Database Users

Phantasm Touch and finger slider

Hi all,
I'm new here, a friend refered me this page to ask for some troubles I'm having with my Nexus 4.
I bought it from ebay about 4 months ago. For all this time, it worked perfectly, no problems at all, running fine.
The thing is that this last week the telephone is doing strange things. While using it, at a few minutes of use, "phantasmal touches" occurs, getting hit the buttons from back, back to desktop and last applications.
Also, after some minutes, or just touching the screen for scroll, the slide malfunction, getting harder to slide, even sometimes this doesn't works, but touching stills operative (sometimes not).
The only way that temporarily works, is locking and unlocking the screen, but problem still appear again and again.
Tried also to restore it (like as it was new). But nothing.
Hope you can help me with this. Thanks.

the-cheshire-cat said:
Hi all,
I'm new here, a friend refered me this page to ask for some troubles I'm having with my Nexus 4.
I bought it from ebay about 4 months ago. For all this time, it worked perfectly, no problems at all, running fine.
The thing is that this last week the telephone is doing strange things. While using it, at a few minutes of use, "phantasmal touches" occurs, getting hit the buttons from back, back to desktop and last applications.
Also, after some minutes, or just touching the screen for scroll, the slide malfunction, getting harder to slide, even sometimes this doesn't works, but touching stills operative (sometimes not).
The only way that temporarily works, is locking and unlocking the screen, but problem still appear again and again.
Tried also to restore it (like as it was new). But nothing.
Hope you can help me with this. Thanks.
Click to expand...
Click to collapse
Have you noticed if it stops or starts doing it if you plug it into a charger (preferably the stock or a decent quality one)

sp99 said:
Have you noticed if it stops or starts doing it if you plug it into a charger (preferably the stock or a decent quality one)
Click to expand...
Click to collapse
The charger is wich it came with the original mobil, and does it also when charging

Is it stock?

sp99 said:
Is it stock?
Click to expand...
Click to collapse
I'm sorry, what you mean with stock.

Have you rooted it or put a custom ROM on it?

sp99 said:
Have you rooted it or put a custom ROM on it?
Click to expand...
Click to collapse
No, it's not.

the-cheshire-cat said:
No, it's not.
Click to expand...
Click to collapse
Is the os up to date? (Settings-> about phone->Software updates->check for updates) Also try wiping the cache partition (I will post instructions of you need them).

sp99 said:
Is the os up to date? (Settings-> about phone->Software updates->check for updates) Also try wiping the cache partition (I will post instructions of you need them).
Click to expand...
Click to collapse
It's updated, and thanks for spending your time with this, I apreciate it, sincerely. Will wait for that instruction!

the-cheshire-cat said:
It's updated, and thanks for spending your time with this, I apreciate it, sincerely. Will wait for that instruction!
Click to expand...
Click to collapse
No problem.
This is from an email from Google regarding my nexus 7, it should be the same:
Hold the*Power Button*until the device powers down completely.Press and hold*Power Button*and*Volume Downsimultaneously.Once at the Android bootloader screen, pressVolume down*until you see the option*Recovery mode.Press*Power*button to restart into*Recovery mode. You should see an image of an Android with a red exclamation point.While holding down the*Power button, pressVolume Up.Use the Volume keys to scroll down to*wipe cache partition*and press*Power*Button*to select it. The device should clear the cache instantly.*Select and press the*Power Button*on*Reboot System Now, then see if the issue is resolved.

sp99 said:
No problem.
This is from an email from Google regarding my nexus 7, it should be the same:
Hold the*Power Button*until the device powers down completely.Press and hold*Power Button*and*Volume Downsimultaneously.Once at the Android bootloader screen, pressVolume down*until you see the option*Recovery mode.Press*Power*button to restart into*Recovery mode. You should see an image of an Android with a red exclamation point.While holding down the*Power button, pressVolume Up.Use the Volume keys to scroll down to*wipe cache partition*and press*Power*Button*to select it. The device should clear the cache instantly.*Select and press the*Power Button*on*Reboot System Now, then see if the issue is resolved.
Click to expand...
Click to collapse
Ok, it's done, I gonna test it for a while and see if it's solved

Nothing, less than a minute to the slider started to fail when moving up and down

the-cheshire-cat said:
Nothing, less than a minute to the slider started to fail when moving up and down
Click to expand...
Click to collapse
Don't quite understand, does that mean it has worked or it still has a problem?

sp99 said:
Don't quite understand, does that mean it has worked or it still has a problem?
Click to expand...
Click to collapse
The problem stills, for example, im in facebook or whatsapp, i slide up and down for reading, and from the nothing it's harder to slide/scroll... it's not that sensitive as before. I mean, with just a slide of the finger at early is scrolls fast, as it must be, but for some reason, after a few slides, with the same finger slide, it just scrolls a bit.

the-cheshire-cat said:
The problem stills, for example, im in facebook or whatsapp, i slide up and down for reading, and from the nothing it's harder to slide/scroll... it's not that sensitive as before. I mean, with just a slide of the finger at early is scrolls fast, as it must be, but for some reason, after a few slides, with the same finger slide, it just scrolls a bit.
Click to expand...
Click to collapse
Have you tried cleaning the screen with (alcohol free) screen wash? Otherwise it sounds like a hardware issue or something wrong with the touch drivers.
Sent from my Nexus 4 using Tapatalk

sp99 said:
Have you tried cleaning the screen with (alcohol free) screen wash? Otherwise it sounds like a hardware issue or something wrong with the touch drivers.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Even with the screen protector? Can try it. If it's the touch drivers, how can they be "reparired"?

the-cheshire-cat said:
Even with the screen protector? Can try it. If it's the touch drivers, how can they be "reparired"?
Click to expand...
Click to collapse
It's probably the screen protector causing the problem, take it off and then try using the phone again and see what happens.
Sent from my Nexus 4 using Tapatalk

the-cheshire-cat said:
Even with the screen protector? Can try it. If it's the touch drivers, how can they be "reparired"?
Click to expand...
Click to collapse
Well, for the moment I've done a wipe from all data, the other option from the "recovery menu", and it's been a while using it, and the problem doesn't shows, non of both i mention.
Let's see if this continue like this. Tomorrow I'll let you know.
thanks for all!
after this post, it came again T-T

the-cheshire-cat said:
Well, for the moment I've done a wipe from all data, the other option from the "recovery menu", and it's been a while using it, and the problem doesn't shows, non of both i mention.
Let's see if this continue like this. Tomorrow I'll let you know.
thanks for all!
Click to expand...
Click to collapse
You're welcome Remember to press the thanks/thumbs up button!
Sent from my Nexus 4 using Tapatalk

Nothing, the problem still persist.
I'll see if I must clean the screen (it has a screen-protector althought). If not, I don't know what to do, unless I send it to someone if can repair it or something... :crying:

N910T Touchscreen registering touch in wrong place?

So my phone started randomly rebooting (on stock touchwiz) so I flashed the stock firmware over it again with Odin. Booted up, everything seems to work. Except that the touchscreen (more so towards the lower half of the screen but also some at the top) seems to think my finger is 1 inch lower than where I'm actually touching. So like in settings, if I want to select an item, I have to touch two items above it. I went into dev settings and turned on "show touches" and I can clearly see that the touch point is being registered elsewhere on the screen other than where my finger is.
I've tried a factory reset and installing the stock firmware again but it doesn't seem to work.
Also, this doesn't seem to be an Android software issue because it's also happening in TWRP. Touches are all out of place.
Help!
EDIT: FIXED IT BY GOING TO THE DIALER AND DIALING *#2663# AND UPDATED THE SCREEN FIRMWARE. WORKS PERFECTLY NOW.

ajr901 said:
So my phone started randomly rebooting (on stock touchwiz) so I flashed the stock firmware over it again with Odin. Booted up, everything seems to work. Except that the touchscreen (more so towards the lower half of the screen but also some at the top) seems to think my finger is 1 inch lower than where I'm actually touching. So like in settings, if I want to select an item, I have to touch two items above it. I went into dev settings and turned on "show touches" and I can clearly see that the touch point is being registered elsewhere on the screen other than where my finger is.
I've tried a factory reset and installing the stock firmware again but it doesn't seem to work.
Also, this doesn't seem to be an Android software issue because it's also happening in TWRP. Touches are all out of place.
Help!
Click to expand...
Click to collapse
Hi, i have the same problem, but with the s-pen work fine.

lujanes said:
Hi, i have the same problem, but with the s-pen work fine.
Click to expand...
Click to collapse
Me too! With the S-Pen I can precisely select and use the screen. With my finger it's extremely out of place.

lujanes said:
Hi, i have the same problem, but with the s-pen work fine.
Click to expand...
Click to collapse
Fixed it! Go to your dialer and dial *#2663# and then update the screen firmware

ajr901 said:
Fixed it! Go to your dialer and dial *#2663# and then update the screen firmware
Click to expand...
Click to collapse
Oh my god, perfect, Thank you!!!
Enviado desde mi LG-D850 mediante Tapatalk

lujanes said:
Oh my god, perfect, Thank you!!!
Enviado desde mi LG-D850 mediante Tapatalk
Click to expand...
Click to collapse
You're welcome. What's causing the issue for me is TWRP 2.8.7.0.

I am having the same problem on a n910g but the 2663 code does not work on my phone
---------- Post added at 08:41 AM ---------- Previous post was at 08:24 AM ----------
Restarted and tried code and works now

ajr901 said:
Fixed it! Go to your dialer and dial *#2663# and then update the screen firmware
Click to expand...
Click to collapse
That is goddamn fantastic! Thank you so much for that, you just saved me from pulling out even more hair. You are a king among men!

Worked for me on an Optus Note 4 (N910G) that OTA updated to Marshmallow a couple of weeks ago and had the touch screen problem since then. Tried this today, and finally relieved the touch screen is fine again. The phone is in perfect condition, was annoying me that perhaps it had faulty screen (co-incidental with FW upgrade) given how new the phone is (about 13months old).

[Q] Is my Note 3 dead?

My screen is shattered, but the phone turns on and it vibrates when I turn it off and plug in the charger. Battery lights are normal for charging. Goes from orange to green.
However, when I try to turn the phone on it vibrates once then the blue light starts to blink continuously for a long time. After about 10 minutes the blue light is gone but the back and menu buttons are lit up and stay lit. I can't tell if it has actually booted or not.
If I try to ADB into the phone while it's in this state I can see it listed but it shows as unauthorized.
Does anyone know if I can I revive my Note 3 by replacing the LCD and digitizer? Is there anyway I can test it to see if everything is working besides the screen? I don't want to waste the money unless I know that is the only problem. I would really like to fix it if possible.
There is absolutely no water damage, just a really bad fall.

Try a hard reset with the 3 buttons. If it stays the same then you have a broken phone.

Genna7 said:
Try a hard reset with the 3 buttons. If it stays the same then you have a broken phone.
Click to expand...
Click to collapse
Can you please elaborate. How do I perform the hard reset when I can't see anything on the screen? I know for a fact that the screen is done for. I just need to know if the main board is still salvageable by replacing the LCD and digitizer.

nyflyguy said:
Can you please elaborate. How do I perform the hard reset when I can't see anything on the screen? I know for a fact that the screen is done for. I just need to know if the main board is still salvageable by replacing the LCD and digitizer.
Click to expand...
Click to collapse
You can't do a hard reset without a screen as it involves booting into recovery, then navigating using volume keys. If you have a custom recovery installed then it's even riskier to try it without the screen. So don't try it.
I'm assuming that the phone doesn't show up as an MTP device when you connect it to a PC?

ScarletCrimson said:
You can't do a hard reset without a screen as it involves booting into recovery, then navigating using volume keys. If you have a custom recovery installed then it's even riskier to try it without the screen. So don't try it.
I'm assuming that the phone doesn't show up as an MTP device when you connect it to a PC?
Click to expand...
Click to collapse
Thank you for understanding my poor explanation. Yes, you are correct. Phone does not show up as MTP device when connected to my computer anymore. Does that mean I should assume the worst?

Unfortunately, yes. Just a shattered screen wouldn't cause 10 minute long boots every time (blue light only blinks when booting up, at Samsung logo) and the absence of MTP (even with lockscreen password/PIN/pattern the device shows up as MTP but it doesn't show the data unless it's unlocked first). It seems that the logic board of the handset is damaged in some capacity so just replacing the screen and digitizer won't do the trick.

nyflyguy said:
Thank you for understanding my poor explanation. Yes, you are correct. Phone does not show up as MTP device when connected to my computer anymore. Does that mean I should assume the worst?
Click to expand...
Click to collapse
Did you have a lockscreen password set in android?
Sent from my SM-N9005 using Tapatalk

celderic said:
Did you have a lockscreen password set in android?
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Yes I did

nyflyguy said:
Yes I did
Click to expand...
Click to collapse
Then mtp won't work, even if the phone is okay. It doesn't connect unless you unlock the phone.
Sent from my SM-N9005 using Tapatalk

celderic said:
Then mtp won't work, even if the phone is okay. It doesn't connect unless you unlock the phone.
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
That makes sense! Is there anything I can do to find out for sure if the phone is just in a coma?
I had set a pattern lock so I assume I can't access through adb somehow, right?

nyflyguy said:
That makes sense! Is there anything I can do to find out for sure if the phone is just in a coma?
I had set a pattern lock so I assume I can't access through adb somehow, right?
Click to expand...
Click to collapse
Hmm, what about using hdmi out and seeing if it displays anything on the external screen?
Sent from my SM-N9005 using Tapatalk

celderic said:
Hmm, what about using hdmi out and seeing if it displays anything on the external screen?
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
Good idea. I'll have to find an mhl adapter and try it. Thank you

If your charging led and hard key lights blink, your phone is good. A display assembly replacement would help.
I received my Note 3 in this way (from a friend) and then I replaced the display and been using it for an year now

OnePlus 2 problem with home button/fingerprint.

Hello
I search on forum idea for fix my home button & fingerprint . Method from this topic doesn't work. http://forum.xda-developers.com/oneplus-2/general/guide-oneplus-2-home-button-dead-t3324321
I have OOS 2.2.1 and stock recovery & unlocked bootloader. In test menu I see red text: Fail. Please help me fix my home button. :crying:
P.S. Sorry my English isn't good.

http://forum.xda-developers.com/oneplus-2/development/rom-blisspop-t3226519
Try flashing this + fw included

What worked for me:
1. Upgraded to twrp 3.0.0.2
2. Format everything.
3. Flashed CM13. Clear cache.
4. Boot!

teeluun said:
What worked for me:
1. Upgraded to twrp 3.0.0.2
2. Format everything.
3. Flashed CM13. Clear cache.
4. Boot!
Click to expand...
Click to collapse
YOU MEAN THAT THE PROBLEM IN THE OXYGEN IT SELF
PLEASE GUYS i HAVE THE SAME PROBLEM AND NEED TO SOLVE IT WITH THE SAME OXYGEN
IS THERE ANY HOPE
---------- Post added at 02:26 AM ---------- Previous post was at 02:21 AM ----------
hunter_bruhh said:
http://forum.xda-developers.com/oneplus-2/development/rom-blisspop-t3226519
Try flashing this + fw included
Click to expand...
Click to collapse
if I flash blissbob it will solve the problem ?
but finger print will not work
correct ?

teeluun said:
What worked for me:
1. Upgraded to twrp 3.0.0.2
2. Format everything.
3. Flashed CM13. Clear cache.
4. Boot!
Click to expand...
Click to collapse
Doesn't help

hunter_bruhh said:
http://forum.xda-developers.com/oneplus-2/development/rom-blisspop-t3226519
Try flashing this + fw included
Click to expand...
Click to collapse
Doesn't help too

For me to.I have tried all the methods. That's my last OnePlus device.

Who help me & rakieta with FP & home button?

I'm in the same boat.. Did, at any time, you get the button kinda wet?

Venomous01 said:
Doesn't help
Click to expand...
Click to collapse
This helped me a lot.
After i flashed cm13,
I charged my phone using car charger
While it is charged, i hold down the power button until it is rebooted
I do it twice to get my fingerprint scanner back alive.
Sorry for my bad english.

I was wondering if I could get a little input from some experienced users of the Oneplus devices. I am traditionally a HTC One person. I love the Sense UI's going back to Sense 5. And the One devices sturdy build and strong hardware specs.
I have noticed that the Oneplus 2 is virtually the same spec wise as the One M9. They have the same CPU and similar RAM. The biggest difference in specs would be the display size, resolution and PPI.
I am really tempted to go with the Oneplus 2 mostly for the display size. I just was curious if anyone who uses it also had some experience with a Sense UI device and how they compare. And basically overall comparison to the HTC One M8 or M9.
Thanks,

Venomous01 said:
Who help me & rakieta with FP & home button?
Click to expand...
Click to collapse
Because home button probably we need someone who's good with partitions. In other post I've read like who fixed the problem with the modem and Imei, somehow with fastboot "erase modem". Perhaps similar to what needs to be done with Home button issue. But which partition is responsible for driver of the Home button? Sorry for my English

Venomous01 said:
Who help me & rakieta with FP & home button?
Click to expand...
Click to collapse
Brother just wipe cache, delvik,data and system than install new modem with exodus 6.0.1 and open google app.now reboot.
When the phone will boot your fingerprint sensor andhome button will start working.
It's the method which helped me to reset my OnePlus 2.
Press thanks if i helped.

why is it all of a sudden a lot of people (including my self) are having finger printer reader / home button issue on various OS. I was on CM13, some people are on Oxy****. Is there some sort of hardware firmware issue ?

I bet it is a hardware defect
Sent from my ONE A2005 using Tapatalk

fburgos said:
I bet it is a hardware defect
Sent from my ONE A2005 using Tapatalk
Click to expand...
Click to collapse
It is not hardware defect my friend.i have come to this conclusion after two times home button and fingerprint sensor failure.
Solution-Wipe system,data,cache and delvik cache in TWRP recovery and flash new modem,exodus 6.0 and open google app and reboot.
I have rocked my OnePlus 2 last three months without fingerprint sensor and dead home button.it is the solution which worked for me.

paradise220 said:
It is not hardware defect my friend.i have come to this conclusion after two times home button and fingerprint sensor failure.
Solution-Wipe system,data,cache and delvik cache in TWRP recovery and flash new modem,exodus 6.0 and open google app and reboot.
I have rocked my OnePlus 2 last three months without fingerprint sensor and dead home button.it is the solution which worked for me.
Click to expand...
Click to collapse
I think its a mix of luck and bad hardware.
Think has been more than a month since I faced that failure in oxislim, no software solutions worked.
Failure, made a twrp backup, tried every software solution, like clear cache, stopped services, clean flash, stock full zip, etc etc, restored twrp backup started using software buttons, then I just started pressing the home button with my fingernail, really hard like trying to scratch the sensor, and somehow it chance to home screen, tested again, unlocked using FP and it has been flawless since.
Sent from my ONE A2005 using Tapatalk

fburgos said:
I think its a mix of luck and bad hardware.
Think has been more than a month since I faced that failure in oxislim, no software solutions worked.
Failure, made a twrp backup, tried every software solution, like clear cache, stopped services, clean flash, stock full zip, etc etc, restored twrp backup started using software buttons, then I just started pressing the home button with my fingernail, really hard like trying to scratch the sensor, and somehow it chance to home screen, tested again, unlocked using FP and it has been flawless since.
Sent from my ONE A2005 using Tapatalk
Click to expand...
Click to collapse
It's not luck my friend,it's a software glitch.
Oneplus should consider it and correct in any software update.

paradise220 said:
It's not luck my friend,it's a software glitch.
Oneplus should consider it and correct in any software update.
Click to expand...
Click to collapse
how is it a software glitch? CM13 is not even officially released by OnePlus and it too has problems. I am on CM13 seraph's build and my finger print scanner and home button are toast. I'm f'ing fed up with OnePlus, not giving this company a chance any more. Had issues with my OPO and now my OPT.

paradise220 said:
It's not luck my friend,it's a software glitch.
Oneplus should consider it and correct in any software update.
Click to expand...
Click to collapse
I cannot confirm is a software issue but I bet is a hardware defect, why?
In my own experience I blame hardware failure like a bad contact gound issue or something just because software didn't fixed my issue, I did something physically to the hardware and instantly started working, since that failure I've been in stock, oxyslim, h2os, customs and never had an issue.
Also couple of people reported using their phone with wet hands or around moisture and FP stopped working, mine fail in a moisture environment (pocket+exercise+hot weather=sweat).
What I think is that reflashing, clearing cache, charging 0-100 they all make the phone heats, with heat moisture goes out and FP start working again, mine didn't
I made a nandroid of my phone (all software is copied including every "software issue")
Changed everything of the software side. Didn't fixed my issue.
Restored nandroid (the one with the same "software issue" I started) is not fixed. At this point I'm angry and frustrated I scratch and press my home button with my fingernail and it start working again.
My personal opinion based on my experience, mine was software? definitely no.
ludester said:
how is it a software glitch? CM13 is not even officially released by OnePlus and it too has problems. I am on CM13 seraph's build and my finger print scanner and home button are toast. I'm f'ing fed up with OnePlus, not giving this company a chance any more. Had issues with my OPO and now my OPT.
Click to expand...
Click to collapse
So your home button is completely dead? I guess you tried fixing it via software, any success?
Sent from my ONE A2005 using Tapatalk

False recent app presses causing multi-window to activate?

I keep getting multi window popping up for no reason. I rest my phone on my pinky when I use it and wonder if that has something to do with it. Like the capacitive key is shorting on the frame and registering my pinky as a capacitive key press. I've watched as it happens and my pinky is no where near the recent apps key, basically dead center on the charging port. Anyone else having this issue? Really don't want to go through the hassle of a return, but it's getting really annoying.

The same issue for me. Once it appeared when i only read a web page and didn't youch the screen. I have S7, not edge.
I'd suspected Google keyboard but I uninstalled it and the issue remains.

libb said:
The same issue for me. Once it appeared when i only read a web page and didn't youch the screen. I have S7, not edge.
I'd suspected Google keyboard but I uninstalled it and the issue remains.
Click to expand...
Click to collapse
Just happened again without my pinky on the bottom. Seems to be most prevalent soon after or right after unlocking the phone.

Are you left handed? When I didn't have a case, I kept accidentally pressing the back key with my palm without realising but I'm right handed
Sent from my SM-G935F using Tapatalk

supremekizzle said:
Just happened again without my pinky on the bottom. Seems to be most prevalent soon after or right after unlocking the phone.
Click to expand...
Click to collapse
Mayby
CuBz90 said:
Are you left handed? When I didn't have a case, I kept accidentally pressing the back key with my palm without realising but I'm right handed
Click to expand...
Click to collapse
No

Can anyone who knows hardware weigh in on this?

supremekizzle said:
Can anyone who knows hardware weigh in on this?
Click to expand...
Click to collapse
I can't tell you why it's happening, but I will say that this is one reason many Android fans prefer on-screen buttons that are controlled by the touchscreen drivers. They are more reliable and don't have little issues like being too sensitive or not sensitive enough or ghost presses, etc.

I have/had the same issue, i called Samsung and they told me the update that came today (around 60MB) could fix it but they were not sure, they told me to do a factory reset if the update didn't help, i did and i haven't had the annoying multi window popup after that. tho i cant be 100% its fixed. the issue were quite constant before i did the factory reset and it happen 5-10 seconds after i unlocked the screen. i have unlocked the phone over 40 times after the factory reset(after i finished installing apps etc) and everything works like it should, so it looks good so far. i will keep you updated tho. Firmware on SM-G935F: G935FXXU1APB4

Zychic said:
I have/had the same issue, i called Samsung and they told me the update that came today (around 60MB) could fix it but they were not sure, they told me to do a factory reset if the update didn't help, i did and i haven't had the annoying multi window popup after that. tho i cant be 100% its fixed. the issue were quite constant before i did the factory reset and it happen 5-10 seconds after i unlocked the screen. i have unlocked the phone over 40 times after the factory reset(after i finished installing apps etc) and everything works like it should, so it looks good so far. i will keep you updated tho. Firmware on SM-G935F: G935FXXU1APB4
Click to expand...
Click to collapse
Where'd you get the software update? I checked about device and nothing is there.

supremekizzle said:
Where'd you get the software update? I checked about device and nothing is there.
Click to expand...
Click to collapse
Normal OTA. Settings -> About Device -> Download Updates Manually.
My Phone is a "Nordic Edition" but the model is SM-G935F so it is the international one.
My carrier is Telenor Norway.

supremekizzle said:
Just happened again without my pinky on the bottom. Seems to be most prevalent soon after or right after unlocking the phone.
Click to expand...
Click to collapse
Zychic said:
I have/had the same issue, i called Samsung and they told me the update that came today (around 60MB) could fix it but they were not sure, they told me to do a factory reset if the update didn't help, i did and i haven't had the annoying multi window popup after that. tho i cant be 100% its fixed. the issue were quite constant before i did the factory reset and it happen 5-10 seconds after i unlocked the screen. i have unlocked the phone over 40 times after the factory reset(after i finished installing apps etc) and everything works like it should, so it looks good so far. i will keep you updated tho. Firmware on SM-G935F: G935FXXU1APB4
Click to expand...
Click to collapse
Thanks, this is very perfect answer. I tried only reboot and it seems OK now. Perhaps some ghost in the device?
In every case I'm waiting for update and hope it'll help.

I have exactly the same issue, so far I couldn't solve it

libb said:
Thanks, this is very perfect answer. I tried only reboot and it seems OK now. Perhaps some ghost in the device?
In every case I'm waiting for update and hope it'll help.
Click to expand...
Click to collapse
the issue is not fixed i'm afraid. i got the multi view popup again when i was using chrome. so the update did nothing :/ i'm gonna replace the device i think, i'm gonna call Samsung tomorrow and get them to use the app "Smart Tutor" so the can check if it is a hardware or a software issue. ill keep you posted.
A temp fix you can use is https://play.google.com/store/apps/details?id=net.nerd.multiwindowtoggle the app will disable the multi window feature so when the phone presses the button by itself nothing happens. cheers

Same issure here (I'm left handed). Can the "multi-window" thing be deactivated ? I never use it...
But to be honest, I don't see it as a bug, maybe as a design bug. The button is too close to the edge of the phone and edge of the screen, this is bound to happen.

Cst79 said:
Same issure here (I'm left handed). Can the "multi-window" thing be deactivated ? I never use it...
But to be honest, I don't see it as a bug, maybe as a design bug. The button is too close to the edge of the phone and edge of the screen, this is bound to happen.
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I could understand accidentally hitting it, sure. However, I have no fingers near the recent apps button when it activates. That's why I theorized it shorting out on the frame of the phone.

Cst79 said:
Same issure here (I'm left handed). Can the "multi-window" thing be deactivated ? I never use it...
But to be honest, I don't see it as a bug, maybe as a design bug. The button is too close to the edge of the phone and edge of the screen, this is bound to happen.
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Click to collapse
yes you can disable it, download https://play.google.com/store/apps/details?id=net.nerd.multiwindowtoggle
i have a friend that also have S7 edge and this is not happening on his phone, so its def a bug or a hw error :/ cheers

Cst79 said:
Same issure here (I'm left handed). Can the "multi-window" thing be deactivated ? I never use it...
But to be honest, I don't see it as a bug, maybe as a design bug. The button is too close to the edge of the phone and edge of the screen, this is bound to happen.
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Click to collapse
I have the issue on S7, flat version. It appears also when it lays at the desk and I don't touch it.
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Zychic said:
the issue is not fixed i'm afraid. i got the multi view popup again when i was using chrome. so the update did nothing :/ i'm gonna replace the device i think, i'm gonna call Samsung tomorrow and get them to use the app "Smart Tutor" so the can check if it is a hardware or a software issue. ill keep you posted.
A temp fix you can use is https://play.google.com/store/apps/details?id=net.nerd.multiwindowtoggle the app will disable the multi window feature so when the phone presses the button by itself nothing happens. cheers
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Thanks for the link but this is not solution for such expensive phone. Please inform if you have something new from support.

Just wait for the sw update

Yes, it happened to me a few hours ago when it was just laying on a table, nothing touched it at all :/

libb said:
I have the issue on S7, flat version. It appears also when it lays at the desk and I don't touch it.
---------- Post added at 12:12 AM ---------- Previous post was at 12:10 AM ----------
Thanks for the link but this is not solution for such expensive phone. Please inform if you have something new from support.
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i agree, its just a temp fix for me, ill use it until i can get it replaced, ill post the info i get from support tomorrow, ill prob return it on Monday.