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My S4 is acting very weird any help would be great, a few days ago a touches the power button to wake my phone and the screen did not respond, but I'm noticing that I slide my finder as soon as I press the wake/power on button it responds but then it stop ..... anyone else has had the same issue ???? and if so is it possible to solve it without an expensive trip to a support person, btw I no longer have coverage from my company to take it in and have it fixed
You are completely stock?
I have exactly the same issue.Got the Phone from a Friend,noticed it acts like you described and thought it will fix itself after beeing rooted and flashed with a custom ROM (i killed Knoxcounter with that,3xx days Warranty left down the drain).
Nothing will help,no factory reset/cachewipe/reflashing of stock-firmware or any Xposed Crash-Fix-Module.
I changed the battery,used it without SD Card,without SIM and even tried the "Secure Mode" Samsung support suggested.
I`ve read some posts about this problem and everyone that reported back said he had to hand over the device to Samsung and got either a replacement board or a new Device alltogether.
Expect 200€ costs (as i do,since i would love to totally kill the board so Samsung doesn`t see the Knoxcounter but don`t know how and i think they find a way to see whats up),i will send mine in tomorrow i guess...
Tlailaxu said:
I have exactly the same issue.Got the Phone from a Friend,noticed it acts like you described and thought it will fix itself after beeing rooted and flashed with a custom ROM (i killed Knoxcounter with that,3xx days Warranty left down the drain).
Nothing will help,no factory reset/cachewipe/reflashing of stock-firmware or any Xposed Crash-Fix-Module.
I changed the battery,used it without SD Card,without SIM and even tried the "Secure Mode" Samsung support suggested.
I`ve read some posts about this problem and everyone that reported back said he had to hand over the device to Samsung and got either a replacement board or a new Device alltogether.
Expect 200€ costs (as i do,since i would love to totally kill the board so Samsung doesn`t see the Knoxcounter but don`t know how and i think they find a way to see whats up),i will send mine in tomorrow i guess...
Click to expand...
Click to collapse
Why are you so sure that Samsung won't fix it? I see you use €, that means you are in the EU.
No rooting, flashing, will ever void your consumer rights. So the store you bought it from still has to fix it, if it's a hardware failure.
Here in the Netherlands Samsung will always fix your phone even if you bricked it. So don't believe those stories about tripping Knox voiding warranty. Because in a lot of cases it's just not true.
Lennyz1988 said:
Why are you so sure that Samsung won't fix it? I see you use €, that means you are in the EU.
No rooting, flashing, will ever void your consumer rights. So the store you bought it from still has to fix it, if it's a hardware failure.
Here in the Netherlands Samsung will always fix your phone even if you bricked it. So don't believe those stories about tripping Knox voiding warranty. Because in a lot of cases it's just not true.
Click to expand...
Click to collapse
Well,i am not sure but its a 50/50 chance and i am scared that they will refuse since it goes to a Samsung Certified Repaircompany and if you look at this post here,it doesn´t sound like they will overlook the knox-thing
http://forum.xda-developers.com/showthread.php?p=56694012#post56694012
This person is from Germany,i live there too at the moment
edit: to clarify,i can not return it to the store the device was bought from.They say,after 1 year i have to handle this with Samsung directly
Tlailaxu said:
Well,i am not sure but its a 50/50 chance and i am scared that they will refuse since it goes to a Samsung Certified Repaircompany and if you look at this post here,it doesn´t sound like they will overlook the knox-thing
http://forum.xda-developers.com/showthread.php?p=56694012#post56694012
This person is from Germany,i live there too at the moment
edit: to clarify,i can not return it to the store the device was bought from.They say,after 1 year i have to handle this with Samsung directly
Click to expand...
Click to collapse
It's not allowed what Samsung is doing.
And your store has to accept it. You should look at some consumer sites in your country. It's probably at least 2 years that they have to fix it for you (it could be longer, but not less).
The Shop grants 1 Year Warranty (which the device is over since 2 months or so) and Samsung offers a 2 Years period (first year covered trough the shop,so THEY have to deal with Samsung and you have to deal with Samsung for the remaining Year if anything goes wrong).
Samsung clearly states that the warranty is void if you trigger the knox-counter so it is up to the repaircenter to do it or not.Since i think they are "doing it by the book",the first thing they do is check Knox.If it is triggered,they will not even open it or see what the problem is,they will notify you that the warranty is gone because of Knox.
Tlailaxu said:
The Shop grants 1 Year Warranty (which the device is over since 2 months or so) and Samsung offers a 2 Years period (first year covered trough the shop,so THEY have to deal with Samsung and you have to deal with Samsung for the remaining Year if anything goes wrong).
Samsung clearly states that the warranty is void if you trigger the knox-counter so it is up to the repaircenter to do it or not.Since i think they are "doing it by the book",the first thing they do is check Knox.If it is triggered,they will not even open it or see what the problem is,they will notify you that the warranty is gone because of Knox.
Click to expand...
Click to collapse
The shop isn't allowed to give 1 year warranty. It's at least 2 years.
As I said, check German consumer sites. See for example this:
http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_en.htm
Thats what they told me,it was basically "get in contact with Samsung,we wouldn`t do anything different".Thing is,i just asked a techguy from a certified Samsung-Repaircompany on another Forum IF they refuse to act on warranty if they notice Knox is on 0x1 and he said something like "we check for tampering with the software/rooting and refuse to repair on warranty if there is an indication for it.Knox on 0x1 counts as indication".
So,there is no way to send it in and expect them to replace the board without payment.
There u have it folks!
I'm SPEECHLESS!!!! Walked in to a NYC Samsung repair center today, with a cracked glass on my back panel.
No -- I understand that I've voided the warranty by tripping knox, but to refuse a to-be-paid, out-of-warranty glass replacement because I have my phone rooted and their "hardware tests are failing" and that's the Samsung policy?????
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Lexee said:
There u have it folks!
I'm SPEECHLESS!!!! Walked in to a NYC Samsung repair center today, with a cracked glass on my back panel.
No -- I understand that I've voided the warranty by tripping knox, but to refuse a to-be-paid, out-of-warranty glass replacement because I have my phone rooted and their "hardware tests are failing" and that's the Samsung policy?????
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Click to expand...
Click to collapse
Wow - really? That sounds like someone has misinterpreted the policy. It's an out of warranty job that should be reasonably charged and that's that - what has knox got to do with anything? Even if the Knox flag wasn't tripped it would still be an out of warranty job. I'd complain to the store manager and probably to Samsung's social media contacts as well because that just doesn't sound right.
Knox cannot affect any repair, paid or not. USA has a law same as the EU about having the right to modify your own phone.
dlotters said:
I'd complain to the store manager and probably to Samsung's social media contacts
Click to expand...
Click to collapse
This came from the store manager -- and trust me, I made my best effort to get all the same points across. The exact wording was this: "as an Authorized Samsung Repair Center, we're obligated to perform a series of hardware tests before returning the phone to the customer. Our hardware tests started failing right away because you have a tripped KNOX counter, so we couldn't proceed with the repair. It's the Samsung policy". Period. I guess their test #1 is, if Knox counter is greater than 0, FAIL. Maybe I should talk to a lawyer and see if I can somehow claim that Samsung wrongfully exposes me to a health hazard (being cut by broken glass) by refusing the repair under a made-up pretext.
Lexee said:
This came from the store manager -- and trust me, I made my best effort to get all the same points across. The exact wording was this: "as an Authorized Samsung Repair Center, we're obligated to perform a series of hardware tests before returning the phone to the customer. Our hardware tests started failing right away because you have a tripped KNOX counter, so we couldn't proceed with the repair. It's the Samsung policy". Period. I guess their test #1 is, if Knox counter is greater than 0, FAIL. Maybe I should talk to a lawyer and see if I can somehow claim that Samsung wrongfully exposes me to a health hazard (being cut by broken glass) by refusing the repair under a made-up pretext.
Click to expand...
Click to collapse
Sounds like the manager is an idiot tbh.
His explanation makes no sense whatsoever.
The whole Knox status voids warranty in the States is crap but even that is irrelevant.
I'd make a noise on their twitter, Instagram, Facebook, etc and probably give their customer service line a call as well (assuming they have one there?) as this manager's stance just doesn't make any sense
Sent from my Galaxy S6 Edge
They are just covering their assess. It's failing a test they perform to make sure everything is in working order. So what happens when they repair the screen and something is not working properly, they will be on the hook to fix it. That being said I don't understand why they can't say if any other problems are there you will have to pay for the fix.
Sent from my SM-G925W8 using Tapatalk
Today I flashed stock recovery, stock kernel, stock ROM, did a factory reset and went back to the same center. I wanted to ask them to retry the same hardware tests again to see if maybe they succeed this time, with all software being stock. They obviously recognized me from the day before, checked the KNOX counter and just reiterated what I had suspected from the outset; that's it's not really about any "hardware test failing", but a straightforward policy. If KNOX is tripped, don't touch the phone for any reason. The manager said, "we have to guarantee any repair work for 90 days. If KNOX is tripped, we can't do that." They told me to try my luck with their main corporate office in Dallas. I guess I'll give it a shot.
Samsung REFUSES a Paid, Out-of-warranty Glass Replacement CITING TRIPPED KNOX...
Lexee said:
T
Beyond outrageous.
F U SAMSUNG!
I will still stick to you for now because it's the best handset and I'll probably just buy a replacement but -- F U!!! big time!
Click to expand...
Click to collapse
Why would they change their policy if people just go out and buy a replacement ? They win, they now have two sales instead of one.
Seems redundant & contradictory being 'outraged' and then to open your wallet and give them more cash.
lynxblaine said:
Knox cannot affect any repair, paid or not. USA has a law same as the EU about having the right to modify your own phone.
Click to expand...
Click to collapse
Not sure where your getting EU info from but it's incorrect. They still void your hardware warranty and can refuse repairs / service of any description in the EU if your Knox efuse has been tripped.
Posted using Tapatalk
I will have to find it. Modifying your phone is a legal right in the UK same as usa. If your modification is the cause of the issue they can charge but if unrelated they can't and the warranty remains.
nookcoloruser said:
Why would they change their policy if people just go out and buy a replacement ? They win, they now have two sales instead of one.
Click to expand...
Click to collapse
Nah, come on, I am sure the aim of this policy was not to squeeze the last penny out of their bottom line. it's a major international conglomerate! They sell millions of appliances in every country of the world! This policy literally came out of the mouth of some lazy bureaucrat in charge of handset service, who basically took a quick shortcut and called it a day instead of thinking through the many different possibilities! Hey, to me being out of a few hundred bucks is not the end of the world either. But it's just so WRONG on so many levels! It sends a BAD message about Android, and a BAD message about Samsung! This was not meant to be an Apple shop! I fell in love with this phone -- I switched from HTC One, and I EVEN switched from ATT to TMobile just so I can have unlocked bootloader and modify to my heart's content! And now they're gonna give me this nonsense about tripped KNOX when my issue is broken glass?? BAD, WRONG, STUPID policy! Gosh, I wish I could get this message to a higher level executive rather than customer service.
Anyway, I called the main Dallas headquarters, told them about tripped KNOX and my experience at the NYC center, and the rep told me to send it in to their main service center anyway and see what happens. He wouldn't say if tripped KNOX would be a deal breaker or not. He said generally tripped KNOX is a big deal, but they have more sophisticated equipment than the regional centers typically, they'll examine the phone, see "how" Knox was tripped and take it from there. Sending it in today and going to be without a phone for the next week or so. Hoping for common sense to prevail..
Common sense? Come on, you know that has no place in here...
Personally I have never understood how a software issue could be used to deny a warranty or repair claim on something like a shattered screen. I mean seriously, I now have root access, how did that make my screen crack? Now if my radio or something went wonky I could understand. But a broken screen???
May I suggest buying a replacement glass and making the fix yourself ? I did this myself 3 times on my Z3c and it's actually very easy to do.
This phone isn't really the Z3...
True, but the process should be the same. Heat it up with a hairdryer, remove and then install the new back cover which already has the adhesive on it.
You can watch a tutorial here : https://www.youtube.com/watch?v=5RD44M4J-Rk
And for replacement parts I used this website http://www.witrigs.com/replacements-for-samsung-galaxy-s6-edge
If you don't feel confident about doing this yourself you can go to any phone service and they will do it for you on the spot for a small charge of course.
Should not cost you more than 30$, I bet Samsung will charge a lot more (that is if they agree to repair it).
kind3r said:
And for replacement parts I used this website
Click to expand...
Click to collapse
Wow! Unbelievable! Thank you so much for the reference! The phone feels so solidly built that I didn't even think of researching this because I thought messing with it by hand is totally out of the question! I have it currently shipped to Dallas service center, but if rejected, I will definitely try this! :good:
Update: phone was rejected by the Samsung main service center. "BER", "beyond economic repair". Pathetic.
I've ordered the replacement glass on ebay! Looking forward to making the repair myself! Thanks @kind3r!
*09/09/2015//19:18:50//0001773863//Telephone//ASC*
9/9/2015 6:13 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*09/09/2015//19:18:49//0001773863//Telephone//ASC*
Device rooted/Knox warranty failure
*09/09/2015//08:47:15//0001773863//Telephone//ASC*
9/9/2015 7:41 AM-Jennifer Bastardo: Accessory: sim card tray
*09/09/2015//08:47:14//0001773863//Telephone//ASC*
9/9/2015 7:41 AM-Jennifer Bastardo: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
Wth, Bastard..o
Good luck with the DIY repair, please let us know how it turns out.
Sent from my SM-G925T using XDA Premium HD app
Yeah, figures ...
What I don't understand is why ... the warranty is void anyway and it will be void the next time you turn in your phone anyway.
Perhaps they don't want to assume responsibility for damages that their technicians may do during this repair.
Good luck with your repair, I suggest using some guitar picks so you don't risk scratching the frame.
Also be careful with the broken glass as it may shatter.
That's interesting. Cracked my screen, sent it in for repair and they fixed it even with a tripped Knox counter. But that service center is a douche for doing that. And it sucks that Samsung has one of the best hardware in many expects so sometimes just saying I'm done with Samsung just may not seem like an options if you want top of the line android.
Sent from my SM-G925F using Tapatalk
Hey guys! My baby looks brand new again! Check out a pic! (I put the broken glass in the packaging in which the replacement arrived).
Ended up paying $17 for the glass on ebay and repairing myself. Come to think of it, having rooted my phone I walked away with a much better deal! lol Thanks again to all who stepped forward with advice!
Hello,I was considering of rooting my device. Yesterday,I rooted my device and today when i woke up there was 1 pink line on the phone.My screen wants replacement and i am afraid that warranty won't cover it.
P.S I didn't drop my phone or root caused this.It is just a common problem of galaxy s6,7 screens
Well it shouldn't be a problem in Europe. Where are you from?
paysen said:
Well it shouldn't be a problem in Europe. Where are you from?
Click to expand...
Click to collapse
It didn't used to be (I had two warranty repairs on my S4 and Note 3, both with a tripped knox flag here in the UK for example) but now Samsung are being funny about it and it's far more hit and miss. In the last six months I've read about people being refused in the last few days, but I also read about someone having their S7 Edge replaced with a new device (again in the UK) after breaking their home button, and despite having tripped the knox flag. Basically, I suspect it depends what service centre it's sent to and what mood the engineer is in.
I bought the S7 Edge because I love the device but also because I was under the impression that the Knox flag trip didn't stop it being repaired if necessary. If my phone ends up with an issue (touch wood it doesn't of course) and Samsung refuse to repair it, I will never buy another Samsung phone. Not out of protest, as Samsung won't give a s**t about that, but because I don't want a device I can't root without losing the warranty. Root to me is too important.
I am from Greece.I called our Samsung service Center and they told me that if the knox is triggered then they have to replace the motherboard of the phone in order to repair anything.So the motherboard costs about 300€ .This is a joke 6 days old phone and have problem with the screen without even dropping it
kogi4ever said:
I am from Greece.I called our Samsung service Center and they told me that if the knox is triggered then they have to replace the motherboard of the phone in order to repair anything.So the motherboard costs about 300€ .This is a joke 6 days old phone and have problem with the screen without even dropping it
Click to expand...
Click to collapse
If the implication here is that it's not possible to repair it without replacing the motherboard, then that is complete bulls**t and little more than a scam to get more money out of you you. There is absolutely no reason a screen can't be replaced on a phone with a tripped knox flag. Even if they refuse to do it under warranty thanks to the tripped flag, the most you should be charged is the labour to replace the screen and the screen itself.
If this is a new Samsung policy that no knox tripped device can be repaired without replacing the system board first (even if the fault is in no way related to the system board) then it's a new low from them.
But unfortunately, in terms of not getting it repaired for free, this is the chance you take with tripping your knox and you will have known that prior to doing it. Take it to a third party repairer would be my advice. It would be far cheaper, although you would risk no longer having your IP68 rating.
The vertical line was fixed itself today at the noon.When I went to home at the noon without having anymore this annoying line I placed it to the charger and i slept.When I woke up today at the afternoon the line was there again and the light sensor doesn't work too.
The light sensor doesn't work too
Update:
● The light sensor starated working somehow.
● The line is not stable. With that I mean that sometimes there are 2 lines and sometimes the line is thinner or bigger.
● 2 times the screen completely died for 2 minutes
Now there is only 1 line very very thin
Hi. So I got an S7e, the European exynos version, but I live in the US. I got it unlocked from the official Samsung Amazon. I rooted it soon after I got it and everything was going fine. Fast forward a few months, and I just got the infamous pink line. What is the process of getting it replaced through the NYC repair center? Do I just walk in with the phone, they see the pink line, see that it has no damage and just give me a new phone? Or will they check knox and not replace it? What are my best options here?
Sorry if I'm asking stupid questions, but this is my first android phone.
p.s. I have tried all the "solutions". Resetting pixels worked for a couple days, and pressing the Samsung logo worked for a couple more days after that. Now its back, and it's much thicker that it was before and a darker shade. Nothing I do makes it go away, so replacing the phone is my last option.
Thanks!
Samsung acknowledges that the pink line is a know issue, but will only repair / replace devices that are still under warranty, and show no obvious signs of damage caused by dropping.
Unfortunately, if you have a rooted phone that tripped Knox, then you voided any and all warranty offered by Samsung.
You can download KNOX Status Samsung from the play store and run that, it is a read only program that will show you if KNOX has been tripped because of the root.
If KNOX comes back good, then you will most likely have to re-flash your phone with an official Android firmware prior to taking it in to a Samsung store. Even if KNOX comes back good, if the employees see any signs of custom firmware or rooting, then you will be responsible for paying the bill for parts & labor.
You can try to either replace the screen yourself, or I'm sure there has to be a cellular repair facility around that might do it.
Just for reference
http://www.techtimes.com/articles/1...y-s7-edge-pink-line-issue-promises-repair.htm
I had the same problem...my local repair shop wanted $399+tax for screen and digitizer repair guaranteed.
I just bought a new one for 140 more. I figured I might as well bite that bullet instead of the repair route.
I realize not all can do that but my new G9365F unlocked came with nougat already and I had that sucker Installed with TWRP and SuperSu in less than 5 minutes.
That pink line drove me nuts.
Sent from my SM-G935F using Tapatalk
joe.skelly said:
Samsung acknowledges that the pink line is a know issue, but will only repair / replace devices that are still under warranty, and show no obvious signs of damage caused by dropping.
Unfortunately, if you have a rooted phone that tripped Knox, then you voided any and all warranty offered by Samsung.
You can download KNOX Status Samsung from the play store and run that, it is a read only program that will show you if KNOX has been tripped because of the root.
If KNOX comes back good, then you will most likely have to re-flash your phone with an official Android firmware prior to taking it in to a Samsung store. Even if KNOX comes back good, if the employees see any signs of custom firmware or rooting, then you will be responsible for paying the bill for parts & labor.
You can try to either replace the screen yourself, or I'm sure there has to be a cellular repair facility around that might do it.
Just for reference
http://www.techtimes.com/articles/1...y-s7-edge-pink-line-issue-promises-repair.htm
Click to expand...
Click to collapse
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?
s7freak said:
I had the same problem...my local repair shop wanted $399+tax for screen and digitizer repair guaranteed.
I just bought a new one for 140 more. I figured I might as well bite that bullet instead of the repair route.
I realize not all can do that but my new G9365F unlocked came with nougat already and I had that sucker Installed with TWRP and SuperSu in less than 5 minutes.
That pink line drove me nuts.
Click to expand...
Click to collapse
Same, it's killing me. More of a thick purple now actually. I don't wanna spend like 500 bucks on another one knowing that the same thing might happen though...
Byyz said:
Same, it's killing me. More of a thick purple now actually. I don't wanna spend like 500 bucks on another one knowing that the same thing might happen though...
Click to expand...
Click to collapse
Ahhhh therein lies the rub... I dropped mine and didn't notice the small hairline crack on the very upper left side. Within a few days the pink line emerged and just like yours soon developed into a 3mil line light purple in color.
I'm pretty confident that's what caused it.
I had no worries about buying another.
Sent from my SM-G935F using Tapatalk
---------- Post added at 08:36 AM ---------- Previous post was at 08:34 AM ----------
Byyz said:
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?
Click to expand...
Click to collapse
Triangle away doesn't work on these devices and since your Knox is tripped the warranty is void. Even returning to stock won't fix the blown Efuse.
Sent from my SM-G935F using Tapatalk
s7freak said:
Ahhhh therein lies the rub... I dropped mine and didn't notice the small hairline crack on the very upper left side. Within a few days the pink line emerged and just like yours soon developed into a 3mil line light purple in color.
I'm pretty confident that's what caused it.
I had no worries about buying another.
Sent from my SM-G935F using Tapatalk
---------- Post added at 08:36 AM ---------- Previous post was at 08:34 AM ----------
Triangle away doesn't work on these devices and since your Knox is tripped the warranty is void. Even returning to stock won't fix the blown Efuse.
Click to expand...
Click to collapse
Nope not even scratch on mine. Put it on a case first day I got it.
I was thinking to try hand it anyway, nothing to lose and all that, you know?
Byyz said:
****, thanks. I'm assuming that means that triangle away isn't gonna help me, since knox is a efuse? Do you know what will happen if I unroot and hand it in? Worst case scenario they just tell me that the device is out of warranty and hand the phone back right?
Click to expand...
Click to collapse
If you unroot it, then it's definitely worth at least taking it to the store and seeing what they can do.
Worst case, like you said, is they don't repair it because of Knox (efuse, I like that!).
Who knows, maybe you'll get lucky and the techs there won't check it or something, and it gets fixed on Samsungs dime.
Tapatalk for Android - Works awesome on my Samsung Galaxy S7 Edge
Hey guys, I'm in Europe and I have a question.
Back at the end of January, my phone started having a bright horizontal line that would run from top to bottom of the screen. And this would come and go. After a couple weeks, I realized that vibration (whether from the phone itself or the surface it was on) as well as applying pressure to the top right side of the screen or face would cause this to come and go. I even figured out I could shake it and have this happen. So something was loose. I chatted with samsung germany, and even after explaining this to them, they still had me factory reset the phone, which I did. That didn't work, so they wanted me to send it in. It took me a couple weeks to find a replacement phone, but I did and I sent my S7 Edge to Samsungs service center two Fridays ago.
They just sent me an e-mail telling me that it isn't covered by warranty because this was caused by rooting the phone. This is clearly a hardware issue. Furthermore, I thought in Europe it didn't matter if you rooted your phone. I've only ever had to send in my LG G4 for warranty, and they had no problem with it being rooted. What gives? What are my rights?
I feel like deciding never to buy a Samsung product again, and I'm in the market for a new tablet. So on a related note, any better tablets out there?
shiboby said:
Hey guys, I'm in Europe and I have a question.
Back at the end of January, my phone started having a bright horizontal line that would run from top to bottom of the screen. And this would come and go. After a couple weeks, I realized that vibration (whether from the phone itself or the surface it was on) as well as applying pressure to the top right side of the screen or face would cause this to come and go. I even figured out I could shake it and have this happen. So something was loose. I chatted with samsung germany, and even after explaining this to them, they still had me factory reset the phone, which I did. That didn't work, so they wanted me to send it in. It took me a couple weeks to find a replacement phone, but I did and I sent my S7 Edge to Samsungs service center two Fridays ago.
They just sent me an e-mail telling me that it isn't covered by warranty because this was caused by rooting the phone. This is clearly a hardware issue. Furthermore, I thought in Europe it didn't matter if you rooted your phone. I've only ever had to send in my LG G4 for warranty, and they had no problem with it being rooted. What gives? What are my rights?
I feel like deciding never to buy a Samsung product again, and I'm in the market for a new tablet. So on a related note, any better tablets out there?
Click to expand...
Click to collapse
Rooting a Samsung phone has always voided the warranty. Some countries strictly enforce this other do not.
If it was a motherboard problem, the service centre would not have noticed the rooting flag and replaced the hardware with no questions asked. But since your problem involved the screen not the motherboard, service centres have the option of enforcing the warranty at their discretion.
You can either ask for the phone back and use it as is or pay for the repair.
Any rooted phone voids any warranty the manufacturer carries.
When you root your phone, you get these messages that pop up telling you that if you continue, you will probably void your warranty.
They put those warnings there to let you know before you start.
I know my replies can be long, but would rather give too much info, than not enough.
In Europe, your statutory warranty cannot be refused just because of the phone being rooted. That warranty, however, is with the business that sold you the phone, not with Samsung directly. Maybe try and go back to the seller (though you may have to argue your case to make them comply with their legal obligations!).
I'm from Portugal.
My phone is rooted I had to send it to service for repair and had zero problems.
gcogger said:
In Europe, your statutory warranty cannot be refused just because of the phone being rooted. That warranty, however, is with the business that sold you the phone, not with Samsung directly. Maybe try and go back to the seller (though you may have to argue your case to make them comply with their legal obligations!).
Click to expand...
Click to collapse
so I would have to deal with Amazon Germany? That is a freightening thought, since they just had so many mess ups at the end of last summer that I actually cancelled my membership.
Do you have any law or other thing I could point to that would show them they have to replace the phone?