Database Users

Market doesn't have a record of apps after wipe

For some reason the market doesn't have a record of applications I purchased when I do a factory reset. I've tried it on various ROMs from the newest CM6 RC1 to the stock 2.2 for the nexus one. It seems like an issue with the market itself, or with my account. Not with a particular ROM/OS.
I sign into my Google account (The one I use for Checkout and the Market), under the downloads tab the only one listed is Google Maps. If I search for an application I've purchased before (Like SetCPU) it wants me to buy it again. I tried and can confirm that it WILL actually charge me a second time.
I am looking at my google checkout account now and can see that it clearly let me purchase the same application twice...
Does anyone have any ideas? Odly enough if I do a nandroid restore all of my apps work fine. I can uninstall, and re-download without paying. But the problem is eventually I am going to have to do a wipe. The crappy thing is Google doesn't have any formal 'support' for the market. And I am certainly not going to repurchase hundreds of dollars of apps..

I've had no issues. I had a G1 since day 1 bought tons of apps. Stopped using Android, 10 months later got a Nexus One, signed in and they're all there (purchased apps).
Flashed various builds of froyo, used cyanogmen 5.08, now 6 RC1, still no issues with purchased app history.

joey85 said:
For some reason the market doesn't have a record of applications I purchased when I do a factory reset. I've tried it on various ROMs from the newest CM6 RC1 to the stock 2.2 for the nexus one. It seems like an issue with the market itself, or with my account. Not with a particular ROM/OS.
I sign into my Google account (The one I use for Checkout and the Market), under the downloads tab the only one listed is Google Maps. If I search for an application I've purchased before (Like SetCPU) it wants me to buy it again. I tried and can confirm that it WILL actually charge me a second time.
I am looking at my google checkout account now and can see that it clearly let me purchase the same application twice...
Does anyone have any ideas? Odly enough if I do a nandroid restore all of my apps work fine. I can uninstall, and re-download without paying. But the problem is eventually I am going to have to do a wipe. The crappy thing is Google doesn't have any formal 'support' for the market. And I am certainly not going to repurchase hundreds of dollars of apps..
Click to expand...
Click to collapse
Edit: Sorry, didn't see read properly, you were referring to paid apps... they should always show up!

After a wipe, when you've signed in, instead of going to the Market to check for your apps, set the phone down for 15 mins or so.
Apparently firing up the Market interrupts the process.

Rusty! said:
After a wipe, when you've signed in, instead of going to the Market to check for your apps, set the phone down for 15 mins or so.
Apparently firing up the Market interrupts the process.
Click to expand...
Click to collapse
No luck with that. I've also just tried waiting about 24 hours or so and still nothing.

I have this same issue and had to purchase a couple of apps twice. One developer was kind enough to refund for the second purchase. The second developer has basically ignored my requests. It really pisses me off...
I have tried to contact the Google Checkout team, but you may as well be sending postcards to the moon...they are not helpful.

sainttjames said:
I have this same issue and had to purchase a couple of apps twice. One developer was kind enough to refund for the second purchase. The second developer has basically ignored my requests. It really pisses me off...
I have tried to contact the Google Checkout team, but you may as well be sending postcards to the moon...they are not helpful.
Click to expand...
Click to collapse
Seriously? I have 36 Paid application on my checkout. Thats sucks.

I know it is probably obvious question... but did you sign in to the same Google account from which you purchased them?

Clarkster said:
I know it is probably obvious question... but did you sign in to the same Google account from which you purchased them?
Click to expand...
Click to collapse
Yep, correct account and everything.

1. You should sign in with you account you bought the apps.
2. To check this you can sign in to google check out and check if apps exists.
3. Try to buy apps that you already paid, it should just download and doesn't take money from you.

Have you tried going to the application manager and clearing the Market Data and Cache?

vovkab said:
1. You should sign in with you account you bought the apps.
2. To check this you can sign in to google check out and check if apps exists.
3. Try to buy apps that you already paid, it should just download and doesn't take money from you.
Click to expand...
Click to collapse
Like I said, it doesn't just download the application. It acts as though it has no record. And yes it is the right Checkout account. It requires me to repurchase them.
vitorjna said:
Have you tried going to the application manager and clearing the Market Data and Cache?
Click to expand...
Click to collapse
Yep! I've also tried deleting my Billing Address and CC# out of checkout, and even changing my password hoping it will help "resync" things... Nothing Works.
I've just E-Mailed all developers. In under an hour I have had about 10 or so of them refund me, repurchased promptly after, even if the application was more than what I originally purchased it for, I want to support the developers. A few developers said that quite a few people have had this issue. I don't expect to get all refunded, but so far I am impressed with the support from them.
Google has to fix this issue, they should be required to have additional support other than a "Help Forum" that doesn't guarantee any response for the market. They get 30% of the income, they're taking in money from this, it is inexcusable that they will screw over their customers and their developers who are put in charge of making a call for Google's screw up.

I'll add my experience as well..
1. You should sign in with you account you bought the apps.
Check
2. To check this you can sign in to google check out and check if apps exists.
Check...and they are visible in the Checkout account
3. Try to buy apps that you already paid, it should just download and doesn't take money from you.
Negative. As I mentioned earlier...it only allows me to purchase...no downloads.
I had to factory reset my phone which is how I ended up in that sorry position. I fully expected to be able to download the apps again since the phone was tied into the same account.
One of the responses I received from Google Checkout was "You will not be charged for apps twice"...guess what? I was.

I am experiencing something similar on my account. After a wipe I do see the list of apps that I've purchased, but I no longer see a list of the apps I've previously downloaded and there is no automatic downloading of apps after first sign-in anymore either.

PrawnPoBoy said:
I am experiencing something similar on my account. After a wipe I do see the list of apps that I've purchased, but I no longer see a list of the apps I've previously downloaded and there is no automatic downloading of apps after first sign-in anymore either.
Click to expand...
Click to collapse
Heh, thats a step more than what I could get. Literally the market said I had Zero applications installed ever.
With the applications I did repurchase I tested it, Installed two or three, wiped, logged in again. And worked like it was supposed to after repurchasing them. Confirms it for me that something isn't right on Google's end.

PrawnPoBoy said:
I am experiencing something similar on my account. After a wipe I do see the list of apps that I've purchased, but I no longer see a list of the apps I've previously downloaded and there is no automatic downloading of apps after first sign-in anymore either.
Click to expand...
Click to collapse
do you skip first then sign in after words? I found that it only does automatic app restore if you set it up during setup...sadly for most Roms this means you must use carrier data, for Cyanogen roms I found a way to do this over Wifi...first install just the Cyanogen pack (no Gapps) turn on wifi, let it connect, then go into recovery flash the Gapps, then come back and do the setup...the apps should restore as if you signed up using carrier data.
But yea, you can't skip the setup process.

AbsoluteDesignz said:
do you skip first then sign in after words? I found that it only does automatic app restore if you set it up during setup...sadly for most Roms this means you must use carrier data, for Cyanogen roms I found a way to do this over Wifi...first install just the Cyanogen pack (no Gapps) turn on wifi, let it connect, then go into recovery flash the Gapps, then come back and do the setup...the apps should restore as if you signed up using carrier data.
But yea, you can't skip the setup process.
Click to expand...
Click to collapse
I did try it both at setup and after the fact. Neither worked.
I haven't tried flashing the rom, starting up, then flashing the Gapps. Depending on the response I get about the refunds I may or may not try that. Can you explain to me what exactly carrier data is?

joey85 said:
I did try it both at setup and after the fact. Neither worked.
I haven't tried flashing the rom, starting up, then flashing the Gapps. Depending on the response I get about the refunds I may or may not try that. But to be honest I am not holding out very much hope of that working...
Click to expand...
Click to collapse
that's a very weird problem and sadly sounds personal-ish to me...I've flashed roms like it was my job since the G1 days and never ever had this issue..and I've had 3 phones, 2 carriers, had a random weird thing happen with my phone and this one game that recognizes who u are to keep ur accounts, etc...and all paid apps always showed up (and auto app restore as well, well since N1)...
I really hope you fix this issue

There are many apps out there that will back up your apps. ASTRO file manager (free and excellent) can back up apps. It creates a folder on your sdcard titled backups/apps and puts an apk there for each app you backup. If I were you, I'd do a nandroid, backup all of my apps, do your factory reset or flash your rom, install astro, then navigate to backups/apps and reinstall your apps manually. And for that one you already purchased twice and the developer wouldn't refund the 2nd purchase, might as well email that apk to a friend to get some use out of the second seat you purchased.
My Backup Pro is another app that makes app backup easy, but it's a paid app. When you run it and select backup apps, it'll ask for each app whether you want to backup or not, and it'll create a folder on your sd card with a zip file containing all of the apks of apps you chose for it to back up. When you restore, it'll go through the list of apps in that zip file asking for each one whether you want to restore, and restore them.

AbsoluteDesignz said:
that's a very weird problem and sadly sounds personal-ish to me...I've flashed roms like it was my job since the G1 days and never ever had this issue..and I've had 3 phones, 2 carriers, had a random weird thing happen with my phone and this one game that recognizes who u are to keep ur accounts, etc...and all paid apps always showed up (and auto app restore as well, well since N1)...
I really hope you fix this issue
Click to expand...
Click to collapse
Yep, I have also probably done a full reset a dozen times. I'm not sure, heck for all I know google flagged me as suspicious or something. Who knows. I'm happy because I've gotten most of the major apps refunded (The ones that are $3-$10), so if I do have to buy any more again they'll mostly be the cheaper ones.
maxh said:
There are many apps out there that will back up your apps. ASTRO file manager (free and excellent) can back up apps. It creates a folder on your sdcard titled backups/apps and puts an apk there for each app you backup. If I were you, I'd do a nandroid, backup all of my apps, do your factory reset or flash your rom, install astro, then navigate to backups/apps and reinstall your apps manually. And for that one you already purchased twice and the developer wouldn't refund the 2nd purchase, might as well email that apk to a friend to get some use out of the second seat you purchased.
My Backup Pro is another app that makes app backup easy, but it's a paid app. When you run it and select backup apps, it'll ask for each app whether you want to backup or not, and it'll create a folder on your sd card with a zip file containing all of the apks of apps you chose for it to back up. When you restore, it'll go through the list of apps in that zip file asking for each one whether you want to restore, and restore them.
Click to expand...
Click to collapse
I'll have to look into those!

New Android Market Website

So it's finally out. What do you guys think? Is this the end of Appbrain? I loved appbrain cause I can browse the apps on the website and then just click install from there and it will automatically install on the phone. Now this can do it too!
The biggest upside to this? You can install (after you pay) "in-app" purchase app from the website. e.g. you can install the NBA League Pass from the website directly. Any other features I missed?
This is from Google themselves, not me.
https://market.android.com/

Cool. I like it.

I never really got into appbrain, because it still involved that extra step of opening the application itself.. and blah.. I think, I can't even remember. It just seemed tedious at the time to go onto the computer when it was quicker on my phone.
Then when Google does it, I'm all over it. I have been installing random applications just to install them. Why is this so awesome?!

I played with it for a while now and everything seems to be working well. I guess I can save some space by uninstalling appbrain and use this instead.

sweet jesus!

I'm like'n it...good stuff!

The automatic OTA install is working to my N1 and my Galaxy Tab now, it wasn't earlier this morning.
Works well!

With this new website comes another big change that will happen in the 3rd quarter of this year: NO MORE "LITE" version apps.
http://www.androidpolice.com/2011/0...-the-market-prior-to-the-end-of-this-quarter/

safeplayer22 said:
With this new website comes another big change that will happen in the 3rd quarter of this year: NO MORE "LITE" version apps.
http://www.androidpolice.com/2011/0...-the-market-prior-to-the-end-of-this-quarter/
Click to expand...
Click to collapse
That's actually a good thing. You download the "free" application, and then if you decide to unlock it you buy the key from within the app rather than a separate unlocker application, or having the market cluttered with 2 separate versions.
Sounds like a plan!
The in-app purchasing as a general concept I'm not a massive fan off as it has the potential to lead to nickle & diming, primarily for games, but if used responsibly it should be good.

Wow, about time. Glad to see it's finally here.

now all they need to do is let you backup your app data. I dont want to lose my angry birds scores everytime i switch roms and forget to back it up with titamium backup

Well, I don't suppose there's a way for Market Enabler to work on the website?
It lists paid apps from all over the world, but it knows your phone's carrier and will prevent installs if your country does not support it..
I guess it's back to Market Enabler on the phone.

Anyone else having trouble actually buying apps from the website? Installing free apps works like a charm, but trying to purchase and install paid apps doesn't work. I press continue and _nothing_ happens.

running CM7 nightlies and the OTA installs are not working...

According to the website, you need to be logged into GTalk, only my GTalk won't log in. GTalk also appears to be missing from the market, so the problem may be on their end...
Sent from my Nexus One using XDA App

Doesn't work for me, it's been years and Android Market still doesn't support Google Apps accounts for Checkout. Although I can login, no devices are listed under "my devices" on market.android.com

I'm running CM7 Nightlies as well, I'm a few behind though, and I'm always logged into GTalk and the OTA's are not working for me either.

It's not working here on MM v.20. I've tried installing several apps but nothing happens on the phone end, the GTalk solution they give also doesn't help. Weird thing is they all show up on my app list as completed when none of them have actually installed.

Hollow.Droid said:
It's not working here on MM v.20. I've tried installing several apps but nothing happens on the phone end, the GTalk solution they give also doesn't help. Weird thing is they all show up on my app list as completed when none of them have actually installed.
Click to expand...
Click to collapse
I'm having the same issue. I'm running CM6.1 kangorama's version and the install says it has worked on the website, but nothing changes on the phone itself.
I'm wondering if it has to do with it being a rooted device without a stock rom?

bjonesy77 said:
I'm having the same issue. I'm running CM6.1 kangorama's version and the install says it has worked on the website, but nothing changes on the phone itself.
I'm wondering if it has to do with it being a rooted device without a stock rom?
Click to expand...
Click to collapse
I'm betting that someone is going to have to create a Web App Store Enabler or something along those lines for this to work on rooted phones or phones without stock ROM's.

[Q] Does anyone know how to Fix App Store Authentication Error

I just got a Kindle Fire for my wife and it is linked to an already existing Amazon account, with a valid Credit Card linked and working fine with books.
When I try to go into the App Store it lets me in but I can't download anything. I can't even get into the "MyApps" section. A box pops up saying "Authenticating" but then goes away, and it goes back to the screen I was just on.
I noticed this issue out of the box and did some research where people made some recommendations such as "Clear Data" from the App. That didn't help, neither did a factory reset. I was hoping that rooting it and uninstalling the App Store app would help, but it didn't.
I figured I would try to turn off the in-App purchasing to see that might help but it would not accept my password. Hmmm Odd, I wonder if somehow this is holding onto an old account, since this was a refurbished Fire.
Personally I could live without the Amazon App Store and the Stock Rom, but my wife really wants it setup and wants to preserve the look and feel.
Any recommendations would be greatly appreciated.
Thanks,

I had that same thing. For me the problem was that I had too many devices registered with the Amazon App store, since I frequently reinstall ROM on my tablet.
There are two places the Kindle gets registered. One is under Mange My Kindle and the other is somewhere within you app store settings. I removed all my devices from the Manage My Kindle area but that didn't fix it. I actually had to call Amazon and they removed all my device registrations from the App Store portion for me, but they said I would have been able to do it myself if I had gone in there.
Sorry I don't have the specific directions to the link. But you should be able to find all your associated devices in you App Store settings online and delete them. After doing this I just restarted my Kindle and the app store worked like a charm.

Thanks that was exactly it. I have a Gtablet and 4 Android phones that get flashed all the time. I went in and deleted them and it fixed the problem.
The path to get to this section is:
Amazon Account settings -> Android Apps & Devices -> Your Devices
And start de-registering devices no longer needed.

Google Play Store Problems

Not sure if this is the right place to post or not.
I just purcahsed a new Samsung Galaxy Tab 10.1. Set it up and noticed the Android Market Icon was still there??? Went to download some apps and it prompted me to download Playstore. After Playstore was downloaded imediatly started freezing up and forcing close. Uninstalled, re-booted, reinstalled again and same problem. Unistalled, did master reset, did another initial set-up, went to Playstore and same problem. Wasted an hour of my life on the phone with T-mobile customer care and tech support then wasted another 35 minutes with Samsung tech support with no positive outcome. So this moring I turn to the internet and the real experts. Doing a quick google search I see that in the past week or two there have been a huge influx of Playstore complaints that sound similar to mine and it appears they are not device or carrier specific. Has Google come out an said there is a problem? Anyone else on here having any issues? FYI, I did confirm that I am running the most recent updates.
I checked and I do have the most recent system update on my device. I am not a "geek" but have been using Android devices since before they were availabel to the public and this Samsung is my 6th Android device so I am not a newb, that being said I am ready to throw my new Tab through a wall because I can usually work my way through glitches and get them corrected on my own. I was using a crappy old Viewsonic G-Pad before this, I thought I was upgrading but thet old rooted G-Pad is far better than this garbage.
Thanks in advance.

so are you saying you are on android version 4.0.4? that version should have come with the "play store".
I haven't had any issues myself, but you can try going into settings-applications, and then select the market/play store and clear data and cache. You can also uninstall updates if it still acts up.

laiyarme any
mike-y said:
so are you saying you are on android version 4.0.4? that version should have come with the "play store".
I haven't had any issues myself, but you can try going into settings-applications, and then select the market/play store and clear data and cache. You can also uninstall updates if it still acts up.
Click to expand...
Click to collapse
Yes, it is version 4.0.4 yet it has an Android Market icon not a play store icon, I was very suprised when I saw that icon, I have not seen it in months on my other devices, i thought it was a thing of the past. Once I go into android market and try to install an app it then tells me I need to upgrade to Play Store, I click continue, download play store and that is when all hell breaks lose. Once I unistall the Play Store update it runs fine until I try to download another app through the market.

Not sure if this could help, but have you tried, instead of the factory reset, clearing data on Play Store and Google Services Framework, restarting and trying again? Ran into some Play Store trouble this past week and this seemed to solve it

I am having the same problem. I just got this 10.1 t-mobile tablet. I can't do anything because it is constantly popping up saying play store has stopped unexpectedly. I have uninstalled the update, cleared the data and cache. Nothing is working. I am essentially dead in the water as this pops every 30 seconds.

Saw the same problem on my friend tab

My only solution was to root and put cm9 on it. Works great now.
Sent from my SPH-L710 using xda premium

[Q] Blank Play Store

Hi all, First of all I have CM10.1 20130210 on my phone. (Had 20130208 when I noticed the problem, But I dont think thats the cause)
I normally check for CM updates & Play Store every night. Yesterday I wanted to check the Play Store but when I opened it it took me straight to the Categories page (It normally takes me to some "General Featured" page).
When I go into any of the categories it takes me to more categories into that one (Games>Racing/Action/Puzzle/etc) it didnt do that before.
After I go into one of those its just a grey screen, The store is blank.
I tried going into My Apps & Its blank. If I go into the All tab though they all show, Clicking on one of those apps does take me to its page & If I try to download a previously uninstalled app it does download and work properly.
Something very weird: The same thing happens in the Webstore, No app shows when going into Editor's Choice & When manually going into the categories its just blank. Going into app pages via my own apps do work.
Ive tried clearing the data of the Play Store (Settings>Apps>All>Google Play Store>Clear Data)
Ive tried reflashing my phone (Thats why I went from 20130208 to 20130210)
Ive tried Force Stopping, Clearing data & Rebooting
Ive tried unsyncing & Resyncing my Google Account
Ive tried uninstalling & Reinstalling Gapps (goo.im/gapps)
Any ideas on how I can fix this? I ran out of ideas myself...

Some screens of what happens, the one with the categories is what the store opens to, the other one is what happens if i go anywhere else.
Ive been trying to fix this all day & Most things Ive found seem to be fixed by wiping the cache or returning the DPI to its default state.
Thing is, I already tried option 1 & I never changed the DPI on my phone. (I dont even know how to do it)

Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?

Did you get any help on this? did you resolve this problem ? i have the save the same problem. did the same things you did, but no solution
LiNcKz said:
Just tried changing the DPI & Nothing...
I installed Best Apps Market on my phone (Had to google it & Make it directly lead me to the Play Store page coz the Play Store doesnt work)
Basically you can browse apps through there & When you want to dowmload it takes you to the Play Store (Native app) page.
It did work & Display apps properly but they all said that they werent available in my country. I tried a VPN on my PC & Bam, Play Store works.
That seems to be the problem, Somehow my country got messed up but I cant seem to change it. I did manage to change it on Google Account>Settings>Email Edit>Country but that did nothing. Any help?
Click to expand...
Click to collapse

Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
Thanks for this valuable information. We really appreciate it, and it's because of people like you that we can improve the Google Play experience for all users.
We are currently aware of this problem with Android apps on Google Play and are trying to resolve it. This complex issue involves several areas of the Google Play Store app and is not an easy fix, so I don’t have a good estimate on how long it will take us to resolve it. As soon as I have any updates, I’ll be the first to let you know.
I really appreciate you taking the time to let us know about the details of your specific case; each time we hear more details, it helps us make a better solution. I hope that despite this, you will keep using the Google Play Store app and keep sending us valuable feedback when things don’t go as expected.
I’ll be sure to update you as soon as I have more information about this issue, but in the meantime, feel free to contact me if you have any other questions. I’ll be in touch!
Click to expand...
Click to collapse
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)

I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.

kasske said:
I have the same issue, when i first start play store it opens categories and then blank page...
the only way i can download apps from play store is from my pc.
I tried all of the above "tips" but got no solution.
Click to expand...
Click to collapse
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)

LiNcKz said:
Uhmm, That seems more like a phone related problem than anything else. You sure you tried all the things possible? (Even completely reinstalling everything?)
Click to expand...
Click to collapse
Yes i did. Installed a new custom rom too, "Alliance Jelly Bean ROM" latest version but the same issue happens...

LiNcKz said:
Nope, But I am 100% sure that it has to do with country settings.
I tried 1 last thing today: Completely wiping EVERYTHING off my phone & Reinstalling everything. Nothing.
I also noticed a few "Market Unlocker/Enabler stopped working!" threads these past 3 days, So basically Google did something.
I contacted support & This is an email I got yesterday:
So yeah, Nothing you or I can do about it.
What Imma do next is install a 3rd party app market that doesnt use the Play Store at all (Anybody got any recommendations?)
Click to expand...
Click to collapse
On which Email id you contacted Google ??