My wifes Huawei P9 Lite seemed to have an OTA update and for some reason it has failed to install. I'm not sure if the OTA was from a while a go and she just ignored it.
It is now stuck in a bootloop on the screen:
"Software install failed!"
The only option is to reboot system now. This just repeats the process, I can't seem to turn the phone off at all by holding the power button. And if I try holding power and Volume down or up after a reboot nothing happens and it goes back to the screen when it tries to install the software, and fails.
This phone is not rooted or anything like that, I think it was on Marshmallow. Bootloader still locked.
What can I do to fix this?
So, heres a guide to recover:
1. Go to huwaeifirmware.com and search your Device.
2. take a SD card. Create in the root of it an dload folder
3.put in the dload folder the UPDATE.APP
4.When turning on, hold the POWER + Vol DOWN + Vol UP
5.Let the "Update" finish.
DONE
If that doesnt work, try go to recovery mode and wipe data.
Have a nice day!
PS: I live in Germany. Thats why my english is so bad.
Related
No luck with the manual update. Tried it twice. Down loaded the file, moved it to /sdcard and renamed it update.zip and also tried just "update" with no extension. When I rebooting using the instructions, I saw a message in the top box that said "preparing SD card" but then nothing happened after that.
Any ideas?
after loading the zip on the phone power off /
hold vol down + power/ hit power on bootloader then hit power on recovery/
at the screen with the red triangle hold vol up + power/
then do install update.zip/
wait like 5 mins and dont do anything , the phone will power itself off and like a couple of times
boom your done doesn't wipe but you might need to resetup widgets
Tried that too and still no luck. I know the file's in the right place, but whenever I power up, it's not goiing into the mode where I can choose recovery. It's basically booting up normally after it says "preparing SD card". Strange. I guess I'm stuck waiting on the OTA update from tmob.
tiger4366 said:
Tried that too and still no luck. I know the file's in the right place, but whenever I power up, it's not goiing into the mode where I can choose recovery. It's basically booting up normally after it says "preparing SD card". Strange. I guess I'm stuck waiting on the OTA update from tmob.
Click to expand...
Click to collapse
So you're saying you can't get to fastboot?
eViL D: said:
So you're saying you can't get to fastboot?
Click to expand...
Click to collapse
Yes, can't get to fast boot. Saw instructions for holding up-volume + trackpad then powering on. Also saw instructions holding down volume than power on.
Neither gets me there.
happened to me also a couple times. take the battery out then put it in, hold down trackpad and press or hold power button while holding trackpad down and then choose bootloader and then recovery
ok. It was my mis-understanding of the directions. I wasn't holding the keys until fastboot menu came up. Got it now. Thanks
Do i unzip the file or leave it how i download the file and just rename it update
(Never Mind Figured it out my self)
You leave it zipped. It doesn't download to the /sdcard root, so you have to move it then rename it to update.zip. Initially, I left off the file extension, but it was expecting it so it failed. After I added back the .zip, it worked flawlessly.
My one mistate was not holding down the keys to get into Fastboot. I was just pressing them simultaneously, not holding. After figuring that out, it was all cool.
Last week my girlfriend's Huawei P8 Lite suddenly started bootlooping. She noticed this when she picked it up from the table after not having touched it for an hour or so, so we can't be sure how it happened, but I assume the phone might have been installing an ota update and the battery died meanwhile. Can this be?
Anyway, it doesn't get any further than a bootloop now. It shows the recovery screen with the three options: 1. Reboot system now 2. Wipe data/factory reset 3: Wipe cache partition
After showing this screen for like half a minute, it reboots again, every time.
Choosing option 2 doesn't help anything; the factory reset succeeds but it just boots and loops the same way again.
When I plug the phone into my computer it gives me these options: 1. Reboot 2. Download new version and recovery 3. Shutdown.
Again for half a minute or so and bootlooping. When I choose option 2 it says 'Download and recovery', and if I do that it always get stuck at '5% installing update'. No change there either.
So I thought I'll try to locally update/fresh install by downloading the latest EMUI and putting the dload>update.app into the root of the SD card. I found on the web that you then have to boot the phone by pressing volume up+volume down+power button to install a local update, BUT unfortunately the volume up button of this phone is broken since a couple of weeks ...
Does someone have any idea how I can fix this phone? Perhaps an other way to locally install an update without the use of the volume up button?
Thanks in advance!
Is the bootloader unlocked?
i tried rooting my phone huawei p8 lite but got stuck at installing super su now i cannot start my device ..i cannot boot into flash mode or recovery ..i need help ...it wont even charge
pepeline said:
i tried rooting my phone huawei p8 lite but got stuck at installing super su now i cannot start my device ..i cannot boot into flash mode or recovery ..i need help ...it wont even charge
Click to expand...
Click to collapse
What's your build number what version of supersu did you try to flash?
Shutdown your device, put your current build onto 'dload' folder in the sdcard and press the following key combo: POWER, VOL-UP & VOL-DOWN, it should enable automatic update process
amageek said:
What's your build number what version of supersu did you try to flash?
Shutdown your device, put your current build onto 'dload' folder in the sdcard and press the following key combo: POWER, VOL-UP & VOL-DOWN, it should enable automatic update process
Click to expand...
Click to collapse
My phone restarts right at the logo when i press power vol up and vol down
pepeline said:
My phone restarts right at the logo when i press power vol up and vol down
Click to expand...
Click to collapse
Shut it down amd press those 3 keys combo.. upon seeing Huawei Logo and vibration, release the Power key while holding the other 2... That ought to do it
Man, your phone is badly bricked. If you don't have at least access to fastboot, then you're screwed.
Good for me to I have the same problem. I was trying to get to stock ( I have made it several times), but the last time was a fail... The whole process of sending firmware was ok. then a reboot and brick.
Now the huawei screen and the short vibration appears and shutdown.
I was trying everything.
In device manager the phone is displayed as mobile devices \ volume f:\ (drive letter)
in connected devices the phone is detected as
hi6210sft
Phone is not detected in fastboot or ADB.
I met this problem yesterday(I hope the identical ). Because I have two booting animations, one from Vodafone, I guess I shutdown early during installation. It just froze. Then it didn't boot and stock recovery didn't help
My solution needs some recovery software like twrp. Press three buttons at the same time until twrp mode. Copy zip file for SuperSU to phone or sdcard, then flash it. After that my phone works again.
You mentioned that you cannot start recovery. Try more. After installing twrp, starting it is quite annoying. Sometimes it just doesn't start or stock recovery starts. An alternative way is to go to whatever mode, and try adb or fast boot to reboot to recovery. Pressing button requires techniques which j don't have
I can't enter TWRP non combination is working for me. Installing firmware using dload from sd card also.
okay if non of these worked you can try flashing the whole update.app file by fastboot..
tools you will need
1- download the official huawei firmware from the official site
2- download Huawei Update Extractor
3- download minimal adb and fastboot
check the unbricking chapter of this thread
Note: to get in fastboot make sure you connected your phone to computer and press the vol down and power down buttons.. if none of these worked your phone is hard bricked .-. .. try opening the phone and reconnecting the battery worked with someone
if you need any help just pm me or replay on this thread hope that help you
Ok thx. I have already opened the phone to reconnect the battery
And then I was trying the combinations;
Battery connected vol- +power - Huawei logo and vibration and shutdown, no fastboot
Battery disconnected, vol-+power and connecting cable to phone - the same
Battery disconnected combination vol + vol - + ppwer, with sd card dload, the same
Battery connected combination vol + vol - power, sd card dload, the same
Any other suggestions?
The phone is recognized in Windows in device manager as mobile device as volume with a letter, I cant change the drivers to the right ones. I can't enter the storage it's unrecognized format.
Any other suggestions?
mercom said:
Any other suggestions?
Click to expand...
Click to collapse
it is easy to suggest others.. I too advised you.. but today i am facing the same problem...
what I tried:
Reinstalling the same ROM using dload method
Upgrading to other ROM (using both dload and flashing 4 image method)
Downgrading
Restoring from the backup
At one point, the phone booted up all well except the Wifi Module... So I flashed another ROM and stuck again...
the worst thing that I don't have any connection to fastboot Each firmware installation method fails
mercom said:
the worst thing that I don't have any connection to fastboot Each firmware installation method fails
Click to expand...
Click to collapse
yes, mine too... or I could say flashing succeeds but there's some problem with the boot partition... will get my phone today from the Customer Care and try again (if they can't repair).
you can try removing the back cover and unplugging the battery... that is one of the few things I will do today as I get my phone back..
mercom said:
the worst thing that I don't have any connection to fastboot Each firmware installation method fails
Click to expand...
Click to collapse
ok made it back.. just flashed the boot.img from b594 (the one I was using when my mobile got bricked)... somehow made it back. But now I am having a problem with the battery. It doesn't charge when the device is switched on, only when the device is switched off... will see for few days, if there's problem will take it back to service centre again
I have already removed back cover and was trying to reconnect the battery to do clear run. But the only thing is discovered in windows is a driver for storage and I can't change the driver to ADB or FASTBOOT
Now I have connected phone w PC on adb devices I see only emulator-5554 device. In Device manager I see the storage as a Mobile Device.
Nope it was Bluestacks
mercom said:
I have already removed back cover and was trying to reconnect the battery to do clear run. But the only thing is discovered in windows is a driver for storage and I can't change the driver to ADB or FASTBOOT
Now I have connected phone w PC on adb devices I see only emulator-5554 device. In Device manager I see the storage as a Mobile Device.
Nope it was Bluestacks
Click to expand...
Click to collapse
Switch off your device and then connect it to PC but just hold the volume- key.. that should get you in fastboot mode... I did that and then flashed the boot.img of the current ROM. This should boot it up...
Nope it doesn't work I was trying it already
Hi guys,
I can not turn on my huawei y625-u21. When i am trying to switch it on, phone freezes on huawei logo (first screen which is shown on start - probably called boot screen). I am not able run also recovery mode (vol+) or update mode (vol+ and vol-), so i am not able to perform update of firmware from sd card. Is there any other way to to perform update (flash) of firmware on device, which is not turned on? I have read something about twrp flash, but if i am not wrong, device should be switched on before this process. I would like to install new firmwere, to check, if phone has hardware or software defect.
to put it into recovery mode, you need to hold volume up button and power button, once the huawei logo appears, release power button but keep holding volume up, after about 30 - 45 seconds, it will boot into recovery mode. i have had this issue over and over and i've had to discover this method myself after trying all methods i found, you can reach me on [email protected] in case you need anything else. if it fails to boot into recovery, just remove the battery for a few seconds and insert then try again. i have this very model of phone too.
Hi,
I'm not very experienced with those root things and followed a tutorial to do so.
I unlocked the bootloader, had TWRP installed and root. This worked. Now I wanted to remove Root and TWRP and go back to the original state. I couldn't find the stock recovery file, so I installed the P996A04V1.3.0B13_MR2_sd_ssl.zip via TWRP from the SD Card. Till here it worked. I could enter the stock recover and boot the phone.
Then Android wanted to install a security update. I allowed it and this is where the problem started.
The install process stood still on 25% for minutes. I thought it stuck and pressed and hold the power button to reboot that I can wipe the memory. But nothing happened. But the installation Process continued suddenly. I had the feeling that this power key worked like a skip key. So maybe it didn't install a file where it was stuck.
After the installation reached 100% the screen switched to black and nothing worked anymore. I couldn't restart the phone or anything but I think the phone was doing something cause it consumed electricity. When I checked the phone hours later I noticed it was empty.
I can reach the unlocked bootloader now, but none of the selections works. Doing nothing to boot or select Recovery lead to black screen and stuck. Then I have to wait until the battery is empty again. Fastboot, Power Off just restart the phone and I end in the Bootmenu again. I can't even fully charge the phone. As soon as it has enough power to start the Bootmenu appears. So I don't see the display of the charging process.
I don't understand how this could happen. I tried different key combinations when the phone had enough electricty to start. The phone always restarts and end in the bootmenu. Only when I press all three keys it's standing still on the ZTE Logo screen but as soon as I release the keys I end again in the bootmenu.
How can I force another Update?
regards
Let' start with the basic questions:
Do you have proper backup of your data?
Which Android Version did your Axon had before it went unusable?
You could try to reflash TWRP.
Boot your phone into bootmode.
Download a proper TWRP Image on your PC (https://forum.xda-developers.com/axon-7/how-to/download-center-factory-images-ota-t3606547)
Open a cmd shell (press the windows key and type 'cmd' -> press enter)
Navigate to the folder where the TWRP Image is stored ('
Code:
cd C:\Users\[I]YOUR_USER_NAME[/I]\Downloads\
')
Type: '
HTML:
fastboot flash recovery [I]TWRP_IMG_NAME.img[/I]
'
Afterwards you could try to reboot into recovery mode.
I don't have a backup. But there isn't something imortant on the phone that I want to keep. I can do a full reset and reinstall, too.
Android must have been the latest offical availabe what's in the file. Was it Android 8? V1.3.0B13
The fastboot mode doesn't work. The screen turns black and the LED blinks red but only for a moment. Then the phone restarts and I'm in the bootmenu again. Windows doesn't recognize it as device.
Is there a way to force it to do an update from my SDCard without it needed to be connected to a PC?
Stevie123 said:
I don't have a backup. But there isn't something imortant on the phone that I want to keep. I can do a full reset and reinstall, too.
Android must have been the latest offical availabe what's in the file. Was it Android 8? V1.3.0B13
The fastboot mode doesn't work. The screen turns black and the LED blinks red but only for a moment. Then the phone restarts and I'm in the bootmenu again. Windows doesn't recognize it as device.
Is there a way to force it to do an update from my SDCard without it needed to be connected to a PC?
Click to expand...
Click to collapse
I don't know of any.
But you could boot into EDL Mode (Press and hold Both Volume button and then press the power button) and flash a Stock EDL rom from the Download Center i have linkd before.
It's not visible for the PC. The only thing I see is the charging screen when its total empty and you can't even boot as. As soon as it has enough power to switch to the normal screen the bootloader appears and when I do nothing the screen turns black and nothing happens. I don't even know if it is charging. The LED is off.
Follow this guide to unbrick it and then use MiFlash and flash an EDL ROM
https://forum.xda-developers.com/axon-7/how-to/salesmultidla2017-tool-to-unblick-dfu-t3854229