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Note 4 Stuck in Boot Loop - Help
I have a Note 4 SM-N910F, never been rooted, stock rom upgraded to 5.1.1 back in October, working fine until yesterday when it got stuck in a Boot loop.
Not sure what caused it but before it got stuck I was messing around with Google Photos which was running a bit slow.
Also I put it on the Qi Charger just before the loop started. It has an aftermarket Fone charger stuck to the battery. I’ve had this and the Qi Charger for 6mths with no problems before now.
It gets to the Samsung page waits a couple of seconds then boots again.
Here’s what I’ve tried - unsuccessfully - to fix the boot loop:
1: recovery mode.
I can get the little recovery text to appear in the top left but after a few seconds it boots again.
2: volume down, home
This gets me to the screen with up/down for continue/cancel.
This is the _only_ screen I can get to stay up without rebooting. It sits there waiting for input.
- Cancel, causes restart, of course, but back into the bootloop
3: Mashing on power button. Banging it, wiggling it, blowing on it.
I read somewhere this could cause a boot loop, but I doubt it is my case because
a. I’ve never had problems with the power button before
b: When I take out the battery and put it back in, it does NOT turn on. If I do the same holding the power button, it powers into the boot loop. So if the button were jammed on I would expect it to never remain off with the battery in.
3: flashing stock rom
I’m not 100% sure what build I had before. I know it was stock 5.1.1 OTA, and I’m pretty sure it was unlocked (my wife bought the phone and i inserted my old sim, but she may have bought it from my carrier and can’t remember)
So anyway I tried all three versions of TPH (unlocked) 5.1.1 from Sammobile.
Installed Odin 3.10.7 and flashed them.
It reboots to recovery but immediately boot loops again.
I doubt its to do with the version of the rom anyway since the symptoms are identical after flashing. Only now the boot loop always shows the little ‘recovery booting...’ text in the top left.
Here’s what I have NOT tried but am thinking about:
A: Re-partition option in Odin
B: Nand Erase All option in Odin
C: Buying a new battery.
On A/B: as far as I can tell what I have done so far should have left the data intact. I’m prepared to wipe all my data if it fixes my phone (no lectures about backups please!) and I’m tempted to do one of these on the off chance that the problem is caused by data or the “disk" problems.
But I don’t want to brick it. Can someone recommend how likely these are to help
And what they actually do?
(Please refrain from responses I see elsewhere like “this will brick your phone if you don’t know what you’re doing”. I don’t know what I’m doing, thats why I’m asking - just the facts please)
On C: the battery seems ok in that the power is solid even after not being plugged in for a long time, but since it was on the Qi Charger with that aftermarket thing stuck to it when it happened, I’m suspicious. Can any one say if this is a likely cause?
If so, it might be worth waiting till I get a new batter before doing A or B (can I wait days for Amazon!?)
[UPDATE] Got a new (genuine) battery at a local electronics store. No dice. Same problem, so it's not the battery. Shall I go ahead and re-partition.
[UPDATE] Got a PIT file from another forum, and flashed again with re-partition checked and PIT loaded. same results.
Is Nand-rease worth trying?
The phone is still under warranty so maybe I can return it.
But in that case I want to erase what's on it first.
thanks for any help
rhubarb
I don't think that the Samsung service center will accept cuz u have unofficiall custom
Simple Go to ur any nearby SOFTWARE ENGINEER may be he will help u out
Even I had the same problem with my NOTE 4 EDGE
Try downloading and flashing any "COJ5" build of 5.1.1 from sammobile. Samsung has recently issued a new update "COJ5" it basically locks down the bootloader and will not allow the device to run any previous builds.....Maybe your phone updated to COJ5 in the background and then it started messing around because the phone is rooted. Flashing "COJ5" will lock your bootloader and you will not be able to flash 4.4.4 or 5.0.2 but there is nothing to lose when your phone is already pretty much dead?.....ORRR if this is not a software issue then it could be related to hardware maybe the memory of your phone is done. I am not an expert on this but this is just an advice.....i have told you what will happen if u flash coj5 build now its up to you to decide. I would suggest you wait and wait if you are lucky to get a response from an expert and do what they say .......if not then give this a try!
**EDIT** another idea....First flash a custom recovery such as TWRP....see if it lets you boot into recovery and if it does then perform all sorts of formats.....and factory resets in there see if it works....if its still rebooting after format then flash the coj5 build of 5.1.1....note that you "MUST" format it with TWRP first and then check if its working because once you have coj5...it might not let you flash custom recoveries.
dork997 said:
Try downloading and flashing any "COJ5" build of 5.1.1 from sammobile. Samsung has recently issued a new update "COJ5" it basically locks down the bootloader and will not allow the device to run any previous builds.....Maybe your phone updated to COJ5 in the background and then it started messing around because the phone is rooted. Flashing "COJ5" will lock your bootloader and you will not be able to flash 4.4.4 or 5.0.2 but there is nothing to lose when your phone is already pretty much dead?.....ORRR if this is not a software issue then it could be related to hardware maybe the memory of your phone is done. I am not an expert on this but this is just an advice.....i have told you what will happen if u flash coj5 build now its up to you to decide. I would suggest you wait and wait if you are lucky to get a response from an expert and do what they say .......if not then give this a try!
**EDIT** another idea....First flash a custom recovery such as TWRP....see if it lets you boot into recovery and if it does then perform all sorts of formats.....and factory resets in there see if it works....if its still rebooting after format then flash the coj5 build of 5.1.1....note that you "MUST" format it with TWRP first and then check if its working because once you have coj5...it might not let you flash custom recoveries.
Click to expand...
Click to collapse
You can flash TWRP through ODIN while on COJ5 bootloader. It's locked but you still can flash recoveries and kernel and 5.1.1 ROMS
I am very interested in this thread. I have the EXACT same problem as you have after installing SimplRom, which was a ROM prior to COJ5. It could indeed be that our bootloaders are locked now?
I am using the N910F and just like you, installing any ROM/Custom Recovery/Bootloader/Kernel doesn't help. Perhaps installing a COJ5 ROM might help. I will give that a try, but I've recently used Kies to install the latest official firmware, but it didn't fix the issue.
I will report back here and we'll work on this together to make our phones work again!
Osama lakdawala said:
I don't think that the Samsung service center will accept cuz u have unofficiall custom
Simple Go to ur any nearby SOFTWARE ENGINEER may be he will help u out
Even I had the same problem with my NOTE 4 EDGE
Click to expand...
Click to collapse
Thanks but:
1: I have no custom rom. I have never had a custom rom on this device. I want to take it to Samsung, but want to clear the memory first. How can I do that?
2: I _am_ a software engineer_
dork997 said:
Try downloading and flashing any "COJ5" build of 5.1.1 from sammobile. Samsung has recently issued a new update "COJ5" it basically locks down the bootloader and will not allow the device to run any previous builds.....Maybe your phone updated to COJ5 in the background and then it started messing around because the phone is rooted. Flashing "COJ5" will lock your bootloader and you will not be able to flash 4.4.4 or 5.0.2 but there is nothing to lose when your phone is already pretty much dead?.....ORRR if this is not a software issue then it could be related to hardware maybe the memory of your phone is done. I am not an expert on this but this is just an advice.....i have told you what will happen if u flash coj5 build now its up to you to decide. I would suggest you wait and wait if you are lucky to get a response from an expert and do what they say .......if not then give this a try!
**EDIT** another idea....First flash a custom recovery such as TWRP....see if it lets you boot into recovery and if it does then perform all sorts of formats.....and factory resets in there see if it works....if its still rebooting after format then flash the coj5 build of 5.1.1....note that you "MUST" format it with TWRP first and then check if its working because once you have coj5...it might not let you flash custom recoveries.
Click to expand...
Click to collapse
Thanks to you and dork97 for the ideas. First some notes:
- I have never flashed a custom ROM, nor ROOTed this Note 4. The recent upgrade to 5.1.1 was official.
the first upgrade to 5.0.1 was automatic and after that I turned off automatic upgrades and upgraded to 5.1.1. manually. So I dont think it was an upgrade that caused it and it certainly was NOT a custom ROM or ROOT. I was doing nothing at all when the boot loop started.
- I'm not sure what ROM I had, but when I went looking for the available Portugal unlocked ROM, which _should_ be what I had, the latest were CJ03 (3, not 5) and before that CH03, CI03. Presumably I had one of those (my last update was October, so probably CH03).
I have tried all 3 of these, but the symptoms are the same.
I'm tempted to try the TWRP option - but would like some more details on what is and what it does, or what problem I might have that it would fix.
However I am probably still in time for a warranty repair - especially since I didnt actually do anything for this to happen. I would like to avoid losing that chance.
If I do take it in for warranty, I'd like to wipe the memory first though. How can I do that?
Finally can anyone actually tell me if the NAND ERASE is likely to help? How does flashing TWRP compare?
I get the feeling in fact, that I have a hardware problem. Especially given there were not software system changes around the time it happened, and given that it loops while trying to boot into recovery mode. In fact the only mode that doesnt constantly cycle is download mode. (Even holding the power button in dl mode does nothing which makes me suspect that, but pulling the battery out and replacing it leaves it off until I press the power button so perhaps not)
Thanks for the replies so far. Any more ideas, details?
roverrhubarb said:
I get the feeling in fact, that I have a hardware problem. Especially given there were not software system changes around the time it happened, and given that it loops while trying to boot into recovery mode. In fact the only mode that doesnt constantly cycle is download mode. (Even holding the power button in dl mode does nothing which makes me suspect that, but pulling the battery out and replacing it leaves it off until I press the power button so perhaps not)
Click to expand...
Click to collapse
I have the exact same as you. I did install a custom recovery (multiple) and still get the bootloop. From my tries yesterday, I indeed also suspect it may be a hardware issue. Perhaps to do with the battery/charging port. When I have my device unplugged and try to start in recovery/normalboot, it does not have a bootloop but simply turns off (and then doesn't respond until I pull the battery out). I think a NAND erase wouldn't do anything as I've personally tried that already.
Have you prior (upto a week) before you got the issues had your phone in a moist environment (bathroom while showering for example). I got my problems a week after I accidentally left my phone in the bathroom and installed custom ROM (which was done earlier and had no issues).
I've read online that it may have caused oxidation on the inside and may need some cleaning/drying with alcohol.
I still hold hope that we just have a software issue as download mode is working fine (apart from the Power off not working unless we pull out the battery).
Anybody have any experience with oxidation on their phone? Perhaps have had a similar bootloop due to hardware failure?
roverrhubarb said:
Thanks to you and dork97 for the ideas. First some notes:
- I have never flashed a custom ROM, nor ROOTed this Note 4. The recent upgrade to 5.1.1 was official.
the first upgrade to 5.0.1 was automatic and after that I turned off automatic upgrades and upgraded to 5.1.1. manually. So I dont think it was an upgrade that caused it and it certainly was NOT a custom ROM or ROOT. I was doing nothing at all when the boot loop started.
- I'm not sure what ROM I had, but when I went looking for the available Portugal unlocked ROM, which _should_ be what I had, the latest were CJ03 (3, not 5) and before that CH03, CI03. Presumably I had one of those (my last update was October, so probably CH03).
I have tried all 3 of these, but the symptoms are the same.
I'm tempted to try the TWRP option - but would like some more details on what is and what it does, or what problem I might have that it would fix.
However I am probably still in time for a warranty repair - especially since I didnt actually do anything for this to happen. I would like to avoid losing that chance.
If I do take it in for warranty, I'd like to wipe the memory first though. How can I do that?
Finally can anyone actually tell me if the NAND ERASE is likely to help? How does flashing TWRP compare?
I get the feeling in fact, that I have a hardware problem. Especially given there were not software system changes around the time it happened, and given that it loops while trying to boot into recovery mode. In fact the only mode that doesnt constantly cycle is download mode. (Even holding the power button in dl mode does nothing which makes me suspect that, but pulling the battery out and replacing it leaves it off until I press the power button so perhaps not)
Thanks for the replies so far. Any more ideas, details?
Click to expand...
Click to collapse
Well if you still have warranty then don't try anything on your own and go for the warranty repairs.
dork997 said:
Well if you still have warranty then don't try anything on your own and go for the warranty repairs.
Click to expand...
Click to collapse
thanks. How can I wipe personal data without voiding the warranty, using odin or kies? Given I canNOT get it into recovery mode, only download mode.
roverrhubarb said:
thanks. How can I wipe personal data without voiding the warranty, using odin or kies? Given I canNOT get it into recovery mode, only download mode.
Click to expand...
Click to collapse
Since you can get into download mode I'd flash firmware through ODIN again after verifying it's correct.
I'm seeing off the sammobile site for the 910F not all are the COJ5 locked bootloader.
Since you did update in Oct you may be on the COJ3. I'd try one of those and see if it works.
If it doesn't work and stops on the sboot.bin file then you have the COJ5
roverrhubarb said:
thanks. How can I wipe personal data without voiding the warranty, using odin or kies? Given I canNOT get it into recovery mode, only download mode.
Click to expand...
Click to collapse
i am sorry i don't know any way to remove personal data other than doing it via recovery. There is an option of "nand erase" in odin it is used while flashing firmware and it wipes everything on the phone but i have never used it (and also don't know whether it can help you or not) ... Senior members kindly help us with this.
Any update to your situation?
very interested as I am in the same situation as you are. Download mode works, recovery+normal boot not. No matter what ROMs/recoveries I install
Same issue I think
I am also in the same situation, although I can enter the recovery mode - home power and volume up - I have tried the wipe cache and then factory wipe to no avail - I have also entered download mode and flashed the stock recovery and even though Odin says pass, it is still in a boot loop. Also when I go to the download screen it has a line saying knox warranty void 0x1(4) does this mean I have voided the warranty even though I only used Odin to flash stock recovery?
Did anyone found a solution
Did anyone ever found a solution to this problem I'm having the exact same issue on a note 4 smn910a
I have a slightly different issue with my Note 4 SM-N910G, wherein am not able to start the phone at all, it is completely dead, if i put the cell phone on charge then also there is no LED on the top but if i connect the device to the PC it does make the connected sound on the PC but Odin is still not able to recognize the device neither kies. I tried draining the power by removing the battery, connected the device to PC without battery and then inserting it but the same problem. Please suggest me any resolution for this dead body am carrying from past few weeks.
hi Op,
did you find any solution for this issue?
Hello all. This is advice to use as a very last resort if you are experiencing the recovery bootloop issue AND you don't have the emmc failure bug. I had the recovery reboot, sudden shutdown with no warning, etc. issue for the past two weeks. I tried everything on Google and Youtube to fix my problem with no success. I flashed multiple stock ROMS and recovery tars (stock and TWRP) via ODIN, but nothing worked. Oddly enough, I never received the emmc error that I have read about. Also, in the few times that my phone booted normally, I even loaded the Wakelock Power Manager app, set it to partial wakelock and my phone STILL continued to bootloop. As a last resort, I bought a new battery, but the reboot problems continued in Android 4.4.4 Kitkat, 6.0 Marshmallow, 7.1 Nougat and 8.1 Oreo ROMS. Well, here is what finally helped me to get my phone back operational. I had a backup ROM from a previous install and a TWRP flashable version of the same ROM on my SD card (in case the phone did not stay on for the full restore). I put the phone into a ziplock bag into a freezer for about 20 min. (thankfully this time TWRP stayed on long enough for me to do the following):
1) copy all the files I wanted to save from internal storage to a computer.
2) performed a full wipe (Dalvic, Cache, System, etc. Like when flashing a ROM, but this time also internal storage. Note: Please do not wipe both internal and SD card, as you may have a difficult time trying to load the ROM file back on the sd card (assuming you don't have a card reader).
3) After wiping, I was able to restore my stock ROM backup (or you can just flash the stock ROM).
I can't be 100% sure, but I think my wiping internal and then flashing the stock ROM finally did the trick. Since this morning, the phone has been pretty much back to as it was before. In either case, I'm sharing this with the hope that it helps someone else.
Sent from my SM-N910T using Tapatalk
Hi guys I have a problem, I am using miui7 developer ROM and my phone has been compromised twice, I have had my bank account hacked(long story but calls where diverted and bank log in details changed) and 4 days ago someone tried to log on to my banking app remotely 5 times and so it was locked down, bank has confirmed it was my phone and my WiFi provider that was used and I know it wasn't me, so I have tried to flash 2 ROMs using all the correct methods and it always results in the same, a boot loop, I am wondering if partitions have been messed with, or if there is something hidden on the file system causing this, what I would like to do is wipe everything, I don't mean just system data cache etc I have tried all that unsuccessfully, I mean fully wipe and reset all the partitions memory emc chip and totally start fresh, can anyone help please, I really need to sort it out I know my phone is compromised because of things that have happened. Any solutions please. Anyone experienced malware in miui7 ROMs? Your help is really appreciated.
Rich
Phone? BL locked/unlocked? Root?
krcovsky said:
Phone? BL locked/unlocked? Root?
Click to expand...
Click to collapse
Redmi note 4g single sim doir, bootloader not sure never unlocked so presume locked, rooted and unrooted tried both methods, flashed plenty of ROMs in the past without trouble.
Sorry but i cant really help since i do not own the device. It would probably be best to try to find a solution on miui forum, directly ask a member of a Dior device team. And don't know if you flashed through recovery or fastboot mode - try both mehtods, also developer/stable rom. I think flashing through fastboot also acts as a full factory reset. There must be a tutorial for unbricking or resolving bootloops. Also try some custom cm/aosp based roms to see if the phone will boot. And since miui is chinese, you can presume that there is some data leaking, but i don't think that it contains malware - it would be too much even for xiaomi (unless you "picked up" some shady script/trojan/whatever along the way).
This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.
re: bootloops
whitebloodcell said:
This afternoon my S7 Edge entered a boot loop. All I was doing was reading the news, in the same app I have been for the past couple of months. The device is untouched in terms of modifications since purchase, so unrooted stock rom. I can get into download mode, and occasionally, recovery mode. I wiped the cache as my first attempted fix - no change. Then did a factory reset - no change. I then thought I'd try loading twrp so I could flash a custom rom, but Odin was unable to flash it due to FRP Lock blocking it. I then downloaded the latest stock rom from sammobile, and was able to flash this via Odin. On first boot the device did start to load, and reached 10/19 in optimising the apps, before starting the boot loop again. I am kinda out of ideas now. Any help would be greatly appreciated.
Click to expand...
Click to collapse
Go into settings>developer's options and ENABLE OEM UNLOCK then
go into settings>general management>reset>factory data reset and
reset the phone.
Once you have done that the phone will work properly without rebooting
provided that you have successfully odin flashed the official samsung
G935F S7 Edge firmware prior to doing a factory data reset.
Good luck, have a great day!
Thanks for replying. Unfortunately I can't get into the phone at all. Only screen I have access to a recovery and downloader.
So I left the phone alone for a while and tried booting into safemode. This time it worked - sort of. It is asking me for a password, but I have never set one. I only ever set a pin and fingerprints. But since wiping everything that doesn't seem to apply anymore. What is the default password? I am referring to the phone password, rather than a google account obviously. I am not at that stage of the boot up.
Update: found the password (default_password), still boot looping on the optimising apps screen.
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
I have flashed stock rom (initially the version that matches my carrier, although my phone was bought sim free and unlocked, and then the version for unlocked phones (BTU in sammobile I think)) but it still just boot loops. The phone can remain in download mode as long as it wants, and previously, when it was asking for the password, it was able to remain on that screen indefinitely. I would have thought if it was a hardware problem the boot looping would happen regardless of the action on screen. Immediately after flashing the stock rom, it did start to load before ooting. Now it just boots immediately at the Samsung Logo.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
Just to be clear, do you mean repartition here? I have not checked that option before, will try it.
Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
vsn4 said:
Even without the PIT file. Flashing stock rom should have fixed you... which carrier do you have? If Verizon, they have a recovery assistant software that works in these situations. Or if not try "samsung kies". If all else fails I'd give Sammy a call.
Click to expand...
Click to collapse
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.
You can wipe your phone by entering recovery. Default recovery has the wipe option.
alehawk said:
You can wipe your phone by entering recovery. Default recovery has the wipe option.
Click to expand...
Click to collapse
Was the first thing I tried. Didn't help.
I got the bootloop thingy and was the cache, I wiped and the phone booted up
alehawk said:
I got the bootloop thingy and was the cache, I wiped and the phone booted up
Click to expand...
Click to collapse
Thanks for trying to help, but, again, already tried that.
whitebloodcell said:
I am in the UK, and my carrier is Three, although the phone was purchased sim free. I tried samsung kies (phone not compatible apparently), samsung switch (phone does not support initialization). I may have to call Samsung, but I purchased the phone on eBay, so no warranty (never doing that again!), so I guess it'll be expensive to get them to sort it. I've taken it to a phone repair shop this afternoon and the guy reckoned he could fix it based on what I said. We shall see. I don't have to pay unless he fixes it, so worth a shot.
Click to expand...
Click to collapse
Hope all goes well, let us know if you get it sorted out.
Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?
AnubuRe said:
Hi
Just curious...why do u say u don't have warranty just because u brought from eBay?
Surely it doesn't matter where u brought it and it still has warranty.
Have u tried contacting Samsung?
Click to expand...
Click to collapse
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.
whitebloodcell said:
Pretty much all warranties (including Samsung - I checked) are contracts with the original purchaser only. Even if you have proof of purchase, you then need to match the records they have of the identity of the original purchaser. Whilst some manufacturers will be more lenient, others will follow the official policy strictly. Speaking from experience here.
Click to expand...
Click to collapse
For those perhaps in similar situation in the future, Samsung didn't care that it was purchased second hand, despite what the fine print says. They just looked at the serial number. In the course of trying my own repairs I flashed a custom rom, which of course tripped the knox warranty void bit. When I took it into the service centre they saw this and then wanted to charge £225 for an out of warranty repair. I refused at the time. I later called Samsung support and explained the situation (I said a phone repair shop must have done the flashing). Again on the phone I was told it would be an out of warranty repair, and this time I agreed. They collected my phone and returned it to me today however, with no invoice or mention of charges, so it looks like they just did the repair no questions asked.
I have the same issues, so far I'm getting by with flashing a stock rom with pit file and doing repartition and nand erase, normal cache/ factory reset doesn't help, it sometimes even boot loops while in twrp.
Somehow Odin flashing helps for a random amount of time, but it has thus far, crashed after a month, or a couple weeks since the last flash, etc. So far it's been my 5th boot loop event in the last 6 months
It sucks but as I got mine from another country (/win), didn't get the warranty ;( plus I tripped Knox by rooting.
sounds hardware related to me..
i had a friend with a note 4 who had similar problems it would hardly ever boot sometimes boot straight into download mode..
if by chance it did boot it would boot once the device was locked for a short time it would reboot and start over again bootlooping..
it was the emmc flash memory that was failing...
a workaround i found for this was the first thing i did when finally getting it to boot was install "Wake Lock - CPU Awake" and set it to never let the device sleep and to startup on boot...
this "fixed" it as long as your phone does not turn off... he had insurance though and sent it off and they sent him a new refirb
again this note 4 was untouched never rooted or anything
vsn4 said:
If you still can't get into the phone like the person above said, I would use Oden to reparation and reflash your stock rom. If it still gives you issues, I'd suspect hardware fault.
Click to expand...
Click to collapse
im having pretty much the exact same problem except ive been unsuccesful at flashing the stock firmware for my galaxy s7 active (SM-G891A). the active series isnt the most saute after, so finding the right firmware is alil more difficult. which im pretty sure is how i got into this situation! my question is what exacly does checking the "reparation" option do. i read to leave to leave it unchecked/unticked. maybe thats why ive been unsuccessful. and someone told me awhile ago not to fill in the "bt" box becuz i have a locked bootloader. this correct or no?
I'm not really looking to do anything unofficial or invalidating or ultra-complicated to my phone. I've been looking everywhere for help, and I'm having a lot of difficulty, so I'm really hoping there might be someone here who can help me. My phone is a Moto X Style, and last night I tried to update it (I can't remember what the update was called, but I had been trying to avoid it like the plague because anytime I update ANY KIND OF THING WHATSOEVER something ends up going wrong. I got tired of getting the little pop-up reminding me to update my phone, so I finally decided to install it). I had connected it to the charger to make sure it would stay charged during the update since updates can take a while. But when I checked my phone next, it had gone into fast-boot mode with this message:
Start Up Failed:
Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device.
Connect your device to your computer to get the Software Repair Assistant.
Turning it off and on again just results in the same thing. I thought maybe if I tried to do a reset to factory settings maybe it would work again. But unfortunately, I can't seem to access recovery mode, either. When I try to access recovery mode, the phone restarts and still gives me the start-up failed message in bootloader logs as well as a couple of messages in a purplish-pink that's all:
Version downgraded for recovery
Failed to validate recovery image
ERROR: Failed to pass validation, backup to fastboot
Fastboot Reason: Fall-through from recovery boot mode
I tried talking to Motorola Technical Support on their website via Online Chat. They were effectively useless, and at one point recommended I take the phone to a Service Repair Center...
In India. (I live in the United States, and I work as a cashier in retail. I can't afford a trip to India - might as well buy a new phone at that point. Of course, I can't really afford to buy a new phone right now, either).
I've tried doing some research on my own. The only Software Repair Assistant that seems to be available is the one from Verizon Wireless. I tried to get that to work but no dice. No surprise there, I guess, since I'm not actually with Verizon Wireless (I'm on a Republic Wireless phone plan cause cheap). I read that sometimes Republic Wireless can interfere with things update-wise and cause something like this to happen? But I couldn't find anything about how to fix it.
I have no idea how much it would cost if I tried to take it to some kinda other non-official repair service somewhere, and I want to try and avoid that option if I can. Please if you have any suggestions that won't result in my phone ending up in worse condition, I could really use the help. I'm so upset and frustrated by this issue. I knew updating my phone would suck, but I didn't think this would happen!
Gigglypuff said:
I'm not really looking to do anything unofficial or invalidating or ultra-complicated to my phone. I've been looking everywhere for help, and I'm having a lot of difficulty, so I'm really hoping there might be someone here who can help me. My phone is a Moto X Style, and last night I tried to update it (I can't remember what the update was called, but I had been trying to avoid it like the plague because anytime I update ANY KIND OF THING WHATSOEVER something ends up going wrong. I got tired of getting the little pop-up reminding me to update my phone, so I finally decided to install it). I had connected it to the charger to make sure it would stay charged during the update since updates can take a while. But when I checked my phone next, it had gone into fast-boot mode with this message:
Start Up Failed:
Your device didn't start up successfully. Use the Software Repair Assistant on computer to repair your device.
Connect your device to your computer to get the Software Repair Assistant.
Turning it off and on again just results in the same thing. I thought maybe if I tried to do a reset to factory settings maybe it would work again. But unfortunately, I can't seem to access recovery mode, either. When I try to access recovery mode, the phone restarts and still gives me the start-up failed message in bootloader logs as well as a couple of messages in a purplish-pink that's all:
Version downgraded for recovery
Failed to validate recovery image
ERROR: Failed to pass validation, backup to fastboot
Fastboot Reason: Fall-through from recovery boot mode
I tried talking to Motorola Technical Support on their website via Online Chat. They were effectively useless, and at one point recommended I take the phone to a Service Repair Center...
In India. (I live in the United States, and I work as a cashier in retail. I can't afford a trip to India - might as well buy a new phone at that point. Of course, I can't really afford to buy a new phone right now, either).
I've tried doing some research on my own. The only Software Repair Assistant that seems to be available is the one from Verizon Wireless. I tried to get that to work but no dice. No surprise there, I guess, since I'm not actually with Verizon Wireless (I'm on a Republic Wireless phone plan cause cheap). I read that sometimes Republic Wireless can interfere with things update-wise and cause something like this to happen? But I couldn't find anything about how to fix it.
I have no idea how much it would cost if I tried to take it to some kinda other non-official repair service somewhere, and I want to try and avoid that option if I can. Please if you have any suggestions that won't result in my phone ending up in worse condition, I could really use the help. I'm so upset and frustrated by this issue. I knew updating my phone would suck, but I didn't think this would happen!
Click to expand...
Click to collapse
When it is telling you to get the software repair assistant, are you putting your phone into your computer with the message displayed? Just want to make sure it doesn't automate a repair for you.
Do you have an unlocked bootloader, rooted, etc.?
Gotta ask to know where to possibly start.
aybarrap1 said:
When it is telling you to get the software repair assistant, are you putting your phone into your computer with the message displayed? Just want to make sure it doesn't automate a repair for you.
Do you have an unlocked bootloader, rooted, etc.?
Gotta ask to know where to possibly start.
Click to expand...
Click to collapse
I've tried plugging it into the computer, but nothing happens. I've tried downloading the Verizon Wireless Software Repair Assistant, but it just gets stuck on Processing... and nothing happens.
I haven't done anything to the phone. No rooting or anything like that. Dunno if this is relevant, but -
Console (NULL): null
Tools Mode Config: DISABLED
Battery OK
Device is LOCKED. Status Code: 0
Software status: Official
Gigglypuff said:
I've tried plugging it into the computer, but nothing happens. I've tried downloading the Verizon Wireless Software Repair Assistant, but it just gets stuck on Processing... and nothing happens.
I haven't done anything to the phone. No rooting or anything like that. Dunno if this is relevant, but -
Console (NULL): null
Tools Mode Config: DISABLED
Battery OK
Device is LOCKED. Status Code: 0
Software status: Official
Click to expand...
Click to collapse
Do you have any idea what version of Android you were running (MM, N)? What specific model do you have (XT1572, XT1570, XT1575)
I'm really not sure what version I was running. The model is XT1575, though.
XT1575 is not enough to determine the exact error. Is your phone Verizon wireless locked SIM or all SIM type? If it is in first case, so hard to fix it. Bring it to Verizon.
If phone works with any SIM (2nd case), you can try to reflash your recovery via adb (google it). If it doesnt work, you may have to unlock your bootloader (warranty ended), flash the newest firmware corresponds to XT1575. If all is done without error, your phone may start again like a brand new. You have to set up everything again.
Do it with your own risk.
I have had a moto g6 plus for some time now, but nowadays I am not able to detect SIM cards and wifi does not turn on, what is happening?
Wellfare11 said:
I have had a moto g6 plus for some time now, but nowadays I am not able to detect SIM cards and wifi does not turn on, what is happening?
Click to expand...
Click to collapse
Can you tell us more?
How did it start?
Did something happen to it, or did you just notice it is not connecting?
The most easy things first, is your sim card correctly in place?
Which ROM are you on and have you reflashed it?
weazie said:
Can you tell us more?
How did it start?
Did something happen to it, or did you just notice it is not connecting?
The most easy things first, is your sim card correctly in place?
Which ROM are you on and have you reflashed it?
Click to expand...
Click to collapse
The phone started with problems since I upgraded to Android Pie, I have taken care of it very well but I do not know if it is a hardware failure, but note that in baseband turns out to be unknown, I installed several stock roms from fastboot without any success, also I thought it would be a problem of the EFS partition, but everything is fine I even took a backup in case the doubts, what could happen?
Wellfare11 said:
The phone started with problems since I upgraded to Android Pie, I have taken care of it very well but I do not know if it is a hardware failure, but note that in baseband turns out to be unknown, I installed several stock roms from fastboot without any success, also I thought it would be a problem of the EFS partition, but everything is fine I even took a backup in case the doubts, what could happen?
Click to expand...
Click to collapse
Did you originally update via OTA, meaning, was it the official update?
Then when you noticed it's not working, you tried to flash several stock ROMs?
One possible problem that comes to mind, is that for some reason, you have the wrong radio/modem firmware. That can happen for example, if you have flashed a ROM, which is not meant for your region.
weazie said:
Did you originally update via OTA, meaning, was it the official update?
Then when you noticed it's not working, you tried to flash several stock ROMs?
One possible problem that comes to mind, is that for some reason, you have the wrong radio/modem firmware. That can happen for example, if you have flashed a ROM, which is not meant for your region.
Click to expand...
Click to collapse
Yes, upgrade to Android pie via OTA
I already put a stock rom of the same region, following each fastboot command one by one, but everything continues the same, I even installed RROS 7, to see if at least it turned on the wifi, and it is in bootloop.
Wellfare11 said:
Yes, upgrade to Android pie via OTA
I already put a stock rom of the same region, following each fastboot command one by one, but everything continues the same, I even installed RROS 7, to see if at least it turned on the wifi, and it is in bootloop.
Click to expand...
Click to collapse
Go with the modding guide index: how to restore stock ROM etc., and flash a stock ROM that you know will work. Flash the radio/modem file too, and make sure it's the correct one.
Just to say, I had connection problems too, and in the end they were because the sim card did not latch correctly in place i.e. was not correctly in place.
weazie said:
Go with the modding guide index: how to restore stock ROM etc., and flash a stock ROM that you know will work. Flash the radio/modem file too, and make sure it's the correct one.
Just to say, I had connection problems too, and in the end they were because the sim card did not latch correctly in place i.e. was not correctly in place.
Click to expand...
Click to collapse
I already tried, I installed the rom corresponding to the model of the cell phone and the wifi still does not work, the base band is still unknown, I also checked if the sim card was correctly placed, and everything is fine
weazie said:
Go with the modding guide index: how to restore stock ROM etc., and flash a stock ROM that you know will work. Flash the radio/modem file too, and make sure it's the correct one.
Just to say, I had connection problems too, and in the end they were because the sim card did not latch correctly in place i.e. was not correctly in place.
Click to expand...
Click to collapse
I have an idea, but I need someone to help with a backup of the files, Radio, Modem, and Persist to flash in twrp
Wellfare11 said:
I have an idea, but I need someone to help with a backup of the files, Radio, Modem, and Persist to flash in twrp
Click to expand...
Click to collapse
Great that you have an idea. ?
Here's an idea: take a backup of your current config in twrp, move it to the computer, take a copy. Replace the files in that copy with the ones that you want to flash.
Did you mean this? You are aware that you can try different radio/modem files through fastboot, not having to flash everything else every time? That said, go with your idea. ?
weazie said:
Great that you have an idea.
Here's an idea: take a backup of your current config in twrp, move it to the computer, take a copy. Replace the files in that copy with the ones that you want to flash.
Did you mean this? You are aware that you can try different radio/modem files through fastboot, not having to flash everything else every time? That said, go with your idea.
Click to expand...
Click to collapse
I already tried and still does not give results curiously I have noticed that even in bootloader shows, Baseband not fund
Wellfare11 said:
I already tried and still does not give results curiously I have noticed that even in bootloader shows, Baseband not fund
Click to expand...
Click to collapse
Does the phone ask for a pin code at any point?
weazie said:
Does the phone ask for a pin code at any point?
Click to expand...
Click to collapse
does not request any code at any time
Wellfare11 said:
does not request any code at any time
Click to expand...
Click to collapse
Ok, but WiFi should work even if there is no mobile data available.
I probably can't help at this point, apologies! My suggestion is to flash a stock ROM, lock the bootloader and send the phone for repairs. There could be a solution to this, but I'm out of ideas. ?*
weazie said:
Ok, but WiFi should work even if there is no mobile data available.
I probably can't help at this point, apologies! My suggestion is to flash a stock ROM, lock the bootloader and send the phone for repairs. There could be a solution to this, but I'm out of ideas. *
Click to expand...
Click to collapse
from what I see, if there is no baseband it does not detect the sim card and it does not turn on the wifi, I will try to force an OTA retail update
it did not work
Wellfare11 said:
from what I see, if there is no baseband it does not detect the sim card and it does not turn on the wifi, I will try to force an OTA retail update
it did not work
Click to expand...
Click to collapse
Hello, colud you solve the problem? Because I am havig a very similar one...
Hello group friends, I'm new here. I have a similar problem, I was using the Havoc 2.4 rom, when upgrading to 2.6 I no longer recognize my SIM card and the wi-fi does not connect, I can not install another rom anymore, nor rom stock, recovery TRWP has been replaced by the Havoc and the Wipe System function does not work, and for a few days you can not stay in recovery mode anymore, it restarts every 3 seconds, not the time to click the options. Can someone help me. I'm without a cell phone, and I need it.
I have a similar issue after flashing the latest firmware. SIM goes to "SIM locked" every ten seconds or so, and Wifi drops at the same tie. It's like networking is being reset every 10 seconds. No network settings I've tried change that.
I've flashed several stock ROMs; the one I had previously, newest, oldest, both for RETEU and retail. I used Lenovo restore to upgrade but that resulted in soft brick, after that I flashed the latest firmware via Fastboot and that's when the problem started.
With Oreo, wifi and cellular don't work at all, nothing detected. With Pie they're connected and dropped in a loop. I can't help thinking that the Lenovo restore broke this somehow, but modem files have been reflashed several times after that with no change. I'm not getting the baseband error.
bitstuff said:
I have a similar issue after flashing the latest firmware. SIM goes to "SIM locked" every ten seconds or so, and Wifi drops at the same tie. It's like networking is being reset every 10 seconds. No network settings I've tried change that.
I've flashed several stock ROMs; the one I had previously, newest, oldest, both for RETEU and retail. I used Lenovo restore to upgrade but that resulted in soft brick, after that I flashed the latest firmware via Fastboot and that's when the problem started.
With Oreo, wifi and cellular don't work at all, nothing detected. With Pie they're connected and dropped in a loop. I can't help thinking that the Lenovo restore broke this somehow, but modem files have been reflashed several times after that with no change. I'm not getting the baseband error.
Click to expand...
Click to collapse
I have the exact same problem, I wasn't able to repair it so I sent it to service and tomorrow they will try to fix it for $35. The problem with goign back to previous versions is that you loose the IMEI and MAC . The problem with the pie version I believe is the baseband. If the service is able to fix it I will post the solution here for you to fix it .
bitstuff said:
I have a similar issue after flashing the latest firmware. SIM goes to "SIM locked" every ten seconds or so, and Wifi drops at the same tie. It's like networking is being reset every 10 seconds. No network settings I've tried change that.
I've flashed several stock ROMs; the one I had previously, newest, oldest, both for RETEU and retail. I used Lenovo restore to upgrade but that resulted in soft brick, after that I flashed the latest firmware via Fastboot and that's when the problem started.
With Oreo, wifi and cellular don't work at all, nothing detected. With Pie they're connected and dropped in a loop. I can't help thinking that the Lenovo restore broke this somehow, but modem files have been reflashed several times after that with no change. I'm not getting the baseband error.
Click to expand...
Click to collapse
Service couldn't fix it. Being honest they were quite incompetent, when I explained the problem he said "we should hire you" ( I am 16 years old) . Anyway, could you fix it? Because I am not even close
---------- Post added at 03:00 AM ---------- Previous post was at 02:54 AM ----------
caradobeco said:
Hello group friends, I'm new here. I have a similar problem, I was using the Havoc 2.4 rom, when upgrading to 2.6 I no longer recognize my SIM card and the wi-fi does not connect, I can not install another rom anymore, nor rom stock, recovery TRWP has been replaced by the Havoc and the Wipe System function does not work, and for a few days you can not stay in recovery mode anymore, it restarts every 3 seconds, not the time to click the options. Can someone help me. I'm without a cell phone, and I need it.
Click to expand...
Click to collapse
Sorry I answer so late, I didn's see the message before.
I believe you already tried puting it into bootloader mode. If that's the case, I had a similar problem recently an it solved alone, I let it loop for a while and suddenly fell, into dtock recovey, i factory reset (with stock recovery) and somehow stock was booted ( i believe it was because it was in inactive slot).
Hope this helps you
juampapo546 said:
Service couldn't fix it. Being honest they were quite incompetent, when I explained the problem he said "we should hire you" ( I am 16 years old) . Anyway, could you fix it? Because I am not even close
---------- Post added at 03:00 AM ---------- Previous post was at 02:54 AM ----------
Sorry I answer so late, I didn's see the message before.
I believe you already tried puting it into bootloader mode. If that's the case, I had a similar problem recently an it solved alone, I let it loop for a while and suddenly fell, into dtock recovey, i factory reset (with stock recovery) and somehow stock was booted ( i believe it was because it was in inactive slot).
Hope this helps you
Click to expand...
Click to collapse
I am still working on this, I actually did this to a work phone (I had permission to root/unroot). Something that has helped me so far is just getting familiar with the whole flashing process - https://android.gadgethacks.com/how...actory-images-android-using-fastboot-0175277/. I think from this article the problem lies in the modem/radio rom. That *should* be the only thing you need to flash on. However, I have noticed with a lot of roms on here, a modem rom is not included on the stock firmware. But that needs to match well to your phone from what I understand. I have tried a few modem roms already, unfortunately, but no luck.