Strange Display issue - Samsung Galaxy S7 Edge Questions and Answers

Hello folks,
i have a very strange thing with the display of the new S7 edge from my girlfriend. And after reading arround 4 hours in the forum, i´ve decided to open a thread and asking for help.
I will try to explain what happend. The phone ist brand new and arrived today. After unboxing we running the first start process and during this i realized that the display had a "dead zone". In this zone it is nearly impossible to type or click someting. The rest of the screen works as intened.
After the start process the Nougat update runs and the issue is still there. While scrolling it looks like a lag, but there is no lag only these wired deadzone.
Can someone give a hint what this can be or is this a hardware issue?
I have 2 vids from the issue, but im not allowed yet to posted it here.
Thanks in advance so far.

You have dead pixels, which is not uncommon.
It is a screen issue which can be repaired by replacing the screen under warranty.
You just need to take it back to where you got an show the problem, they will either repair or replace.

I think he was refering to dead zone on digitizer. It doesn't register touch on some areas.
Type *#0*# in dialer and u will be prompted with test app, U have the display option there. Tap on it and U will figure out the rest. If it doesn't draw on that area of the screen, the digitizer isn't working and take the phone to samsung if it's under warranty.

Related

Help! Stuck on Align Screen!

Guys, I hope you can help me!
I was using my Imate Jasjar when it was accidentally bumped by another person. the Jasjar fell but it wasn't that high and the floor was carpetted. However, I noticed that whenever i try to tap on the Start button on landscape mode, the calendar application opens up! And when I try to tap V-Bar on the other corner opposite the Start button, the Contacts application opens up. Basically, the soft keys on the bottom screen are the one opening up even if I'm tapping the ones on top! If I tap the bottom soft keys, I thought the Start button or my V-bar would come out but still the Calendar and Contacts applications were the ones that opened. Basically the everything on top cannot be tapped!
On Portrait mode, I can tap the start button but when the V-Bar was tapped it still opens the Contacts application.
I went to Settings then Screen to re-align the screen. I thought it would solve the problem but apparently it didn't! I was trapped in the Align Screen section giving me an endless loop to tap the 5 areas of the screen.
I now did a Hard Reset, and now I'm forever got stucked to the Align Screen part.
What am I supposed to do??? Please help!!!
Hi,
Seen the same problem... Try to guess the error margin of the alignment...
for example instead of tapping in the center of the cross try tapping on left or right... Since your screen isn't aligned you can't press on the center...
Now the problem is hardware, not the MB but the LCD...
After tou figure out the margin error, the Universal will resume and then you ca align the screen via Start->Settings->System, align screen
I'll try to know more about this problem asking my friend.
Best of luck
thanks for your reply!
i also believe that it has something to do with the LCD. there are no cracks whatsoever. problem with the aligning is i have to keep on guessing. and if ever i do align the screen successfully, i'm not sure if re-aligning the screen in Settings would solve the problem.
i would appreciate though if your friend or anybody else can shed light to a solution.
This is a simple problem to solve ;-)
When the allign screen is ON and you have to make the first tap on the crosshair (just before you start clicking away to allign your screen), twist your display from landscape to portrait mode...
Now continue to allign it as usual, and you should finish successfully!
Cheers,
San
unfortunately, after following your instructions, i still went on an endless loop on aligning the screen. i'll try to reflash the rom and see if it would work. i hope it does...
i updated my ROM. still stuck on the alignment screen!
any more ideas?
To be honest, sounds like your screen is broke. Even if you got it to align, I doubt it would be very usable. I think you are looking at repair - if there's no visible sign of damage, you might get away with a warranty repair.
Cheers,
Steve.
Hi
Few months back i've got exactly the same problems (odd LCD behavior, impossible alignment, etc...) with an HP4700. I went to the service center and they had to replace the LCD screen. They did not charge me and take it under warranty. In my case the unit did not drop and i made it clear to them. I would suggest you go back to the service center and forget about the drop in your problem description .
Cheers,
Bruno
I had the same thing happen on a HP 3700, I did not even drop it all i did was install the Quake game for it and after a few days the screen alignment went a bit out. It was usable but definately out by about 1 cm in each direction. The unit had not been dropped. I went into the allign screen utillity and ended up in the infinite loop. The only way to fix was a new screen. But unforunately it was no longer under warranty. The screen consists of 2 separate parts the lcd and the touch screen bit. In my case the lcd had no issues just the touch screen. Very annoying but there you go.
Search your soul and do what you feel comfortable with.
Good luck
Charlie
thanks for all your replies!
i've made several searches yesterday with similar problems (even if they're using different PPC models) and they all ended up sending back their units for repair. there's even one who posted in expansys with the same exact problem!
we'll be sending it back through expansys (we got the unit from them) and hopefully get it back before the end of the month. and yes, i won't tell them that it was dropped, he he :twisted: and they won't find evidence either on the outside because there are no physical damages. what a start of the new year for me <sigh>
right now i'm back using my XDA IIi.
thanks for all your support! this is my first thread/topic in this site and it's so unfortunate that it had to be sort of a negative one. looking forward to be active more here!
Hello there
This might help (I am currently wrking with 200 PDAs so have had this a few times)
THere may be a iece of dust/biscuit crumb etc, under the edge of the casing above the screen, try using a post it note or paper and go around the casing/edge of screen, this should clear the screen of anything that may be causing this problem.
THis worked for me on the majority of non-aligning screens
HTH
DB
My story was, one day when I needed to twist the screen, it was a bit stuck so I twisted a bit harder, yes it went back. Then few days later, the mis-alignment started and since then I have been keeping to do re-alignment my screen.
My screen is mis-aligned once every 2 or 3 days or even few minutes then I have to re-align by using WM5's alignment program. It sometimes takes me 2 or 3 times or even one time.
The most anoying thing is it keeps forget after aligned screen.
Now, certainty, I don't think it is a screen problem because after running alignment app, it correctly pointed into the right spot but then it forgot where the right position was.
I have done the upgraded ROM ( even tried Ivan AKU 3.2 ROM ) but problem still persisted.
I just tried clean up the edge of screen, finger cross, hope it fixes my problem.
Bad thing is, I bought my device from UK and I am living in Australia so therefore, my warranty is definately invalid. I don't want to spend 200 AUD for the new screen ( unless I am 100% sure that LCD is faulty ).
Anyone has any idea or even a better suggestion because I don't see many people having this problem.
I suspects that maybe the flex cable got ripped but not totally ripped. Don't know , please help me out on this one
Best regards
Anyone has any idea about my problem ??
One question :
I know that the flex cable has 2 connectors ( one is for LCD display and another is for LCD function ). Now does LCD function relate to the touch screen function ? and if one tiny wire of the function cable got cracked, but not totally cracked, will it affect the touch screen function ?
Other thing, does WM5 store any setting relating to screen alignment setting ? If yes, where is it ?
Thanks
Hi, from another forum, it only help to bypass the alignement loop:
"here you go theses are simple steps to bypass the touchscreen alignment.
Install you activesyn blah blah blah when it finds it go on my computer and go into your PDA device
go to windows startup and delete the Welcome file
after that give your PPC a soft reset and BAM u by passed the screen now get a free desktop program liek pocket controller from the internet it will automatically install on your pda and BAM you can control your pda add music and whatever
but now if you want to click stuff on the road get pen irazu just search on google and send it to your PDA then go to file explorer and double click it and you got a cute little mouse program that you can use like a stylus"
also try this little soft:
http://www.codefactory.es/downloads/mobile_speak_pocket/release/MSP_RemoteAlignment.zip
Hope it helps.
MaX
Hi godtakeit!
I've had the same problem a few weeks ago (and still having it from time to time) and for me a slight (very careful) bending of the screen makes it work again. It seems to me that there are connector behind or near the display which has some loose contacts.
Did you notice any other problems which came in conjuction with the alignment problem (e.g. speaker not working)?
.ox
Hi oxident
No, I don't have problem with speaker ( it was not working before but it is because of the jack plug problem - it solved ). Yeah, I did notice if I bend the screen carefully, the problem is gone. The funny thing is when I aligned the screen, it worked but if I closed it off and left it over night, it started again when I opened the lid.
You may right about the connector between LCD screen and mainboard. Well, I have no choice but openning the device and check it up.
Also, I read the thread somewhere in this forum and somebody advised this problem maybe relates to magnet around device. My brother aslo advised me that LCD charged and reserved negative electrons. Wierd but I am experiment it at the moment ( taking off battery and leave the device for a few days so that it can release the negative electrons ).
Hope it fixes
please help
i have an imate jas jam that i i got from my father he used it for like 3 years and it is pretty banged up so i cant use the warranty and repairs cost a lot, any who i got it yesterday and it was very slow so i reset the settings and now im stuck on the align screen it keeps going on for ever and ever if any one knows any thing plzzzz help
Welcome aboard
You have one of the best HTC devices ever made!
Have a look here to locate the solution to your prob:
http://forum.xda-developers.com/showthread.php?t=549207
Post number 2
Good luck,

[Q] Should I send it back?

Got a Nexus 7, 8GB, SSN starts with C60.
I can clearly tell that when I push down on the left side of the screen, there's a little bit of give. Sometimes I can wait and hear the sticky tape let go also. ...So I have the screen separation problem, right?
Also, sometimes when I'm using it and it starts to warm up, the screen becomes less responsive. VERY frustrating in NOVA3 when I can't even keep moving straight forward because the screen stops thinking that I'm touching it. ...So I have the overheating digitizer issue too, right?
I contacted Google and they sent me out a replacement (this SSN also starts with C60). Everything about the order said "new", but I swear the box has been re-taped. Is this a "new" device? Also, lo and behold, the screen issue is exactly the same on the replacement!! I looked online and found a YouTube video that shows separation that the owner calls "slight" and it is WAY worse than mine. I'm just a perfectionist and I thought Google and Asus would have been too.
I haven't even turned the thing on but I'm wondering if I keep my first one or keep the second one...
1. Is the replacement truly new?
2. Which SSNs are supposed to have had the separation issue resolved?
3. Is my screen separation completely normal?
4. Are my digitizer problems completely normal also?
Thanx in advance. I only have a couple weeks to return one of them....
Well it doesn't seem like anybody cares so far but after rooting and configuring the new one I've decided to keep it. It doesn't seem to get slower when playing games and the screen has remained responsive the whole time.
Thanx for your help everybody!

[Q] Middle horizontal line of the screen no touch

Hi guys,
Last days my Nexus 4 start to have a problem:
the imaginary middle horizontal line of my touch doesn't work fine.....it's just a line!
It makes difficult to scroll o to posh down the notification bar, to tap or click and so on!
I'm not sure it's physically damaged!
I've installed CM 10.2 20131026.
I saw someone else have this kind of problem, but everyone is a noob! (About like me)
Just for info, I've tried to use the developer setting to "view the taps".... it confirmed the problem!
Thanks in advance guys!
Matteo
Nexus 4 on the roll!!!!
restore to stock and check if its still there, generally you use the phone for a few days to check if its alright before you flash
No solutions guys, now I've two horizontal not working lines!!!!! Digitizer broken maybe.....
Nexus 4 on the roll!!!!
Seems to be the same problem that I got. I also opened a thread here: http://forum.xda-developers.com/showthread.php?t=2660476
And I did a bit of research and it seems to be a known hardware issue. I will return it with warranty I guess.
Edit: Take a look at my screens I did in the thread. Or try it on your own with any screen tester app.
I just had this happen to me. I just get the nexus 4 from t-mobile last week. And know the touch screen is no working in the middle of the screen. I got a replacement coming. But I was play with its some time work normal if I had it plug in for 30min or more..
I just like to know how common is this issue. I hope it not that common. because I just paid 30 for the phone the first time and now I paid 20 for the replacement. They gave me the option to get a different phone. I hope its just a uncommon thing. they did made over 500,000 phone.
its just a bad digitizer.
(its specific to some areas due to lg´s zero gap techonology)

[Q] TV-LIKE(snowy) screen , any help with that? It must be a design defect

Hi all dear members. Since the first day i bought this phone i've been seeing lots of screen issues about it but i never thought i would have one. It's proved me wrong.
So here's my problem, my device has developed halo all around it when the bg color gets grey. Most of the time , it's not obvious. I can live with that. Recently, my screen starts to show me some tv-like stripes every now and then, it doesn't last long. after one second or two, it disappera and then it'll show from time to time.
I'm afraid it's just the start. It's similar to most of the issue ppl claim as screen flikering or screen jittering or shaking screen, it's a bit different though.
Has anyone encountered the same issue. More importantly, has anyone found any solutions yet? I searched google and failed to find answers. And i looked into it on Baidu,a chinese search engine, where i found some answers that claims it's not the screen issue ,instead , it's just the ribbon cable is lose. And anyone who replace a new screen for that is stupid.I'm just not sure about this.
My phone was bought on the internet and shipped to China, thus, I don't have warranty to rely on. And my phone is only 10 months old. I never dropped it and i have kept it well.(LG logo on the rear back still falls off), I just don't get why LG made this so vulnerable.
Even though i have ordered the nexus 6, my g2 running CM12 is still crazily fast and I don't want to give up on it. I'm so happy about my d802 except for all issues about the screen.
Any help would be aprreciated. Thanks again. Hi all dear members. Since the first day i bought this phone i've been seeing lots of screen issues about it but i never thought i would have one. It's proved me wrong.
So here's my problem, my device has developed halo all around it when the bg color gets grey. Most of the time , it's not obvious. I can live with that. Recently, my screen starts to show me some tv-like stripes every now and then, it doesn't last long. after one second or two, it disappera and then it'll show from time to time.
I'm afraid it's just the start. It's similar to most of the issue ppl claim as screen flikering or screen jittering or shaking screen, it's a bit different though.
Has anyone encountered the same issue. More importantly, has anyone found any solutions yet? I searched google and failed to find answers. And i looked into it on Baidu,a chinese search engine, where i found some answers that claims it's not the screen issue ,instead , it's just the ribbon cable is lose. And anyone who replace a new screen for that is stupid.I'm just not sure about this.
My phone was bought on the internet and shipped to China, thus, I don't have warranty to rely on. And my phone is only 10 months old. I never dropped it and i have kept it well.(LG logo on the rear back still falls off), I just don't get why LG made this so vulnerable.
Even though i have ordered the nexus 6, my g2 running CM12 is still crazily fast and I don't want to give up on it. I'm so happy about my d802 except for all issues about the screen.
Any help would be aprreciated. Thanks again.
Hi, I also have a problem with the screen on my lg g2, appeared to me that the white line disappears and comes back, when I do print screen and transfer the image on the computer that line is not visible, and that line is not always the same intenziteta.Try to do print screen and set an image or we send the mail to compare the problem
i'm so pissed about the screen, yes, my gnex bought 3 years ago looks yellow and ****ty. but other than that, totally fine, but for g2, ive read so many complaints about it. Guess no one has figured it out. Maybe I will open my phone and try to figure out when the screen completely goes crazy. During I type, it has happed for 4 times . so very annoying.
Sent from my LG-D802 using XDA Free mobile app
I think you should try to put in some rom, I hope it's a software problem, I found the solution for my phone cloudy g3:good:
i flash different cm12 nightlies. i don't think its a software related issue. I'm not the only one with this issue. Yesterday I opened this phone ,well with my fingernails. And coz I didn't have the right screwdriver, I wasn't able to open that black cover at the button down bellow the battery, but I cleared the places around the USB port and there's a black tape glued near the camera , I pressed it and I put the phone together and guess what, the problem was gone for one day, and I will continue to keep an eye on it.
Sent from my LG-D802 using XDA Free mobile app

LeEco Pro 3 Display

I have this beautiful and powerful phone LeEco Pro 3 that i`ve been using for half an year or so with AOSIP ROM. Its a wonderful phone with an amazing performance.
The thing is my display started a problem history that has become a long history i will try to resume in a few words.
It started in one day i pressed the power button in order to light the display on and check something in an APP i needed. I found out that before the display lighted on some weird colors and artifacts appeared on screen. But indeed the display worked fine.I thought it was just a temporary thing and just kept using it until In the second day that the weird colors and artifacts became permanent, so i realized i was in trouble. :crying:
Tried sending the phone to technical assistance.
The first one - Told me that they could get a new display for testing but indeed the results were the same and they were seeing oxidation in the display connector on the board, not the display flex cable but the main board connection. They said they would not go further into it and they decided to give the phone back to me. Weird thing is that when i turned the phone one it worked for one day without issues. He said the phone was in the same condition, but that is not what i saw. The problem indeed happened again one day later , but it was less worse as i could at least see the screen, but almost half the screen was horribly shaking, trembling.
The second one - Once the tech guy looked the phone he said he didnt see any sign of the phone getting opened. He said he would be seeing signs of glues or anything like that but in his opinion it was definitely not opened. But he warned me the display could physically brake once he opens it as the phone got contact with oxidation in the toilet(I used to left it in the toiled while i take bath). So i was afraid and decided to back off.
The third one - Said he could not find any display so he sent the phone back to me. Didnt open it at all as he was trying to wait for the new display to arrive in order to be safe. They said they are 90% sure its display replacement would do the job. The thing is - if i used in hot environments the issues seems to slowly disappear . If i use it in cold environments the problems seems to get worse
So here i am. I CAN buy another screen over the internet. But i am afraid if it will work or not. Have anyone there faced same issue? What do you recommend me to do? What would you do
Thanks in advance
VicPereira said:
I have this beautiful and powerful phone LeEco Pro 3 that i`ve been using for half an year or so with AOSIP ROM. Its a wonderful phone with an amazing performance.
The thing is my display started a problem history that has become a long history i will try to resume in a few words.
It started in one day i pressed the power button in order to light the display on and check something in an APP i needed. I found out that before the display lighted on some weird colors and artifacts appeared on screen. But indeed the display worked fine.I thought it was just a temporary thing and just kept using it until In the second day that the weird colors and artifacts became permanent, so i realized i was in trouble. :crying:
Tried sending the phone to technical assistance.
The first one - Told me that they could get a new display for testing but indeed the results were the same and they were seeing oxidation in the display connector on the board, not the display flex cable but the main board connection. They said they would not go further into it and they decided to give the phone back to me. Weird thing is that when i turned the phone one it worked for one day without issues. He said the phone was in the same condition, but that is not what i saw. The problem indeed happened again one day later , but it was less worse as i could at least see the screen, but almost half the screen was horribly shaking, trembling.
The second one - Once the tech guy looked the phone he said he didnt see any sign of the phone getting opened. He said he would be seeing signs of glues or anything like that but in his opinion it was definitely not opened. But he warned me the display could physically brake once he opens it as the phone got contact with oxidation in the toilet(I used to left it in the toiled while i take bath). So i was afraid and decided to back off.
The third one - Said he could not find any display so he sent the phone back to me. Didnt open it at all as he was trying to wait for the new display to arrive in order to be safe. They said they are 90% sure its display replacement would do the job. The thing is - if i used in hot environments the issues seems to slowly disappear . If i use it in cold environments the problems seems to get worse
So here i am. I CAN buy another screen over the internet. But i am afraid if it will work or not. Have anyone there faced same issue? What do you recommend me to do? What would you do
Thanks in advance
Click to expand...
Click to collapse
There are many many post on this subject, recently in fact. That has links. In fact, you can find them on Alibaba that are all black and made specifically for the Le Pro 3. Here is a link of a guy who used the cool s1 display
Yes it sounds like the display or the flex cables.
Link 1
Here you go cheap and they have the black one
tsongming said:
There are many many post on this subject, recently in fact. That has links. In fact, you can find them on Alibaba that are all black and made specifically for the Le Pro 3. Here is a link of a guy who used the cool s1 display
Yes it sounds like the display or the flex cables.
Link 1
Here you go cheap and they have the black one
Click to expand...
Click to collapse
Thank you!
So i can go on and buy another display . Would you do it without worrying?
In the country i live in the display costs 189. The phone costs 900 or 1000.

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