G4 Play XT1609 Can't make a call - Moto G4 Play Questions & Answers

Hello! I'm using an unlocked Verizon Motorola G4 Play XT1609 in Argentina. It gets 4G coverage and I can surf the web and send and receive messeges but I can't make or receive calls. It just ends the call when I try.
I have no idea what's wrong with it. I think I bought the wrong version because it has CDMA and LTE and my provider is GSM/WCDMA/LTE
So I'm not sure if it is there any way to solve this.
Thanks in advance!

Are you sure your mobile subscription has calls included?

gasparmb said:
Hello! I'm using an unlocked Verizon Motorola G4 Play XT1609 in Argentina. It gets 4G coverage and I can surf the web and send and receive messeges but I can't make or receive calls. It just ends the call when I try.
I have no idea what's wrong with it. I think I bought the wrong version because it has CDMA and LTE and my provider is GSM/WCDMA/LTE
So I'm not sure if it is there any way to solve this.
Thanks in advance!
Click to expand...
Click to collapse
You're correct. You bought the wrong version. There is no GSM or WCDMA support for this phone and no way to enable it. The only reason it gets data is because this phone and your carrier support LTE band 4.
You have the XT1609 and need the XT1607 or another model that's sold in/for Argentina. If you were to get the XT1607, you would get 2G and 3G GSM support, but you still wouldn't get LTE band 28. Looks like you need the XT1601 for full band support. See: http://willmyphonework.net/
Moto G Play - XT1607
CDMA (850, 1900 MHz) GSM / GPRS / EDGE (850, 900, 1800, 1900 MHz)
UMTS / HSPA+ (850, 900, 1700, 1900, 2100 MHz)
4G LTE (B1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 25, 26, 41)
Moto G Play - XT1609
CDMA (850, 1900 MHz)
4G LTE (B2, 4, 5, 13)

Related

Bands by Model # per Motorola's Spec sheet

Bands (by model)
Moto X - Pure Edition (GSM Unlocked with T-Mobile SIM - XT1095):
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ (850, 900, 1700 (AWS), 1900, 2100 MHz)
4G LTE (02, 04, 17)
AT&T (XT1097):
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ (850, 900, 1700 (AWS), 1900, 2100 MHz)
4G LTE (02, 03, 04, 05, 07, 17)
Verizon (XT1096):
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ (850, 900, 1900, 2100 MHz)
CDMA (850, 1900 MHz)
4G LTE (02, 03, 04, 07, 13)
Had been hoping the Pure Edition would cover all of AT&T's bands too. Oh well.
If this is true I will return my Moto X. This is bs that the pure edition doesn't support all AT&T bands. Why can't the pure edition not support all gsm bands. Omg I am so angry.
Sent from my Nexus 7 using Tapatalk
mgymnop said:
If this is true I will return my Moto X. This is bs that the pure edition doesn't support all AT&T bands. Why can't the pure edition not support all gsm bands. Omg I am so angry.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Looks like it does
I wonder how much difference it'll actually make when it comes to connectivity and speed?
I ordered the the pure edition based on reports that the model would play fine with att LTE. I will not return it f it does not get all of the Bands though. I am curious as to why Motorola didn't put all of the same radio bands into the pure edition.
I don't think att uses those other bands yet. Maybe they plan to in the future or something
AT&T only uses bands 2, 4, and 17 in the US currently anyway so the pure edition will be fine.
So i'm from south america and my carrier uses lte cat 3. Which one should i get? The at&t or verizon should work. The thing is, how to get those models without contract..
sabbotage said:
AT&T only uses bands 2, 4, and 17 in the US currently anyway so the pure edition will be fine.
Click to expand...
Click to collapse
Thus, it explains the reason for just those bands!
Durp.
There's a lot of half-truths out there about the Pure Edition working on AT&T. It's true that it supports AT&T's major LTE bands, but it doesn't support them all. If you're OK with having access to most of AT&T's LTE network, then it's probably not an issue.
This is from a discussion that I started on G+ Moto X forum:
"Almost all the LTE in Vermont is band 5, and I frequently travel there for business and pleasure. The HSPA+ network is unusable in places like Burlington.
For the second year in a row, however, the unlocked Moto X doesn't allow its users from accessing all of AT&T's LTE network. I think this is a fact that a lot of news outlets and members of this community leave out because it doesn't affect them. The blanket statement by +Motorola Mobility and members of this community that "it is confirmed to work on AT&T" and the like is misleading and only true if the standard of "working" is that it can at least connect to some sort of network, just not necessarily the current generation network."
It seems like the Pure Edition is mainly geared toward T-Mobile. It is missing band 12, but not every where has that. Tmo operates on band 4. T-Mobile is "pure" so it makes sense lol jk
Sent from my Nexus 4
0.0 said:
It seems like the Pure Edition is mainly geared toward T-Mobile. It is missing band 12, but not every where has that. Tmo operates on band 4. T-Mobile is "pure" so it makes sense lol jk
Sent from my Nexus 4
Click to expand...
Click to collapse
LOL. I think it is just plain stupid from Motorola to have two GSM models for the US market. Do they really used different hardware to cover the different bands or are they just disabled? First would be completely stupid.
I'd much rather that the Pure Edition have all the bands of the AT&T flavor, but as stated by @sabbotage, it would appear AT&T only uses 2, 4 and 17 in the US anyway:
List of LTE Networks
sogrady said:
I'd much rather that the Pure Edition have all the bands of the AT&T flavor, but as stated by @sabbotage, it would appear AT&T only uses 2, 4 and 17 in the US anyway:
List of LTE Networks
Click to expand...
Click to collapse
But T-mobile is bringing Band 12 online, and that is not supported. It does really look like there is an F-up here someplace. Hopefully only in the information released.
Note10.1Dude said:
But T-mobile is bringing Band 12 online, and that is not supported. It does really look like there is an F-up here someplace. Hopefully only in the information released.
Click to expand...
Click to collapse
Yes exactly and AT&T is using band 5 at the east coast (VT).
sogrady said:
I'd much rather that the Pure Edition have all the bands of the AT&T flavor, but as stated by @sabbotage, it would appear AT&T only uses 2, 4 and 17 in the US anyway:
List of LTE Networks
Click to expand...
Click to collapse
I wonder if that info is even all correct. That's always what I went by, but it shows band 5 being strictly US Cellular and a few posts back the one person said Vermont is almost all AT&T band 5. So if that is correct then AT&T must be starting to just roll out band 5.
Note10.1Dude said:
But T-mobile is bringing Band 12 online, and that is not supported. It does really look like there is an F-up here someplace. Hopefully only in the information released.
Click to expand...
Click to collapse
Band 12 is only in some places. It'll probably matter more in a year or so
Sent from my Nexus 4
sabbotage said:
I wonder if that info is even all correct. That's always what I went by, but it shows band 5 being strictly US Cellular and a few posts back the one person said Vermont is almost all AT&T band 5. So if that is correct then AT&T must be starting to just roll out band 5.
Click to expand...
Click to collapse
AT&T uses 17 as the main LTE band in the US, 4 in major cities where overhead is high and 2 is just starting now for overhead refarming the PCS spectrum. Nowhere do they use 5 at all. The phone will work fine with AT&T.
It's the same mess from the 2013 MotoX
XT 1053 = XT 1095
XT 1058 = XT 1097
I can't believe they still release a UNBRANDED PURE version with less LTE band support than the AT&T one.
XT 1097 will be used in canada also, europe, parts of asia and is the one selling in brazil since the beggining of september.
So if you want a true LTE global phone, you are stuck with ATT.
Copied from link below:
Bring your own device to AT&T
You can bring your own phone or tablet to AT&T with no annual service contract, if your device is unlocked - not programmed to work exclusively on another wireless network, and will work on one of these GSM network frequencies:
•3G UMTS network in the 850 / 1900MHz bands
•4G LTE network AWS / 700 / 850 / 1900MHz bands
Check your device manufacturer's website to see which frequency bands your device supports, and for information about unlocking your device.
https://www.att.com/esupport/article.jsp?sid=KB113269
Band 5 is 850?
will the att version work on european lte?

Hong Kong

Hey everyone, thanks for taking the time to try and help me out! I am possibly going to spend about 4 months in Hong Kong, starting with this upcoming January. I am really having trouble figuring out if this phone can be used there. It seems like it has the bands for most of the 3G networks there, but can anyone possibly help me confirm this? I would also love LTE, but I don't think this phone has the proper LTE bands for Hong Kong. I tried contacting T-Mobile (I currently have Verizon but may get T-Mobile there), and they told me to contact a Hong Kong carrier. I found the number 2 carrier there, and sent them emails and Facebook messages, and have not heard back. Any help is greatly appreciated!
Basically, I just want to know if the MXPE supports 3G and/or LTE bands in Hong Kong. If it does, I won't have to buy a phone to use while I am there. Thanks!
P.S. The Hong Kong carrier I am looking at is Hong Kong China Mobile.
Well here are the bands that the US MXPE supports:
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ (850, 900, 1700 (AWS),1900, 2100 MHz)
CDMA (800, 850, 1900 MHz)
4G LTE† (B1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 25, 26, 38, 41)
According to the LTE wikipedia: https://en.wikipedia.org/wiki/List_of_LTE_networks#Asia
HKCM uses LTE bands 3, 7, and 40
Looks like bands 3 and 7 are pretty prevalent in HK, so chances are that you'll get LTE (but obviously not 100% guaranteed).
3G wise it looks like they use: UMTS 850, UMTS 900, UMTS 2100 - so you should at least get 3G.
pinoymutt said:
Well here are the bands that the US MXPE supports:
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ (850, 900, 1700 (AWS),1900, 2100 MHz)
CDMA (800, 850, 1900 MHz)
4G LTE† (B1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 25, 26, 38, 41)
According to the LTE wikipedia: https://en.wikipedia.org/wiki/List_of_LTE_networks#Asia
HKCM uses LTE bands 3, 7, and 40
Looks like bands 3 and 7 are pretty prevalent in HK, so chances are that you'll get LTE (but obviously not 100% guaranteed).
3G wise it looks like they use: UMTS 850, UMTS 900, UMTS 2100 - so you should at least get 3G.
Click to expand...
Click to collapse
Awesome! It seemed like I was gonna get 3G but I was having trouble making sure that I would get LTE. Mainly because I looked at a Xiaomi Hong Kong phone and it mentioned FDD and I think TDP LTE and I was really confused!
My wife's Nexus 6 got LTE on the local PCCW carrier (now called csl) in Hong Kong earlier this year. So if the Moto X has the same bands for LTE you should be good to go.
As a side note my Nexus 5 did not get LTE but I was still very impressed with the 3G speeds. Wish the US has speeds like that for 3G.
dplcj said:
My wife's Nexus 6 got LTE on the local PCCW carrier (now called csl) in Hong Kong earlier this year. So if the Moto X has the same bands for LTE you should be good to go.
As a side note my Nexus 5 did not get LTE but I was still very impressed with the 3G speeds. Wish the US has speeds like that for 3G.
Click to expand...
Click to collapse
Really appreciate the feedback. I will most likely do either csl or China Mobile Hong Kong, depending on pricing and reception.
chris23445 said:
Really appreciate the feedback. I will most likely do either csl or China Mobile Hong Kong, depending on pricing and reception.
Click to expand...
Click to collapse
Smartone might be worth taking a look at also.
FYI not all prepaid plans have 4G or LTE. csl just started offering it on prepaid within the last year. I don't know what other carriers have LTE on prepaid so you will need to do some research.
I am a local HKer, using CSL and my Moto X Style from the UK can access all the LTE band in HK. We mostly on 1800/2600 Mhz that is Band 3/7. I remember the Pure from the US do support the HK bands. I almost bought the US version to use in HK, but given up because Moto Maker doesn't allow me to proceed without a US credit card.
mic325 said:
I am a local HKer, using CSL and my Moto X Style from the UK can access all the LTE band in HK. We mostly on 1800/2600 Mhz that is Band 3/7. I remember the Pure from the US do support the HK bands. I almost bought the US version to use in HK, but given up because Moto Maker doesn't allow me to proceed without a US credit card.
Click to expand...
Click to collapse
I use UK version of the MOTO X STYLE in Hong Kong too:good:

Straight Talk Compatibility

Will the ZTE Axon 7 A2017(6GB +128GB version) Support Straight Talks AT&T network? Currently I have a Oneplus X and the networks it supports are as follows
2G GSM: 850, 900, 1800, 1900
3G HSDPA: 850, 900, 1700, 1900, 2100
4G LTE: Band 1(2100), 2(1900), 4(1700/2100), 5(800), 7(2600), & 8(900
All of these Bands are for USA. I'm not exactly sure on how to find out if certain bands support it. I was wondering if someone could shed some light on it for me. Any help would be much appreciated.
Sent from my ONE E1005 using XDA-Developers mobile app
http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
Axon has Bands 1, 2, 3, 4, 5, 7, 12, 13, 17, 20, 25, 26, 29, 30
So yes.
Im Using the US Version of the Axon 7 through straight talk ( Verizon towers with straight talk ) The only issue I have is keeping LTE but I believe that is a CDMA issue like everyone else has been seeing as far as I can tell.
From what I am gathering the only model with the 6GB +128GB is Chinese. Is this also correct?
Sent from my ONE E1005 using XDA-Developers mobile app
killacam1989 said:
Will the ZTE Axon 7 A2017(6GB +128GB version) Support Straight Talks AT&T network? Currently I have a Oneplus X and the networks it supports are as follows
2G GSM: 850, 900, 1800, 1900
3G HSDPA: 850, 900, 1700, 1900, 2100
4G LTE: Band 1(2100), 2(1900), 4(1700/2100), 5(800), 7(2600), & 8(900
All of these Bands are for USA. I'm not exactly sure on how to find out if certain bands support it. I was wondering if someone could shed some light on it for me. Any help would be much appreciated.
Sent from my ONE E1005 using XDA-Developers mobile app
Click to expand...
Click to collapse
Two thing to note.
1. The 6GB/128GB version of the Axon 7 is a chinese model - just get the A2017U. I know it is only 4GB/64GB but trust me you will be just fine.
2. I have the A2017U and I am on Straight Talk. Buy the 99 cent "bring your own phone" nano sim card. I am using it right now. When you put the sim card in it, google the APN settings so those are right, and then (and I can't stress this enough) TURN OFF VOLTE! All the complaints of bad cell reception from Verizon CDMA towers will not affect you if you pay the 99 cents and get the AT&T compatible sim card. This is seriously the best cell reception I have ever had, and I have been on Straight Talk since day 1.
I'm on ST with ATT with the U.S. model. Works fine. I don't know why you'd need the Chinese model. You can plop in a 256GB micro SD card if you want storage.
The Chinese A2017(6GB +128GB version) is missing all of the LTE bands used by US carriers (including Straight Talk AT&T). You will only get 2G / 3G on it.

Not fully LTE Compatible

The Moto Z Play GSM unlocked releases tomorrow in the U.S., and it's not fully compatible with AT&T LTE. So basically its a T-mobile phone. What the hell! I'm so angry they did this. Anyone know where I can pick up the mexican or brazilian model from the States?
What makes you say its not compatible with AT&T?
Sent from my ASUS_Z00A using Tapatalk
According to GSM Arena, the only supported bands on AT&T are 2 and 4. AT&T uses Bands 17, 5, 2 and 4
I think the odds are that is not correct, but I can't guarantee that.
it is correct unfortunately... I already called them. Like I said. Super pissed about it. I really really wanted this phone because of the battery life. Looks like I have to go with the one plus 3 now.
You're right — the Moto US website shows 4G LTE (B2, 3, 4, 5, 7, 13)
If you're interested in getting the Mexican version, send me a private message.
My US Moto Z Play works perfectly with AT&T, LTE Detector shows that I am connected using band 17. https://imgur.com/a/V16ip
How accurate the app is i dont know, but LTE does infact work fine.
People assumed what Moto had for the supported bands was correct, but people have gotten their phones and all the bands for ATT are there with the GSM model.
metalmike6 said:
The Moto Z Play GSM unlocked releases tomorrow in the U.S., and it's not fully compatible with AT&T LTE. So basically its a T-mobile phone. What the hell! I'm so angry they did this. Anyone know where I can pick up the mexican or brazilian model from the States?
Click to expand...
Click to collapse
It supports LTE band 17, in fact all bands for AT&T. It was mentioned on the box. I got it yesterday and its working just fine. On Best Buy and Motorola website its bad copy paste job from Moto Z Droid.
Going to be picking mine up from best buy in a bit... I will also report back my findings. Hoping everyone is correct about the bad copy pasta
LTE bands confirmed for unlocked gsm model
metalmike6 said:
LTE bands confirmed for unlocked gsm model
Click to expand...
Click to collapse
Awesome, I actually didnt notice that on the box when I got it. Hopefully not too many people got scared away by the misunderstanding.
I just bought my phone from ebay, the language on the box is spanish, i am guessing its from Mexico.
On the phone itself it says "MODELO:XT1635-02", TYPE:M1D64
I am in Houghton, Michigan right now and am on an H2O network, which uses AT&T networks.
I am checking network info repetetively, and HSPA is displayed in the settings and not LTE.
Dail *#*#4636#*#* in your phone's dailer for more info on your network.
I tried choosing "Only LTE" here and upon choosing this, the phone doesnt catch any network!
Is the US version same as the Mexican version?
Is the Mexican version same as the International version?
WTF is this bull**** and why Motorola have this in the first place?
Anyone with additional info please reply ASAP, because if this mexican phone wont catch LTE, i will give it back to the seller and buy a new US version of the phone,
(provided the US version is compatible with AT&T networks)
Confirming again, us model does have band 17. Just got mine today.
Ak Ankit said:
I just bought my phone from ebay, the language on the box is spanish, i am guessing its from Mexico.
On the phone itself it says "MODELO:XT1635-02", TYPE:M1D64
I am in Houghton, Michigan right now and am on an H2O network, which uses AT&T networks.
I am checking network info repetetively, and HSPA is displayed in the settings and not LTE.
Dail *#*#4636#*#* in your phone's dailer for more info on your network.
I tried choosing "Only LTE" here and upon choosing this, the phone doesnt catch any network!
Is the US version same as the Mexican version?
Is the Mexican version same as the International version?
WTF is this bull**** and why Motorola have this in the first place?
Anyone with additional info please reply ASAP, because if this mexican phone wont catch LTE, i will give it back to the seller and buy a new US version of the phone,
(provided the US version is compatible with AT&T networks)
Click to expand...
Click to collapse
The Mexican version of the phone should be 100% compatible. Make sure however you dont have the euro model or the Peru model.
Works with att lte here but not as good as my s7e att phone. But i still get lte in areas
Sent from my SM-T280 using Tapatalk
jon7701 said:
My US Moto Z Play works perfectly with AT&T, LTE Detector shows that I am connected using band 17.
How accurate the app is i dont know, but LTE does infact work fine.
Click to expand...
Click to collapse
I just bought the unlocked US Moto Z play from best buy and can't get on the LTE network. I live in a major US city too, philadelphia. Can you maybe share your APN settings with me? What else could it be?
Thanks!
Using LTE Discovery, I can see I'm currently connected to band 17 on my unlocked Moto Z Play. It appears the specs on Moto's website are incorrect.
Motorola updated their website
Network Bands - US GSM Unlocked:
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ (850, 900, 1700, 1900, 2100 MHz)
4G LTE (B1, 2, 3, 4, 5, 7, 8, 12, 17, 19, 20, 28, 38, 40)
People confirmed that volte works on tmobile
Unsure about volte on att, or wifi calling on any network
Now, im going to complain about the lack of band 66(aws-3)
paperWastage said:
Motorola updated their website
Network Bands - US GSM Unlocked:
GSM/GPRS/EDGE (850, 900, 1800, 1900 MHz)
UMTS/HSPA+ (850, 900, 1700, 1900, 2100 MHz)
4G LTE (B1, 2, 3, 4, 5, 7, 8, 12, 17, 19, 20, 28, 38, 40)
People confirmed that volte works on tmobile
Unsure about volte on att, or wifi calling on any network
Now, im going to complain about the lack of band 66(aws-3)
Click to expand...
Click to collapse
So there are 2 model numbers for the moto z play. XT1635-01 and XT1635-02. I believe 01 is the US version and 02 is an international version. 01 doesn't seem to come w/ a usb type A to type C cable, and 02 seems horribly inconsistent where the versions shipped to india do seem to come w/ a usb type c cable and the versions to the EU don't seem to have said cable.
According to the box on -02 imgur.com/wBTrUhY, it does support band 17.
Has anyone that has -02 tried cyanogen 14.1 yet? Curious to know if they had any issues w/ flashing twrp or cyanogen to -02. Also curious if -01 takes a full size sim or only a nano-sim.

Intl Version - No T-Mobile LTE?

Hi I have an international version of Moto G5 Plus and sadly, there is no LTE on T-Mobile. The only network it connects to automatically is Edge (E). Is there a way to get LTE/4G on this device?
It alll depends on the bands. Tmobile has some unique LTE Bands
Carrier 4G LTE Bands Frequencies
AT&T 2, 4, 5, 17 1900, 1700 abcde, 700 bc
Verizon 2, 4, 13 1900, 1700 f, 700 c
T-Mobile 2, 4, 12 1900, 1700 def, 700 a
Sprint 25, 26, 41 1900 g, 850, 2500
Per http://www.phonearena.com/news/Chea...on-T-Mobile-and-Sprint-use-in-the-USA_id77933
So am I correct in assuming that a missing/unsupported band is more of a hardware issue than a software one and that there basically isn't anything that can be done (like flashing a different radio) to try and get the T-Mo LTE up and running on an international device?

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