My 6P got reboot after updating couple of apps on Google Play - Nexus 6P Q&A, Help & Troubleshooting

I upgraded to Android 7.0 for about one month and all looks OK, just eating my battery quite a lot.
But this morning after updating couple of apps on Google Play, my phone got reboot couple of times.
Anyone got the same issues and know which app causes this?

Related

Google Earth - Hows yours?

Noticed that Google Earth had recently come available on the marketplace for the Desire.
I have it installed but am unable to use it properly as my desire seems to randomly reboot whilst using it.
1st time I fired it up I zoomed in one level to find only a black screen and then it rebooted.
2nd time I tried I managed to zoom in to my location and then it just rebooted with no black screen this time.
I updated to the OTA update that HTC pushed out the same day so was wondering if anyone else is experiencing similar issues or whether my update has gone sour and should hard-reset.
Also (very weirdly), while I was downloading Google Earth my phone was on charge and downloading over GPRS and the device become very hot. The device actually rebooted whilst doing this as well and got stuck on the HTC boot screen after vibrating at me 4 or 5 times. This happened twice so I unplugged the power and seemed fime after that.
So what am I looking at here? Google Earth problem? OTA update has partially broken my phone? Faulty charger/faulty device?
Phone was running absolutely fine up until that OTA update and Google Earth install......
UPDATE: Ok it seems my phone is rebooting whilst on charge as well no matter what im running, seems to get extremely hot. Looks like my issues could be a dodgy OTA update. Anyone experienced the Google Earth issues i've stated though?
i cant find the Google earth on my market place.. I'm in vietnam now..how can i install this app?
Try this
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no problems here, i've the official ota update no costum rom installed.
Thanks......
Working fine here. I had it installed before the OTA update and everything is working nice and smooth.
Google Earth appeared in my market only 2 days after the update. I downloaded and it seems to be working fine, no issues. I have an unlocked unrooted Desire
Just installed earth on my updated unbranded unmoded desire and it works fine, I believe others have the same charging issue as you though.
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Sent via the XDA Tapatalk
Couldn't install the SDK6 version on my HTC Desire. It started installing but broke at the end, and left 92 images of icons in my photo gallery.
I'm having problems as well. The official link to mobile installation doesn't work, and I cannot find it on market either. Very annoying!
The .apk linked above does not seem to install either. Any other ideas, anyone?
installed it on stock rom no problem, used ut for a couple of days and deleted it, taking up to much space !
UPDATE:
I uninstalled Google maps updates because I thought it might be a very similar program and therefore interfering with Earth installation - and it worked!

[Q] Strange glitch in Play Store when updating apps

Hi all,
I have a problem with the Play Store on my Nexus 7 what is bugging me since I got the device and that I never experienced on any other Android device I own(ed). This problem has been present from the beginning with any version of Android (got the Nexus 7 with 4.2.1 and got the 4.2.2. update quickly) and Play Store. Even the brand new 4.0 version that has been rolled out just yesterday (the bright one with the new tile design) showns this error.
The problem is this: in 3 of 4 cases when I hold my device in portrait mode and start play store and update an app, the screen constantly "flashes" every second while downloading, it´s that graphical "zoom in" effect that you get when you open an app. The problem is that I can´t leave this screen with the "back" button, it simply doesn´t work and the page keeps on flickering and showing that strange effect. Only the "home" button helps. After downlaoding and installing the update, everything woks fine.
What I already tried to get rid of the problem (none of them did help, though..):
- deleted cache and data from paly store, uninstalled update of play store, so Android reinstalled updates
- tried new version 4.0 of play store
- deleted, rebooted and reinstalled gmail account on Nexus 7
Anyone experienced this glitch? Any hints on how to solve this?
Thanks a lot,
Markus
Try stopping Downloads and Download Manager in Apps > All and clearing cache and data for them. Then reboot and try Play again.
My nexus been doing the same thing since new but in landscape mode only, annoying, but never bothered me too much. I just try to remember to keep portrait mode while updating.
Sent from my Nexus 7 using xda premium
Exact same issue here's. No idea what's causing it
Sent from my Nexus 7 using XDA Premium HD app
samo samo
Kusie said:
Hi all,
I have a problem with the Play Store on my Nexus 7 what is bugging me since I got the device and that I never experienced on any other Android device I own(ed). This problem has been present from the beginning with any version of Android (got the Nexus 7 with 4.2.1 and got the 4.2.2. update quickly) and Play Store. Even the brand new 4.0 version that has been rolled out just yesterday (the bright one with the new tile design) showns this error.
The problem is this: in 3 of 4 cases when I hold my device in portrait mode and start play store and update an app, the screen constantly "flashes" every second while downloading, it´s that graphical "zoom in" effect that you get when you open an app. The problem is that I can´t leave this screen with the "back" button, it simply doesn´t work and the page keeps on flickering and showing that strange effect. Only the "home" button helps. After downlaoding and installing the update, everything woks fine.
What I already tried to get rid of the problem (none of them did help, though..):
- deleted cache and data from paly store, uninstalled update of play store, so Android reinstalled updates
- tried new version 4.0 of play store
- deleted, rebooted and reinstalled gmail account on Nexus 7
Anyone experienced this glitch? Any hints on how to solve this?
Thanks a lot,
Markus
Click to expand...
Click to collapse
mine does same thing, portrait or landscape. every time the download pct increases, causes flash on right-side text. also did in v.3 of store.
PIA! Tried clearing cache and data, no change.
dond624 said:
mine does same thing, portrait or landscape. every time the download pct increases, causes flash on right-side text. also did in v.3 of store.
PIA! Tried clearing cache and data, no change.
Click to expand...
Click to collapse
This still happening for you all? Mine is pretty bad on my new nexus 7. Never noticed it before.
flicker
belogical said:
This still happening for you all? Mine is pretty bad on my new nexus 7. Never noticed it before.
Click to expand...
Click to collapse
I've been playing with roms and kernels lately, settling on Buttered Grouper 4.2.2 with Franco kernel r65. Just noticed the other day that Play Store flickering is gone. Coincidence?
Dond624
This has been happening since I got the Nexus on release day. Thought it was normal behavior LOL. Completely stock -> Stock 4.3 ROM rooted/M-Kernel a61.
belogical said:
This still happening for you all? Mine is pretty bad on my new nexus 7. Never noticed it before.
Click to expand...
Click to collapse
Wow, it´s still present on the NEW Nexus 7 ? Unbelievable, maybe time to jump off the Nexus bandwagon ... most people think it´s a huge advantage to have a nexus and always the newest android version, but to me it´s more and more a disadvantage. When 4.3 came out half of my apps stopped working, and i had to wait several days and even weeks (heck, some are STILL not compatible with 4.3) to use them again...

Nexus 6p freezing a lot

I enrolled to beta programa like 3 weeks ago and everything was just fine, but yesterday after some apps updated the phone started freezing a lot, all the apps started crashing especially WhatsApp and Instagram, when I unlock the phone it takes like 5 seconds, also a lot of times when I go to the home screen after writing something, the keyboard stays on screen and it doesnt hides, I dont know what is happening, if someone could help me I would thank it a lot.
Juandos23 said:
I enrolled to beta programa like 3 weeks ago and everything was just fine, but yesterday after some apps updated the phone started freezing a lot, all the apps started crashing especially WhatsApp and Instagram, when I unlock the phone it takes like 5 seconds, also a lot of times when I go to the home screen after writing something, the keyboard stays on screen and it doesnt hides, I dont know what is happening, if someone could help me I would thank it a lot.
Click to expand...
Click to collapse
Don't mean to scare you, but that is exactly what was happening to me right before going into an unrecoverable bootloop. Nothing I tried revived the device, although there have been some that have been able to. I ended up RMA'ing my device as nothing I did brought it back to life. You might be in a different situation but just giving you a heads up.
*Bump*
Stock 7.1.1 and rooted here. I've been on the official 7.1.1 release for our 6P's since early December, and for the past week or so, I've been experiencing freezing as well. I'd be in the middle of typing in Hangouts, streaming music in the car via bluetooth and Spotify, or just waking the phone up from sleep. For the past few days, I've been getting 3-4 freezes per day.
On rare occasions, I've left the phone alone to settle, and it returns to normal, but more times than not, a hard reset is the only 'fix'; until the next freeze.
I reluctantly wiped the phone, unrooted, flashed stock 7.1.1 and re-rooted all via NRT last night. The phone froze again this morning coming off the charger...
Granted, it decided to restore 528mb's worth of WhatsApp history as soon as I unplugged it (why it didn't restore on charger overnight is beyond me though). Will update if it freezes again.
The phone runs butter smooth with zero issues other than these freezing occurrences though. MO, the 6P is the best all-rounded phone currently available, even if it's a year old already.
Appreciate any help or suggestions!!
That's odd try ex kernel and over clock or try HEBF manager on play store
Quick update. Couldn't bear the multiple freezes per day, so I called Google to ask for help. Apparently I've done everything I can on my end (including a factory reset and updating to the latest firmware), so they sent out a replacement 6P to me free of charge. They'll also be covering the courier/shipping costs for my old 6P too. Fantastic customer service. Kudos to them!! I called them Tuesday morning (20th Dec) Australian time, and received my replacement 6P Friday afternoon (23rd Dec). Very quick indeed
Half a day after setting up my replacement 6P, including updating to 7.1.1, I started getting the same symptoms as my old 6P. Freezing, unresponsiveness, etc. Persisted for another day and had enough. I've since done a full wipe and downgraded back to the final 6.0.1 release, and it's been stable as a rock for 3 days now. No freezes, lagginess, nothing.
So I deduce it might actually be a software issue with 7.1.1, and not a hardware problem. It appears a growing number of Pixel and Pixel XL users are also experiencing random freezes on their new phones running 7.1.1 too...
Looks like I'll stick with 6.0.1 until Google makes a formal announcement and something is done about 7.1.1. I've missed Xposed and GravityBox too, so 6.0.1 is all good. Most importantly, it's stable
Had you ever tried booting into safe mode to see if maybe an app was causing the issue? Maybe a compatibility issue between an installed app(s) and 7.1.1
redduc900 said:
Had you ever tried booting into safe mode to see if maybe an app was causing the issue? Maybe a compatibility issue between an installed app(s) and 7.1.1
Click to expand...
Click to collapse
Thanks for the pro tip. I did consider doing that with the replacement 6P, but the only apps that I had installed were the stock Google ones that came with 7.1.1, WhatsApp, Facebook, Twitter, Instagram and SwiftKey. I just assumed if such popular apps were the cause, a lot more people would have pinpointed them as the problem?
I did however read a few users claiming SwiftKey to be the culprit prior to RMA'ing my old device, but even after uninstalling that from my old phone, I was still getting the freezing issues.

WiFi Hardware issues?

So, i've had my Nexus 10 since launch, and stopped using it about a year or so ago because the wifi basically became unusable in terms of speed and disconnects.
I tried updating, flashing Cyanogen etc to rule out potential software issues, yet still it's knackered! Currently i'm trying to install Speed Test from the app store, and it reached to 5% then crashed. Tried updating google play services, it downloaded "72kb", then froze for 2 minutes, then changed to 1.14MB and currently hasn't updated for 5 minutes
Is this a known issue, anything you guys can suggest to help debug it?
sg86 said:
So, i've had my Nexus 10 since launch, and stopped using it about a year or so ago because the wifi basically became unusable in terms of speed and disconnects.
I tried updating, flashing Cyanogen etc to rule out potential software issues, yet still it's knackered! Currently i'm trying to install Speed Test from the app store, and it reached to 5% then crashed. Tried updating google play services, it downloaded "72kb", then froze for 2 minutes, then changed to 1.14MB and currently hasn't updated for 5 minutes
Is this a known issue, anything you guys can suggest to help debug it?
Click to expand...
Click to collapse
Try my post #162 "Fixed slow wifi" in [ROM][manta][UNOFFICIAL] Resurrection Remix for Nexus.

How do I diagnose a random reboot?

Is there any way to figure out what's causing a random reboot?
I'm rooted, running A-O Rom, which is almost stock Android 8.
I got a random reboot when I used the camera the other day (it took about 5 pics and then rebooted).
Today I got a random reboot in the middle of playing "Words With Friends."
I've never had any issues with these apps before. Since it was today and 3 weeks ago, I doubt it will happen again soon, but I don't want it to happen again at all, especially since I'll be going on vacation soon and needing it for pics/alarm clock/phone/etc.
Any suggestions?
baldybill said:
Is there any way to figure out what's causing a random reboot?
I'm rooted, running A-O Rom, which is almost stock Android 8.
I got a random reboot when I used the camera the other day (it took about 5 pics and then rebooted).
Today I got a random reboot in the middle of playing "Words With Friends."
I've never had any issues with these apps before. Since it was today and 3 weeks ago, I doubt it will happen again soon, but I don't want it to happen again at all, especially since I'll be going on vacation soon and needing it for pics/alarm clock/phone/etc.
Any suggestions?
Click to expand...
Click to collapse
Could be just Oreo. Im on stock temp root and get random reboots, way more then nougat.
I ran A-O's 8.0 for almost a year without any reboots...
Any other ideas from anyone on how to diagnose this? or fix this?

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