[Q] Samsung Galaxy A5 (2017) SM-A520F/DS speaker crackling/distortion - Galaxy A3, A5, A7, A8, A9 Q&A, Help & Troubleshoot

Hi guys,
I bought this phone two days ago and i think its a very good phone. One thing though, i find the speaker low volume, and when i try changing notification sound, some music gives a bit crackling/distorting sound.
then i try changing the Alarm, the title "Morning Flower" gives a bit crackling sound too.
Note that i only set the volume to 70%, and the crackling is already there.
I try the same music title on my friend Galaxy J7 prime, and his speaker does not produce any crackling sound and its louder.
The crackling sound only happen if i play piano sound or high pitch musics, but its strange with samsung default music it gives the crackling sound. Other normal non high pitch default songs plays good without crackling/ distortion.
Is it a known issue to this model or its just a speaker defect?
Thanks

Llujei said:
Hi guys,
I bought this phone two days ago and i think its a very good phone. One thing though, i find the speaker low volume, and when i try changing notification sound, some music gives a bit crackling/distorting sound.
then i try changing the Alarm, the title "Morning Flower" gives a bit crackling sound too.
Note that i only set the volume to 70%, and the crackling is already there.
I try the same music title on my friend Galaxy J7 prime, and his speaker does not produce any crackling sound and its louder.
The crackling sound only happen if i play piano sound or high pitch musics, but its strange with samsung default music it gives the crackling sound. Other normal non high pitch default songs plays good without crackling/ distortion.
Is it a known issue to this model or its just a speaker defect?
Thanks
Click to expand...
Click to collapse
Its for sure a defect bro i recommend getting it replaced.
*****NOTE*****:google search about the pixel soind bug and it had the same crackling problem as you said with A 2017 i use a pixel xl and after a few updates the pixel sound bug was solved by google so the main thing is that the cracling can be because of hardware or software but i recommend checking and replacing since it is costly phone. Also tell me the replacement unit has the same issue.

Androbots said:
Its for sure a defect bro i recommend getting it replaced.
*****NOTE*****:google search about the pixel soind bug and it had the same crackling problem as you said with A 2017 i use a pixel xl and after a few updates the pixel sound bug was solved by google so the main thing is that the cracling can be because of hardware or software but i recommend checking and replacing since it is costly phone. Also tell me the replacement unit has the same issue.
Click to expand...
Click to collapse
After comparing it 1 - 1 with demo unit on the store, i can confirm its the speaker defect. Demo unit sounds perfect with no crackling sound.
I have contacted samsung, and they have arranged a replacement unit in 3 weeks, i'll report back the result. :good:

Llujei said:
Hi guys,
I bought this phone two days ago and i think its a very good phone. One thing though, i find the speaker low volume, and when i try changing notification sound, some music gives a bit crackling/distorting sound.
then i try changing the Alarm, the title "Morning Flower" gives a bit crackling sound too.
Note that i only set the volume to 70%, and the crackling is already there.
I try the same music title on my friend Galaxy J7 prime, and his speaker does not produce any crackling sound and its louder.
The crackling sound only happen if i play piano sound or high pitch musics, but its strange with samsung default music it gives the crackling sound. Other normal non high pitch default songs plays good without crackling/ distortion.
Is it a known issue to this model or its just a speaker defect?
Thanks
Click to expand...
Click to collapse
Hello. I'm Korean
I have the same problem with the same model. (Korea SK Telecom SM-A520S)
Samsung Service Center says no such problem has been reported
Was the problem resolved after repairing the speakers?
I'm really annoyed by the problem I haven't experienced before....

[email protected] said:
Hello. I'm Korean
I have the same problem with the same model. (Korea SK Telecom SM-A520S)
Samsung Service Center says no such problem has been reported
Was the problem resolved after repairing the speakers?
I'm really annoyed by the problem I haven't experienced before....
Click to expand...
Click to collapse
Hi! I just got my replacement unit yesterday, and here as promised i report back the result.
I'm not asking samsung to repair it, i demand a replacement unit because i just bought it not even a week that day.
The replacement unit does not have such issue, my speaker is now running good no crackling and no distortion. I suggest you ask the SSC guy and compare it directly with demo units.
At first the samsung center representative also said the same, no such issues, he couldnt hear the crackling. But after i asked him to compare it directly with available demo units, he then realized there's some problem with the speaker.
I suggest you ask for a replacement unit. Good luck!

hi guys
i bought A5 last week, i realize that speaker max volume is much lower compared to note3
is this also defect ?
i didnt hear any crackling though... it sound clear at max sound, i just the sound abit low even at max volume compared note3... i have yet to test with other samsung phone or demo unit

Related

Sound Quality

Anyone having issues with sound quality on their focus. Everytime a sound is played a pronounced hiss and distortion comes through my headphones. When listening to podcasts this hiss is very apparent. I wanted this phone to replace my ipod touch, which does not have this issue. Feedback please, thanks.
I do not have feedback or hiss in any music or app so far. My headset works well too. Not sure but something is up. Have you tried a hard reset and a new set of headphones?
I do notice low overall volume out of the stereo port though...compared to the Tilt 2 my car stereo needs to be turned up about 25% louder to be equivalent.
i think the sound is amazing, especially the external speakers.
As for headphones, have you put the headphones all the way in? It could be that or either worn-out wiring on the headphone cable.
My complaint about the sound is the alarm. When u test a sound for alarm is its very loud. When u set an alarm to go off it seems 1/2 as loud.
Ok, I have done a hard reset and tried with several headphones. The pronounced hiss is still there with some crackling when I change a song. My best guess is the audio output is not working properly. I did test the headphones on my ipod touch with no distortion coming through. Will be taking a trip to the att store for an exchange. While there I will test the floor model to confirm a problem with my device. I hope they are in stock because I took the last one two days ago. I love the phone and with clean audio output I will love it even more.
pancake04 said:
Ok, I have done a hard reset and tried with several headphones. The pronounced hiss is still there with some crackling when I change a song. My best guess is the audio output is not working properly. I did test the headphones on my ipod touch with no distortion coming through. Will be taking a trip to the att store for an exchange. While there I will test the floor model to confirm a problem with my device. I hope they are in stock because I took the last one two days ago. I love the phone and with clean audio output I will love it even more.
Click to expand...
Click to collapse
what became of the at&t store test?
I've had my Focus now for 10 days and I am completely satisfied with it. I have never had any sounds like you describe. Just clean, clear and much better reception than I had on my 2+ year old Fuze that I dearly loved. It was hard to switch to Samsung for me, but I think I made the right choice. So far I really like my Focus and the display is nothing short of fantastic!
I'm having a similiar hissing issue with my Focus as there seems to be a noticeable hiss at low volumes. The sound quality does not appear to be as good as my iPhone 3GS or Zune 80GB.
I'm still within my return window so I'm debating returning the phone and exchanging it for a new Focus.
is there any update on this? i'm really cutting it close to my 30 day warranty period, and i'm not sure if i should return the phone or not.
my issue is that when playing music in zune, you can hear a very faint hiss. if you pause the music, you can hear it for a half second before it stops outputting audio.
uwbadgers16 said:
is there any update on this? i'm really cutting it close to my 30 day warranty period, and i'm not sure if i should return the phone or not.
my issue is that when playing music in zune, you can hear a very faint hiss. if you pause the music, you can hear it for a half second before it stops outputting audio.
Click to expand...
Click to collapse
Try switching it for a new one while you're still in your window.
Make the switch... before the deadline. No harm no foul and really it is a legitimate complaint.

[Q] new S4 => do I have a speaker issue ?

Hi guys,
just spent an hour configuring my new S4 after (saying goodbye to my Xperia Arc S).
Was excited at first, but now I notice that whenever the S4 has to play sound (notification, ringtone, music) a get a very audible "click" followed by a hissing sound on the background. After the sound has played I get another 2 seconds off hissing, followed by another "click". After that it's silent again. (so whenever it switches the speaker on/off).
Is this a know (software?) issue or am I unlucky and should call warranty on it ?
Thanks !
If it was me I would return for a replacement. Probably bad hardware. I have an VZW S4 and my speaker is fine.
Sent from my SCH-I545 using xda app-developers app
no improvements yet, will contact the repair center tomorrow.
hope they can swap it and not keep it for weeks or give me a refurbished model.
nickdd said:
Hi guys,
just spent an hour configuring my new S4 after (saying goodbye to my Xperia Arc S).
Was excited at first, but now I notice that whenever the S4 has to play sound (notification, ringtone, music) a get a very audible "click" followed by a hissing sound on the background. After the sound has played I get another 2 seconds off hissing, followed by another "click". After that it's silent again. (so whenever it switches the speaker on/off).
Is this a know (software?) issue or am I unlucky and should call warranty on it ?
Thanks !
Click to expand...
Click to collapse
You can try to update to the latest official firmware and see if it's the same. If yes, then you should ask for a replacement.
by any chance is it making the same noise as this?
this is what mine sounds like
http://www.youtube.com/watch?v=8IMXoDMQsas
samrazor said:
by any chance is it making the same noise as this?
this is what mine sounds like
http://www.youtube.com/watch?v=8IMXoDMQsas
Click to expand...
Click to collapse
No it's another noise. Vibrate works fine, sound itself is also ok. It's just that whenever the speaker is activated I hear this click and background noise.
nickdd said:
No it's another noise. Vibrate works fine, sound itself is also ok. It's just that whenever the speaker is activated I hear this click and background noise.
Click to expand...
Click to collapse
Wait wait wait, leme guess...
You mean which you touch as audible sounds comes like water drop is dropped.. at last of sound there is click sound comes?
Sent from my GT-I9500 using xda app-developers app
My brothers i9500 loudspeaker stopped working after owning it 2 months.Since i9500 is not officially sold in Romania,I ordered a replacement part from eBay.My question is if I replace the loudspeaker will it work as it did before? I upgraded and downgraded the FW and the sound came back for 10 minutes,but then it made strange noise and it stopped working.Also because of this issue it's not detecting the earphones eather (BTW they working when the sound came back for 10 mins).
My question is :
1.Does the loudspeaker has any connection to the earphone functionality as it's not working ATM?
2.Replacing the loudspeaker will resolve this issue? Or it's a serious HW failure.
P.S.I should mention that everything else works just fine ex.camera,vibration,ear speaker,battery holds charge.It's just it doesn't output any sound at all.
Thanks in advance for your answer.Waiting for a reply.

i9500 speaker crackling at high volumes

Hello,
I was wondering if anyone else is experiencing this problem with the phone's speaker. When listening to music or on loudspeaker, my speaker crackles horribly. I just noticed his problem within the past month. Can someone point me to where I can buy a replacement part for this speaker so that I can replace it. To clarify, at first, I noticed the speaker crackling at high volume, but on some videos and songs, I get crackling at even medium volume.
sieepiestangel said:
Hello,
I was wondering if anyone else is experiencing this problem with the phone's speaker. When listening to music or on loudspeaker, my speaker crackles horribly. I just noticed his problem within the past month. Can someone point me to where I can buy a replacement part for this speaker so that I can replace it. To clarify, at first, I noticed the speaker crackling at high volume, but on some videos and songs, I get crackling at even medium volume.
Click to expand...
Click to collapse
I don't have that problem, but I have seen it in many devices, not just this one. It is possible to blow out the speaker by simply driving it too hard. It may be something you could replace, but I can't imagine it would be extremely simple to do. A rule of life for electronics is that they shouldn't be operated at 11 unless you are a member of Spinal Tap.

[Q] Does Your S4 Have Sound Hissing?

Hello everyone. Today I revisited my galaxy s4 from my g2. I was listening to music and there was some noticeable hiss.
It was very apparent in low volumes and I was wondering if anybody else has this problem. For example, play a quiet song on the 1 notch for volume on some earbuds. Listen and tell me if you have hissing.
If you do.
I found a fix.
First. Try listening for the hiss on the 1st volume notch.
If you have it.
Go into the stock music player. Press the menu button and click settings.
in the settings menu. Click adapt sound and turn it off.
that should fix any problems.
That worked for me.
But. That was on my original s4.
I got a refurb from assurion because my original was destroyed.
Now I have a hiss no matter what. Even with adapt sound off. It was never on in the first place.
So, guys, tell me, does your s4 hiss???
The first unit I had made a fairly audible hissing sound but after a "PAB" replacement, I haven't noticed it yet.
As a comparison, my laptop does make a slight hissing sound, my iPod shuffle 2nd gen makes a very loud hissing sound, my iPad is the same as my i9505 while my old i9000 does make a hissing sound that is a more audible than my laptop, but not to the extent of my iPod.

Speaker Buzzing

Hey everyone,
My 6P seems to buzz like crazy when I play anything at max volume. Is this a defect? The speakers are still loud and clear but buzz like crazy when I'm around the last 2-3 notches of the volume slider. Obviously loud speakers can cause resonant vibrations but this seems kind of excessive and with everyone talking about how great the speaker quality is I can't help but think that some thing may be up. I'm coming from HTC One (M8) Boomsound speakers and my impression from the 6P's are that they really aren't that great.
I'm having similar issues. I notice it easily when changing ringtones or notification tones. I wonder if this a problem with a gain setting or a QA issues affecting a small number of phones. I'm on MDA89D build.
I had a buzzing speaker problem too then I looked at the EQ on my google music and for some reason it was set funny. I flattened out the EQ to take some bass out and now it doesn't buzz.
The problem actually occurred more with games rather than music. I RMA'd and things appear to be all good now.

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