Im receiving my Pixel today . However someone else with a Google account used thier info to order the phone and financed it . I read on Reddit that someone else was having a problem erasing everything and putting his Google acct on it .Read that a factory reset won't solve it either. Is this true ? Thank you
Sent from my SAMSUNG-SM-N930A using Tapatalk
It should not have a google account attached to it at arrival. You will go through the set up process as normal and add your Google account that way.
Awesome thank you
Sent from my SAMSUNG-SM-N930A using Tapatalk
As long as the device hasn't been used with another google account and then sold you'll be fine if it's new in box. If it's been activated/used the original user will need to sign into the device and remove their account info.
mastaofdacat said:
I read on Reddit that someone else was having a problem erasing everything and putting his Google acct on it .Read that a factory reset won't solve it either.
Click to expand...
Click to collapse
That is likely an instance where somebody bought a used phone from another person (not a new one from Google), and the seller didn't remove their account before performing a factory reset. So, that person ran into "factory reset protection" (aka FRP). That is by design, to prevent a thief from using your phone by just factory resetting it.
https://support.google.com/nexus/answer/6172890?hl=en
A new device should not have another user's account info in it, so FRP won't come into play.
I just got mine in today. I have mine as US carrier unlocked. So far it only came with Google apps only. Everything else is downloaded via Google Play. I don't know what differences there are to the Verizon version. I can tell you think, there are a ton of amazing features that I have seen so far. The camera is one. I wish I could test out the VR capabilites, but I will use the cardboard for now.
mastaofdacat said:
Im receiving my Pixel today . However someone else with a Google account used thier info to order the phone and financed it . I read on Reddit that someone else was having a problem erasing everything and putting his Google acct on it .Read that a factory reset won't solve it either. Is this true ? Thank you
Click to expand...
Click to collapse
Are the last four digits of the IMEI 4642?
Related
Nexus 7 "linked to Google account option" - safe to be resold without opening?
I got sick of waiting for my Play order N7 to be shipped so I bought one from Tesco Direct... but now the Play order is shipping. Ooops.
When I ordered I selected the option to have it pre-linked to my Google account. Can anyone who also selected this option tell me what the difference was when they first booted up the device?
I want to re-sell my Play N7 as "Brand new in box" but if it would be a security risk to give someone else a device pre-linked to my account then I would have to open it first to reset it.
Does it ask for your account password on first boot? If so, is it possible to ignore this and sign in as a different Google account (and not have any remnants of my Google account remaining after they do this)?
I did find a similar thread here but that was from before anyone had received their order and was just going on the word of CS reps; I wondered if anyone could confirm the situation now that orders have shipped...?
What's wrong with refusing delivery? Full refund so I've heard!
Sent from my Galaxy Nexus
rowanparker said:
What's wrong with refusing delivery? Full refund so I've heard!
Sent from my Galaxy Nexus
Click to expand...
Click to collapse
Nothing in theory but...
1) I'm having it sent to work as I live in a flat so it would be a pain to have it sent there during the day.
2) I'm on holiday after tomorrow (hence I was so desperate to get the device before I went away).
3) Our receptionists can be a bit dense so I don't entirely trust them with requests such as refusing delivery for a specific package, i.e. I'll tell them but I'll probably end up with the package when I get back anyway.
4) Now that they've sold out on Play, they are selling on eBay for more than I paid.
Because #3 might end up happening, I want to know whether I can execute #4 successfully
:good:
drewstiff said:
I got sick of waiting for my Play order N7 to be shipped so I bought one from Tesco Direct... but now the Play order is shipping. Ooops.
When I ordered I selected the option to have it pre-linked to my Google account. Can anyone who also selected this option tell me what the difference was when they first booted up the device?
I want to re-sell my Play N7 as "Brand new in box" but if it would be a security risk to give someone else a device pre-linked to my account then I would have to open it first to reset it.
Does it ask for your account password on first boot? If so, is it possible to ignore this and sign in as a different Google account (and not have any remnants of my Google account remaining after they do this)?
I did find a similar thread here but that was from before anyone had received their order and was just going on the word of CS reps; I wondered if anyone could confirm the situation now that orders have shipped...?
Click to expand...
Click to collapse
I got a 8GB PS Nexus 7 and sold it to a co-worker but opened it up first to check for defects and what not. If I recall correctly (was in a haze looking at the amazing device ) it does require you to put in your password and also gives the option for another Google account. I skipped it all and booted into the home screen then decided to just factory reset. But if you don't want to open it, I'm lmost 90% sure you should be ok Hope that helps :good:
drewstiff said:
I got sick of waiting for my Play order N7 to be shipped so I bought one from Tesco Direct... but now the Play order is shipping. Ooops.
When I ordered I selected the option to have it pre-linked to my Google account. Can anyone who also selected this option tell me what the difference was when they first booted up the device?
I want to re-sell my Play N7 as "Brand new in box" but if it would be a security risk to give someone else a device pre-linked to my account then I would have to open it first to reset it.
Does it ask for your account password on first boot? If so, is it possible to ignore this and sign in as a different Google account (and not have any remnants of my Google account remaining after they do this)?
I did find a similar thread here but that was from before anyone had received their order and was just going on the word of CS reps; I wondered if anyone could confirm the situation now that orders have shipped...?
Click to expand...
Click to collapse
When did you order ? I ordered mine on the 15th and no shipping news yet.
Mandated from Stannis Baratheon
drewstiff said:
I got sick of waiting for my Play order N7 to be shipped so I bought one from Tesco Direct... but now the Play order is shipping. Ooops.
When I ordered I selected the option to have it pre-linked to my Google account. Can anyone who also selected this option tell me what the difference was when they first booted up the device?
I want to re-sell my Play N7 as "Brand new in box" but if it would be a security risk to give someone else a device pre-linked to my account then I would have to open it first to reset it.
Does it ask for your account password on first boot? If so, is it possible to ignore this and sign in as a different Google account (and not have any remnants of my Google account remaining after they do this)?
I did find a similar thread here but that was from before anyone had received their order and was just going on the word of CS reps; I wondered if anyone could confirm the situation now that orders have shipped...?
Click to expand...
Click to collapse
I can tell you for a fact--I forgot that I selected that option and when it said "Hey, jcracken!" it kinda creeped me out. It actually did say that, I think I also use that name for my Google+ account or something. Anyways, it does ask for your password, and there was a button that said "Not jcracken?"
Ok thanks guys, I will attempt to get our reception to refuse delivery but if that doesn't work out at least I'm confident in my back up plan now! :good:
exzacklyright said:
When did you order ? I ordered mine on the 15th and no shipping news yet.
Mandated from Stannis Baratheon
Click to expand...
Click to collapse
I ordered mine 1st July so just after the cut-off for receiving last week rather than this week.
I'm wondering if that was the cause of some delays in shipment. Does it come up before you even have a chance to connect WIFI? Means it was done at the factory.
Arthur Hucksake said:
I'm wondering if that was the cause of some delays in shipment. Does it come up before you even have a chance to connect WIFI? Means it was done at the factory.
Click to expand...
Click to collapse
It comes up after you've connected to WiFi.
I'm pretty certain that the Nexus in the box knows nothing about your login id, and it is only when you've connected to the internet that it transmits the serial number or MAC address of the device to Google which in turn allows Google to "pre-populate" the login ID since they presumably maintain a database of which serial/MAC they dispatched to Play store customers.
Regards,
Dave
For ultimate piece of mind change your Google password now that it has shipped, that way if (big if!) for some unknown reason it was shipped enabled with your account + password the account wouldn't be able to purchase anything
Alright so this issue has been plaguing me for the past few days and so far I have not found any solution. Every time I try to buy a new paid app from the play store it gives me the following error "We were unable to verify your account information. Please visit wallet.google.com/manage in order to resolve this issue. [BM-CCH-19]". Also I can download any other free app or previously purchased paid apps with no problem. I went to the link in the error and signed in but it wants me to fill in my SSN and other such details but I simply don't want to do that unless there's no other way to resolve the issue as I'm underage. Here's everything that I've tried so far that's been unsuccessful :
Deleting the hosts file
Clearing the Play Store Cache and Data
Clearing Google Services Framework Cache and Data
Downgrading / Upgrading Google Play Store version
Installing a modded version of the Google Play Store
Removing and Readding my account
Factory Reseting
Flashing a Fresh stock version of my firmware
I honestly don't know what else I should do here other than trying to contact the wallet team itself. If anyone could assist me with this endeavor I would greatly appreciate it. SIDE NOTE - I do have root access in case that's needed.
So is anyone able to assist me or am I just going to have to submit my sensitive info to google?
Rytiou said:
So is anyone able to assist me or am I just going to have to submit my sensitive info to google?
Click to expand...
Click to collapse
Are you running stock or on a ROM?
Sent from my SGH-I337 running GPE
DeadlySin9 said:
Are you running stock or on a ROM?
Sent from my SGH-I337 running GPE
Click to expand...
Click to collapse
I'm running stock android on 4.3 MK2
Look at this or try other Google Search responses
http://android.stackexchange.com/qu...e-play-store-shows-an-error-occurred-please-t
You have done most but maybe the password settings may help or wallet
I wouldn't give that info out either
rugmankc said:
Look at this or try other Google Search responses
http://android.stackexchange.com/qu...e-play-store-shows-an-error-occurred-please-t
You have done most but maybe the password settings may help or wallet
I wouldn't give that info out either
Click to expand...
Click to collapse
I tried some of the solutions but in the end it was a no go. I ended up contacting google play earlier and they said they disabled the account for "verification" issues and that they would need to verify that I was the actual account holder and what not. The guy spoke on the phone with said he'd send my issue over the the risk team and have someone who's underage email me about the issue but they still haven't gotten in touch with me. The only email I got was from the guy who I was speaking with and it was basically the exact same thing in the OP. I might try contacting them again tomorrow if I don't hear anything else back because honestly this is getting ridiculous. I even verified that the account was mine over the phone by telling them the email associated with the account along with some recently downloaded apps but apparently that's not enough information to re verify my account. Hopefully this dang issue can be resolved soon since I believe I've done everything I can do on my own.
OK Good Luck--:fingers-crossed:
Alright so I ended up contacting them again today and they ended up reopening my account without any issues so problem solved .
Glad you got it sorted--
230
Rytiou said:
Alright so I ended up contacting them again today and they ended up reopening my account without any issues so problem solved .
Click to expand...
Click to collapse
hey please help me.. I am also in this trouble. i contacted google and they said to send me those document but it dont want to send. what do you said to them 2nd time? please help me. i will be thankful
UPDATE
My brother in law somehow managed to install ransomware on his sprint galaxy s7, me not knowing about removing it with safe mode went into recovery mode and did a factory reset. WELL now i know he forgot his gmail account and now I am dealing with Samsung's Factory Reset Protection, It was Very Frustrating to me not knowing this was the issue as I was under the impression that he knew his google account. So Currently I am trying to bypass this.
Does anyone know if he takes his device into the sprint store if they can verify it is his phone and lift this?
Is the only way to get it back is to either remember the account (how he forgot boggles my mind) or to do one of the bypass methods that have yet to be patched?
How do you restore the device? Will it work if the original Gmail account is used but with a new password or will it only work with the original Username and password?
It lets him set his gmail account and password but then it does the Verification Text which does not come through?
What Exactly is required to pass the Factory Reset Protection?
How do I resolve this issue?
Thanks for reading
this worked for me
https://www.youtube.com/watch?v=FVmcr13qDkI&t=0s
I can't believe someone on XDA would recommend another to Youtube!!. Those videos are a bunch of scammers trying to get everyone to do surveys now. Total crap.
Actually... Most of the YouTube videos DO work.. if you want to avoid surveys and etc, they have a feature called "comments".
Actually, That is CRAP. Not true at all.
lebeatnik said:
UPDATE
My brother in law somehow managed to install ransomware on his sprint galaxy s7, me not knowing about removing it with safe mode went into recovery mode and did a factory reset. WELL now i know he forgot his gmail account and now I am dealing with Samsung's Factory Reset Protection, It was Very Frustrating to me not knowing this was the issue as I was under the impression that he knew his google account. So Currently I am trying to bypass this.
Does anyone know if he takes his device into the sprint store if they can verify it is his phone and lift this?
Is the only way to get it back is to either remember the account (how he forgot boggles my mind) or to do one of the bypass methods that have yet to be patched?
How do you restore the device? Will it work if the original Gmail account is used but with a new password or will it only work with the original Username and password?
It lets him set his gmail account and password but then it does the Verification Text which does not come through?
What Exactly is required to pass the Factory Reset Protection?
How do I resolve this issue?
Thanks for reading
Click to expand...
Click to collapse
Hey, how did you end up resolving this? I have the same issue on my end.
Resolved FRP
I resolved it on EBAY. Make sure the seller has 100% positive feedback. Since others are steering people to garbage on Youtube, I don't see why I can't give true answers
Hello!,
Just recently purchased an unlocked S7 SM-G935F phone several weeks back, and got locked of the google account. I can't get password from google because I think the password was compromised. Google refuses to provide the password or reset it. So, my question is how can I modify this phone without having the developers tab tap 7 times get back to it's original firmware? Any advice would be appreciated. Thanks in advance!
Sorry but you didn't give enough information.
First of all, if the phone is not yours, give it back to the owner or don't try to access data without passwords: it is illegal, though impossible too.
If it's your legitimate property you can reset your google password with the methods you configured. If you find no way suggested to recover your password you will have to contact directly google customer service and hope they will try to verify your identity and give you someway access to your data, and device too.
The thing of developer option it's not correlate to your problem, maybe you want to install a custom aoftware (rom, kernel etc) but you didn't say that. And anyway there are tons of guides which you maybe already read. If your device is locked there's no way to recover it without your google password. Don't try flash strange things you will brick it.
Suspect
Sprov said:
Sorry but you didn't give enough information.
First of all, if the phone is not yours, give it back to the owner or don't try to access data without passwords: it is illegal, though impossible too.
If it's your legitimate property you can reset your google password with the methods you configured. If you find no way suggested to recover your password you will have to contact directly google customer service and hope they will try to verify your identity and give you someway access to your data, and device too.
The thing of developer option it's not correlate to your problem, maybe you want to install a custom aoftware (rom, kernel etc) but you didn't say that. And anyway there are tons of guides which you maybe already read. If your device is locked there's no way to recover it without your google password. Don't try flash strange things you will brick it.
Click to expand...
Click to collapse
Nope, it's my phone. I purchased it several weeks ago as mentioned before. I have a receipt from Amazon as proof. I honestly got locked out of the phone and can't recall the exact password because I probably tossed it away. I've called google 4 times still no avail. I would like to install a custom rom if possible. Any other suggestions? Id be willing to donate a few bucs.
JoeJingle92 said:
Nope, it's my phone. I purchased it several weeks ago as mentioned before. I have a receipt from Amazon as proof. I honestly got locked out of the phone and can't recall the exact password because I probably tossed it away. I've called google 4 times still no avail. I would like to install a custom rom if possible. Any other suggestions? Id be willing to donate a few bucs.
Click to expand...
Click to collapse
Then go back to the Amazon seller and ask him/her.
I'm sorry but if you write here on xda you will likely find people who know what is going on. And anyone would be suspicious if you're asking to bypass a security lock. There are 2 cases, one is that that ain't not your device, the other is that you're so dumb to lock a 700$ device with a password you don't remember saying bull****s like " the password was compromised " or, which is fantastic, " I called Google 4 times" like if they have a number to call to get Samsung assistance. I'm really happy theres no way to acces phone without correct psw, but if you want you can keep waisting your time.Mods please throw away this tief
You forgot or "lost" your Google password? This doesn't sound right.
Why not recover your Google password using their online system?
"I cant recall the password because I probably tossed it away"
Love the "probably". Can be hard to keep track of bulls***.
Make your mind up - find a lie and stick to it. Did you probably toss it away or is the password "compromised"?
Good luck trying to fool anyone in here to help you out with your "problem".
If it was legitimately yours, then you would've set up a fingerprint and not only a password, don't you think that would've been smart? That way you would've not been "locked out of phone". Emphasis on "If it was legitimately yours".
Smell test is clear...
Password was compromised, password was tossed away... sounds legit!
I've actually done what this guy has but I did it on a freshy right outta the box with me swing the first owner. However this does seem suspect I would help if I knew you were the first and only owner but seeing you're not I cant.
I'm in the same boat. My father-in-law somehow got his S7 edge locked and forgot his google password at the same time. He went to a Verizon store, but they only told him to recover via google. He shipped the phone to me to try and help him unlock it. Google password recovery is by 3 methods:
1) send a text to the phone. Of course this doesn't help because I can't unlock the phone. I hear the tone when the text comes in, but can't retrieve it
2) Sends a code to another email associated with the google account. He swears its his daughter's email address, but when we put that code in, google says it doesn't recognize her email as authorized
3) tell google what month & year the account was created. He can't remember that either
At this point, I'm willing to pay someone to fix it. I believe it has the newest Nougat firmware. I tried many suggestions from YouTube, but I can't even get to the menu where you connect to a wifi signal.
Anyone willing to help or just think I stole the phone like the previous guy?
Dave
deptrai1 said:
1) send a text to the phone. Of course this doesn't help because I can't unlock the phone. I hear the tone when the text comes in, but can't retrieve it
Click to expand...
Click to collapse
Put the SIM into another phone and receive the SMS. Simple.
the_scotsman said:
Put the SIM into another phone and receive the SMS. Simple.
Click to expand...
Click to collapse
THANK YOU!. At least I made some progress. Now I find myself in an endless loop...the phone keeps saying "This device was reset. To continue, sign in with a Google Account that was previously synced on this device".
My father-in-law has 2 Google accounts. Having put his sim in my phone, I was able to reset passwords for both of these Google accounts, but the phone doesn't like either of them.
Any more suggestions?
Oh. Without the sim, I was finally prompted to connect to a wifi.
Is it possible that no Google account was synced with this device?
guys... try to fix ur google accounts in a pc .. after u finish and u have the email and the password. just enter it to the phone.. u dont need to doo all the work from the phone
thebiggboss180 said:
guys... try to fix ur google accounts in a pc .. after u finish and u have the email and the password. just enter it to the phone.. u dont need to doo all the work from the phone
Click to expand...
Click to collapse
I've fixed (can now log in) two of my father-in-law's google accounts. Its just that the phone isn't recognizing either of them now. I don't know if he has a 3rd account of if it was possible to set up the phone without one. I'm on Verizon with an iPhone so I don't know anything about android or google.
Read that you have to wait 24 hours after changing Google password, so I'll try it again tonight.
the scotsman - You are my F*CKING hero! 24 hours after resetting the google password, the S7 edge recognizes it and is now unlocked. My father-in-law (& mother-in-law) thank you.
Dave
Hey, so I tried searching on here as well as on Google, but to no avail. I just bought an Axon 7 from Swappa and in trying to sign into my account it says I can't because I've recently changed passwords. I haven't changed the password on this account for at least six months. I tried another Google account that's had the same password for years and it gave me the same error. Any ideas? It's the U.S. variant if that makes any difference. I may just go ahead and go through all the steps to install custom recovery and unlock the bootloader and see if that fixes it, but I thought I'd check here first. Any help is much appreciated.
Edit: Ok I didn't notice before but it's actually giving me asking for a Google account that was previously synced with the phone, so now I'm searching Google for how to get around this. For reference, here's the wording:
This device was reset. To continue, sign in with a Google account that was previously synced on this device.
I'll post here if I can find the solution.
You're SOL, bro. The same thing happened to me when i sold my Nexus 6. The only way around this is to get the previous owner to give you their login credentials. What should have happened is for the previous owner to factory reset, sign in to his/her Google account and then sell it. I know, it's BS, but it is for security reasons.
cyborgshogun said:
You're SOL, bro. The same thing happened to me when i sold my Nexus 6. The only way around this is to get the previous owner to give you their login credentials. What should have happened is for the previous owner to factory reset, sign in to his/her Google account and then sell it. I know, it's BS, but it is for security reasons.
Click to expand...
Click to collapse
Ahh, well that sucks. Thanks for the reply though. I'll reach out to the seller and see if they're willing to give me their info.
this will work
Prozart said:
Ahh, well that sucks. Thanks for the reply though. I'll reach out to the seller and see if they're willing to give me their info.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=c-w3V63WUX4&list=PLxANNSFIw5pI-KVNq6a5rA9uR4CjNn7Pk&index=19&t=0s