Database Users

Atrix finger print reader heating up to near burning

Today i took my phone out of my pocket 5 mins after using it previously and i noticed the touch did not respond. Suddenly i noticed the print sensor was getting hot, like near burning my finger. i Quickly took out the battery turned it off.
so now
1. phone works fine
2. touch screen does not work at all
3. having a battery or charger or both plugged in makes it very hott (just at the print reader) i havent tested it too long so dont know how hot.
does anyone have any idea whats going on
im planning on sending it to motorola tomorrow for repair since its past 30 days. this is very very veryyyy annoying.
does anyone know what may have caused this?
also i cant rest it back to stock since the screen doesnt work and i cant activate the loader thing.
thnx any help appreciated.

it seems like a very common problem with atrix phones. send it back or get a different phone. take it to att first.
Sent from HTC EVO

its past the 30 days
so gotta deal with moto.
common? i havent seen anything else about it.

cenkaetaya said:
its past the 30 days
so gotta deal with moto.
common? i havent seen anything else about it.
Click to expand...
Click to collapse
Yeah Deal with Moto then, they should send you a new device.
here's one thread on it
http://forum.androidcentral.com/mot...ery-gets-hot-times-heat-proof-back-cover.html
But it's around, some say it's the battery some say it's the cpu (or at least it's getting hot in the area of were the cpu is)

hmm, yes but on mine its the finger print reader itself just, that which heats up very rapidly.
almost like its short circuiting the screen

did you get it fixed?
Similar thing just happened to mine. The reader got super hot and wouldn't detect my fingerprint anymore.
I just turned it off and it seems like its working normally after turning the phone back on.
I'm just thinking if I should get my phone swapped out just in case.

I've been trying to win an atrix in contests because I know it's a 'hot' phone, but Ouch!

Galaxy S7 Edge - Touchscreen overly sensitive ~ reacts without touching screen!

Hello folks,
February 29, 2016 I received my T-Mobile S7 Edge, and it was bliss, but I always though the touch was very odd. I couldn't put my finger on it. Then today while scrolling through the web, I noticed I kept touching things I didn't mean to. I though, it's just the edge screen and I need a case to help mitigate this. Put the phone down on my wooden table and continued to scroll and it kept happening.
After downloading a touchscreen tester app, I noticed that I can make the phone react without actually touching the screen. Like 0.5 mm to 1 mm away from the screen. It's especially noticeable when I'm scrolling and slowly lift my finger, it continues to scroll.
Do I have a defective unit? Or is this something I need to adjust?
I've already tried the TSP Update and it succeeded, but nothing changed. It's still reacts the same.
Appreciate any assistance on this.

vahdyx said:
Hello folks,
February 29, 2016 I received my T-Mobile S7 Edge, and it was bliss, but I always though the touch was very odd. I couldn't put my finger on it. Then today while scrolling through the web, I noticed I kept touching things I didn't mean to. I though, it's just the edge screen and I need a case to help mitigate this. Put the phone down on my wooden table and continued to scroll and it kept happening.
After downloading a touchscreen tester app, I noticed that I can make the phone react without actually touching the screen. Like 0.5 mm to 1 mm away from the screen. It's especially noticeable when I'm scrolling and slowly lift my finger, it continues to scroll.
Do I have a defective unit? Or is this something I need to adjust?
I've already tried the TSP Update and it succeeded, but nothing changed. It's still reacts the same.
Appreciate any assistance on this.
Click to expand...
Click to collapse
I tried to get as close as possible without touching it on mine and it doesn't show a touch. :/

Xileforce said:
I tried to get as close as possible without touching it on mine and it doesn't show a touch. :/
Click to expand...
Click to collapse
Did you try using a touchscreen tester app? Moving your finger up the app then slowly lifting your finger to see if it still draws the line?
Sent from my SM-G935T using Tapatalk

vahdyx said:
Did you try using a touchscreen tester app? Moving your finger up the app then slowly lifting your finger to see if it still draws the line?
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
Yea downloaded a tester just to try

Xileforce said:
Yea downloaded a tester just to try
Click to expand...
Click to collapse
And nothing? Damn, I was hoping (no offense) it wasn't just me. I guess I'll have to call T-Mobile and get a replacement phone. Hopefully it's not a refurbished one (though I highly doubt it will be).

vahdyx said:
And nothing? Damn, I was hoping (no offense) it wasn't just me. I guess I'll have to call T-Mobile and get a replacement phone. Hopefully it's not a refurbished one (though I highly doubt it will be).
Click to expand...
Click to collapse
Yea that's a weird issue. Ik on past phones there was like a glove mode to increase the sensitivity. I'm not sure if s7 has it but if it does maybe it's worth looking into if it got toggled somehow

Xileforce said:
Yea that's a weird issue. Ik on past phones there was like a glove mode to increase the sensitivity. I'm not sure if s7 has it but if it does maybe it's worth looking into if it got toggled somehow
Click to expand...
Click to collapse
Unfortunately I don't think that's the case here.
I am wondering if it's the same issues that happened with the S6!
http://forum.xda-developers.com/galaxy-s6/help/touchscreen-s6-sensitive-t3073953
Perhaps it affects certain people's biology. I'm just pulling anything out of my hat of logic lol. I'll play with some in stores tomorrow and see if it's something that follows me around or if it's just the phone's technology.
I appreciate your insight.

Have you tried a factory reset? Always the last thing to try. You never know.

Sometimes i'm filling same thing. But most of the time it seems that I just touching egde screens without noticing it .
Sent from my SM-G935F using Tapatalk

You think you've got issues

I wonder if it's because you are touching the sides. The edges seem a bit more sensitive on the S7 than the S6, and I notice that because of the curved back, you are touching/holding the edges more than you did on the old phone. I have to use it more to confirm if this is an issue, but I did notice it while playing with it for a few hours last night setting everything up.

vahdyx said:
Hello folks,
February 29, 2016 I received my T-Mobile S7 Edge, and it was bliss, but I always though the touch was very odd. I couldn't put my finger on it. Then today while scrolling through the web, I noticed I kept touching things I didn't mean to. I though, it's just the edge screen and I need a case to help mitigate this. Put the phone down on my wooden table and continued to scroll and it kept happening.
After downloading a touchscreen tester app, I noticed that I can make the phone react without actually touching the screen. Like 0.5 mm to 1 mm away from the screen. It's especially noticeable when I'm scrolling and slowly lift my finger, it continues to scroll.
Do I have a defective unit? Or is this something I need to adjust?
I've already tried the TSP Update and it succeeded, but nothing changed. It's still reacts the same.
Appreciate any assistance on this.
Click to expand...
Click to collapse
I've noticed the same thing. I thought I was crazy when trying to type and getting weird letters that randomly appeared! If it's happening on multiple units then it's probably a bug not necessarily a defective phone.
Sent from my Nexus 6P using XDA Labs
---------- Post added at 02:36 PM ---------- Previous post was at 02:35 PM ----------
xxaarraa said:
I wonder if it's because you are touching the sides. The edges seem a bit more sensitive on the S7 than the S6, and I notice that because of the curved back, you are touching/holding the edges more than you did on the old phone. I have to use it more to confirm if this is an issue, but I did notice it while playing with it for a few hours last night setting everything up.
Click to expand...
Click to collapse
He said he tried it flat in the table hence he wasn't holding it. I've noticed the same thing on mine even while using s rather bulky case.
Sent from my Nexus 6P using XDA Labs

Right! I experience it even when not holding it. I can make it happen without holding the phone and it's consistently doing it. It's overly sensitive for sure. I'm thinking about making a quick video of it but it may be difficult to see and it may be challenging to do and record at the same time.
Sent from my SM-G935T using Tapatalk

Pilz said:
I've noticed the same thing. I thought I was crazy when trying to type and getting weird letters that randomly appeared! If it's happening on multiple units then it's probably a bug not necessarily a defective phone.
Sent from my Nexus 6P using XDA Labs
---------- Post added at 02:36 PM ---------- Previous post was at 02:35 PM ----------
He said he tried it flat in the table hence he wasn't holding it. I've noticed the same thing on mine even while using s rather bulky case.
Sent from my Nexus 6P using XDA Labs
Click to expand...
Click to collapse
That's what I think it is, but I can't say for sure. If it's a software but (meaning others are experiencing it) then I'll wait for a patch.
Sent from my SM-G935T using Tapatalk

vahdyx said:
That's what I think it is, but I can't say for sure. If it's a software but (meaning others are experiencing it) then I'll wait for a patch.
Sent from my SM-G935T using Tapatalk
Click to expand...
Click to collapse
I'm willing to wait it out because T-Mobile can easily replace my phone if need be.
Sent from my Nexus 6P using XDA Labs

Are you sure you don't have any of the Motion or Gesture options activated. Or maybe even Air View?

PaulParanoia said:
Are you sure you don't have any of the Motion or Gesture options activated. Or maybe even Air View?
Click to expand...
Click to collapse
I mean I could but I don't think that's a thing since Galaxy S6.
But if you know of where they are I would like to turn them off lol. I have slowly became accustomed to it, but it still annoys.
I plan on visiting T-Mobile and Best Buy tomorrow to see if the demo units experience this.
Sent from my SM-G935T using Tapatalk

Is anyone else experiencing touch screen oddities? or is it just few vs the many?

So I went to Best Buy and wasn't able to get the demo units to do the same thing my phone is doing. I showed the Samsung guy (which I'm pretty sure is on Best Buy's payroll) and he was surprised by it as well. He said his S7 wasn't doing it, but he thought maybe it was an Edge issue.
Long story short, I called T-Mobile and they're shipping me a new one.
Here's hoping the next one doesn't have this issue.

Don't have mine yet, but might be worth posting your specifications up. They post phone, color, where it was made, screen manufacturer, chip-set, etc.
In the past when there were issues like this, it helped to narrow down if it was a particular hardware combination. Also, a video would certainly help. Just my 2 cents.

fingerprint reader issue

Hi folks,
Anyone else experiencing issues with the fingerprint reader?
I've set up the maximum if 5 fp, but interestingly all the 5 are the same finger.... And the device won't recognise my finger ad soon as I lock the phone.
Tried with different fingers= same result.....
No matter what I'm doing, clean cache, re-set, etc....
I've already exchanged the phone but the new one is the same....
Any idea how to fix it?

Sounds like your fingers aren't compatible. Is it a common practice to have the same finger registered five times? Only have once perfinger myself and never have an issue unlocking.

My experience is it gets a lot better with time. I did make two entries for my left thumb which helped increase read rate from maybe 2/3 to >9/10. Other fingers read well and got better. In sunlight, in dark, no problem it just works. If your fingerprints are in some way unusual or hard to read it may "just be you.".
Do you have a friend whose finger you can borrow to test things out? Rule out the phone ?
Sent from my ONEPLUS A6013 using Tapatalk

_katho_ said:
Sounds like your fingers aren't compatible. Is it a common practice to have the same finger registered five times? Only have once perfinger myself and never have an issue unlocking.
Click to expand...
Click to collapse
I was really upset about not reading my fingerprints so I tried with the same finger and surprisingly registered again....and again.

Frankenscript said:
My experience is it gets a lot better with time. I did make two entries for my left thumb which helped increase read rate from maybe 2/3 to >9/10. Other fingers read well and got better. In sunlight, in dark, no problem it just works. If your fingerprints are in some way unusual or hard to read it may "just be you.".
Do you have a friend whose finger you can borrow to test things out? Rule out the phone ?
Click to expand...
Click to collapse
Tried with my wife's finger. It reads a little bit better,but the overall successfully unlock by fp is way below the acceptable number (tried around 10 times, unlocked around 3-5)

hunhool said:
Tried with my wife's finger. It reads a little bit better,but the overall successfully unlock by fp is way below the acceptable number (tried around 10 times, unlocked around 3-5)
Click to expand...
Click to collapse
Oh that's awful! I'm consistently >9/10 after a month and half of use. Even early on was probably75%. Only problem I have is right after a shower it doesn't like swollen skin fingers.
As a test I just did 20 unlocks using the various four fingers i defined. Only one fail, and that was left thumb at an angle.
Phone is definitely better than iPhone 6 I have for work (50% rate).
Sent from my ONEPLUS A6013 using Tapatalk

How does everyone register their same finger more than once? It tells me I've already registered that finger?
I noticed a dramatic improvement when I washed my hands really well, cleaned my screen, THEN registered my fingers.

Are you using a screen protector? If you are that is probably your problem.

bladestonez said:
Are you using a screen protector? If you are that is probably your problem.
Click to expand...
Click to collapse
Using the official oneplus tempered glass screen protector.

Yes compared to the Vivo and other phones in built fingerprint reader OP6T's fingerprint reader is slow and has some issues.

[Q] How good is the fingerprint reader?

Not how convenient is the placement - I can tell that in store, what I can't tell and most reviews doen't mention is mean how quickly and reliably does it recognise your fingerprint and how often does it miss, particularly are there any circumstances under which it consistently has trouble?
My current phone is a Galaxy S8, before that I had a Pixel. I plan on getting a new one in the next month or so, short listed to Galaxy S10+ or Pixel3 XL. One of my favourite things about the Pixel is the fingerprint reader, which worked pretty much first time, every time - when I picked it up the phone was unlocked by the time I was looking at the screen. The S8 not so much; I can work around the smaller, less well placed reader but it often has trouble reading my finger print. I've reregistered, rebooted, cleaned the reader etc many times, to no effect, it still has trouble particularly if my hands are cold (for a certain value of cold, never below freezing around here), skin is dry, skin is wet etc...
My partner has my old pixel, I still have a fingerprint registered on it and the pixel still consistently reads it first time, even when the S8 can't.
For me this is one of the make or break features on a phone, it's not covered in reviews and will be hard to test in store, so I'm asking this community - how good is the fingerprint reader on this phone?
(I'm posting this on both the Pixel 3XL and S10+ forums, apologies to those who follow both)

Honestly it works fine for me, but i dont use it much, I use the face unluck, any reason why you guys prefer fingerprint over face unluck ?

Raul77 said:
Honestly it works fine for me, but i dont use it much, I use the face unluck, any reason why you guys prefer fingerprint over face unluck ?
Click to expand...
Click to collapse
Yeah, they implemented the ultrasound sensor to make sure this type of authentication can't be attacked.
Face unlock is a flawed method and this phone doesn't even have the hardware to do a proper face authentication, it can be fooled by a picture.
Samsung should have disabled it but chose not to remove any stock Android features, so it is still present.
Regarding my experience with the fp sensor, it took some time to get used to the position but once that happened it's pretty much 10/10, definitely the fastest scanner I ever tried.
It is very sensitive to how you register it the first time, you need to register it in a natural position and it will work perfectly.

Fingerprint is very inconsistent for me. I've tried every method for success and it's just very hit and miss. I really use face unlock more just for my own convenience. I know it's really not secure but my phone never is never far away.

clownin72 said:
Fingerprint is very inconsistent for me. I've tried every method for success and it's just very hit and miss. I really use face unlock more just for my own convenience. I know it's really not secure but my phone never is never far away.
Click to expand...
Click to collapse
This.
Face unlock is basically all I use. Miss the note 9 and my pixel 3 xl fingerprint sensor dearly!
Sent from my SM-G975U1 using Tapatalk

You should ask how bad is the finger print unlocked instead how good. For me need two or three to unlock the screen

I really wish they would have left it on the back. It was flawless back there on my s8 plus. I love everything else on the phone but that. If it was more reliable this would be a non issue

When you get used to it, it's still only like 80% accurate. Randomly it will unlock super fast and other times it fails alot. It's really average.

I'd say about 90% but it is getting better. I haven't installed my white stone dome glass and currently using zaggs. I think more people are having trouble finding the sensor and placing their finger on top of it. Try turning the screen on to see where you need to hit and get use to it. After I've learned where it is, unlocking using fp has significantly improved at least through this screen protector

I was having issues until I added an additional finger but kept it the same one I have setup already. Now it works flawlessly.

When I initially got my phone (2 days before release) I registered my fingerprints ASAP. I did each finger twice and it worked alright, not the greatest but I assumed it was just a learning curve and muscle memory that I had to develop. I installed the newest update (ASBA) and it didn't seem to improve, initially. I removed my fingerprints and added them back, this time only once per finger and it honestly works better than before. I didn't do anything special when I deleted and added them again. I wonder if the fingerprints need to be added again after the ASBA update to actually benefit from the improved fingerprint recognition, as it appears that way for myself.

Fingerprints that are added on the s10 & s10+ get better over time with some ai trickery, google search s10 fingerprint ai, theres a sammobile read up...
Sent from my Galaxy S10+ using XDA Labs

In my S10+ is as bad as my A7 2017, I mostly use Face Unlock with "faster recognition " disabled, with that option off it won't be fooled with a picture anymore.

Outbreak444 said:
When I initially got my phone (2 days before release) I registered my fingerprints ASAP. I did each finger twice and it worked alright, not the greatest but I assumed it was just a learning curve and muscle memory that I had to develop. I installed the newest update (ASBA) and it didn't seem to improve, initially. I removed my fingerprints and added them back, this time only once per finger and it honestly works better than before. I didn't do anything special when I deleted and added them again. I wonder if the fingerprints need to be added again after the ASBA update to actually benefit from the improved fingerprint recognition, as it appears that way for myself.
Click to expand...
Click to collapse
I re registered them again after the update, and its like lightning now!!! THX!:highfive:

Outbreak444 said:
When I initially got my phone (2 days before release) I registered my fingerprints ASAP. I did each finger twice and it worked alright, not the greatest but I assumed it was just a learning curve and muscle memory that I had to develop. I installed the newest update (ASBA) and it didn't seem to improve, initially. I removed my fingerprints and added them back, this time only once per finger and it honestly works better than before. I didn't do anything special when I deleted and added them again. I wonder if the fingerprints need to be added again after the ASBA update to actually benefit from the improved fingerprint recognition, as it appears that way for myself.
Click to expand...
Click to collapse
iteam said:
I re registered them again after the update, and its like lightning now!!! THX!:highfive:
Click to expand...
Click to collapse
Had never issues with fingerprint reader. As I wrote somewhere else, best thing is to press softly when registering it and touch the sensor sometimes more right, left, up and down as you usually don´t hit the sensor exactly in the center in daily use. Anyway there was a little latency until screen woke up and maybe in one of ten cases it didn't work at the first time.
Now I did what you suggested. I deleted the former fingerprint and set a new one. And it´s not only some kind of feeling, it´s indeed much better now. Latency nearly has gone and the fingerprint recognition works absolutely perfect now. So thanks a lot for your advise. Obviously it is not the "AI" of the device but the "user intelligence" Samsung is learning from. The recent update did it - fixed it. Great now, thanks!!!!

It basically sucks. Anyone that says they have no problem with it are full of SH*T

Not very good.

felloffthetruck said:
It basically sucks. Anyone that says they have no problem with it are full of SH*T
Click to expand...
Click to collapse
I agree with you, is crap, I have to touch several times and if my skin is dry because of the climate compared to when I registered the fingerprints (much less climate), much worse.

citytrader said:
I agree with you, is crap, I have to touch several times and if my skin is dry because of the climate compared to when I registered the fingerprints (much less climate), much worse.
Click to expand...
Click to collapse
I'd say that's the biggest issue. It has difficulty recognizing your finger when it is dry (and that is according to the climate). When I registered them initially it worked great because my hands were slightly more humid.
At times I have to rub my hands on my hair or something to get it to recognize the fingerprint. There has to be something that Samsung can do to fix this. Especially given that this is the only secure method to unlock your phone.

felloffthetruck said:
It basically sucks. Anyone that says they have no problem with it are full of SH*T
Click to expand...
Click to collapse
Maybe you're actually just a reptile, or alien race? Honestly, I have no problems at all with the scanner. I don't understand what the people who do have the problems are doing because IMO it has to be user error. I'm not saying it's flawless, but I never have to re-attempt a scan more than once. Which is pretty much on par with how often I'd need to retry with my S8+.
Now, I don't use a tempered glass protector, only the factory one that came with it so that might be an issue some people face. But honestly, everyone who wines about the fingerprint scanner are probably just too stupid to use it properly or something.

Very slow Fingerprint sensor out of the box faulty

To say up front I have had 4 previous S10s (3 S10s and 1 S10+) so have some comparison and today picked up the ceramic white S10+ .
Immediately out of the box the FPS feels really really slow, it was never quick on the other devices but this feels like it is in slow motion. Setting up in the first instance was painful with lots of prompts to 'press harder' I have not removed the screen protector yet but I did not on the other eithers and it is noticeable slower than they were. It may be my imagination but the screen protector looks thicker than the others did but that could be my imagination or memory deceiving me, I may try removing it in a bit.
Just wondering if anybody else has experienced this on an S10 or S10+?

arsenal74 said:
To say up front I have had 4 previous S10s (3 S10s and 1 S10+) so have some comparison and today picked up the ceramic white S10+ .
Immediately out of the box the FPS feels really really slow, it was never quick on the other devices but this feels like it is in slow motion. Setting up in the first instance was painful with lots of prompts to 'press harder' I have not removed the screen protector yet but I did not on the other eithers and it is noticeable slower than they were. It may be my imagination but the screen protector looks thicker than the others did but that could be my imagination or memory deceiving me, I may try removing it in a bit.
Just wondering if anybody else has experienced this on an S10 or S10+?
Click to expand...
Click to collapse
Yes, and after S10+, S10 I've happily settled with S10e. A perfect 10! (Samsung S10 that is)

arsenal74 said:
To say up front I have had 4 previous S10s (3 S10s and 1 S10+) so have some comparison and today picked up the ceramic white S10+ .
Immediately out of the box the FPS feels really really slow, it was never quick on the other devices but this feels like it is in slow motion. Setting up in the first instance was painful with lots of prompts to 'press harder' I have not removed the screen protector yet but I did not on the other eithers and it is noticeable slower than they were. It may be my imagination but the screen protector looks thicker than the others did but that could be my imagination or memory deceiving me, I may try removing it in a bit.
Just wondering if anybody else has experienced this on an S10 or S10+?
Click to expand...
Click to collapse
There was an update that came out that helped with this, is your phone up-to-date with the OTA's?

Just update your device to the latest version and it's very very fast ?

Removing the protector made all the difference. Must have been a dodgy one or as suspected just thicker.
Sent from my SM-G975F using Tapatalk

Try checking the sensor via *#0*# service menu
Sent from my SM-G975U using Tapatalk

I had a Whitestone Dome glass on mine for the past few months and it was so hit or miss I pretty much completely switched over to face unlock, I think this was mainly due to my dry skin. Yesterday I decided to rip the Dome glass off because I got tired of the fingerprint never working properly and boy is it night and day without it even with dry skin. Without the Dome glass it is super quick and I haven't had any issues or hiccups in the last 24 hours and I've deactivated face unlock.

My FPS works fine but my problem is that when I first turn on my phone it always forces me to use the pattern unlock method to unlock my phone without any option to use the fingerprints scanner. I do have the FPS set as my preferred security method and it works for apps and when the screen turns off but when I power down and turn back on I always have to use the pattern. Is there any way to fix this?

Kalnon said:
My FPS works fine but my problem is that when I first turn on my phone it always forces me to use the pattern unlock method to unlock my phone without any option to use the fingerprints scanner. I do have the FPS set as my preferred security method and it works for apps and when the screen turns off but when I power down and turn back on I always have to use the pattern. Is there any way to fix this?
Click to expand...
Click to collapse
That's normal.

Kalnon said:
My FPS works fine but my problem is that when I first turn on my phone it always forces me to use the pattern unlock method to unlock my phone without any option to use the fingerprints scanner. I do have the FPS set as my preferred security method and it works for apps and when the screen turns off but when I power down and turn back on I always have to use the pattern. Is there any way to fix this?
Click to expand...
Click to collapse
Yeh and also if you've not used the phone for a while itll ask for pin/password etc for security reasons.
Sent from my [device_name] using XDA-Developers Legacy app

jadaress1 said:
Yeh and also if you've not used the phone for a while itll ask for pin/password etc for security reasons.
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Yeah and also, I find deleting and re registering fingerprints after 2 months good. Seems like my fingerprints on my skin shift slightly.
Sent from my SM-G975U using Tapatalk

moSess said:
That's normal.
Click to expand...
Click to collapse
jadaress1 said:
Yeh and also if you've not used the phone for a while itll ask for pin/password etc for security reasons.
Click to expand...
Click to collapse
Thanks, I thought it was a setting thing. It seems odd to me that Samsung wants users to use less secure methods than fingerprint scanner to first unlock the phone. Isn't the scanner the most difficult method to hack?