Database Users

Lower part of screen stopped responding

After 4 months of flawless work, the lower part of the screen (a strip several millimeters from the edge) suddenly stopped responding properly!
E.g., all buttons in this area (including launcher/phone/+ on home screen) either don't work at all, or sometimes activate after a while when strongly pressed with the thumb (orientation doesn't matter).
Just two hours before they responded fine to the index finger.
Also, I've noticed that when I "multi-touch" the lower line in a file browser with two fingers, it works nice! Buttons are too small for that, however
I first tried to restore backup, but it didn't help, of course.
Has anybody had the same problem?? I guess it's a warranty case ...

I would agree, it's probably a hardware problem that you'll have to bring your phone in for service to get fixed.

I'm having that same problem my self, but just now and then. What helped with me is that I press the upper left corner of the phone with my other hand and then the lower part works fine, so i think i should get a new digitizer or its just loose connector.

im having the same problem , i have put up with it for the past few weeks and its driving me nuts now. today i did a factory reset which made no difference , i called htc who didnt sound a bit suprised by my phone call it gets picked up tomorrow morning to go for repair so the question is ... is this a common fault? and how the hell am i gonna cope without my hero in my pocket ?

Yeah happened to mine last week, a few have had the same issue where it's just the launcher bit not responding. Although the good news is that I'm getting it back tomorrow though so it's good times!

I had the same problem with my touchscreen (after a month or so!)
Mine got picked up thursday by HTC and I just checked the tracking site and they just recieved it.
I wonder how long it's going to take

Visited their service center last week.
They've immediately replaced my screen with a new one without any ado. Now everything works as before!
BUT a friend of mine who bought his Hero in January is having similar problems now...

It is a common problem according to HTC.
Mine was repaired in just 10 days.

Same problem here, did htc said anything about this problem? is it a common fault?
thank you

I said it in the post above yours.

ah yes, right, thank you

mach2005 said:
It is a common problem according to HTC.
Click to expand...
Click to collapse
If they acknowledge it officially, couldn't you provide a link please?

i gave mine last week to repair, they returned to me unfixed. on the paper stated that they only updated the software, what a dumb this htc guys. need to go back and tell them again the same story. im wasting my time only for this. wtf

I recently had this problem. The 3 buttons at the bottom of the screen wouldn't respond, took it into T-Mobile who said I'd have it back within about 7 to 10 days... 3 weeks later I got a text saying I could collect my phone...
On the paper sheet it says they've replaced the lens.. Which I can see they have as before I had a miniscule hairline scratch near the top.
They also mention a software update (1.0.0.A6288)
Either way it works nicely now.

I've recently experienced the same issue - the lower part of the screen, the one where the LauncherPro icons usually are stopped responding to touch. If I press really hard it works sometimes, but it's pretty annoying. I didn't sit on the phone or drop it recently, it just stopped working all of a sudden.
Is there anything I can do, as the phone is out of warranty ?

HTC South Africa gave me a new hero after I took mine in for the 3rd time. Hardware problem. Very happy with their service.

i have this exact same problem, is the only solution to send to htc? >_> Cuz my warranty's out already unfortunately... i flashed my hero to CyanogenMod 7 and it seems to have helped, but still not completely responsive... I also have a problem where at times i completely lose control of my touch screen where the spots i touch seem to respond to opposite sides of the screen... anyone else?

Remove battery, Remove sim card. put a dryer on the htc logo for about 40 mins. put the phone under a heavy object. Let it dry for about 15 mins and your fixed.

^ wtf do u mean?... are u just being a gimp...

VillainRocks said:
Remove battery, Remove sim card. put a dryer on the htc logo for about 40 mins. put the phone under a heavy object. Let it dry for about 15 mins and your fixed.
Click to expand...
Click to collapse
i am having the same problem and i badly need to solve it please could u tell me that what do you exactly mean by put a dryer on the htc logo
thanks

Unresponsive touch screen :(

The top part of my phone does not respond to touch anymore... it is impossible to bring down the notification bar... and once in a while the whole screen goes unresponsive.. tried factory reset but still the same problem..

am having the same problem since 2 days back
after reading some of the posts i found that the Digitizer For HTC G6 Legend A6363 should be replaced with new one i ordered mine from ebay
ebay.com/sch/i.html?_from=R40&_trksid=p5039.m570.l1313&_nkw=Digitizer+For+HTC+G6+Legend+A6363&_sacat=See-All-Categories
waiting for the item to be delivered

I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/

nnssxx said:
I've also got a touchscreen issue: the area of the notification power widgets is unresponsive... the rest of the screen works fine, but I don't know for how long :/
Click to expand...
Click to collapse
Do you have widgetlocker, by any chance ?
Or a lockscreen replacement which disable the notification bar during the "slide to unlock" state ?

I didn't know there was such thing as widgetlocker. I use CM7 latest nightly, never seen that thing.

I also facing this problem from last 2 weeks and i also think this is digitizer problem. If anyone else found the solution else changing the digitizer, then please post.
This is beautiful phone but htc added a poor quality things in it, due to which many users facing such problems.

Nah.. I dont think its because of widget locker.. its the digitizer..

well that's a shame, gotta buy a new digitizer on ebay after just over 1 year of use...

I know.. this sucks... Im planning to upgrade though.. Any of u guys have any suggestion?

Depends on your carrier if you want suggestions for an upgrade.
...but that would drive the post off-topic.
Sent from my HTC Legend using XDA App

I have the same problem. my screen doesnt work anymore because some water got in from the grill above the screen :S
should I try to take apart and dry off or shall I buy a new digitizer directly?

I think it may be a good idea to try disconnecting your digitizer and reconnect it as it just might be helping. I did it on my girlfriends legend and it has been working perfectly ever since. Maybe a good idea to at least try that before buying a new one. So i guess it could be in the connector to? At least this worked for me.

My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??

Earayil said:
My touch screen dosent work at times. but after rebooting the phone the problem becomes solved. But the problem comes again after a week or so. Any suggestions guys??
Click to expand...
Click to collapse
I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.

My problem got worse and the phone became totally unresponsive, changed it, got a new phone.

Tanayar said:
I also have this problem, but if I wait a couple of minutes the touchscreen
becomes responsive again. Half of the screen works when it's unresponsive (right half of the notification bar and down). It's quite annoying but I cannot afford a new phone at the moment.
I'm also wondering if this might be temperature related, this problem reoccurred very often during the summer but stopped during the winter. But now (spring) it's back again.
Click to expand...
Click to collapse
exact same problem here, mine works when it feels like working, totally random, I simply can't understand why, I doubt it's the temperature... I think its in the device theres something wrong, I smack it numerous time and it works right after a big smack on the screen, or rub your whole hands on the screen, also, the angle you are holding the phone affects this problem, if none of these work, a phone restart always makes it work at the beginning. Oh boy did my phone took and taking much beating... oh well, I wish I could permanatly fixed the problem here, as I was thinking of handing the phone to my brother when I upgrade, I'm using CM 6.1.

I still recommend the same thing that i posted earlier here, her screen still works perfect.

I had the same problem few months ago. The problem is with the touch digitizer. I bought a digitizer on ebay and replaced it myself. After that my phone has been working fine. Its not that hard to replace it if you have a small knowledge about hardware.

I use to get that unresponsive screen issue only in the summertime, plus it gets worse if I add humidity (read: sweat). I just need to give it some time then to dry off/ cool down outside my pocket, and it's all fine again.

[Q] Should I send it back?

Got a Nexus 7, 8GB, SSN starts with C60.
I can clearly tell that when I push down on the left side of the screen, there's a little bit of give. Sometimes I can wait and hear the sticky tape let go also. ...So I have the screen separation problem, right?
Also, sometimes when I'm using it and it starts to warm up, the screen becomes less responsive. VERY frustrating in NOVA3 when I can't even keep moving straight forward because the screen stops thinking that I'm touching it. ...So I have the overheating digitizer issue too, right?
I contacted Google and they sent me out a replacement (this SSN also starts with C60). Everything about the order said "new", but I swear the box has been re-taped. Is this a "new" device? Also, lo and behold, the screen issue is exactly the same on the replacement!! I looked online and found a YouTube video that shows separation that the owner calls "slight" and it is WAY worse than mine. I'm just a perfectionist and I thought Google and Asus would have been too.
I haven't even turned the thing on but I'm wondering if I keep my first one or keep the second one...
1. Is the replacement truly new?
2. Which SSNs are supposed to have had the separation issue resolved?
3. Is my screen separation completely normal?
4. Are my digitizer problems completely normal also?
Thanx in advance. I only have a couple weeks to return one of them....

Well it doesn't seem like anybody cares so far but after rooting and configuring the new one I've decided to keep it. It doesn't seem to get slower when playing games and the screen has remained responsive the whole time.
Thanx for your help everybody!

[Q] TV-LIKE(snowy) screen , any help with that? It must be a design defect

Hi all dear members. Since the first day i bought this phone i've been seeing lots of screen issues about it but i never thought i would have one. It's proved me wrong.
So here's my problem, my device has developed halo all around it when the bg color gets grey. Most of the time , it's not obvious. I can live with that. Recently, my screen starts to show me some tv-like stripes every now and then, it doesn't last long. after one second or two, it disappera and then it'll show from time to time.
I'm afraid it's just the start. It's similar to most of the issue ppl claim as screen flikering or screen jittering or shaking screen, it's a bit different though.
Has anyone encountered the same issue. More importantly, has anyone found any solutions yet? I searched google and failed to find answers. And i looked into it on Baidu,a chinese search engine, where i found some answers that claims it's not the screen issue ,instead , it's just the ribbon cable is lose. And anyone who replace a new screen for that is stupid.I'm just not sure about this.
My phone was bought on the internet and shipped to China, thus, I don't have warranty to rely on. And my phone is only 10 months old. I never dropped it and i have kept it well.(LG logo on the rear back still falls off), I just don't get why LG made this so vulnerable.
Even though i have ordered the nexus 6, my g2 running CM12 is still crazily fast and I don't want to give up on it. I'm so happy about my d802 except for all issues about the screen.
Any help would be aprreciated. Thanks again. Hi all dear members. Since the first day i bought this phone i've been seeing lots of screen issues about it but i never thought i would have one. It's proved me wrong.
So here's my problem, my device has developed halo all around it when the bg color gets grey. Most of the time , it's not obvious. I can live with that. Recently, my screen starts to show me some tv-like stripes every now and then, it doesn't last long. after one second or two, it disappera and then it'll show from time to time.
I'm afraid it's just the start. It's similar to most of the issue ppl claim as screen flikering or screen jittering or shaking screen, it's a bit different though.
Has anyone encountered the same issue. More importantly, has anyone found any solutions yet? I searched google and failed to find answers. And i looked into it on Baidu,a chinese search engine, where i found some answers that claims it's not the screen issue ,instead , it's just the ribbon cable is lose. And anyone who replace a new screen for that is stupid.I'm just not sure about this.
My phone was bought on the internet and shipped to China, thus, I don't have warranty to rely on. And my phone is only 10 months old. I never dropped it and i have kept it well.(LG logo on the rear back still falls off), I just don't get why LG made this so vulnerable.
Even though i have ordered the nexus 6, my g2 running CM12 is still crazily fast and I don't want to give up on it. I'm so happy about my d802 except for all issues about the screen.
Any help would be aprreciated. Thanks again.

Hi, I also have a problem with the screen on my lg g2, appeared to me that the white line disappears and comes back, when I do print screen and transfer the image on the computer that line is not visible, and that line is not always the same intenziteta.Try to do print screen and set an image or we send the mail to compare the problem

i'm so pissed about the screen, yes, my gnex bought 3 years ago looks yellow and ****ty. but other than that, totally fine, but for g2, ive read so many complaints about it. Guess no one has figured it out. Maybe I will open my phone and try to figure out when the screen completely goes crazy. During I type, it has happed for 4 times . so very annoying.
Sent from my LG-D802 using XDA Free mobile app

I think you should try to put in some rom, I hope it's a software problem, I found the solution for my phone cloudy g3:good:

i flash different cm12 nightlies. i don't think its a software related issue. I'm not the only one with this issue. Yesterday I opened this phone ,well with my fingernails. And coz I didn't have the right screwdriver, I wasn't able to open that black cover at the button down bellow the battery, but I cleared the places around the USB port and there's a black tape glued near the camera , I pressed it and I put the phone together and guess what, the problem was gone for one day, and I will continue to keep an eye on it.
Sent from my LG-D802 using XDA Free mobile app

Strange Display issue

Hello folks,
i have a very strange thing with the display of the new S7 edge from my girlfriend. And after reading arround 4 hours in the forum, i´ve decided to open a thread and asking for help.
I will try to explain what happend. The phone ist brand new and arrived today. After unboxing we running the first start process and during this i realized that the display had a "dead zone". In this zone it is nearly impossible to type or click someting. The rest of the screen works as intened.
After the start process the Nougat update runs and the issue is still there. While scrolling it looks like a lag, but there is no lag only these wired deadzone.
Can someone give a hint what this can be or is this a hardware issue?
I have 2 vids from the issue, but im not allowed yet to posted it here.
Thanks in advance so far.

You have dead pixels, which is not uncommon.
It is a screen issue which can be repaired by replacing the screen under warranty.
You just need to take it back to where you got an show the problem, they will either repair or replace.

I think he was refering to dead zone on digitizer. It doesn't register touch on some areas.
Type *#0*# in dialer and u will be prompted with test app, U have the display option there. Tap on it and U will figure out the rest. If it doesn't draw on that area of the screen, the digitizer isn't working and take the phone to samsung if it's under warranty.