"Settings has stopped" and "Settings keeps stopping" - Nexus 6P Q&A, Help & Troubleshooting

Hi, its my first time writing here, but not using this forum.
First of all, sorry if my english is not good enough.
I have a Nexus 6P stock, without root or anything. This week I installed Android 7.1.2 from google beta program, after that, I was having draining battery issue, so, I checked the battery usage and discover that the Wi-Fi never stop, then, after reading on some blogs about this problem and found that I should go to WiFi setting and disable some option in "keep wifi on sleep", however, when i click on setting key, always appear this messages "Settings has stopped" and "Settings keeps stopping". Things I did:
1) Disable Wi-Fi, try clicking on setting key - still the problem
2) Restart on safe mode - still the problem
3) clean the cache from recovery mode - still the problem
Any other suggestions without restoring the cell phone?
Thanks in advance

frax2050 said:
Hi, its my first time writing here, but not using this forum.
First of all, sorry if my english is not good enough.
I have a Nexus 6P stock, without root or anything. This week I installed Android 7.1.2 from google beta program, after that, I was having draining battery issue, so, I checked the battery usage and discover that the Wi-Fi never stop, then, after reading on some blogs about this problem and found that I should go to WiFi setting and disable some option in "keep wifi on sleep", however, when i click on setting key, always appear this messages "Settings has stopped" and "Settings keeps stopping". Things I did:
1) Disable Wi-Fi, try clicking on setting key - still the problem
2) Restart on safe mode - still the problem
3) clean the cache from recovery mode - still the problem
Any other suggestions without restoring the cell phone?
Thanks in advance
Click to expand...
Click to collapse
Hi... The gear icon force close... It's a bug in this beta version, nothing you should worry about.
However, I have no idea for your battery drain...

5.1 said:
Hi... The gear icon force close... It's a bug in this beta version, nothing you should worry about.
However, I have no idea for your battery drain...
Click to expand...
Click to collapse
Thanks for your anwser!
I'm very upset with the battery drain, I hope the next update come soon and fix my problem.

frax2050 said:
Thanks for your anwser!
I'm very upset with the battery drain, I hope the next update come soon and fix my problem.
Click to expand...
Click to collapse
Have You tried with - Settings - Location - press the 3 dots - Scanning - And disableing everything there ?

So...if I can't access the wifi settings is there any way to disable the wifi optimization or otherwise prevent it from dropping a wifi connection that it detects has no internet?

frax2050 said:
Hi, its my first time writing here, but not using this forum.
First of all, sorry if my english is not good enough.
I have a Nexus 6P stock, without root or anything. This week I installed Android 7.1.2 from google beta program, after that, I was having draining battery issue, so, I checked the battery usage and discover that the Wi-Fi never stop, then, after reading on some blogs about this problem and found that I should go to WiFi setting and disable some option in "keep wifi on sleep", however, when i click on setting key, always appear this messages "Settings has stopped" and "Settings keeps stopping". Things I did:
1) Disable Wi-Fi, try clicking on setting key - still the problem
2) Restart on safe mode - still the problem
3) clean the cache from recovery mode - still the problem
Any other suggestions without restoring the cell phone?
Thanks in advance
Click to expand...
Click to collapse
Unfortunately the only thing that usually fixes that is a factory reset. And if that doesn't work it's a ROM issue. Even though it's a stock ROM it happens.

Your best bet is probably a factory reset at this point. Usually if Settings or another system app is crashing on Stock, something is pretty messed up. You could either opt out of the beta and it will wipe/downgrade for you, or you can download a factory image from Google and install it manually if you're so inclined.

I have the same issue on my s6 after it updated to Nougat. Settings crashes every time if I try to open wifi, no matter what. Already wiped system cache and started in safe mode, but the problem is still there. Has anybody figured out a solution to this?

Did you try what was suggested..... ?

rchtk said:
Did you try what was suggested..... ?
Click to expand...
Click to collapse
I tried everything except factory reset, which I don't want to do yet.

I have this problem but I'm running Nougat on a stock "International" Samsung Galaxy S7.
I've tried factory resetting which fixed the issue for a while, but now it's come back.

Possible Fix Found!
frax2050 said:
Any other suggestions without restoring the cell phone?
Click to expand...
Click to collapse
I may have found a possible fix for this issue. Head over to this Android Central Thread where I've been discussing the issue with some other people.
Good luck!

Related

[Q] WIFI timer not working since 4.3 update

When i was using 4.2.2 the wifi timer worked fine, i had it set to come on at a certain time and off, and it worked fine
Since updating to 4.3 i have set the same timer again (as i done a clean install of 4.3) and now every time it gets to the on time, i get a notification saying the wifi timer has started but the wifi it's self doesn't come on, when i look at my short cut tabs at the top the wifi one if off, even after the wifi timer says its started.
is this a known issue?
James
james_lpool said:
When i was using 4.2.2 the wifi timer worked fine, i had it set to come on at a certain time and off, and it worked fine
Since updating to 4.3 i have set the same timer again (as i done a clean install of 4.3) and now every time it gets to the on time, i get a notification saying the wifi timer has started but the wifi it's self doesn't come on, when i look at my short cut tabs at the top the wifi one if off, even after the wifi timer says its started.
is this a known issue?
James
Click to expand...
Click to collapse
Hi.
I don't think this a known issue.
I'm using it myself and it works good in 4.2 and 4.3.
Does yr WIFI on yr device working without the timer?
Yes the Wi-Fi is working fine when I put it in myself, the timer just doesn't seem to be working in my phone, when it gets to the on time, I get a notification saying that the timer has come on but when I bring the notification bar down the Wi-Fi isn't turned on.
james_lpool said:
Yes the Wi-Fi is working fine when I put it in myself, the timer just doesn't seem to be working in my phone, when it gets to the on time, I get a notification saying that the timer has come on but when I bring the notification bar down the Wi-Fi isn't turned on.
Click to expand...
Click to collapse
Strange..
U might want to re-install the firmware again.
Make sure to do clean wipe, wipe cache partition and wipe dalvik cache before reinstalling.
Other that that, some 3rd party apps u had installed might have prevented the WIFI timer to be activated (some apps are poorly made by the developers).
This is all I can I think of.
Hope that this may help u.
maanz "L" said:
Strange..
U might want to re-install the firmware again.
Make sure to do clean wipe, wipe cache partition and wipe dalvik cache before reinstalling.
Other that that, some 3rd party apps u had installed might have prevented the WIFI timer to be activated (some apps are poorly made by the developers).
This is all I can I think of.
Hope that this may help u.
Click to expand...
Click to collapse
thanks for your replies, ive done a bit more testing with it and have found that if i have my phone on when the timer comes on then the wifi does connect, its when the flip case is closed and the phone screen is off it doesnt seem to come on.
also i have also found that everytime the timer comes on i get a security message saying an application attempted to access system on your device, this has been blocked..
the wifi timer is the built in one though and not a 3rd part app, so not sure why thats saying that.
james_lpool said:
thanks for your replies, ive done a bit more testing with it and have found that if i have my phone on when the timer comes on then the wifi does connect, its when the flip case is closed and the phone screen is off it doesnt seem to come on.
also i have also found that everytime the timer comes on i get a security message saying an application attempted to access system on your device, this has been blocked..
the wifi timer is the built in one though and not a 3rd part app, so not sure why thats saying that.
Click to expand...
Click to collapse
Ok, that is normal when the screen is off, mate..
I read somewhere here that the security message is kinda bug by Samsung...
btw, are u using the original firmware?
If so, u will get that message.
Yes I'm using the original non rooted Rom, when I was 4.2.2 my Wi-Fi would also come on by timer even if the screen was off, that's why I was confused by it not coming on in 4.3
When in 4.2 I was using a rooted version, but decided to go official with 4.3
if i download the original fw and reinstall it with odin, will it wipe my apps / settings or will it keep them the same?
james_lpool said:
if i download the original fw and reinstall it with odin, will it wipe my apps / settings or will it keep them the same?
Click to expand...
Click to collapse
Yes..
maanz "L" said:
Yes..
Click to expand...
Click to collapse
Lol yes to which part of your answer?
james_lpool said:
Lol yes to which part of your answer?
Click to expand...
Click to collapse
Both. It will wipe yr apps and yr setting configurations.
I have the same problem of the wifi timer. I have noticed that the wifi timer only works when the phone is plugged in power
Nabucodonosor said:
I have the same problem of the wifi timer. I have noticed that the wifi timer only works when the phone is plugged in power
Click to expand...
Click to collapse
I eventually fixed the issue i was having by ticking the always allow scanning option in wifi > advanced options.
james_lpool said:
I eventually fixed the issue i was having by ticking the always allow scanning option in wifi > advanced options.
Click to expand...
Click to collapse
Thank you.
I tried as you suggest and it works well now but maybe scan wi fi always active discharge more battery. We'll see
Hopefully they will solve the problem with the upgrade to kitkat
Same with brand new i9506
james_lpool said:
thanks for your replies, ive done a bit more testing with it and have found that if i have my phone on when the timer comes on then the wifi does connect, its when the flip case is closed and the phone screen is off it doesnt seem to come on.
also i have also found that everytime the timer comes on i get a security message saying an application attempted to access system on your device, this has been blocked..
the wifi timer is the built in one though and not a 3rd part app, so not sure why thats saying that.
Click to expand...
Click to collapse
Hi!
I'm seing the exact same with a brand new GT-I9506, 4.3 pre-installed (XXUBML6), completely stock, no root, no odd 3rd party app. Anybody else seing the same for this specific model?
Rgds,
sten_amund
sten_amund said:
Hi!
I'm seing the exact same with a brand new GT-I9506, 4.3 pre-installed (XXUBML6), completely stock, no root, no odd 3rd party app. Anybody else seing the same for this specific model?
Rgds,
sten_amund
Click to expand...
Click to collapse
Sten, i fixed this by ticking the always allow scanning option in wifi > advanced options.
See if that works.
Thanks
james_lpool said:
Sten, i fixed this by ticking the always allow scanning option in wifi > advanced options.
See if that works.
Click to expand...
Click to collapse
Thanks James!
Can't believe how I missed that... It's pretty clearly stated in your above post.
Rgds,
sten_amund

S7 Edge Issues

Hi All,
I've had the S7 Edge now for 3 months and I am generally loving the phone. However I have a few issues that are happening continoulsy:
Bluetooth turns itself on and the volume of the phone mutes itself.
Wifi turns itself off during the night even though I've selected the option to keep it on. I will wake in the morning and the phone is using my mobile providers data.
I have read various threads to factory reset the phone which I will do if it resolves the issues but I want to ensure my Apps return with the data they currently have residing in them e.g. 1Password etc.
Hoping someone has some thoughts,
Thanks.
CL
Did those issues always occur or start only recently?
Hi,
From memory they have always been there. I've just lived with them but they are becoming annoying.
Thanks.
connorlennon said:
Hi,
From memory they have always been there. I've just lived with them but they are becoming annoying.
Thanks.
Click to expand...
Click to collapse
this is not a common issue and I believe you got a defective unit. you should take it back to make warranty claim
I'll have a word with Samsung support. I would have thought that the software was telling it to do these things.
connorlennon said:
From memory they have always been there. I've just lived with them but they are becoming annoying.
Click to expand...
Click to collapse
In the wifi settings, try disabling wifi smart network and setting also wifi always active on standby (the actual menu setting names might differ, I translated from italian).
themissionimpossible said:
In the wifi settings, try disabling wifi smart network and setting also wifi always active on standby (the actual menu setting names might differ, I translated from italian).
Click to expand...
Click to collapse
Unfortunately I've tried all of those to no avail. Today the phone has 4 times muted itself and in addition Bluetooth has turned itself on automatically. All bizarre!
Do you use the edge panel "My Places?" This can change those settings based on location.
neezy13 said:
Do you use the edge panel "My Places?" This can change those settings based on location.
Click to expand...
Click to collapse
Unfortunately not I don't use it. I wish I did as that may be an answer! It happens all over to be honest and isn't linked to a certain location. It's very odd as I can be using the phone and suddenly it turns mute on. Sometimes bluetooth will turn on with it and sometimes not. Its frustrating as I am now missing calls and texts.
Appreciate any feedback.
connorlennon said:
Hi All,
I've had the S7 Edge now for 3 months and I am generally loving the phone. However I have a few issues that are happening continoulsy:
Bluetooth turns itself on and the volume of the phone mutes itself.
Wifi turns itself off during the night even though I've selected the option to keep it on. I will wake in the morning and the phone is using my mobile providers data.
I have read various threads to factory reset the phone which I will do if it resolves the issues but I want to ensure my Apps return with the data they currently have residing in them e.g. 1Password etc.
Hoping someone has some thoughts,
Thanks.
CL
Click to expand...
Click to collapse
Apps - application manager - apps that can change system settings. (names my differ. Translated from my language). See if any user app that you installed is enabled in there or try troubleshoot by disable one at a time.
Faspaiso said:
Apps - application manager - apps that can change system settings. (names my differ. Translated from my language). See if any user app that you installed is enabled in there or try troubleshoot by disable one at a time.
Click to expand...
Click to collapse
Okay I've disabled them all for now. If things stop working I'll enable them one by one. There were a few that had access. Appreciate your help.
Just as an aside what is the best way to factory reset the phone and then reinstall the apps etc that I had installed. I'm thinking worst case if what you have proposed doesn't work? I had an iPhone prior to this and it was a pretty straight forward process.
Thanks.
connorlennon said:
Okay I've disabled them all for now. If things stop working I'll enable them one by one. There were a few that had access. Appreciate your help.
Just as an aside what is the best way to factory reset the phone and then reinstall the apps etc that I had installed. I'm thinking worst case if what you have proposed doesn't work? I had an iPhone prior to this and it was a pretty straight forward process.
Thanks.
Click to expand...
Click to collapse
I'm not TOTALLY sure, but I think that if you're logged in with your google account and go into settings->Backup and choose to backup to your google account, your app data should follow. After the backup is finished, factory reset and then when you log into your google account again you get an option to retrieve your old app+data.
Don't hang me up on this, as i'm not totally sure! But i THINK it works this way. Google at least mention app data in the decription, but well, not sure if everything follows.

Problem with WiFi after latest Note 4 update

Hello All,
So a few days ago I received an update with Baseband Version N910CXXU1DPI1
After the update completed and the device restarted, I noticed the wifi keeps going on and off on and off if it's not connected to a wifi network. I went to the wifi settings to make sure if any other wifi settings in the advanced menu are ticked and found that nothing is ticked which is good.
The problem disappears only if I restart the phone. Is this a common problem with this update or is it just me?
Thanks
Hi me too, I have similar problem after update to N910UZZH2DPJ2.
When I turn off wifi, the wifi icon in the notification toggle switch on and off automatically, i.e. turn green and grey automatically.
When I go into wifi settings, the switch also turn on and off automatcally non-stop.
They will stop when I connected to wifi.
I have already do a factory reset, it doesn't fix the problem. Any idea how to solve it? Thanks!
thomast said:
Hi me too, I have similar problem after update to N910UZZH2DPJ2.
When I turn off wifi, the wifi icon in the notification toggle switch on and off automatically, i.e. turn green and grey automatically.
When I go into wifi settings, the switch also turn on and off automatcally non-stop.
They will stop when I connected to wifi.
I have already do a factory reset, it doesn't fix the problem. Any idea how to solve it? Thanks!
Click to expand...
Click to collapse
I think someone needs to report this to Samsung....I would do so but I'm not sure how. Let's just hope for a small patch that will fix this issue..it's very annoying
Yeah me too, Wiped the cache and still nothing. Wifi keeps randomly restarting off and on until i restart. But the problem comes back after restart................... Can someone Please help us all....
Thanks for the feedback guys. Glad I'm not the only one with this problem. I think I might just flash with Odin to the previous version, or if someone can help us that would be greatly appreciated.
Is there a way we can report this bug to Samsung?
I'm having this issue also. Is this why I'm seeing lots of posts about folk downgrading to 5.1.1; issues with the 6.0.1 roms/basebands? Before I updated my firmware I had the issue reported by another user on here where my WiFi kept turning off immediately after I tried turning it on.
cyberguru said:
I'm having this issue also. Is this why I'm seeing lots of posts about folk downgrading to 5.1.1; issues with the 6.0.1 roms/basebands? Before I updated my firmware I had the issue reported by another user on here where my WiFi kept turning off immediately after I tried turning it on.
Click to expand...
Click to collapse
I never had an issue with Marshmallow except for this random wifi on off issue in the latest update. Been on stock rom since I got my phone back in December 2014 !!!
Hey everyone I was able to temporarily fix this issue by turning off wifi scanning in (Settings > Location > Improve Accuracy). I heard somewhere on here it might have been a recent app update that is causing the issue.
93_teg said:
Hey everyone I was able to temporarily fix this issue by turning off wifi scanning in (Settings > Location > Improve Accuracy). I heard somewhere on here it might have been a recent app update that is causing the issue.
Click to expand...
Click to collapse
Thanks for the tip 93_teg. Going to give this a try and report back.
@93_teg I did your solution and so far it seems to be working. No more Random wifi on off issue, let's hope.
Thanks for the help
@93_teg thank you so much for sorting this out it switches off now without restarting :good::good:
Thank you for the fix, I spent waaaaay too long troubleshooting this issue. I think the next step on my list was sacrificing a lamb but this works too
today's update(N910F PHN) didn't fix it.
it's probably the latest Google play services update that caused it, it received an update shortly after the October security update.
Brophen said:
Thank you for the fix, I spent waaaaay too long troubleshooting this issue. I think the next step on my list was sacrificing a lamb but this works too
Click to expand...
Click to collapse
Glad it worked for you Brophen Thanks for @93_teg for providing the fix.
thedicemaster said:
today's update(N910F PHN) didn't fix it.
it's probably the latest Google play services update that caused it, it received an update shortly after the October security update.
Click to expand...
Click to collapse
Probably, I seem to have had the issue start same time as everyone else here, and I'm on the t mobile version N910-T, and my last OS update was October 1st
I appreciate your solution, I'd working for me, i start to feel crazy, and I want to sell the phone, but I don't, thanks, sorry by my english
Enviado desde mi SM-N910H mediante Tapatalk
I received an update on my phone yesterday but have Postponed it...going to see whether it fixes the issue or not.
Thanks to all who participated in the thread...greatly appreciated
Workaround
Hello,
I confirm that the issue is due by the Service Google play. The workaround, to stop the Wifi is blinking, is :
Parameters > Applications Manager > choose system applications (Three dots) > select Service Google Play > Stop forced (and possible Stockage and clear cache).
This workaround works after each use of the WiFi.
And now wait a solution from Google (and Samsung may be).
Thanks

BT keeps turning off

For the past few days, my BT setting keeps turning itself off every few hours. Once it happens, it then continues to turn itself off immediately each time I re-enable it. After an hour or so, it recovers and lets me turn it back on (until the next time a few hours later).
The phone is completely stock (APK1), never rooted, no 3rd-party power-saving, task-managing, or security apps ever installed, no power-saving modes turned on. It does not help to clear the system cache or the Bluetooth Share cache. Closing all open apps does not help. Rebooting sometimes helps temporarily, sometimes not even temporarily. I haven't seen the problem when I reboot in Safe Mode, so either it's caused by an app (I have hundreds), or else I just didn't leave it in Safe Mode for long enough for the problem to reappear. I have not recently installed any apps or made any settings changes. I've searched online and come across many suggestions but none are applicable and successful here.
Is there a system log somewhere that would tell me what is turning off the BT setting?
Gary02468 said:
For the past few days, by BT setting keeps turning itself off every few hours. Once it happens, it then continues to turn itself off immediately each time I re-enable it. After an hour or so, it recovers and lets me turn it back on (until the next time a few hours later).
The phone is completely stock (APK1), never rooted, no 3rd-party power-saving, task-managing, or security apps ever installed, no power-saving modes turned on. It does not help to clear the system cache or the Bluetooth Share cache. Closing all open apps does not help. Rebooting sometimes helps temporarily, sometimes not even temporarily. I haven't seen the problem when I reboot in Safe Mode, so either it's caused by an app (I have hundreds), or else I just didn't leave it in Safe Mode for long enough for the problem to reappear. I have not recently installed any apps or made any settings changes. I've searched online and come across many suggestions but none are applicable and successful here.
Is there a system log somewhere that would tell me what is turning off the BT setting?
Click to expand...
Click to collapse
Try this my help.
Settings-> connections->more connection setting -> reset networks
Clicking from Edge of Galaxy.
norbarb said:
Try this my help.
Settings-> connections->more connection setting -> reset networks
Click to expand...
Click to collapse
Wouldn't that delete all my WiFi passwords? I find several online mentions of people who unsuccessfully tried Reset Networks to solve BT problems, and no mentions of it being successful.
Gary02468 said:
Wouldn't that delete all my WiFi passwords? I find several online mentions of people who unsuccessfully tried Reset Networks to solve BT problems, and no mentions of it being successful.
Click to expand...
Click to collapse
Yes, it will delete all your passwords. It help eith problem on my wife's s7 edge bluetooth.
Clicking from Edge of Galaxy.
norbarb said:
Yes, it will delete all your passwords. It help eith problem on my wife's s7 edge bluetooth.
Click to expand...
Click to collapse
Thanks, that's good to know. I'll consider it next.
UPDATE: Didn't help (but thanks for the suggestion).
Gary02468 said:
Thanks, that's good to know. I'll consider it next.
UPDATE: Didn't help (but thanks for the suggestion).
Click to expand...
Click to collapse
Try one more thing : Settings-> Applications-> in right top corner you have 3 dots, press and choose Show System Apps
scroll to Bluetooth share , click on it then click on Storage and Clear Data. go back and do same with Bluetooth Test.
Thanks, but that didn't help either. I found the culprit, though: the Walgreens app. When I force-stop it and then turn on BT, BT stays on. As soon as I start the app again, BT turns off. And I now see many other user reports of this problem, going back a couple of months.
It's annoying that without the user's knowledge or consent, Android gives an app unnecessary permission to turn BT off. What's worse is that there's no easy way to identify who turned it off.
Gary02468 said:
Thanks, but that didn't help either. I found the culprit, though: the Walgreens app. When I force-stop it and then turn on BT, BT stays on. As soon as I start the app again, BT turns off. And I now see many other user reports of this problem, going back a couple of months.
It's annoying that without the user's knowledge or consent, Android gives an app unnecessary permission to turn BT off. What's worse is that there's no easy way to identify who turned it off.
Click to expand...
Click to collapse
Very interesting info.
Gary02468 said:
Thanks, but that didn't help either. I found the culprit, though: the Walgreens app. When I force-stop it and then turn on BT, BT stays on. As soon as I start the app again, BT turns off. And I now see many other user reports of this problem, going back a couple of months.
It's annoying that without the user's knowledge or consent, Android gives an app unnecessary permission to turn BT off. What's worse is that there's no easy way to identify who turned it off.
Click to expand...
Click to collapse
There is an app in the store called App Brain Ad Detector.
After you install it you can scan all your installed apps and it will break down all permissions given to each app, show which ad network, etc. It is very useful!
Also after it is installed when you install a new app it will report if it does things not normal.. IE it would probably have caught that BT permission!

Suddenly abnormal battery drain

Hi all,
from yesterday on I encounter an abnormal battery drain (15% in about 30 min) while doing nothing with the screen turned off. The Phone gets very warm. Rebooting doesn't help. Does anybody know this problem or can help me with a solution?
Best regards
sporc10 said:
Hi all,
from yesterday on I encounter an abnormal battery drain (15% in about 30 min) while doing nothing with the screen turned off. The Phone gets very warm. Rebooting doesn't help. Does anybody know this problem or can help me with a solution?
Best regards
Click to expand...
Click to collapse
did it happen after you updated/installed an app? Then it's probably a bug in app.
Have a look at settings
check "battery usage" (tap 3dots to incl system apps)
check "memory used by apps"
crack "running services"
any app stand out an using more resources than normal?
I checked the battery usage, but there wasn't any strange entries.
Where do I check the running services?
I ended up with a factory reset and charged the phone to 100% in the evening, the next morning(today) it was totally empty and turned off.
sporc10 said:
I checked the battery usage, but there wasn't any strange entries.
Where do I check the running services?
I ended up with a factory reset and charged the phone to 100% in the evening, the next morning(today) it was totally empty and turned off.
Click to expand...
Click to collapse
you need to turn on developer options, go to settings> about phone and then tap build number until you are a dev. Then back out to settings then system> advanced> developer options and you should see the running services & also check memory. Is there anything that looks out of place? I used to use cpu monitoring app eg Trepn which could show how much cpu was bring used, but they just seem to work with Android Pie
if nothing stands out boot into safe mode so your downloaded apps don't run & see if battery drains. If not then you have a bad app.
IronRoo said:
you need to turn on developer options, go to settings> about phone and then tap build number until you are a dev. Then back out to settings then system> advanced> developer options and you should see the running services & also check memory. Is there anything that looks out of place? I used to use cpu monitoring app eg Trepn which could show how much cpu was bring used, but they just seem to work with Android Pie
if nothing stands out boot into safe mode so your downloaded apps don't run & see if battery drains. If not then you have a bad app.
Click to expand...
Click to collapse
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
sporc10 said:
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
Click to expand...
Click to collapse
I've had battery drain issues in the past on many devices including the PH-1. I recently was noticing a larger than normal drain on my battery while my phone was idle. One of the tricks I've done to resolve my battery drain issue was to open Settings -> Apps & Notifications -> See all [insert number] apps. Click the vertical ellipsis in the upper right corner and click the option "Show system".
First I clicked on Google Play Store. I clicked Force stop, then clicked on Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Click back to go back to the list of apps and select Google Play services. I did not have a force stop option so I clicked Storage, Clear cache. Next I selected Google Play Framework. I clicked Force stop, then went to Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Once this was complete I rebooted my phone and let it idle. I observed how much drain per hour I was getting and it was back to draining around 1% per hour.
If that doesn't help, sometimes it can be Google running the backup procedure in the background. You can try to temporarily disable it in Settings -> System -> Advanced -> Backup. Depending on your preferences you can decide if turning it off permanently is best for you, otherwise don't forget to turn it back on after observing your battery drain.
sporc10 said:
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
Click to expand...
Click to collapse
Looks good. Btux I right, try his suggestions
btux81 said:
I've had battery drain issues in the past on many devices including the PH-1. I recently was noticing a larger than normal drain on my battery while my phone was idle. One of the tricks I've done to resolve my battery drain issue was to open Settings -> Apps & Notifications -> See all [insert number] apps. Click the vertical ellipsis in the upper right corner and click the option "Show system".
First I clicked on Google Play Store. I clicked Force stop, then clicked on Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Click back to go back to the list of apps and select Google Play services. I did not have a force stop option so I clicked Storage, Clear cache. Next I selected Google Play Framework. I clicked Force stop, then went to Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Once this was complete I rebooted my phone and let it idle. I observed how much drain per hour I was getting and it was back to draining around 1% per hour.
If that doesn't help, sometimes it can be Google running the backup procedure in the background. You can try to temporarily disable it in Settings -> System -> Advanced -> Backup. Depending on your preferences you can decide if turning it off permanently is best for you, otherwise don't forget to turn it back on after observing your battery drain.
Click to expand...
Click to collapse
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
sporc10 said:
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
Click to expand...
Click to collapse
i have same issue on a different phone...no bad app nothing or weird wake lock...im think it radio issue...because i took my sim out and airplane mode and it didn't lost a single percent over night.
sporc10 said:
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
Click to expand...
Click to collapse
Did you clear storage as suggested also? I'd take it a step further and clear all apps (have to do it individually on android 9).
Another good suggestion by techsavvy that it might be radio, try reset all radio option ie reset wifi, mobile & BT as well as his suggestion.
Hi, I´am experiencing the same issue. I´m using the phone for little more than two weeks. I received Unlocked one form Ebay, Installed the last update (Pie, and the security update few days later) It behaved really well until this saturday (15.10). Abnormal drain, gets really hot (around the fingerprint sensor) when using or charging. Now I discovered that the battery drain happens even when completely switched off. (?!)
I did a factory reset, cleared the cache of Google Play Store services, etc.
I found few threads with similar issues: https://forum.xda-developers.com/essential-phone/help/ph-1-losing-30-40-battery-powered-off-t3857667
https://forum.xda-developers.com/essential-phone/help/idle-battery-drain-t3707037/page2
So far no real help. Some users report the issue going away after while ? Some returned the phone.
Returning is a bad option for me as I bought it from e-bay and imported it to Eu which cost me around 170USD (Cutoms + shipping).
Do you guys have another suggestion?
Not much help, but just wanted to chime in and say that I'm also having the same issue with excessive battery drain even when switched off, so it appears this may be an issue with the last update. In addition to all the steps above, I also tried flashing the November security patch and even back to the final (July) Oreo version, but to no avail (it may be that this didn't work properly or something).
If anyone has any insight would be great to know, but I guess we might just have to wait to see if it is fixed!
Same issue, had the phone for about a month. This just popped about a day ago.
Since Saturday (15.12) I have the same problem. I removed the Simcard and did a factory reset but it did not help.
Hawk79 said:
Since Saturday (15.12) I have the same problem. I removed the Simcard and did a factory reset but it did not help.
Click to expand...
Click to collapse
This was going to be my next step to try and get this under control. This is not what I wanted to hear
I'm getting about 6 hours of battery life right now. Last week I was getting 30+ with about 4 hours of SoT. This is frustrating.
I have the same problem. I've done countless resets and back to stock flashes and no luck, so I'm pretty sure it's a hardware issue. I'm gonna send it to Essential for warranty, hope they're gonna help. Do you think I should relock the bootloader before sending it?
So after few days and more than few tries to repair it with factory reset, charging and discharging without starting the phone, factory reset in the fast boot mode I´m losing hope. Do you guys also have the Halo Gray?
edit: Not saying it is related, but could it be something like bad batch of phones? It seems strange to see multiple people with the same issue almost at the same time.
cammaris said:
Do you guys also have the Halo Gray?
Click to expand...
Click to collapse
I have Halo Gray.
Surely, that's not related....
Right?
YTHero said:
I have Halo Gray.
Surely, that's not related....
Right?
Click to expand...
Click to collapse
Not related. I have the halo gray, on the latest stock and I'm not having that issue. Slightly higher drain when idle with pie than Oreo, but not crazy bad, maybe and additional 1% an hour. It doesn't spend as much time in deep sleep on pie.
xXxNobodyxXx said:
I'm pretty sure it's a hardware issue. I'm gonna send it to Essential for warranty, hope they're gonna help.
Click to expand...
Click to collapse
cammaris said:
Do you guys also have the Halo Gray?
edit: Not saying it is related, but could it be something like bad batch of phones? It seems strange to see multiple people with the same issue almost at the same time.
Click to expand...
Click to collapse
YTHero said:
I have Halo Gray.
Surely, that's not related....
Right?
Click to expand...
Click to collapse
several of you have mentioned you have just got your phones, so possibly yes a new batch (I have an old halo grey, which is OK), though my money would be on a possible software bug that is only showing on the new batch maybe due to an alternative chip being specked or an updated chip or something like that, so they may be able to update software.

Categories

Resources