Database Users

[Q] Best way to prep for return?

So I'll be taking this unit back to Staples soon (before the 14 days) for a few reasons, and I was wondering what the best way to clean this thing was? I'm rooted, so I will have to unroot. I changed the wpasupplicant file and added some Transformer widgets/wallpapers, should I remove those too? Or should i just press the side reset button? If you have ever returned one please let me know what you think I should do. Thanks, always appreciate the help.

cdkizzle said:
So I'll be taking this unit back to Staples soon (before the 14 days) for a few reasons, and I was wondering what the best way to clean this thing was? I'm rooted, so I will have to unroot. I changed the wpasupplicant file and added some Transformer widgets/wallpapers, should I remove those too? Or should i just press the side reset button? If you have ever returned one please let me know what you think I should do. Thanks, always appreciate the help.
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Click to collapse
Unroot and restore. Should be good to go.

Alright sounds good. If they don't let me check fornthis bezel lift right in the store I think Ill just wait for the Sammy 10.1 or just put the money towards a new laptop.
I think the device is great, really not many complaints, but after a bit of use and reflection I think I need a laptop more. Maybe ill buy this Acer again once all the fancy Tegra 3 devices come out and this has gone down a bit. It rrpeally is a great tablet IMO.

Im a staples easy tech. we do returns all the time. just an fyi. if your store is anything like mine. we dont care what condition its in. or what software is on it. if you bring it in. its in the box. its within 14 days, and you have the receipt or proof of purchase. we dont care. we ship it back anyway. we return laptops, desktops, and tablets and dont even bother to turn them on. we mark them as returned and put them in the back for shipment. so you should have no worries.

gh123man said:
Im a staples easy tech. we do returns all the time. just an fyi. if your store is anything like mine. we dont care what condition its in. or what software is on it. if you bring it in. its in the box. its within 14 days, and you have the receipt or proof of purchase. we dont care. we ship it back anyway. we return laptops, desktops, and tablets and dont even bother to turn them on. we mark them as returned and put them in the back for shipment. so you should have no worries.
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Same here i work at staples as a easy tech as well.. In my store we just make sure the serial numbers match nd if they do u have the reciept and box we take it back within 14 days.. we end up playing with it ourselves sometimes =] Lol free testing haha but yeah

I am a manager at a staples and while we do not check for root status we do... at my store... check the condition of the unit, that it powers on, and that all the accessories are in the box. If it is physically damaged it is not returned. This is store policy. Anyone here found to be in violation of policy will be written up... if enough times they are not asked back. We like our good sales numbers and weed out the bad apples effectively. Honestly I think it is a shame our own employees talk down about their stores. Anyways you will not have any issues returning it with the root status.
On a lighter note we have not had many returns from the acer... mostly the xoom with the chief complaints involving price and the lack of a functioning micro sd card slot. I am personally waiting for the Toshiba! Keep an eye out!

fredderf81 said:
I am a manager at a staples and while we do not check for root status we do... at my store... check the condition of the unit, that it powers on, and that all the accessories are in the box. If it is physically damaged it is not returned. This is store policy. Anyone here found to be in violation of policy will be written up... if enough times they are not asked back. We like our good sales numbers and weed out the bad apples effectively. Honestly I think it is a shame our own employees talk down about their stores. Anyways you will not have any issues returning it with the root status.
On a lighter note we have not had many returns from the acer... mostly the xoom with the chief complaints involving price and the lack of a functioning micro sd card slot. I am personally waiting for the Toshiba! Keep an eye out!
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Lol if your talking about mine and the other staples workers comments.. Then i think you took it the wrong way buddy.. We're not talking down the stores we're just saying ovcourse the OP know's no store will take a return back for a damaged item so we don't even have to put that point out there its clear to everybody.. Other than that nobody here posted anything to downgrade the staples brand it self.. Anyways since your a manager whats the release date on the Samsung and the Toshiba? And which ones.. Cuz my GM told me before but i totally forgot.. So i wanna know so i can maybe return my acer and wait for the toshiba or samsung..

Done this two times now due to wifi and sleep mode issues, so I am a veteran
1. Use Astro to delete the sdcard (internal space), since a LOT of your data will be there and people tend to forget about this space. A reset does NOT clean this space. Astro deletes the content, but not the actual parent directory (it can't) so the device is not "harmed".
2. Reset the device to stock (in setting options) and reboot.
The A500 should reboot and be in set-up mode, just as when you first started out of box.

[Q] Just picked up xoom at Best Buy. Think it might be used?

Hello everyone,
I was just wondering if my supposedly new zoom I just purchased from Best Buy was actually new or a return. It started up like it was new with all the setup stuff. What seemed kind of funny was when a went into my user defined dictionary there was all kinds of foul words in it like it had been used before. also it had software on it that didn't seem like it would come with a new device. Software like Craps, Blacjack, US presidents Trivia, Vampire Trivia just to name a few. Was I sold a used Xoom as New. Thanks for any help.
Keith

My Xoom case was sealed. The Xoom itself was in plastic i hade to take off. And none of the apps you mention was on mine. I have the Wifi Xoom, maybe things is different on the 3g Xoom.
I would consider taking it back.

When you got it, was the seal on the box broken? Did it have the protective film on the screen? If it wasn't like this video when you opened it, I'd say so. And also, was it advertised as completely new, or new condition?

Thanks for Quick reply. I actually never had the box in my hands. I had them put a Zagg screen protector on it. Sales person took it in back room came out with screen protector on it. I think they tried to pull a fast one on me. Some of the words in the user dictionary were f**king bit*h a**hole amoung others.

kbell8653 said:
Thanks for Quick reply. I actually never had the box in my hands. I had them put a Zagg screen protector on it. Sales person took it in back room came out with screen protector on it. I think they tried to pull a fast one on me. Some of the words in the user dictionary were f**king bit*h a**hole amoung others.
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Click to collapse
Yes....the games installed were a dead giveaway....they sold you a used one, not even reconditioned, because then they would have wiped the data. Someone returned one for whatever reason, and when they took it in back to put the ZAGG on it, they made the swap for some reason.
I would not even bother with dealing with the sales people...take it straight to the manager and raise holy hell. Say your kid had used it for school, found that language in the dictionary...permanently scarred.......going to sue...blah blah. You will come out with a new one and a case AND a giftcard.

Thanks for the help taking back as soon as they open today. I will raise hell with them. This was way out of line. Those salesmen should be fired!

I also have to get all my personal data off here before I return it what a big waste of time.

kbell8653 said:
I also have to get all my personal data off here before I return it what a big waste of time.
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Be careful not to wipe any of the stuff that was already on there.

I would either get a new one or keep the one you got with benefits as some money back or free accessories.
A returned device should always be sold at a lower price and the customer has to be informed that the unit is a returned one.

On a funny side, tell them you are like Jackie Chan you don't curse and don't use guns, and you felt awfully offended by the words specially when your kids are insulting you because they are too smart for that tablet and found the dictionary before you.
Just sayin....
hope you get some goodies.

definitely a used one. maybe a demo one with salesteam. Great advice by folks above.
I used to bought one Samsung Galaxy Tab from Queens Mall Center the Srpnt Sales booth .
It was the last one but the sales person spinning his head(seriously, he spins his head to show definite yes to my question "whether it is a new one") promising that is a new/unopened one.
And guess what?
When I open Samsung Galaxy for the first time, there was one video in the device shooting the booth manager talking to customer (shooting from the manager's back).
I took it back, and show them the video. (strongest evidence I ever had and no dispute whatsoever).
And as a result of being disgusted, I just returned Samsung Galaxy and not planning to buy anyone from sprint for a while.

Take it back!
i had some isues with 3 xooms that google books were not working as youtube icon.
Well after i research the solution of my problem thanks XDA. i went to buy a new one.
Well the sales person at best buy offered me a new one on a seal box for regular price... and also had offered me an opem item while he said he had opened by mistake idk if it was return or not.
Well he offered me return item for $519.00 so i went for it. i got a girft card back for my remaining balance... abotu $70. i got my self a Motorola case $39.99 and i still have some balance on my gift card.
Until then i havent got any problems with it. was clean though.. like new..
Like peple had mention above you should be able to bring it up to Manager and come out with some freebies and some discounts.. good luck!

make sure you tell the manager it is illegal to sell used items as new. tell them you want COMPLETE satisfaction and a reasonable compensation for your time wasted, aggregation caused by their store and to help restore your trust in best buy. remember that you catch more flies with honey than vinegar. so stay calm, polite but firm and you could walk out with a major win.

I'd skip going to the store all together and write a scathing, but well worded letter to Best Buy corporate including the store number and all the pertinent information. Tell them you and your son were deeply offended by the words found in the dictionary. Make up some scenario where you were typing in a recipe for fudge in a text message and the dictionary suggested "****" as an alternative.
I've been in a few of these situations and have always found that going directly to corporate yields the best results. Do some Google searching or gather some intel at at the Best Buy in question and find out who the regional manager is. This is the information age and people's contact information isn't hard to get. Get people above the retail level involved and heads will roll, especially in the corporate structure where back stabbery and employees screwing eachother over is common place.
EDIT: Threatening legitimate lawsuits is a definite attention getter, and your case seems quite legitimate.

Can't you just match the serial number on the box with the one in the Xoom to verify if it was swapped?
Definitely go in and speak to a store manager. Threaten to call the BBB and while you're at it try and secure an OTG cable.
Sent from my PC36100 using XDA App

gqstatus0685 said:
Can't you just match the serial number on the box with the one in the Xoom to verify if it was swapped?
Definitely go in and speak to a store manager. Threaten to call the BBB and while you're at it try and secure an OTG cable.
Sent from my PC36100 using XDA App
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Agreed, snatch a free otg cable from them while your at it. It will save you a headache later on... plus you deserve it, I'd be pissed.
I'd be even more pissed if i was that Samsung dude up there.
Sent from my Xoom using XDA App

I'd take it back and demand some sort of compensation. You're most certainly not the first user.
Mine was an open-box return, but it was flawless as far as I could tell and they gave me $50 bucks off. At least tell them you want some accessories or a BB gift card or something.

jase33 said:
make sure you tell the manager it is illegal to sell used items as new. tell them you want COMPLETE satisfaction and a reasonable compensation for your time wasted, aggregation caused by their store and to help restore your trust in best buy. remember that you catch more flies with honey than vinegar. so stay calm, polite but firm and you could walk out with a major win.
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Click to collapse
I would also advise, while saying this do not start taking your pants off. This did not work well for me after following this posters advice.

so what happened?

Check the serial number on the receipt vs the xoom. Tale tale sign.

Can i replace without case in Best Buy?

hi to all!
i have the "dust under screen" issue, and i would like to replace my brand new 1 week Galaxy Tab 10.1 which i bought on Best Buy.
Im not familiar with Best Buy return politics, but is it possible to me to claim for an instant replacement without having the box? i have the invoice, but the box i throw it away!... also, can i go to any best buy or shall i go to the one i bought from ?
thanks in advance!

I can't imagine them letting you return without the box. You will most likely have to buy a new one, then return the old one with the box.

Yikes... threw away the box? Not good.
Don't think you can swap boxes either, because the serial number is also printed on the box and they normally check both the box and tablet serial numbers to be sure they match.

oops... thing is that i had to travel that same day, and i couldnt bring out the box with me... so i assume i have to live with this dust under screen situation.
thanks!

Best Buy has gotten really strict when it comes to boxes. You almost always have to have it now...especially for something like the tab where they really can't resell it without it. You can always try and hope you get a compassionate customer service associate.

They will probably let you return it, however they will likely require a 15% restocking fee without the box.

If he is returning it for a defect (dust under screen) then they may not need the box. It would be one thing if he is returning it because he didn't like it and they can resell it, but if it is defective then they probably have to ship it back to the manufacturer.

Blue Shirt here.... (hey, i have baby goats to feed)
This is what you do, because it's not official policy but simply at a Managers discretion depending on how much courtesy and politeness you bring to the table, and NOT attitude.
In some cases, what we do is make the exchange (if everything else falls within the return policy) and just give you the product while keeping the rest, like the box and contents. Many a time folks come in with a defective laptop and charger only but they've thrown out the box. We just swap out the bad laptop with a replacement and keep the box and contents to send with back to RMA/RTV/Devo e.t.c.
Worth a shot..

LordLugard said:
Blue Shirt here.... (hey, i have baby goats to feed)
This is what you do, because it's not official policy but simply at a Managers discretion depending on how much courtesy and politeness you bring to the table, and NOT attitude.
In some cases, what we do is make the exchange (if everything else falls within the return policy) and just give you the product while keeping the rest, like the box and contents. Many a time folks come in with a defective laptop and charger only but they've thrown out the box. We just swap out the bad laptop with a replacement and keep the box and contents to send with back to RMA/RTV/Devo e.t.c.
Worth a shot..
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hey! thanks for your answer i was really afraid going to Best Buy and having someone telling me that i cant replace it...
the replacement was really easy, so much easy, it seems the manager already knew about this kind of dust problem on galaxy tabs, so he saw it, and told me... ok, you can go and get one... he never asked for the box...! and they gave me a new one, with box included and accesories! anyhow, i went later and gave them the accesories of the old one...
thanks to all!

I too am a blueshirt. You do not need the box or manual, however you do need the adapter and cable. If you do not have those, then they will remove them from the box of the one you exchange for. There in fact is a prompt that comes up at the register that says "does the item have all accessories (box and manual are not required for return)?" Therefore you will be fine. the tab will probably just get sent back to Samsung anyway (the few I took as returns did).

Bigsam411 said:
I too am a blueshirt. You do not need the box or manual, however you do need the adapter and cable. If you do not have those, then they will remove them from the box of the one you exchange for. There in fact is a prompt that comes up at the register that says "does the item have all accessories (box and manual are not required for return)?" Therefore you will be fine. the tab will probably just get sent back to Samsung anyway (the few I took as returns did).
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This is good info. Thank you.

you can do 2 things:
-buy a new one and tell them to take the box of it
-send it to samsung instead

Did I receive an "open box" N7100....?

I just received my beautiful white N7100 and I purchased through Amazon Prime with Bluetekusa as the seller and I noticed that the box has NO seals on it like I have seen on almost every single unboxing and there was a fingerprint on the screen underneath the screen protector which is why I know that it has been opened... I did receive a US adapter inside the box but I think that they should be sealed and supply that as an external addition IMO... I am just really cautious when it comes to spending $700 on a phone that I have no idea where it came from and it has been opened...But, I am going to keep it and make sure it works correctly because I have been saving up for quite awhile and don't just wanna turn around and ship it right back.. Also, what kind of warranties are offered in the US for a phone like this (if any) cause I would like to be protected from at least mechanical failures... Thanks for any info or suggestions in advance!!

That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium

Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app

What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
His story:
vaud27 said:
hi. this is my first time posting on xda. i bought 2 galaxy note 2 from gray market(ghills) for me and for my sister. i checked the seals before opening the box. everything is fine and i bought the 2 note after checking it. when i got home i checked everything again and i see that my note 2 is already rooted. it has an app called supersu and i check the custom binary download and it says yes and the system status is also custom instead of official. i checked the other note but it is fine. i texted the owner of the shop where i bought the note and he told me that it is impossible for them to fake the seal of the box. he's also my 'suki' so i am confident in dealing with him. do you think they can fake the seal of the box and gave me a second hand unit? the unit is good as bnew in appearance. it has no dent or hairline scratches. the plastic in the back and in the front where also there when we open the box. even the charger, battery and the headset where still in the plastic just like the other note that i bought and everything is clean.
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Sent from my GT-N7100 using Tapatalk 2

Jobiza said:
That sucks mate, of course it's always best get sealed box so that you surely know it is brandnew, but if there isn't any hairscratch and it's flawless phone then there's nothing to worry about.
Use display tester from market to see the display is perfect.
Sent from my GT-N7100 using xda premium
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Fokas. said:
Be careful with the dodgy sellers on amazon. I never buy from third party sellers because of reasons such as this.
Sent from my GT-N7100 using xda app
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prinzhernan said:
What a strange story. There was another guy who got a note 2 in my country. With all the seals intact. However it was rooted and flashed with a custom kernel! Weird! I guess you can fake the seals.
Sent from my GT-N7100 using Tapatalk 2
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Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!

shojus said:
Ya I am probably over reacting but I am going to start testing it out in about an hour after the battery is fully charged and then I will know for sure if it's a keeper or not... I just have NEVER seen a box like mine on ANY unboxing video with no seals... Usually they have 3 seals... I purchased mine through Amazon Prime so I will have no problems returning it and getting a full refund if necessary... If I root this and install a custom recovery and rom can I get it back to factory state if I find it has problems within the first 30 days?? Cause that's what I had planned anyways and I did call Squaretrade and they said that they could not provide a warranty for my item... Kinda sucks! Any other options guys? Thanks!
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Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2

prinzhernan said:
Why could they not provide warranty? You got it without warranty? I would return it if I could but it all boils down to you. Hope your phone is okay. *crosses fingers*
Sent from my GT-N7100 using Tapatalk 2
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I live in the US and it's an International phone so I guess Squaretrade says that it has to have a US warranty to be covered... Sucks!

I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2

3rd party resellers on Amazon are generally sketchy. I'd get from Newegg or wait on Amazon themselves to sell it direct. Too many shenanigans with resellers. They are generally shady people.

Nutsonfire said:
I dont know if it would be possible to remove the seals without scratching the box.
Sent from my GT-N7100 using Tapatalk 2
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I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:

shojus said:
I know that is exactly what I thought... I did find out it is from Trinidad and Tobago area with the country code and it appears to be working fine except it says I'm roaming on T-mobile? Something to do with the APN I imagine... But it definitely did not have seals like all of the others I have seen... I plugged into Kies and upgraded to the latest OTA and I'm good I believe... :good:
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Roaming on t mobile? Weird. I guess just factory reset or flash a clean unbranded stock rom.
Sent from my GT-N7100 using Tapatalk 2

i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs

daddioj said:
i bought from a guy never-msrp on ebay. which i bought phones from before. he thought he could get one up on me.. there was a double seal on the box over the original samsung seals! which wasnt put on perfect. so i assume these seal are easy to get if you can get phones in bulk. there was finger prints on the back cover. nick on the top. and finger print on the lense. opened a claim right away on ebay and won. send it back :good::good: should never have to pay that much and get a open product. thats bs
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Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.

ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
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I guess in his case there was deceit involved as his phone had a nick on the top. I don't know how that could happen if your only intent was to put a charger in.
Sent from my GT-N7100 using Tapatalk 2

ericshmerick said:
Many times imported (read: grey market) phones are opened so they can put a charging adapter in the box. I know my NIB Galaxy Nexus from the beginning of this year (from expansys) had been opened. It was to put a charging adapter in the box.
But the fingerprints are strange and suggest it wasn't NIB. eBay aggressively sides with the buyer, so I'm not surprised you won the case.
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Click to collapse
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg

if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.

daddioj said:
no there is no reason to open the box to put the charger in. you put it in the shipping box like a normal person. not open up someones brandnew phone. 100% feedback not there to scam anyone. first time i even opened up a case on anyone. i got my money back and he got his used scratched phone back. i'm glad your fond of 700 dollar used products because i am sure as hell not. and his newly feedback shows other buys saying openbox now. so i'm not the only one
even if they were opened to put a "charger" in state this in the auction number one. and number 2 dont try to reseal the box.
oh and btw hows this for resealing? didnt even try to do a good job lmao look at the double seal. i took this to send to paypal
http://i47.tinypic.com/2zzry2v.jpg
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Damn dude, chill out. You got your money back. Move on.

shook187 said:
if the phone looks new and it had the sticker on the front of the screen, who cares if the box was opened.
Everytime a new device comes out, peoples OCD levels goes up.
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new phone to the market. i want it sealed. and now that you bring up the sticker, the one that goes on the back battery cover fell right off because of dirt. it has nothing to do with OCD. product used. scratches. why should we have to pay full price for it. if you bought a new car and before you got in it. the dealer put a scratch in it would you still take it? lol
---------- Post added at 03:11 AM ---------- Previous post was at 03:10 AM ----------
ericshmerick said:
Damn dude, chill out. You got your money back. Move on.
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i'm chill. just responding to what others post. you chill.

This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
Anyway, glad you got your money back. Not into getting into an idiotic comment war with you. Have a good one and better luck next time.

ericshmerick said:
This is why you buy from a reputable seller (i.e. Newegg). As if "never-msrp" isn't shady enough. Lesson learned, right?
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? newegg? your joking right. there shipping is a joke. always smashed boxes lol. and 2 peanuts in the box. to protect the product. lets not get started on them ha ha :good:

Need quick advice for stolen device

So I bought one earlier this week. I get the notice that it was delivered to front door. I go home quickly only to find it wasn't there. Chalked it up to the contractors working in our complex most likely stole it. Filed a claim with amazon, got a new one deliverd to amazon locker. All is good. Tonight I get home and I see the manual for the unit on my kitchen table. I run and doubl check that it didn't fall out of the box of my new device. Nope. So I send a picture and ask my roomate where it came from. She claims her son just got one a couple weeks ago and she's been looking all over for it so she can return it to his house. So now I fire up a network scanner. I see 2 samsung devices with very similar Mac addresses(one of them being my new device). The names are generic so I can't go off of those. So here is the question, can I get samsung to tell me the serial number based on the MAC address? I'm hoping amazon records serial numbers so I can call her thieving a$$ out.
I have tried connecting via wifi direct and Bluetooth, she must have those off. Any ideas?

Actually if anyone can post the first 4 columns of their MAC address I would like to confirm if other notes are close. Basically the first 4 sets of numbers match on both devices. The last 2 sets differ.

The box should have the IMEI number if its a 3g/4g version. Other than tha you could try android device manager if you activated that on the tablet... It will, if connected to the net, allow you to ring the call tone, wipe and lock the device with a password....

It was taken at delivery so I never set it up. It's wifi only also.

The only other way would be to contact the seller, they might have the serial number on file for warranty purposes, otherwise you return any tablet and then resell on ebay....
The mac address is 00:E3:B2:C2:XX:XX for my 4G P605...

kessomatt said:
So I bought one earlier this week. I get the notice that it was delivered to front door. I go home quickly only to find it wasn't there. Chalked it up to the contractors working in our complex most likely stole it. Filed a claim with amazon, got a new one deliverd to amazon locker. All is good. Tonight I get home and I see the manual for the unit on my kitchen table. I run and doubl check that it didn't fall out of the box of my new device. Nope. So I send a picture and ask my roomate where it came from. She claims her son just got one a couple weeks ago and she's been looking all over for it so she can return it to his house. So now I fire up a network scanner. I see 2 samsung devices with very similar Mac addresses(one of them being my new device). The names are generic so I can't go off of those. So here is the question, can I get samsung to tell me the serial number based on the MAC address? I'm hoping amazon records serial numbers so I can call her thieving a$$ out.
I have tried connecting via wifi direct and Bluetooth, she must have those off. Any ideas?
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Click to collapse
I don't know if I understood you right. So your roommate (or her son) stole your Galaxy Note and her son is living in the same building while she is sharing an apartment with you? If that is the case, I'd try to get a look at the stolen device by asking your roommate by an excuse. You could say that your device is probably defective, because your screen seems yellow-ish and you'd like to compare it to her sons device - should not be a big deal, if he is living in the same building.
Once you have it, you can look at the backside of the Note, where the serial is printed (it's also available in the menu).
Before you do that, you should contact Amazon about the serial ID. I know they print it on the delivery note, so they sure have this information in their system.
I highly doubt that Samsung will hand out the serial number for a given MAC address.

foo said:
I don't know if I understood you right. So your roommate (or her son) stole your Galaxy Note and her son is living in the same building while she is sharing an apartment with you? If that is the case, I'd try to get a look at the stolen device by asking your roommate by an excuse. You could say that your device is probably defective, because your screen seems yellow-ish and you'd like to compare it to her sons device - should not be a big deal, if he is living in the same building.
Once you have it, you can look at the backside of the Note, where the serial is printed (it's also available in the menu).
Before you do that, you should contact Amazon about the serial ID. I know they print it on the delivery note, so they sure have this information in their system.
I highly doubt that Samsung will hand out the serial number for a given MAC address.
Click to expand...
Click to collapse
Sorry man was typing from my phone. Her son does not live there. She claims that the manual I found belonged to him and came over a few weeks ago to show it off(the tablet) but left the manual at our house. I'm trying to get her to fess up to the mystery samsung device on our network but she's denying it still. I sent her screenshots of everything logged into our router.

kessomatt said:
So I bought one earlier this week. I get the notice that it was delivered to front door. I go home quickly only to find it wasn't there. Chalked it up to the contractors working in our complex most likely stole it. Filed a claim with amazon, got a new one deliverd to amazon locker. All is good. Tonight I get home and I see the manual for the unit on my kitchen table. I run and doubl check that it didn't fall out of the box of my new device. Nope. So I send a picture and ask my roomate where it came from. She claims her son just got one a couple weeks ago and she's been looking all over for it so she can return it to his house. So now I fire up a network scanner. I see 2 samsung devices with very similar Mac addresses(one of them being my new device). The names are generic so I can't go off of those. So here is the question, can I get samsung to tell me the serial number based on the MAC address? I'm hoping amazon records serial numbers so I can call her thieving a$$ out.
I have tried connecting via wifi direct and Bluetooth, she must have those off. Any ideas?
Click to expand...
Click to collapse
May be you are just over thinking it.
What kind of people are the accused, are they always strapped for cash, have they ever talked about doing shady things in the past, are they a gadget freak, do they do drugs.
If you say yes to 3 or more of the above......Mat be they did do it.??
You know by asking vendor to many questions you may end up having to turn them in to avoid the vendor and or the police from looking at you for this. They may say you did get it and sold it to them. The vendor may have already went to Samsung to see if it was registered and to who. Ask the suspect if they registered it and if they got all of the perks? And why not if they didn't.
You are between a rock and a hard place....... You almost have to go to the police with your theory.

kessomatt said:
Sorry man was typing from my phone. Her son does not live there. She claims that the manual I found belonged to him and came over a few weeks ago to show it off(the tablet) but left the manual at our house. I'm trying to get her to fess up to the mystery samsung device on our network but she's denying it still. I sent her screenshots of everything logged into our router.
Click to expand...
Click to collapse
So am I understanding correctly... the second device is still in your custody, but now you are pretty sure that your room-mate stole the first one?
It's impossible to say from here obviously but if I understand what you've written correctly then I can see why you're a bit suspicious.

anthropoidape said:
So am I understanding correctly... the second device is still in your custody, but now you are pretty sure that your room-mate stole the first one?
It's impossible to say from here obviously but if I understand what you've written correctly then I can see why you're a bit suspicious.
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Click to collapse
Yes, that is correct. She owns an iphone and I have never seen that samsung device when I used fing or the linksys router software. I check every week or so to make sure no one is leeching our internet. And what are the chances 3 days after the package disappears a user manual shows up on the kitchen table that supposedly belongs to her son who is honestly never there. I have only seen him there once in the past year. 2 weeks she supposedly has been looking for this user manual yet all she had to do was look on the kitchen table.

Personally, I think the OP was quite clear in the order of events. I work as an investigator and an interviewer. The randomness of your roommates son buying the same exact (and very expensive) tablet that most people don't own (hence even the lack of development) is pretty..... well, random. Listen folks... This chick stole his tablet. She was careless and left the manual laying around. If you don't think that's the scenario then you're naive. I had an iPhone stolen from my house and about 3 months later saw a friend who attended a party at my house using MY phone with the same case and the SAME exact old sticker residue on it. He told me that he bought it from a coworker. I snatched it out of his hands and he just walked away without a word. Haven't seen him in my circle of friends since.
The best that you can do is hope that she messes up and flips wifi on. Or, you can ask her son about a feature that you don't quite understand the next time he's there and then wait for weird looks. If sucks for you because Amazon has now added you to a list of potential thieves. Retailers deal with people saying they never "received"an item all the time and is not always legit.
Sent from my SM-P600 using xda app-developers app

shoresteve626 said:
Personally, I think the OP was quite clear in the order of events. I work as an investigator and an interviewer. The randomness of your roommates son buying the same exact (and very expensive) tablet that most people don't own (hence even the lack of development) is pretty..... well, random. Listen folks... This chick stole his tablet. She was careless and left the manual laying around. If you don't think that's the scenario then you're naive. I had an iPhone stolen from my house and about 3 months later saw a friend who attended a party at my house using MY phone with the same case and the SAME exact old sticker residue on it. He told me that he bought it from a coworker. I snatched it out of his hands and he just walked away without a word. Haven't seen him in my circle of friends since.
The best that you can do is hope that she messes up and flips wifi on. Or, you can ask her son about a feature that you don't quite understand the next time he's there and then wait for weird looks. If sucks for you because Amazon has now added you to a list of potential thieves. Retailers deal with people saying they never "received"an item all the time and is not always legit.
Sent from my SM-P600 using xda app-developers app
Click to expand...
Click to collapse
The funny thing is even after asking her about this mystery device on our network she still left the wifi on even through this morning. After I sent one more email this morning with another screenshot I finally saw it disappear from the device list. Still waiting on a response. She is not very bright to begin with so I don’t think she fully understood that I can see what devices are on the network. I saved the MAC address.

So...Why is she still your roommate?
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jaypeezee said:
So...Why is she still your roommate?
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Click to collapse
Long story. I am actually moving in 2-3 months, but she doesn't know it yet. I am friends with the landlord of the place and we carefully planned this out. She has been a headache for both of us since she moved in.
She is missing quite a few marbles and on top of it she destroys the house. Within the first week she fell through the bathroom sink while trying to paint. Filleted her leg while standing in the sink(!) and the paramedics had to haul her off. She tried to blame it on the landlord that because there was a crack in the sink she should not have to pay the medical bills. She also managed to break most of the major appliances at least once.
I live with my 6 year old son and I was planning on moving to a bigger place anyways so rather than giving her the boot and risking her retaliating against either my property or his house we decided to just wait until I leave and he will rent the place out to a single family.

@kessomatt wish you and your son the best - sounds like you've had to deal with a mental woman longer than any human should.
Sent from Galaxy Note 10.1 2014 Edition via Tapatalk.