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new g2 got stolen because of ups's stupidity

I called tmobile a week or so ago and explained my hinge issue. They blew me off so I called corporate. The csr their sent me a new g2. Two days ago ups dropped it infront of my door since I wasn't home. Fast forward to today; I called corp again to ask for a status or at least a tracking number. She told me that it was all ready delivered. And the notes indicate that the dumb ass ups agent just dropped it on my front door n left. She wont be able to send me a new g2 again till some investigation is complete. She mentioned that they will track the serial number of the phone and imei number. If one of my friends or family members have it I will have to pay full price for the device.
Is this true?!?! If some Jack ass I know stole my damn g2 I'm going to have to actually pay for it? What are my rights exactly? Can they really track a phone? If one of my neighbors stole it do I really have to pony up for it?
Thoughts?

first, this incident doesn't surprise me. UPS are worthless scumbags and i personally know many people that have had their **** stolen because of UPS's mess ups like this one. thats why i always have stuff shipped to my work address because there's always someone to take it and sign for it.
second, i don't know about what tmobile said. how would they know if the person that did steal it is your friend? family i can see how that may be possible to determine, but i highly doubt they'll be running background checks and social networking sites on the individual that stole your phone just for the sake of making sure he's not your buddy. i think they said that just to make sure you didn't claim a fake claim just to get another phone out of them, figuring that maybe you'd call later and say oh yeah my buddy picked it up and was holding it for me.

konoplya said:
first, this incident doesn't surprise me. UPS are worthless scumbags and i personally know many people that have had their **** stolen because of UPS's mess ups like this one. thats why i always have stuff shipped to my work address because there's always someone to take it and sign for it.
second, i don't know about what tmobile said. how would they know if the person that did steal it is your friend? family i can see how that may be possible to determine, but i highly doubt they'll be running background checks and social networking sites on the individual that stole your phone just for the sake of making sure he's not your buddy. i think they said that just to make sure you didn't claim a fake claim just to get another phone out of them, figuring that maybe you'd call later and say oh yeah my buddy picked it up and was holding it for me.
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damn... I should have shipped to my work address.
I hope ur right, a part of me wants to know who the bastard is so I can call the cops. But another part of me doesn't want to dish out the 500 dollars for that bit of info.
I figured they were trying to paint me against a wall. To my knowledge tmobile just can't go out and flip a switch that lets them know all the iemi and serial numbers of the phones on their network.

sheek360 said:
Is this true?!?! If some Jack ass I know stole my damn g2 I'm going to have to actually pay for it? What are my rights exactly? Can they really track a phone? If one of my neighbors stole it do I really have to pony up for it?
Thoughts?
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Seems logical. Probably a fraud prevention scheme. It was just a few weeks ago that some idiot suggested in a thread (in this subforum) that he could get two devices by lying to T-mo and claiming his package was never delivered. That's fraud of course, and the thread was locked.
If you think your neighbors or your family members may have taken the package in for you, you better check with them before reporting a missing package.
To my knowledge tmobile just can't go out and flip a switch that lets them know all the iemi and serial numbers of the phones on their network.
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Whenever a phone registers to a cellular network, it has to submit its IMEI and IMSI to the tower. Not only can any cellular carrier know which phones are active on its network at any given time, it can also identify the phone's location at the least to the accuracy of its cell tower density-- even more accurately if using time-delay or signal triangulation.

jashsu said:
Seems logical. Probably a fraud prevention scheme. It was just a few weeks ago that some idiot suggested in a thread (in this subforum) that he could get two devices by lying to T-mo and claiming his package was never delivered. That's fraud of course, and the thread was locked.
If you think your neighbors or your family members may have taken the package in for you, you better check with them before reporting a missing package.
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I spoke to all of them as soon as I hanged up with tmobile. They haven't seen ups nor were they holding my package for me.

I don't understand why you're liable for anything.
The way I understand it, you have a G2 with a loose hinge. You called TMO and they sent you a replacement G2 which was allegedly stolen from your front porch. Soooo you still have your old G2 and you can send that back to TMO to satisfy your $500 debt.
Of course, that leaves you without a phone. Unfortunately, TMO has nothing to do with this. The only recourse you have with UPS is diligently complaining until they give in, or seeing if there was any insurance purchased on the package. If UPS doesn't budge, you're most likely SOL and would have to find out who stole the phone.
Even easier than sending the package to your work is to make sure that whoever sends the package requires a signature on delivery. That way, you know someone in the house receives the package, or if no one's home, they'll leave a tag on your door and you can pick up the package at the distribution center in person.

I'd also like to point out that if UPS stopped dropping packages off and instead required signature for every package, everyone would ***** to high hell about having to be home all the time or having to go to the distribution center.

Ups will trace the package and will locate it. This happens more often than it should. Its often up to the driver if they get a signature or not. The driver will go out there and try to find it with their gps unit before tmobile will act on it. If it was coming from tmo it should be insured and they ought to send you another after its done if they can't find it.
Sent from my T-Mobile G2 using XDA App

Why haven't you made a police report? I mean, T-Mobile and UPS claim it was delivered. They don't seem to try to help you out. You don't have it. It's apparent someone is lying or someone is depriving you of your tangible property. Sounds like a theft. If the officer doesn't write it up as a theft, at the very least your generating a report. It should state you don't' have it and that you never gave permission for anyone to take it. You have been informed by both T-Mobile and UPS of it being delivered to your door step. Provide both phone numbers to the officer for the report, and also the IMEI number if T-Mobile is willing to give it to you. If not an investigator will be able to get it. It might never turn up and the investigator probably won't look to much into. He'll probably just enter a lost article into the system and attach the IMEI / serial number to it. You just need something for the insurance.
If the supervisors sees the officer turning in a report with all that information on it, it'll be hard for it not to be classified as a theft. The last thing it is lost property. It's not lost, its stolen.
If you do pay insurance on the phone, I can't see why it wouldn't be covered.

I had this same problem years back I was replacing a damaged dash and it was taken off my front porch...i have a ups driver who helped me out. He got me a copy of the record where no one signed for the package and i kept a copy of the sticky saying it was left on my porch....i sent them in to t-mobile and it took a few extra weeks but i did receive that dash i was replacing..

Thanks for the help guys. I called the cops. Since I didn't take delivery it still isn't my property. So they can't write me a report. Tmobile will have to dialled 911 on this one it seems.
Ups customer service was no help either. Supervisor said that it was left on the front door and its not their fault, its tmobiles for not asking for a signature with delivery.
By friday I will know what the end result will be, ill report then with their findings.

sheek360 said:
Ups customer service was no help either. Supervisor said that it was left on the front door and its not their fault, its tmobiles for not asking for a signature with delivery.
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I was actually pretty paranoid about this, so I asked T-mo if they could mark the package as signature required (preordered from corporate). I was surprised that the sales rep actually had to ask a manager if this was possible, only to say it is not possible and that if there were any problems I should call them. Pretty surprising that they have no qualms about letting a $500 package be delivered without signature confirmation.

My brother works for tmo and is getting phones sent to his house all the time. One time my phone broke so the new one was sent to his address because I'm under his employee plan. I went to his house to pick up the phone and there was a guy sitting in his truck in front of the house on the phone. When he saw me walk to my bros house he looked surprised and asked me if joshua lived there. I don't know anyone by that name so I told him and he left. 10 minutes later ups shows up.
Now this would be a coinsidense but the next time I had a phone sent to my brothers house I got there and the same truck was there but as soon as the guy saw me he hung up the phone and took off. Sure enough ups arrived within 15 minutes. It seems some ups drivers will tell there buddies when a phone is being delivered (as the boxes say tmobile or htc on them) so that as soon as they delivered them to the house (which their trucks are tracked by gps so they HAVE to go to the location) their buddy grabs the box and leaves.
The driver gets to say it was delivered and then the problem lies with the person who ordered the phone. Shady stuff man.
Lesson learned always be there when a phone is being shipped.
Sent from my T-Mobile G2 using XDA App

phantasybm said:
Now this would be a coinsidense but the next time I had a phone sent to my brothers house I got there and the same truck was there but as soon as the guy saw me he hung up the phone and took off. Sure enough ups arrived within 15 minutes. It seems some ups drivers will tell there buddies when a phone is being delivered (as the boxes say tmobile or htc on them) so that as soon as they delivered them to the house (which their trucks are tracked by gps so they HAVE to go to the location) their buddy grabs the box and leaves.
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Place an order for some gel cases and put some hidden cameras out in front and around your house. Could be fun.

I also like to have stuff delivered to work because I know it will be safe. however, t-mobile said they could only ship it to my home address. when I saw the UPS truck outside, I went out to meet the guy, and he actually asked me for ID. he said, this is a phone so I wanna make sure the right person gets it. I was thankful that he was being conscientious about it. too bad they don't all make that effort.

That sucks. I feel for you.
I recently added my mother to my account and we got her a free, plain jane flip phone. When we ordered it, it said that someone would need to sign for it. Of course my wife and I work so they left the sticky note and I picked it up at the distribution center. When I got the pre ordered, not even released yet, top of the line G2, they just left it on the porch. I don't know, seemed backwards to me.

Damn, sorry man. That really isn't cool. I recently had USPS "lose" my G2 while trying to have it returned. Still haven't heard anything about where it is. Looks like I'll have to file a claim which a lot of people here say USPS claims can take months. I had $500 in insurance, but it's still a pain in the ass. Now I'm not only weary of USPS, but T-Mobile and UPS. T-Mobile would NOT let me return the phone at a store since I pre-ordered. I will never pre-order anything from T-Mobile again.

funkeee said:
The driver will go out there and try to find it with their gps unit before tmobile will act on it.
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lol what?
stupid 10 char limit

aedv said:
I'd also like to point out that if UPS stopped dropping packages off and instead required signature for every package, everyone would ***** to high hell about having to be home all the time or having to go to the distribution center.
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FYI the shipper decides if signature confirmation is required (and if so, they pay extra.) Your only recourse is if a signature was required, but they dropped it off anyway. If so, UPS has to prove who signed for the package.
T-Mobile always flags *MY* packages as signature required. I don't see how this wouldn't be a company-wide policy.

To answer the question of how they know if your friends have it, when I worked as a csr I saw a few cases like that. Every phone shipped they have the imei for, if it activates on the system they know the phone number it activated on. If the number that activated it is in your call records the conclusion is that you know the person that has it. That kind of fraud came to my attention once or twice a month so pretty regularly. It sucks that a few dishonest people muck up what should be a simple process.
Sent from my T-Mobile G2 using XDA App

[Q] Just picked up xoom at Best Buy. Think it might be used?

Hello everyone,
I was just wondering if my supposedly new zoom I just purchased from Best Buy was actually new or a return. It started up like it was new with all the setup stuff. What seemed kind of funny was when a went into my user defined dictionary there was all kinds of foul words in it like it had been used before. also it had software on it that didn't seem like it would come with a new device. Software like Craps, Blacjack, US presidents Trivia, Vampire Trivia just to name a few. Was I sold a used Xoom as New. Thanks for any help.
Keith

My Xoom case was sealed. The Xoom itself was in plastic i hade to take off. And none of the apps you mention was on mine. I have the Wifi Xoom, maybe things is different on the 3g Xoom.
I would consider taking it back.

When you got it, was the seal on the box broken? Did it have the protective film on the screen? If it wasn't like this video when you opened it, I'd say so. And also, was it advertised as completely new, or new condition?

Thanks for Quick reply. I actually never had the box in my hands. I had them put a Zagg screen protector on it. Sales person took it in back room came out with screen protector on it. I think they tried to pull a fast one on me. Some of the words in the user dictionary were f**king bit*h a**hole amoung others.

kbell8653 said:
Thanks for Quick reply. I actually never had the box in my hands. I had them put a Zagg screen protector on it. Sales person took it in back room came out with screen protector on it. I think they tried to pull a fast one on me. Some of the words in the user dictionary were f**king bit*h a**hole amoung others.
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Yes....the games installed were a dead giveaway....they sold you a used one, not even reconditioned, because then they would have wiped the data. Someone returned one for whatever reason, and when they took it in back to put the ZAGG on it, they made the swap for some reason.
I would not even bother with dealing with the sales people...take it straight to the manager and raise holy hell. Say your kid had used it for school, found that language in the dictionary...permanently scarred.......going to sue...blah blah. You will come out with a new one and a case AND a giftcard.

Thanks for the help taking back as soon as they open today. I will raise hell with them. This was way out of line. Those salesmen should be fired!

I also have to get all my personal data off here before I return it what a big waste of time.

kbell8653 said:
I also have to get all my personal data off here before I return it what a big waste of time.
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Be careful not to wipe any of the stuff that was already on there.

I would either get a new one or keep the one you got with benefits as some money back or free accessories.
A returned device should always be sold at a lower price and the customer has to be informed that the unit is a returned one.

On a funny side, tell them you are like Jackie Chan you don't curse and don't use guns, and you felt awfully offended by the words specially when your kids are insulting you because they are too smart for that tablet and found the dictionary before you.
Just sayin....
hope you get some goodies.

definitely a used one. maybe a demo one with salesteam. Great advice by folks above.
I used to bought one Samsung Galaxy Tab from Queens Mall Center the Srpnt Sales booth .
It was the last one but the sales person spinning his head(seriously, he spins his head to show definite yes to my question "whether it is a new one") promising that is a new/unopened one.
And guess what?
When I open Samsung Galaxy for the first time, there was one video in the device shooting the booth manager talking to customer (shooting from the manager's back).
I took it back, and show them the video. (strongest evidence I ever had and no dispute whatsoever).
And as a result of being disgusted, I just returned Samsung Galaxy and not planning to buy anyone from sprint for a while.

Take it back!
i had some isues with 3 xooms that google books were not working as youtube icon.
Well after i research the solution of my problem thanks XDA. i went to buy a new one.
Well the sales person at best buy offered me a new one on a seal box for regular price... and also had offered me an opem item while he said he had opened by mistake idk if it was return or not.
Well he offered me return item for $519.00 so i went for it. i got a girft card back for my remaining balance... abotu $70. i got my self a Motorola case $39.99 and i still have some balance on my gift card.
Until then i havent got any problems with it. was clean though.. like new..
Like peple had mention above you should be able to bring it up to Manager and come out with some freebies and some discounts.. good luck!

make sure you tell the manager it is illegal to sell used items as new. tell them you want COMPLETE satisfaction and a reasonable compensation for your time wasted, aggregation caused by their store and to help restore your trust in best buy. remember that you catch more flies with honey than vinegar. so stay calm, polite but firm and you could walk out with a major win.

I'd skip going to the store all together and write a scathing, but well worded letter to Best Buy corporate including the store number and all the pertinent information. Tell them you and your son were deeply offended by the words found in the dictionary. Make up some scenario where you were typing in a recipe for fudge in a text message and the dictionary suggested "****" as an alternative.
I've been in a few of these situations and have always found that going directly to corporate yields the best results. Do some Google searching or gather some intel at at the Best Buy in question and find out who the regional manager is. This is the information age and people's contact information isn't hard to get. Get people above the retail level involved and heads will roll, especially in the corporate structure where back stabbery and employees screwing eachother over is common place.
EDIT: Threatening legitimate lawsuits is a definite attention getter, and your case seems quite legitimate.

Can't you just match the serial number on the box with the one in the Xoom to verify if it was swapped?
Definitely go in and speak to a store manager. Threaten to call the BBB and while you're at it try and secure an OTG cable.
Sent from my PC36100 using XDA App

gqstatus0685 said:
Can't you just match the serial number on the box with the one in the Xoom to verify if it was swapped?
Definitely go in and speak to a store manager. Threaten to call the BBB and while you're at it try and secure an OTG cable.
Sent from my PC36100 using XDA App
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Agreed, snatch a free otg cable from them while your at it. It will save you a headache later on... plus you deserve it, I'd be pissed.
I'd be even more pissed if i was that Samsung dude up there.
Sent from my Xoom using XDA App

I'd take it back and demand some sort of compensation. You're most certainly not the first user.
Mine was an open-box return, but it was flawless as far as I could tell and they gave me $50 bucks off. At least tell them you want some accessories or a BB gift card or something.

jase33 said:
make sure you tell the manager it is illegal to sell used items as new. tell them you want COMPLETE satisfaction and a reasonable compensation for your time wasted, aggregation caused by their store and to help restore your trust in best buy. remember that you catch more flies with honey than vinegar. so stay calm, polite but firm and you could walk out with a major win.
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I would also advise, while saying this do not start taking your pants off. This did not work well for me after following this posters advice.

so what happened?

Check the serial number on the receipt vs the xoom. Tale tale sign.

Limited Edition 10.1 Glass Separation - What to do?

Hello all. I guess by now you have heard of the glass separation issue with the I/O Limited 10.1 Galaxy Tab?
If not, see hxxp://androidcommunity.com/displays-breaking-on-galaxy-tab-10-1-google-io-limited-edition-20110527/
I was just wondering if others have experienced this yet and what can be done about it?
The upper right corner is the only concern I have on my unit. It is not that bad now, but what about a month from now. Can I glue it myself?
Your thoughts? Thank you all.

I got the same issue. I am about to call Samsung support about it.

fgarcia25 said:
I got the same issue. I am about to call Samsung support about it.
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Can you post your results with Samsung?
Thank you

Mine was separating pretty badly on the top left and right corners. I called Samsung on the number on the bottom of the tablet; they opened a repair ticket and emailed me a UPS prepaid label to send it back.
A week later UPS delivered a replacement unit. One corner is ever so slightly not flush but it's nowhere near as bad as it was and I'm just going to live with that.

Did you get back an IO tab?
Uplinked through my mind

I'm so glad this thread is here. I didn't even know this was an issue/problem. My only concern is will Samsung send me a replacement while I'm working and living overseas in China? Moving in 3 weeks.

reply
yay pie said:
Mine was separating pretty badly on the top left and right corners. I called Samsung on the number on the bottom of the tablet; they opened a repair ticket and emailed me a UPS prepaid label to send it back.
A week later UPS delivered a replacement unit. One corner is ever so slightly not flush but it's nowhere near as bad as it was and I'm just going to live with that.
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Was it again an i/o special edition?

Yes, it was an I/O model. Came in the exact same packaging and everything, just like when I pickd up the first one at I/O.

Has this issue gotten worse for those who have it? I recently purchased a 'used' IO Tab from someone and when I got it I specifically checked for screen separation and noticed none.
Only a few hours into using it I noticed the bend above the port to charge the device. Now I have to make a concious effort not to hold it on that side.
So, did it only get worse, or should I be through the worst at this point and it'll just be a little 'off' from now on out?

I also had that problem, i called them 2 weeks ago and they helped me get a replacement unit, which just arrived yesterday. But the replacement has the screen coming out of the body of the unit worse than the one i sent in. I think it just has a deep manufacturing flaw. Im not even gonna bother sending it in again. a 2 week wait without the tablet just to get another with the same problem... It works fine either way so might just be worth it to hold onto it.

aamzalag said:
I also had that problem, i called them 2 weeks ago and they helped me get a replacement unit, which just arrived yesterday. But the replacement has the screen coming out of the body of the unit worse than the one i sent in. I think it just has a deep manufacturing flaw. Im not even gonna bother sending it in again. a 2 week wait without the tablet just to get another with the same problem... It works fine either way so might just be worth it to hold onto it.
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Well that sucks. I wonder if it's only present in the IO Limited Editions (haven't noticed any complaints from the NYC purchasers). I guess we'll find out in a matter of days.

Retail tab owner here
I bought mine in union square, and I have been monitoring a possible glass separation very carefully. I am happy to report my tab has so far been unaffected by this issue..

Keep in mind all that the Google I/O tabs where all hand made vs the ones being sold now. From my understanding they are fixing the issues. I got my labels just Friday because I got busy. Should be sending mine out tomorrow. Will give you all update on what happens.

fgarcia25 said:
Keep in mind all that the Google I/O tabs where all hand made vs the ones being sold now. From my understanding they are fixing the issues. I got my labels just Friday because I got busy. Should be sending mine out tomorrow. Will give you all update on what happens.
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Please do keep us posted. I'm interested. AnandTech worried me saying the retail version had a better panel.
Sent from my GT-I9100 using XDA Premium App

I'm UK based.*
I called the number on the back of the tab and at first the guy told me that I couldn't get it shipped back to the UK. I asked him to double check and he came back and said that in fact they could send it back to me.*
I gave him my address and all the information and he repeated it back to me and said to wait for the ticket email to confirm.*
When I got the email it didn't have the right address - it obviously was not liked by their system as the road address and town where right but the state was Texas!*
I am also not clear on if I am meant to ship it to them or they are going to pick it up.*
I will call them back shortly and try to sort out the address and clarify but has anyone else spoken to anyone in support about an international return and repair? And if anyone had a direct email for someone at samsung support so I can send them my address in typed form that would be really helpful! Thanks.*

So I called Samsung back and they pushed through the shipping for me.
It turns out their system does have the correct address but the email sent out wasn't formatted for international addresses so that is why it was messed up.
I have scheduled my UPS delivery for Friday (tomorrow)... I didn't include the original box - I wrapped the galaxy tab in lots and lots of bubble wrap and put it in another box as I wanted to keep the original box if I ever decide to resell it in the future and I wasn't sure if I would get the box back.
I just hope that I don't get another new tab back which has the same fault - but I can't complain about Samsung's customer service. They were very very helpful and very very fast! I mean they are paying for international shipping to the US and back again so I am happy

Spinstorm said:
So I called Samsung back and they pushed through the shipping for me.
It turns out their system does have the correct address but the email sent out wasn't formatted for international addresses so that is why it was messed up.
I have scheduled my UPS delivery for Friday (tomorrow)... I didn't include the original box - I wrapped the galaxy tab in lots and lots of bubble wrap and put it in another box as I wanted to keep the original box if I ever decide to resell it in the future and I wasn't sure if I would get the box back.
I just hope that I don't get another new tab back which has the same fault - but I can't complain about Samsung's customer service. They were very very helpful and very very fast! I mean they are paying for international shipping to the US and back again so I am happy
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Fantastic news man. Keep us posted please. Looks like I'll have to send mine in someday soon.
Sent from my GT-P7510 using XDA Premium App

I had the screen separation problem as well. I called up Samsung and after numerous calls I was able to ship mine to Samsung and have it replaced. I just received the tablet yesterday and it came with a completely different build than the one I received at Google IO. One difference was that I didn't have the option to select the stock Android wallpapers like I had with my previous unit. The only option I had for wallpapers were ones that Samsung provided. The build didn't seem as "buggy" as the one I got at Google IO but it's a little disconcerting that there are so many builds of 3.0.1 for the same device from the same manufacturer. Also I swear the device seems thicker than the one I got at Google IO. I'll need to compare it with my friend's iPad 2 to be sure.

oracleicom said:
I had the screen separation problem as well. I called up Samsung and after numerous calls I was able to ship mine to Samsung and have it replaced. I just received the tablet yesterday and it came with a completely different build than the one I received at Google IO. One difference was that I didn't have the option to select the stock Android wallpapers like I had with my previous unit. The only option I had for wallpapers were ones that Samsung provided. The build didn't seem as "buggy" as the one I got at Google IO but it's a little disconcerting that there are so many builds of 3.0.1 for the same device from the same manufacturer. Also I swear the device seems thicker than the one I got at Google IO. I'll need to compare it with my friend's iPad 2 to be sure.
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How long did the process take? How's the build quality on the new unit?
Sent from my GT-I9100 using XDA Premium App

Beware: Best Buy BF Eee Pads

I started having problems with the power button, so i went today to get it replaced and to my surprise the SKU had change and they told me they couldn't replace the unit because the one they have was different. I asked the lady to call the store manager and she confirmed that I had to pay the difference because the one the sold on black Friday was build with cheaper components "can I get a lol?" I had to get a general manager involved and even after that I had to call the store I originally bought the transform from and get that General manager involved too.... well tomorrow I'm getting a new one. will see. Hopefully no one else has to go trough this.

LOL at the "build with cheaper components". IIRC there was another member who had to RMA two BB TF due to power button also.

What's the sku?

swissross said:
What's the sku?
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the new one is Model: TF101-A1| SKU: 2475916

I'm glad BB's UK failure and market exit has come as quickly as they came. Crook banditos.
Sent from my Nexus S using xda premium

The Best Buy "X1" was just the A1 with a different SKU to prevent price matching.
They frequently pull the same shady maneuver.

I've been playing around with dead units I've managed to obtain. It appears that there are some units with the bezel power button being prone to go out of alignment with the inside electronic power button. Press it a certain way and it goes out of alignment, causing it to not pop back out and you end up with a stuck power button.
To fix, you have to take out the bezel and realign it. Kinda a pain, really.

I hate best buy, i came believe they get away with crap like this and sku changes to avoid price matching.
Sent from my SAMSUNG-SGH-I777 using xda premium

Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .

Rumbleweed said:
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
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Would be quite illegal for refurbs to be sold at retail as new.
Sent from my ADR6400L

Rumbleweed said:
Another possible explanation for the X1. Factory refurbs, Search the early forums and you will see there were lots of TF's returned for various reasons, dup orders, light bleed, battery draining ( eventually fixed) or just played with and did not like. I am sure these were not scrapped, but rather retested and sold at a discount .
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Agreed. I just bought a TF as a present for someone. Brand new from buy.com. Or supposed brand new from buy.com. There was a seal on top of a broken seal. It was a returned unit.
Anyway, I turned it on, played around with it. OMG, after dealing with over a dozen ips display devices, this one has the least light bleeding I've ever seen! Bluetooth, wifi, gps, everything works! The system works great. What's more, I managed to overclock it to 1.6 during my test runs. And the device feels 100% solid. No creaks or anything. I even applied several torque tests and nothing budged.
Whoever the dumbass that returned this almost perfect unit. Haha.

I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
Tomorrow Il will filing a complaint with the better business bureau.

Vertig0 said:
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
Tomorrow Il will filing a complaint with the better business bureau.
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You do realize that the BBB is a private organization, and that best buy couldn't care less what the BBB thinks, right? It's just another method of control of the masses.
Gotta admit the move made by best buy is pretty slick, though. Change the model number so people can't exchange it.

Is it already past the Holiday return period? But if it is past...then you could look into the thread that goes into how to correct the problem that you have with your power button. Assuming that it's the same problem you have.

goodintentions said:
You do realize that the BBB is a private organization, and that best buy couldn't care less what the BBB thinks, right? It's just another method of control of the masses.
Gotta admit the move made by best buy is pretty slick, though. Change the model number so people can't exchange it.
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I know it's a private company, but it's not the first time I have use them. Trust me they don't want a record of unresolved issues.

SiNJiN76 said:
Is it already past the Holiday return period? But if it is past...then you could look into the thread that goes into how to correct the problem that you have with your power button. Assuming that it's the same problem you have.
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Yes, still under the return period, that's why I want to get it replaced. Once I have access to a computer I will check that post thx!

Vertig0 said:
I just came back from the store and there was a different manager and he said he was not going to exchange my tablet... He said it was because the one they sold on BF had an older version of Android. I know its just retarded.
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This is right up The Consumerist's alley. Get a little internet attention. They love Best Buy stories.

Same thing happened to me with my NetBook in August

I work for Best Buy... sadly they do change SKUs quite frequently. The added letters/numbers on the end of models typically involves some kind of feature change on the unit.

I would not take no for an answer. Keep talking to someone higher up until you get a replacement. Does your local news agency have someone you take complaints to and they investigate it?
If they tell you it has a different version of android on it laugh at the idiot in their face then walk over to the display unit and show them its the same version.

Very memorable experience with google

Very unique and quite entertaining experience for me. I have ordered two pieces of Nexus 4 a month ago and apparently my package went missing so for a few weeks i have been communicating with Google to resolve the issue and they ended up giving me refund. In the meantime, I bought Nexus 4 from eBay because i did not want to wait for another 4 weeks or something but someone from my apartment leasing office (that is what i am guessing at least) just knocked on my door and handed over the package last week! I am guessing UPS guy just dumped it at leasing office or wrong apartment unit. Anyway, i didn't want them anymore so i contacted Google to take them back but they just told me to dispose them since they are already disabled. I am guessing the IMEI is totally blocked so it is completely blocked for any use. My question is what do you guys think i should do with them? I am pretty sure i cannot activate these phones in any part of the world so do i really have no option besides giving them to my friends as a gift and f their day up? Any suggestion?

qwerty1324 said:
Very unique and quite entertaining experience for me. I have ordered two pieces of Nexus 4 a month ago and apparently my package went missing so for a few weeks i have been communicating with Google to resolve the issue and they ended up giving me refund. In the meantime, I bought Nexus 4 from eBay because i did not want to wait for another 4 weeks or something but someone from my apartment leasing office (that is what i am guessing at least) just knocked on my door and handed over the package last week! I am guessing UPS guy just dumped it at leasing office or wrong apartment unit. Anyway, i didn't want them anymore so i contacted Google to take them back but they just told me to dispose them since they are already disabled. I am guessing the IMEI is totally blocked so it is completely blocked for any use. My question is what do you guys think i should do with them? I am pretty sure i cannot activate these phones in any part of the world so do i really have no option besides giving them to my friends as a gift and f their day up? Any suggestion?
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Interesting story. I wonder why they'd say just dispose of them? That's odd. You can always turn them on and use the wifi and internet connectivity for browsing, etc. You can also use them to play music, games, etc. You don't have to sign on with google in order to use them and I really don't see how they could have blocked the IMEI to not work on a cellular provider either, unless it was with t-mobile and they have some sort of communications with them..
Unless of course this whole post is simply a seed to get PM's in order to sell the units to some poor soul and scam them? Which I figure it is.

VoiD_Dweller said:
Interesting story. I wonder why they'd say just dispose of them? That's odd. You can always turn them on and use the wifi and internet connectivity for browsing, etc. You can also use them to play music, games, etc. You don't have to sign on with google in order to use them and I really don't see how they could have blocked the IMEI to not work on a cellular provider either, unless it was with t-mobile and they have some sort of communications with them..
Unless of course this whole post is simply a seed to get PM's in order to sell the units to some poor soul and scam them? Which I figure it is.
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Why would anyone PM me to buy disabled phone and how is it scam when i already told everyone it is disabled :cyclops:

qwerty1324 said:
Why would anyone PM me to buy disabled phone and how is it scam when i already told everyone it is disabled :cyclops:
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I dont know much about the disable story, wheather or not it can be actived again. I heard somewhere that they can change the IMEI. Buying a disable-phone can be cheaper than buying a normal one (I hope). Or someone can buy it for the parts in the phone such as the front, back cover... btw, how much would you like to sell it

Better not talking about changing the IMEI number as it's illegal.

I don't thing this is an IMEI disabling thing. they would have to do it worldwide for every carrier for that to make sense. I'm guessing they can actually do some some of remote disabling once the device is connected to the internet.

Keep them as spare parts .
Sent from my Nexus 4 using xda app-developers app