Database Users

Problems with the screen..

Hey ive been having problem with my screen everyonce in a while and am wondering if anyone else has faces the same issues.
The problem is that sometimes my screen all of a sudden goes from its normal stae to some weird light blueish full screen type thing now when it does this you would think that the phone hanged or something but no it hasnt it works perfectly u just can see what the hell ur doing( ive even recieved calls in this state) i tried resetting it but still no go but if i take out the battery and wait a min or 2 and then turn it on again it would show the screen properly for a few seconds and then go weird all over again.now when it does this by trial and error i leared that if i press on the down key area ( the button under the screen ) and squeez the area it then clears up sometimes for a few seconds only so i redo it an then it works perfectly for a week or 2 or 3 then it does it again.
Anyway question is anyone have any idea whats up with it? and should i be thinking of dumping the set on someone before if stops working permenantly or should i jus live with it ( im cash strapped and dont think i can get any other phone with the kind of functions this one has with the money id get from selling this one)

well try and open it and disconect and then connect the screen to the board...just to make sure put a paper clip over it so it doesn't come off...if that doesn't work...dump it on someone

Random screen blank problem

My HD suddenly developed a problem where the screen will sometime not turn on when come out of standby, or after soft-reset. When this happens, I noticed that the phone is still working because you can feel the feedback from the virtual buttons. The screen is just blank.
I tried hard-resetting it but during the process when the phone goes to reset, the screen goes blank again but the phone continues to function.
I think it is a hardware problem as when I soft-reset it, the "smart mobility..." screen does not even comes on. The phone just continues to boot up.
This only happens randomly and I cannot reproduce it everytime. I am concern that if I sent it for service, they might not be able to reproduce the problem and send it straight back.
I am from Sydney Australia so the only authorised repairer is Fonebiz.
Anyone has experience dealing with them?
Do they have tools to diagnose the problem even if they cannot reproduce the problem? I suspect the motherboard is faulty.
I really like my HD and this is just painful! Any comments or advise will be much appreciated.

I have the exact same problem which I mentioned: here though after some time I had the additional issue that the screen would come on but with an upside down mirror image, and sometimes when that happened it would also look very low res or pixelated or whatever.
I just mailed it off to a repair center in the Czech Republic. Hopefully they will be able to reproduce the problem. It was getting to the point where it would rarely turn on correctly.

ekitel said:
I have the exact same problem which I mentioned: here though after some time I had the additional issue that the screen would come on but with an upside down mirror image, and sometimes when that happened it would also look very low res or pixelated or whatever.
I just mailed it off to a repair center in the Czech Republic. Hopefully they will be able to reproduce the problem. It was getting to the point where it would rarely turn on correctly.
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Actually I also have the problems with upsidedown screen and the low res/faded effect.
Please keep us posted with the service.

I have the same problem and it's getting worse and worse. Today it happend around 20 times. And at the moment it doesn't even happen anything although I had it some seconds ago in my hands. I turned screen off, put it on the desk and now nothing, even no vibration, just dead...

-db- said:
I have the same problem and it's getting worse and worse. Today it happend around 20 times. And at the moment it doesn't even happen anything although I had it some seconds ago in my hands. I turned screen off, put it on the desk and now nothing, even no vibration, just dead...
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Same happened to me, had to send it off for repair. Problem with the main crcuit board. All fixed now.

garybeaman said:
Same happened to me, had to send it off for repair. Problem with the main crcuit board. All fixed now.
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So they are able to fix it? Gives me hope again

If the problem happens often and can be easily reproduced, it should be easy to fix. Problem with mine is that it only happens once or twice a day. I might have to wait a bit before sending it for service. Luckily I still have 10 months on my warranty.

forumx said:
If the problem happens often and can be easily reproduced, it should be easy to fix. Problem with mine is that it only happens once or twice a day. I might have to wait a bit before sending it for service. Luckily I still have 10 months on my warranty.
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Ok then I send it in, because now it happens all the time. Just have to leave it some minutes and then it's black again :-(

ive been having the same problem, try this:
go to setings - system - power - advanced
untick "turn off device if not used for"
seems to have worked for me

scar88 said:
ive been having the same problem, try this:
go to setings - system - power - advanced
untick "turn off device if not used for"
seems to have worked for me
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Click to collapse
Yeah sure that works but then the phone is always on so your battery gets drained real fast, not?

Screen goes Black - Stuck

I am having this problem for last 1 week or so. My Touch HD screen won't turn on, stays black but in the background it's working. it's responding to touch gestures. vibrates when i press call,end, home buttons. I have installed My Mobiler, so i can see the screen in my PC but it's all black in phone. Sometime it comes back in few minutes and sometime it takes hours. I have tried hard reset, different roms, stock rom, stock spl, updated radios but nothing so far. Is it a Software issue or is it hardware based?
Thanks in Advance.

anyone?.......

happens to mine to.... do u drop urs? mine drops quite often when i get out the car.. it has scars..
im thinking of sending it off..

supasye said:
happens to mine to.... do u drop urs? mine drops quite often when i get out the car.. it has scars..
im thinking of sending it off..
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no i don't think i have ever dropped mine.
I have tried everything i can think of, it just started happening about 10 days ago. It's getting worse now, screen stays black for hours, even restarting the phone doesn't help.

This actually happened to mine as well, and I was very close to sending it back under warranty. However I removed the battery & SD Card overnight and tried phone again. This time it rebooted fine with screen working properly. Try this and see if it works.
The problem with the HD is its not very well put together and a number of people have had issues with motherboards & faulty/loose connections with the screen resulting in the symptoms you are experiencing.
If has since happed again and I decided I couldn't wait so I took device apart and fixed loose connections again.
Under no circumstances should you try this unless you are 100% comfortable and know what you are doing as opening up device will void your warranty

dead screen!!!

hi all
the screen goes into black and cant be used anymore i can heir the ringing of calls and i can touch the screen to hangup, after 30 to 40 mints the screen return back to work for while then the problem comes again and it goes from it self! yesterday i face the same problem and it take long time to return the screen back more than 3 hours! and the screen comes for while it come back to black and so on. even if i reboot my phone the problem not solve!
my phone is android 4.3 not rooted but unlocked bootloder.
sorry for my little English :angel:

The fact that it persists through a reboot would suggest a hardware issue. Perhaps the display cable has come loose? Does moving the phone affect the screen at all?

korockinout13 said:
The fact that it persists through a reboot would suggest a hardware issue. Perhaps the display cable has come loose? Does moving the phone affect the screen at all?
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the screen doesn't close unless i close it. the screen just close when i push the button or when it sleep.
moving the phone doesn't affect!

Won't turn on

I got my phone yesterday, and it was working for about 18 hours. All of a sudden I picked it up at work and it is no longer turning on. I tried plugging it into the charger, holding volume up + power, holding volume down plus power, but nothing worked. Has anyone else had this issue? I called Google support and they are going to send a new phone, but this doesn't give me a lot of confidence in this phone.

someone on reddit posted something similar. ended up RMA'ing the device as well. not sure what's up with this scenario - loose battery maybe?

Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.

shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
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Click to collapse
Use a sim adapter

shaklee3 said:
Google is sending a replacement unit. It really sucks because I cut my sim to be nano from the nexus 5, so I can't go back to my old phone at all.
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Click to collapse
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.

jaidev.s said:
Use a sim adaptor
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Thanks. I ordered an adapter in the meantime just in case something happens on the next phone.

zephiK said:
Google sends a replacement unit overnight. Should arrive the next day, so you won't have a phone for at least 1-2 days.
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I'm having this issue as well. Phone worked well since Oct 29, then all of a sudden it shut down and will do nothing. I've requested a new device and Google support is telling me the phone won't ship until the 12th, when the rest of the Google Play Store orders ship. I stole my daughters phone in the mean time, but I can't wait a full week to receive the replacement as one of us will do without till it arrives. I may request a refund and buy a phone locally. Sad-- I waited a month for this phone, ordered on launch day. I shouldn't wind up in the regular queue to get the phone replaced. Poor support if you ask me.

Same thing for my N6p, picked it up and it was off. It's a brick now.
I called and was told they would ship me another, I just saw that its going to be a few days until it gets shipped out.
I transferred my Straight talk to the new nano sim, now I cant go back to my N5.
No phone for a few days.
Dang

Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.

deanb1234 said:
Same exact problem. Phone was over 80% charged. Picked it up off of my desk at work to check the time and nothing. Just a brick.
Update*** I hooked the thing to power and nothing. So I just sat here at my desk for several minutes holding down the power button and the damn thing finally came back on. But I had to hold it for a very very long time, not the normal 10-30 seconds like it should take to do a hard power off. I'm talking minutes.
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I had the same problem, put the phone down on my desk and picked up a brick. Tried deanb's method out of boredom and desperation, basically, and it actually worked for me as well. I think I held my power button for about a minute and a half before it booted back up. Very weird.

same
Same thing just happened to me, thank you so much for the tip!
Lets hope it will not be a recurrent problem.

Hold Power button+volume down until it turns on....it might take a min. or more.....it happened to me

IF your guys phones turns on, I would still suggest RMA'ing it back to google. There's obviously something wrong with it, don't be lazy. You'll thank me later

My sons just did the same thing. He had 15% and put it in power save and cut the screen off and it would not come back on. Charged it for a while and then read this post. Held the power button down for around a minute and Bam. Working fine now, powering on and off as normal. Thanks alot for the info deanb1234. Still gonna get rma, bad thing he got it from Huawei not the google store and their cs is the worst i have ever seen.

Had the same thing happened. Thankfully it was within 14 days so I returned and got a new one immediately. (Got it from a carrier)

I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.

Wanna ask all you folks who are just sending phones back willy nilly. Are you wiping the phone of your personal data such as Google account etc? All you really have to do is just hold the power button for a while and the phone will turn on. It's not really a defect (well technically perhaps), but why not turn the phone back on and factory reset it before sending it back? Some dude in a warehouse is probably gonna turn your phone back on and he now has access to your Gmail account and God knows what else (if you don't have a screen lock). What am I missing here.
Sent from my Nexus 7 using XDA Free mobile app

I was planning to use android device manager to wipe device if I could not get it to respond. Factory wipe reset along with flashing system image is best option if possible.
systemless root may be cause in my situation . I was using older 2.62 apk. I will give it another few weeks and try new root when Jan security update is released before RMA.

biggolfer said:
I am having the problem right now. The phone was fully charged and I used it for 10 minutes this morning. The screen went black after 1 minute as normal. I used the finger print reader about 15 minutes later and it would not turn on. It is essentially dead as a brick. I will try to hold the power button + Vol down for over a minute to see it it works. The phone was working flawlessly beforehand. I did not have any problems whatsoever.
My question. Will I have a problem getting Google to RMA the phone if I get it revived? Can they tell if it is currently working? I would like to RMA the phone regardless just in case it is faulty. I purchased the phone in late Oct 2015 and I did not buy the insurance.
Edit: I got it to work again after holding down the power and volume down. Anyone find a cause for this problem? I was systemless rooted for several weeks but everything else was stock.
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Click to collapse
Do you send your phone to google anyways? or just cancel the replacement?

GMScreech said:
Do you send your phone to google anyways? or just cancel the replacement?
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Click to collapse
No, I did not return the phone and no issues have occurred since. I suspect it was a problem due to rooting the phone. I was using a beta version of SuperSU.