Database Users

[Q] $100 MIR for Evo, the power of persistence

My story is typical, I'm guessing, I am posting to see how many others who have opted for the MIR route have had to go through as much?
Mailed in my MIR form 6/17/2010
About a week later, get an email with the tracking number. Say, 6/23/2010.
I keep checking, I keep checking. Says processing for almost a month.
Then 7/17/2010, it says Invalid, that my address was wrong. Interesting, because I know it isn't, claims my "zip code" must be a valid US zip code. I live in Brooklyn, I know my zip code is fine.
I call them that day. First phone call, the rebate CSR (who informs me that they cannot see my account address yet asks me to verify my name and address, huh?), she corrects the "incorrect address" It's so wildly egregously wrong that I KNOW someone had a turrets moment when they were typing.
I'm told everything is fine. Also that the website takes approximately 2 weeks to update that the rebate is back on track.
I check a week later, 7/23/2010. For whatever reason I called the rebate number again. They tell me that while they have corrected my "address" my zip code appears to be wrong. Again, this is RIGHT AFTER the Rebate CSR has just had me VERIFY my name and address over the phone. I get them to correct the zip code.
Just forward to today: 8/10/2010, I call them because on Friday I received a postcard claiming my address was STILL WRONG. I check online, it's been over two weeks, the information about a disallowed rebate has not been updated.
Again, this Rebate CSR has me VERIFY my name and address but claims they can't see my information, then what are they "verifying" against? When I ask they can't tell me apparently.
After a 10 minute back and forth where I am told on no less than one occasion that "it's computers, they do whatever they want." I wanted to tell him that computers ONLY do what they are told, nothing more, the joke I've heard over the years is if you tell a computer to screw up, it's going to ask you how.
He says, he's now corrected the information and that the system will show a valid rebate status and they will be mailing out my check to me within 2 weeks.
When I asked him about why I called the other times and was told the information had been corrected and it had not, I swear I could hear him shrugging (mentally). "Look man, these are computers, they do whatever they want."
*sigh"
Just checked my rebate status, something they claimed would take two weeks to update, took this guy 2 minutes.
I'd love to hear other stories about rebate hell. Perhaps the power of persistence.

OUCH....that really had to hurt...next time though you should probably go to Radioshack...at least they have instant rebate's in place of mail in.
~Jasecloud4

Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.

Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?

jkinnison90 said:
Why didn't you just go to radioshack or best buy or wirefly or anywhere else that gets rid of the mail in rebate and makes it instant?
Sent from my HTC Evo 4G using XDA app.
Click to expand...
Click to collapse
Ew Wirefly...they're the worse...but Radioshack and Best Buy are fine.
~Jasecloud4

Every rebate I've ever sent in the past somehow got list never to be found again.
Sent from my Supersonic

I didn't have any problem with my Evo rebate, but did with my last phone's rebate. Everything looked fine until it got to the approved-mailing your check part of the process, then after a few days it was changed to invalid. Called them up, the guy said, "Hmm, that's weird, there's nothing wrong with it" and he put it back in. Website showed approved again for a week, then it went invalid again. Called them again, and another person said "That's weird, nothing wrong with it, let me talk to my supervisor". After holding for a while, they finally put it back in. A few weeks later, I got my check, and got the pleasant surprise of getting a $250 rebate instead of the $100 rebate I was supposed to get

whats the # you called for sprint rebate? is it just the regular customer service line?
i just checked and mines invalid lol.. and i never recieved anything for my other account.

Hopefully the world will start seeing more of this.
http://reasonablecitizen.wordpress.com/2010/03/29/mail-in-rebates-under-attack-in-wi/

I had a similar problem but they gave no reason as to why it was invalid. I sent them an email and they credited me the 100 on my next bill

I didn't have any issues with my rebate (had 2 of them actually). Just received my check last week.

my history with mail in rebates reflects the following rebate cash flow process
1. third party Rebate handler records 250,000 rebates sent in
2. Company (Sprint) reimburses rebate handler for 250,000 rebates plus 30% administrative/handling fees
3. Rebate company "invalidates due to incorrect rebate info" or "lost paperwork" or "computer glitch" 50-70% of rebates
4. Persistent rebaters (25%) call in/email/stalk/harass rebate company for rebate and finally receive rebate
5. Remaining users forget about rebate - rebate company celebrates profitable year with huge salary increases.
Me...I stay on their asses till I get my rebate - complete with calendar reminders and copies of ALL paper work till I receive my rebate.
Mule

just called, they only had 1 of 2 of my rebates on file.. looks like i gotta go back to the sprint store, fax them over everything they requested for the 2nd rebate.. 1st rebate they processed or re validated -_-

I checked my status because of this thread, I was declined, reported I got all discounts at time of purchase. I called, said it was B.S., rep said they will be mailing a $100 check now. I guess I better stay on top of this.

I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?

On Website
pscalett said:
I just sent mine out a few days ago. I'll have to keep up on this. What is the website you guys are going to and checking the status of your rebate?
Click to expand...
Click to collapse
https://www.sprintrebates.com/track/sprintpcs/track.html?INTNAV=ATG:FT:RebStatus
You'll get an email with a rebate tracking number and a link to the rebate status page.

I checked my rebate about a month ago and it came back as an invalid address. So I called them and gave them my correct address. The reason is that the Sprint store was trying to be helpful and fill out the card but the guy has worst penmanship than I do. So instead of a 0 it looked like a "b" to the processing center. Had to go to Sprint because I am on a friends and family plan.
So they gave me the tracking number. If I look up the original one, still shows as denied - correction processed now that I just checked, but the one with the tracking number that I got when I called Sprint shows in progress and ready to be mailed within 30 days.
The other day I got a post card stating that my address was incorrect, but beats the heck out of me if they can get my address from their files - and bill me each month that they couldn't use the same address to mail me my rebate. So 8 weeks so far and waiting. Would have been nice to have sooner, not that I need the money right now, but last month was a $425 phone bill including the additional EVO tax and phone on my account.

got my check last week, sent in mid-june.

Had no problems here....smooth like always. Sorry to hear about your problem

sanjsrik said:
Because I didn't. Pure and simple, I didn't. Should I have had my head examined, yes, probably.
I was just wondering if anyone else had issues with the MIR?
Click to expand...
Click to collapse
I purchase mine from sprint because no one had it in stock at the time. I kept stalking bb, rs, and the sprint website until someone had it in stock. I got the"invalid" postcard and when I contacted then they said it was because it had not been 30 days yet. I will be keeping my eye out. I use to work for sprint in the past and they got in trouble once for bogus denials of rebates. Also the rebates are processed by a third party company named Young America, they actually process the rebates for all companies.

Help me guys, Por Favor :)

I was not sure where to post this at but alot of you guys are absolutely helpful
so i figured i'd post here and ask for your help. Sorry mods and i hope this
doesn't get moved!!! It is a little long so i apologize for ranting
I've been with Tmobile since November 2010 and i was told I would be able to
switch over to post paid from flexpay in 6 months which i estimated around April.
Good deal. I am on easpay(automatic drafting) and the payments are always on time. Last month, I paid my usual amount for one line. Cool, everything is fine.
A week or two later, i decide to add a line for my brother to get a phone. Being flexpay, i have to of course buy the phone and make a payment in advance for services as well as month in advance since it is in the middle of the bill cycle. Again, no worries everything is cool.
So low and behold the phone gets here and the same day it gets here, both his and mine line are suspended for nonpayment(even though i made a payment for both). I call in and talk with the reps from the Philippines and they tell me they can't find a payment.
So i am basically getting annoyed because i always pay on time and they are telling me i have not paid for either line.
So i used the trick and I called back and instead of using my number, i just typed in my friend's number(She is postpaid) and i got their division of postpaid customer service and explained the situation. They filed a lost payment and while they researched it, they reinstated my account. Eventually that was solved.
Okay, so flash forward to two weeks ago and the same issue occurs except this time I didn't make a payment nor was automatic payment supposed to take the payment out. It is due on March 3rd and it took the payment out
at the end of February.....
So i call in and dispute this and they what..."Can't find the payment" and they have to do another lost payment search and it will take 3-4 business days.
I go on vacation for Spring break and I decide to call in and figure out what is going on. I've given them nearly 2 weeks to fix it.
So now...
1)Can't find the payment(even though my checking acct shows it was taken)
2) They closed the case of the missing payment...Didn't contact me by phone email, text, letter in the mail or anything letting me know the case was closed and letting me know what else i could do or needed to do. They just closed the case and had i not called in, i would have never have known it was closed.
Basically they can not find a payment and even now that i have taken the actual checking out statement in to the store and had them fax it(while i was there) they are still telling me nothing can be found.
It's $101. I am not worried about this money. It is the principal of the situation and the fact that I do not want to be apart of a company
who takes money but can't find the payment.
I didn't mail the money or a money order. It is an electronic payment.
There should be footprints everywhere that shows a payment. And i
don't see how the same exact issue can happen in less than 3 weeks
apart.
any suggestions? what would you guys do?

The fact is, you have proof in the bank statement that T-Mobile collected money from you. Sounds like you're going to have to climb the supervisor ladder until you get someone who has some authority. They can't deny a payment when your bank confirms they took it, so it's just a matter of following it through to the end. As to how you view T-Mobile and whether you wish to stick with them, that's up to you.

Is there anyway to get contact with someone above the call center reps? I've spoken with 2 supervisors(obviously from the Phillipines) and it has just been
an annoying ordeal.
I am only sticking with tmo until the Xperia play or Bionic is released(or some new windows phone catches my eye).
I just need to figure out how to get in contact with someone above the call center reps

They tried to screw me over too when I returned my g2 and got a mt4g. They were charging me for both still because I just did the thing where you add payments to your bill. They were still charging me for the phone I returned and the new one. For about a month of fighting with them, they just kept saying we don't see the payment then they started telling me they returned my money which wasn't true because it wasn't in my account and a credit was never made. So I called the bank and bam 3 days later I got my money. Go to the bank and tell then T-Mobile said they returned you the money and you haven't received it. They will return it for you and take care of the liars at T-Mobile. Been with them for 8 years, I don't know why they were gonna lie and try to screw me out of $138. Bullcorn.
Sent from my HTC Glacier using XDA App

I can almost guarantee the payment was accidentally posted to your friends acct.

@Chad, haha that is doubtful
But anyway, after threatening to leave and take both lines with me to Verizon, she credited my account for the next billing cycle 54 bucks.
Small compensation but at least i got a decent rep who actually did something in my favor.
And I already called my bank and disputed the charge and i should have my 101 dollars back by tuesday the bank rep said.
This works out in my favor. I am still leaving them because i find their flexpay customer service horrible and since my next bill is not due till May 5th now, i am
able to A)save a month of paying a bill B)able to wait and see what comes out for
the other 3 carriers at CTIA

Sounds like Sprint is already taking over, in the CS dept.

There's a big push to get ppl from fp to post paid. Have you asked if you're elegible for conversion?
I've seen payments post to the wrong acct before.

Me too same exact situation here. Was grtting chastened for the g2 and the 4g. Lame.they did fix it though.
Sent from my HTC Glacier using XDA App

I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha

carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
It does your probaly going to have to wait another 6 months to get post paid. Make sure you have that they are at fault so get it in writing. I myself pay full price for my phone out of contract plan. Since its cheaper in the long run anyway.
Sent from my glacier using XDA Premium App

carmeng4evr said:
I just dont see how a payment can be posted to the wrong account if the account has been set up on Autopay since i signed up back in November 2010
and i dont see how the same exact thing happens within a 2 week period either.
I just worry that since they screwed up the payment and i had a suspension(4 hours) that it doesn't reset the time needed to stay on FP before I transfer to Post Paid
You have to have at least 6 months of good payments to swtich to Post paid
haha and i agree, this does seem like Sprint type of customer service haha
Click to expand...
Click to collapse
If you want off flexpay go into a corporate store and get them to call. In the store they have the same list to see if your prequalified or call from someone's phone who goes to regular customer care.
Sent from my HTC Glacier using XDA Premium App

Eh, it's all good.
I'll just drop the 200 for the ETF or sell the line to a friend
I am WANTING THAT FRIGGIN Xperia play

AT&T Returns - Refund Processing Time

I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.

I believe if your debit card has the visa logo or something similar on the bottom right that is completely true and the rep wasn't lieing to you.
Sent from my SAMSUNG-SGH-I747 using xda premium

kgbkny said:
I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.
Click to expand...
Click to collapse
I think you can file a claim with Visa, they will reimburse your money and take it up directly with ATT. My wife would know more and if I get a chance I'll bug her about it later this evening.

ThatJawn said:
I believe if your debit card has the visa logo or something similar on the bottom right that is completely true and the rep wasn't lieing to you.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Yeah, my bank's debit cards have the Visa logo on them. I'm going to call customer service and see if I they can do anything to expedite the refund, especially since it was their error to begin with. I've returned purchases made with my debit card to other vendors and received prompt refunds. AT&T already got their phones back, so there is absolutely no reason why I should have to wait that long to get my money back.

ancashion said:
I think you can file a claim with Visa, they will reimburse your money and take it up directly with ATT. My wife would know more and if I get a chance I'll bug her about it later this evening.
Click to expand...
Click to collapse
Thanks for the info. I may take it up with my bank also.

I sent mine back for an exchange (had a defective unit) and I was told they issue a credit within 1-2 business days once they receive the equipment. But, they added the banks usually put a 1-2week hold on the funds when it comes to debit cards. I was dealing with the eCommerce (I purchased online through att.com) folks at AT&T. I sent mine back last week via USPS and the warehouse has still not received the device so I don't know for sure how it will work out.
Sent from my SAMSUNG-SGH-I747 using xda premium

the1stSecond said:
I sent mine back for an exchange (had a defective unit) and I was told they issue a credit within 1-2 business days once they receive the equipment. But, they added the banks usually put a 1-2week hold on the funds when it comes to debit cards. I was dealing with the eCommerce (I purchased online through att.com) folks at AT&T. I sent mine back last week via USPS and the warehouse has still not received the device so I don't know for sure how it will work out.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Last night, I received an e-mail from AT&T, confirming that the returned phones were processed and the refund was authorized. The e-mail states that a refund will be issued back to the original form of payment (in my case, my debit card) within 5-7 business days. Once the refund is issued, it "will appear on your credit card account in the next few days (varies by merchant) or AT&T Wireless statement within one - two bill cycles."
Based on the above, it seems that the live chat rep slightly misinformed me (probably unintentionally). If the refund was issued to my AT&T monthly bill, it would take 1-2 billing cycles to appear. However, this doesn't appear to apply to debit/credit card refunds. As I've mentioned previously, I've had money refunded to my debit card in the past, and it usually appeared in my account as soon as the refund was issued. I guess the hold policy depends on the bank.
With regards to your device, do you have the tracking/delivery confirmation number for the shipment? If yes, what's the current status?

The last update was Friday the 13th. It states "picked up by the shipping agent".
But, I just received the same email as you from AT&T this afternoon.
Sent from my SAMSUNG-SGH-I747 using xda premium

kgbkny said:
I originally ordered two GSIIIs via a phone rep, but the geniuses at the AT&T warehouse forgot to include my apartment number on the air bill. As such, the phones could not be delivered (since this was a restricted package, UPS would not allow AT&T to add my apartment number to the package) and were sent back to the returns center in Ft. Worth, where they were received yesterday. In the meantime, I purchased the phones at a local AT&T store (should have done this from the beginning) and waited for the package to be delivered to the returns warehouse to receive my refund.
Since the phones were received yesterday morning, I logged into my AT&T account and chatted with a rep regarding the refund time frame. She informed me that it takes 5-7 business days to process a return, which is totally acceptable. However, I nearly fell out of my chair when the rep stated that it may take 1-2 billing cycles (1-2 months) for the money to appear in my account. I explained to the rep that I used a debit card to pay for the original order, and that there are no billing cycles associated with it. She stated that it's still treated like a credit card and it will take the same amount of time.
Can anyone confirm this? If worst comes to worst, I'll have to wait, but having to wait 1-2 months to get my money back ($435 is not exactly a small chunk of change) a little extreme, especially since it takes 5-7 days to process the return.
Click to expand...
Click to collapse
I used to work in an att call center(sales/ccare)and we are supposed to tell the customer it can take up to 2 billing cycles for the funds to be refunded back your account, however it NEVER takes this long, I have never seen it take long before.

Who all has registered for the immersive bundle and received a link?

Registered for the immersive bundle as soon as I turned on the phone, but I haven't received any sort of confirmation email, approval/disapproval, or anything. Anyone have any success?

I registered for that and the link on the page to buy wasn't working. I got the email and the email only shows like it is for the headset only and not the sd card and headphones.

I just checked on my Shop Samsung App, and it shows that my application is currently under review. However, it also shows just "Gear VR with Controller" as the product. I'm on hold right now checking to make sure that they know that I asked for the Immersive Bundle...

M9x3mos said:
I registered for that and the link on the page to buy wasn't working. I got the email and the email only shows like it is for the headset only and not the sd card and headphones.
Click to expand...
Click to collapse
same thing happened to me. the site crashed immediately and ive been trying to get a hold of a rep for over 25 minutes now. im pissed

Hey all,
Just wanted to give an update on my situation. I was on hold with samsung promotions for about an hour, and finally someone picked up. So apparently it went through as the normal Gear VR when I ordered through the website, which is bullcrap since I definitely selected the $99 bundle. So now I have to wait 24-48 hours for their customer service "escalation" representative to get in contact with me, which means that it's a crapshoot as to whether there will still be any of the bundles left by the time that's handled. I am pretty livid, but if anyone ordered the immersive bundle from the website and hasn't seen any movement with it, I HIGHLY suggest calling samsung and sitting through the holding period, because it may very well be the same case with you. For anyone who hasn't yet registered for the bundle, save yourself the trouble and do it on the app, not online, because I've only seen this from people who ordered online. I'll give more updates as I get them.

Yeah I am in the same boat. I am going to try and get them on the phone and see what's up. When I try to check with the app, it shows me only the headset vr and not the rest of the package which I wanted and selected. Did you use Chrome by chance? I wonder if there is a bug in the web app that causes things not to go through correctly.

Got mine done with no issues but when I hit the order button for the vr, headphones and sdcard it said my cart was empty. Called samsung via home phone and on hold for 25 minutes. She said she would straighten it out, got a call back in 15 minutes and she took my credit card information via phone, received an email stating the order went through. Asked her when she thought they would ship and she said after the 20th.

Ugh. On hold for an hour then disconnected. Time to start over.

Same here, registered and selected the immersive bundle on my laptop, it said i was approved to purchase the bundle and it gave me a "buy now" link but the link was not clickable and i was stuck. Now on hold for samsung rep. This was at 8pm eastern on 4/19 so its still a problem.

Was on hold again for 1.25 hours then got hung up on again. Going to give it a try one more time. If i don't get an answer the next 45 minutes going to try again tomorrow morning. I did try chat and they told me i needed to call. Found an email support option and emailed them a few hours ago.

I to am now on hold been about one hour and a half. All because that button did not work.

Same here. Tried to register for promotion online. It didn't work, said invalid mac address. I tried submitting again from Samsung app and it showed oops you already submitted a promotion. Tried to call Samsung was on hold for over an hour 20 minutes. Finally just hung up.
If you guys are doing the promotion, do it from the Samsung app first on your s8 or s8 plus to save headache.

I did my submission online and this is an email I got from Samsung.
"
Hello!
We apologize that you received an incorrect email based on your gift selection and were not able to purchase your fully immersive VR Experience for $99*.
Please be on the lookout for a new confirmation email that will be sent within the next 24-48 hours that will contain a link for you to purchase your fully immersive VR Experience.
We recommend you purchase as soon as possible as this gift is available for a limited time, while supplies last, on a first-come, first-served basis. "
I never got an email link when I submitted and it go approved. So I have yet to pay the $99

After I submitted my promo preference through the Shop Samsung app for the infinitely immersive package yesterday, I got an email saying they were reviewing my registration and to allow approximately 2 weeks for review, and then I would get an email with next steps. I decided to check the Shop Samsung app today and saw on the promo tab that the package was available to order. for $99. I thought it odd since it was only 1 day and I hadn't received another email, but decided to try it anyway. I just placed the order and got a success message and an order ID #. The expedited 2-day shipping (the only option) said it was going to be about $10, but when I finalized the checkout, it didn't charge anything for the 2-day delivery. I guess we'll see if it all works out, but it seems to have been the right process.

After 2 plus hours on hold with Samsung, due to high volume, their website has crashed and this is why the buy link is not working. They claimed that in 24 hours we should receive an email with the update status of the promotional deal and be provided a new link to upgrade to the Full Immersion Bundle. If you do not receive an email contact Samsung promotional department to help track your promotion. Hope this helps.

I initially did the promo through the Samsung app, chose the immersive bundle. Went through fine and got an email confirmation immediately. My PayPal was even charged the money. Guess I was one of the Lucky ones
Sent from my SM-G955U using Tapatalk

ronx162 said:
After I submitted my promo preference through the Shop Samsung app for the infinitely immersive package yesterday, I got an email saying they were reviewing my registration and to allow approximately 2 weeks for review, and then I would get an email with next steps. I decided to check the Shop Samsung app today and saw on the promo tab that the package was available to order. for $99. I thought it odd since it was only 1 day and I hadn't received another email, but decided to try it anyway. I just placed the order and got a success message and an order ID #. The expedited 2-day shipping (the only option) said it was going to be about $10, but when I finalized the checkout, it didn't charge anything for the 2-day delivery. I guess we'll see if it all works out, but it seems to have been the right process.
Click to expand...
Click to collapse
Yes, i had a similar experience except that i was on hold last night for 1 hour 45 minutes and when i finally got someone she said my selected package went through and i would get an email with a link to buy the $99 bundle in the next few days. This morning i woke up and had the email waiting in my inbox and i just clicked the link in the email and completed my purchase and already got the confirmation email for my purchase. I also saw the same thing about shipping, the only option was expedited shipping for like $10-12 but when i checked it, there was no charge for that shipping. i was only charged the $99 for the bundle plus like $7 for tax for a total of $106 shipped to NJ.

I input my information on the app at 1:22pm on 4/19. My registration is still under review almost 32 hours later. No emails or links to pay. Could be because my email is different from the one I have on my tmobile receipt or because tmobile has a letter missing from the correct spelling of my name. Not sure what is holding my process up.

andyshannon said:
Yes, I had a similar experience except that I was on hold last night for 1 hour 45 minutes and when I finally got someone she said my selected package went through and I would get an email with a link to buy the $99 bundle in the next few days. This morning I woke up and had the email waiting in my inbox and I just clicked the link in the email and completed my purchase and already got the confirmation email for my purchase. I also saw the same thing about shipping, the only option was expedited shipping for like $10-12 but when I checked it, there was no charge for that shipping. I was only charged the $99 for the bundle plus like $7 for tax for a total of $106 shipped to NJ.
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Had the same issue. recieved the email confirmation, but when I click the link shopping cart was empty with an error. called Samsung, on hold for 2 hours (this happed about an hour ago). told them the issue with the shopping cart. The lady told me she added a ticket and sent it to the people fixing the website issue and I should see a new email with a button to click to purchase the 99 bundle. I just got the email clicked the button and it was working ordered with PayPal and waiting for shipping. 2hrs 21min on hold gees. At least I got it ordered.:highfive:

marinebio94 said:
Registered for the immersive bundle as soon as I turned on the phone, but I haven't received any sort of confirmation email, approval/disapproval, or anything. Anyone have any success?
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When I preordered my S8, I ordered it on Samsung's website where you had the choice to preorder with purchase of the imersive pack. I received my phone today, but not the extra gear. Samsung rep couldn't give me any other info today other than the imersive pack should ship soon or already has. Lol thanks...
---------- Post added at 04:38 AM ---------- Previous post was at 04:33 AM ----------

Samsung Executive Response, or Similar?

Is there anyway to contact their executive response or a US team fot help?
Long story short I did the $99 promotion for both my phones, on Monday I got an email stating that they were both canceled with no explanation as to why, but when I called I was told that I was still pending fulfillment (bull). So today I got another email saying that my order was cancelled, again, no explanation. So I called and I was told that they were both canceled, and the rep can't figure out why or what happened. He said he also can't re order the bundle, I asked if it was possible to just get the headsets at least and he said no. I've gotten a run around the past three days as to why my order was cancelled, and no explanation. So if anyone has any ideas on how to push this further up that would be great. I registered on the 19th, paid on the 20th and was in limbo till Monday when I got the email saying it was canceled.

BornAgainAndroid said:
Is there anyway to contact their executive response or a US team fot help?
Long story short I did the $99 promotion for both my phones, on Monday I got an email stating that they were both canceled with no explanation as to why, but when I called I was told that I was still pending fulfillment (bull). So today I got another email saying that my order was cancelled, again, no explanation. So I called and I was told that they were both canceled, and the rep can't figure out why or what happened. He said he also can't re order the bundle, I asked if it was possible to just get the headsets at least and he said no. I've gotten a run around the past three days as to why my order was cancelled, and no explanation. So if anyone has any ideas on how to push this further up that would be great. I registered on the 19th, paid on the 20th and was in limbo till Monday when I got the email saying it was canceled.
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They have the worst customer service ever. I filled out for the promotion for just the free one and I never got anything back so I ended up calling and they put me down for the $99 bundle which they are now sold out of and won't let me switch to the free one. And plus you have to wait 2+ hours just to get a hold of anyone.. So I hope someone can chime in on how to reach a higher person there

sparky2029 said:
They have the worst customer service ever. I filled out for the promotion for just the free one and I never got anything back so I ended up calling and they put me down for the $99 bundle which they are now sold out of and won't let me switch to the free one. And plus you have to wait 2+ hours just to get a hold of anyone.. So I hope someone can chime in on how to reach a higher person there
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Yeah, it has been a huge pain to get this figured out.

Well, got my email yesterday on the free giveaway, 4-6 weeks till it arrives hopefully.
Sent from my SM-G950U using Tapatalk

I got the email approving my $99 bundle last night and everything went through when I followed the link to order. Hoping I actually get something in the mail, lol

I got the free one and the 99 $ one.... I signed up for the 99$, got an email to order the free one instead. I called, they put me down for the 99$ one again and I got the email and completed the order. The next day, they shipped me the free one..... And 3 weeks later, the 99$ one shows up on my doorstep. They really screwed this up...... I didn't ask for nor want two of the VR headsets, but I got them anyway.