Battery issue, running hot - Moto G4 Questions & Answers

I have a feeling this isn't specific to my G4 but rather my Android/ application environment: after working fine for 3 months, for the last 2-3 weeks my G4 has been cooking itself (case back heats up) and battery dies in less than 4-5 hours. Any suggestions on how to troubleshoot this (if it is settings/ application based). Clicking on the battery icon shows top battery use by "Android App" and "Google Services". I was thinking of trying a restore, I have the Ad subsidized model, any progress on accessing the bootloader?
Thx
Sent from my Moto G (4) using XDA Free mobile app

Related

Lies, Statistics and Android OS

Mostly, I use my Nexus S with AutoSync off, my modem on, Wifi on when needed and otherwise off. But today I accidently left AutoSync on at home...
...and for the first time since I bought the handset right after Christmas, Android OS is fifth or sixth in the list of power using applications, right in front of Android System.
I only use my GMail account in the Accounts & Sync Settings.
I admit that the third one on the list is Voice Calls, but if anything I would have expected Android System to be higher in the list as this shows the GoogleSync and data use.
So: either AutoSync is very data and device efficient with my set up, or Android OS and Android System's impact on battery life is implied, a statistic or incorrectly calculated.
Today is the first day Android OS battery usage has fallen right down too. Still trying to work out what changed, but for me auto sync has always been on and is unchanged.
Sent from my Nexus S using XDA App
Oh now that's interesting... or a co-incidence...

Possible NlpCollectorWakelock/NlpWakelock fix

Since day 1, despite factory resets and freezing bloat, my LG G2 has experienced some *insane* wakelocks around NlpCollectorWakelock and NlpWakeLock. We're talking about 2 hours every 10 hours or so of uptime, basically destroying my battery life.
Now, the simple fix for this is to turn off Wifi/Mobile Network Location, voila, phone deep sleeps, life is good. Except this doesn't fly for me, because I still want to use Google Now, and I can use it just fine on my S4 without this insanity.
To get a little better insight, metric-wise, I pulled Velvet.apk from /system/app and self-installed Google Search straight from the market (essentially Google Now) so that I could keep tabs on it in Greenify.
Turns out Google Search was running as much as 200 times per hour and causing wake-up ~5-10 times per hour. I could practically refresh and just watch the count go up and up.
So on a whim, being rooted and a little bit of a risk-taker, I used Titanium Backup and uninstalled Google Play Services. Null. Gone. Kaput.
Then when I launched Google Now again, it requested I nab Google Play Services from the market. So I did. I installed, rebooted.
To my surprise, in the last five hours since doing that, Google Search has run 12 times, and woken up 12 times. Better Battery Stats is reporting NlpCollectorWakeLock at 2 minutes and 8 seconds for ~5 hours uptime, and NlpWakeLock at 2 minutes and 43 seconds.
Anyone else want to take the dive with me and see if this gives them as significant of a before/after as it did for me? My phone is deep sleeping like a champ now and I really hope this keeps up.
tl;dr: Uninstall Google Play Services from /system/app using Titanium Backup, launch Maps or Google Now and then re-install Google Play Services from the market. Reboot. See if location service related wakelocks drop significantly. Rejoice if they do. Lament further if they don't.
Well, I removed Google play services and installed via market this morning. I'm still seeing a ****load of NLP wakelocks, but on the att version I haven't figured out how to completely remove search. Could that be the issue?
Sent from my LG-D800 using Tapatalk 4
lastdeadmouse said:
Well, I removed Google play services and installed via market this morning. I'm still seeing a ****load of NLP wakelocks, but on the att version I haven't figured out how to completely remove search. Could that be the issue?
Sent from my LG-D800 using Tapatalk 4
Click to expand...
Click to collapse
Oops, I guess I forgot to mention that I also removed Velvet.apk from /system/app (LG's pre-installed Google Search), and reinstalled that from the market as well. Not sure if that is related.
I, too, have the AT&T version. I will run some more tests today. But so far today with 1 hour screen-on, I have an up time of a little north of 2 hours, with an estimated 60 hours remaining. Obviously that isn't realistic, but by this time before I would be seeing an estimated time of about 9 hours remaining and be sub-90% battery life.
burningembers said:
Oops, I guess I forgot to mention that I also removed Velvet.apk from /system/app (LG's pre-installed Google Search), and reinstalled that from the market as well. Not sure if that is related.
I, too, have the AT&T version. I will run some more tests today. But so far today with 1 hour screen-on, I have an up time of a little north of 2 hours, with an estimated 60 hours remaining. Obviously that isn't realistic, but by this time before I would be seeing an estimated time of about 9 hours remaining and be sub-90% battery life.
Click to expand...
Click to collapse
I have no velvet.apk in /system/app
I've been trying to get the market's search installed for the widget for days, lol.
Sent from my LG-D800 using Tapatalk 4
I don't have a velvet.apk either but I just did what you did aside from that. We'll see how things go.
Sent from my LG-D800 using xda app-developers app
lastdeadmouse said:
I have no velvet.apk in /system/app
I've been trying to get the market's search installed for the widget for days, lol.
Sent from my LG-D800 using Tapatalk 4
Click to expand...
Click to collapse
zxrax said:
I don't have a velvet.apk either but I just did what you did aside from that. We'll see how things go.
Sent from my LG-D800 using xda app-developers app
Click to expand...
Click to collapse
Weird! I wonder why I have/had a Velvet.apk.
Anyway, since my initial post, I've continued monitoring. My runs/wakes are WAY down, trending to about 1-3 per hour, down from a crap ton. My overall wakelock time is roughly 20 seconds per hour, or roughly 8 minutes or so per day, way down from nearly 2 hours/day before. My battery life has gone way up, I'm super happy.
will not uninstall
Tried to do the same with the Verizon G2 and when trying to uninstall this i get a message from titanium back saying it will reboot twice for this to complete, but upon first reboot it boots in to team win recovery? how do i get this complete its process because Google services is always the highest on battery usage on my phone.
kjplaysguitar said:
Tried to do the same with the Verizon G2 and when trying to uninstall this i get a message from titanium back saying it will reboot twice for this to complete, but upon first reboot it boots in to team win recovery? how do i get this complete its process because Google services is always the highest on battery usage on my phone.
Click to expand...
Click to collapse
Huh, unfortunately I'm on the AT&T, so it is hard for me to comment.
When I did it via TB, it uninstalled in the same session, no reboot. No notification about rebooting twice.
Any other VZW users out there that can comment?
After an hour of idle time my time held awake by NLP wakelocks specifically is only three minutes, a far cry from the eight to ten I was seeing earlier. Will continue to monitor.
Sent from my LG-D800 using xda app-developers app
lastdeadmouse said:
I have no velvet.apk in /system/app
I've been trying to get the market's search installed for the widget for days, lol.
Sent from my LG-D800 using Tapatalk 4
Click to expand...
Click to collapse
Do you have google search to uninstall in titanium backup? I'd try that if you can't find the APK. I had it in my /system/apps and did the uninstall in TB.
I already uninstalled Google search via TB, should I still see this velvet.apk?
Sent from my LG-D800 using xda app-developers app
I'm on vzw and didn't have a problem deleting Google Play Services. Wakelocks are way down for me too since using the Play Store version. Good find. I was noticing very high wakelock on this for the last several days.
OP, what are your settings on these three pages?
http://imgur.com/a/jc8lo
I'm still getting a ton of wakelocks. Not as much time spent held awake but nowhere near as low down as 1-3 wakes per hour . In 1h48m of non-screen time (out of the past 2h23m), I've got NLPCollectorWakelock waking my device 82 times for ~4 minutes of time held awake and NLPWakelock waking my device **284**(!!) times for 3 and a half minutes of time held awake...
EDIT: just uninstalled an app called "LGSearchProvider.apk" using Titanium Backup. Perhaps this is the same thing as the velvet.apk you were talking about earlier by a different name?
zxrax said:
I already uninstalled Google search via TB, should I still see this velvet.apk?
Sent from my LG-D800 using xda app-developers app
Click to expand...
Click to collapse
Nope, Velvet.apk was the /system/app's Google Search from factory.
zxrax said:
OP, what are your settings on these three pages?
http://imgur.com/a/jc8lo
I'm still getting a ton of wakelocks. Not as much time spent held awake but nowhere near as low down as 1-3 wakes per hour . In 1h48m of non-screen time (out of the past 2h23m), I've got NLPCollectorWakelock waking my device 82 times for ~4 minutes of time held awake and NLPWakelock waking my device **284**(!!) times for 3 and a half minutes of time held awake...
EDIT: just uninstalled an app called "LGSearchProvider.apk" using Titanium Backup. Perhaps this is the same thing as the velvet.apk you were talking about earlier by a different name?
Click to expand...
Click to collapse
My settings match yours except I have Remote Wipe ability turned off, I still have my phone reporting a location to ADB, though.
Since my last post, I've seen a huge uptick in Google Search runs in Greenify (about 100 in an hour). However, only 5 wakes, and only 26 seconds of wakelock in that same hour. Will report more later.
I uninstalled the search, and Google play services, restarted, reinstalled, and restarted again. So far this is what I have is it normal?
Sent from my LG-D801 using xda app-developers app
akong702 said:
I uninstalled the search, and Google play services, restarted, reinstalled, and restarted again. So far this is what I have is it normal?
Sent from my LG-D801 using xda app-developers app
Click to expand...
Click to collapse
I'm not sure there. It looks like you just have some initial Audio wakelocks from maybe a music player or your start-up noise.
You should check Android System or Google Services for things related to NlpCollectorWakelock or NlpWakelock.
---
Updates on my own report. For some reason Google Keep has shot to the top trending at 4 minutes/hour of wakelock time. I have no idea why, I'm not actively using it, or its widget. I'm greenifying it now to get rid of the noise.
Well, in 1h50m of uptime (30m screentime), according to GSam, NlpCollectorWakelock has kept my phone awake for ~6m. It's the only thing under Google Services that's kept my phone awake longer than 30 seconds. Nlpwakelock is virtually nonexistent, 9.8s of awake time.
edit: when i click 'manage' on GSam on the "Google Services" that's causing wakelocks it takes me to Google Bookmark Sync in particular. Coincidence? I froze bookmark sync since it's something I don't use anyways, we'll see what happens...I don't see how it could possibly be the culprit but you never know.
zxrax said:
Well, in 1h50m of uptime (30m screentime), according to GSam, NlpCollectorWakelock has kept my phone awake for ~6m. It's the only thing under Google Services that's kept my phone awake longer than 30 seconds. Nlpwakelock is virtually nonexistent, 9.8s of awake time.
edit: when i click 'manage' on GSam on the "Google Services" that's causing wakelocks it takes me to Google Bookmark Sync in particular. Coincidence? I froze bookmark sync since it's something I don't use anyways, we'll see what happens...I don't see how it could possibly be the culprit but you never know.
Click to expand...
Click to collapse
Interesting. I hadn't gone that deep via GSam, I may do it now though just to see. Good call.
edit: Mine just takes me to Google Services, sad panda.
nlpcollectorwakelock is google services, not google play services for me...
I have the T-Mobile variant and wanted to confirm that OP's instructions fix the issue. My device started out with great battery life and one day suddenly took a dive thanks to this issue.
I used TiBu to uninstall Google play services and Google search (which turned out to be velvet.apk) and reinstalled both via play store.
Screen went back to bring number 1 battery drainer for me whereas before Google pay services was in the lead by a wide margin.
Thanks OP.
Sent from my LG-D801 using xda app-developers app

[Q] Maps/GPS issue

Done some research but can't seem to find anything on this,
Maps is showing as having used 44% of my battery so far today, however the total CPU total time is only 19 seconds and the app isn't open.
However GPS time is at almost 7 hours. GPS isn't turned on in location services nor has it been turned on apart from a a short amount of time when I was testing it earlier whilst out to see how quickly it locked. The time keeps going up.
Now this isn't really an issue that's having a major effect, battery life seems to be fine and all that. Just wondering why the GPS is still showing as being 'on' and whether it can be disabled.
Cheers.
John
The new versions of maps sucks in everyway. They went completely backwards.
I bet if u install 6.4 the problen will go away
Sent from my VS980 4G using XDA Premium 4 mobile app

Battery drain after lollipop update

So recently I updated to 5.0.1 but I realized that I got big battery drain issue. I looked into the Option --> Battery and noticed that my phone has always been awake. Also, even if I turned off Location, I can still see GoogleLocationService running under Running Apps/Google Services.
And now the phone also tries to identify the caller ID. I think this was a Google Now feature, where do I turn off this? Also why is my Backup account greyed out?
Thanks.
Turn off WiFi and Mobile Data when screen off. It's save battery for almost 2x. This is bug on Lollipop.
Sent from my Nexus 4
I am using resurrection rom and battery timing is amazing. try some custom rom
nemanja066 said:
Turn off WiFi and Mobile Data when screen off. It's save battery for almost 2x. This is bug on Lollipop.
Sent from my Nexus 4
Click to expand...
Click to collapse
So you cannot receive messages from IM apps and you cannot sync any of your accounts, basically negating the purpose of a "smart"phone. You, sir, are a genius.
And please stop blaming lollipop for every bug you come across. I'm getting the same battery life I got on KK.

Suddenly abnormal battery drain

Hi all,
from yesterday on I encounter an abnormal battery drain (15% in about 30 min) while doing nothing with the screen turned off. The Phone gets very warm. Rebooting doesn't help. Does anybody know this problem or can help me with a solution?
Best regards
sporc10 said:
Hi all,
from yesterday on I encounter an abnormal battery drain (15% in about 30 min) while doing nothing with the screen turned off. The Phone gets very warm. Rebooting doesn't help. Does anybody know this problem or can help me with a solution?
Best regards
Click to expand...
Click to collapse
did it happen after you updated/installed an app? Then it's probably a bug in app.
Have a look at settings
check "battery usage" (tap 3dots to incl system apps)
check "memory used by apps"
crack "running services"
any app stand out an using more resources than normal?
I checked the battery usage, but there wasn't any strange entries.
Where do I check the running services?
I ended up with a factory reset and charged the phone to 100% in the evening, the next morning(today) it was totally empty and turned off.
sporc10 said:
I checked the battery usage, but there wasn't any strange entries.
Where do I check the running services?
I ended up with a factory reset and charged the phone to 100% in the evening, the next morning(today) it was totally empty and turned off.
Click to expand...
Click to collapse
you need to turn on developer options, go to settings> about phone and then tap build number until you are a dev. Then back out to settings then system> advanced> developer options and you should see the running services & also check memory. Is there anything that looks out of place? I used to use cpu monitoring app eg Trepn which could show how much cpu was bring used, but they just seem to work with Android Pie
if nothing stands out boot into safe mode so your downloaded apps don't run & see if battery drains. If not then you have a bad app.
IronRoo said:
you need to turn on developer options, go to settings> about phone and then tap build number until you are a dev. Then back out to settings then system> advanced> developer options and you should see the running services & also check memory. Is there anything that looks out of place? I used to use cpu monitoring app eg Trepn which could show how much cpu was bring used, but they just seem to work with Android Pie
if nothing stands out boot into safe mode so your downloaded apps don't run & see if battery drains. If not then you have a bad app.
Click to expand...
Click to collapse
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
sporc10 said:
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
Click to expand...
Click to collapse
I've had battery drain issues in the past on many devices including the PH-1. I recently was noticing a larger than normal drain on my battery while my phone was idle. One of the tricks I've done to resolve my battery drain issue was to open Settings -> Apps & Notifications -> See all [insert number] apps. Click the vertical ellipsis in the upper right corner and click the option "Show system".
First I clicked on Google Play Store. I clicked Force stop, then clicked on Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Click back to go back to the list of apps and select Google Play services. I did not have a force stop option so I clicked Storage, Clear cache. Next I selected Google Play Framework. I clicked Force stop, then went to Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Once this was complete I rebooted my phone and let it idle. I observed how much drain per hour I was getting and it was back to draining around 1% per hour.
If that doesn't help, sometimes it can be Google running the backup procedure in the background. You can try to temporarily disable it in Settings -> System -> Advanced -> Backup. Depending on your preferences you can decide if turning it off permanently is best for you, otherwise don't forget to turn it back on after observing your battery drain.
sporc10 said:
In safe mode I can observe the same strange battery drain (without usage, even in flightmode!).
These are the running processes right now (not in safemode, cellular on, wifi off):
- com.qualcomm.qcrilmsgtunnel
- com.google.android.ims
- Google Play:
- CollectionService
- GmsCoreStatsService
- EmergencyPersistentService
- DeviceConnectionWatcherService
- LockScreenService
- GoogleLocationService
- GoogleLocationManagerService
- ClearcutDebugDumpService
- GcmService
- com.google.android.gms.persistent
- com.google.android.googlequicksearchbox:search
- com.google.android.ext.services
- com.google.android.inputmethod.latin
I am on the newest official build: PPR1.181005.099
Click to expand...
Click to collapse
Looks good. Btux I right, try his suggestions
btux81 said:
I've had battery drain issues in the past on many devices including the PH-1. I recently was noticing a larger than normal drain on my battery while my phone was idle. One of the tricks I've done to resolve my battery drain issue was to open Settings -> Apps & Notifications -> See all [insert number] apps. Click the vertical ellipsis in the upper right corner and click the option "Show system".
First I clicked on Google Play Store. I clicked Force stop, then clicked on Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Click back to go back to the list of apps and select Google Play services. I did not have a force stop option so I clicked Storage, Clear cache. Next I selected Google Play Framework. I clicked Force stop, then went to Storage. I clicked Clear cache then Clear storage (then clicked yes to the prompt). Once this was complete I rebooted my phone and let it idle. I observed how much drain per hour I was getting and it was back to draining around 1% per hour.
If that doesn't help, sometimes it can be Google running the backup procedure in the background. You can try to temporarily disable it in Settings -> System -> Advanced -> Backup. Depending on your preferences you can decide if turning it off permanently is best for you, otherwise don't forget to turn it back on after observing your battery drain.
Click to expand...
Click to collapse
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
sporc10 said:
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
Click to expand...
Click to collapse
i have same issue on a different phone...no bad app nothing or weird wake lock...im think it radio issue...because i took my sim out and airplane mode and it didn't lost a single percent over night.
sporc10 said:
Thanks for your suggestions. I tried what you described but it doesn't help. still the same drain - over 10% per hour.
I have never used the backup option, hence it is deactivated.
Click to expand...
Click to collapse
Did you clear storage as suggested also? I'd take it a step further and clear all apps (have to do it individually on android 9).
Another good suggestion by techsavvy that it might be radio, try reset all radio option ie reset wifi, mobile & BT as well as his suggestion.
Hi, I´am experiencing the same issue. I´m using the phone for little more than two weeks. I received Unlocked one form Ebay, Installed the last update (Pie, and the security update few days later) It behaved really well until this saturday (15.10). Abnormal drain, gets really hot (around the fingerprint sensor) when using or charging. Now I discovered that the battery drain happens even when completely switched off. (?!)
I did a factory reset, cleared the cache of Google Play Store services, etc.
I found few threads with similar issues: https://forum.xda-developers.com/essential-phone/help/ph-1-losing-30-40-battery-powered-off-t3857667
https://forum.xda-developers.com/essential-phone/help/idle-battery-drain-t3707037/page2
So far no real help. Some users report the issue going away after while ? Some returned the phone.
Returning is a bad option for me as I bought it from e-bay and imported it to Eu which cost me around 170USD (Cutoms + shipping).
Do you guys have another suggestion?
Not much help, but just wanted to chime in and say that I'm also having the same issue with excessive battery drain even when switched off, so it appears this may be an issue with the last update. In addition to all the steps above, I also tried flashing the November security patch and even back to the final (July) Oreo version, but to no avail (it may be that this didn't work properly or something).
If anyone has any insight would be great to know, but I guess we might just have to wait to see if it is fixed!
Same issue, had the phone for about a month. This just popped about a day ago.
Since Saturday (15.12) I have the same problem. I removed the Simcard and did a factory reset but it did not help.
Hawk79 said:
Since Saturday (15.12) I have the same problem. I removed the Simcard and did a factory reset but it did not help.
Click to expand...
Click to collapse
This was going to be my next step to try and get this under control. This is not what I wanted to hear
I'm getting about 6 hours of battery life right now. Last week I was getting 30+ with about 4 hours of SoT. This is frustrating.
I have the same problem. I've done countless resets and back to stock flashes and no luck, so I'm pretty sure it's a hardware issue. I'm gonna send it to Essential for warranty, hope they're gonna help. Do you think I should relock the bootloader before sending it?
So after few days and more than few tries to repair it with factory reset, charging and discharging without starting the phone, factory reset in the fast boot mode I´m losing hope. Do you guys also have the Halo Gray?
edit: Not saying it is related, but could it be something like bad batch of phones? It seems strange to see multiple people with the same issue almost at the same time.
cammaris said:
Do you guys also have the Halo Gray?
Click to expand...
Click to collapse
I have Halo Gray.
Surely, that's not related....
Right?
YTHero said:
I have Halo Gray.
Surely, that's not related....
Right?
Click to expand...
Click to collapse
Not related. I have the halo gray, on the latest stock and I'm not having that issue. Slightly higher drain when idle with pie than Oreo, but not crazy bad, maybe and additional 1% an hour. It doesn't spend as much time in deep sleep on pie.
xXxNobodyxXx said:
I'm pretty sure it's a hardware issue. I'm gonna send it to Essential for warranty, hope they're gonna help.
Click to expand...
Click to collapse
cammaris said:
Do you guys also have the Halo Gray?
edit: Not saying it is related, but could it be something like bad batch of phones? It seems strange to see multiple people with the same issue almost at the same time.
Click to expand...
Click to collapse
YTHero said:
I have Halo Gray.
Surely, that's not related....
Right?
Click to expand...
Click to collapse
several of you have mentioned you have just got your phones, so possibly yes a new batch (I have an old halo grey, which is OK), though my money would be on a possible software bug that is only showing on the new batch maybe due to an alternative chip being specked or an updated chip or something like that, so they may be able to update software.

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