[HelpNavigation Bar Unresponsive - X Style (Pure) Q&A, Help & Troubleshooting

Just got a Moto X Pure (Style XT15752) (Dual SIM India variant) a few weeks ago to replace a OnePlus that refused to charge.
Running on TruePureX MM ROM at the moment with Frankenclark kernel.
Had a few issues with ghost touches on the navigation bar early on but I always assumed it was due to moisture on the screen or something because it would always disappear in a few seconds (and in the meantime I'd give the screen a wipe with a cloth or such)
But now the nav bar completely refuses to accept touch input. When I enable show touches (in developer options), touches on the navigation bar area are not registered whatsoever.
Saw a couple threads with similar if not exactly the same issue but no solution as such.
The weird thing is that this part of the screen works perfectly in TWRP suggesting a software issue.
Tried wiping system and reflashing the ROM already with no success.
Any suggestions guys? Trying to fix this without going to service as that will take a while and I don't have a spare phone to use in the meantime. (My work seems to revolve around being connected 24/7)
P.S. Also using Button Savior to use the phone at the moment. Only the Home button works, not back and multitasking.

VikramK123 said:
Just got a Moto X Pure (Style XT15752) (Dual SIM India variant) a few weeks ago to replace a OnePlus that refused to charge.
Running on TruePureX MM ROM at the moment with Frankenclark kernel.
Had a few issues with ghost touches on the navigation bar early on but I always assumed it was due to moisture on the screen or something because it would always disappear in a few seconds (and in the meantime I'd give the screen a wipe with a cloth or such)
But now the nav bar completely refuses to accept touch input. When I enable show touches (in developer options), touches on the navigation bar area are not registered whatsoever.
Saw a couple threads with similar if not exactly the same issue but no solution as such.
The weird thing is that this part of the screen works perfectly in TWRP suggesting a software issue.
Tried wiping system and reflashing the ROM already with no success.
Any suggestions guys? Trying to fix this without going to service as that will take a while and I don't have a spare phone to use in the meantime. (My work seems to revolve around being connected 24/7)
P.S. Also using Button Savior to use the phone at the moment. Only the Home button works, not back and multitasking.
Click to expand...
Click to collapse
Go here: http://forum.xda-developers.com/moto-x-style/help/navigation-buttons-issue-t3497985

Related

[Q] Droid X Screen Problem - Hardware or Software?

The phone has been working very well, no problems of any kind. It is rooted and I'm using Go Launcher along with Widget Locker for the lock screen.
I just updated the Widget launcher application and everything was working just fine.
However, the last time I woke the phone, the display was bonkers. The lower 1/3 of the screen was grey, over writing the icons for the functions located there on the home screen. When I scroll through the home screens, the lower 1/3 continues to be greyed out. However on close inspection, the underlying icons can bee seen and are activated with a touch as normal.
The overwriting seems to be somewhat of a repeat of the top 1/3 of the screen. With the moto lock screen there is a digital clock displayed in the upper part of the screen and that is showing up in the lower third also.
This greying out is more like a Ghosting effect. The screen also has a general background flicker in the upper section that is not greyed out or ghosted over. I did nothing like dropping the phone or dunking it. This does have what I would somewhat characterize as connection issue. BWDIK.
Does anyone have any idea as to what could have caused this to pop up as a problem? The new version of Widget Locker seemed to be doing just fine and I had configured it to take more icons in the ICS default theme. Everything was going great until it suddenly was not.
Suggestions or accounts of similar problems would be appreciated. I sure hope there is a cure. The phone has been great and darned capable. I'd hate to have to change it out.
Reboot your phone.
If that doesnt work, make a backup in Clockwork and wipe data.
If that doesn't work, it's hardware related.
Sent from my DROIDX using Tapatalk 2
Thanks for the help.
Could you be a little more specific as to how to make the backup and then restore?
I've restarted the phone several times. That won't clear it up.
Download droid2bootsrtap>install>flash recovery>reboot recovery
Scroll to backup/restore (use vol keys select w/ camera key)
Select backup, let it do it's thing
Select wipe data
Reboot
Thanks for the additional help.
That did not seem to get the job done for me. I still have the problem with the top third of the screen being displayed again as an overwrite of the bottom third.
One odd thing did occur while I was working on this. I had the phone connected to the charger. It was in "sleep" mode with a dark screen. I picked up the phone, pushed the wake up button top. and at the same time I disconnected from the charger. When the screen first displayed it was displaying correctly and clearly with no overwrite. I don't believe I have a failed display in the sense of dead sections or pixels. It seems that there is some cross connection in how it is being addressed so that the upper one third is being written twice, one of those being an overwrite of the lower one third. The icons that should be showing in the lower third dispaly are visible through the "fog" created by the overwrite.
I have contacted the local smartphone Mr. Fixit and ordered the new screen. The problem may be deeper than that though. Any other suggestions would be appreciated. I like the way the phone operates and am getting to understand it after about a year of working with it. It is rooted with the handy WiFi tether operating, along with a few simple customizations. It would be great to get it sorted out as I don't want to go the upgrade route at this time.
Have you tried reSBFing? I had a similar problem, except the lower 3/4 of screen went black. Got an insurance replacement, but when i was wiping my old phone, i SBFd, and the screen worked again. Granted, i still had to send the phone in, so no idea how long it would've lasted.
Sent from my DROIDX using xda premium
Nothing to do with SBF'ing. The phone is rooted, and it worked the first time, several months prior to the problem.
I finally got the screen replaced and that part is working well. Nice and bright with no ghosting of another section. However, I now have developed a problem with the dialer turning off the screen when the call starts dialing. No capability of using number pad or even hitting the End Call button. Returns to the default lockscreen when call ends from a disconnect on the other end. still a great mystery.
Question: how's your camera working?
Sent from my DROIDX using Tapatalk 2

[Q] Verizon G2 buggy touch screen?

Is anyone else having issues with the touch screen triggering at different places when touched, or randomly knocking off the phone when you're not even touching the phone? I turned off my knockon feature, but I would see my notification bar be highlighted without me touching it. Just wondering if i'm the only one with this problem.
No issues at all.
Sent from my VS980 4G using XDA Premium 4 mobile app
I just picked mine up yesterday and have not had any problems with it.
I've had since launch and For the first time today I had a glitch. Touched a link in the browser and it clicked a link 3 links down. Clicked back button and it went back.tried to click the link again and it clicked several links down. I exited the browser and restarted.Clicked the link and it worked perfectly. The only time I've had an (issue?) At all.the phone is practically perfect in every way to me. My favorites smart phone and I've been phone jumping since the HTC touch Windows mobile
Sent from my VS980 4G using Tapatalk 4
I have had issues when typing, some times the letter is entered in like 3 tines. I have also had some other very strange issues but I still love this phone!
Sent from my VS980 4G
dru06 said:
I have had issues when typing, some times the letter is entered in like 3 tines. I have also had some other very strange issues but I still love this phone!
Sent from my VS980 4G
Click to expand...
Click to collapse
this glitch is kinda what happened with mine, and i confirmed what it was doing
in swiftkey, you know how tehre's the option to change the long press delay? well i was holding down that little bar to drag it down, and i noticed while holding it inplace, the numbers were going crazy..it was going up/donw/up/down incredibly fast, instead of just staying stationary..i was like, wtf? so i went to dev options, turned on show touch points and the trace so i could see the axis, and i noticed it was freaking out. holding my finger in place, it was as if it was moving around like crazy.
so i did a factory reset and flashed the clean verizon rom scott posted, and it hasn't done it since. no idea wtf was going on. i realized it was messing up bc my typing became really bad, and it would enter things i didn't type.
Touch Screen has a mind of its own - bad digitizer??
I woke up today to find my screen on, showing the lock screen which I found odd. Now most of the time the screen has a mind of its own where basically its like an invisible finger is randomly touching the screen at a frantic place. This opens up apps, moves icons around, calls people if the phone app manages to get opened, etc. After struggling to override the "invisible finger" I've done a reboot from the power menu, powered off from the power menu and left it off for 10 minutes before turning off and held down the power and volume down button to reboot. None of these methods fixed the problem0
Please note I did accept the Verizon update but was good on it for a day prior to this issue. I have installed minimal 3rd party apps and can't attribute the problem to starting right after installing something. I do use the Ghost 100 wireless charger but have been using this from day 1 without issues so I don't think that'a problem either. The Verizon store sold me this charger and although its not listed as being compatible on Verizon's website I have a feeling that's cause the phone is so new. The charger is WPC certified. Being that this problem is intermittent (happens way more often than not) I think it may be a software issue and I'm about to do a hard factory reset. If that doesn't work then I'm convinced its a hardware issue and probably a bad digitizer. I've been very gentle with the phone - haven't dropped it, no moisture or water exposure, not rooted, etc. I'll report back if the factory reset works. Anyone else having the same or a similar issue?
Super buggy lockscreen!!!
prophecy408 said:
Is anyone else having issues with the touch screen triggering at different places when touched, or randomly knocking off the phone when you're not even touching the phone? I turned off my knockon feature, but I would see my notification bar be highlighted without me touching it. Just wondering if i'm the only one with this problem.
Click to expand...
Click to collapse
You're not alone! My G2 has been driving me crazy the last couple of days when trying to use the lockscreen. It'll spaz out and either skip a connection of display a whole different pattern than I drew. It will also shut off the screen and reset the "wrong password" counter. I love this phone but this is super aggravating!
Hard reset didn't help at all. I went to a Verizon store and they exchanged for a new one and determined I had a hardware failure.

Moto X Pure Home, Multitasking, Back Button Not Working

Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
nexusmoto said:
Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
Click to expand...
Click to collapse
Did you factory reset? It is not the optimal solution as it takes time, but a reset dues fix the majority of issues phones have after an OTA. If you still have problems after this report back. I did the factory reset immediately after the latest OTA and had no issues. Android practically restored nearly everything app wise. All I had to do was wait it out.
FR does not work
I have the same problem, just did a factory reset but still not working, is weird to find out that is not a touch "hardware" fault, since I got into the configuration I am able to tap the next and backs buttons also the mic icon and camera works in the locked screen, the problem is only in the "Home bar" or soft key bar i don`t know the name. If someone had a solution please share.
I am also having same problem in my moto x style..
---------- Post added at 09:26 AM ---------- Previous post was at 09:14 AM ----------
nexusmoto said:
Hey guys! I've seen a few threads on this exact issue, but I haven't been able to find any real advice. So a few days ago I updated my Moto X Pure to the newest security patch. A day later the nav keys started to not respond to touch. Occasionally they work but most times they don't. Is anyone having this same problem? Do you know a fix? Thanks!
Click to expand...
Click to collapse
I am also having same problem. So I take my phone to moto services centre but they are also failed to resolve this problem..
Hey! So, give this a try:
Install Nova launcher, then on the home screen long press and click widgets. In the widgets section, at the top there should be an option called "Activites" long press and put that on the home screen, then it should ask you which activity. scroll to the "S" section, and select "Setup wizard" and then select "SetupWizardTestActivity".
Once that wizard is set as a widget, click the widget and go through the wizard again, and see if that does it. It did it for me, on many occasions haha
Hi, I am also facing this issue. I did the Nova launcher steps, and it worked for couple of days. Then, the same issue happened. I did factory reset of my phone and now i can't configure the phone as I can't get past the wifi selection screen. Stuck with this.
Robin6029 said:
Hi, I am also facing this issue. I did the Nova launcher steps, and it worked for couple of days. Then, the same issue happened. I did factory reset of my phone and now i can't configure the phone as I can't get past the wifi selection screen. Stuck with this.
Click to expand...
Click to collapse
As in you're stuck in the setup wizard? Do you have root by chance?
I'm having the same problem, nothing works :crying:
So it is not just me, wow!
2 days ago my touchscreen started acting out, now I have a deadzone at the navigation bar. I've been using my phone upside down, if anyone has been through this and fixed it please let me know.
Guess what!
I just did a downgrade using ADT so I flashed my Moto X Pure to Lolipop to validate my theory but no success.
I can said that the touching problem is a hardware issue and not a software like I was thinking.
Why is this happening, IDK but let me ask you if you did the same "ordinary behaviour" like me.
The day my Moto X starts to get like crazy getting ghost touchings and ghost slidings I was having my cellphone in my back pocket and driving my motorcycle mid trip 3-4 hours.
When I took my phone out to take some pictures I got a hot phone and the touchy doing crazy ghosty responses.
I turned the phone off but when I restarted like a minute after the ghosty touching was persistent, turned off the phone again and like an hour latter turned on, no more ghosty touches but the softkeys ( back, home, tasks) stopped working.
I read before that for some tablets this is caused by the protection case and they removed the case and worked again, well is not my case since I have not any case attached to my phone, but seems to be some bad pressure in some part that damage the touch area.
Please share your comments if you applied some pressure like me sitting in the phone, for me is a "ordinary behavior" (having my phone in my levi's rear pocket) but for Motorola seems too much.
this happened to my phone as well "After a Security Patch Update thru OTA" and navbar stopped working the Other Day and I guess we shall wait for the Next update to by MOTO "ANDROID NAUGAT 7". but for Now I use simple Control navbar from Play store Until The OTA update fix the problem.
on Lock screen mic and Camera shortcut works Properly so is the software issue....
I'm trying help my friend with her Moto X Style. It has the same problem and I could test the screen with a screen tester. And works fine all touchscreen. Apears that programing for buttons was missing.
Marcel_16V said:
I'm trying help my friend with her Moto X Style. It has the same problem and I could test the screen with a screen tester. And works fine all touchscreen. Apears that programing for buttons was missing.
Click to expand...
Click to collapse
Just happened to me as well with a Moto X Pure - was driving in my car, security updated...buttons stopped working and have found zero way to get them back. They work when you flip the phone upside down, also work when the phone is locked to drag the camera or microphone shortcuts up, they just dont work on the 200x1080 pixel bar across the bottom.
-Uninstalled all "Screen Overlay" apps - nothing
-Boot to recovery and wiped cache partition - nothing
-Factory Reset the phone with Auto Restore - nothing
-Factory Reset with NO Auto Restore - nothing
-Factory Reset and 100% setup as a new device - nothing.
I cant believe there is no fix for this yet? How can a company rollout a security update that for the most part makes the phone very unuseable, cant even seem to see that they have addressed this.
No issues with mine and I am running the Dec patch.
Almost sounds like it was a corrupted OTA release. It could have been a server issue or whatnot. Call Lenovo/Moto support of the touchscreen is working in the navbar area but the navbar itself isn't. It is worth a try even if out of warranty. The worst they can say is they can't help.
TheRealMrTrueX said:
Just happened to me as well with a Moto X Pure - was driving in my car, security updated...buttons stopped working and have found zero way to get them back. They work when you flip the phone upside down, also work when the phone is locked to drag the camera or microphone shortcuts up, they just dont work on the 200x1080 pixel bar across the bottom.
-Uninstalled all "Screen Overlay" apps - nothing
-Boot to recovery and wiped cache partition - nothing
-Factory Reset the phone with Auto Restore - nothing
-Factory Reset with NO Auto Restore - nothing
-Factory Reset and 100% setup as a new device - nothing.
I cant believe there is no fix for this yet? How can a company rollout a security update that for the most part makes the phone very unuseable, cant even seem to see that they have addressed this.
Click to expand...
Click to collapse
I installed a custom ROM with your OWN buttons and saved that device.
I Installed a Resurrection Remix on her Moto X Style, the battery sucks, but the device is working.
http://www.resurrectionremix.com/
is there a solution to this yet?
back button home button not working?
twinskenny said:
back button home button not working?
Click to expand...
Click to collapse
Nope, so far there is no video you youtube, no actual fix on any forums or no actual working solution whatsoever. This is ****ing pathetic, Motorola a Fortune 100 company released a security patch that clearly effected a small percentage of their phones. They have not addressed it or even offered to rush another patch that ADDS BACK IN THE PROGRAMMING for the 200x1080 bottom bar.
That is the problem, someone on a thread I found had dissected the patch, and the line for "Program; TouchPoints x200x1080 were just missing"
With this being more than just a few hundred phones, one would think they would actually try to assist. NOPE
Currently using a SoftKey App on the side of my screen, never buying motorola again after this type of blatant disregard for customer support.
TheRealMrTrueX said:
Nope, so far there is no video you youtube, no actual fix on any forums or no actual working solution whatsoever. This is ****ing pathetic, Motorola a Fortune 100 company released a security patch that clearly effected a small percentage of their phones. They have not addressed it or even offered to rush another patch that ADDS BACK IN THE PROGRAMMING for the 200x1080 bottom bar.
That is the problem, someone on a thread I found had dissected the patch, and the line for "Program; TouchPoints x200x1080 were just missing"
With this being more than just a few hundred phones, one would think they would actually try to assist. NOPE
Currently using a SoftKey App on the side of my screen, never buying motorola again after this type of blatant disregard for customer support.
Click to expand...
Click to collapse
Same problem here. Today morning, my 2015 Moto X Style just stopped working (the buttons). I did not do any update or install anything. So I do not really understand what you talk about here - it was an automatic whatever from Motorola that broke all the phones? That's ridiculous! Like a virus
I'm using the old Android Lollipop BTW - anyone knows if this issue remains on the new system? I never update due to serious slow down after it. Both Google and Apple are complete assholes when it comes to updates. So I've just been ignoring their "brand new awesome cool all is gonna work releases"
I've been a proud Moto user for years now. This is just unacceptable. They're gonna loose big with this one.
If you would do a factory reset after flashing the newest major rom releases it would be plenty fast.

Weird screen jitter/touch ..phone going crazy

Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.
russ722 said:
Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.
Click to expand...
Click to collapse
It's an inherent issue with some displays present on the Moto G4. It most often happens when you charge your phone. Too much current builds into the frame of the display and you get weird ghost and jitter touches.
No way around it unless you send it in, and even then it may be only a temporary fix.
I also face this issue. Unable to find solid solution for this. Finally i decied to go for custom rom like RR and Invicta. This still comes occasionally(when Heats too much during phone charging)
russ722 said:
Occasionally my phone will just go crazy, screen will get all jittery,touching on a menu doesn't work ,it mainly happens on noughat stock and custom ROMs.,random apps popping up.any experience anything like that?a simple reboot fixes the problem.
Click to expand...
Click to collapse
On my phone this happens while not charging. Seems to happen about one out of every 3 times the phone is unlocked using the fingerprint sensor. Locking the screen and unlocking via a pin seems to be a reliable way of getting past the issue. Though occasionally it happens on the pin entry screen before it the pin has been entered. Needless to say, it IS annoying.
Same problem which is fixed.
I had this problem with the factory firmware too, intermittent bouts of the phone going crazy with phantom touches on my Moto G4. I sent it to Motorola/Lenovo after the supplier gave me their phone number and they did find the problem and fix it. Now I can play graphic intensive games even during fast charge and the phone is awesome for once. : )
Please note they will fix it for free if in warranty and bootloader not yet modified.
Pressing power button to turn off the display and then pressing power button again to turn the display back on will provide temporary relief from jittery screen. I noticed that the jittery screen has twice subsided over time but came back twice immediately after OS upgrade so blaming the problem on charging, or hardware doesn't seem accurate.
Updated 5/20/2018
As a last ditch effort prior to buying a replacement phone I deleted all apps I installed, reset phone and reinstalled fresh copies of most if the apps I needed.
I don't recall every thing I did but my focus was to delete everything I could and then reset phone back to factory state. After reinstalling, my jittery problem went away and has not returned. Your millage may very, so no promises. Phil
. I have touch screen issue(ghost touch) but this time not screen burn issue.. Now there is in winter.. I have checked battery temperature with ex kernel manager. When i go outside in fog or cool weather and when battery temprature goes to less than 20 degree Celsius phone gonna mad..back key home button automatically pressed..Is there any solution? Without going service center And fix battery battery temperature to 25 degree.?
phone going crazy
Hi,
I am having the same exact problem. I have observed that Google Assistant is intruding because each time this happens, Google Assistant is trying to run. Reboot is a temporary fix but the problem persists. I have removed most of the third party apps just to see if anything changes but it did not work.
This is not something that was happening from the start. I have the phone for about 2 months put the problem only started a couple weeks ago. I would love to hear if there is a solution and what. Thanks
Sadly, but compared to the issues visible indoors, in outdoors this Lenovo gift turns complete crap:
youtu.be/dTcHclVEfCg
"Lenovo Moto Z2 Force touchscreen gets completely unusable when getting outdoors! The video is made at about 0 degrees Celsius. So it takes about 30 sec from getting MotoZ2 Frc to sleep with pwr btn (and wakeing up back) to see the touchscreen goes crazy. At -10C, it takes ~5 sec. At +15-20C, after several min it becomes unresponsive and have to use pwr button to recover.
Lenovo, what you have done to Motorola ?!!"
Can it be fixed somehow with changing the upper protective part? I have seen comments that the touchscreen can stop working completely, if peel off the cover part..

[FIX] If your home button stopped working

Last week, I took my phone off the charger and noticed that the home button was not working. Did multiple reboots, clean wipes and also reinstalled the stock ROM, nothing worked. Did the *#808# fingerprint test and found that the figerprint sensor was not responding which led me to believe this could be a hardware issue. I did not have the time to go to the service center so I turned on the on-screen navigation bar and used it like this for a few days.
Today, I thought I'd try to sort this out one more time before I take it to the service center. The *#808# fingerprint test still showed the sensor not available. Rebooted the phone and turned the on-screen nav bar off. Lo and behold the home key started working. I do not know how this happened, I'm just glad that it did.
Just thought I'll post here so that if anyone has issues they could try this out and it might help someone.
Cheers.:good:
I got the same problem. My OP5 Home button(with fingerprint scanner) stopped working suddenly. It got stock android since purchase. I never tried to root it. It suddenly became unresponsive. Will try to use nav bar for few days. Im getting ghost touches as well. Any Help appreciated.
Hi. I have the same issue on my op3t, looking for idfeas.
finalmoksha said:
Last week, I took my phone off the charger and noticed that the home button was not working. Did multiple reboots, clean wipes and also reinstalled the stock ROM, nothing worked. Did the *#808# fingerprint test and found that the figerprint sensor was not responding which led me to believe this could be a hardware issue. I did not have the time to go to the service center so I turned on the on-screen navigation bar and used it like this for a few days.
Today, I thought I'd try to sort this out one more time before I take it to the service center. The *#808# fingerprint test still showed the sensor not available. Rebooted the phone and turned the on-screen nav bar off. Lo and behold the home key started working. I do not know how this happened, I'm just glad that it did.
Just thought I'll post here so that if anyone has issues they could try this out and it might help someone.
Cheers.:good:
Click to expand...
Click to collapse
Hi. I have the same issue on my op3t, Oxygeos Version 9.05. My home and recents buttons do not work but fingerprint works fine. I turned on the on-screen nav bar and the home and recents buttons don't work there as well. Turning it off didn't solve anything. Any idea? Thanks
Facing exactly the same issue after upgrade to 9.0.5. home and recent buttons are not working, but fingerprint is working fine. Did you resolve this issue by any chance? if yes, please let me know as well how it was resolved. thanks. -ramesh
Try doing a factory reset, but take a backup before doing that.
Sent from my OnePlus 3T using XDA Labs
I am also facing this issue. It started off with a boot loop into the recovery every time i try to start the phone. It stopped after i cleared cache from recovery, but the default launcher doesnt work properly, no notifications in my drawer, and many other issues. the hardware buttons are responding (it lights up when i tap on it) but the OS doesn't do anything with it. I have tried with switching to the soft keys and it behaves the same way as well. the fingerprint scanner and back button works so far.
i'm having this problem too Got a OP3T, i found out a bit of info, it has to do with the screen, i'm still facing this problem so im gonna buy a replacement screen and see how it goes, ive already replaced the earphone jack board that houses most the flex cable connections and i also replaced the speaker, home button, and the usb c flex cable to no avail. what i haven't tried was to replace the battery and the main/sub flex cable inside. i'd really like a fix for this.
go to Settings -> Apps -> All Apps (ie including System apps)
look for com.android.fingerprint... or com.oneplus.fingerprint...
"Force Stop" it. and go to its storage and "Clear Cache" , "Delete Data" .
Now restart the Phone.
Worked for me on OnePlus3T running OxygenOS 9.0.5.
Phone was also on charging through out the procedure .. I doubt if it would have any significance though.
Good Luck.
I could not force stop this app.
MY SOLUTION
this is what it worked for me with OP5
I deactivated fingerprint, reboot to recovery, wipe cache+dalvik, restart (without fingerprint anymore) and it seems to be working just fine again.
I have observed this issue too in my oneplus 3 with oxygen os 9.0.6 and also in previous releases. The only thing that works for me is just to reboot the phone.
cincauhangus said:
I am also facing this issue. It started off with a boot loop into the recovery every time i try to start the phone. It stopped after i cleared cache from recovery, but the default launcher doesnt work properly, no notifications in my drawer, and many other issues. the hardware buttons are responding (it lights up when i tap on it) but the OS doesn't do anything with it. I have tried with switching to the soft keys and it behaves the same way as well. the fingerprint scanner and back button works so far.
Click to expand...
Click to collapse
I am facing the exact same problem. Have tried all the other fixes/solutions mentioned in this thread except the 'Factory Reset'.
Please let me know what did you finally do to resolve it.
Thanks
Something new? I Have flash Havoc ROM, but problem still exist :/
back button and recent button does not work on mine.
I have to turn on screen navbar..
The home button was not working.. but it started working after i enabled onscreen navbar...
The phone went to frantic vibrate the first time it boot after flashing new rom..
the light can be seen on these 2 non functional h/w key during boot , but then it turn off, then the h/w back and recent key would not function..
I don't even know what happened to this phone...
Guess i'll keep using the onscreen navbar...

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