Database Users

Bought a Verizon PrePaid Moto G Today...

So let me tell you how this went down...
First, I go to a local Best Buy Mobile store to check out the Moto G for my girlfriend. They tell me they can't sell me one in the store until Jan. 9th, but if I purchase one online and choose to pickup in the store, I could get one. So I stand in the store, buy the phone on my GS4, and pick it up at the counter. Weird process, but whatever.
So I bought the phone. The lady at the register assured me that I would be able to use this on her line (which is a contract line). Go to activate it, and find out that it can't be done until the 9th. That's cool, no problem. Once I get home, I find out that the phone will only work on a prepaid line and BestBuy did not inform me of this. I go back up to the store to return it, but they won't take it back because it's opened. Oh, I forgot to mention, the lady at the damn counter was the one who opened it!
So, is there ANY way that I could get this to activate on a contract line without having it activated on a prepaid line for 6 months, or am I screwed? If not, is there a good way to bypass the activation and use it solely as a wifi "tablet" (for my girlfriend's kid)?
If I actually am screwed, anyone want this thing for $80 shipped in the continental US?

That's a lie about it being opened. I have returned prepaid phone there on several occasions. There is something either shady about your story or the person working but something isn't adding up here.
Sent from my XT1034 using XDA Premium 4 mobile app

There is no SIM slot right?

big gulps huh? said:
That's a lie about it being opened. I have returned prepaid phone there on several occasions. There is something either shady about your story or the person working but something isn't adding up here.
Sent from my XT1034 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Yeah, I thought something was fishy about that too. I'm going to try and take it back when someone else is working.
szymgio said:
There is no SIM slot right?
Click to expand...
Click to collapse
Correct, there is no SIM slot.

rngrdanny22 said:
If not, is there a good way to bypass the activation and use it solely as a wifi "tablet" (for my girlfriend's kid)?
Click to expand...
Click to collapse
You can bypass the activation easily, simply hit next 1 time, pull down the notification center, click on the multitasking button and swipe away the activation screen quickly, and boom! You have a $100 iPod touch alternative (which is why I bought it) I recorded a short video to show you, wiped it real quick because I just got it yesterday anyways
Code:
youtu.be/qhphsyRFEy4

rngrdanny22 said:
Yeah, I thought something was fishy about that too. I'm going to try and take it back when someone else is working.
Correct, there is no SIM slot.
Click to expand...
Click to collapse
It doesn't make sense to buy device without SIM slot...

szymgio said:
It doesn't make sense to buy device without SIM slot...
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Click to collapse
Why? CDMA phones have never used SIM slots. It's only with LTE now that Verizon and Sprint have used SIMs in their phones

wws12 said:
Why? CDMA phones have never used SIM slots. It's only with LTE now that Verizon and Sprint have used SIMs in their phones
Click to expand...
Click to collapse
I like to have choice.

uhm it was my impression that with bestbuy you can return prepaid phones opened within 14 days, the part you left out of your story is how long you waited to return the phone!
rngrdanny22 said:
So let me tell you how this went down...
First, I go to a local Best Buy Mobile store to check out the Moto G for my girlfriend. They tell me they can't sell me one in the store until Jan. 9th, but if I purchase one online and choose to pickup in the store, I could get one. So I stand in the store, buy the phone on my GS4, and pick it up at the counter. Weird process, but whatever.
So I bought the phone. The lady at the register assured me that I would be able to use this on her line (which is a contract line). Go to activate it, and find out that it can't be done until the 9th. That's cool, no problem. Once I get home, I find out that the phone will only work on a prepaid line and BestBuy did not inform me of this. I go back up to the store to return it, but they won't take it back because it's opened. Oh, I forgot to mention, the lady at the damn counter was the one who opened it!
So, is there ANY way that I could get this to activate on a contract line without having it activated on a prepaid line for 6 months, or am I screwed? If not, is there a good way to bypass the activation and use it solely as a wifi "tablet" (for my girlfriend's kid)?
If I actually am screwed, anyone want this thing for $80 shipped in the continental US?
Click to expand...
Click to collapse

Nice
skyhawk21 said:
uhm it was my impression that with bestbuy you can return prepaid phones opened within 14 days, the part you left out of your story is how long you waited to return the phone!
Click to expand...
Click to collapse
The Verizon phone has only been available for 3 days. He's no way near the 14 day limit. Love the attitude.

szymgio said:
I like to have choice.
Click to expand...
Click to collapse
Cool story, brah. Nonetheless, I guess you missed the fact that he bought this for his girlfriend who is under contract with Verizon which is a CDMA carrier. You can't buy a GSM phone and use it on a CDMA carrier. The only time one would need a SIM card slot is if you're using it on Sprint or Verizon's LTE network and since this phone doesn't have LTE....

Thanks for the responses guys! I'll try the unlock method later tonight when I have the phone in hand again (girlfriend still has it at the moment).
As for the return policy, I agree with y'all. I probably should be able to take it back, but the lady at the counter seemed like she might have been new or something. I actually tried to take it back about 4 hours later, so way within the 14 day window mentioned earlier.
On a side note, I won't be using the phone either way as I just went ahead and bought a like-new GS3 from a friend that she is going to use (wish I would have known he was selling it PRIOR to all this). If I can use it as a tablet, I'll just let her kid have it, but if not, I'll try and take it back again.
Will keep everyone posted!

keep us posted guy, I might take you up on that offer.
Good luck.
Sent from my SCH-I535 using Tapatalk 2

sicembaylor said:
Cool story, brah. Nonetheless, I guess you missed the fact that he bought this for his girlfriend who is under contract with Verizon which is a CDMA carrier. You can't buy a GSM phone and use it on a CDMA carrier. The only time one would need a SIM card slot is if you're using it on Sprint or Verizon's LTE network and since this phone doesn't have LTE....
Click to expand...
Click to collapse
Can you use this phone with other CDMA carrier?

So I can buy one at best buy at 99 usd and use or not? No need anything like an active line or anything else?
Sent from my Moto G

Lay295 said:
You can bypass the activation easily, simply hit next 1 time, pull down the notification center, click on the multitasking button and swipe away the activation screen quickly, and boom! You have a $100 iPod touch alternative (which is why I bought it) I recorded a short video to show you, wiped it real quick because I just got it yesterday anyways
Code:
youtu.be/qhphsyRFEy4
Click to expand...
Click to collapse
Alejandrissimo said:
So I can buy one at best buy at 99 usd and use or not? No need anything like an active line or anything else?
Sent from my Moto G
Click to expand...
Click to collapse
read post above. I my self haven't bought one yet. buy looks like we can
Sent from my SCH-I535 using Tapatalk 2

Alejandrissimo said:
So I can buy one at best buy at 99 usd and use or not? No need anything like an active line or anything else?
Sent from my Moto G
Click to expand...
Click to collapse
Correct. After being told they didn't have any at my local store I was happy to inform them that they had 8 of them in stock which was very easy to find out online, and a little arguing about whether or not they could sell it yet, as well as a call to their Verizon rep, I finally was able to procure a Moto G without activating it. Hoping to find out this will work immediately with PagePlus.

Good news everyone, I was able to bypass the activation screen and unlock the phone for "tablet" use (using the methods mentioned in this thread). After playing with the phone for a little while, I gotta say, I actually like the thing! While we won't be using this as a phone, I will probably keep it to use as a MP3 player for the house.
I played around with the features a little and the only real disappointment that I saw was the camera. Maybe I'm use to the 13MP on the GS4, but the picture quality just didn't seem very good. Better than my girlfriend's old iPhone 4, but lacking nonetheless.

Willieumm said:
Correct. After being told they didn't have any at my local store I was happy to inform them that they had 8 of them in stock which was very easy to find out online, and a little arguing about whether or not they could sell it yet, as well as a call to their Verizon rep, I finally was able to procure a Moto G without activating it. Hoping to find out this will work immediately with PagePlus.
Click to expand...
Click to collapse
Let me know how that works out. I tried and the pageplus rep said that the phone was unable to work, and it needed to be 'unlocked.' I wonder if I just got someone who didn't know what to do.

I returned my Verizon prepaid moto g today to BB. I did not have any issues. They did check to see if it had been activated. They turned the phone on and seeing the activate wizard appear turned it off. They only thing I didn't get back was the $0.70 for a 911 fee.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app

Unable to Activate Motorola Purchased Device on Sprint

Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.

decke003 said:
Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
Click to expand...
Click to collapse
Yeah, we already know that sprint white listed the phones and only activates one from GPS and their, but seeing that motorola its a manufacturer and not a carrier they should let you activate it. Keep us informed, hopefully they let you.

I received my 64GB blue version this morning from Moto. Ran into the same thing, even took it to a Sprint Corporate store. They told me I have to call motorola, I'm on the phone with Moto now.

Wow, how awful!

According to my dealing with customer service, Google Play devices and those purchased directly through Sprint are the only ones that will be eligible for activation.
I really try to stick up for Sprint most of the time.... but this is just brain dead stupid.

are you guys serious?? wow that means Verizon is going to give hell to activate these nexus 6. im on verizon.. still trying to order a 64gb from Moto.

Ok, so I have someone at Moto that is going to be reaching out to Sprint, he'll call me when he gets any updates.

seezar said:
Ok, so I have someone at Moto that is going to be reaching out to Sprint, he'll call me when he gets any updates.
Click to expand...
Click to collapse
Crap. This BS needs to stop. I'm wondering how on Earth it can even be legal.

I remember last year it took a while for sprint to add the GPS 32gb nexus 5 IMEIs to their system. This might be a similar issue

Skripka said:
Crap. This BS needs to stop. I'm wondering how on Earth it can even be legal.
Click to expand...
Click to collapse
Because corporations run our country.

Luxferro said:
Because corporations run our country.
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Click to collapse
If Motorola doesn't get Sprint to about face on this fast, I'm demanding that they cancel my order whether they claim to be able to or not.
Claiming their phone can be purchased through them and activated anywhere only for it not to be is false advertising.

Yeah it is very frustrating. But I did finally speak to someone at Moto that understood so I'm hopeful it'll get straightened out. Though it sucks that it really in Sprint's hands to get resolved and I hope they don't take very long.

edd247 said:
I remember last year it took a while for sprint to add the GPS 32gb nexus 5 IMEIs to their system. This might be a similar issue
Click to expand...
Click to collapse
Yes. This is hopefully the same issue. If this was a big restriction then I'm not sure why they were willing to send all of us SIM cards for the device.

decke003 said:
Hey,
I think we all knew this was possible, but I am confirming that my Nexus 6 that was purchased directly from Motorola is not white listed for activation on Sprint.
I am trying to work with Sprint for a solution, and I will update if I find anything new.
FYI, the device is a Cloud White 32gb.
Click to expand...
Click to collapse
Are you trying to activate the phone with new service on Sprint or are you just not getting your current SIM to work?
With the Nexus 7 LTE, this happened last year at Verizon if you tried to add a new line. They didn't have the IMEIs in their system. But if you just slapped in a Verizon SIM, it worked just fine.

decke003 said:
According to my dealing with customer service, Google Play devices and those purchased directly through Sprint are the only ones that will be eligible for activation.
I really try to stick up for Sprint most of the time.... but this is just brain dead stupid.
Click to expand...
Click to collapse
Have you tried contacting moto?

kellex said:
Are you trying to activate the phone with new service on Sprint or are you just not getting your current SIM to work?
With the Nexus 7 LTE, this happened last year at Verizon if you tried to add a new line. They didn't have the IMEIs in their system. But if you just slapped in a Verizon SIM, it worked just fine.
Click to expand...
Click to collapse
It is an existing line, but a new SIM (Old phone took a Micro SIM). It is my understanding that Sprint's system does not work that way, but I could be wrong.
seezar said:
Have you tried contacting moto?
Click to expand...
Click to collapse
I have not, though I will do so shortly.

So it sounds like the same problem we saw last year at Verizon. Sprint doesn't have the IMEIs yet. I bet if you chopped down your micro to a nano SIM size, stuck it in, it would work.

there is a VZW customer that recieved his order from Moto today and it worked... so VZW customers are okay it seems.

Skripka said:
If Motorola doesn't get Sprint to about face on this fast, I'm demanding that they cancel my order whether they claim to be able to or not.
Claiming their phone can be purchased through them and activated anywhere only for it not to be is false advertising.
Click to expand...
Click to collapse
um, what? this is a crappy carrier issue, not a manufacturer issue. it's not false advertising, it's Sprint being a sh*tty company. if anything, you should look at cancelling your sprint service.

decke003 said:
It is an existing line, but a new SIM (Old phone took a Micro SIM). It is my understanding that Sprint's system does not work that way, but I could be wrong.
I have not, though I will do so shortly.
Click to expand...
Click to collapse
So it sounds like the same problem we saw last year at Verizon. Sprint doesn't have the IMEIs yet so they can't activate the phone with a new SIM. I bet if you chopped down your micro to a nano SIM size, stuck it in, it would work. Might be worth a try since you are going to lose that SIM anyway.

Will Verizon try to interfere with Moto Pure?

Not seeing Verizon being amicable with this device the more I think about it and would not be surprised to see Verizon not part of the network. They are big, arrogant and like all the bloat to help drive data mining and other service revenue the bloat gives them. The precedent this sets if were successful is not in Verizon's best interests of bloat bait. Sure, you would think Verizon is still raking in the monthly service fees, but they love their bloat.
The Droid Maxx 2 (aka Moto X Play) has added to my perhaps overly cynical view of the situation.

Verizon isn't selling this phone, so they can't interfere with it. Motorola is selling it directly, and as far as I know it's already a fact that it will work with Verizon. If it's like the Nexus 6 at launch though, it will work fine by swapping SIMs, but it may not work immediately to activate new service on.

Received mine yesterday. Active SIM recognized VZW, but wouldn't activate. Tier 2 tech support had to manually enter, maybe take 8 hrs, so they say... :/

former_tarheel said:
Received mine yesterday. Active SIM recognized VZW, but wouldn't activate. Tier 2 tech support had to manually enter, maybe take 8 hrs, so they say... :/
Click to expand...
Click to collapse
That's interesting.. was it nano sum active or you cut down , and which phone it came from ?
Sent from my SM-N910V using Tapatalk

patt2k said:
That's interesting.. was it nano sum active or you cut down , and which phone it came from ?
Sent from my SM-N910V using Tapatalk
Click to expand...
Click to collapse
Original uncut nanoSIM from a Moto Nexus 6 (AMZN/VZW), which I didn't keep - horrible experience all-around.
While the Moto XP so far gives me some reminder, I like the Moto suite a lot. Have had some limited heat from
charging the battery, but that has always happened to me first time around. It goes away after a cycle or two
of discharge/charge. VZW is still clueless re: BYOD IMHO, and I think I knew more than the in-store rep w/ 11 yrs exp.

former_tarheel said:
Original uncut nanoSIM from a Moto Nexus 6 (AMZN/VZW), which I didn't keep - horrible experience all-around.
While the Moto XP so far gives me some reminder, I like the Moto suite a lot. Have had some limited heat from
charging the battery, but that has always happened to me first time around. It goes away after a cycle or two
of discharge/charge. VZW is still clueless re: BYOD IMHO, and I think I knew more than the in-store rep w/ 11 yrs exp.
Click to expand...
Click to collapse
I think it might take a whole for vzw to have all imei numbers. Hopefully mine will be shipped tomorrow, I bought nano sim card cutter.
Sent from my SM-N910V using Tapatalk

geoff5093 said:
Verizon isn't selling this phone, so they can't interfere with it. Motorola is selling it directly, and as far as I know it's already a fact that it will work with Verizon. If it's like the Nexus 6 at launch though, it will work fine by swapping SIMs, but it may not work immediately to activate new service on.
Click to expand...
Click to collapse
They might not be able to interfere (as much) but they certainly don't seem any more prepared for BYOD, IMHO. They didn't appear willing earlier today, but I held their feet to the fire,
esp. since I'm off contract in two months, which I reminded them of - as well as the fact that this device works with any major US carrier.

Saw an unboxing and the guy had no issues at all with VZW and then there's this to add credibility...
http://www.droid-life.com/2015/09/09/verizon-will-allow-you-to-activate-the-moto-x-pure-edition/
Sent from my XT1575 using XDA Free mobile app

Got mine this morning. Took it to Verizon (don't have a nano sim). The rep couldn't register the IMEI in the Verizon db, but he activated a nano sim with another device, and after putting it in mine I was good to go.

rehpyc said:
Got mine this morning. Took it to Verizon (don't have a nano sim). The rep couldn't register the IMEI in the Verizon db, but he activated a nano sim with another device, and after putting it in mine I was good to go.
Click to expand...
Click to collapse
Did he activate using your old device imei number or he simply used any imei number so that system registers it ?
Sent from my SM-N910V using Tapatalk

I was able to use my Straight Talk Verizon sim with my Moto X. When I talked with ST support they claimed it wouldn't work. I wasn't able to register the Moto X on the website with my IMEI it was forcing me to GSM activation. I activated the sim using another phone's serial, popped the sim in my Moto X, it got stuck on the activating wireless screen, but when I rebooted it connected to Verizon LTE and voice.

I popped my SIM in from my droid Maxx. Initially it worked, but then didn't. Then went to a corporate store that swore there was nothing they can do. Will next try an authorized retailer. GRRRRRR!
Sent from my XT1080 using XDA Free mobile app

This all sounds like its going to be a pain in the butt to get activated on VZW. I have a N6 that i was planning to sell and if i just swap the sim dont think ill be able to sell it. VZW is always a pain in the butt with this stuff, i only wish there service wasnt better then most by me

I went to Verizon and they tried activating but no luck. Came home and cut my micro sim from my HTC One M7 and popped it in. Working just fine now.
Sent from my XT1575 using Tapatalk

They WILL need to activate the sim using a diff phone's imei. Just tell the rep that's what needs to be done, if he doesn't attempt it himself. So far no issues.
Sent from my XT1575

After the corporate store debacle I went to an authorized seller store. They were much nicer. He suggested we take the SIM out of my Maxx, put it back in the pure and then turn the pure back on. Voila, so far it has worked. This morning when I put the SIM in I didn't power down and then turn the phone back on fwiw.
Sent from my XT1575 using XDA Free mobile app

benjamminh said:
I popped my SIM in from my droid Maxx. Initially it worked, but then didn't. Then went to a corporate store that swore there was nothing they can do. Will next try an authorized retailer. GRRRRRR!
Sent from my XT1080 using XDA Free mobile app
Click to expand...
Click to collapse
Someone in moto forums said to activate a nano sim without IMEI number he did it with rep on the phone.
Did you try that?

[Q][New Verizon Activation]

Has anyone activated the MXP as a new Verizon contract? I have read thorough the post and have seen mostly people that have already had Verizon contracts and just put that Sim in the MXP.
Sent from my SCH-R530U using Tapatalk

I'm wondering the same having only used GSM phones. So far I'm using my AT&T SIM but believe Verizon has better coverage in my area (western CT).
On their site I started here (scroll down) with the 'I'm not with Verizon' button, then chose 'I have my own device' on the popup and got to a page I can't directly link that asks for my device ID/IMEI, and then tells me "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network."
I would like the 3 GB $45/mo plan and am assuming that's with no contract and should be available for the Moto XPE, right? I can go to a store but I'd like to know the facts first to avoid getting derailed by unknowledgeable/uncooperative staff, though I'd prefer doing it online if I can get past the phone ID barrier. Maybe they'll update their approved phones soon but I'd like to shift over before the 20th when my current month ends with AT&T. Should I try calling them and has anyone done that successfully?

Dahenjo1 said:
I'm wondering the same having only used GSM phones. So far I'm using my AT&T SIM but believe Verizon has better coverage in my area (western CT).
On their site I started here (scroll down) with the 'I'm not with Verizon' button, then chose 'I have my own device' on the popup and got to a page I can't directly link that asks for my device ID/IMEI, and then tells me "The phone associated with the Device ID you entered is not compatible with the Verizon Wireless network."
I would like the 3 GB $45/mo plan and am assuming that's with no contract and should be available for the Moto XPE, right? I can go to a store but I'd like to know the facts first to avoid getting derailed by unknowledgeable/uncooperative staff, though I'd prefer doing it online if I can get past the phone ID barrier. Maybe they'll update their approved phones soon but I'd like to shift over before the 20th when my current month ends with AT&T. Should I try calling them and has anyone done that successfully?
Click to expand...
Click to collapse
Yeah. I am thinking we have to take it to the store and have it activated. Tell me how it goes and what you decide.
Sent from my SM-P600 using Tapatalk

I called the number on the website and got a sales associate who also took my IMEI and said it's not currently 'registered' (the word he used) on Verizon, so I can't get a new account using it. He couldn't/wouldn't give any clear idea on if/when it will be but did say the new plans are no-contract now. My guess is a store will tell us the same thing, so won't bother unless we hear of success stories from others and how they did it.

Dahenjo1 said:
I called the number on the website and got a sales associate who also took my IMEI and said it's not currently 'registered' (the word he used) on Verizon, so I can't get a new account using it. He couldn't/wouldn't give any clear idea on if/when it will be but did say the new plans are no-contract now. My guess is a store will tell us the same thing, so won't bother unless we hear of success stories from others and how they did it.
Click to expand...
Click to collapse
Someone on motorola forums wrote to activate without entering any IMEI number,because system will show that IMEI is not in their system.

I wonder if buying a prepaid Verizon Sim then using that to open a normal Verizon.
Sent from my SCH-R530U using Tapatalk

Orion116 said:
I wonder if buying a prepaid Verizon Sim then using that to open a normal Verizon.
Sent from my SCH-R530U using Tapatalk
Click to expand...
Click to collapse
Or simply buy a regular sim card for htc m9 on ebay or wherever and then chat with them or call and ask them to activate without device,tell them you are using non-vzw device which works just fine on Verizon,or some people had success at corporate stores with managers activating,or if you have a good premium retailer try that as well.

Need an imei of a device that takes a nano sim that is allowed on VZW network. I wasn't making a new account but I needed the nano sim. Wife's device (galaxy s6)is on the account and had the VZW rep use her device imei to issue me a simcard. Works perfect.

patt2k said:
Or simply buy a regular sim card for htc m9 on ebay or wherever and then chat with them or call and ask them to activate without device,tell them you are using non-vzw device which works just fine on Verizon,or some people had success at corporate stores with managers activating,or if you have a good premium retailer try that as well.
Click to expand...
Click to collapse
Yeah it all depends on the tech I think. I have heard of all kinds of stories about the "techs", lol
Sent from my SCH-R530U using Tapatalk

NoFear1183 said:
Need an imei of a device that takes a nano sim that is allowed on VZW network. I wasn't making a new account but I needed the nano sim. Wife's device (galaxy s6)is on the account and had the VZW rep use her device imei to issue me a simcard. Works perfect.
Click to expand...
Click to collapse
This is why I think using a prepaid Sim might work, because since is under Verizon's BYOD, Bring Your Own Device, that they will allow it to be activated. I am then wondering if I then ask for a normal contract if it would be simpler.
Sent from my SCH-R530U using Tapatalk

What a pain in the @$$ all this seems... If Verizon isn't doing contracts what do they care? We are still paying for there service... I don't get how what phone you will use on it matters? I am planning to go back to Verizon but I don't want to deal with this when I do. Grr
Sent from my XT1575 using Tapatalk

Tfast500 said:
What a pain in the @$$ all this seems... If Verizon isn't doing contracts what do they care? We are still paying for there service... I don't get how what phone you will use on it matters? I am planning to go back to Verizon but I don't want to deal with this when I do. Grr
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
I am now thinking if the device is purchased directly for Motorola then it will active on Verizon but if it is bought else where then it is an issue.
Sent from my SCH-R530U using Tapatalk

Bump
Sent from my SCH-R530U using Tapatalk

Orion116 said:
I am now thinking if the device is purchased directly for Motorola then it will active on Verizon but if it is bought else where then it is an issue.
Sent from my SCH-R530U using Tapatalk
Click to expand...
Click to collapse
There's only 3 places to buy from: Motorola, Amazon and Best Buy. If you're buying from Best Buy, they can activate it for you. I believe with Amazon, you would have to go to your carrier just like if you bought from Motorola.

Pretty irritating
I bought the prepaid sim pack yesterday & spent an hour and a half on the phone with them and can't get it activated. Does anyone know what to do? Apparently the device isn't in the system according to the techs I spoke with even though you can enter it in the device compatibility and it says it is

Google Play Pixel XL locked by Big Brother Red

I didn't think this was possible, but I got a replacement Pixel XL from Google months ago (They even had to manually add the phone to their network since it was from Google) to replace my VZW Pixel XL. I had no problems, OEM unlocking toggle was always enabled. Recently I went to OP3, and was trying to pass the Safetynet check and as a troubleshooting step I locked the BL thinking I could unlock it again since I did NOT have a VZW Pixel XL. To my surprise I'm now SOL, and unable to unlock it now it appears VZW is checking their IMEIs and rather the Pixel is from them or not they'll disable OEM unlocking on Android 8

FUZER384 said:
I didn't think this was possible, but I got a replacement Pixel XL from Google months ago (They even had to manually add the phone to their network since it was from Google) to replace my VZW Pixel XL. I had no problems, OEM unlocking toggle was always enabled. Recently I went to OP3, and was trying to pass the Safetynet check and as a troubleshooting step I locked the BL thinking I could unlock it again since I did NOT have a VZW Pixel XL. To my surprise I'm now SOL, and unable to unlock it now it appears VZW is checking their IMEIs and rather the Pixel is from them or not they'll disable OEM unlocking on Android 8
Click to expand...
Click to collapse
What are you using to check safetynet

pcriz said:
What are you using to check safetynet
Click to expand...
Click to collapse
Safetynet is the last of my concerns now after these course of events

FUZER384 said:
Safetynet is the last of my concerns now after these course of events
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Click to collapse
You already answered the question of whether or not the system was modified or not when you locked it in another thread.

pcriz said:
You already answered the question of whether or not the system was modified or not when you locked it in another thread.
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Yeah it was modified but I was trying use Magisk for the root then lock the BL to see if that would make it pass. Just messing around not expecting to be locked out like I had a VZW device

I feel like an idiot I bought mine 3 days ago and it was on 7.1 . I put my VZW sim In and it just went right into the update I'm so pissed it did that.. I really wanted to run Pure Nexus.
I'll put $25 in toward the bounty.

jspencer89 said:
I feel like an idiot I bought mine 3 days ago and it was on 7.1 . I put my VZW sim In and it just went right into the update I'm so pissed it did that.. I really wanted to run Pure Nexus.
I'll put $25 in toward the bounty.
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I wouldn't mind putting cash down either but when its a workaround and the same device being sold without a permanently locked BL, its gonna be super tough for a dev to think its worth it. Most likely we'll have to get new devices from Google....somehow

FUZER384 said:
I wouldn't mind putting cash down either but when its a workaround and the same device being sold without a permanently locked BL, its gonna be super tough for a dev to think its worth it. Most likely we'll have to get new devices from Google....somehow
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The only somehow is to buy one.
Sent from my Pixel using XDA-Developers Legacy app

Dumb question, would factory resetting and biting with another soon such as at&t or FreedomPop work to allow unlocking?

No. It's been tried time and time again.
Sent from my Pixel using XDA-Developers Legacy app

jrk190 said:
Dumb question, would factory resetting and biting with another soon such as at&t or FreedomPop work to allow unlocking?
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Like Bobby janow said, it's been tried and it doesn't work. I'm with TMO now and it is just as locked down as ever. But this is the first time I'm satisfied with stock and don't care about unlocking it. If I didn't like it, I'd sell this one and buy the GPE.

chapelfreak said:
Like Bobby janow said, it's been tried and it doesn't work. I'm with TMO now and it is just as locked down as ever. But this is the first time I'm satisfied with stock and don't care about unlocking it. If I didn't like it, I'd sell this one and buy the GPE.
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My thoughts exactly. As long as I get updates, I'm not picky.

chapelfreak said:
Like Bobby janow said, it's been tried and it doesn't work. I'm with TMO now and it is just as locked down as ever. But this is the first time I'm satisfied with stock and don't care about unlocking it. If I didn't like it, I'd sell this one and buy the GPE.
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I have a GPE Pixel and I'm still locked down maybe from IMEI from Verizon
Sent from my Pixel XL using Tapatalk

FUZER384 said:
I have a GPE Pixel and I'm still locked down maybe from IMEI from Verizon
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Verizon doesn't lock down Google Store bought Pixels. I had my Pixel on Verizon for months and never had an issue.
If you phone IS malfunctioning in any way (cannot unlock bootloader), you should have no issue getting a replacement from Google.

xocomaox said:
Verizon doesn't lock down Google Store bought Pixels. I had my Pixel on Verizon for months and never had an issue.
If you phone IS malfunctioning in any way (cannot unlock bootloader), you should have no issue getting a replacement from Google.
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Technically my phone was a warranty replacement from Google. The initial purchase was from Verizon then Google replaced it with theirs. That still should hold true tho
Sent from my Pixel XL using Tapatalk

FUZER384 said:
Technically my phone was a warranty replacement from Google. The initial purchase was from Verizon then Google replaced it with theirs. That still should hold true tho
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Google has shipped a number of VZ phones to VZ customers under warranty.

TonikJDK said:
Google has shipped a number of VZ phones to VZ customers under warranty.
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And to that I'll add when I received mine it took 2 days to activate because they said since it was from Google it had NOT been added to their network. They had to add the phone by IMEI manually then activate. I believe I was one of the first to report this but it happens if you get a Google RMA.
Sent from my Pixel XL using Tapatalk

FUZER384 said:
And to that I'll add when I received mine it took 2 days to activate because they said since it was from Google it had NOT been added to their network. They had to add the phone by IMEI manually then activate. I believe I was one of the first to report this but it happens if you get a Google RMA.
Sent from my Pixel XL using Tapatalk
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So the way I figure it the devices all come from Google. When devices are shipped directly to Verizon as they scan them into their system. Devices that come directly from Google don't get that chance to be populated in their system because they have no manifest or physical interaction with the device.
How is your device labelled in your account information?

pcriz said:
So the way I figure it the devices all come from Google. When devices are shipped directly to Verizon as they scan them into their system. Devices that come directly from Google don't get that chance to be populated in their system because they have no manifest or physical interaction with the device.
How is your device labelled in your account information?
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Not sure how to answer that. Can you give me some direction on where to get that? Verizon app?
Sent from my Pixel XL using Tapatalk

FUZER384 said:
Not sure how to answer that. Can you give me some direction on where to get that? Verizon app?
Sent from my Pixel XL using Tapatalk
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You can view your devices from the verizon webpage. When you log in and look at your account, there is likely a page for device info.