Is it just me Huawei is ignoring or is it the whole middle Eastern region?
Why are they taking so long to push these updates?
Any way to contact Huawei team specifically for this problem.
Don't wanna mail customer service as they will just say what they always say.
"We are working on it, you will get this update in the near future".
Maybe you can try this method to debrand your phone and update from Europe...
http://forum.xda-developers.com/honor-7/general/firmwares-updates-official-beta-plk-l01-t3428454
jerryhou85 said:
Maybe you can try this method to debrand your phone and update from Europe...
http://forum.xda-developers.com/honor-7/general/firmwares-updates-official-beta-plk-l01-t3428454
Click to expand...
Click to collapse
Thanks. I know about rebranding but my question is still the same
Honor 5X forum has a similar discussion. Why is middle Eastern customers treated as the least favored by Huawei?
Either they should push the updates together for EU and ME or at most should have a delay of a month or so?
I just want to get this to Huawei that customers are talking about it and they should try to make their service a bit better for all.
muradulislam said:
Thanks. I know about rebranding but my question is still the same
Honor 5X forum has a similar discussion. Why is middle Eastern customers treated as the least favored by Huawei?
Either they should push the updates together for EU and ME or at most should have a delay of a month or so?
I just want to get this to Huawei that customers are talking about it and they should try to make their service a bit better for all.
Click to expand...
Click to collapse
Maybe the market share in ME is less than Europe... a business consideration.
jerryhou85 said:
Maybe the market share in ME is less than Europe... a business consideration.
Click to expand...
Click to collapse
Well, China already had its mobile boom, now India is an emerging market for cellphone sales...
Even if we say, ME customers have less market share, that is gonna change in 4,5 years max. A brand is all about brand loyalty.
If existing customers are not satisfied, how can we suggest new customers to adopt the brand.
As an example, if someone asks me of buying honor, for sure I will tell them update delays and compare it to other brands which are not biased.
muradulislam said:
Well, China already had its mobile boom, now India is an emerging market for cellphone sales...
Even if we say, ME customers have less market share, that is gonna change in 4,5 years max. A brand is all about brand loyalty.
If existing customers are not satisfied, how can we suggest new customers to adopt the brand.
As an example, if someone asks me of buying honor, for sure I will tell them update delays and compare it to other brands which are not biased.
Click to expand...
Click to collapse
It's common for late upgrade from brand to brand. SONY and Samsung have been alwasy late for new upgrades across regions too, not even mention HTC who barely upgrade...
jerryhou85 said:
It's common for late upgrade from brand to brand. SONY and Samsung have been alwasy late for new upgrades across regions too, not even mention HTC who barely upgrade...
Click to expand...
Click to collapse
I never faced these problems as i always used China specific Roms before... Honor 7 is my first device which is not a Chinese model.
As for Samsung and Sony, which region do you think is updated the last? Or is it random?
Also if EU update was pushed later than ME, don't you think, a lot of users would have raised the same question?
Problem is, ME customers, imo, are not so interested in what's happening with updates and why?
EU customers, on the other hand, delve more into the details and in hows and whys?
Its been a day since this post and not a single ME honor 7 customer has come along to voice his/her opinion...
muradulislam said:
I never faced these problems as i always used China specific Roms before... Honor 7 is my first device which is not a Chinese model.
As for Samsung and Sony, which region do you think is updated the last? Or is it random?
Also if EU update was pushed later than ME, don't you think, a lot of users would have raised the same question?
Problem is, ME customers, imo, are not so interested in what's happening with updates and why?
EU customers, on the other hand, delve more into the details and in hows and whys?
Its been a day since this post and not a single ME honor 7 customer has come along to voice his/her opinion...
Click to expand...
Click to collapse
I remember my SONY Xperia Z always has Hong Kong/Singapore releases first. China region is alwasy slower.
I think it's still a new thing for Chinese companies to release upgrades for international market, so still some issues inbetween.
Why bother? Just debrand and at the end of the day you have the most updated H7 it can be.
Problem solved. And it´s better than going around trying to find answers only Huawei knows and doesnt tell.
zinko_pt said:
Why bother? Just debrand and at the end of the day you have the most updated H7 it can be.
Problem solved. And it´s better than going around trying to find answers only Huawei knows and doesnt tell.
Click to expand...
Click to collapse
Well said, actually I have too much time on my hands these days. Spend it surfing XDA all day long and when can not find anything to do, try to find new ways to keep myself busy:laugh:
If you want to see if ME people cares for new updates or not, check HonorArabia twitter account, most of the twits are about the updates.
We can choose any other brand since all of the brands are available in the markets, it's huawei's loss.
Sent from my iPhone using Tapatalk
haneya said:
If you want to see if ME people cares for new updates or not, check HonorArabia twitter account, most of the twits are about the updates.
We can choose any other brand since all of the brands are available in the markets, it's huawei's loss.
Click to expand...
Click to collapse
Great:good:. Huawei needs to know that we care...
Sent from my PLK-L01 using XDA Labs
Just got a reply from Huawei Pakistan and they want me to take my phone to a service center to get the updates.
Well, I am gonna debrand my phone tomorrow... Can't wait more to get my updates.
Thanks all for being in the discussion
Sent from my PLK-L01 using XDA Labs
And then Huawei Pakistan just think there was no problem after all, as you didn't show up to get updates and the problem lives on:good:
HonorCasper said:
And then Huawei Pakistan just think there was no problem after all, as you didn't show up to get updates and the problem lives on:good:
Click to expand...
Click to collapse
Lol... Yeah, that's why I did not debrand after all.
Sent from my PLK-L01 using XDA Labs
muradulislam said:
Lol... Yeah, that's why I did not debrand after all.
Click to expand...
Click to collapse
That's good mate, what did u do?:fingers-crossed:
Sent from my Huawei PLK-L01 using XDA Labs
Well I started a thread to find out what I did wrong but no replies till now
http://forum.xda-developers.com/honor-7/general/honor-tool-skipped-step-t3473876/page1
Sent from my PLK-L01 using XDA Labs
muradulislam said:
Just got a reply from Huawei Pakistan and they want me to take my phone to a service center to get the updates.
Well, I am gonna debrand my phone tomorrow... Can't wait more to get my updates.
Thanks all for being in the discussion
Click to expand...
Click to collapse
Honor 5x got its MM update for Middle east yesterday. Honor 7 also will get it soon. Patience is the key.
vsriram92 said:
Honor 5x got its MM update for Middle east yesterday. Honor 7 also will get it soon. Patience is the key.
Click to expand...
Click to collapse
Well, honor 7 already has MM for middle east but the EU already got B371 and B380 with bug fixes and improvements while ME customers are still waiting.
The actual question is, why are we treated as the least favored?
Sent from my PLK-L01 using XDA Labs
muradulislam said:
Well, honor 7 already has MM for middle east but the EU already got B371 and B380 with bug fixes and improvements while ME customers are still waiting.
The actual question is, why are we treated as the least favored?
Click to expand...
Click to collapse
Think in this way. You are atleast favoured..
My variant has no updates. Still remaining as it is when I get it. They said not to expect updates too.
Cos there are only 2 to 3 persons expecting update for this variant. Preference will be given based on the expectations raised by that particular model users.
Devs are working on the priority of the regions. Everyone wont get the update at the same time. It takes time to develop for a particular region, add language support to it, satisfy the carriers, satisfy and accompany the sponsors, compatibility to sponsor apps., Etc.
The above mentioned factors takes more time for Middle East and even Malaysian variant.
We can't blame a single entity for getting late update.
Related
http://getsatisfaction.com/huaweiindia/topics/android_2_3_when_for_ideos_x5
angelos22 said:
http://getsatisfaction.com/huaweiindia/topics/android_2_3_when_for_ideos_x5
Click to expand...
Click to collapse
Huawei Cares (Customer Support) 1 day ago
Not any specific date, but it will be by September end or in October.
Cheers!
Click to expand...
Click to collapse
good news...So we wait some weeks more!
Arent the custom roms already running 2.3? so.. why such a big deal haha?
Because the official 2.3 it's supposed to have all the bug fixes that are much needed (low volume in calls, low mic recording, crappy BT audio in calls, screen-lag issue fixed, sensor lag fixed, wifi tethering etc etc)
katu2006 said:
Because the the official 2.3 it's supposed to have all the bug fixes that are much needed (low volume in calls, low mic recording, crappy BT audio in calls, screen-lag issue fixed, sensor lag fixed, wifi tethering etc etc)
Click to expand...
Click to collapse
Also lets hope for fixed wifi and data connection dropouts and USB tethering
i think the earliest we get it will be december
classic "you can expect this on ...." "we re working on it" patterns
http://translate.google.com/translate?sl=el&tl=en&js=n&prev=_t&hl=el&ie=UTF-8&layout=2&eotf=1&u=http%3A%2F%2Ftechblog.gr%2Fmobile%2Fhuaweix5-android-2-3-9882%2F&act=url
techblog.gr has infos for the update too. says will have the update on upcoming months.
I would suggest you to forget about official 2.3 Cause they have NO interest in making it cause it's stupid to work on things that are already on sale and they have newer models..they just don't give a damn about customers or their older phones. They may do 2.3 if they release or have any new model with similar hardware - so then maybe.. I don't see any reason why they should want to release 2.3
I believe they are going to release it as some models already have the upgrade.
Just be patient.
Sent from my Huawei u8800 using XDA App
Blefish said:
I believe they are going to release it as some models already have the upgrade.
Just be patient.
Sent from my Huawei u8800 using XDA App
Click to expand...
Click to collapse
which ones have UPGRADE? not just 2.3 but upgrade from 2.2 ?
Tommixoft said:
I would suggest you to forget about official 2.3 Cause they have NO interest in making it cause it's stupid to work on things that are already on sale and they have newer models..they just don't give a damn about customers or their older phones. They may do 2.3 if they release or have any new model with similar hardware - so then maybe.. I don't see any reason why they should want to release 2.3
Click to expand...
Click to collapse
They HAVE TO DO coz google says so. There has been some problems on giving support to the old models with htc, samsung etc so google make some deals with them.
Eventually there would be an update but sure they dont give a damn to us so we would wait alot for this.
Sent from my Desire HD
It can't come soon enough, sad to be reading about this new deLay. Totally sucks. How come they don't use some of the code already made available by DZO/Stockwell/geno on their Oxygen/CM/Miui ROMs?
I don't think HW by themselves will make 2.3 for U8800, coz they launched U8800 pro. Maybe we can take ROM from it in a future.
i hope they really gonna release it!
I highly doubt that there is going to be any offical 2.3 update.
It will come belive me. They said in the end of the year. So be a little patient.
Sent from my Huawei u8800 using XDA App
I think companies will soon realise that some customers will no longer purchase their tech if there is an insufficient upgrade path.
I wont be buying another Huawei soley due to the slow/lack of support for almost all models within a few months of their release.
Why would I buy a new computer if it wont be upgradable to the next OS within a few months?
A computer running early ubuntu can still easily be upgraded to the lastest no problem, most companies nowadays worry about support first and about the tech later and i'm starting to get that way about phones, dont want to constantly change tech only because the support is ****.
Sure i understand the profit motive to make people buy new phones every 6 months, but its just getting a bit ridiculous when your talking about $500 phones especially in these economic times, if they put a big sticker on the outside of the box saying 'NO SUPPORT AFTER 6 MONTHS' i'm sure they wouldnt sell as well, everytime I see a Huawei box I just imagine that sticker on the front now
droiduser said:
I wont be buying another Huawei soley due to the slow/lack of support for almost all models within a few months of their release.
Click to expand...
Click to collapse
I'm agree with you on that part!
I've been saying the same thing...I'll NEVER buy a Huawei product again! No matter how cheap it will be...Now I know why it's cheap...
Huawei CMO said 2.3 ROM would be released.
according to Huawei CMO's official weibo (chinese twitter), 2.3ROM will definately be released, but still, no specific date.
weibo.com/1100856704/xpo1BuZgt
translate.google.com/translate?hl=en&sl=auto&tl=en&u=http%3A%2F%2Fweibo.com%2F1100856704%2Fxpo1BuZgt
Hi everyone, just wanted to let you know that a new OTA update (B151) was pushed out for honor 5X KIW-L24. This is a staged rollout, so it could take up to a week to reach your device. The full update.app file will be posted on the official support site soon. We are also waiting on the correct, updated kernel source to be posted as well. Thank you everyone that provided feedback and helped test this release.
More info: http://club.hihonor.com/us/blog.31/honor-5x-receives-new-software-update.771
wimbet said:
Hi everyone, just wanted to let you know that a new OTA update (B151) was pushed out for honor 5X KIW-L24. This is a staged rollout, so it could take up to a week to reach your device. The full update.app file will be posted on the official support site soon. We are also waiting on the correct, updated kernel source to be posted as well. Thank you everyone that provided feedback and helped test this release.
More info: http://club.hihonor.com/us/blog.31/honor-5x-receives-new-software-update.771
Click to expand...
Click to collapse
That's some good news for honor 5x community.
Specially waiting for updated kernel source.
Thanks huawei for supporting us!
Is this mm?? Also are you abandoning your other variants?? We didn't even get the b140 update... Wth??
Sent from my KIW-L21 using Tapatalk
Faheemarif252 said:
Is this mm?? Also are you abandoning your other variants?? We didn't even get the b140 update... Wth??
Sent from my KIW-L21 using Tapatalk
Click to expand...
Click to collapse
It's 5.1.1 ?
can anyone be so kind as to capture the OTA file and post link please?
wimbet said:
Hi everyone, just wanted to let you know that a new OTA update (B151) was pushed out for honor 5X KIW-L24. This is a staged rollout, so it could take up to a week to reach your device. The full update.app file will be posted on the official support site soon. We are also waiting on the correct, updated kernel source to be posted as well. Thank you everyone that provided feedback and helped test this release.
More info: http://club.hihonor.com/us/blog.31/honor-5x-receives-new-software-update.771
Click to expand...
Click to collapse
its so unfair that l21 and l22 models are left behind.
wimbet said:
Hi everyone, just wanted to let you know that a new OTA update (B151) was pushed out for honor 5X KIW-L24. This is a staged rollout, so it could take up to a week to reach your device. The full update.app file will be posted on the official support site soon. We are also waiting on the correct, updated kernel source to be posted as well. Thank you everyone that provided feedback and helped test this release.
More info: http://club.hihonor.com/us/blog.31/honor-5x-receives-new-software-update.771
Click to expand...
Click to collapse
How about updating your european devices as well, or is it just a fact what i'm assuming, that being that Honor doesn't give jack-**** about Europe?
I don't think you can fault Honor for trying to fight there way into the western market. There competing against big-boy established companys.
Anyways the updates aren't much of anything, if they don't update to marshmallow with all the other varients, I could see being disappointed
Supertacomonkeyexplosion said:
I don't think you can fault Honor for trying to fight there way into the western market. There competing against big-boy established companys.
Anyways the updates aren't much of anything, if they don't update to marshmallow with all the other varients, I could see being disappointed
Click to expand...
Click to collapse
Seeing the way they're handling updates so far for this device, I have my doubts if Europe or anyone else is going to get Marshmallow any time soon... Also I don't care who they have to fight against, if you can't keep up, don't step up, it's that simple.
jadephyre said:
Seeing the way they're handling updates so far for this device, I have my doubts if Europe or anyone else is going to get Marshmallow any time soon... Also I don't care who they have to fight against, if you can't keep up, don't step up, it's that simple.
Click to expand...
Click to collapse
I don't know the numbers...... But did they sell 1 phone in Europe and 10 million in the US? I know that sounds extreme, but makes good business sense to support the majority.
We don't know what the software team at honor is anyway, could be one person handling variants and a whole team handling the states.
The phone has only been released for a short time and we know they are working on updates, so they haven't ditched the development.
Just saying be patient because you haven't had a update "NOW"
We have a working CM ROM anyways, why would you want to use stock?
Supertacomonkeyexplosion said:
I don't know the numbers...... But did they sell 1 phone in Europe and 10 million in the US? I know that sounds extreme, but makes good business sense to support the majority.
We don't know what the software team at honor is anyway, could be one person handling variants and a whole team handling the states.
The phone has only been released for a short time and we know they are working on updates, so they haven't ditched the development.
Just saying be patient because you haven't had a update "NOW"
We have a working CM ROM anyways, why would you want to use stock?
Click to expand...
Click to collapse
I don't WANT to use stock, but it would be nice to receive other updates like bootloaders etc. before I make the switch to CM13. Seeing as that is unlikely though, i'll switch before the Weekend is over.
jadephyre said:
I don't WANT to use stock, but it would be nice to receive other updates like bootloaders etc. before I make the switch to CM13. Seeing as that is unlikely though, i'll switch before the Weekend is over.
Click to expand...
Click to collapse
Agreed.
I'm coming from a Oneplus One ,and its great to have dialect between an actual manufacturer and user.
Supertacomonkeyexplosion said:
Agreed.
I'm coming from a Oneplus One ,and its great to have dialect between an actual manufacturer and user.
Click to expand...
Click to collapse
has anyone actually gotten the update yet ? I sure could use the Download URL
clsA said:
has anyone actually gotten the update yet ? I sure could use the Download URL
Click to expand...
Click to collapse
Haven't seen it either, sorry.
I'm sticking with the CM builds right now, which are working great.
I just couldn't get used to MIUI/EMUI.
---------- Post added at 10:30 AM ---------- Previous post was at 10:26 AM ----------
Arobase40 said:
If Honor/Huawei is wanting to compete against big-boy established companies, then he has to offer better and quicker support !!!
I left Asus and Samsung because of the bad firmware support and I just hope Honor/Huawei is NOT just following the same way...
Click to expand...
Click to collapse
Totally agree. I just think its to soon to judge the rollouts yet.
We know that they are working on updates, I hope they continue.
Other than bands and languages, isn't software the same? ROMs for L24 with B140, work on L21 and L22. However, the US version only comes with 2GB RAM, whereas other variants come with 3GB from what I've heard.
jim262 said:
Other than bands and languages, isn't software the same? ROMs for L24 with B140, work on L21 and L22. However, the US version only comes with 2GB RAM, whereas other variants come with 3GB from what I've heard.
Click to expand...
Click to collapse
Only Chinese version is 3gb... While all other variants like l21 etc are 2gb
Sent from my KIW-L21 using Tapatalk
For anyone asking about device variants from other regions, please visit hihonor.com to be directed to your regional site. For example, I see that India has also started their beta for Android M - http://club.hihonor.com/in/topic-971
I have no received any update yet to 151. Wonder whats taking so long.
The updates are merely security updates. They are being pushed by regions. There is little to no change in the UI between 140 and 151, but there is some more bloat. Additional apps like Kindle and Amazon, which you may or may not want.
KrypticKyle said:
I have no received any update yet to 151. Wonder whats taking so long.
Click to expand...
Click to collapse
All OTAs are staged rollouts. They release to more devices each day, and can take up to a week to complete.
The full firmware file is available for anyone to manually install - http://www.hihonor.com/us/support/details/?DOC_ID=78043
It's official
https://community.zteusa.com/community/blogging/blog/2016/08/10/did-somebody-say-bootloader
But it looks like only for US Axon 7, not the EU version:
"the U.S. versions of the Axon Pro and the Axon 7 will have their bootloader unlocked upon request here on Z-Community!"
I try to speak with EU support but they don't answer, also not on Twitter.
After I read how big bugs the Axon 7 got, I will 100% not order one with looked bootloader...
Klanac89 said:
It's official
https://community.zteusa.com/community/blogging/blog/2016/08/10/did-somebody-say-bootloader
But it looks like only for US Axon 7, not the EU version:
"the U.S. versions of the Axon Pro and the Axon 7 will have their bootloader unlocked upon request here on Z-Community!"
I try to speak with EU support but they don't answer, also not on Twitter.
After I read how big bugs the Axon 7 got, I will 100% not order one with looked bootloader...
Click to expand...
Click to collapse
I think those forums are only for the USA version. I also read somewhere that the US version has all the bands that the EU version has except 28 I think, so it might be better to get the US version. Do they also not have EU forums? It seems as though ZTE is focusing only on the US which is a little bit annoying.
Nothing, I try it with mail and Twitter... no forum, no support, even nobody know, when the release date is :/
Klanac89 said:
Nothing, I try it with mail and Twitter... no forum, no support, even nobody know, when the release date is :/
Click to expand...
Click to collapse
I try to be optimistic but honestly no international support is just sad, I was waiting for some good news but this just doesn't feel like it.
Release date was 27.07, I'm so happy for now, because I don't get one and it looks like I will not order one. ZTE lools like OnePlus at the first days
Klanac89 said:
Nothing, I try it with mail and Twitter... no forum, no support, even nobody know, when the release date is :/
Click to expand...
Click to collapse
reddrago said:
I try to be optimistic but honestly no international support is just sad, I was waiting for some good news but this just doesn't feel like it.
Click to expand...
Click to collapse
This from @AeRoSpaceman ZTE-USA Community
Re: System Update is available - 8/9 - B20 MR
aerospaceman
aerospaceman Employee Aug 10, 2016 10:04 AM
mrbigscreen Here is all I know. We have no control over ZTE in the EU. They are a separate division from us. I know that we have contacted them to try to get some information to help EU users out here. They are in control of your builds and updates and when you will receive them. As soon as we hear any information from them it will be posted to this community. I wish I had better news for you.
Click to expand...
Click to collapse
Looks like every part of the globe have separate divisions,
Hope you guys can get any news soon.
That's ****. Looks like us version will have better support from zte. The European division of zte is really bad. They didn't know about anything....
Gesendet von meinem HT3 Pro mit Tapatalk
Good for me
nuklid said:
That's ****. Looks like us version will have better support from zte. The European division of zte is really bad. They didn't know about anything....
Gesendet von meinem HT3 Pro mit Tapatalk
Click to expand...
Click to collapse
This is the first time I see something like this. Send a mail to a big company and no answer Even small chinese companys work better/faster than the "EU division" of ZTE. No updates, no support, 450€ and this is it.
klanac8901 said:
This is the first time I see something like this. Send a mail to a big company and no answer Even small chinese companys work better/faster than the "EU division" of ZTE. No updates, no support, 450€ and this is it.
Click to expand...
Click to collapse
My cheap homtom ht3 has an open bootloader and they have the roms on their site....
Getting more and more pissed off that the USA are receiving a lot better support, better stock OS and now an unlocked bootloader!!!
Many users would think that it would be a worldwide unlock but no USA only!! WTF is going on ZTE.
Try it. ZTE Deutschland (Germany) don't know, what support mean. Maybe you guys got luck with UK or Italy (maybe Spain).
I'm happy!!! Thank you ZTE. This phone will be a beast!!!
Sent from my ZTE A2017U using Tapatalk
Well I will be going to USA nexts month, now I have evrn a harder timr should I get a axon 7 a Nexus 6p or a Oneplus3 mmmm. Anyways great news and lets hope it gets better for EU.
If you need a phone immediately and you don't want to save money, the Nexus 6P
If you dont need a phone immediately, wait for the new Nexus and either get that (a statistical marginal improvement over the current Nexus) or get the Nexus 6P which should have a sizeable drop
rikin93 said:
Getting more and more pissed off that the USA are receiving a lot better support, better stock OS and now an unlocked bootloader!!!
Many users would think that it would be a worldwide unlock but no USA only!! WTF is going on ZTE.
Click to expand...
Click to collapse
IIRC, the EU has laws in place that would require ZTE to honor the Passport 2.0 warranty even if they provided a bootloader unlock. The US has no such laws in place; this means that ZTE can get out of supporting unlocked phones in the US, but not in the EU. If they hold firm on the warranty going away upon unlock, the EU will likely never receive a bootloader unlock.
I'm quoting a user who contacted Honor UK asking about the EMUI 5.1 update
johnhux7 said:
I have been taking to Honor UK on hangouts.
Honor has no plans to release EMUI 5.1 at the MO.
They also said about the promice of updates :
"The "promise" was a Honor US thing. No European countries were part of that."
They also said :
"The Honor 8 is due to get an update soon. As to what's in that again no info."
These are exact copies of what they said.
Will post more when they say more
John
More quotes
"We are committed to updates, we just don't want to be caught out by publishing press releases with timescales in."
"The whole deal with XDA again was a US, neither Honor US or XDA consulted us before announcing the relationship."
John
Sent from my Honor 8 using XDA Labs
Click to expand...
Click to collapse
I hope that this thread will be noticed by the Huawei/Honor community managers, and that they'll take full responsibility for all the false claims and misleading motto about supporting the Dev community (that includes releasing proper source code) + 2 years updates + XDA partnership.
We need an explanation.
A note to the forum moderators: Please do not remove this thread or censor it as it's our sole way to be noticed by Honor team.
It would be great to have some reply from @Honor UK (Verified), @HonorUSA or @Rox_Honor, but I don't think we will be that lucky...
morpheus302 said:
I'm quoting a user who contacted Honor UK asking about the EMUI 5.1 update
I hope that this thread will be noticed by the Huawei/Honor community managers, and that they'll take full responsibility for all the false claims and misleading motto about supporting the Dev community (that includes releasing proper source code) + 2 years updates + XDA partnership.
We need an explanation.
A note to the forum moderators: Please do not remove this thread or censor it as it's our sole way to be noticed by Honor team.
Click to expand...
Click to collapse
ViCioPT said:
It would be great to have some reply from @Honor UK (Verified), @HonorUSA or @Rox_Honor, but I don't think we will be that lucky...
Click to expand...
Click to collapse
I'm in the Honor H8 fut and there has been no talk of any updates only security patches are in the works and their released untested
Interesting read here >> http://m.androidcentral.com/heres-why-huawei-launching-p10-canada-not-us
Sent from my Nexus 6P using Tapatalk
morpheus302 said:
I'm quoting a user who contacted Honor UK asking about the EMUI 5.1 update
I hope that this thread will be noticed by the Huawei/Honor community managers, and that they'll take full responsibility for all the false claims and misleading motto about supporting the Dev community (that includes releasing proper source code) + 2 years updates + XDA partnership.
We need an explanation.
A note to the forum moderators: Please do not remove this thread or censor it as it's our sole way to be noticed by Honor team.
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This is really good.
It's exactly why I posted the messages that i did so people know exactly what's going on.
Us taking about our selfs doesn't come up with facts and that's what we need FACTS.
I will keep messaging them and will keep posting what is said.
We need to email them on mass and let them know just how we all feel about this
John
Sent from my Honor 8 using XDA Labs
What's their email you use for US? I'll send them a message. I'm about to switch back to my Moto g.
brownd7380 said:
What's their email you use for US? I'll send them a message. I'm about to switch back to my Moto g.
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Email them through your hicare app
Sent from my Honor 8 using XDA Labs
Yepp, disappointing. My last Honor personally, will move to another brand.
I'm a big fan of the Honor/Huawei camera, its the best out of all brands I've used including Apple, but they need to improve the updates and release the kernel source. For a moment I was close to selling the Honor 8 and getting a OnePlus for a better software experience, but I managed to go jump through hoops to manually update the phone.
I paid $280 for my Honor 8. I have been nothing but happy with it. If you don't like it, move on to something else honestly.
tekkitan said:
I paid $280 for my Honor 8. I have been nothing but happy with it. If you don't like it, move on to something else honestly.
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If you got your phone for a good price and you're happy with it, it's good for you. This thread exposes some facts and its aim is to get a "minimal" support from Huawei. So, maybe we'll move to something else 'honestly' in a near future. But many users can't afford it
Don't get it. People are calling some underpaid support guy on the customer level, mostly not really tech avid guys and quite uninformed and than believe what they're saying? Honestly?
There is only one department for outside communication. And you never talk to them. Relax and don't believe what so [email protected] guy is saying you, as they often get informations even later than the customers.
nivity said:
Yepp, disappointing. My last Honor personally, will move to another brand.
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I know what you mean. Though, I like my honor 8 phone but their support is by far the worst . I ask questions in their community forum site and hardly ever get any responds . And, I even wait a few days for an answer, still nothing . To me that's not acceptable . It would be different if I were asking my question here on a non Honor website but my questions are direct to them, unacceptable PERIOD
Dude905 said:
I know what you mean. Though, I like my honor 8 phone but their support is by far the worst . I ask questions in their community forum site and hardly ever get any responds . And, I even wait a few days for an answer, still nothing . To me that's not acceptable . It would be different if I were asking my question here on a non Honor website but my questions are direct to them, unacceptable PERIOD
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Lol it's the same even with supposed top brands like Samsung your calling a call center usually from another country that has only been trained to tell you how factory reset your phone from settings or from a button combo. If that doesn't solve it you are usually directed to send your phone back for warranty if it is under warranty or pay to fix your phone. So it's not just honor brand.
Yeah, I like the hardware especially at the price but software support is too poor for me to ever consider Honor again. Too many bugs and too few fixes.
It's the same on every single brand. My last was LG V10. A very pricy device. But no updates, not even security updates in time. I was expecting this for a 650€ device. On the H8 I got Nougat right after I booted it. And it was only 360€. Quite good. I'm disappointed by the closed source policy though. They promised more and that's why i didn't get the bq devices with some kind of Cyanogen on it. Still not sure if it was a wise decision.
faeArai said:
It's the same on every single brand. My last was LG V10. A very pricy device. But no updates, not even security updates in time. I was expecting this for a 650€ device. On the H8 I got Nougat right after I booted it. And it was only 360€. Quite good. I'm disappointed by the closed source policy though. They promised more and that's why i didn't get the bq devices with some kind of Cyanogen on it. Still not sure if it was a wise decision.
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I had to ask Honor UK to release the source code for the kernel more forcefully than i'd like to ask any company. I guess the only way for the community to get something out of Honor is to ask them many times.
colliflower1107 said:
I had to ask Honor UK to release the source code for the kernel more forcefully than i'd like to ask any company. I guess the only way for the community to get something out of Honor is to ask them many times.
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Yes your so right there.
We need to put pressure into them in order to get what we need.
They do response to messages in Thier Google+ groups
droidboy29 said:
Lol it's the same even with supposed top brands like Samsung your calling a call center usually from another country that has only been trained to tell you how factory reset your phone from settings or from a button combo. If that doesn't solve it you are usually directed to send your phone back for warranty if it is under warranty or pay to fix your phone. So it's not just honor brand.
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That maybe so . I wouldn't need another phone for a few years . When that day does come I will make sure beforehand which company provides a good phone and support, one thing is for sure it wouldn't be Huawei
I want Security updates once a month.
B360 has the patches from three and a half months ago.
That's...crap, honestly.
I'm not asking for shiny new features and the latest version of Android. Those would be great, but EMUI 5.1's not horribly out of date. Security fixes so my data's not stolen or device ****ed up are kind of important.
I sent an e-mail to huawei to ask about this. Here is the reply:
Dear XXX,
We widely appreciate your preference and hope you are doing well. We thank you for contacting us and for showing interest on our products.
We kindly inform you that the update for the Mate 9 to oreo was already released, this update might vary depending the country, continent, location and carriers.
Please wait.
If you have any further questions do not hesitate to give us a call to 888.5HUAWEI / 888.548.2934 english/spanish: monday – sunday 7:00 am – 9:00 pm (CST).
We thank you for contacting Huawei Technical Support, we remain at your service.
J.C.A.
However I couldn't find a proved oreo firmware for us mate 9 (C567). How about you guys?
fairyland4ever said:
I sent an e-mail to huawei to ask about this. Here is the reply:
Dear XXX,
We widely appreciate your preference and hope you are doing well. We thank you for contacting us and for showing interest on our products.
We kindly inform you that the update for the Mate 9 to oreo was already released, this update might vary depending the country, continent, location and carriers.
Please wait.
If you have any further questions do not hesitate to give us a call to 888.5HUAWEI / 888.548.2934 english/spanish: monday – sunday 7:00 am – 9:00 pm (CST).
We thank you for contacting Huawei Technical Support, we remain at your service.
J.C.A.
However I couldn't find a proved oreo firmware for us mate 9 (C567). How about you guys?
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Theres already a thread regarding the C567 Oreo update, if youre up for the task theres a way you can install it
https://forum.xda-developers.com/mate-9/how-to/mate-9-c567-t3705915
XERO_Racer said:
Theres already a thread regarding the C567 Oreo update, if youre up for the task theres a way you can install it
https://forum.xda-developers.com/mate-9/how-to/mate-9-c567-t3705915
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Can the C567 Oreo could install with Firmware finder, I tried all of them, they are not approved to be installed. I don't want to unlock my phone, it is not safe.
"already released" yeah, officially everywhere BUT the USA version.
I think Huawei is just going to cut their losses that the US government pressured AT&T to bail.
Oh well... Huawei's loss, & if they do, the Mate 9 will be the LAST of the 3 Huawei phones I will buy. No support/updates without having to jack around with it, I'm done.
No approved update
fairyland4ever said:
Can the C567 Oreo could install with Firmware finder, I tried all of them, they are not approved to be installed. I don't want to unlock my phone, it is not safe.
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There isn't any "approved" update yet, it seems that the us version will probably be the last to get it if at all.
---------- Post added at 09:59 AM ---------- Previous post was at 09:57 AM ----------
p51d007 said:
"already released" yeah, officially everywhere BUT the USA version.
I think Huawei is just going to cut their losses that the US government pressured AT&T to bail.
Oh well... Huawei's loss, & if they do, the Mate 9 will be the LAST of the 3 Huawei phones I will buy. No support/updates without having to jack around with it, I'm done.
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It's their loss, without any support or updates they will kill any possibility of breaking into the us market, this is my last Huawei phone as well.
revjamescarver said:
There isn't any "approved" update yet, it seems that the us version will probably be the last to get it if at all.
---------- Post added at 09:59 AM ---------- Previous post was at 09:57 AM ----------
It's their loss, without any support or updates they will kill any possibility of breaking into the us market, this is my last Huawei phone as well.
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same here..coming from samsung and I thought they were bad with updates. You can see on their facebook page people are asking about the update but all they say is wait for it for the last few months and yet they keep on saying they are committed to providing U.S. customers with best possible products and experiences.
It also makes no sense because the Oreo update that's on firmware finder (360) is fantastic. I've been using it since Friday and so far not a single bug or hiccup. My battery life is also better than on Nougat. I haven't even bothered with root this time. I'm on track for 9 hours of SOT on this charge without any special tricks or constantly managing location services and syncing (previously I would get 7.5 hours but I was disabling services and turning off location when not in use). They did a great job with the update. Release it already!
ximage said:
same here..coming from samsung and I thought they were bad with updates. You can see on their facebook page people are asking about the update but all they say is wait for it for the last few months and yet they keep on saying they are committed to providing U.S. customers with best possible products and experiences.
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tim.malone said:
It also makes no sense because the Oreo update that's on firmware finder (360) is fantastic. I've been using it since Friday and so far not a single bug or hiccup. My battery life is also better than on Nougat. I haven't even bothered with root this time. I'm on track for 9 hours of SOT on this charge without any special tricks or constantly managing location services and syncing (previously I would get 7.5 hours but I was disabling services and turning off location when not in use). They did a great job with the update. Release it already!
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Well afaik huawei isnt the best company on updates.. Been in huawei quad xl before and i thought they already changed but i guess i was wrong. Sad.
This is my first Huawei. Previously mostly had LG phones. The way LG did it was they just stopped supporting the phones seemingly at random, or whenever they determined it wasn't worth the effort. Usually leaving a few large bugs in the last release (such as a terrible battery drain in the last Marshmallow release for the G4, with no way to downgrade). That makes some business sense I guess (not using the resources). In this case, Huawei already developed the update. In fact, there are two version of Oreo for US Mate 9s on Firmware Finder. They've already spent the money. Well, hopefully they'll make it official soon and they're just ironing out some bugs.
Burned*Snow said:
Well afaik huawei isnt the best company on updates.. Been in huawei quad xl before and i thought they already changed but i guess i was wrong. Sad.
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tim.malone said:
This is my first Huawei. Previously mostly had LG phones. The way LG did it was they just stopped supporting the phones seemingly at random, or whenever they determined it wasn't worth the effort. Usually leaving a few large bugs in the last release (such as a terrible battery drain in the last Marshmallow release for the G4, with no way to downgrade). That makes some business sense I guess (not using the resources). In this case, Huawei already developed the update. In fact, there are two version of Oreo for US Mate 9s on Firmware Finder. They've already spent the money. Well, hopefully they'll make it official soon and they're just ironing out some bugs.
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I hope so because their not so old phones wont just get updates before
Guys am new to Huawei device so how do i update my mate 9 (L29C185) to oreo. System updater shows my phone is up to date.
Should I update using Firmware Finder (FF)?, if i update to oreo using FF is there any problem? Or should i wait till i get OTA? Please hlp...
i guess the reason Huawei make US market the last one for the rom update , was want to make sure there is no bugs when the time to do the OTA for US market which is a major one for Huawei. so i am also waiting for OTA
Guess they are holding off "officially" until after the U.S. release of the Mate 10?
p51d007 said:
Guess they are holding off "officially" until after the U.S. release of the Mate 10?
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They are and if it is on feb then our updates will come march eventhough their official oreo updates were already released in asia december... Man thats 4 months lol
Burned*Snow said:
They are and if it is on feb then our updates will come march eventhough their official oreo updates were already released in asia december... Man thats 4 months lol
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I decided to rebrand to C432 and get the oreo update, I am tired of waiting, the cell phone has 1-2 years lifetime, I don't want to waste my life to stay with buggy EMUI 5.0 . EMUI 5.0 US B190 has a lot of bugs, and the security pack is April 2017, and the battery can rarely last for a whole day. Rebrand to C432 and enjoy smooth and battery-saving system.
fairyland4ever said:
I decided to rebrand to C432 and get the oreo update, I am tired of waiting, the cell phone has 1-2 years lifetime, I don't want to waste my life to stay with buggy EMUI 5.0 . EMUI 5.0 US B190 has a lot of bugs, and the security pack is April 2017, and the battery can rarely last for a whole day. Rebrand to C432 and enjoy smooth and battery-saving system.
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I don't understand this, I never had any battery problems when I was with Nougat, majority of the users on Nougat are satisfied with the battery life, yes there's some bugs on EMUI 5.0 but not enough to cause any major issues, are you sure you didn't do all the steps like back tracking on what apps were installed and etc.?
I only upgraded to Oreo for the security patch and for curiosity reasons, been having a good device experience so far
Stock mate9 here. I'm getting 7-9 hours sot. It is the best phone I've ever owned as far as battery goes. I just can't kill this thing in a day. I YouTube, game, hotspot, social, maps, and everything else.
XERO_Racer said:
I don't understand this, I never had any battery problems when I was with Nougat, majority of the users on Nougat are satisfied with the battery life, yes there's some bugs on EMUI 5.0 but not enough to cause any major issues, are you sure you didn't do all the steps like back tracking on what apps were installed and etc.?
I only upgraded to Oreo for the security patch and for curiosity reasons, been having a good device experience so far
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When it was on EMUI 5, the android system consumed most of the power, after rebrand and upgrade to emui 8, battery and everything is amazing!
Finally got the official update on my US unlocked Mate 9 a little bit ago! Hopefully everyone else that has been chomping at the bit to get it and didn't want to use FirmwareFinder, etc. will see it soon
Got my update at 9am this morning, performance is definitely a lot better