Database Users

[Q] ATT Quantum - No incoming calls

Hi there,
Just a few days ago i bought a LG Quantum, everything seem to be working fine until everyone told me why i didn't pickup their calls. I can make calls, the 3G it's working, I can receive sms, Wifi and BT working too.
It's SIM unlocked and working on Telcel Mexico (UMTS 850)

have you tried to turn of your mobile data connection?
for edge and gprs: they are only capable of one thing at a time data or calls.
3g already does both.

Yeah I tried that, I did downgrade to NoDo and now just shows "No Service", for a few seconds have service, I tried with another providers and shows the same behavior. Its not enough with the SIM unlocking? Maybe it doesnt have the XML of the provider or I must debrand? Anybody have an idea?
For the record, now im on movistar, with the sim working on a Samsung Focus shows "movistar", on the Quantum shows "movistar-movistar"

Three UK SIM doesn't work with no data.

I've got my contract EE SIM and Three UK Pay as You GO. When I tried to connect EE with data it connected properly but my Three UK SIM lost the connection. When I switch to data from Three UK it connects and EE still works. Three UK is 3G,4G SIM only mode and it doesn't support GSM. I tried to swap the SIM slots but it doesn't change the situation. Anyone knows the solution?

I'm using this phone on Three UK. The data didn't work at first but that was because mobile data is disabled by default on the stock rom for some reason.
Does the Three sim work for you on it's own? Bizarrely, calls and texts still worked even though the internet didn't even though Three is, as you say, a VOIP only network.

Seems that the update in some way has problem on the radio especially for the 4G : on 4G provider only 3G network is used

did you checked in the engineer mode if some bands haven't been disabled since the last update ? I'm in France using the Orange network and it work on 3g and 4g. Also on the update you have to search for the mobile network once more and select the correct one. I have to say it didn't worked at first for me, switching airplane mode again and again did the trick !

leomon32 said:
did you checked in the engineer mode if some bands haven't been disabled since the last update ? I'm in France using the Orange network and it work on 3g and 4g. Also on the update you have to search for the mobile network once more and select the correct one. I have to say it didn't worked at first for me, switching airplane mode again and again did the trick !
Click to expand...
Click to collapse
Thanks, nn the engineer mode I have not see any problems, but in the build.prop in the system I have not saw any think related to the LTE network.
No chance I have tried to connect to Orange FR network setting only LTE as band , but the phone could not even to connect to voice network. Other user on the web claim that this happens after the upgrade to the new stock rom

Moto x pure not registering onto GSM sim

Hi,
I have a Moto X pure 16GB (xt1575) bought from USA. I used it on multiple carriers in USA and it worked fine.
I am on a visit to India, where I intend to use the phone for couple of months.
I tried with these networks:
CDMA sim (Operator Tata Docomo) - Network gets detected and sim is operational
GSM sim (Operator Airtel) - Sim is detected but doesnt get registered onto network
GSM sim (Operator Reliance Jio) - Sim is detected but doesnt get registered onto network, seems some problem with Jio network, they have additional things for VOLTE to work.
So, I am pretty sure, the handset is fine, changed the network settings thru the secret menu phone info, to LTE, GSM to what not. nothing works for Airtel Sim.
The bands do work in India and are compatible.
Any idea's what more can I do?

Ahmplus said:
Hi,
I have a Moto X pure 16GB (xt1575) bought from USA. I used it on multiple carriers in USA and it worked fine.
I am on a visit to India, where I intend to use the phone for couple of months.
I tried with these networks:
CDMA sim (Operator Tata Docomo) - Network gets detected and sim is operational
GSM sim (Operator Airtel) - Sim is detected but doesnt get registered onto network
GSM sim (Operator Reliance Jio) - Sim is detected but doesnt get registered onto network, seems some problem with Jio network, they have additional things for VOLTE to work.
So, I am pretty sure, the handset is fine, changed the network settings thru the secret menu phone info, to LTE, GSM to what not. nothing works for Airtel Sim.
The bands do work in India and are compatible.
Any idea's what more can I do?
Click to expand...
Click to collapse
you can try and reflash the modem NON-HLOS.bin that is suited to your rom

the-light said:
you can try and reflash the modem NON-HLOS.bin that is suited to your rom
Click to expand...
Click to collapse
The rom is stock and generally dont fiddle around with the ROM's as I have never done it.
Can try it if nothing works.
I am noob, a procedure would be helpful or a link to it.
Thanks.

Apn?

lafester said:
Apn?
Click to expand...
Click to collapse
It does show the Apn, but the gsm service shows as unknown and network type as unknown.
Any users from India have any suggestions.

AIrtel and Jio work fine on the Moto X since many users here have and are using it with them, except the VoLTE part of Jio you have to use the Jio4voice app to make/receive calls.
Have you tried going into the Phone app, dialed *#*#4636#*#* and gone to Phone Info and changed "Set preferred network type" to something different?
Also, I think the Jio SIMs require a very specific registration process, going through several apps to get them working... check with a local shop.

Here's some snapshot from the menu screen and network finder applicaton.

I know the ans to this soln
i am a jio user and basically the problem is that mxp supports volte but the frequency is the main issue.. due to unmatchable frequency the volte ain't activated for jio
u can try t&t and Verizon sims volte is working on them but jio frequency is not up to that mark as mxp but an official nougat update might help the frequency to maintain and volte might get activated.....
so we need to wait for official nougat update only... trying romcwont work..
screenshots are here
http://i65.tinypic.com/yjvh5.png
http://i63.tinypic.com/25s6cmx.png

Thanks for the response, I will wait for the Nougat update.
Does the same apply for Airtel also ? It shown network type as unknown.

No Network on Essential phone in India

I am currently in India, and trying to use my Essential PH1 with a Vodafone India 4G sim card. The SIM is not registering with the phone, and I am unable to get any network. I keep getting the message "your SIM is not allowed to use this network". I have tried contacting the local service center, but they tell me that the handset settings need to be changed. The same SIM works well with other phones in India.
I am using a Vodafone India 4G sim.. its a 'postpaid' connection (if that matters). When I manually select the network, all the available networks are listed, when I select "choose automatically", a message pops up "already registered on the network", but i dont get any signal.
When I manually try to select Vodafone IN from the list, pop up message says "your SIM is not allowed to use this network"
I have checked with Vodafone customer care, and they are sure its a phone config issue.
The same SIM works perfectly fine in any other handset. (Currently running the same SIM in Nexus 5)
Since this phone has not been launched in India yet, there is no technical knowledge or troubleshooting database available locally. Would you be able to help me with the correct settings so that the I can continue using the phone in India?

HI
I am having the same Issue with my phone, just bought it from US. indian SIMS not registering, were you able to find a solution for this?
Thanks

No.. not yet. The Essential customer care was supposed to get back, but they are not responding since the last couple of days. Do keep in touch if you are able to find a solution...
rahuljj said:
HI
I am having the same Issue with my phone, just bought it from US. indian SIMS not registering, were you able to find a solution for this?
Thanks
Click to expand...
Click to collapse

Hi
Received an OTA today for the device, Airtel and Vodafone are now registering ,. Jio is not able to register.
Cheers

I'm having a similar problem in Japan with Softbank, which ironically bought Sprint - the sole carrier of the phone in the USA.
There is no signal at all, and when selecting Softbank manually from the list of carriers, an error message stating it can't authenticate on the network popped up.

I faced the same issue a week ago, with both Airtel and Jio not registering the device on their networks. Yesterday, I booted up the phone again, installed the OTA, and was on my way to the Airtel store to talk about it. When I put in my SIM and turned it on, it got a signal and LTE data. I didn't try the same with Jio.
The most likely reason for the phone not being detected initially is that Essential has just one SKU, as far as I know, with all IMEIs of the 99x series. That's the typical IMEI series for Verizon and Sprint in the US, which are CDMA networks. Most other GSM IMEIs are of the 35x series.
I had planned to contact Essential support about this, but I didn't get down to it. I'm not sure what exactly made it work the second time. Maybe the OTA update changed something, or maybe Airtel took a while to auto-register (whitelist) the IMEI of this phone after it first detected it being used with a legitimate Airtel SIM. Regardless, it works just fine now.
NOTE: After I was able to get a signal, I could see the LTE symbol with no internet connectivity. I changed the preferred network type to "Global" in Settings and then it worked just fine. The default setting of LTE/TDSCDMA/CDMA/EVDO/GSM/WCDMA didn't allow data, only calls and SMS.

Yes am too facing same problem with essential PH1
used all operator Indian 4g / 3g sim card
even cdma also ...no result ...no network
Product Name -Mata
Variant Openus
Baseband 2.0.c4-M1.2
Secure boot Yes
Device State Locked
anyone some clue ???
regards,

When using outside of the U.S.A change network type to Global. Secondly insert the Sim (with the phone turned off). You should receive service when you turn the device on. In case you don't, give it a moment.
I had to replace my Sim as a last resort and then it worked without a problem.
Good luck.
-Nav

https://www.reddit.com/r/essential/comments/761q61/reliance_jio_india_coverage_works/

Can you please test it for jio sim also
Hi,
I am planning to import the unlocked essential phone from USA. Can you please check and confirm if it works with jio sim or not. As my primary sim is on jio.
Thanks
Riyaz
sashank said:
I faced the same issue a week ago, with both Airtel and Jio not registering the device on their networks. Yesterday, I booted up the phone again, installed the OTA, and was on my way to the Airtel store to talk about it. When I put in my SIM and turned it on, it got a signal and LTE data. I didn't try the same with Jio.
The most likely reason for the phone not being detected initially is that Essential has just one SKU, as far as I know, with all IMEIs of the 99x series. That's the typical IMEI series for Verizon and Sprint in the US, which are CDMA networks. Most other GSM IMEIs are of the 35x series.
I had planned to contact Essential support about this, but I didn't get down to it. I'm not sure what exactly made it work the second time. Maybe the OTA update changed something, or maybe Airtel took a while to auto-register (whitelist) the IMEI of this phone after it first detected it being used with a legitimate Airtel SIM. Regardless, it works just fine now.
NOTE: After I was able to get a signal, I could see the LTE symbol with no internet connectivity. I changed the preferred network type to "Global" in Settings and then it worked just fine. The default setting of LTE/TDSCDMA/CDMA/EVDO/GSM/WCDMA didn't allow data, only calls and SMS.
Click to expand...
Click to collapse
---------- Post added at 02:51 AM ---------- Previous post was at 02:48 AM ----------
Hi,
I am planning to import the unlocked essential phone from USA.
And my primary sim is JIO
Can you please check and confirm if it works with jio sim or not.
Will the essential phone support volte
Thanks
sashank said:
I faced the same issue a week ago, with both Airtel and Jio not registering the device on their networks. Yesterday, I booted up the phone again, installed the OTA, and was on my way to the Airtel store to talk about it. When I put in my SIM and turned it on, it got a signal and LTE data. I didn't try the same with Jio.
The most likely reason for the phone not being detected initially is that Essential has just one SKU, as far as I know, with all IMEIs of the 99x series. That's the typical IMEI series for Verizon and Sprint in the US, which are CDMA networks. Most other GSM IMEIs are of the 35x series.
I had planned to contact Essential support about this, but I didn't get down to it. I'm not sure what exactly made it work the second time. Maybe the OTA update changed something, or maybe Airtel took a while to auto-register (whitelist) the IMEI of this phone after it first detected it being used with a legitimate Airtel SIM. Regardless, it works just fine now.
NOTE: After I was able to get a signal, I could see the LTE symbol with no internet connectivity. I changed the preferred network type to "Global" in Settings and then it worked just fine. The default setting of LTE/TDSCDMA/CDMA/EVDO/GSM/WCDMA didn't allow data, only calls and SMS.
Click to expand...
Click to collapse

Voice calls not possible on Lebara network Australia

I've got a very weird issue with my Galaxy S8 (SM-G950FD)
After working fine for about 1.5 years on the network it suddenly wasn't able to make and receive calls anymore on the Lebara (Vodafone) network in Australia.
The issue spontaneously disappeared a few hours after it first surfaced but reappeared and has not gone away since.
Internet and Txt/MMS are working normally. But when someone calls me it goes straight to voicemail and when I call nothing happens for a minute or so and then it "disconnects" but no tone
When I go into the phone app and try to retrieve settings like caller ID and/or forwarding it gives the following error:
Failed to read data
Something went wrong. Check your
Sim Card or network connection,
then try again
When I insert the sim into an S7 it's working. When I insert the sim from the S7 into the S8 (Optus network) the S8 works as well.
I've performed a factory reset (without restoring the settings)
I've gotten a new sim and Lebara has ported the number to it but that didn't help
Being a dual sim I've tried using the shared sd/sim slot but same issue.. data/mms/txt working no voice.
I've tried copying the apn settings the S7 displays with the Lebara sim to the S8 but that didn't help either.
I've now used Odin to flash the phone back to the Oreo version with the December 2018 security update and that didn't help either.
Any other ideas?
Thanks

I've managed to narrow down the issue a bit.
Also went out to purchase a Vodafone Pre-paid sim. That one didn't work either at first but after some troubleshooting with support of Vodafone we've found out that the S8 doesn't connect to the 3G network of Vodafone Australia.
When I have the SIM of another provider in there and limited the network mode to 2G/3G autoconnect the phone just finds the 2 other networks on 3G (AFAIK 2G has been phased out).
I've tried to get into the advanced service mode but this doesn't seem to be possible anymore.
Is there a way to try to see which bands are active on the S8 and better yet enable them all?