device randomly switches off XT1643 - Moto G4 Plus Questions & Answers

i have the moto g4 plus 3/32 gig model, its around 1.5 months old running the soak test nougat, it recently started giving me a weird problem, it will randomly shutdown while in use, heating doesnt seem to be the issue, can anyone tell me what the issue might be.
P.S. i live in germany and this phone was bought in india so i am not so sure if the warranty will be valid

go back to stock mm or install cm14

I am on stock mm and even i do experience these random shutdowns many a time. But i noticed that when this happens the rear part near the camera becomes very hot. Also a low pitch bursting sound can also be heared just before the shutdown.
Also to mention recently i did a factory reset and i have not experienced this problem yet after that.

Related

Nexus 6p freezing a lot

I enrolled to beta programa like 3 weeks ago and everything was just fine, but yesterday after some apps updated the phone started freezing a lot, all the apps started crashing especially WhatsApp and Instagram, when I unlock the phone it takes like 5 seconds, also a lot of times when I go to the home screen after writing something, the keyboard stays on screen and it doesnt hides, I dont know what is happening, if someone could help me I would thank it a lot.
Juandos23 said:
I enrolled to beta programa like 3 weeks ago and everything was just fine, but yesterday after some apps updated the phone started freezing a lot, all the apps started crashing especially WhatsApp and Instagram, when I unlock the phone it takes like 5 seconds, also a lot of times when I go to the home screen after writing something, the keyboard stays on screen and it doesnt hides, I dont know what is happening, if someone could help me I would thank it a lot.
Click to expand...
Click to collapse
Don't mean to scare you, but that is exactly what was happening to me right before going into an unrecoverable bootloop. Nothing I tried revived the device, although there have been some that have been able to. I ended up RMA'ing my device as nothing I did brought it back to life. You might be in a different situation but just giving you a heads up.
*Bump*
Stock 7.1.1 and rooted here. I've been on the official 7.1.1 release for our 6P's since early December, and for the past week or so, I've been experiencing freezing as well. I'd be in the middle of typing in Hangouts, streaming music in the car via bluetooth and Spotify, or just waking the phone up from sleep. For the past few days, I've been getting 3-4 freezes per day.
On rare occasions, I've left the phone alone to settle, and it returns to normal, but more times than not, a hard reset is the only 'fix'; until the next freeze.
I reluctantly wiped the phone, unrooted, flashed stock 7.1.1 and re-rooted all via NRT last night. The phone froze again this morning coming off the charger...
Granted, it decided to restore 528mb's worth of WhatsApp history as soon as I unplugged it (why it didn't restore on charger overnight is beyond me though). Will update if it freezes again.
The phone runs butter smooth with zero issues other than these freezing occurrences though. MO, the 6P is the best all-rounded phone currently available, even if it's a year old already.
Appreciate any help or suggestions!!
That's odd try ex kernel and over clock or try HEBF manager on play store
Quick update. Couldn't bear the multiple freezes per day, so I called Google to ask for help. Apparently I've done everything I can on my end (including a factory reset and updating to the latest firmware), so they sent out a replacement 6P to me free of charge. They'll also be covering the courier/shipping costs for my old 6P too. Fantastic customer service. Kudos to them!! I called them Tuesday morning (20th Dec) Australian time, and received my replacement 6P Friday afternoon (23rd Dec). Very quick indeed
Half a day after setting up my replacement 6P, including updating to 7.1.1, I started getting the same symptoms as my old 6P. Freezing, unresponsiveness, etc. Persisted for another day and had enough. I've since done a full wipe and downgraded back to the final 6.0.1 release, and it's been stable as a rock for 3 days now. No freezes, lagginess, nothing.
So I deduce it might actually be a software issue with 7.1.1, and not a hardware problem. It appears a growing number of Pixel and Pixel XL users are also experiencing random freezes on their new phones running 7.1.1 too...
Looks like I'll stick with 6.0.1 until Google makes a formal announcement and something is done about 7.1.1. I've missed Xposed and GravityBox too, so 6.0.1 is all good. Most importantly, it's stable
Had you ever tried booting into safe mode to see if maybe an app was causing the issue? Maybe a compatibility issue between an installed app(s) and 7.1.1
redduc900 said:
Had you ever tried booting into safe mode to see if maybe an app was causing the issue? Maybe a compatibility issue between an installed app(s) and 7.1.1
Click to expand...
Click to collapse
Thanks for the pro tip. I did consider doing that with the replacement 6P, but the only apps that I had installed were the stock Google ones that came with 7.1.1, WhatsApp, Facebook, Twitter, Instagram and SwiftKey. I just assumed if such popular apps were the cause, a lot more people would have pinpointed them as the problem?
I did however read a few users claiming SwiftKey to be the culprit prior to RMA'ing my old device, but even after uninstalling that from my old phone, I was still getting the freezing issues.

Audio problems with Nougat

Hi,
I recently updated my phone to Nougat 7.0 and have been having some problems.
1. When I am listening to music using Google Play Music and I lock or unlock my phone, the music sometimes skips for a moment. Not a big deal, but it's an annoyance.
2. This is the bigger problem - my loudspeaker sometimes doesn't work. I first noticed it yesterday because system sounds weren't playing, and also when I tried to play music through the loudspeaker, it was very quiet and tinny and barely audible. It seemed to fix itself once I toggled silent mode a few times. However, this morning, none of my alarms rang, it also didn't make any noise when calls / texts came in. Luckily the vibration managed to wake me up!
I'm pretty sure that it is a software problem as it started happening since upgrading to Nougat, and also I haven't dropped it or had it in water recently. I have not rooted my phone or anything, it is all stock. I've only had this phone for around 6 months. Wish I hadn't updated to Nougat now as Marshmallow was working perfectly! I have since rebooted the phone and it seems to be working fine for now...
Has anyone else had this problem? I have tried searching on xda and on Google and can't find anything. Perhaps I need to send this back for replacement?
First mistake: updated to nougat.
Second mistake: not rooted.
Try to revert back to mm and root to install some audio mods.
My S7 had the same problems with the loudspeaker sometimes it work for some hours without any problems but then the problem comes back. Samsung-Hotline told me the problem is new they didn't hear anything about that!
Factory-Reset
SIM-/SD-Card removed
notthing works for me.
I hope they will start the rollout of 7.1.2 without this problem
Odd. Are you guys on sd variants of the phone? I'm on exynos and had no issues with nougat.
Exynos
riso123 said:
Odd. Are you guys on sd variants of the phone? I'm on exynos and had no issues with nougat.
Click to expand...
Click to collapse
noop - see my screenshot -> EXYNOS!
hxxps://ibb.co/mRkykv

extreme lag / fingerprint not working

hey guys i have the phone for almost a year now, without problems but suddenly the fingerprint sensor stopped working and the phone was lagging extremely hard, the sensor works partially but not with a recognizable pattern, sometimes it may work (if im lucky to enroll a FP)
ive tried everything, re-partitioned back to stock, flashed stock, changed kernels, flash non treble, every rom has the same problem
does anyone else faced any similar issues?

Sudden Shutdown

Hey, about 2 week ago i tried update my phone to Android 8.0 ROM but i happen to crash (i messed up somewhere), then i go downgrade it Android 7.0 and reflash. It worked fine until it suddenly start to shutdown randomly, sometimes when i was calling, opening youtube, etc and it was so irritating. I thought it was ROM Issue, so i try to flash other ROM but it keeps randomly shutdown. Tried to unroot and use stock but nothing change. The issue still happening. I will try to upload the logcat when it happen again.
Here some basic info
Device : Moto G4 Plus
ROM :
It first happen on RR 7.1.2 After failing to upgrade to 8.0.
AEX
LOS
AOKP
Stock
Kernel : Stock
G.App : open_gapps-arm-7.1-pico-20171119
Flash : Clean
And heres some info before failing to upgrade
ROM : RR 7.1.2
Kernel : ElementalX
Underclocked
No Xposed
its probably your battery faulty try unpluging and repluging the battery connector i was having the same issue and i did the same and now everthing is good.
all the best
I am facing same issues sudden shutdowns at the time of network going up down, or while on call, or playing music.
---------- Post added at 10:47 AM ---------- Previous post was at 10:46 AM ----------
sohail_23 said:
its probably your battery faulty try unpluging and repluging the battery connector i was having the same issue and i did the same and now everthing is good.
all the best
Click to expand...
Click to collapse
Battery connector? Sorry, i didnt get you.
saurabh8263 said:
I am facing same issues sudden shutdowns at the time of network going up down, or while on call, or playing music.
---------- Post added at 10:47 AM ---------- Previous post was at 10:46 AM ----------
Battery connector? Sorry, i didnt get you.
Click to expand...
Click to collapse
You need to open your device just go to the local phone repair shop and ask him to open the device then remove the battery and press the power button for 10 seconds while the battery is removed, then re insert the battery and you are good to go!
Change the battery it will be fixed
I did this a couple months ago and it worked perfectly
Problem Battery too
My moto g4 plus is turning itself off after the battery reaches 50%, when playing, turns off after reaching 50% when watching videos on youtube, turns off from 30%. Could it be ROM problem? I opened the cell phone, and I removed the battery and put it back, I saw many videos on the internet explaining several things about how I could solve it, I did it all and unfortunately I did not succeed. I'm using the original Moto G4 plus ROM ... What could be the problem ROM? If I change the Rom, will I succeed, and solve the problem?
Same random shutdowns after battery change
I have the same issue (random shutdowns when receiving calls, watching videos, etc) since I changed to a new battery in my G4 Plus XT1644 (old one was draining fast but never failed).
I have tried with STOCK ROM, LineageOS, Kernel Adiutor tweaks, nothing seems to work. Please help!!!
Should I buy another battery?
Stock Nougat 7.0 saved a phone from the bin
For the last few months I've been hopping from the Nougat and Oreo versions of Lineage and Omnirom and getting no joy. First I noticed that after turbo charge my phone would drain on idle from 100% to 80% in literally a few minutes. So, I stopped using the turbo charger and that seemed to remedy it. Then, the phone would reboot itself once it got below 60%. As I said, all of this was on both Nougat and Oreo versions of Lineage and Omnirom.
A few days ago I was ready to bin the entire phone out of rage. I hated the sight of it and didn't want to chance changing the battery in case something else with the phone was to blame. For whatever reason, I came across https://forum.xda-developers.com/moto-g4-plus/development/rom-oreo-8-1-0-soak-test-t3873367 and since being on stock Nougat have not had a single problem regarding the battery. I can not believe it. Turbo charging works fine now and I am getting just over a day's use out of my phone.
One happy Moto G4 Plus user again

Expert please help me. My K20 is continuously rebooting

1. Background
It's been 4 months since I bought Xiaomi K20 8G and 256G(Not Pro). I bought it from China, and from the beginning, the cell phone was unlocked. (I didn't know what it was. Maybe the seller changed the Chinese version to Global Rom and sold it. I didn't even know what that meant at the time. I think seller stated the same.)
2. Problem
There was a bit of heat from the beginning. And I got many messages that due to heat warning, the Wifi, camera, and 3G/4G would be limited. In relation to that, I found out that there had been a lot of such problems while searching solution in Internet, and I saw many articles, software upgrades had solved such overheating. And someone recommend such thing can be solved by installing ROM again in the setup(there is menu downloading latest ROM). So I tried this (MIUI 11.0.4 global) and further deleted many apps and re-installed apps, used battery saver mode and etc.. Though there was heat, phone didn't give a overheating message, and wifi also worked well.
For the time being around 1 month, I used it well.
Just 4~5 days ago, again overheating message came. Then new ROM (11.0.5) came and phone got hang / shut down / reboot / Overheaing warning / wifi disconnected.(WIFI is on, but suddenly not working. Then I off WIFI, tried to on WIFI but it didn't ON. Toggle button move but come back off position again, Once I reboot, it work for some time only.)
3. Attempts to resolve
Although phone has heat, I decided to install TWRP & the other operating system (ROM) because I thought such problem coming from the operating system / software / apps rather than a hardware problem.
I've been working hard on installation of Pixel Experience following the guide of the experts, but the above problems persist, I've changed Global Rom to EU Rom, I've tried downgrading from the recently updated MUIU.
However reboots occur more and more frequently.
Even though I don't do anything, my K20/9T phone is rebooting, hanging, stopping, and shutting down. And even no tasks are there, heat is on the phone.
4. Request.
Experts, please help & guide me.
I'm under huge stress from K20/9T.
I am trying to drain out battery.... at this moment.
LOL just fu cking trash your phone and buy the pro one
You should try xiaomi.eu ROMs.

Categories

Resources