Black screen but powers on - X Style (Pure) Q&A, Help & Troubleshooting

So my phone has a black screen. I can tell it comes on because the white light turns on and it vibrates.
I tried to get a warranty repair from Motorola but they wont expect my 3rd party receipt from Amazon.
So basically i am stuck. Should i try to replace tbe screen for hopes thats tbe only thing damaged or should i just call it loss and trash it?
Sent from my Vivo 5R using XDA-Developers Legacy app

Greatness83 said:
So my phone has a black screen. I can tell it comes on because the white light turns on and it vibrates.
I tried to get a warranty repair from Motorola but they wont expect my 3rd party receipt from Amazon.
So basically i am stuck. Should i try to replace tbe screen for hopes thats tbe only thing damaged or should i just call it loss and trash it?
Sent from my Vivo 5R using XDA-Developers Legacy app
Click to expand...
Click to collapse
To know if it's the screen or not, turn it on, let it sit for a few minutes and call it from another device... or if WiFi only device, power up and look in your router to see if it is online (Angry IP Scanner will find it too).
BTW, the chances it's the screen without some kind of external damage is slim... more likely it's bricked. :/

Unfortunately nothing shows up. All it will do is vibrate. I guess ill just a loss.
Thanks for the recommendation anyway.
Sent from my Vivo 5R using XDA-Developers Legacy app

Greatness83 said:
Unfortunately nothing shows up. All it will do is vibrate. I guess ill just a loss.
Thanks for the recommendation anyway.
Click to expand...
Click to collapse
Before giving up... Try another charger and cable overnight. Also connect it to a PC and see if anything shows up in device manager.

Related

Looks like my N1 has given up the ghost

Whelp. My power button has been flaky for a very long time and I've thankfully had it running CM so was able to do trackball wake.
This morning my trackball went green and stayed that way, well... until it went orange, red, and then absolutely crazy. Obviously, tried removing the battery and now am unable to power back on.
When it was powered on, it wasn't able to connect to the computer but did charge. At the moment it's off and is charging from the computer but the trackball is changing colour rapidly and Windows keeps finding a new device etc..
I guess this is time to get a new phone
Edit: HAHA! I did the jumpstart trick and my phone booted! The trackball has turned off now, though it did that earlier and it came back so we shall see!
Edit: Okay that didn't last, it's blinking red and no now its off again arghhh
Edit: Well, the lights haven't come on again since yesterday afternoon and it's running perfectly again. I guess I'm not going to get an upgrade now!
Did you do anything new to it recently?
I did not, but my son got his grubby mitts on it and dropped it on the ground so it's possible that did it, or perhaps he did drop it in water (Don't think he did but we may never know!)
The good news is, I have gone out and bought a Nexus S for £200 from carphone warehouse, so have a phone I can rely upon and can send my N1 in for repairs
Then I don't know... use the N1 for a web server or something?
Network_Punk said:
I did not, but my son got his grubby mitts on it and dropped it on the ground so it's possible that did it, or perhaps he did drop it in water (Don't think he did but we may never know!)
The good news is, I have gone out and bought a Nexus S for £200 from carphone warehouse, so have a phone I can rely upon and can send my N1 in for repairs
Then I don't know... use the N1 for a web server or something?
Click to expand...
Click to collapse
I use my spare n1 as a mini web server... works great actually. Uses pretty much 0 power and is perfect for hosting files you may need while put and about.
Sent from my Nexus One using XDA App
The jumpstart method takes a while for me, and doesn't really work by removing/inserting before charging LED comes back on. One (possible) method to the madness I've seen is rapidly inserting and removing the battery, till eventually, the alternate green/orange blinker is blinking regardless of whether the battery is inserted or not. Removing and reinserting quickly once this happens powers it back on.
However, even if you are out of warranty, I recommend you return to the service center. Self-replacement of the I/O board costs about the same ~$35 for the board, so you might as well pay for professional service. Will GREATLY enhance your resale value too!
I had to have out of country service (I'm based in India), and all they charged me were the 'out-of-country' charges, and even though the N1 was never sold in India, they keep the part here. Mine was fixed within 18hrs from submitting it to the official service center here. Cost me Rs. 1350 (out of country device charges in India).
I have noticed that you can adb reboot a phone while it's charging.
Try it.
Sent from my Sensation using xda premium
Phateless said:
I have noticed that you can adb reboot a phone while it's charging.
Try it.
Sent from my Sensation using xda premium
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Click to collapse
Nope, doesn't work on the N1 (not mine, at least). Neither does fastboot. Believe me, if that worked, I wouldn't have bothered getting the power button replaced! It was a terrible ordeal, having no power button and a VERY unstable ICS ROM. Every time it powered off/froze, I spent 20 minutes willing it to turn on!
mrhohoha said:
Nope, doesn't work on the N1 (not mine, at least). Neither does fastboot. Believe me, if that worked, I wouldn't have bothered getting the power button replaced! It was a terrible ordeal, having no power button and a VERY unstable ICS ROM. Every time it powered off/froze, I spent 20 minutes willing it to turn on!
Click to expand...
Click to collapse
Lol that sounds terrible! Maybe it's just the newer phones like my glacier and sensation that actually charge in recovery mode.
I just know that when powered off they respond to adb. Did you try it already, just to humor me?
Sent from my Sensation using xda premium
Phateless said:
Lol that sounds terrible! Maybe it's just the newer phones like my glacier and sensation that actually charge in recovery mode.
I just know that when powered off they respond to adb. Did you try it already, just to humor me?
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
I had tried a while ago, when my power button died on me. I did again, after reading your post. No go. The N1 is well and truly OFF when it's powered off! Checked adb devices and fastboot devices just to be sure. Nope, nothing. Device doesn't show up. Not even in recovery mode.
mrhohoha said:
I had tried a while ago, when my power button died on me. I did again, after reading your post. No go. The N1 is well and truly OFF when it's powered off! Checked adb devices and fastboot devices just to be sure. Nope, nothing. Device doesn't show up. Not even in recovery mode.
Click to expand...
Click to collapse
Bummer. I wonder why the newer devices charge in recovery mode?
Sent from my Sensation using xda premium

Help?!

I went to go use my tf101 and the screen went blank and now it won't turn on i dont know that happened but even having it charging it just seems dead like nothing like dead
Sent from my Nexus S using xda premium
Buckii said:
I went to go use my tf101 and the screen went blank and now it won't turn on i dont know that happened but even having it charging it just seems dead like nothing like dead
Sent from my Nexus S using xda premium
Click to expand...
Click to collapse
Something similar just happened to my cousin. When he booted, he'd see that the black screen would momentarily go 'less black', if that makes any sense. You could see that something was happening although the screen never really lit up. Anyway, he brought it to my place to try my charger and rule that out as the problem, but nothing.
It's now being repaired by Asus.
Buckii said:
I went to go use my tf101 and the screen went blank and now it won't turn on i dont know that happened but even having it charging it just seems dead like nothing like dead
Click to expand...
Click to collapse
Have you tried holding the power button and the volume-down button at the same time for at least 10 seconds?
How about connecting your Transformer to your PC via USB? Does your PC give you the USB-connection-chime?
If none of these things work, you may want to call Asus support and request RMA service. In the meantime, just google "Eee Pad Transformer won't turn on" and you'll find it is a pretty common problem.
Best of luck.
Well i held the power for 10 seconds
And then
Volume up and power still nothing
Called asus got an rma set up and at end of call tablet randomly came on... Should I take the chance and send it off still... All I was trying to do was restore the back up honeycomb as if I just opened it... As we users will have ICS tomorrow sometime and wanted to have it...
Sent from my Nexus S using xda premium
Buckii said:
Called asus got an rma set up and at end of call tablet randomly came on... Should I take the chance and send it off still...
Click to expand...
Click to collapse
I would recommend not using an RMA unless it is absolutely necessary. My Transformer is on its 3rd RMA round for the same problem, and it is not a fun process.

How Long to exchange?

How long does AT&T give you to be able to return a phone or exchange it? Mine is starting to malfunction. The touch screen is not responding so I cant unlock it, then the screen started flashing green and going into a blank TV channel looking screen.
highaltitude said:
How long does AT&T give you to be able to return a phone or exchange it? Mine is starting to malfunction. The touch screen is not responding so I cant unlock it, then the screen started flashing green and going into a blank TV channel looking screen.
Click to expand...
Click to collapse
15 days
Ok, now the screen is black and non responsive. The power button on the side does turn it on and off, but there is no picture at all.
Rooted? Rom? Any mods?
Sent from my SGH-M919 using Tapatalk 4 Beta
I was running Omega 5.0, Ktoonez kernel. The lock screen wouldn't recognize any touches to the screen, so I restarted it, then I got flashes of green and other static looking screen, the it would clear up, then it booted to lockscreen but still no touch. Restarted a couple more times, now it boots but there is no screen at all. I do get the blue LED, and the 2 capacitive buttons light up. The power button appears to turn it on and off, but no screen.
Change kernels. Different rom. Sounding like a combination isn't working well for you
Sent from my SGH-M919 using Tapatalk 4 Beta
I guess I could flash with Odin? What do you think about if I have to return it? Flash stock, but how would I wipe the internal data if I cant see anything on the phone?
Can you get to recovery?
Sent from my SGH-M919 using Tapatalk 4 Beta
no the screen does not work whatsover, its not a brick as far as I can tell its, a non working screen.
highaltitude said:
no the screen does not work whatsover, its not a brick as far as I can tell its, a non working screen.
Click to expand...
Click to collapse
You might have a defect. Take the battery out and let it sit for 24 hours. If it still doesn't work contact AT&T for a Samsung warranty replacement.
You have 15 days for an in-store return or exchange. After that you call them and they cross ship you new or refurb.
You really should try to restore to stock first if possible. But I see that may not be possible.
scott14719 said:
You might have a defect. Take the battery out and let it sit for 24 hours. If it still doesn't work contact AT&T for a Samsung warranty replacement.
Click to expand...
Click to collapse
I will check it again tomorrow. I did already call warranty. They are sending a new one. They only send the phone; no back, no battery, no box, nothing. Just the phone. They said keep everything removable.
Sent from my SGH-I777 using xda premium
I think Dolphin 10.0 screwed things up. I turned on my S3 transferred my SIM card over and my apps started updating. Both phones got messed up when Dolphin browser 10 installed. Almost the same kind of thing happened to my S3. I booted to cwm, wiped data and did a fresh install. Restored apps with Titanium Backup, but this time did not let Dolphin update. Haven't had a problem since on my S3. My S4 is still hosed. Burned out screen.
Sent from my GT-I9300 using xda premium
That prob means your getting a refurb. And at&t's return policy is 14days..day of purchase counting as day 1.
Sent from my SAMSUNG-SGH-I337 using xda app-developers app
Well the phone does everything normal except have a screen that lights up, so there is no display. Since I can connect it to my PC, I went into it and saved/deleted things manually. Then I was able to flash it with Odin back to stock. So at this point it is at the setup screen as far as I can tell. It actually seems to respond to touch now, but you cant see anything. I opted for paying 14 bucks for rush shipping 1-2 business days. At worst it should be here tomorrow. Good thing I have my S3 and S2 still.

Half of phone merged into water

Hey guys. My girl dropped her phone in a cup of water. Halfway the phone was in it. So the screen wont come off but the led blinks red. I have the phone on a bowl of rice. Been there for 12 hours. Still wont come on but it vibrates and the red light blinks. I was wondering if that is what would called lights of death? So what you guys recommend? Leave the phone on rice more time? Open it?
Sent from my SGH-T999 using Tapatalk 4 Beta
Buy a new phone. It's likely fried.
Sent from my iPad 4
Blinking red light means the battery is too low to start the phone up
Follow this guide: http://forum.xda-developers.com/showthread.php?t=2250454
You might as well clean up any moisture that might be present inside while you're doing that
You're fault for having a girl
You'll probably have to replace a few things. Check YouTube for an N4 teardown video.
Alternatively, you could sell it for about $150 on eBay and cut your losses.
Sent from my Nexus 4 using Tapatalk 2
Forgot to mention. Kids talk your childish comments somewhere else. The screen wont come on. Will put it on charge all night tonight. I was just wondering if the phone can be save though the led light comes on. Then the phone should be fine right?
Sent from my SGH-T999 using Tapatalk 4 Beta
gypsy214 said:
Forgot to mention. Kids talk your childish comments somewhere else. The screen wont come on. Will put it on charge all night tonight. I was just wondering if the phone can be save though the led light comes on. Then the phone should be fine right?
Sent from my SGH-T999 using Tapatalk 4 Beta
Click to expand...
Click to collapse
If it does get past the red light, you may still have more issues with the device, but it should at least attempt to boot.
lopezk38 said:
If it does get past the red light, you may still have more issues with the device, but it should at least attempt to boot.
Click to expand...
Click to collapse
Cant get past the red light. Its been 5 days now and now the red light flashes when its plugged in. Not sure if it will ever come to life. I tried to go into recovery and nothing. I wonder if its bricked completely. But its a shame that I couldnt save it. Maybe a JTAG repair may fix it
You might have to do the fix where you open the phone and manually charge the battery. Someone posted a link to that thread in this thread already, just go to the 1st post of that thread.
Sent from my Nexus 4

Think I'm boned, figured I'd ask anyways...

So I think my 6P screen just up and died, completely out of the blue. I was using it minutes earlier no different than I usually do and it wasn't dropped or exposed to liquid, etc.
So the phone was charging and the battery light was on so I know it was powered on. I went to wake the device and was unable to. The screen VERY QUICKLY flashes like it's trying to turn on and then turns back off right away. Only the middle of the screen attempts to light up. I can actually see a brief flash of my notifications on my lock screen. I figured it might just be a hiccup and force powered down the phone by holding power. I tried to boot it again and still no screen, nothing is happening. Eventually the battery light comes on, so I know it's booting up.
I was able to use ADB to backup my files and reboot to bootloader and used fastboot to flash factory images. Sadly, the issue persists. Phone is long past both Google and Huawei warranty programs. RMA doesn't seem to be an option. I'll be fixing this myself.
I guess my questions to anyone with insight are;
-Has anyone else ever ran into this and managed to fix it? Unlikely, but hey...
-Does this sound more like a display issue or a motherboard issue? Or something else entirely? This being my primary question, really, as it matters for which parts I'm going to have to buy. I would guess the motherboard since the display wasn't dropped or exposed to liquid/fire/heat/cold/explosions/radiation/alien probing/12 rounds with Rocky Balboa/etc., and it still makes an attempt to turn on. If it was the MB, would it even boot? IDK, that's why I'm asking.
-Any reputable vendors which sell quality parts for the 6P? I've had hit or miss experiences with phone parts in the past and I haven't taken anything apart since my N5 & GNex.
Thanks for any help you can offer.
Maybe the solder is bad could try 200 degree oven for 10 minutes to see if it that fixes it?
Sent from my Nexus 6P using Tapatalk
gjkrisa said:
Maybe the solder is bad could try 200 degree oven for 10 minutes to see if it that fixes it?
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Possible, I suppose. Thanks! I'll give that a shot as a last ditch effort. I called Google just to see if they'd RMA it, told me I was out of warranty which I knew was the case. They were getting transferred to Huawei for a conference call with Google and them and Huawei disconnected. The Google rep said Huawei has actually been surprisingly good about taking care of certain out of warranty issues. 30 minutes on hold with them, we'll see how it goes.
I think that's a possibility since the screen keeps doing weird things. Blinks on for a half second on the top right of the screen, then the left, the middle, the bottom. Touch absolutely works across the entire display even though nothing shows. I was able to guesstimate the encryption pin entry to finish booting which allowed me to ADB pull all of my files (silver lining, I guess). It vibrates when I touch it, etc. If the oven trick doesn't work I'll just solder it myself and see if that fixes. That would be nice if I didn't have to buy anything!
I think Huawei is putting up a front to Google to look like they are doing good but lots of bad reviews on the forum glad I paid for the warranty first time and only time I've had to use it twice so far this last time they sent me a refurbished phone wonder how long I can do this for this may be the last phone I will actually want
Sent from my Nexus 6P using Tapatalk
gjkrisa said:
I think Huawei is putting up a front to Google to look like they are doing good but lots of bad reviews on the forum glad I paid for the warranty first time and only time I've had to use it twice so far this last time they sent me a refurbished phone wonder how long I can do this for this may be the last phone I will actually want
Sent from my Nexus 6P using Tapatalk
Click to expand...
Click to collapse
Thanks again for the input, could you do me one last favor anytime you get a chance? From the bootloader, what's the key combo to power off the phone? I just want to turn it off. I can power to the bootloader, but I can't remember the key combo to POWER OFF. I know 6P has some others like barcodes, etc. Not sure if it's up twice, down once, etc. If you can't no biggie, I guess it can sit at the BL until the battery is dead dead.
If it started on start it should be three down
Sent from my Nexus 6P using Tapatalk
---------- Post added at 06:11 PM ---------- Previous post was at 06:02 PM ----------
Start,reboot,recovery,power,factory,bp tools,barcode
Sent from my Nexus 6P using Tapatalk
If you have an Amazon Firestick or a Chromecast does it show up as an option under screen mirroring? I believe if the cpu and gpu can render the image for screen mirroring, then you know the display is bad or the connector needs to be reseated. What do you think? Edit- but you would need to enable wireless display for that it's early, I will keep thinking of ways to narrow it down. The voice command open display settings will get you halfway there.
Or have a look at this. The only trick will be finding the touch area to allow the adb key. http://www.techrepublic.com/article/pro-tip-mirror-your-android-device-on-your-pc-with-ease/
RoyJ said:
So I think my 6P screen just up and died, completely out of the blue. I was using it minutes earlier no different than I usually do and it wasn't dropped or exposed to liquid, etc.
So the phone was charging and the battery light was on so I know it was powered on. I went to wake the device and was unable to. The screen VERY QUICKLY flashes like it's trying to turn on and then turns back off right away. Only the middle of the screen attempts to light up. I can actually see a brief flash of my notifications on my lock screen. I figured it might just be a hiccup and force powered down the phone by holding power. I tried to boot it again and still no screen, nothing is happening. Eventually the battery light comes on, so I know it's booting up.
I was able to use ADB to backup my files and reboot to bootloader and used fastboot to flash factory images. Sadly, the issue persists. Phone is long past both Google and Huawei warranty programs. RMA doesn't seem to be an option. I'll be fixing this myself.
I guess my questions to anyone with insight are;
-Has anyone else ever ran into this and managed to fix it? Unlikely, but hey...
-Does this sound more like a display issue or a motherboard issue? Or something else entirely? This being my primary question, really, as it matters for which parts I'm going to have to buy. I would guess the motherboard since the display wasn't dropped or exposed to liquid/fire/heat/cold/explosions/radiation/alien probing/12 rounds with Rocky Balboa/etc., and it still makes an attempt to turn on. If it was the MB, would it even boot? IDK, that's why I'm asking.
-Any reputable vendors which sell quality parts for the 6P? I've had hit or miss experiences with phone parts in the past and I haven't taken anything apart since my N5 & GNex.
Thanks for any help you can offer.
Click to expand...
Click to collapse
Sounds exactly like my screen failure.
One minute working, reboot. Dead.
I had to get a warranty replacement. (Nexus Protect $79.)
RoyJ said:
So I think my 6P screen just up and died, completely out of the blue. I was using it minutes earlier no different than I usually do and it wasn't dropped or exposed to liquid, etc.
So the phone was charging and the battery light was on so I know it was powered on. I went to wake the device and was unable to. The screen VERY QUICKLY flashes like it's trying to turn on and then turns back off right away. Only the middle of the screen attempts to light up. I can actually see a brief flash of my notifications on my lock screen. I figured it might just be a hiccup and force powered down the phone by holding power. I tried to boot it again and still no screen, nothing is happening. Eventually the battery light comes on, so I know it's booting up.
I was able to use ADB to backup my files and reboot to bootloader and used fastboot to flash factory images. Sadly, the issue persists. Phone is long past both Google and Huawei warranty programs. RMA doesn't seem to be an option. I'll be fixing this myself.
I guess my questions to anyone with insight are;
-Has anyone else ever ran into this and managed to fix it? Unlikely, but hey...
-Does this sound more like a display issue or a motherboard issue? Or something else entirely? This being my primary question, really, as it matters for which parts I'm going to have to buy. I would guess the motherboard since the display wasn't dropped or exposed to liquid/fire/heat/cold/explosions/radiation/alien probing/12 rounds with Rocky Balboa/etc., and it still makes an attempt to turn on. If it was the MB, would it even boot? IDK, that's why I'm asking.
-Any reputable vendors which sell quality parts for the 6P? I've had hit or miss experiences with phone parts in the past and I haven't taken anything apart since my N5 & GNex.
Thanks for any help you can offer.
Click to expand...
Click to collapse
Did you purchase directly from Google? I've had my 5X since 2015 and it entered an endless bootloop last week. Gave Google a call and they offered me a one time warranty replacement because I'm in good standing and long time user of Google Play products. Worth a shot?
Sent from my Nexus 5X using Tapatalk
SlimSnoopOS said:
Did you purchase directly from Google? I've had my 5X since 2015 and it entered an endless bootloop last week. Gave Google a call and they offered me a one time warranty replacement because I'm in good standing and long time user of Google Play products. Worth a shot?
Click to expand...
Click to collapse
Not directly from Google Play. It was pre-ordered from Project Fi. When I called Google support about it, they transferred me to Fi which said they'd have to transfer me to the manufacturer, Huawei. They told me there was nothing they could do, call a local repair shop. I called a place in town and he offered to take it apart for me and try to reseat all of the connections and if it started working he wouldn't charge me. Otherwise a replacement would be $200 :/
I'm taking it there tomorrow so hopefully it's just a loose connection and starts working again. Touch seems to work fine all over and I cleaned the screen and put a light on it just to make sure there wasn't any cracks I didn't know about. Looks fine. I'm optimistic, lol. I think $200 is kind of steep, but he said it also comes with a lifetime warranty, so I guess that helps ease the pain a little. I need it fixed ASAP though. My backup Nexus 5s battery is shot. Takes like 12 hours to fully charge and discharges in about 2-3 hours.

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