Database Users

SamsungDive... what is that?

Still laughing... I called Samsung US to find out how to remove the extra tablet I have listed into my SamsungDive account:
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Originally I purchased the 16GB model and exchange it with the 32GB one.
After doing the transfer dance for at least 5 times to get the right department... I finally ended into Galaxy Tab technical support. When I repeated myself for the 5th time... the rep told me: "Samsung Dive, what is that?" So I explained to him... and asked how to remove my tablet. He had no idea and he told me that he cannot remove that tablet id for me.
Does anyone has any experience with this situation? Thanks for your help.

yqed said:
Still laughing... I called Samsung US to find out how to remove the extra tablet I have listed into
Originally I purchased the 16GB model and exchange it with the 32GB one.
After doing the transfer dance for at least 5 times to get the right department... I finally ended into Galaxy Tab technical support. When I repeated myself for the 5th time... the rep told me: "Samsung Dive, what is that?" So I explained to him... and asked how to remove my tablet. He had no idea and he told me that he cannot remove that tablet id for me.
Does anyone has any experience with this situation? Thanks for your help.
Click to expand...
Click to collapse
Have you read the faq on samsung dive? If I undestand correct you have to wipe your account from your (previous) tab. If you still can see your old tab, you can test the wipe function . I would use that for sure.

Thanks for the info, I did a factory reset before I exchanged the tablet. But which one to wipe? I don't want to lose all my customizations. I really want to have that extra tablet removed... I proposed to the tech guy to send me a 16Gb tablet if they cannot remove it. We were both laughing...

You can let it ring, from that option maybe you can choose which one. When you know which one rings and which doesn't helps you in choosing the one to wipe?

Will it ring on a Wifi device? I tried and nothing happens...

Yes it works on WiFi models.

I tried on both devices. On one tablet I get this message:
If "Remote Controls" is deactivatied or you didn't allow "Google's Location Service", the use of this feature is restricted.
Where can I enable the Remote Controls feature? Google Location is enabled.
On the other tablet, nothing happens... it sits there spinning and it does not connect. So I presume that is the returned tablet. When I try to wipe it, nothing happens since it cannot connect to device. How wonderful.

yqed said:
Where can I enable the Remote Controls feature?
Click to expand...
Click to collapse
Settings> Location And Security> Find my mobile> Remote Controls
If you didn't turn it on in the returned unit you won't be able to contact it... ever

I don't have that option on my Wifi tablet. Thanks for your help, though.
I guess I will have forever 2 tablets listed...
The thing is: it does not work with Google Location enabled... so I cannot ring my current tablet either.

yqed said:
I don't have that option on my Wifi tablet.
The thing is: it does not work with Google Location enabled... so I cannot ring my current tablet either.
Click to expand...
Click to collapse
With out Remore Controls enabled it can't be contacted.

[Q] SAMSUNG LINK PLATFORM??? It's bugging me.

Loveing my samsung N4, however i keep getting the below.
What is it?
How do i resolve it and stop the notifercation.?
It keeps poping up and if i try to do what it ask's i.e select a device and click done nothing happens...at all the done button dose nothing the only thing i can donit click cancle and it will pop up sgain randomly a hour later or maby a few hours.
Please how do I resolve it???
Massive thanks in advance. My first samsung always been a HTC guy, still love them but this N4 is amazing!!! Nice change from htc.
EDIT: BEEN A USER ON HERE FOR AGES BUT IT WONT LET ME POST MY PHOTOBUCKET SCREENSHOTS...
Could a admin or mod please contact me and ill send u the links or maby some kind member can post then for me???

I am having the exact same situation, with amazingly the same as being HTC guy and this is my first Samsung, is it the HTC revenge?

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Well dont know abour you but im on three from the UK.
Also still haveing issues...i uograded from a Desire S that was fallin apart.
Maby i can send you photos and you can post them for me.
It was one hell of a big uograde in more way than ine ahah...it was quite a diffrance going from a 4.? SD Screen nice 5.7 QHD LOL....MASSIVE DIFFRENCE....for the better thouh lets booe we can get this fixed.
WHOO HOO.seems useing the insert image button works unlike just posting the IMG code. ..
It's a pita vs just posting the IMG code but we'll it worked at least I guess.

Did ya try to clear app cache ?
Setting > app mamanger > all > find samsung link plat. clear cache then restart device

CyclingSalmon14 said:
Loveing my samsung N4, however i keep getting the below.
What is it?
How do i resolve it and stop the notifercation.?
It keeps poping up and if i try to do what it ask's i.e select a device and click done nothing happens...at all the done button dose nothing the only thing i can donit click cancle and it will pop up sgain randomly a hour later or maby a few hours.
Please how do I resolve it???
Massive thanks in advance. My first samsung always been a HTC guy, still love them but this N4 is amazing!!! Nice change from htc.
EDIT: BEEN A USER ON HERE FOR AGES BUT IT WONT LET ME POST MY PHOTOBUCKET SCREENSHOTS...
Could a admin or mod please contact me and ill send u the links or maby some kind member can post then for me???
Click to expand...
Click to collapse
Long tap on it and select "App info", then tap "Turn Off" button to disable it.
I also turned off "Samsung Link" app on my Note 3.

Tried clear cache, so far so good
Edit: Clear cache did not work, had to freez the app using Titanium

hm
Ok so looks like the best idea is to disable the app so will do that.
Is there any reason why i might not want to do that though what dose the app actually do and it really should just work the first place should it not? ??

Weird QR Code after factory reset

I played around with my phone for a few days and when I decided to set it up for good I did a factory reset and got these weird screens with a QR code after bootup. I didn't even get a setup wizard or anything so I reset again and got the same thing. I can bypass this screen and login, but I didn't get a normal setup screen like I should have. Anyone seen this behavior?
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Can anyone tell me if they get the standard setup wizard after a factory reset? I have reset several times and I get this QR code every time even when resetting through recovery. I want to find out if I should escalate this with support and get a replacement device.

Did you try scanning the code?

sabbotage said:
I played around with my phone for a few days and when I decided to set it up for good I did a factory reset and got these weird screens with a QR code after bootup. I didn't even get a setup wizard or anything so I reset again and got the same thing. I can bypass this screen and login, but I didn't get a normal setup screen like I should have. Anyone seen this behavior?
Click to expand...
Click to collapse
Interesting.
I set mine up multiple times and never got that.

Try factory resetting through recovery.

tardis_42 said:
Did you try scanning the code?
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Click to collapse
yep this is what the code shows:
BUILD:NMI54B
SERIAL:
DEVICEID:
Battery:83
BT Mac:10CDB60040F3
Wifi Mac:10CDB60040F4
ICCID:89014104270111832662
AATassed
WVassed
HDCP1assed
HDCP2assed
SKU: OPENUS
LOCK:1
I deleted the serial and device ID, but they were there too.
~~Tito~~ said:
Try factory resetting through recovery.
Click to expand...
Click to collapse
I did do that. I mentioned it in post #2.

I posted this on Reddit too and an essential support person replied. Apparently this is some factory test mode the phone was locked in. The fix was to ignore the QR code when it popped up and hold the power button till the phone restarts and it will enter the normal OOBE. I've reset it 3 times to be sure and it's working right now.
Sent from my Pixel XL using Tapatalk

Never seen that but that sure is interesting. Wonder how you ran into it and if it had any possible way to access the device to do a dump while in it?
Oh well.

I don't think my phone was ever taken out of that mode from the factory. When I booted it up new out of the box it went straight to the homescreen. So I played with it for a day or so with my sim card in it. Then I was like ok I guess I'll sign in but I'll reset so I can get a backup restored. And when it rebooted it went to that screen. If I clicked that green button and then ok it went straight to the homescreen. That QR code only came back each time I factory reset the phone.
Sent from my Pixel XL using Tapatalk

I am facing the same issue on Nokia 1. Does anyone have a solution for this?

npkashyap said:
I am facing the same issue on Nokia 1. Does anyone have a solution for this?
Click to expand...
Click to collapse
see 3 posts above yours.
(if that doesn't work you'll have to ask on Nokia forum for your phone or contact Nokia as this forum is for Essential Phones)

This used to happen all the time on the Q beta when going the fastboot route, I haven't seen it even when running stable Q stock. Moral of the story? Essential left that in for some unknown reason when it should have been removed

npkashyap said:
I am facing the same issue on Nokia 1. Does anyone have a solution for this?
Click to expand...
Click to collapse
You should ask in the Nokia 1 Q/A forum. It's not likely you'll get help here in the Essential forum.

SOLVED [sm-g95ou] Default lock screen // cannot get past // not FRP // please help

I switched from sprint to T-Mobile. They screwed up and let us keep our old phones and did a discount for the hassle. I figure I don't need 2 S8's so I would just sell it. Welcome to my nightmare.....
So I factory reset the phone to get all my data off, I did this through the settings menu. No issues the phone reset. It was at the beginning new phone screen so I just left it.
The phone is at a password screen and I have maybe 5 passwords at most that I use various combos of, none of these work. I do some searching online and find out how to get into certain menus and do resets, and re-flash the stock rom. Even after those it wants a password.
I then think I'll just use find my phone with google and unlock it. Well it is a sprint phone and I have T-Mobile now so it has no connection, and I can't get past the password to get to the wifi settings. So google says it can't find my phone.
I contact Samsung and since it’s been less than a year they say they will help. I send in the phone and they send me it back with the crack on the back of the phone fixed and nothing else. I called and they said they have record of me asking for help with a password problem. I then ask if I can send it back and get that taken care of and they said it would cost 150$ because they fixed the phone......huh?
I really just want this password off the phone. At this point it’s a matter of I am more curious about finding a way to get it off the phone than selling it. I’m also open to all ideas. Taking it apart, flashing something third party on it.
If you need pictures I will get them up shortly. Or a video. At work currently, so I can probably reply in a timely manner. If you need more info please ask and I’ll try and get whatever you need
Thanks in advance
EDIT 1 - PICS
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EDIT 2- sigh* I don't know why the images are sideways. They show the lock screen // the fact that is is not FRP locked // i have done a factory reset

fixed!!!!!!!!!!
I chose not to connect to the wireless network after setting it up and there are no longer any locks....no idea what that was about.

RCS Android Messages on Unlocked OP6t

Anyone have RCS on Android Messages on their unlocked OP6T? I have yet to see it on mine. I have Straight Talk through ATT. My parents have Moto G5 plus on the same service and they both have RCS for Android Messages. It's still telling me it's unavailable for my device.

birdy3636 said:
Anyone have RCS on Android Messages on their unlocked OP6T? I have yet to see it on mine. I have Straight Talk through ATT. My parents have Moto G5 plus on the same service and they both have RCS for Android Messages. It's still telling me it's unavailable for my device.
Click to expand...
Click to collapse
I've been wondering this myself. It's one of the things I miss about having an iPhone... Except text over WiFi won't work between google and apple unfortunately

Megadoug13 said:
I've been wondering this myself. It's one of the things I miss about having an iPhone... Except text over WiFi won't work between google and apple unfortunately
Click to expand...
Click to collapse
Funny thing is the day that I posted this, I ended up getting a bug fix update and now I have the RCS chat features. My friend didn't have them though the other day, so I don't know if it's a slow roll or something. I still have yet to get gmail dark mode.

birdy3636 said:
Funny thing is the day that I posted this, I ended up getting a bug fix update and now I have the RCS chat features. My friend didn't have them though the other day, so I don't know if it's a slow roll or something. I still have yet to get gmail dark mode.
Click to expand...
Click to collapse
Did you receive an update to the phone? Or an update to the app?

I'm on T-Mobile, but converted the phone to international. I don't have it on mine either.

It's working fine on my phone. Carrier is Deutsche Telekom in Germany. Though I've got nobody to chat with via RCS. [emoji23] I'm wondeing if this is going to change anytime soon.
It says "State: Connected" on the screenshot.
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