Database Users

Hard reset on HTC Ozone?

Hello to all,
I have the HTC Ozone from verizon... Recently I flashed the custom Windows Mobile 6.5 Rom onto the device and attempted to install my screen reader without much success. (yes... I have no vision.)
Now, the device boots up, but is frozen at the windows mobile splash screen. I can't seem to find a way to reset the device without it loading Windows mobile completely. When I plug it into my laptop, USB is not recognized.
Does anyone know a key combination I could use to reset the Ozone (at boot)? I used to have a Q but Enter with the end key does not work anymore - and the user manuals only talk of using the "clear storage" option in system tools.
Any help is appreciated.
With all due respect-
Tomi

did u hardSPL ur device?
u gotta start there..sounds like you didnt tho. Theres another member whos in ur shoes at the moment, who himself didnt read the instructions.

yeah... I knew of hard spl, and it ran to 100%. But I guess it didn't install. in the end I had to go to verizon and they replaced the phone - however I will not be flashing another cooked rom until we get a signed stock ozone vzw rom.. Or generic.
I was told on another thread here that holding down the volume down key + send +end will put the device in reset mode, and that's true. However even that didn't help, my rom was prob gone.
-Tomi

You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.

hmm. there used to be a forum topic filled with stock roms (they still required hard spl) but I can't find it... Is it still up? the files were on mediafire.

Bricked by password utility
Maybe this deserves it's own thread but I may have found a way to brick an HTC Ozone by setting and removing the password.
I got the phone 4 days ago and after messing around with the installed applications and finding some of them lacking I looked at alternatives. First I installed a version of Keypass for WinMo6.1 smartphones (the beta version since the older version doesn't support smart phones) and the basic functionality seems to work fine. Then I then I tried to install Opera Mini but there appears to be no JVM on this phone so the install file was not recognized by Windows. Then I tried UCWEB and ended up uninstalling it after a few frustrating moments trying to get it to open any page other than the UCWEB home page. So I removed UCWEB and installed Skyfire. Unfortunately I didn't install the latest version and foolishly clicked on the update button when Skyfire started up. The update feature appears to be broken and it leaves you with a Skyfire that won't run and won't uninstall. After a few hours searching for solutions and trying various options I gave up and did a hard reset from the OS. This appeared to work fine and since it was late I went to bed. I should mention that all of the 3rd party apps were installed to a 2GB micro SD card and that I took the card and SIM out when I did the hard reset.
The next day when I powered up the phone I got a screen with colored bars, which I remember reading was a boot loader screen. The phone had appeared to reset properly the night before but I didn't do more than scroll through the home screen before powering it off with the end button. From the boot loader screen I had to pull the battery to shut down but when I powered it up again things seemed fine. I installed the Google maps application (highly recommended), downloaded and installed latest version of Skyfire and installed the Google search application and everything seemed to be fine. I decided that I should try out the password lock feature and set an eight character alphanumeric password with two special characters and two capital letters. I used it for the rest of the day to surf the web, send some texts and plot driving paths with Google maps. I found the password lock a bit annoying but never had a problem unlocking after the device went into standby or after I shut it down. That night I downloaded a couple of largish (150 MB or so) MP3 audiobooks from netlibrary.com but couldn't play them with the included Windows Media Player. Despite having MP3 extensions WMP wouldn't open them and clicking WMP from the start menu appeared to do nothing. Then I tried to re install Keypass and got an insufficient memory message. I deleted some photos and a short video I'd taken with the phone software and did a soft reset (power cycle) but no joy. Unable to play my MP3 files or install keypass and getting the occasional memory warning I decided a hard reset was in order but waited until the next day.
The next morning, after the phone had charged all night, I decided to remove the annoying password lock and then shut down and restarted the phone in order to verify that the problems I'd had the previous day still existed. I navigated to the Security settings and unchecked the box about password protection then powered off the phone. When it came on again it asked for a password. Annoyed, I hit the soft key under the "UNLOCK" notification and keyed in the password I thought I had just disabled and got a screen that said "Alert The password you typed is incorrect." I'd seen this a few times before since my thumbs are not optimally sized for the keyboard so I entered the password a few more times taking care to get it exactly right. It seems that my password has been removed but the requirement to enter a password has not. I tried a blank password but it won't take one it just reiterates the UNLOCK prompt. I have the password written down, it's also a variation of one I've used a lot in the past, and I'd used it successfully dozens of times the previous day so the likelihood of my having "forgotten" it is pretty low. I called Verizon and after they suggested entering a blank password I tried again and reported the failure. Their only suggestion was a visit to a Verizon store to "re flash" the phone which I assume means reload the ROM image.
I found the hard reset suggestion below and tried it. I assume the DOWN key is the bottom D-Pad key and the SEND key is the green bracket key with the microphone icon to the left of the D-Pad. I tried holding the DOWN and SEND keys and hitting the power key until the HTC logo came up and the phone buzzed briefly and I tried holding the keys down until the phone booted to the UNLOCK screen but nothing changed the boot sequence. So I guess my phone is bricked and I'm on my way to the Verizon store shortly to see what they can do. I also noticed that the phone occasionally emits beeps for no apparent reason at random times while entering the unlock password. Also, there is an Alert message behind the UNLOCK icon that says "Alert There is not enough free space to download message. Please free up some space". I wonder if in my efforts to download a few hundred megabytes of MP3 files (audio books) I managed to clog the memory and that I can't unlock the phone because there is a memory logjam of some sort. While downloading the MP3 files I did have to kill Internet Explorer from the task manager a couple of times as it seemed like the download had hung and I couldn't find the downloaded file anywhere on the storage card or in system memory. I haven't installed anything to system memory and with a 2GB card I don't think I've come anywhere close to filling it up. I had about 500 MB in files on the SD card at one point but I deleted the extra install files and some other stuff I'd downloaded. When I put the SD card in a USB reader hooked to the PC I see 378 MB of files with 1.46 GB of free space.
I'm pretty convinced that the OS is buggy (it is Windows after all) and that I need to avoid the password utility and downloading large files until I figure out what the safe combinations of activities are.
Assuming they can resurrect the phone or give me a new one I'll try to set and clear my password at the store and see if that reproduces the problem.
Meanwhile I'd be interested in any sort of hardware based hard reset procedure that works with the Ozone since holding the green SEND button and Down D-Pad key while powering up does not work in this situation. Perhaps the fact that I can't power down and I have to remove the battery to shut the thing off is a problem but I would expect a hardware reset to work no matter what the state of the software is, even if the memory system were full of garbage. I guess designers have gotten away from dedicated reset buttons but software based hard reset mechanisms seem doomed to failure of the sort I am experiencing.
I'll report back my experience at the Verizon store when I get back. I suspect they won't be able to do much other than give me a new phone since I can't get the Active Sync software to even talk to the phone in this state. Maybe they have a lower level software tool to unbrick me; we'll see.
Max L.
ookba said:
You can do a Clear Storage from bootloader by turning off the device. While holding volume DOWN key and SEND key, power on the device. Follow the prompts.
If that doesn't do it, it's bricked.
Click to expand...
Click to collapse

Wow.
Sorry, I got bored halfway through your discertation. However, I did note a mistake that you made.
Hard Reset: A guide for long-winded users.
Step 1: Power down the phone. If your phone is already powered down, you may skip this step. Note: Removing the battery, while technically powering down the phone, is not the correct method to make the following steps work.
Step 2: With your left hand, press and hold the VOLUME DOWN button that is located on the side of the phone. Continue pressing the VOLUME DOWN button and press the SEND button. With both the VOLUME DOWN and SEND button pressed, use your right hand to press the POWER button.
Step 3: A gray screen will appear asking you three options. Pressing the VOLUME UP button on the side of the phone will be the correct option to hard-reset your phone to ROM default.
Step 4: Press SEND to verify choice.
Step 5: Cuss loudly because you forgot to back up contacts, calendar, and email. (Optional: Crying like a little girl always makes things better.)
There you have it, a true hard-reset.
NOTE: The D-PAD is not Volume Control. Utilization of the D-Pad in this operation will result is user failure.

HTC Hard Reset from password lockout solved
I had managed to lock myself out of my phone by setting a password and then unchecking the password required box under the security settings and power cycling the phone when I got low memory alerts (see previous post).
I was able to hard reset my phone by removing then replacing the battery to power the phone down then holding the VOLUME DOWN button and SEND keys at the same time while pressing the power button to bring up a menu that allowed a hard reset. You can follow the menu prompts from there. If you power the phone down normally this still works but if you are locked out with a password you can't power down normally.
My lessons learned are:
1. To hard reset a password locked HTC Ozone hold VOLUME DOWN and SEND while powering up.
2. If you get a clueless Verizon rep call back later as they do have some helpful people in tech support
3. I've yet to find anyone helpful at any of the nearby stores so that avenue was a waste of time and gas.
I've written up a more detailed account of my saga that has some other useful phone numbers and resources should anyone have special problems with their HTC Ozone phones.
When I first had the password lockout I called Verizon and after after some basic efforts to trouble shoot they said go to the Verizon store for a re flash. At the Verizon store (Waldorf, MD) they said, after 15 minutes or so of waiting, that they couldn't do anything for me. Back home I called Verizon again (866-406-5154) and got someone who was much more helpful but still unable to fix things. It seems these phones are new enough that the Verizon techs don't know the tricks yet. They did provide a number (800-229-1235) for Personal Communications (http://www.pcdphones.com/formerly UT Star Com) but that number is only staffed from 8AM to 5:30PM M-F (not sure which time zone). However the voice message mentioned a hotline number (866-806-9990) which I called. This referred me back to the 800-229-1235 number for "unlock code" issues but I stayed on the line anyway and got someone who tried to help me out. At some point they mentioned holding the DOWN VOLUME button and SEND button while powering up the phone. They thought this would clear the memory but not the password setting. I tried it anyway and it worked.
While pressing both the Volume Down button and SEND button you need to hold the Power/END button in for a second or so until you see the following menu screen (the misspelled "resotre" is exactly how the menu appears):
Wiping user data/settings &
any user installed applications...
1. Press VolUp to restore
manufacturer default.
2. Press VolDown to resotre
custom configuration.
3. Press other keys to
cancel.​
At this point pressing the VolUp button gets you a screen that says:
Are you sure
you want to wipe your phone?
Press Send Key to confirm,
and any other key to cancel.​
Pressing the Send Key results in:
Restoring . . .
Wait for completed​where the second line is in red
After less than a minute you should see:
Restore completed
Press Volume Down to restart​
Pressing Volume Down restarts the phone.
First you see the HTC boot screen for about 40 seconds followed by the Verizon splash animation. Then the green Windows Mobile Version 6.1 boot screen comes up about for 90 seconds while the back light flashes on and off a few times. Finally, if you have a SIM card installed, a Change Mode window appears with the following message and OK above the left soft key:
SIM card detected. Your device will now
switch to Global mode.​
Pressing the left soft key brings up a Press SEND to activate your phone where SEND is actually an icon of the SEND button. Pressing SEND dials *228 and displays a GEAR icon and the text Programming in progress... . . ." while voice propmpts tell you "To program your phone press 1 . . . "
Pressing "1" plays some badly encoded music along with the text "Connected:" followed by a timer and "SPL unlocked" in red below it.
After a minute or so the screen displays "Programming was successful. Please Wait. Your phone is being reset."
Then, the phone restarts and comes up at the normal home screen displaying the time and date. From here you can restore or set up your applications and data.
So if you back up your data you can even recover from a lost password or a "friend" that locks your phone. I suspect there may be a way to unlock the password without wiping the phone by getting an unlock code keyed to the phone's serial number of DEC number (found under the battery). I didn't need this service as I just got the phone and hadn't put any data on it. If you back up the data and applications with Active Sync you should be safe but I haven't played with active sync much so I can't vouch for its stability and performance.
Hope this helps others with this phone. It's really nice when it works but it seems to have a few software pitfalls as well. Feel free to move this to an HTC Ozone forum should one be set up in the near future.
Max L.

Hard Reset
hi,
i am tried to do the same but still my phone shows HTC logo screen
how i can fix the briced phone
i am in Qatar Middle east (out side of US)
help me to fix the my lovely phone

Great Guide!
Thanks for posting this! My HTC Snap has a broken screen and I wanted to hard reset before I sold it. This was the only place I could find instructions with enough detail to do it without seeing what I was doing!

[Q] how to do a total format?

Hi,
I’ve locked screen by a soft (don’t know the name of it) that remembers a gesture (you must connect at least 4 of 9 points) that you must repeat to release the screen.
Unfortunately I have forgotten the gesture I’ve set and after 20 tries the soft blocked for good. Now it wants me to login to Google account to unlock the device – but it doesn’t work.
I did a factory reset but still this app locks screen after turning the phone on. (note that in the “factory” menu there was a red line telling something like “cannot read: system/era/...” – the factory reset has completed successfully)
Probably there is no chance to release the screen, so please tell me how to do a total format, to delete all apps?
Thanks!
Tom

Boot into safe mode by doing a cold startup while holding onto the home button before power button. Keep holding onto it til you see the word safe at bottom of screen. Then remove that app like normal. If no good then hold volume up plus home button then power. It might take a few tries. Once in recovery mode move down with volume button then select one of the options but not the update.zip one with home button as enter
Sent from my GT-I9000 using Tapatalk

The factory reset would have remove the offending software
Was it software you installed or the default software built into the Firmware.
Namely the Location and security (Screen unlock pattern).
If it's built into the firmware then your going to have to reflash the device.

ickyboo: There is no "save mode" as you suggested or it just doesn't help
I also did a factory reset and this app still blocks the screen.
Ancient_One: yes, probably it was a default soft. I wish I could remember the name of it :-/ I'll try to find this somewhere, maybe I'll recognise the icon.
But I'm afraid I really need to reflash the device.

[Q] Help! Wildfire crashed, tried hard reset and it won't restore!

Hi all,
I had a terrible catastrophic failure today with my 1-month old HTC Wildfire. I bought my device new, unlocked, in Singapore.
Here's what happened:
Today I received an ordinary SMS (like I have hundreds of times before in the past few weeks) and when I picked up the phone off of the desk, flipped on the screen, and slid my finger to unlock it, I saw a brief error message in a dialog on top of the Messages app. It was something like "com.something .... ", I didn't get a good look at the error but it didn't really mean anything to me at the time. The SMS that I received was then lost (I knew who it was from, but the message was not showing up). A few minutes later, I heard another SMS notification. No error message this time, but again the message did not show up in my Messages app.
So, I pressed the power button to power cycle the phone. After I shut it down, I turned it back on, saw the white screen with HTC logo, then black. It was dead. No amount of pressing buttons did anything.
After a few minutes, I removed the battery and it turned on again. Again, white splash screen and then darkness. Repeated this several times and same result.
Finally, I googled how to do a hard reset. I followed the instructions, held the volume down button while pressing power, cleared the memory, after it restarted it went right back to the white bootloader screen, flashed some error messages, and now I'm stuck in the bootloader. When I select the RECOVERY option, I get a quick screen with something like:
SD Checking ...
Loading [SOMEFILE.zip] ...
No Image!
Loading [SOMEFILE.zip] ...
No Image!
....
....
No Image or Wrong Image!
Can anybody help??! I don't know what to do now. I've searched for this "No Image or Wrong Image" message on these forums, but all the results are about rooting and loading different ROMs. I've never rooted or anything out of the ordinary, I just want the stock OS back and operational.
Btw ... I'm an Android noob, but an experienced Linux/Mac user and 10-year software developer.
Any help is greatly appreciated.
Thanks,
Nate

Recovery mode is something else.
To do a hardreset try the following:
Performing a factory reset using phone buttons
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
Note: If you are not sure whether your phone's power is turned off, remove and then reinsert the battery.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
3. Press VOLUME DOWN to select CLEAR STORAGE, and then press POWER.
4. Press VOLUME UP to start the factory reset.
Click to expand...
Click to collapse
Source : http://www.htc.com/www/howto.aspx?id=3567&type=1&p_id=316

Call HTC support. I had a problem with my previous HTC phone, and they took me through diagnositcs over the phone, and when they diagnosed a hardware fault, sent a courier to pick it up from me the next day. This was when the phone was 18 months old. No receipt was necessary, they used the serial number/manufacture date.
Downside: the phone was gone a week, and came back still broken. It was sent away again, and came back fixed. So painfully without it for two weeks, but not a bad experience.
(edit: it was a similar problem: I upgraded to windows 6.1, and my phone wouldn't get past the initial hardware/boot screen)

I tried the hard reset procedure several times. Every time it's the same thing. After it clears the memory, it says "Reboot in 5 seconds..." and then when it reboots, it goes back to the bootloader screens.
I've contacted HTC support via email, and I'm bringing it in to their support center in Singapore tomorrow. I really hope it doesn't take a week ... I'll keep you updated.

Fixed.
I just got my Wildfire back today after a full week in the repair center. Apparently they replaced the main system board. No other explanation for the problem was given.
The repair process itself was hassle free, although I was frustrated by not having my phone for a week. Ended up having to buy a cheap basic phone for $55 to get by on SMS and voice.

[Q] Please help me

As suggested, starting a new thread.
Hello,
Straight to the point, Rooted UK Atrix, running 2.3.4. no other MOD OR rom or anything, i like motoblur.
Stupidly Used Bloatfreezer to freeze 'home' without having another launcher to return to. Can't use the phone now. Trying to reset (hard or soft i do not know the difference) and the phone reads ''fastboot'' then i toggle down using volume - to android recovery and the phone is coming up with starting rsd protocol x2 and nothing else (using the power + & - methods).
If i leave my phone to just boot it resides on a white screen teasing me with noises of logging in but i cannot see anything.
I'm really lost to be honest, i have no idea what to do and i am not good with terminology either (adw, flashboots, cm7 i have no idea what they are).
I know there are sooo many threads with different answer's so that is why i am starting a new thread.

To factory reset using recovery...
1.Power off the phone, press and hold volume down button, press power button.
2.Screen will come up with "Fastboot", press Vol down key to cycle through choices until you get "Android Recovery", press Vol up key
3.Wait for the "triangle ! / Android" screen then release the volume down button
*4.Tap on bottom right corner of the screen (may take a few times). a menu will come up
5.Tap on "wipe data/factory reset", and press OK. Another Confirmation screen will come. Press Yes and OK
6.After userdata is cleared, the "reboot system now" option will be highlighted by Default. Press OK.
7.Phone will reboot to initial setup MOTOBLUR screen.
NOTE/If on Android 2.3.4 then replace step #4 with pressing both Volume buttons at the same time. Also, use the Power button to activate the highlighted option instead of looking for the OK.
Sent from Rob's Atrix

atrixuk said:
As suggested, starting a new thread.
Hello,
Straight to the point, Rooted UK Atrix, running 2.3.4. no other MOD OR rom or anything, i like motoblur.
Stupidly Used Bloatfreezer to freeze 'home' without having another launcher to return to. Can't use the phone now. Trying to reset (hard or soft i do not know the difference) and the phone reads ''fastboot'' then i toggle down using volume - to android recovery and the phone is coming up with starting rsd protocol x2 and nothing else (using the power + & - methods).
If i leave my phone to just boot it resides on a white screen teasing me with noises of logging in but i cannot see anything.
I'm really lost to be honest, i have no idea what to do and i am not good with terminology either (adw, flashboots, cm7 i have no idea what they are).
I know there are sooo many threads with different answer's so that is why i am starting a new thread.
Click to expand...
Click to collapse
Can you get to android market via your computer? If so go to it, log in, find a launcher and install to your phone. Once rebooted to the phone, it *should* give you a choice or just automatically choose the new launcher. What does double tapping your home button bring you too? I was able to find my alternative launcher by moving around via that.

sounds like ya have frozen system files
prolly be easyest to unlock bootloader and push a custom rom to it (they work better than stock anyway

Yes i did freeze the home app.
I really mean thanks to those replied. Unfortunately i have tried the first suggestion but it doesn't let me get to step 3 with the triangle, fast boot - android recovery - can't fast boot 2 etc can't get passed that.
i have just plugged it in the Laptop, taking sim out, and it has started! i thought it was broken!! but unfortunately not 'home' yet...
SO it is at the motoblur login screen, should i log in? press factory reset? Any suggestions?
I'm not sure how to push an app straight to phone so i can install a launcher...
we're nearly there guys!

In addition to what Robkort said a few posts up ^^^ to get into the recovery on 2.3.4 you may have to scroll down once you see fastboot, until you see "Android Recovery" and press vol up - when the android dude comes up, if tapping the bottom right corner doesnt get you into recovery, press BOTH volume buttons at the same time.

It is now up and working with me just simply plugging it in, running moto sync, logging in to market from laptop and sending the launcher app..
Wifi was enabled luckily before i froze home, so when i pressed log in it went 'error' then launcher pro just popped up so now i think i just unfreeze home, turn it off, put my sim in and fingers crossed..
wish me luck!

Yahooooooooooooooooooooooooooooooooooooooooooooooooooooooooo!
It's worrying how much happier i am now that i am back on top with my phone working. Pretty dependant we become!
All my widgets, and motoblur have gone, and some writing is in a different language :/ universal inbox is not there either.
Still Thanks for all the suggestions!
I suggest this thread should be 'FROZEN' or just stay open if anyone ever freezes 'home' without having another launcher installed.
I'm glad i didn't need to flash anything, put other ROMS on, hard reset losing everything, solved pretty simple luckily.

Help with Nook Classic - Did I brick it?

This is the only forum I can find to post this to.
Got out my old nook classic and wanted to remove a soft root I did a few years ago and I flashed the wrong firmware. I flashed 1.0 and it's a newer 1005 model. Now it's stuck on the "installing software update screen" and the LCD keeps looping.
Being that it's so old I'm having trouble finding out any info. Is there anything I can do? I can't get it to mount.

I assume you tried something like this? (from here)
This will actually restore it to the same exact way you got it from the store, brand new, including with the un-updated software assuming that there have been updates since you got it. It's the Nook equivalent of restoring your computer with a fresh format and new Windows/Mac/Linux installation.
Pop out your SDCard if you have one installed, again just to be safe.
Turn off your Nook by pressing the Power Button on the top of it.
With it off, showing you the blank white screen, press and hold the power button until the screen flickers black for a second, then continue to hold it for another 12 seconds. You won't see anything happen at this point, the screen will stay white.
Repeat the above step 6 more times in a row. Yep, you read that right, 6 more times in a row. My assumption is they do this so people don't accidentally restore their Nooks during normal use.
Now press the Power Button once to turn the Nook back on.
You'll see the touch screen go black, with a sky blue progress bar, and a description of what it's doing, such as mounting the drive, formatting, etc. This takes a few minutes so be patient.
Once it does that, it'll boot up to your main screen, (it can take a while) with any previous version of the software showing, and you'll need to treat it just as you did when it was brand spanking new. i.e. re-register it, set the display name again, reload your screensavers, books and so on.
To update to the latest software version, press the "My Library" button, and make sure you're in the "My B&N Library" area; tap the "Check for new B&N content" button, it'll re-discover that it needs to be updated to the latest software, and automatically go through that process again for you. It can and often does take some time, and do some reboots, partition mounting, etc., so just be patient and let it do it's thing.

1570 6336344
I have followed that and have had no luck. It just keeps looping.
I'm thinking it's dead...

"Dead" is it will not turn on. Yours is "confused"
Seems like what is needed is a method like NookManager or CWM in which the Nook 1 boots from the external SD card and then some repairs are pushed in.
There *is* seemingly such a method, detailed on the-ebook.org, but unless your Russian is up-to-date, you'll have to see if the Google translation is clear enough to give it a try. You don't have anything to lose and everything to gain at this point.
Search on this URL in Google and choose "Translate this page": http://www.the-ebook.org/forum/viewtopic.php?t=19536&sid=8c61d40bfbb40f6f5e3dfcfaa99e5545