example, and when I switch to maps, whatsapp "pauses"...then when i click on whatsapp, all messages gets received?
ahmedmohsin said:
can you please elaborate further?
In my case, I try for example using "whatsapp" while checking something on "maps", for example, and when I switch to maps, whatsapp "pauses"...then when i click on whatsapp, all messages gets received?
Click to expand...
Click to collapse
Oh so u mean when u switch between 2 apps, the other app froze ? I thought u were sayin that multiwindow doesnt work
Btw, i use multiwindows usually for 9gag/youtube when i enter multiwindow then to my messenger, the other app is still running ex: gif, vid, etc
aditia581999 said:
No
Click to expand...
Click to collapse
aditia581999 said:
Oh so u mean when u switch between 2 apps, the other app froze ? I thought u were sayin that multiwindow doesnt work
Btw, i use multiwindows usually for 9gag/youtube when i enter multiwindow then to my messenger, the other app is still running ex: gif, vid, etc
Click to expand...
Click to collapse
yes exactly.
In the Marshmallow firmware, both apps used to work simultaneously...meaning I can, for example, watch a video and still receive whatsapp in "real time"
now, the case seems to be that when you work on one app, the other pauses (as evidenced that I receive normal push notifications for new messages, and I cannot see my new messages unless I tap on the whatsapp window).
Again, unless I'm missing something...
ahmedmohsin said:
yes exactly.
In the Marshmallow firmware, both apps used to work simultaneously...meaning I can, for example, watch a video and still receive whatsapp in "real time"
now, the case seems to be that when you work on one app, the other pauses (as evidenced that I receive normal push notifications for new messages, and I cannot see my new messages unless I tap on the whatsapp window).
Again, unless I'm missing something...
Click to expand...
Click to collapse
In ur case the video freeze? Okay, mines not, im on DQC4
aditia581999 said:
In ur case the video freeze? Okay, mines not, im on DQC4
Click to expand...
Click to collapse
Not really, video works fine, but whatsapp freezes!
Hi,
I have problem with WhatApp notification since OP7pro, many times I have to open Whatsapp to receive the message.
I disabled all battery optimization for whatsapp or any apps in battery settings, disabled all in advanced optimization, but notifications are not working fine.
Maybe do I debloat any essensial system apps? But sometimes it works fine and sometimes doesn´t. Seem a deep sleep problem or Oxygen kill apps
Any idea or solution?
Helio0 said:
Hi,
I have problem with WhatApp notification since OP7pro, many times I have to open Whatsapp to receive the message.
I disabled all battery optimization for whatsapp or any apps in battery settings, disabled all in advanced optimization, but notifications are not working fine.
Maybe do I debloat any essensial system apps? But sometimes it works fine and sometimes doesn´t. Seem a deep sleep problem or Oxygen kill apps
Any idea or solution?
Click to expand...
Click to collapse
Did you restore whatsapp using Titanium or something like that?
ram4ufriends said:
Did you restore whatsapp using Titanium or something like that?
Click to expand...
Click to collapse
Nop, I only have root and debloat. On OP7pro I had xXxno limit.
On Oneplus forum people have same problem, but I didn´t find solution.
Helio0 said:
Nop, I only have root and debloat. On OP7pro I had xXxno limit.
On Oneplus forum people have same problem, but I didn´t find solution.
Click to expand...
Click to collapse
Do you have GMS (or something like that) enabled on xXx file? It causes issues with notifications...
ram4ufriends said:
Do you have GMS (or something like that) enabled on xXx file? It causes issues with notifications...
Click to expand...
Click to collapse
I don´t have installed xxx nolimit on OP8pro, but I used Extrem Eagle Debloat, but I don´t see any app important on the list.
Sometimes works, sometimes notification are delayed and sometimes I receive messages only if I open Whatsapp.
Hi all
I use my share location sometimes on way home from work, but it doesn't work, as soon as I open the app again it starts to work again?
Seems the app has to be open and running and on to be working.
Not an issue on previous phones, is there a way to allow it to remain running? Seems silly to need to have it on?
Try to not optimize the battery usage on WhatsApp. That may solve the issue. I have experienced delay in notifications with WhatsApp, so I removed that optimization. Normally this solves the 90% of the issues with location, notifications or background processes
WhatsApp location permission setting change from only when app is running to always allow?
hjin said:
WhatsApp location permission setting change from only when app is running to always allow?
Click to expand...
Click to collapse
Take a look, there is no option.
WeedBilbao said:
Try to not optimize the battery usage on WhatsApp. That may solve the issue. I have experienced delay in notifications with WhatsApp, so I removed that optimization. Normally this solves the 90% of the issues with location, notifications or background processes
Click to expand...
Click to collapse
That makes sense, cheers will give it a whirl.
Disabled it, let's see how it goes, there really is no option to leave it constantly on, how crap is that.
dladz said:
Take a look, there is no option.
Click to expand...
Click to collapse
Never noticed that wasn't an option for Whatsapp. Thats an option with most other apps, but found this
https://android.stackexchange.com/q...-all-the-time-location-permission-to-whatsapp
hjin said:
Never noticed that wasn't an option for Whatsapp. Thats an option with most other apps, but found this
https://android.stackexchange.com/q...-all-the-time-location-permission-to-whatsapp
Click to expand...
Click to collapse
Nice find, glad to see it wasn't just me either
Hi guys,
i have my nothing phone 1 now for 2 weeks and have a problem with notifications. most of the time i receive my notifications way to late or only when i activate the phone. some times i have to open the app and watch for new messeges like for example in the gmail app.
ive done all possible settings in the options menue like no power saving at sertain apps and ignore dnd mode and deactivate dnd and so on... i hope some one has an answer to my problem.
sorry for my english, i am native german =)
best regards
mjr
maj0r said:
Hi guys,
i have my nothing phone 1 now for 2 weeks and have a problem with notifications. most of the time i receive my notifications way to late or only when i activate the phone. some times i have to open the app and watch for new messeges like for example in the gmail app.
ive done all possible settings in the options menue like no power saving at sertain apps and ignore dnd mode and deactivate dnd and so on... i hope some one has an answer to my problem.
sorry for my english, i am native german =)
best regards
mjr
Click to expand...
Click to collapse
It's a knowed issue for some users.
Be sure that for each apps with notifications wanted (social apps, mail apps with wakelock/sync) you put the apps with the mode "Not restricted" for be sure app in background is not shutdown by system.
Long press on a apps icon > "!" symbol (App Info) > Battery > Unrestricted (instead Optimized)
Be sure also to do not have magisk module (like GMS Doze) or "optimize" apps (like cleaner apps) refresh/wipe cache in background
maj0r said:
Hi guys,
i have my nothing phone 1 now for 2 weeks and have a problem with notifications. most of the time i receive my notifications way to late or only when i activate the phone. some times i have to open the app and watch for new messeges like for example in the gmail app.
ive done all possible settings in the options menue like no power saving at sertain apps and ignore dnd mode and deactivate dnd and so on... i hope some one has an answer to my problem.
sorry for my english, i am native german =)
best regards
mjr
Click to expand...
Click to collapse
All android phones have this issue, been 3 years since a a notification arrived on time.
thank you for the tipp. i already done that settings but it does not help. i cant factory reset my device because of my banking apps and auth apps but i realy want to do that.
Patman86 said:
All android phones have this issue, been 3 years since a a notification arrived on time.
Click to expand...
Click to collapse
yea thats to bad, i have changed so many phones now just because of that problem
maj0r said:
yea thats to bad, i have changed so many phones now just because of that problem
Click to expand...
Click to collapse
It is what happens when people complain about battery life without telling about 200+ apps running, then Google have to have settings you cannot change so people dont complain about an issue that never existed.
Patman86 said:
It is what happens when people complain about battery life without telling about 200+ apps running, then Google have to have settings you cannot change so people dont complain about an issue that never ex
Click to expand...
Click to collapse
So true, it's for this reason i talking about optimized app and other doze apps like greenify or GMS Doze.
If a person have always the same problem from 3 years on all his Android devices, for sure problem come from user... not of all his devices.
Patman86 said:
It is what happens when people complain about battery life without telling about 200+ apps running, then Google have to have settings you cannot change so people dont complain about an issue that never existed.
Click to expand...
Click to collapse
and that is the right way?
i buy android phones to have control over my device else i would buy an apple product and have not an direct control but instant messeges...
maj0r said:
thank you for the tipp. i already done that settings but it does not help. i cant factory reset my device because of my banking apps and auth apps but i realy want to do that.
Click to expand...
Click to collapse
On the last NOS 1.1.6 first time you launch app you have a question "authorized notifications" YES/BLOCK"
Be sure in App Infos to also check Notifications settings.
After that if you factory reset, test during 1 day if the problem is back just with your minimal apps installed, always with unrestricted for social/sync apps.
i have 35 apps installed, not a single crappy optimizer in the background so i dont think that i overload my phone.
i dont think that it is my fault that the notifications dont arrive on time, i think that googles power plan and others like samsungs and oneplus power plans are sh*t!
Pho3nX said:
So true, it's for this reason i talking about optimized app and other doze apps like greenify or GMS Doze.
If a person have always the same problem from 3 years on all his Android devices, for sure problem come from user... not of all his devices.
Click to expand...
Click to collapse
Android 10 was start of the problems with doze from Android.
Welcome to Android, you must be new.
Patman86 said:
Android 10 was start of the problems with doze from Android.
Welcome to Android, you must be new.
Click to expand...
Click to collapse
??? You have not understand my answer.
But if you want, i'm new.
maj0r said:
Hi guys,
i have my nothing phone 1 now for 2 weeks and have a problem with notifications. most of the time i receive my notifications way to late or only when i activate the phone. some times i have to open the app and watch for new messeges like for example in the gmail app.
ive done all possible settings in the options menue like no power saving at sertain apps and ignore dnd mode and deactivate dnd and so on... i hope some one has an answer to my problem.
sorry for my english, i am native german =)
best regards
mjr
Click to expand...
Click to collapse
Did you by any chance restore your apps with data via Swift/Titanium backup? It is the common culprit for late arrival of push messages (Gmail, Whatsapp,..) - fix is quite simple https://forum.xda-developers.com/t/...s-after-titanium-backup-data-restore.4001959/.
Btw. Gmail push messages have lower priority, so they show up only when the phone is not deep sleeping, or during regular scheduled checks when deep sleeping. Chats like Whatsapp are using priority channel, so they are delivered instantly. Priority of push notifications is set by developers, so there is nothing you can do to raise their urgency.
_mysiak_ said:
Did you by any chance restore your apps with data via Swift/Titanium backup? It is the common culprit for late arrival of push messages (Gmail, Whatsapp,..) - fix is quite simple https://forum.xda-developers.com/t/...s-after-titanium-backup-data-restore.4001959/.
Click to expand...
Click to collapse
thank you for the tipp but i dont use such tools.
BUT now i am going to see if i have this file in my system and if so im gonna delete it too.
Pho3nX said:
??? You have not understand my answer.
But if you want, i'm new.
Click to expand...
Click to collapse
"If a person have always the same problem from 3 years on all his Android devices, for sure problem come from user... not of all his devices."
Google introduced new settings you cannot edit without ether root or a custom rom, that means ALL versions from android 10 to Android 13 from Vendors have the same problem with battery savings on apps, you cannot fix this without root or installing a custom OS.
If you did not know this then you are new to android.
Patman86 said:
"If a person have always the same problem from 3 years on all his Android devices, for sure problem come from user... not of all his devices."
Google introduced new settings you cannot edit without ether root or a custom rom, that means ALL versions from android 10 to Android 13 from Vendors have the same problem with battery savings on apps, you cannot fix this without root or installing a custom OS.
If you did not know this then you are new to android.
Click to expand...
Click to collapse
dude, do me a favor plz... help or stay away
you dont help by any means with your posts! if you were a pro you would already helped me with a quallified answer so plz stop calling out the guys whot try to help noobs!