Database Users

Help! Several major issues on 4.3 (home button, SIM, lock screen)

My N4 was away to repair a broken screen. Got it back on Wednesday and it immediately updated to 4.3. All was well, except for one weird issue where hitting a notification from the pull down would take me to the app via the pattern lock. I put this down to having played with some lock screen settings in Setting Profiles app (trying to disable it in certain settings), but it might not have been.
I've done the first device restart today, and after rebooting there are a few big issues.
1. I don't appear to have any mobile network, though wifi is connected. I had a good signal before the reboot.
2. I'm not getting a lock pattern or any lock screen at all, and it's not asked for the SIM pin
3. Hitting a notification in the pull-down makes the 'lock' clicking sound as it takes me to the app
4. The home button doesn't work. I see a slight dim of the screen and it makes the lock click sound, but nothing happens. Back and multitask work fine
Help! Any ideas? Are they known issues? Can't seem to find any reference online.
I'm on stock, using Nova Launcher

!!11oneone said:
My N4 was away to repair a broken screen. Got it back on Wednesday and it immediately updated to 4.3. All was well, except for one weird issue where hitting a notification from the pull down would take me to the app via the pattern lock. I put this down to having played with some lock screen settings in Setting Profiles app (trying to disable it in certain settings), but it might not have been.
I've done the first device restart today, and after rebooting there are a few big issues.
1. I don't appear to have any mobile network, though wifi is connected. I had a good signal before the reboot.
2. I'm not getting a lock pattern or any lock screen at all, and it's not asked for the SIM pin
3. Hitting a notification in the pull-down makes the 'lock' clicking sound as it takes me to the app
4. The home button doesn't work. I see a slight dim of the screen and it makes the lock click sound, but nothing happens. Back and multitask work fine
Help! Any ideas? Are they known issues? Can't seem to find any reference online.
I'm on stock, using Nova Launcher
Click to expand...
Click to collapse
Those are not any known issues or anything I have read since Andrid 4.3 came out. Try a factory reset to see if that solves the problem. If not, maybe the screen wasn´t the only thing broken on your device. Ask for warranty.

Thanks, will see how I get on this evening and try a factory reset if it doesn't fix itself.
Seems to be a weird problem related to the lock screen and when it should/shouldn't kick in...

!!11oneone said:
Thanks, will see how I get on this evening and try a factory reset if it doesn't fix itself.
Seems to be a weird problem related to the lock screen and when it should/shouldn't kick in...
Click to expand...
Click to collapse
Glad I could help.

Ok, I've done a factory reset. Not had much chance to play as it took hours to reinstall everything. But I've just had the word issue where selecting something from the notification tray (the setting profiles shortcut) took me to the lock screen to put in my pattern first, then took me to the app.
EDIT no pattern to when it does it, seems random and can be while I'm using the device, so the lock screen shouldn't kick in for any reason
Any ideas? Faulty device?

[Solved] Screen rotation doesn't work out of the blue

Hey guys,
Things I have checked and done:
The option for screen rotation is enabled
The sensor works, I checked using the hardware module test
It works in the camera app. When I take a picture and turn the phone horizontally the app buttons turn too.
I just discovered that when I click a YouTube video from the play store, it automatically goes to horizontal mode and it doesn't go back. Until I lock the device, when I unlock it it's back to vertical.
It doesn't work in the YouTube app though.
I deleted cache, then I did a factory reset.
That's about it. I'm to my wit's end here, please help. Thanks!
Edit:
So I've worked out a solution from another thread here.
This method didn't work for me. Now, what I did that succeeded:
1. After I pasted and set permissions to the file I turner the device off
2. Take out battery for few seconds
3. Boot in recovery
4. Wipe dalvik and cache
5. Reboot
6. Success!

oogrin said:
Hey guys,
Things I have checked and done:
The option for screen rotation is enabled
The sensor works, I checked using the hardware module test
It works in the camera app. When I take a picture and turn the phone horizontally the app buttons turn too.
I just discovered that when I click a YouTube video from the play store, it automatically goes to horizontal mode and it doesn't go back. Until I lock the device, when I unlock it it's back to vertical.
It doesn't work in the YouTube app though.
I deleted cache, then I did a factory reset.
That's about it. I'm to my wit's end here, please help. Thanks!
Click to expand...
Click to collapse
Did you see this thread - maybe it's related to the same thing?
http://forum.xda-developers.com/note-4/help/question-mm-users-uninstalling-facebook-t3363211

oogrin said:
Hey guys,
Things I have checked and done:
The option for screen rotation is enabled
The sensor works, I checked using the hardware module test
It works in the camera app. When I take a picture and turn the phone horizontally the app buttons turn too.
I just discovered that when I click a YouTube video from the play store, it automatically goes to horizontal mode and it doesn't go back. Until I lock the device, when I unlock it it's back to vertical.
It doesn't work in the YouTube app though.
I deleted cache, then I did a factory reset.
That's about it. I'm to my wit's end here, please help. Thanks!
Click to expand...
Click to collapse
its because you have removed s finder and quick connect by removing sfindo.xml you need to flash stock firmware again, even factory reset won't solve it. press thanks if I helped cheers

BAYmustafa96 said:
its because you have removed s finder and quick connect by removing sfindo.xml you need to flash stock firmware again, even factory reset won't solve it. press thanks if I helped cheers
Click to expand...
Click to collapse
Nope, I haven't removed anything. It just stopped working. I do habe removed a lot of bloatware, but I did that a long time ago, so I don't think that's the problem.

Leaving app open, unlock phone, goes straight to home screen

Has anyone else had this happen? Happens quite often for me. I'll be playing a game at work, get up to do some work while leaving game open. Come back and unlock the phone and it's on home screen. Does the same thing while listening to Pandora.

I've never noticed that happening to me, I just tried to reproduce it with not luck. How are you unlocking the phone?

Either fingerprint or iris. It does it with both. I don't see it happening when turning phone off and on right away. Phone usually sits a few min before it does it.

jeb192004 said:
Either fingerprint or iris. It does it with both. I don't see it happening when turning phone off and on right away. Phone usually sits a few min before it does it.
Click to expand...
Click to collapse
Battery optimization setting probably. Try disabling optimization for an app that currently does it and see what happens

That didn't help

Couldn't replicate issue either. Let Rayman running and screen went off for about 5 mins. Unlocked with fingerprint and went directly to the game. I had power saving off and performance mode set to optimized.
OP do you also lose your place when it directs you to the home page? Or does it resume when you reopen the app?

It resumes when reopened.
Power saving off and performance mode set to optimized as well.
The one app where it does it almost every time is Star Wars: Galaxy of Hero's. Only other app I notice it once and while is Pandora.

Are you sure you aren't iris unlocking it without knowing you are? Sometimes mine unlocks almost instantly when i press the unlock button. Or when I turn my screen on to check the time.
Is "iris unlock when screen turns on" enabled?
Lock screen & security > iris scanner

I'm sure. Most of the time my phone is face down and I grab it by the side and put finger on scanner. Turned iris scanner off just to be sure and it's still doing it.
Also does it with line messanger...

I have this exact problem as well. Seems to happen rather randomly.
I sometimes see the app actually minimizing to the home screen when I unlock the phone, so it's probably not some background task killing it.
The app is only minimized, not killed.

I have this issue as well.

I think I found the problem. Uninstalled bxActions and as of the past 2 hours the problem is gone.

i have this issue but i don't have bxActions so i don't think that is the problem

Are any of you happening to use the long press home option, the one that bypasses the lock screen? Even though you may not be using the home button maybe the option is still affecting the apps that are open and thinks for some reason you're pushing on the home button.

It might be an app causing it. I still haven't had any issues since I uninstalled bxActions. If you don't have that installed it could be a different app causing it.

I was also having this issue. Stopped bxactions and the issue is gone. Started bxActions back up and issue came back.

Same problem here. On Verizon s8 and no bxaction installed. Very irritating!
Unrelated but another problem is when I change to aggressive wifi/cell handover in developer options it allways defaults back off after a reboot? Any ideas??

Two problems cropped up -- Smart Lock blank and random temporary screen freezes

Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks

charlie.s said:
Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks
Click to expand...
Click to collapse
Did you perhaps add a company exchange account or add some other device administrator? I've seen this issue on some of my previous devices where smart Lock is setup but my company's exchange policy disables it
Sent from my PH-1 using Tapatalk

For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, atleast this did the trick for me.

Thanks to both of you for ideas. I disabled two device administrators, both related to Lookout. I also deleted my fingerprints and all security. When I re-entered everything, all seemed fine. I will see if it behaves and then narrow it down.

StephenMilone said:
For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, atleast this did the trick for me.
Click to expand...
Click to collapse
I had to do this but I had to reboot instead of just exiting out of settings.

I'm running into this issue as well. Sometimes I can get it to come back, but then after a restart, it's broken again...
---------- Post added 6th September 2017 at 12:14 AM ---------- Previous post was 5th September 2017 at 11:32 PM ----------
Ok, so it seems like the same issue is showing up for OnePlus devices since recently: https://forums.oneplus.net/search/13954406/?q=smart+lock&o=date&c[title_only]=1

I can get mine to freeze consistently by using chrome and browsing to flipboard.com. After I login the whole phone will freeze, not even the power button doesn't do anything. I've tested it out on a few other devices and I get the same response from my Nexus 9, also running 7.1.1. In this case at least I don't believe it's the phone but something to do with Android itself.

I'm getting the freeze as well but my power button works, when I turn off the screen and turn it back on it works for a few seconds and then freezes again
Sent from my PH-1 using Tapatalk

charlie.s said:
Hi, I've been using the essential phone for several days. I've installed lots of apps and other than a random glitch now and then, thinks have worked well. The system seems to be considerably faster than a Galaxy S8.
Two problems have recently surfaced. Smart lock is totally messed up (It was working for a while.) Now, when I get to the point in Security settings where I enter my pin, I get a blank screen. I've tried all sorts of things save a system reset. Smart Lock itself doesn't work any longer.
The other issue is intermittent freezes that last several seconds. Whatever the system is doing, it isn't responding at all. If I wait for a while, it proceeds to work fine.
Has anyone seen similar behaviors? Any suggestions short of a hard reset?
Thanks
Click to expand...
Click to collapse
You had the Smart Lock issue too?! I did a Factory Reset to fix it here, no amount of powering off/on the device, toggling Smart Lock in "Trust Agents" did the trick, it just...was blank one day. I've had the freezes as well, haven't noticed those after the Factory Reset now that I think about that.

RMarkwald said:
You had the Smart Lock issue too?! I did a Factory Reset to fix it here, no amount of powering off/on the device, toggling Smart Lock in "Trust Agents" did the trick, it just...was blank one day. I've had the freezes as well, haven't noticed those after the Factory Reset now that I think about that.
Click to expand...
Click to collapse
Interestingly, the pauses and stuttering disappeared at the same time. It is exceedingly difficult to convert these anecdotal comments into a meaningful diagnosis.
In any case, so far, so good.

Thanks! This is one of two major bugs driving me nuts!

Disabling then directly restarting worked for me, thanks for the tip!
Sent from my PH-1 using Tapatalk

I updated to NMl64c yesterday and both problems I refer to in the original post appear to have been fixed

charlie.s said:
I updated to NMl64c yesterday and both problems I refer to in the original post appear to have been fixed
Click to expand...
Click to collapse
The Smart Lock blank bug happened to me again yesterday, and I've been on NMI64c for a couple of days. De-activating Smart lock and rebooting got it working again.

Same problem with smart lock here and only solution seems to disable it, restart the phone and re-enable it...
Weird

Deppi0 said:
Same problem with smart lock here and only solution seems to disable it, restart the phone and re-enable it...
Weird
Click to expand...
Click to collapse
You should be able to disable it in the trust agents settings, back up one menu the enable it again without needing to restart the phone. Someone else pointed this it out a few posts back and it's always worked for me.

StephenMilone said:
For smart lock goto settings -> security - >trust agents
Toggle smart lock off, return to settings, go back and toggle it back on. Smartlock is back to normal, at least this did the trick for me.
Click to expand...
Click to collapse
1. Turn off all Smartlock agents that are on the list.
2. Reboot.
3. Turn them back on.

I have experienced a few freezes. Only after the phone sits for an extended period of time and it goes to sleep and after a restart. I actually haven't had this happen lately, seems like things some how worked themselves out. As far as smart lock I haven't had any such issue. I do have a question regarding smart lock. Do you guess have an option for enabling it when it is connected to a specific Bluetooth device?

jglazer said:
1. Turn off all Smartlock agents that are on the list.
2. Reboot.
3. Turn them back on.
Click to expand...
Click to collapse
Didn't have to reboot. Just turned it off then back on
Sent from my PH-1 using Tapatalk

jasonevil said:
Didn't have to reboot. Just turned it off then back on
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
All the on/off tinkering with trust agents has worked for me, but the fix has always been temporary. Smart Lock will be OK for a day or so before returning to its broken state/blank screen in the settings. Wish there was someone (a company) who knew what this was about and could fix it.

Remove Lock Screen from Android Head Unit

Hi,
Just got an Android Head unit. All was working well until I installed Bit Defender. I stupidly tried the anti theft function (Which sets a "one time" pin on the device).
Problem is I now need to enter a pin every time i start the car. Its some how turned on the android lock screen and I cant see how to remove it.
Any ideas? I >think< this is the standard android lock screen rather than something bit defender specific. Uninstalling Bit defender does not remove it.
Tried contacting the seller who advised not to perform a factory reset. Looking at other posts it seems others have performed factory resets... What (Apart from normal apps etc) will i have to set up again if i do so?
Thanks very very much for any advice. This is driving me crazy.

I also had the problem once and i had to do a factory reset. But if you use titanium backup it´s not so bad.

Screen lock Allwinner QUAD CORE T3
I did the same exact thing using Find My Device, thinking that the password is not changeable but removable so the only solution to get rid of the password each time the car starts is to hard reset it?

Hello, did you manage to solve the problem?

Hi again, I also set a password and I can’t disable it, this is bothering me a lot, did any of you guys find a solution? Thank you in advance for any and all help!

le_mi said:
I also had the problem once and i had to do a factory reset. But if you use titanium backup it´s not so bad.
Click to expand...
Click to collapse
How to hard reset android head unit? can any one pls help on this.

Solution for this for me is Quickshortcutmaker. When you start the app, then search for the app that's called search suggestions. And open it.
Now you can search all possible settings in android, which often are hidden and not accessible. Try secure or something like that, to access the lock settings and there you can remove it.

Thank you, I will try this today and report back. Will it require root?

No root needed

Hey sorry to bother you again. I tried it, but the app just takes me back to PIN settings on Android settings which is grayed out and not clickable. Can you tell me what I’m doing wrong? I’m a noob and not sure what the purpose of this app is to begin with. Here is a 40-second video I shot about what I did, below. Thank you for your help, I appreciate it a lot and don‘t take it for granted.
https://youtu.be/J7UY4zolePQ

Strange, for me it is working. My PIN bar is active, when i click on it. It asks me for my PIN.

Can’t remove screen lock
Hi everyone,
I am having the same problem - I cannot remove the screen lock / pattern set up on my Android car head stereo device. I have tried all sorts - going into advanced settings and turning off the ‘screen lock service’, turning off ‘find my device’, removing my google account.
It is so frustrating having to type this in every time the car starts!
I am currently in the process of downloading QuickShortcutMaker. Will keep you updated...

I was in my car trying to solve the problem when you posted your message, and I think I solved it!!! I just cleared credentials and the PIN went away. Go here: Android settings / Security & Location / Advanced (Trust agents), I can’t see what’s next because once you remove the PIN it doesn’t show you the menu, it just says “To use, first set a screen lock”. But somewhere in there, there is “Clear credentials” which did the job! It didn’t affect anything else as best as I can tell, but it’s been only 2 minutes since I managed to do it.

Hi!
I’m currently on quickshortcutmaker and can’t find what you’ve found. Are you on this app?
Thank you so much for your help by the way! I feel like I’m close
There is “trusted credentials” on here tho

No, I didn’t use the quickshortcutmaker, I did it through the Android settings. Here’s a video of what I’ve done, your setup may differ but this is the general idea:
https://youtu.be/J7UY4zolePQ
---------- Post added at 12:38 PM ---------- Previous post was at 12:26 PM ----------
Sorry wrong video on the previous message, here is the correct one:
https://youtu.be/f3Hx81tO15A

Maybe it's a ROM issue. I use Malaysk ROM.

Contrary to the topic starter, I found this thread because I wanted to have a lockscreen. I don't like the idea that when my headunit might get stolen the thief can view all kinds of personal information.
So I tried quickshortcutmaker and I could enable it. So far so good.
However, with the screen lock also automatically came a screen timeout which is set to about 10 seconds. So every 10 seconds the screen goes blank. This is of course totally unacceptable for a car head unit. The screen has to stay on until I turn it off.
Unfortunatly I haven't found a setting for the screen timeout. And about the screen lock: you can turn it on and choose different methods, but you can't turn it off. The option to turn it off exists, but it just doesn't work.

I had this problem yesterday and just figured out how to fix this. Deleting the Credentials and disabling through the regular settings menu does not work. Everything would just revert back, so I downloaded an app from the Play Store called Android Settings X. There you can reach the hidden settings. Choose "Choose screen lock (SetupChooseLockGeneric)" to remove the Screen Lock. If that option doesn't work there is another one, 2 options down, called "Settings (ScreenLockSuggestion)". Remove the Lock Screen here. Bam, fixed! This is the only way I know of that actually removes the Lock Screen and will not revert back.

hneel said:
Contrary to the topic starter, I found this thread because I wanted to have a lockscreen. I don't like the idea that when my headunit might get stolen the thief can view all kinds of personal information.
So I tried quickshortcutmaker and I could enable it. So far so good.
However, with the screen lock also automatically came a screen timeout which is set to about 10 seconds. So every 10 seconds the screen goes blank. This is of course totally unacceptable for a car head unit. The screen has to stay on until I turn it off.
Unfortunatly I haven't found a setting for the screen timeout. And about the screen lock: you can turn it on and choose different methods, but you can't turn it off. The option to turn it off exists, but it just doesn't work.
Click to expand...
Click to collapse
You might try Android Settings X as mentioned in my reply to the thread. Even though you have the opposite issue, i.e. wanting the lock screen, I'm pretty sure I saw a screen timeout option in this app, and since normal methods did not work to remove but using this app did, you might try it out.

uygarpolat said:
Hi again, I also set a password and I can’t disable it, this is bothering me a lot, did any of you guys find a solution? Thank you in advance for any and all help!
Click to expand...
Click to collapse
Rest the device