Database Users

Unlocked Imagio gives no signal on GSM

Hi! I bought my Imagio from verizon I unlocked it, but it doesn't recieve any GSM signal, the settings are on GSM/UMTS anyone has an idea how to resolve a problem... By the way is anyway to cook this?

I need to unlock my phone before I travel in a few days, how did you unlock your phone?

akomecr said:
Hi! I bought my Imagio from verizon I unlocked it, but it doesn't recieve any GSM signal, the settings are on GSM/UMTS anyone has an idea how to resolve a problem... By the way is anyway to cook this?
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Click to collapse
Do you have a working SIM card from AT&T or T-Mobile in the SIM slot?
bastukee said:
I need to unlock my phone before I travel in a few days, how did you unlock your phone?
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Click to collapse
Call VZW and ask.

On ebay it's a ton of services about whitestone unlock, and my problem was an issue on the operating band of GSM for example in the USA you must use 950/1900 on other countries like Costa Rica you need 1800, thanks to all for your help

You should be able to contact VZW and have them unlock it so you can use whatever carrier SIM you have for the country/area you are in. The stock SIM is Vodaphone and I think will only work where Vodaphone service exists. Otherwise make sure the phone is in Global and not CDMA only. Go to the Settings Tab, click Menu then select Phone Network Mode select Network tab.

I called verizon and they gave me codes to unlock both my phones. I slapped an ATT sim into my imagio and it was working on the ATT network, no problem at all.

Hi, where do you enter the sim unlock code on Imagio?
Thanks.
devlspawn said:
I called verizon and they gave me codes to unlock both my phones. I slapped an ATT sim into my imagio and it was working on the ATT network, no problem at all.
Click to expand...
Click to collapse

I just got off the phone with Verizon in regard to this.
Below is what I found. The Global Verizon Rep will be happier if you enter the code while you are on the phone with them; they want to verify that it works. It actually took about 10 minutes.
Here is what I found: http://pdaphonehome.com/forums/htc-imagio/138569-how-unlock-verizon-imagio-sim-card.html
If you are going to be traveling abroad or simply want your Imagio to be unlocked its very easy to do and should only take about 3-5 minutes on the phone with Verizon.
Call 1(800)-711-8300 from a different phone, enter your Verizon phone number, then select option 2.
Tell them that you will be traveling abroad and plan to just buy a pre-paid SIM card when you get there, and that you simply need the unlock code for your phone. They will check your account standings, and then give you an 8 digit code.
You need to enter the code in the security section of your phone.
With TF3D...
Start>Settings> All Settings> Personal> Security
Without TF3D Enabled...
Start> Settings> Personal> Security
One you do this, soft reset your phone and you are all done. I can take my work phones SIM card (AT&T), put it in my Imagio, and use my Imagio for work now. I did not test the data yet because I do not have data on my AT&T plan. Although if anyone does this and wants to check it, keep in mind you will have to change the number for the data line. both Sprint and Verizon use #777. I am not sure what AT&T or TMobile use.

I have an Imagio from VERIZON.
I had unlocked the GSM network, Should I Unlock the CDMA network as well if I want to use the CDMA Net work?
or I jus need 1 unlock code for both GSM and CDMA?
So, I will have 2 no. in 1 phone one is injected, and another one is using sim card.

Question to those who have their S4 _successfully_ unlocked by Sprint

Did you received any sort of OTA when Sprint unlocked your phone?
Currently Sprint claims that they just mark the phone as unlocked in their DB and then you need to restart it.
It clearly doesn't work for many, the phone still shows "Invalid SIM" message and the consensus is that this is not normal and the phone is not unlocked.
So the question for those who have their phones _successfully_ unlocked, was there anything in addition to Sprint saying that they unlocked your phone?

when sprint unlocked my phone? I don't follow?

s4nut said:
when sprint unlocked my phone? I don't follow?
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Click to collapse
You call them (or chat) and ask to unlock the phone to be used with 3rd party GSM carriers. That's what I meant.

obender said:
Did you received any sort of OTA when Sprint unlocked your phone?
Currently Sprint claims that they just mark the phone as unlocked in their DB and then you need to restart it.
It clearly doesn't work for many, the phone still shows "Invalid SIM" message and the consensus is that this is not normal and the phone is not unlocked.
So the question for those who have their phones _successfully_ unlocked, was there anything in addition to Sprint saying that they unlocked your phone?
Click to expand...
Click to collapse
I don't know if my phone has been successfully unlocked - but I can swap in a US T-mo Sim and it doesn't show an Invalid SIM message on my phone.
I only got an Email from InternationalDeviceUnlock <[email protected]> with the following message
Hello xxxxx xxxxxx
This email is intended to confirm that Sprint has successfully unlocked your Samsung Galaxy s4 Device. Please follow the steps below to unlock the device after you have the third party SIM:
Turn off device > Insert 3rd party SIM > go to Settings > More (tab) > System Update > UICC unlock. You will receive the update and it should change to GSM Mode.
Phone number: xxxxxxxxxx
If you have any additional questions comments or concerns please contact Sprint World Wide care 24/7 at 888-226-7212

jj14 said:
You will receive the update and it should change to GSM Mode.
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Click to collapse
So did the phone actually do the above?

it wont work on tmobile
tmobile is on different bandwidths when they say unlock they mean international not any us carriers and even if it did work you would only get edge no 3g or lte

johnfred1987 said:
tmobile is on different bandwidths when they say unlock they mean international not any us carriers and even if it did work you would only get edge no 3g or lte
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Click to collapse
no, tmobile and att bands are supported by the hardware.. but are blocked by samsung/sprint regardless of unlocked sim status. if we can unblock it 3G would also be supported. WCDMA band support on the Sprint GS4 includes 850mhz and 1900mhz... so that means 3G works just about everywhere for ATT... and Tmobile would have no AWS band support but would have 3G in areas where Tmobile has refarmed 1900mhz.
Again.. the hardware itself supports these bands... its just an extra block thats stopping us. I am working on the unblock for ATT/Tmobile.
And to the OP @obender, @jj14's post show exactly what Sprint sends when the device is unlocked. Other than that... go thru the steps and that's that. As jj14 also states.. he can pop in a tmo sim and gets no error... proving he is truly unlocked.

jj14 said:
I don't know if my phone has been successfully unlocked - but I can swap in a US T-mo Sim and it doesn't show an Invalid SIM message on my phone.
I only got an Email from InternationalDeviceUnlock <[email protected]> with the following message
Hello xxxxx xxxxxx
This email is intended to confirm that Sprint has successfully unlocked your Samsung Galaxy s4 Device. Please follow the steps below to unlock the device after you have the third party SIM:
Turn off device > Insert 3rd party SIM > go to Settings > More (tab) > System Update > UICC unlock. You will receive the update and it should change to GSM Mode.
Phone number: xxxxxxxxxx
If you have any additional questions comments or concerns please contact Sprint World Wide care 24/7 at 888-226-7212
Click to expand...
Click to collapse
I had my phone unlocked, and I did the above as per the email I received. However it just said that the profile had been successfully updated, which was the same thing it said before it was supposedly unlocked when I pressed UICC unlock. It also didn't change to GSM mode automatically. So I wasn't really sure it had worked, but I was able to put in the AT&T SIM from my Nexus 7 and I didn't get an invalid SIM error.
When I went to Costa Rica, I was successfully able to use my phone with a prepaid SIM (GSM and HSPA/WCDMA). That said, I had to go into the Testing menu and force it to use only WCDMA, otherwise it would only use GSM/EDGE (even selecting WCDMA preferred didn't work... it would switch back to GSM pretty quickly). I also had to make a build.prop edit to be able to add an APN to use data. So you basically need root if you want to use data.

obender said:
So did the phone actually do the above?
Click to expand...
Click to collapse
I don't know - because I was still in the US and using a SIM from US based T-Mo

autoprime said:
no, tmobile and att bands are supported by the hardware.. but are blocked by samsung/sprint regardless of unlocked sim status. if we can unblock it 3G would also be supported. WCDMA band support on the Sprint GS4 includes 850mhz and 1900mhz... so that means 3G works just about everywhere for ATT... and Tmobile would have no AWS band support but would have 3G in areas where Tmobile has refarmed 1900mhz.
Again.. the hardware itself supports these bands... its just an extra block thats stopping us. I am working on the unblock for ATT/Tmobile.
And to the OP @obender, @jj14's post show exactly what Sprint sends when the device is unlocked. Other than that... go thru the steps and that's that. As jj14 also states.. he can pop in a tmo sim and gets no error... proving he is truly unlocked.
Click to expand...
Click to collapse
Be sure to let us know if at some point you do unlock it for T-Mobile/ATT - following you on twitter nowhoping to see a tweet at s ome point saying that you got it! Good luck!

autoprime said:
no, tmobile and att bands are supported by the hardware.. but are blocked by samsung/sprint regardless of unlocked sim status. if we can unblock it 3G would also be supported. WCDMA band support on the Sprint GS4 includes 850mhz and 1900mhz... so that means 3G works just about everywhere for ATT... and Tmobile would have no AWS band support but would have 3G in areas where Tmobile has refarmed 1900mhz.
Again.. the hardware itself supports these bands... its just an extra block thats stopping us. I am working on the unblock for ATT/Tmobile.
And to the OP @obender, @jj14's post show exactly what Sprint sends when the device is unlocked. Other than that... go thru the steps and that's that. As jj14 also states.. he can pop in a tmo sim and gets no error... proving he is truly unlocked.
Click to expand...
Click to collapse
You seem to be digging in the unlock for the S4, but are you just working on domestic, or also international unlock. Have anyone tried pulling all the nv items before and after the unlock?

obender said:
Did you received any sort of OTA when Sprint unlocked your phone?
Currently Sprint claims that they just mark the phone as unlocked in their DB and then you need to restart it.
It clearly doesn't work for many, the phone still shows "Invalid SIM" message and the consensus is that this is not normal and the phone is not unlocked.
So the question for those who have their phones _successfully_ unlocked, was there anything in addition to Sprint saying that they unlocked your phone?
Click to expand...
Click to collapse
I just recently got my S4 from sprint I had them unlock it for international use all the available networks now show up, but in regards to invalid sim msg I will not know till the end of September when i am out of country. and on a side note if you call Sprint before you own the phone for less than 90 days you have to go through a lot of loops but they will unlock it for international use. out side of that I am unsure as too how far the unlock actually goes.
will keep you updated as to my findings I will be trying a different sim card while over there

Ingenium13 said:
I had my phone unlocked, and I did the above as per the email I received. However it just said that the profile had been successfully updated, which was the same thing it said before it was supposedly unlocked when I pressed UICC unlock. It also didn't change to GSM mode automatically. So I wasn't really sure it had worked, but I was able to put in the AT&T SIM from my Nexus 7 and I didn't get an invalid SIM error.
When I went to Costa Rica, I was successfully able to use my phone with a prepaid SIM (GSM and HSPA/WCDMA). That said, I had to go into the Testing menu and force it to use only WCDMA, otherwise it would only use GSM/EDGE (even selecting WCDMA preferred didn't work... it would switch back to GSM pretty quickly). I also had to make a build.prop edit to be able to add an APN to use data. So you basically need root if you want to use data.
Click to expand...
Click to collapse
Thanks for the info, im going out of country soon and was wondering how you do the "build.Prop" Edit to edit the APN.
Thanks

Sprint SIM unlock for international GSM - http://forum.xda-developers.com/showthread.php?t=2415587

sprintomatic said:
Thanks for the info, im going out of country soon and was wondering how you do the "build.Prop" Edit to edit the APN.
Thanks
Click to expand...
Click to collapse
See info here. http://forum.xda-developers.com/showpost.php?p=44200619&postcount=58

Swith to tMobile w/o Root?

According to one of the mods at Android Central you can switch a 900v to tmobile and get full lte speed by manually changing the apn. No need to switch to band 4. Is this true? Has anybody done it? I would love to stick in a tmobil3 sim and try it while retaining the option to go back to vzw unlimited data if tmobile signal is unsatisfactory. Thanks for your help!

900v on Tmobile
I have tried my wife's t-mobile $30/month no contract Sim card in my Sm-900v and it works great. I got 4g lte and the down load speed was 43mb. It was faster then my Verizon speed of 15mb. The t-mobile Sim card automatically stored the apn on the phone but if it does not just manually add the apn.I did verify that my band 4 was already enabled.. Band 4 has to be enabled to use on T-Mobile BUT you do not have to disable band 4 if you want to go back to verizon leave it alone. For what i understand Verizon enables band 4 out of the box so just get a cheap pre- payed card and try it out for a month. Hope this helps you out.

So no need to call for unlock code? Tmobile guy said they woildnt give me a sim without it

recDNA said:
So no need to call for unlock code? Tmobile guy said they woildnt give me a sim without it
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Click to collapse
I bought my phone used so I do not know if it was factory unlocked.. 2nd you can just go to any store that sells t-mobile sim cards and buy a prepaid Sim card. I bought mine online from t-mobile (out of convenients) they mailed it to me.. no need to go to t-mobile store. Again buy a cheap Sim to test on your phone. Worse case if your phone is carrier locked you will only lose $30. Or if you have a friend with a different carrier try there Sim card to see Iif your phone is unlocked or not. Also you can just call Verizon customer support and just ask for the unlock code it's free.

Where does the code go? Is there a setting where?

As soon as you install new sim card and reboot phone first thing it will ask you for a unlock code.. you will enter code on same screen. If it does not ask you for a unlock code then your phone is not locked then enjoy your new tmobile phone.
Sent from my SM-N900V using XDA Free mobile app

Thanks for the 411.

No problem hope it helps you.
Hit the thanks button if i helped you

Verizon

Anyone check to see if other gsm sim cards would work in the Verizon version of the moto e4?

Also will this verizon model work on Jio network (850 band available in this set) in India?

I can confirm it works with AT&T Freedompop GSM SIM after buying a $2 unlock code on ebay. Noted it picks up LTE bands 2,4,5,17. Band 5 is the 850 Mhz frequency.

Whyzor said:
I can confirm it works with AT&T Freedompop GSM SIM after buying a $2 unlock code on ebay. Noted it picks up LTE bands 2,4,5,17. Band 5 is the 850 Mhz frequency.
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You able to place calls??

juggamonkey said:
You able to place calls??
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I use T-Mobile and after buying the SIM unlock on eBay, I am able to use both voice and data.

That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also

juggamonkey said:
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
Click to expand...
Click to collapse
You may need to change the settings to use T-Mobile/GSM network or something like that. Some people mentioned it in the slickdeals forum:
https://slickdeals.net/f/10418732-verizon-moto-e4-prepaid-39-88-walmart

juggamonkey said:
That's crazy cricket doesn't allow voice calls for me .I ordered unlock code from eBay also
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Click to collapse
When I first inserted the cricket sim, it wont allow the voice calls. I switched the preferred network from 4g to 3g, the calls worked. Switched it back to 4g and they still work. Try doing this, it works..
EDIT: Remember, it switches from LTE to 3G when making the calls. I got the unlock code from ebay for $2.09.

cyclops13 said:
When I first inserted the cricket sim, it wont allow the voice calls. I switched the preferred network from 4g to 3g, the calls worked. Switched it back to 4g and they still work. Try doing this, it works..
EDIT: Remember, it switches from LTE to 3G when making the calls. I got the unlock code from ebay for $2.09.
Click to expand...
Click to collapse
Hey thanks ! That worked

so, 100% sure that it works to make calls, data and sms when try unlock code from ebay? is yes, i´ll buy one to try in México

I unlocked mine with a code off eBay. I am currently using it on Cricket(At&t). Everything is working fine..data, calls, texts, MMS. Just had to find the correct APN settings. From my understanding...it should be usable on Sprint/Boost but who would want to.

Hi, anyone know how to dial special numbers like *611 or *264 when your using another sim (from other carrier, nota Verizon) ? Because im trying but always appear +1 simbol before i dial

My friend bought the Verizon prepaid version and isn't able to connect to many WiFi networks, like the airport ones (he tried in a couple different airports and none worked), any ideas how to fix that?

I unlocked my verizon E4 through ebay and checked it works with Jio in Mumbai -
4G was working without setting up the APN - just put the sim

I unlocked mine for $2 on ebay and my at&t sim works. sms does have a slight delay sending at times but lte and calls work.

This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?

acejavelin said:
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
Click to expand...
Click to collapse
I believe that is correct from what I've read here.
Supposedly, already activated Verizon post-paid sims are good to go. It's when you try to activate the Verizon prepaid phone that you run into problems because the prepaid IMEI is NOT whitelisted. Of course, 'm only repeating what I've read. I don't use Verizon, so YMMV.

acejavelin said:
This might sound like a stupid question, but this could be used with a Verizon post-paid SIM, correct? My son has the HTC 10 and it got dropped in water but he is away at school. He should be able to just run to Target, grab one for $40, and take that nano SIM out of his bad HTC 10 and pop it in the Verizon Pre-paid Moto E4 and that's it, correct? No need to call Verizon or anything?
Click to expand...
Click to collapse
Also not a Verizon user here, but as I understand it, putting postpaid VZW sim in a prepaid device that hasn't been active on a prepaid account will result in a lock being put on your postpaid account. This will necessitate a call to VZW customer service to 'reactivate' the account - no calls messages or data until you make that call (from another line)
This is what I recall from discussion around similar use case in the Moto e 2015 forums. Ymmv.

dandrumheller said:
Also not a Verizon user here, but as I understand it, putting postpaid VZW sim in a prepaid device that hasn't been active on a prepaid account will result in a lock being put on your postpaid account. This will necessitate a call to VZW customer service to 'reactivate' the account - no calls messages or data until you make that call (from another line)
This is what I recall from discussion around similar use case in the Moto e 2015 forums. Ymmv.
Click to expand...
Click to collapse
Hmm... That could be a problem, at least in the short term, but he was able to come up with a Verizon LG G2 and popped his SIM in and it worked. A couple days in rice may help, but I have my doubts.
In the mean time, since Target had these on sale for $39.99, I picked one up (my local store had about a dozen in stock) in case the phone is dead and he decides not to get it repaired under the service agreement by paying the deductible (which is $150 I think). Not going to open it for the time being, but will see what happens as time goes on.
I am a little concerned when you say "will result in a lock being put on your postpaid account", since this account has 3 lines in it and neither of us is the account holder. :/ To you have a link back to that information?

I read that they freeze your account and won't let it work with the prepaid phone (on Slickdeals)

Unlocked my sprint v20 mobile newtwork is unavailable???

Unlocked my Sprint LG v20 through a website someone on here recommended for me (lg simunlock) and used the Network Unlock app and it i used the code to unlock it they gave me and it said successful. even now when i open the app it sais my device has been permanently unlocked.
When i put my Family mobile sim in it it gives me the bars as if im getting a signal but when i call someone i sais mobile network is unavailable?
help please??!

k1bih said:
Unlocked my Sprint LG v20 through a website someone on here recommended for me (lg simunlock) and used the Network Unlock app and it i used the code to unlock it they gave me and it said successful. even now when i open the app it sais my device has been permanently unlocked.
When i put my Family mobile sim in it it gives me the bars as if im getting a signal but when i call someone i sais mobile network is unavailable?
help please??!
Click to expand...
Click to collapse
Have you tried doing a profile update in settings system update

loopytee said:
Have you tried doing a profile update in settings system update
Click to expand...
Click to collapse
no i havent yet. ill try and do that now.

loopytee said:
Have you tried doing a profile update in settings system update
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Click to collapse
when i did this it sais authentication error.

just checked apparently the imei is bad but it was good the day i bought it how is that possible?

k1bih said:
just checked apparently the imei is bad but it was good the day i bought it how is that possible?
Click to expand...
Click to collapse
Have you tried contacting the website you used for unlock and asking for support? Perhaps this is a common issue that they know how to resolve easily.

Heres the issue. Sprint is a CDMA network, Family Mobile is Powered by T-Mobile, a GSM network. The odds of a sprint device working with any other carrier that isn't CDMA is next to none. I work at T-Mobile and we run across this issue frequently, sprint devices aren't compatible with our networks because of sprints difference in network hardware.

OfficialVillager said:
Heres the issue. Sprint is a CDMA network, Family Mobile is Powered by T-Mobile, a GSM network. The odds of a sprint device working with any other carrier that isn't CDMA is next to none. I work at T-Mobile and we run across this issue frequently, sprint devices aren't compatible with our networks because of sprints difference in network hardware.
Click to expand...
Click to collapse
Ive unlocked the phone and it has a CDMA or a global GSM option so i doubt thats the issue. However it seems my actualy issue was that the person who sold me the phone only reported it stolen or missing once i bought it from him.

k1bih said:
Ive unlocked the phone and it has a CDMA or a global GSM option so i doubt thats the issue. However it seems my actualy issue was that the person who sold me the phone only reported it stolen or missing once i bought it from him.
Click to expand...
Click to collapse
Take the device to a sprint store and have them run the IMEI, they can tell you. Having it unlocked doesnt mean its GSM if the hardware doesnt support GSM. I have that issue with sprint phones all the time.

OfficialVillager said:
Heres the issue. Sprint is a CDMA network, Family Mobile is Powered by T-Mobile, a GSM network. The odds of a sprint device working with any other carrier that isn't CDMA is next to none. I work at T-Mobile and we run across this issue frequently, sprint devices aren't compatible with our networks because of sprints difference in network hardware.
Click to expand...
Click to collapse
The ls997 is gsm compatible, the only thing it wont do is Voice LTE, this will only work on sprint. Most sprint phones use sim cards now days, so the majority of sprint phone can be unlocked to be used on a gsm carrier.

siulmagic said:
The ls997 is gsm compatible, the only thing it wont do is Voice LTE, this will only work on sprint. Most sprint phones use sim cards now days, so the majority of sprint phone can be unlocked to be used on a gsm carrier.
Click to expand...
Click to collapse
Then you need to manually setup the APN settings for the data.

Spring LG v20 - Unlock does not work. (even Sprint said it is unlocked)
siulmagic said:
The ls997 is gsm compatible, the only thing it wont do is Voice LTE, this will only work on sprint. Most sprint phones use sim cards now days, so the majority of sprint phone can be unlocked to be used on a gsm carrier.
Click to expand...
Click to collapse
Spring LG v20 - Unlock does not work. (even Sprint said it is unlocked).
I am still dealing with Sprint now but i don't think they know what needs to be done.
MY device LG v20 (LS997) did received unlocked code.
I did update PRL, Profile, and UICC unlock button in System update .. and it did all without any error.
However when I insert NON-Sprint SIM CARD, the device can't recognize the SIM CARD.
Also I tried to add APN but the device can't save it. (even I clicked SAVE, the new APN does not show up as an option to select).
I am stuck here so badly now. i have 3 LG v20 and plan to move somewhere but I'd like to use them. arghh.
I fought back with Sprint and got MSL code but.. not sure what I can do with it.
There are so many other people in the sprint community forum who are having the same issue as me).
any help/options are appreciated.
thank you.

amsguy said:
Spring LG v20 - Unlock does not work. (even Sprint said it is unlocked).
I am still dealing with Sprint now but i don't think they know what needs to be done.
MY device LG v20 (LS997) did received unlocked code.
I did update PRL, Profile, and UICC unlock button in System update .. and it did all without any error.
However when I insert NON-Sprint SIM CARD, the device can't recognize the SIM CARD.
Also I tried to add APN but the device can't save it. (even I clicked SAVE, the new APN does not show up as an option to select).
I am stuck here so badly now. i have 3 LG v20 and plan to move somewhere but I'd like to use them. arghh.
I fought back with Sprint and got MSL code but.. not sure what I can do with it.
There are so many other people in the sprint community forum who are having the same issue as me).
any help/options are appreciated.
thank you.
Click to expand...
Click to collapse
Have you tried switching it from factory mode to test ? In the hidde menu, i dont remember were it is, but there is an apk that installs the hidden menu witch will allow you to switch between gsm and cdma mode. And i dont believe you need to sim unlock the v20, i dint have too.