Can't access "About Phone" - G2 Q&A, Help & Troubleshooting

I ham having an annoying problem which I can't fix.
I have an LG G2 D802 32GB.
Every time I try to access "Setting\About Phone" I get the error "Unfortunately, Settings has stopped".
I am trying to sell the phone and it is very important that I access that.
I had the problem, on rom-stock-30d and a couple of other roms, every time it's the same. Now I am back to stock and the problem persists.
Obviously I also tried a hard reset few times. I also tried to suggested solution I found on google to do with clearing cash for the Settings app, still no luck.
I really can't figure out what the problem is. Obviously something is corrupt but not sure how to fix it.
I would appreciate help with this.

I have same problem, maybe you have solution already?

hmnadjib said:
I ham having an annoying problem which I can't fix.
I have an LG G2 D802 32GB.
Every time I try to access "Setting\About Phone" I get the error "Unfortunately, Settings has stopped".
I am trying to sell the phone and it is very important that I access that.
I had the problem, on rom-stock-30d and a couple of other roms, every time it's the same. Now I am back to stock and the problem persists.
Obviously I also tried a hard reset few times. I also tried to suggested solution I found on google to do with clearing cash for the Settings app, still no luck.
I really can't figure out what the problem is. Obviously something is corrupt but not sure how to fix it.
I would appreciate help with this.
Click to expand...
Click to collapse
do you try wipe system and reflash it again ?

Related

[Q] Setting crashes everytime when clicking "Secutiry"

Hi fellas
I am using 4.2.2 from OTA, stock everything rooted.
When I tried to go to Setting->Security, Setting app always crashes. This happens everytime when I go go Setting and click "Security". It says "Unfortunately, Setting has stopped."
I tried to do a factory reset, but the problem is still there with a fresh-reset system. I am frustrated with this, and tried to google but with no results. It seems nobody else has this problem. Does anyone here have this problem? Or any possible solution?
Thanks!
Two different solutions listed at http://forum.xda-developers.com/showthread.php?t=2150392
HTH

[Q] Unfortunately, the process com.android.phone has stopped

Sorry if this is in the wrong place but I've looked everywhere for an answer and i cannot find one,
I have a rooted Nexus 4 with Franco Kernel and Xylon ROM on giffgaff
Whenever i receive a call i cannot answer it because this message shows up and i have to click 'OK' which hangs up, also at the end of outbound calls it shows this message.
This message only occurs when i call/ get called.
I have tried clearing the data from 'Phone' with no avail, also updated my ROM and Kernel. I have reset my Mobile Networks/Access Point Names to default but still this problem occurs. I will be grateful if anyone help and fixes this, Thanks
Hi, I had this problem too and searching around I found a solution that fixed this problem twice for me:
Go to settings -> applications -> all and go to Phone. Clear data & clear cache. Do the same thing with Phone/Messaging Storage apk. You will loose your contacts but it fixed it.
I have my phone contacts sync with my google account so in 10 secs my address book was back and no more "process" problem.
Apparently some kind of corrupted contact causes this, so every time the phone tries to access your contacts and match the phone number, the process crashes.
I hope this helps.
Best,
Ive cleared the Phone data but Phone/Messaging Storage is all blanked out so i cannot click on it? :/ Any ideas?
Jonno13452 said:
Ive cleared the Phone data but Phone/Messaging Storage is all blanked out so i cannot click on it? :/ Any ideas?
Click to expand...
Click to collapse
Were you able to clear your address book? In the end it seems that is what fixes it. Try to delete all your contacts and reboot. Than you can tell if it helps. As far as I know, the next option is to factory reset. That's what I did the first time I got the error, but later it came back because of some bad contact. And if you do that test it by calling yourself from another phone before adding contacts.
mamar said:
Were you able to clear your address book? In the end it seems that is what fixes it. Try to delete all your contacts and reboot. Than you can tell if it helps. As far as I know, the next option is to factory reset. That's what I did the first time I got the error, but later it came back because of some bad contact. And if you do that test it by calling yourself from another phone before adding contacts.
Click to expand...
Click to collapse
I have cleared all my contacts manually and rebooted the phone but still it comes up with the message, Im thinking that i need to clear the data from Phone/Message Storage but i probably clicked force stop on it before and i need to 'Start' it again.
I would just factory reset and flash the rom again.
Honestly i havent got a clue what happened but i did a factory reset and my custom Kernel and ROM were still there and i tried calling myself and it fixed it, somehow :/ Thanks guys
Jonno13452 said:
Sorry if this is in the wrong place but I've looked everywhere for an answer and i cannot find one,
I have a rooted Nexus 4 with Franco Kernel and Xylon ROM on giffgaff
Whenever i receive a call i cannot answer it because this message shows up and i have to click 'OK' which hangs up, also at the end of outbound calls it shows this message.
This message only occurs when i call/ get called.
I have tried clearing the data from 'Phone' with no avail, also updated my ROM and Kernel. I have reset my Mobile Networks/Access Point Names to default but still this problem occurs. I will be grateful if anyone help and fixes this, Thanks
Click to expand...
Click to collapse
Redownload and reflash the ROM including Gapps, if it still doesn't work then try a different ROM. Make sure you re-download the ROM though, since you may be getting this error due to corruption that occurred when it was downloaded.
Edit:
Oh you fixed it. Never mind.
There's a chance my error started because I flashed the. 33 radio after the ROM and gapps. The correct way is first the radio, than RoM, than gapps. I don't know if that's your case, but be aware of that.
have this occasionally on cm10.1 flashing different nightlies.
mamar said:
Hi, I had this problem too and searching around I found a solution that fixed this problem twice for me:
Go to settings -> applications -> all and go to Phone. Clear data & clear cache. Do the same thing with Phone/Messaging Storage apk. You will loose your contacts but it fixed it.
Click to expand...
Click to collapse
I have the same problem which is "unfortunately the process com.android.phone has stopped". I hardly can reach settings -> applications -> all and go to Phone because of the error popping up but when I press it, it display another error behind the first one says: "unfortunately the process com.android.settings has stopped"
Any suggestions ??
Eklado said:
I have the same problem which is "unfortunately the process com.android.phone has stopped". I hardly can reach settings -> applications -> all and go to Phone because of the error popping up but when I press it, it display another error behind the first one says: "unfortunately the process com.android.settings has stopped"
Any suggestions ??
Click to expand...
Click to collapse
This problem is mainly caused by corrupt or incompatible APN predefined settings. Try clearing all of them and just using the one you need.
To speed up the process, navigate closing the error as many times as required to the apn list, and once in the list, toggle airplane mode ON, that will stop the force close to show up, now delete all the entries, and toggle off airplane mode.
jak3z said:
This problem is mainly caused by corrupt or incompatible APN predefined settings. Try clearing all of them and just using the one you need.
To speed up the process, navigate closing the error as many times as required to the apn list, and once in the list, toggle airplane mode ON, that will stop the force close to show up, now delete all the entries, and toggle off airplane mode.
Click to expand...
Click to collapse
First thank you for the fast response.
I have just updating my rom (from cm 10 to cm 10.1) and when the system starts after the end of booting the error appears.
I have activated the airplane mode and no changes the error is continuing and when I go to settings --> the press on more in networks it says: "unfortunately the process com.android.settings has stopped".
Eklado said:
First thank you for the fast response.
I have just updating my rom (from cm 10 to cm 10.1) and when the system starts after the end of booting the error appears.
I have activated the airplane mode and no changes the error is continuing and when I go to settings --> the press on more in networks it says: "unfortunately the process com.android.settings has stopped".
Click to expand...
Click to collapse
Then it's one app that you got installed. Try removing any non essential apps.
jak3z said:
Then it's one app that you got installed. Try removing any non essential apps.
Click to expand...
Click to collapse
Thank you sir for your help
but I solved it installing another kernel

"Unfortunately the process com.android.phone has stopped" error message on boot

"Unfortunately the process com.android.phone has stopped" error message on boot
Hey guys,
After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away?
Thanks!
Dimitri Stephan said:
Hey guys,
After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away?
Thanks!
Click to expand...
Click to collapse
Only known solution I have on these issues is a factory reset. I don't think there's another way of fixing it. It is always recommended to do a factory reset before flashing a new ROM.
Hope this helps
Sinotek said:
Only known solution I have on these issues is a factory reset. I don't think there's another way of fixing it. It is always recommended to do a factory reset before flashing a new ROM.
Hope this helps
Click to expand...
Click to collapse
I will give it a try see if it works.
I've tried resetting the phone but the message still appears. I've also tried tr-flashing the rom and that hasn't worked either. What else could it be?
I had this error message the first and the second time I booted my phone when I got it. I haven't seen it since then!
I have Hangouts, messages and S Voice disabled. Not sure if it has something to do with those apps...
Same issue...I have tried all full wipe, full reset, stock 4.4.2, leak, but still have that problem
I had the same issue. I did go to recovery and format everything in internal memory. Then, installed Kitkat from PC Odin...
Sent from my SM-N9005 using xda app-developers app
Had the exactly same issue, I did a factory reset and it worked.
On similar problems with upgrades on both the S4 and S3 this have helped:
Go to phone settings-->More, then select Date and Time. Change the date format to something else then change it back to the format you wanted. Save and go back.
I have no idea if this will help on this problem but it might be a thing to try instead of a factoryreset
same problem here
I believe messing around with cheat droid messed up my phone,and I can't find a solution.
model
ddmc78 said:
I believe messing around with cheat droid messed up my phone,and I can't find a solution.
Click to expand...
Click to collapse
I've a Samsung galaxy exhibit t599n also got scanned by odin pro but can't post the results...
This error is usually linked to Facebook contact sync...
Does it also occur after a full wipe without installing/restoring any apps, accounts or contacts?
Also, test a different SIM, it might be malfunctioning.
Sent from my SM-N9005 using Tapatalk 2

Unfortunately the process com.android.phone has stopped

After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away? An the phone works fine.
Yes I did a clean install, tried clearing the data and cache from app manager and any of the obvious ideas.
Anybody else having this issue? Any help is greatly appreciated!
w
wmfreak said:
After flashing the 4.4.2 firmware to my Note 3, I get the following error message once the device turns on: "Unfortunately the process com.android.phone has stopped". I can just click ok and the message goes away but it shouldn't be appearing in the first place so does anyone know how to make it go away? An the phone works fine.
Yes I did a clean install, tried clearing the data and cache from app manager and any of the obvious ideas.
Anybody else having this issue? Any help is greatly appreciated!
w
Click to expand...
Click to collapse
try doing a factory reset, if this does not work then try flashing a different 4.4.2 or re-downloading the one you flashed and trying again.
sweatingmytittsoff said:
try doing a factory reset, if this does not work then try flashing a different 4.4.2 or re-downloading the one you flashed and trying again.
Click to expand...
Click to collapse
thanks but I've already done all those
wmfreak said:
thanks but I've already done all those
Click to expand...
Click to collapse
you have already downloaded and installed a different version of 4.4.2????
if you are getting the problem on multiple roms then you must be doing something wrong during the flashing process.
Clear your cache from recovery rather than Application Manager.
radicalisto said:
Clear your cache from recovery rather than Application Manager.
Click to expand...
Click to collapse
Done that too
W
wmfreak said:
Done that too
W
Click to expand...
Click to collapse
Hmm, Tried a reflash? -- if no good, reflash with a full wipe that usually solves 99% of issues. Only thing I can think of
I had that problem too and it almost made me to hit my note 3 into the wall. From the first day I turned him...
My fix solution was Settings>Application Manager> Menu > Reset app preference>Reboot. Do it again if its going to be the sam outcome. I found tjat when you are force stopping aps, or closing you are going to end with those messages....
Sent from my SM-N9005 using xda app-developers app
uvaman said:
I had that problem too and it almost made me to hit my note 3 into the wall. From the first day I turned him...
My fix solution was Settings>Application Manager> Menu > Reset app preference>Reboot. Do it again if its going to be the sam outcome. I found tjat when you are force stopping aps, or closing you are going to end with those messages....
Sent from my SM-N9005 using xda app-developers app
Click to expand...
Click to collapse
just tried that too, rebooted, same result
W
my friend
don't try to reset , wipe any thing .
i have same problem and posted before : http://forum.xda-developers.com/showthread.php?t=2620340
i asked from all kings of developing , but no one could help me .
i searched on google and found out that problem maybe cause of our sim-card . maybe changing sim card your problem will be solved.
i'm almost confident that is cause of baseband " NA6" and we should wait for 4.4.2 for our region with different baseband .
be aware , this problem is with u even when try any custom rom , cause all af the are using NA5 and NA6 .
just crossing your finger and wait for new and diffrent baseban version my friend .
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
stevenschemers said:
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
Click to expand...
Click to collapse
Are you rooted with any changes?
Sent from my Note 3...making all others drool!
I had the same type of problem myself,
But on my HTC one. I was close to start the painful process of unrooting my device and go back to stock.
My problem was not having ANY network & using the phone or sms didn't work at all. I read many "solutions" on the internet but none helped.
I experimented myself and found a solution to my problem. If it can help others as well I am glad.
First go into settings, then apps.
Scroll to all applications, search for phone.apk - if you have an option to uninstall phone.apk to previous version/state do this. Reboot the phone. In my case this did the trick and everything is working properly. Hope it helps others as well.
Please respond if you tried and it worked. It may be helpful for others too.
Solving Unfortunately the process com.android.phone has stopped IN HTC>>>ANY MODEL
:good::good::good::good::good::good:
I was in this trouble for 6 days,
I gave mu cellphone to many Repairman And I asked them if any friend of them can fix it please do it.
But nobody with any expensive Boxes couldent to fix.
I got my HTC sensation and I was very sad.
But Abruptly I found a way.
I did my cellphone to SUPER CID with ADB & FASTBOOT before.
Because of that change my phone didnt know my sim card.
Some peoples only get an update and they fall into this problem. I am in IRAN (middle east)
YOU MUST CHANGE YOUR CID TO YOUR AREA.
in HTC Series CID s are here
http://forum.xda-developers.com/showthread.php?t=2445289
THIS IS ONLY WAY FOR PERSONS THAT ANY WIPE OR RESET DIDNT WORK FOR THEM.
mobile issue
i have katboon tab a34 in tablet one problem that is unfortunately process.com android.phone the stooped. so pls give me solutions of this problem
Response
himmat7 said:
i have katboon tab a34 in tablet one problem that is unfortunately process.com android.phone the stooped. so pls give me solutions of this problem
Click to expand...
Click to collapse
did yo any Update your tablet??
Which Country Are You in?
Is your Device rooted?
process com.android.phone has stopped working
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Help from HTC user
professor2012 said:
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Click to expand...
Click to collapse
HI, it's possible that you installed wrong art area, my English language is not good,, try to download your region art runtime, this error come when the phone doesn't know your region, for example you r in middle East but you have installed art runtime for Europe,, I didn't work on any LG mobile phones, I hope it be helpful
professor2012 said:
I have a LG L70 that I rooted. I didn't install any ROM's on it. But what I did do was change the run time from Davik to ART. When the phone turned back on I received the warning Unfortunately the phone stopped working. And when I tried to factory reset the LG L70, that's when I get the error message Unfortunately com.android.phone has stopped working. Then I reset the phone back to Davik with no success. Is there a solution to fix this problem without using a PC? I can't even download anything because I can't sign in to my Google account. And trying to download direct the phone will not open any files, even the files I've saved on my SD Card. Please help. I'm going crazy trying to figure this out. Going to settings>apps>all apps etc. doesn't work.
Click to expand...
Click to collapse
Try wiping cache, dalvik cache, system data and then factory reset (all this from recovery). I don't own a LG phone but this process is the same for almost all phones I think.
how did you erase the cache/dalvik in this situation
stevenschemers said:
I'm having a similar issue accept my phone boots with the error, and will not go away even after multiple confirmations and reboots. Tried wiping cache/dalvik but nothing.
Click to expand...
Click to collapse
How did you wipe the cache/dalvik in this situation. I can't even reinstall anything to re-root the phone. And there is no keyboard that I can type on. The only way that I can communicate with the phone is to speak through voice mode. And that isn't always a good experience.

Google Played to death

I'm doing the root process after months of dealing with Google Play screwing with me, and reaching the point of being unable to load ANYTHING, including rooting and backup programs or even just uninstalling and reinstall from APK. Is there anything that can be done other than a factory reset?
Nobody got any suggestions?
I'm clutching at straws here.
more information
Krishna Murphy said:
I'm clutching at straws here.
Click to expand...
Click to collapse
You don't give much information specific to your problem.
Something important about this device is you should never factory reset.
Instead use format data, cache.
This is easy once you have twrp installed.
No factory reset?
Thanks for the response! Can you say why "factory reset" is such a bad idea? I have been hesitant to do that, which is why I'm posting here, but so far I'm not seeing much in the way of another option. I definitely do not want to "brick" my Samsung Galaxy Tab A 10.5 [SM-T590], but it's starting to seem like maybe I already have to some extent, though I can still use some programs previously installed.
My main problem at this point is, I'm lacking the ability to install ANYTHING I've found since this trouble started. I have tried it with various programs, even things previously installed successfully that later began malfunctioning, so I attempted to remove and reinstall, then I always get the message "App not installed." I have tried to find the various Google settings that people mention, but nothing seems to be located where it is supposed to be.
2 days said:
You don't give much information specific to your problem.
Something important about this device is you should never factory reset.
Instead use format data, cache.
This is easy once you have twrp installed.
Click to expand...
Click to collapse

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