Database Users

Small bug/issue with wifi.

When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks

So basically when you connect to wifi, then you still have the H+ icon at the top of the screen, however, there isn't suppose to be any data arrows there?
I was wondering about this because on the Evo once you connect to wifi, the 3G icon goes disappears.

SpoonerPS3 said:
When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks
Click to expand...
Click to collapse
Right. I see that H+ on mine too, even after connecting to wifi. It shouldn't be there!!! And I think this is one possible reason why I keep losing my wifi on this phone every other minute, and keeps switching to H.

SpoonerPS3 said:
When I'm using wifi at home, every couple of minutes the HSDPA and HSUPA arrows appear between the wifi and signal strength bars. As far as I know they shouldn't appear when wifi is connected. The problem is that when the arrows appear, I loose all data connection until they go away.
Anyone else experiencing this?
Thanks
Click to expand...
Click to collapse
I am also experiencing this. It is frustrating because it is the only issue that I am having with the phone, but I am on wifi for probably 90% of the day. It is annoying when it happens. Usually turning wifi off and then on again fixes it. Still, I should not have to do this.

Yeah the H shouldn't be there either I think, but the problem is when you see the arrows under the H. Like the phone is trying to download data through HSPA while on wifi but fails at both.
BTW, as many have said, the phone is working flawlessly. This is the only issue I'm having. Probably DG can fix this!

Just got off the phone with ATT and they told me that even though you're on wifi, some data is still carried over where it goes towards your data plan...wtf! I definitely don't like this one bit.
I called them because I was connected to wifi but on my att online account, I noticed that my data usage had increased.
I'm about to get off work so I had to rush while I was on the phone with them. When I get home I'm going to give them another call so that I can better understand this crap. I have no clue why our wifi usage should count towards our data plans.

plmiller0905 said:
Just got off the phone with ATT and they told me that even though you're on wifi, some data is still carried over where it goes towards your data plan...wtf! I definitely don't like this one bit.
I called them because I was connected to wifi but on my att online account, I noticed that my data usage had increased.
I'm about to get off work so I had to rush while I was on the phone with them. When I get home I'm going to give them another call so that I can better understand this crap. I have no clue why our wifi usage should count towards our data plans.
Click to expand...
Click to collapse
Not to mention, even if I accepted the fact that they were still putting some amount of data over my data plan even while on wifi... why am I losing all network connection to my phone while this data transfer occurs... Something is definitely not right here.

It seems to be a common issue, there are a ton of threads about this on the Motorola support forums for this phone. I'm having the same issue, it's horribly worse if you are on a call. Whenever I am on a call and phone phone is on wifi and I try to do anything web related it take a long time to load any data, most of the time it won't and it will kick off my wifi and go back to 3g data.
I'm giving it a few more days to see if Motorola replies about this issue, otherwise I'm gonna have to take both atrix's back... this is a pretty big deal breaker for me.

tekonus said:
I am also experiencing this. It is frustrating because it is the only issue that I am having with the phone, but I am on wifi for probably 90% of the day. It is annoying when it happens. Usually turning wifi off and then on again fixes it. Still, I should not have to do this.
Click to expand...
Click to collapse
I love these posts because it is also my situation. Check your data and make sure it's not being hemorrhaged like mine was (50MB/DAY!!).
Here is how to stop all data: go into wifi settings, then hit that menu button and settings, change it to never sleep. then go into all your programs and hit never update, manual, whatever. PAIN IN THE ASS but hey...thats the Atrix for you. I returned mine.

When I'm on wifi it shows the H but the arrows don't light up, if I lose the wifi connection it won't load webpages or the market so I think its been working for me

[Q] Mobile data stays on after wifi connects?

I have the Verizon G2. On previous phones, after I connect to wifi, i'm used to the 3g/4g logo disappearing from the notifications bar because the phone is smart enough to disable mobile data when wifi is working. I thought this was a standard stock feature.
I'm noticing on this device that those logos remain. I have a really poor signal in my office building so it switches from 3g-4g all day long. Obviously I can manually disable mobile data, or even use some apps to disable it automatically I'm sure, if that's necessary. Does anyone have a better understanding of how this works than I do?
I actually haven't noticed much impact to battery life so I'm not sure if it's something that even needs to be manually disabled? It's just confusing me why it would even bother trying to find 3g/4g signals when wifi is working and connected.
Edit: Well this convinced me to finally spend 5 minutes learning how to use Tasker and I set up a really basic profile to turn data on/off depending on my wifi connection. I'm still not sure how necessary it is but maybe I'll compare battery life with it enabled or not enabled.

Im having the same problem. Is Tasker an app u purchased? Have u noticed any difference in battery life? Thanks
usefulidiot127 said:
I have the Verizon G2.On previous phones, after I connect to wifi, i'm used to the 3g/4g logo disappearing from the notifications bar because the phone is smart enough to disable mobile data when wifi is working. I thought this was a standard stock feature.
I'm noticing on this device that those logos remain. I have a really poor signal in my office building so it switches from 3g-4g all day long. Obviously I can manually disable mobile data, or even use some apps to disable it automatically I'm sure, if that's necessary. Does anyone have a better understanding of how this works than I do?
I actually haven't noticed much impact to battery life so I'm not sure if it's something that even needs to be manually disabled? It's just confusing me why it would even bother trying to find 3g/4g signals when wifi is working and connected.
Edit: Well this convinced me to finally spend 5 minutes learning how to use Tasker and I set up a really basic profile to turn data on/off depending on my wifi connection. I'm still not sure how necessary it is but maybe I'll compare battery life with it enabled or not enabled.
Click to expand...
Click to collapse

data has to be on because that's how sms and mms are sent. Nothing changed between phones other than the images are showing up on this one.

Massively increased battery duration

I'm guessing a lot of people on here know this already but I recently discovered how to massively increase my Moto X's battery duration. Namely by switching off Mobile Data, I can then go a full 14 hours only dropping down to around 75% by the end. So now as soon as I get into work or any place where I'm on Wifi I switch off mobile data.
Makes me wonder why having mobile data switched on is expending so much battery power?

If you wanna increase that even further, just turn the whole thing off. The battery will last for weeks.

teh_lorax said:
If you wanna increase that even further, just turn the whole thing off. The battery will last for weeks.
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Click to collapse
He actually has a point, there's no point on being sarcastic over a good advice that should be logical by now.

rogeriorp said:
He actually has a point, there's no point on being sarcastic over a good advice that should be logical by now.
Click to expand...
Click to collapse
Yes, turning off (necessary) features saves battery. This is not shocking.

teh_lorax said:
Yes, turning off (necessary) features saves battery. This is not shocking.
Click to expand...
Click to collapse
It is not shocking but somehow people tend to forget the basics. And it is also unnecessary while on wifi, which is the case and the advice he spoke of.
And I'd go even further and set 3G only with wifi, lollipop tends to switch from wifi to LTE by itself very often.

I've heard of people suggesting switching off wifi when your not using it, but never mobile data. So i just thought it might be a suggestion some people might appreciate. Take it or leave it.
Plus wifi is doing the exact same funtion as mobile data when your connected to it, so your not losing any functionality.
If your rooted you can even get Tasker to do the switch automatically.

This actually doesn't work. The data radio goes I to sleep mode when WiFi is on. Its not just doing its own thing while wood is on.

Definitely working on WiFi enhances battery life enormously but didn't try switching off mobile data

Zammo76 said:
I'm guessing a lot of people on here know this already but I recently discovered how to massively increase my Moto X's battery duration. Namely by switching off Mobile Data, I can then go a full 14 hours only dropping down to around 75% by the end. So now as soon as I get into work or any place where I'm on Wifi I switch off mobile data.
Makes me wonder why having mobile data switched on is expending so much battery power?
Click to expand...
Click to collapse
How is this possible? When your wifi radio is connected, the data side is completely disconnected. This is even reported in your 'status'.

I see your point, but all I know is that it definitely is making a large difference for me.
One theory I attributed it with was that with Wifi and Mobile Data switched on the phone is getting a lot more Wake Locks (perhaps doubling up), which in turn could also possibly be preventing the phone going into a Deep Sleep. But as the Wakelock detector app doesn't work any more (unless your rooted), I can't verify this.

Gonna test this out!

The issue with turning off mobile data is that it will cause problems with sending and receiving MMS, you may also have problems with SMS as well.
My HTC Sensation was really good at basically putting the radio to sleep when on Wifi and only waking when needing to send or receive data that will only work over the cell network.

Zammo76 said:
I'm guessing a lot of people on here know this already but I recently discovered how to massively increase my Moto X's battery duration. Namely by switching off Mobile Data, I can then go a full 14 hours only dropping down to around 75% by the end. So now as soon as I get into work or any place where I'm on Wifi I switch off mobile data.
Makes me wonder why having mobile data switched on is expending so much battery power?
Click to expand...
Click to collapse
I don't disable mobile data, but I do use tasker to switch to 3G when I'm connected to wifi. The LTE radio uses a lot more battery in poor signal areas (like my apartment) and I have noticed it helps me go from about 3 hours of screen time to 4.5. I think the MMS issues are a good point and I feel like this solution is slightly more elegant because even with mobile data disabled, the phone is still holding an LTE signal. Ymmv, obviously

mrapp said:
I don't disable mobile data, but I do use tasker to switch to 3G when I'm connected to wifi. The LTE radio uses a lot more battery in poor signal areas (like my apartment) and I have noticed it helps me go from about 3 hours of screen time to 4.5. I think the MMS issues are a good point and I feel like this solution is slightly more elegant because even with mobile data disabled, the phone is still holding an LTE signal. Ymmv, obviously
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Click to collapse
Hi can you explain whats the settings on tasker to do such a thing? Ive never used it but I have heard good things and just bought the app!

unk3 said:
Hi can you explain whats the settings on tasker to do such a thing? Ive never used it but I have heard good things and just bought the app!
Click to expand...
Click to collapse
First you'll need root and this plugin (make sure to enable external access in the plugin app)
Basically, create a profile that runs whenever you connect to a network (you can leave it blank for all networks or press the search button to choose just your home network).
The entry task would basically wait 10 seconds and then run the plugin choosing wcdma/gsm (auto) as the network mode. Choose then to add an exit task which simply recalls the plugin and chooses the network mode as LTE, wcdma, gsm. You can even add an extra step to each task at the end which has tasker display a toast that you can have say LTE enabled or 3g mode only

BrokenWall said:
The issue with turning off mobile data is that it will cause problems with sending and receiving MMS, you may also have problems with SMS as well.
My HTC Sensation was really good at basically putting the radio to sleep when on Wifi and only waking when needing to send or receive data that will only work over the cell network.
Click to expand...
Click to collapse
SMS/MMS are sent via voice channels, not data.

floepie said:
SMS/MMS are sent via voice channels, not data.
Click to expand...
Click to collapse
SMS is sent over Voice channels. MMS still requires data.
I double checked and tested this on my Pure Edition on T-Mobile.
Disabled Wifi and Cellular Data
Sent a standard text message, it was received by the other party. Attempted to send a photo message, it was not able to send from my phone as well as the other party did not receive it. Though it did resend when data was enabled.

Tasker can't turn off mobile data since Lollipop update....
Any sugestions?

BrokenWall said:
SMS is sent over Voice channels. MMS still requires data.
I double checked and tested this on my Pure Edition on T-Mobile.
Disabled Wifi and Cellular Data
Sent a standard text message, it was received by the other party. Attempted to send a photo message, it was not able to send from my phone as well as the other party did not receive it. Though it did resend when data was enabled.
Click to expand...
Click to collapse
No one sends MMS messages now (apart from old people), since the advent of Whats app and the like, so its hardly a deal breaker.

Zammo76 said:
No one sends MMS messages now (apart from old people), since the advent of Whats app and the like, so its hardly a deal breaker.
Click to expand...
Click to collapse
Troll alert

Exclamation marks on WiFi and Phone signal

Every once in a while I go to use the phone and my WiFi and Phone signal will have exclamation points beside them. I have to disconnect and reconnect on the WiFi to fix the issue. Is anyone else having this issue?

I only see the exclamation point after boot or when I turn on WiFi: the antenna is in the process of connecting to the network / wireless router. Otherwise, I don't see the ! again.

I had it this morning. Turned off Wifi, and the cell exclamation point went away.

dhoppy said:
I had it this morning. Turned off Wifi, and the cell exclamation point went away.
Click to expand...
Click to collapse
Same here. My phone was sitting beside me and had been getting calls and text messages all day long. I picked it up to look for something on Google Play and it would not connect. I was getting it on my cell signal but that was before I turned on Advanced calling. I was out of town for a conference and would see it while I was on the phone and email was trying to sync. Things that make you go hmmmm.

This happened to me tonight for about an hour. I tried everything but eventually it came back on it's own but only on 3g.

Oaklands said:
Same here. My phone was sitting beside me and had been getting calls and text messages all day long. I picked it up to look for something on Google Play and it would not connect. I was getting it on my cell signal but that was before I turned on Advanced calling. I was out of town for a conference and would see it while I was on the phone and email was trying to sync. Things that make you go hmmmm.
Click to expand...
Click to collapse
The exclamation point means that the WiFi or cellular signal aren't getting connectivity. The reason that turning signals on/off works is because you force them to reconnect.
You're getting these indicators because for some reason, your WiFi and cell signal are dropping out. If you were at a conference for a few days, then it makes sense you would see that on WiFi (since conference centers notoriously have horrible WiFi; especially when you have a few hundred people all trying to use the WiFi at once). If you saw it on your cell signal, then for whatever reason the cell connectivity dropped out for a moment.
This also happens on other phones. Have you ever tried to use internet connectivity on another phone, only to have it not work? You see full signal strength; you see the data indicator look like it's trying to push / receive data; but for whatever reason, you're not getting data for the moment. This isn't new to the Moto X Pure. It happens on other phones as well. The only difference is that the Moto X Pure tells you its happening.

Honestly, I really don't remember it happening on my previous phones. I'm not saying it did not happen but if it did it was not on a regular basis like here. My business is in my home. I have a wireless router downstairs and upstairs. It has already happened twice today.

I regularly get connection timeouts when browsing the play store, surfing the web, and using xda. On both WiFi and cellular data. I'm assuming its a software issue.

I believe that the cell bars with an exclamation point means that you have voice but no data connectivity. That's the way it has tested out for me over the years on various Android phones. So, you can make and receive calls, but not data.
I think, but am not sure, that the exclamation point with the WiFi icon means that the OS connected to the WiFi access point but not the Internet. That would indicate a handshake issue between the phone and the access point/router, maybe resulting in the phone not receiving an IP address or something. Though I've only seen this happen once or twice over many years, disconnecting and reconnecting the WiFi (turning it off then on on the phone) usually clears the problem.

Just sent mine back as my signal issues really hindered use of phone. Was hoping for ROM before return deadline to see if it would fix it. But that has been slower than I thought. Tried everything in the book to fix this issue. Doesn't matter if I'm in excellent coverage or not. Screen off phone goes 1x then screen on stays until I play around with settings or hidden menu. This is on Verizon. Tried new sims. Wonder if Verizon is doing something to limit these unlocked phones.
Sent from my LG-VS980 using XDA Free mobile app

Easy thing to check, make sure your SIM is properly seated.
Sent from my XT1575 using Tapatalk

TheKlic said:
Easy thing to check, make sure your SIM is properly seated.
Sent from my XT1575 using Tapatalk
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Click to collapse
That was a given. New nano sim not trimmed down micro. At first I had trimmed my g2 micro sim which I thought was reason for issues at first. I have a friend at local Verizon store who is more knowledgeable than usual CS agents. Still couldn't get anything to stick. Hidden menu setting for network always switches back to lte ,gsm CDMA auto prl. Phone was purchased through amazon. Hope its just hardware related. Gonna go to best buy and pick one up there. Easier to deal with them.
Sent from my LG-VS980 using XDA Free mobile app

jmileti said:
That was a given...
Click to expand...
Click to collapse
Gotcha. I work in tech support, so I'm used to starting from the basics
Best of luck!
Sent from my XT1575 using Tapatalk

TheKlic said:
Gotcha. I work in tech support, so I'm used to starting from the basics
Best of luck!
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Liked the phone so much. I decided to reorder. Will have today. Here's to hoping it fixes my issue. Lots of signal issues with the custom ROMs right now. Especially Verizon users. Hope it gets ironed out soon. This really makes me think Verizon is doing something even though its not a carrier phone.

It's not necessarily a phone issue. My wife's Moto X 2013 and my Moto X 2015 had this come up on both phones at the same time, exclamation mark by both wifi and lte signal icons. Rebooting phone didn't help. Calling still worked, data did not. I went in and rebooted my router, and the exclamation marks went away on both phones.

I gotta try that.My fiance's X 2013 always gets it in the apartment.Maybe I should try to get her a new sim as well?
Sent from my XT1575 using Tapatalk

I had this happen to me today. I had installed an app that was burning through my cell data, used 90% and I have two weeks left on my billing cycle. I turned of cell data because even with just routine phone useage I did not see the 10% lasting. However after doing this I could not connect to wifi. I have full strength signal and it says it is connected but there is an exclamation mark by the wifi meter and nothing will connect to the internet. I turned cell data back on, and it connects, but wifi will not. I found that by running my vpn it connects and now I get data via wifi through the vpn. If I shut the vpn off, no more wifi data. WTF??? I've researched and this seems to be a lollipop issue on several different phones. I've tried every solution I could, (except for those that require root). Has no one found a solution for this? Motorola?

Tanker Bob said:
I believe that the cell bars with an exclamation point means that you have voice but no data connectivity. That's the way it has tested out for me over the years on various Android phones. So, you can make and receive calls, but not data.
I think, but am not sure, that the exclamation point with the WiFi icon means that the OS connected to the WiFi access point but not the Internet. That would indicate a handshake issue between the phone and the access point/router, maybe resulting in the phone not receiving an IP address or something. Though I've only seen this happen once or twice over many years, disconnecting and reconnecting the WiFi (turning it off then on on the phone) usually clears the problem.
Click to expand...
Click to collapse
i have sprint, so yes im without data sometimes and the exclamation point comes up when there is no data on the bars

anybody having issues with the handoff between WiFi and LTE?

If Im listening to Spotify at work or something and I'm connected to WiFi if I turn off WiFi and use LTE it doesn't know what to do I'm in a state of having LTE but it won't allow me to connect to anything unless I reboot. I'm using a TMobile version converted to OOS 9.0.12 rooted with magisk. The only thing I'm thinking is I'm using adguard as a VPN and I feel that might be messing up the handoff.
Any thoughts and help are appreciated I thank you in advance

Same problem.

Tsyina said:
Same problem.
Click to expand...
Click to collapse
Cool it's not just me

I noticed the same thing when steaming with Aimp. It's not a problem in general. Aimp is the only app in my lineup that does that. Data works, as I can browse and whatnot, even though Aimp is not detecting the switch. When switching to data, I just shutdown Aimp, wait a minute or two and fire it up again. I played around with the mobile data always active option in developer options but it didn't help.
Tmo convert - 9.0.13

It happens way before for me even in t-mobile firmware. I also did convert from t-mobile to one plus firmware with every setting retain. The handoff between LTE and wifi is very slow(The only good handoff experience i ever have for LTE and wifi is from Samsung, it switch immediately when wifi is lost). The 6T keeps hanging onto the wifi signal even when it really low and doesn't have a connection. The reverse would also apply, the 6T try to connect to known wifi and hand off too early and the connection got cut. I use youtube vance it a take some time for the connection to reconnect or I have to manually refresh, the same situation for other apps.

I just tried switching while streaming a YouTube video. The handoff was immediate when switching back and forth a few times. I'm convinced it's just certain apps that get hung up.

Cablespider said:
I just tried switching while streaming a YouTube video. The handoff was immediate when switching back and forth a few times. I'm convinced it's just certain apps that get hung up.
Click to expand...
Click to collapse
For me manually switching does happen immediately with youtube, it the problem when driving and you can't do that. My 6T will try to hang onto my wifi signal until it goes down to one bar and connection got cut off, then it switches. However during the hanging onto the wifi signal portion there are no connection. I do have smart switch enable.

well think I figured out the handoff issue at least my problem, using adguard as a VPN was messing with the handoff after pausing it the handoff is instantaneous

I have a similar issue when I'm at work I use Wi-Fi but when I leave work and I'm out of range of Wi-Fi it doesn't switch over to LTE a lot of times it'll just show you know my full signal but it doesn't say LTE and I have no internet then the only way I found the fix it is by rebooting my phone does anybody know how to maybe correct this and by the way I'm not using any VPN or any weird apps

I experienced the same thing when I was on T-Mobile service. About a month ago I switched back to Verizon and noticed the handoff was much faster to the point where you didn't notice and apps didn't notice. Not sure if it matters but when I switched to Verizon I was running the oneplus 6 pixel expirence caf build and still am right now.

I pretty much stopped using wi-fi. I don't use a lot to begin with. Straight Talk boosted their data limit to 25GB a few months ago. Even with streaming, I never get even close to going over. Before, I use to have wi-fi auto switch turned on, but never noticed a problem with it switching between wi-fi and LTE.