N9002 mail-in repair shop - any recommendations? - Galaxy Note 3 Q&A, Help & Troubleshooting

hi guys, a bit of an unusual question on a software forum, but, can anyone recommend any mail-in repair shop that will fix the screen of a Samsung Note III N-9002 (i.e., the dual-SIM version)?
i bought via import in Europe, screen is now broken and would like to mail-in to get this fixed. so far I have found one, based in the US, but would be grateful for any recommendations, whether in Europe, Asia or US....
many thanks in advance for any tips.

llama_thumper said:
hi guys, a bit of an unusual question on a software forum, but, can anyone recommend any mail-in repair shop that will fix the screen of a Samsung Note III N-9002 (i.e., the dual-SIM version)?
i bought via import in Europe, screen is now broken and would like to mail-in to get this fixed. so far I have found one, based in the US, but would be grateful for any recommendations, whether in Europe, Asia or US....
many thanks in advance for any tips.
Click to expand...
Click to collapse
I read here last week or two saying all versions of note 3 have the same screen. Hence it should be able to be fixed any where. Or am I missing you point?.
Sent from my SM-G925F

Rosli59564 said:
I read here last week or two saying all versions of note 3 have the same screen. Hence it should be able to be fixed any where. Or am I missing you point?.
Sent from my SM-G925F
Click to expand...
Click to collapse
thanks for the response. i thought so too, but the Samsung repair guys in Slovakia claimed they ordered a spare part LCD screen from Samsung and then told me that despite best efforts they were unable to install it as it is not the same part as for the single-SIM version.
i think the thread you are referring to is this one http://forum.xda-developers.com/showthread.php?t=2780299 but it just says that a LCD between 'normal' (single SIM) versions of a Note 3 for T-Mobile and Sprint is the same.
on the other hand, i found for example this: http://www.cellphonerepairshop.com/n9000lcddigitizerblackr/ - the part description it says it fits both a N9000 (which is what I understand to be the 'standard' version) and the N9002. so, i am confused - would have expected the official Samsung guys to be the authority on what fits and what doesn't....
purely from a common sense perspective, I would have expected the part to be the same, but maybe there's the issue of a second antenna or something somehow being included in the assembly, no clue.

llama_thumper said:
thanks for the response. i thought so too, but the Samsung repair guys in Slovakia claimed they ordered a spare part LCD screen from Samsung and then told me that despite best efforts they were unable to install it as it is not the same part as for the single-SIM version.
i think the thread you are referring to is this one http://forum.xda-developers.com/showthread.php?t=2780299 but it just says that a LCD between 'normal' (single SIM) versions of a Note 3 for T-Mobile and Sprint is the same.
on the other hand, i found for example this: http://www.cellphonerepairshop.com/n9000lcddigitizerblackr/ - the part description it says it fits both a N9000 (which is what I understand to be the 'standard' version) and the N9002. so, i am confused - would have expected the official Samsung guys to be the authority on what fits and what doesn't....
purely from a common sense perspective, I would have expected the part to be the same, but maybe there's the issue of a second antenna or something somehow being included in the assembly, no clue.
Click to expand...
Click to collapse
Right. That's the 1. If that's the case, really fussy.
Sent from my SM-G925F

Related

NFC Thread...

There are many questions being asked in various threads about NFC so lets stick all NFC enquiries into one thread.
What do we know so far?
From the UK model's there are no signs of NFC, however the Korean version does. Why is this?
The Korean service is provided KT, based on NFC phones and SIM cards.
"In Korea, there were 2~3 smartphones that embedded NFC including Nexus S. But in the problem of blocking SWP between USIM and NFC chipset, Nexus S is not that well promoted as the NFC phone. So Galaxy S2 may be accepted as the first NFC phone by consumers. And if iPhone 5 doesn’t embed NFC, Galaxy S2 is very important for carriers and card companies to want to drive the NFC payment.
Among active movements around the NFC business such as Korea Communication Commission’s ‘Grand NFC Korea Alliance, infrastructure is rising as the key issue to activate the market. And it’s a good opportunity for carriers to distribute Galaxy S2 which is designed for SIM-based SE.
After the launch of Galaxy S2, Samsung will adopt NFC in most of its smartphone line-up."
Which brings us to the UK version, from many sources on the web, Samsung is keen to blow NFC up big in the UK, they are planning to work with Visa for the Olympics:
http://www.nearfieldcommunicationsw...ing-nfc-payments-to-the-london-2012-olympics/
So that states from 2012 onwards, starting in the UK then Europe.
Mastercard and orange are working together to bring out a NFC phone, which will be the Samsung Wave 578:
http://www.whatmobile.net/2011/02/samsung-wave-578-gets-nfc-addition/
Not sure if Mastercard or Barclaycard, however these will be all based on SIM BASED NFC. A high capacity sim card replacing the standard sim cards.
Going back to 2010, Samsung trialling out Sim based NFC:
http://www.mobilemarketingmagazine.com/content/sim-based-nfc-payments-pilot-runs-mwc
Now Samsung is jumping on board the NFC bandwagon, as Mobile Business Briefing reports, with news that the company will be working with Visa to produce a branded Olympics handset featuring contactless mobile payments.
The phone will use a Visa enabled sim card to facilitate purchases from retailers with the necessary contactless technology. Some 60,000 retail outlets in London will apparently be set to accept NFC payments by the time the games rolls around in 2012.
The only question which remains is what network operator Samsung is going to get on board with…
So after all that, we may have to wait until next year maybe in the UK for a specific NFC based phone which will allow the new sims. The UK S2 in that sense will most likely not have NFC as we are not ready for it just yet.
Maybe we will see a NFC version in the near future or the Samsung Galaxy S3 rumoured for end year will house this once UK carriers have piloted their NFC tests!
Oddly phones4u who are the only uk store to actually have some in the warehouse go out their way to state it houses nfc to use you phone as a credit card. I'm starting to think it might vary from shop to shop. This could be confusing!
Sent from my HTC Hero using XDA App
I think they all procure physical devices from same source.
But different shops grab specs from different Samsung web site
Or may be everyone is lucky, that metal frame around the camera lens IS the NFC antenna, and all this phone needs is a software upgrade to enable NFC functionality
I think it's pretty poor of Samsung not to be totally transparent about who is getting what varient and when.. i.e. Exynos/Tegra, Super AMOLED+/LCD, NFC/Non NFC, 16GB/32GB...
Clove have just released a blog stating the UK SGSII will NOT be shipping with NFC.
God its bad, Samsung should have cleared what region is getting what, Clove and expansys said repeatedly to me that NFC will there...
Its bad marketing by Samsung..Misrepresentation under English Law sue-able offense.
Beards said:
Clove have just released a blog stating the UK SGSII will NOT be shipping with NFC.
Click to expand...
Click to collapse
Beards said:
Clove have just released a blog stating the UK SGSII will NOT be shipping with NFC.
Click to expand...
Click to collapse
I think all early versions of the phone will not have NFC then... I hoped the german version would be an exeption, but I belive it is the same physical batch because it comes similar early to the market.
Beards said:
Clove have just released a blog stating the UK SGSII will NOT be shipping with NFC.
Click to expand...
Click to collapse
I actually asked them to verify that with Samsung since all the review said NFC were missing. They got back to me last night before posting the blog to confirm that there won't be NFC. I don't know why Samsung never told them that before or why they never verified this with the rest of the specs to begin with...
jimbiye said:
I actually asked them to verify that with Samsung since all the review said NFC were missing. They got back to me last night before posting the blog to confirm that there won't be NFC. I don't know why Samsung never told them that before or why they never verified this with the rest of the specs to begin with...
Click to expand...
Click to collapse
I know.... You can also read a small bit about NFC here not impressed.
well according the the official samsung galaxy s2 specification webpage it says that the thickness is 8.49mm. Also under the NFC specs there was a line saying that with phones with the NFC chip, the thickness would vary. Now the korean version is launched and its with NFC chip, and indeed in the official samsungtomorrow korean site ( here http://samsungtomorrow.com/1145) the thickness is given as 8.89mm. So I guess we can safely assume that galaxy s2's with 8.89 mm thickness are the ones with nfc chip. So Before its launched in your region if you find 8.49mm thickness under the specs sheet that consider its without nfc.
ankydu said:
well according the the official samsung galaxy s2 specification webpage it says that the thickness is 8.49mm. Also under the NFC specs there was a line saying that with phones with the NFC chip, the thickness would vary. Now the korean version is launched and its with NFC chip, and indeed in the official samsungtomorrow korean site ( here http://samsungtomorrow.com/1145) the thickness is given as 8.89mm. So I guess we can safely assume that galaxy s2's with 8.89 mm thickness are the ones with nfc chip. So Before its launched in your region if you find 8.49mm thickness under the specs sheet that consider its without nfc.
Click to expand...
Click to collapse
Yes, I lived in korea. And we think 0.5mm differrence is our Korea galaxy S2 model(SHW-M250S/M250K) embedded TDMB module.
(if you learn about TDMB, please refer follow link
http://en.wikipedia.org/wiki/Digital_Multimedia_Broadcasting)
usually most of korea cellphone embedded TDMB module and,
as a result, phone thicker then non-dmb embedded phone.
So our korean think Korea galaxy S2 is thicker then EU galaxy S2.
Expansys told me yesterday that their stock has the NFC chip... I even asked the guy to double check etc. and mentioned what everyone had been saying on forums. If it arrives without the NFC chip (which it probably will) I am going to kick up a fuss.
I have repeatedly asked Expansys to recheck and confirm that what ever specs are mentioned on your webpage will be present in my phone when they ship.. They said yes, It will be same phone (specs) as mentioned on the web.. Lets see
hshah said:
Expansys told me yesterday that their stock has the NFC chip... I even asked the guy to double check etc. and mentioned what everyone had been saying on forums. If it arrives without the NFC chip (which it probably will) I am going to kick up a fuss.
Click to expand...
Click to collapse
NFC
I got mine from P4U yesterday and I can not find any sign of an NFC chip. Nothing comes up in the hardware profile and there is no app to define credit card information etc.
creashor said:
I got mine from P4U yesterday and I can not find any sign of an NFC chip. Nothing comes up in the hardware profile and there is no app to define credit card information etc.
Click to expand...
Click to collapse
Thanks... It is now 100% confirmed Samsung did not release the SGS II on the UK market with the chip.
Bloody annoying what!
Samsung make great hardware but their marketing, advertising & P.R need to be taken down a peg or two.
Samsung UK must have known all along the current UK SGS II would not have the chip, so why was it not mentioned as such.
You simply can not advertise something when clearly it is not.
It is a clear case of false advertising. Absolutely everything I read prior to purchase said it had nfc. I didn't see even the slightest speculation that it was not going to be included.
I'm not too bothered though. In reality, I have no use for nfc just yet - and I can't see me keeping this phone for more than a year (not the phone's fault, I just like to stay fairly current).
Sent from my Galaxy S II using XDA App
I just now made a request (tweet) to samsung india twitter account:
Please take ur time in getting the sgs2 to India, but please include the NFC Chip, we really want a future ready device.
I request all indian xda members to do the same.
heres the link: http://twitter.com/#!/samsung_mobiles
Can anyone tell me how to verify before buying if a particular Galaxy S2 has built in NFC chip? Will it say on the box? usually sellers have sealed package. Do I have to remove the battery cover for physical evidence or literally measure the thickness? Also, how to verify the variants of LCD/AMOLED and CPUs?
I'll greatly appreciate if anyone has any info on this, it's my major concern. I hate it when I pay top dollars and find that my boss or colleague has the same phone with better cpu and extra feature.
Cheers in advance.
I can't see how or why they would make to models, where is the money in that, i only see unhappy costumer.
uncanny said:
Can anyone tell me how to verify before buying if a particular Galaxy S2 has built in NFC chip? Will it say on the box? usually sellers have sealed package. Do I have to remove the battery cover for physical evidence or literally measure the thickness? Also, how to verify the variants of LCD/AMOLED and CPUs?
I'll greatly appreciate if anyone has any info on this, it's my major concern. I hate it when I pay top dollars and find that my boss or colleague has the same phone with better cpu and extra feature.
Cheers in advance.
Click to expand...
Click to collapse
Exactly the question I had in my mind.
Would really appreciate if someone can really come up with a concrete answer.
Maybe if some SGS II users from korean market join us here then they would be able to tell us how to identify a NFC/non NFC enabled SGS II or where does it really shows up or mentioned.
Thanks.

Not sure for buying LCD

Hi all, its a single question. A friend of mine ask to me to looking for a replacement to his Samsung Galaxy S GT-i9000. So, I'm not sure about galaxys versions and I found this replacement:
http://www.parts4repair.com/samsung-galaxy-s-i9000-complete-screen-assembly-black/
I'm not sure if this version is compatible with Galaxy S GT-i9000, or its the same, or its different.. I'm not sure if there is a version with LCD and another with AMOLED... please, some advice?
Thanks in advance
alr11389 said:
Hi all, its a single question. A friend of mine ask to me to looking for a replacement to his Samsung Galaxy S GT-i9000. So, I'm not sure about galaxys versions and I found this replacement:
http://www.parts4repair.com/samsung-galaxy-s-i9000-complete-screen-assembly-black/
I'm not sure if this version is compatible with Galaxy S GT-i9000, or its the same, or its different.. I'm not sure if there is a version with LCD and another with AMOLED... please, some advice?
Thanks in advance
Click to expand...
Click to collapse
http://www.chinagadgetland.com/comp...-samsung-galaxy-s-i9000-black-p-10007184.html
http://www.ebay.com/itm/Original-Sa...zer-Screen-Display-Super-AMOLED-/251046446678
I think all of these are made in China , the only way you can get an original is to buy a broken phone and salvage from it or order direct from Samsung Service centers
thanks xsenman. Would Samsung send me a replace for the screen if I call or write them? These chinese LCD are good for replacement?
alr11389 said:
thanks xsenman. Would Samsung send me a replace for the screen if I call or write them? These chinese LCD are good for replacement?
Click to expand...
Click to collapse
as long as you are willing to pay their price, samsung should/would supply spare parts in their service centers ..need to quote their part number or visit them personally ...china parts will be china parts..but will never be the original as samsung would never supply parts in this manner .
on the other-hand china parts should work too

Note 3 LCD replacement question

Does a Sprint Note 3 screen work on an AT&T/T-Mobile Note 3 ? I have a friend that can replace Sprint Note 3 LCD/Digitizers on broken Sprint Note 3's and was wondering if I could replace a broken/damaged LCD from an AT&T or T-Mobile Note 3 too? TIA
I got my answer via Samsung chat:
info: Please wait for a Samsung Agent to respond.
info: You are now chatting with 'Daisy'. There will be a brief survey at the end of our chat to share feedback on my performance today.
info: Your Issue ID for this chat is LTK1125601008151X
Daisy: Hi, thank you for contacting Samsung Technical Support. How may I help you today?
david: i have a galaxy note 3 with a broken glass.
david: can you tell me if the replacement LCD for a Sprint Note 3 and a T-Mobile Note 3 are the same?
david: or are they different part numbers?
Daisy: I am sorry to know that the device glass is broken.
Daisy: I would like to inform that the LCD for the Sprint Note 3 and a T-Mobile Note 3 are the same.
Daisy: Samsung do repair the device screen and fix it.
Daisy: Samsung provides one year standard warranty for the device from the date of purchase. Unfortunately, physical or liquid damage are not covered under warranty service cost includes accordingly.
david: so then the screens for a CDMA Note 3 and a GSM Note 3 are the same?
david: if so, can you provide me with the part #?
Daisy: I will explain you David.
Daisy: Samsung does not sell any spare part and we do not recommend to replace or repair the device LCD screen.
Daisy: It may void the device functionality.
david: yes
david: i understand.
david: the work would be performed at a local repair facility
david: however I was told that the LCD for a Sprint Note 3 was different than a T-Mobile Note 3 and was provided different repair costs.
david: this is why I'm trying to see if it's in fact the same part for every different carrier variant of the Note 3.
Daisy: I would like to inform that the Note 3 model is same for all Carrier.
Click to expand...
Click to collapse
This helped me a lot i was looking for a replacement for my N900W8 and was confused as what to buy, now i understand if you order the LCD only it can be istalled to any note 3, however if you happen to buy it with the frame then im afraid you'll only be able to install it to that specific carrier/model you bought it for unless you also buy the usb flex AND the corresponding back cover for that frame. Thank you for this post OP
Sent from my SM-N920C using XDA-Developers mobile app
yrv_13 said:
This helped me a lot i was looking for a replacement for my N900W8 and was confused as what to buy, now i understand if you order the LCD only it can be istalled to any note 3, however if you happen to buy it with the frame then im afraid you'll only be able to install it to that specific carrier/model you bought it for unless you also buy the usb flex AND the corresponding back cover for that frame. Thank you for this post OP
Sent from my SM-N920C using XDA-Developers mobile app
Click to expand...
Click to collapse
This makes alot of sense. I was wondering why there were n900A and n900T assemblies on ebay that said they weren't compatible with each other. So I guess to get the best price, it's wise to buy the frame and the lcd/digitizer seperately and just use the self adhesive on it for a quick install. I'm glad to hear the connections for the lcd will work perfectly with the main board.
raven69david said:
I got my answer via Samsung chat:
Click to expand...
Click to collapse
Sorry if this bumps this but I found this tread via a google search so I want to set the record straight that if it part includes the frame around the glass and LCD the parts are not compatible and could have a price difference.

Samsung Galaxy S4 - Screen looks burned, but still functional [Image Attached]

Hi there, a friend gave me this phone whose screen appears to be burnt, but still functional. I just wanted to verify if the proper fix for this is to buy an LCD replacement.
Also, I noticed that online websites that sell LCD replacements mention the carrier of the phone. That brings me to the question, do I need to purchase a replacement with the same carrier or just the same model (SGH-I337M in this case)?
Thank you.
Here is what it looks like
http://imgur.com/YcUZnQz
I am a super ultra NOOB! said:
Hi there, a friend gave me this phone whose screen appears to be burnt, but still functional. I just wanted to verify if the proper fix for this is to buy an LCD replacement.
Also, I noticed that online websites that sell LCD replacements mention the carrier of the phone. That brings me to the question, do I need to purchase a replacement with the same carrier or just the same model (SGH-I337M in this case)?
Thank you.
Here is what it looks like
http://imgur.com/YcUZnQz
Click to expand...
Click to collapse
The att version of the s4 is compatible with the i337m.
You may be better off finding a used screen because a real Samsung replacement screen is not cheap.

Galaxy S10+ 128GB with ceramic black back cover? Import?

I did post this question at the end of another thread, as it looks like my trusty old Note 3 is definitely deceased now, but it would probably be better in its own thread.
I want to get an S10+ and quite like the idea of the ceramic black back cover (the 'pearlescent gloss' look of the regular black - actually, closer to greyish - version seems a bit tacky and could pick up marks easily) but I don't think the 128GB version comes in that finish in the UK?
I've found a Spanish site that is offering 128GB Ceramic Black (https://www.costomovil.es/moviles-y...samsung-galaxy-s10+-128gb-ceramic-black-libre) but I'm not sure of the variant that they would be selling - they state it's an SM-G975FZKDPHE. I'm assuming that any official European release version (I would be buying SIM-free unlocked) would be the same base hardware, and have the same range of cell-frequencies, so it ought to work just as well here in the UK as it would anywhere else in Europe. I could probably even install official BTU firmware via Odin anyway if I wanted to (I think some banking security features are regional, presumably based on the ROM?).
However if I buy now from Spain, and the UK does leave the EU soon (at the moment, who knows!) do you think Samsung will still honour their originally offered 2-year purchase warranty here in the UK (as they do now) based on the market conditions at the purchase date? If not, it seems the same sort of gamble as buying a grey import from Hong Kong/etc.
Andre
andrewilley said:
I did post this question at the end of another thread, as it looks like my trusty old Note 3 is definitely deceased now, but it would probably be better in its own thread.
I want to get an S10+ and quite like the idea of the ceramic black back cover (the 'pearlescent gloss' look of the regular black - actually, closer to greyish - version seems a bit tacky and could pick up marks easily) but I don't think the 128GB version comes in that finish in the UK?
I've found a Spanish site that is offering 128GB Ceramic Black (https://www.costomovil.es/moviles-y...samsung-galaxy-s10+-128gb-ceramic-black-libre) but I'm not sure of the variant that they would be selling - they state it's an SM-G975FZKDPHE. I'm assuming that any official European release version (I would be buying SIM-free unlocked) would be the same base hardware, and have the same range of cell-frequencies, so it ought to work just as well here in the UK as it would anywhere else in Europe. I could probably even install official BTU firmware via Odin anyway if I wanted to (I think some banking security features are regional, presumably based on the ROM?).
However if I buy now from Spain, and the UK does leave the EU soon (at the moment, who knows!) do you think Samsung will still honour their originally offered 2-year purchase warranty here in the UK (as they do now) based on the market conditions at the purchase date? If not, it seems the same sort of gamble as buying a grey import from Hong Kong/etc.
Andre
Click to expand...
Click to collapse
Isn't this simply a mistake on their website? My understanding is the ceramic s10 plus model comes in just two varients, 8gb ram/ 512gb storage or 12gb ram/1tb storage.
Sticky F said:
Isn't this simply a mistake on their website? My understanding is the ceramic s10 plus model comes in just two varients, 8gb ram/ 512gb storage or 12gb ram/1tb storage.
Click to expand...
Click to collapse
That's what I was wondering, but Samsung are releasing so many odd variants around the different markets at the moment it's hard to say (I think there's a blue-back version coming to one of the UK carriers for example).
Andre
Only one way to find out then....
Sticky F said:
Only one way to find out then....
Click to expand...
Click to collapse
That's what worries me... Not much I can do about it if it's wrong and it's come from overseas.
Andre
I ment get in contact with them, drop them an email?
I'm backing it's a mistake, the ceramic backs belonging to the two s10 plus premium models.
andrewilley said:
I did post this question at the end of another thread, as it looks like my trusty old Note 3 is definitely deceased now, but it would probably be better in its own thread.
I want to get an S10+ and quite like the idea of the ceramic black back cover (the 'pearlescent gloss' look of the regular black - actually, closer to greyish - version seems a bit tacky and could pick up marks easily) but I don't think the 128GB version comes in that finish in the UK?
I've found a Spanish site that is offering 128GB Ceramic Black (https://www.costomovil.es/moviles-y...samsung-galaxy-s10+-128gb-ceramic-black-libre) but I'm not sure of the variant that they would be selling - they state it's an SM-G975FZKDPHE. I'm assuming that any official European release version (I would be buying SIM-free unlocked) would be the same base hardware, and have the same range of cell-frequencies, so it ought to work just as well here in the UK as it would anywhere else in Europe. I could probably even install official BTU firmware via Odin anyway if I wanted to (I think some banking security features are regional, presumably based on the ROM?).
However if I buy now from Spain, and the UK does leave the EU soon (at the moment, who knows!) do you think Samsung will still honour their originally offered 2-year purchase warranty here in the UK (as they do now) based on the market conditions at the purchase date? If not, it seems the same sort of gamble as buying a grey import from Hong Kong/etc.
Andre
Click to expand...
Click to collapse
The site has made a mistake with the listing.
SM-G975FZKDPHE is the product code for the 128GB Prism Black standard model.
The Ceramic black one has a different product code:
SM-G975FCKGPHE (512 GB)
SM-G975FCKHPHE (1 TB)
You can flash the BTU ROM, insert a UK SIM card and do a factory reset. The phone will fully convert itself and will act as if it was bought in the UK.
You'll get all UK carrier and region specific features like VoLTE, WiFi Calling (both carrier dependent), Samsung Pay and so on.
Cell frequencies are the same across all Europe and Middle East since they all use the same variant (SM-G975F).
No clue about warranty though.
Actually, I think I may have found an even better fit for me - the upcoming Samsung A70 due out in a few weeks. https://news.samsung.com/uk/capture-connect-and-conquer-with-the-new-samsung-galaxy-a70
The A70 will still be a 128GB device, with an even bigger AMOLED screen than the S10+ (including embedded fingerprint sensor), bigger battery, SD Card, 3.5mm headphone jack... and no annoying curved display, a proper flat screen! OK, so it's 6GB RAM instead of 8GB, and I suspect the triple-camera won't be quite as good as the S10+, but then at less than 1/2 the price there are bound to be a few compromises (but hey, coming from a Note 3, it's still going to be a spectacularly better camera than the one I've been using).
Andre

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