Database Users

Your TMOUS HD2 may have these problems!

I bought my TMOUS HD2 on launch day. I've noticed a few strange things about it that I thought I'd report. You should check your HD2 for the same things. Pay attention when you check--these are sometimes subtle.
1. The demo racing game, Ferrari, is choppy--there are small freezes during races.
2. The audio is slightly delayed (audio plays just before the mouths move, producing "lip sync" problems, etc). Turns out this affects the Transformers videos as well as all players and maybe some games. Coreplayer/tcpmp are affected, too.
3. Newton's rings. After a day of use, angle your device in front of an indoor/flourescent light. You might be able to see oily rainbow rings appearing in your screen. These can't be wiped off, and are not just under your case/screen-protector, they're deeper than that.
Does anyone else have these problems? Are they normal? Should I/you ask for a refund or an exchange?
[edit]
#1 is CONFIRMED for users with some stock microSD cards! Moving the game off of the memory card fixes the choppiness!
#2 seems to be present in ALL HD2 devices!
#3 seems unique to my device.

I've observed all of these problems except the newton's rings.

i havent noticed these things, ive had mine since launch day

fiendskillz said:
i havent noticed these things, ive had mine since launch day
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Click to collapse
umm.. if you can replicate those problems on pc (more specifically the movies on a pc, just copy the files to your pc and play them and see if its the same) I have had my phone since the thursday before launch.. and i don't have ONE of those problems...
good luck getting an exchange done with the backorders and high demand BUT i would at least return it till more come in if they can't "exchange" it.
My biggest problem i HAVE had is random sleep of deaths... where it doesn't want to turn back on from sleep mode... but being a long time windows user... pulling the battery randomly is natural (sad i know lol)... and it doesn't happen frequent enough to piss me off.
Also... r you on the stock rom or cooked rom?

I've noticed skyfire to be choppy and audio out of sync on a strong 3g connection pulling 1100 kb/s. Never had that problem on my touch pro 2.

the ferrari game is , and has been, choppy since day 1. there was an unboxing video a few days before the HD2 came out, can't remember what site it was, and he played the game for a little bit....looked choppy too.
the transformers audio does appear to be a little bit out of sync, very little but still noticeable.
I don't see the 'rainbow screen' on the HD2 though I do have it on the TP2, first I've heard of it on the HD2.

The problem with the choppyness on the game is actually the micro SD card. The micro SD cards that shipped with our devices seems to have a problem. If you copy the game on to another micro SD card the choppyness will go away. The same might be true for video (I just have not had time to test it yet).

I don't want to thread jack, but maybe you guys are having this issue also.
After syncing my contacts, I lose contact numbers. I've synced via outlook and gmail and I get the contact's names onto my phone, but phone numbers are randomly missing. I can't figure out what the contacts have in common. I came from a blackberry and my lady from a dumb phone and we both have the same issue with missing phone numbers.
Anyone else? Got a resolution?

igotdatglow said:
I don't want to thread jack, but maybe you guys are having this issue also.
After syncing my contacts, I lose contact numbers. I've synced via outlook and gmail and I get the contact's names onto my phone, but phone numbers are randomly missing. I can't figure out what the contacts have in common. I came from a blackberry and my lady from a dumb phone and we both have the same issue with missing phone numbers.
Anyone else? Got a resolution?
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Click to collapse
which server are u trying to sync? google server? I just notice the names aren't syncing properly but in terms of phone numbers and e-mails and addresses, i got all of those back by syncing to google's server via outlook.
in terms of this thread tho, i haven't had any of these problems above, i just tested my transformers pc and phone and both are playing in sync... the ferrari game yes its kinda choppy, but like the guy said above it might've been a sdcard issue, since they will only ship us with class 2 sdcards...

xtenpeben said:
which server are u trying to sync? google server? I just notice the names aren't syncing properly but in terms of phone numbers and e-mails and addresses, i got all of those back by syncing to google's server via outlook.
in terms of this thread tho, i haven't had any of these problems above, i just tested my transformers pc and phone and both are playing in sync... the ferrari game yes its kinda choppy, but like the guy said above it might've been a sdcard issue, since they will only ship us with class 2 sdcards...
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Click to collapse
yep, synced via google's server and outlook
my girl just imported from her simcard and has the same issue
thanks

Received my HD2 from TMO on the 31st and do not have the problems you are describing.

Thanks for the responses, everyone! For those of you who aren't experiencing at least problems 1 and 2, can you answer the following:
1. Are you using a custom microSD card?
2. Could someone take a video demonstrating that the problem does NOT occur with your device?
T mobile will claim ignorance unless there is some proof that at least some of our devices don't have the first two issues (the choppy racing game and the audio delay).

I havent noticed the audio lag in transformers but have noticed that Ferrari game to be choppy. Have any of you notice Sense UI locking up your phone?
For Instance, If im browsing on Opera Mobile 10 and then quit the app, I get a black screen for the today screen and only the Start Menu is accessible.
Then I hit Start, and I hit settings but its just stuck so I can get to "HOME" to turn off Sense UI so basically I have to remove the battery.
Also, in the Photo Viewer IN SENSE UI , I recorded about 15 3min videos (Went to a Mexican Corrido Concert ) Once I click on "Albums Soft Key", All the preview thumbnails start loading for the videos and just freezes there.
Then when I try to click on any image, It wont pull up the picture in fullscreen. It just hangs. This is BS.
Never had these issues with my Sprint Touch Pro 2. Will remove the SD card and try my 4gb card.

erick10 said:
I havent noticed the audio lag in transformers but have noticed that Ferrari game to be choppy. Have any of you notice Sense UI locking up your phone?
For Instance, If im browsing on Opera Mobile 10 and then quit the app, I get a black screen for the today screen and only the Start Menu is accessible.
Then I hit Start, and I hit settings but its just stuck so I can get to "HOME" to turn off Sense UI so basically I have to remove the battery.
Also, in the Photo Viewer IN SENSE UI , I recorded about 15 3min videos (Went to a Mexican Corrido Concert ) Once I click on "Albums Soft Key", All the preview thumbnails start loading for the videos and just freezes there.
Then when I try to click on any image, It wont pull up the picture in fullscreen. It just hangs. This is BS.
Never had these issues with my Sprint Touch Pro 2. Will remove the SD card and try my 4gb card.
Click to expand...
Click to collapse
A hard reset and new card should fix the software issues. So would a new ROM. This thread is primarily concerned with hardware defects.

buy class 6 microsd card and your problem will be gone

u will find alot of problems with this device reason being tmo never looked into it they just seen it and said we will take it , slapped there name on it and threw in a few bells and whisles and apps and threw it on the shelves. without knowing anything about it, now its like if u need to know anything about the device or need to fix it because of a software issue its pointless to call them because they dont know anything about the hd2, so u hav to know people like us to help u guys out

shah_vm said:
buy class 6 microsd card and your problem will be gone
Click to expand...
Click to collapse
Exactly...The card came with the phone is class 2 which is too slow for this kind of device. Damn cheap ass Tmo.

curiousGeorge said:
I bought my TMOUS HD2 on launch day. I've noticed a few strange things about it that I thought I'd report. You should check your HD2 for the same things. Pay attention when you check--these are sometimes subtle.
1. The demo racing game, Ferrari, is choppy--there are small freezes during races.
2. The audio is slightly out-of-sync with the Transformers videos (audio plays just before the mouths move, etc). Turns out this affects all players and maybe some games. Coreplayer/tcpmp are affected, too.
3. Newton's rings. After a day of use, angle your device in front of an indoor/flourescent light. You might be able to see oily rainbow rings appearing in your screen. These can't be wiped off, and are not just under your case/screen-protector, they're deeper than that.
Does anyone else have these problems? Are they normal? Should I/you ask for a refund or an exchange?
Click to expand...
Click to collapse
1. The Ferrari game runs smooth on my HD2, not choppy at all
2. This is a microsd card speed issue, I replaced mine with a class 6 and the audio is in perfect sync.
3. I have yet to see the rings you are speaking about.

kongzilla said:
1. The Ferrari game runs smooth on my HD2, not choppy at all
2. This is a microsd card speed issue, I replaced mine with a class 6 and the audio is in perfect sync.
3. I have yet to see the rings you are speaking about.
Click to expand...
Click to collapse
Was it ever out of sync for you, even with a class 2?
My videos can often play without skipping any frames. Playback is full speed, but the audio is always 250ms behind the video (that's 1/4 second--a large amount).
Are you sure the card speed is the only issue here? I can understand for the ferrari game, or for skipped frames in large videos, but my videos can be as low as 25MB for 25 minutes, and not drop any frames, but the audio is still exactly 250ms behind the video at all times.
I'm going to create a new thread specifically about the audio delay.

the ferrari game plays perfectly if you copy it to the phone. i tried it on mine and it worked fine without any choppiness whatsoever.

New Video Problem

Alright here's the deal, I got my HD2 when T-Mo had their sale on the 19th, so I'm pretty new. I've searched the forums, and I found several threads on the audio/video sync issue, but they don't help me too much with the problem I have. I used Red Kawa video conversion software to convert my MKV files to MP4, and while most people were saying the HD2 is the cause of the delay, I will note here that my videos were out of sync before I ever transferred them to the phone, so I had to delay them from the get-go. That's not my problem though. Now that I have about 10 videos in the correct format for the phone (800x480, video 1024kbps, audio 192kbps, -200ms delay) once I actually place them on the storage card and play them, they look fantastic until 7 minutes into any movie I play and the phone freaks out. Regardless of whether I'm in Album or WMP, and TCPMP won't play them hardly at all. I also can't use the slider to select any part of any video or the same thing happens, complete freakout. It's the weirdest thing, and there are videos I put on the phone without the delay that worked fine 2 days ago, but these mess up like clockwork EXACTLY 7 minutes in! Any advice here would be much appreciated. I haven't used Windows Mobile since the 2003 version, so I'm new to a lot of it.
Just wanted to add that the videos play perfectly on my computer, and I can use the slider on here to change spots...

Whoops! I thought I had both Anamorphic and Widescreen profiles set up the same, turns out one was on the Baseline Profile and another was on the Main Profile. As a result Anamorphic (Main) movies play fine, they're still not really slideable, but they don't jack up at 7 minutes.

Maybe you guys can help me out, 1 problem/1 question

I'm having one huge issue with this phone, and that is it not staying connected to the 3G at my house. I can sit in my living room and have 3-4 bars of 3G service, as can everyone else in my family, and my phone will just plumb disconnect and give me that lovely error message that you must "dismiss" before going on. Now if it was once in a blue moon I might be more forgiving, but it's all the time, literally almost every 2-3 minutes if I'm surfing. I don't really want to hard reset my phone because I'm not sure it will solve the issue, so if anyone has any advice here that would be fantastic. This is a freakin expensive phone, and I would hate for it to not work right after jumping through T-Mobile's hoops to get it. My friend's HD2 also has this issue and it's quite frustrating for both of us.
Now on to my question. Is it possible for Windows Mobile to even play 720p video? I have an mp4 copy of Kung Fu Panda for instance, that is 720p resolution and only 800mb, with a total bitrate of less than 1200kbps, and none of the media players (Album, WMP, TCPMP) will play this file at all. I didn't figure it would be that big a deal for this processor but I'm just curious, it's kind of a pain to re-encode EVERY video for playback on the phone. I have some MKV TV shows that are smaller files as well but 720p resolution and TCPMP won't play them either. Anything with that resolution causes TCPMP to crash. I was curious as to whether this was the phone not accepting the resolution or the audio track, which is a 5.1 surround track. I love this website and searched for both of these issues and couldn't find anything useful, so I have to ask y'all

Well, Homestar1217, I am also located in the DFW area and have the same problem. I constantly have to go to wireless controls in settings and turn my Data connection back on! You're right! It's VERY annoying!

It's probably the codec/container that you're using for your 720p file that's the issue.

Svegetto said:
It's probably the codec/container that you're using for your 720p file that's the issue.
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Click to collapse
Okkkkk... and in english? Please?

It is extremely annoying. If I hadn't already passed my 14 day return policy I'd be taking it back pronto. The new vibrant catches my eye at this point. Quite honestly I'm disappointed with this phone. Both browsers are sub-par, it took forever for me to figure out just the right bunch of settings on 3 different pieces of software for proper video conversion, swype has about a 25 second delay in the sms app before it lets me type, and mainly, it can't even stay connected to the network! I got this guy because of the processor, but it seems like all of the effort went into Sense, and no one tried to optimize the rest of the OS for the beast of a processor that it packs. Anyways, didn't mean to turn this into a complaint post. One 720p file is AVC with an mp4 container and video bitrate of 932kbps, and audio is AAC 6 channel at 278kbps. the other is an MKV with AVC video at 3476kbps and AC-3 audio at 384kbps, also 6 channel. I thought TCPMP would play those files but it crashed on both. I hope all that makes sense to you guys, it does to me

Homestar1217 said:
It is extremely annoying. If I hadn't already passed my 14 day return policy I'd be taking it back pronto. The new vibrant catches my eye at this point. Quite honestly I'm disappointed with this phone. Both browsers are sub-par, it took forever for me to figure out just the right bunch of settings on 3 different pieces of software for proper video conversion, swype has about a 25 second delay in the sms app before it lets me type, and mainly, it can't even stay connected to the network! I got this guy because of the processor, but it seems like all of the effort went into Sense, and no one tried to optimize the rest of the OS for the beast of a processor that it packs. Anyways, didn't mean to turn this into a complaint post. One 720p file is AVC with an mp4 container and video bitrate of 932kbps, and audio is AAC 6 channel at 278kbps. the other is an MKV with AVC video at 3476kbps and AC-3 audio at 384kbps, also 6 channel. I thought TCPMP would play those files but it crashed on both. I hope all that makes sense to you guys, it does to me
Click to expand...
Click to collapse
as far as TCPMP goes ... have you soft reset since you installed it? It crashed repeatedly on me before I soft reset, then, magic

if you want a different phne but are past the 14 day ask tmobile to send a new hd2 if you have the unit replaced 3 times in a 90 day period you are eligible for a handset exchange, I'm in this process right now... on my 3rd HD2 and i have the same data issue, after this i can upgrade to the mytouch slide,
*edit* as long as there is no heavy physical damage a.k.a. drop....

Just an fyi...I am in that third phone catagory. You won't get the phone you want...they offered me a Dash 3g! I said "That's not a comparable phone". They said that was the exchange phone and now they're sending me my 4th HD2. I'm having terrible lag issues while texting.

joe the lag issues might be happening because your threads are getting too big.i was having the same lag issue through the regular t9 texting then i switched over to swype in the settings and had a 15 second delay before i could text and realised after some help from this forum that there was too many messages in some contacts threads so everytime it gets to around 60 messages i just delete the thread. This happens with a lot of phones not just this one so give it try and see if it helps with your problem.

[Q] Unsaved video, lost due to flat battery - how to recover ?

Hello beautiful people.
So, what happened was, I recorded a video, i did press pause a few times, to keep the video in one file. The location would be on micro sd card.
After some time (some time did run by), then I somehow hadn't noticed that the battery might be running flat. NExt thing is, the phone shuts off/down. I was hoping that it did save the footage. But alas, the only thing I can figure, is that there are 2 files in a 'thumbnail' folder, sized 600-800 MB, these seems to be interesting because of the timestamps. A thumbnail can hardly be of those sizes ?
I copied them to the PC and renamed them to .MP4, however, because of a missing 'header' or something they don't seem to be playable, I checked them with IrFanVew, SUPER, and other programs. They don't seem to recognize the files.
And year, its the i9505 model, rooted, with hm, omega rom (v19 on 4.3 jelly-cream-cookie-icing-on-the-cake or whatever)
before the next 20 replies tell me to use search function..i have searched in vain for vast amount of time, and nothing seems to help.
I hope I have explained the problem well. I assume, as the video recording can tell the used space (I figure 600-800mb is the size used, or like 5-7 minutes in fullHD), that the footage is saved somewhere.
Would there be any hope in using recovery programs ? I haven't have luck using those in the past, as they find all kinds of junk (including tons of thumbnails and logos etc), and I suppose, the actualy <temporary?> footage isn't classified as an .MP4 video file.
What do you think ? The problem lies not in, forgetting to save the footage, or pressing the back button. the footage/ the recording may very well have been on pause, while the phone shut off because of lack of battery power. THough I haven't checked the battery, as I replace batteries, when one battery is low. WIth a dock, i simply switch out the battery.
Thanks a bunch in advance to any good tips and help you can come up with. If anyone has a good understanding of how the standard camera app works as for saving footage in terms of temporary file locations, and/or how to handle said temporary footage files, I'd be grateful. Maybe I can check up on whether there's any temporary files that hopefully can be converted in to working video viles ?
regards
aerobotix.
At worst

Overcoming Video Recording Limitations -- AT&T S5 G900A

So from some research I've learned that I cannot root my phone because of the Marshmallow update, which is unfortunate to say the least because I want this exact mod:
http://forum.xda-developers.com/galaxy-s5/development/mod-hx-camera-mod1-0quality-t2816831
Primarily I need it so I can record video for over the FAT32 HDD limits. Mucking about with quality, focus and all that is a bonus at this point basically. All I want is to record video to a micro SD on the phone without having to hit the record button every twenty minutes! Preferably it would run for about three hours for my needs. Attempted to use Autoboy dash cam because reviews stated that it would simply stop and start recording for you, essentially just hitting the "record" button for you when a clip reached its maximum file size--but this hasn't worked for me. The video listed under Autoboy's internal file directory shows the clip at 48 minutes, but when accessed through the file manager the clip states 28 minutes, and plays at only 28 minutes regardless of how the file is accessed.
Basically:
1. Is there a way to root this phone yet? (I would do anything at this point, but I know there isn't.)
2. Is there a camera app or hack that will do this for me, without being majorly unreliable or downgrading quality immensely?
Thank you for your time, I've tried researching this on my own but have continually hit a number of dead ends it seems. Hope for a quick and helpful reply (the answer that this is impossible is also quite helpful)!